Best in Phoenix AZ

The tenant in my townhouse in Tempe told me there was a leak in his shower.  I inquired with my neighbors where I live in SE Gilbert in a message on our neighborhood Facebook page for a recommendation for a plumber and many of them recommended Classic Guys. Because Classic Guys had so much positive feedback from people in my community, I chose to call them over other companies that were recommended. I had to write this review right away to share how impressed I am.  They were able to send someone out at a date and time that was convenient for my tenant, which was limited, and they showed up on time, worked quickly and cleanly, and took care of the problem for a very fair price.  One of the most stressful things about hiring plumbers, electricians, car mechanics, or any skilled person, is not knowing if the company is trustworthy and honest as well as reliable and proficient in their field. Classic Guys Plumbing was in a position to take advantage of me and the situation. The problem, it turns out, was minor, which we know because they communicated this to my tenant right away. All they charged me was for a service call. I hope I don't have many future needs for a plumber, but if I do I will definitely call Classic Guys plumbing, and I will recommend them to anyone who asks.

I just wanted to take the time to write what a great job Alec Lykins and his crew did. We had an emergency water line break in our front yard and they were out the same day and not only fixed the issue they were originally called for but also did a courtesy check on a bathroom drain that was clogged without any extra cost. Both guys were friendly and personable and our family will be using them from now on.

We didn't have Mr. Rooter come out, but we called close to midnight for a rapidly and constantly overflowing toilet that was flooding our home. A woman answered quickly and nicely told us she would send someone out to help us.

Sean/Shawn (not sure of the spelling) called us and talked us through the issue. He gave us options of having him come out ASAP or scheduling someone to come out in the morning when it was more convenient for us. He was courteous and very helpful. We'll definitely call Mr. Rooter for any future issues.

Always gots what I need and no issues with shipping. Great experience with everything

Get ready, because this is a doozy.
My wife and I were in the process of purchasing a home. We hired Roto Rooter to come and do a thorough inspection of our pipes (it's an older home.) Technician came out and said there was a slight belly in one of our pipes, but it was nothing to be concerned about, but that was the only issue he'd seen.
Fast forward to about a month being in our home. Our guest bathroom tub backed up. Like, a lot. We called a plumber, he came out and snaked the drain. Everything's good. Then, in December, RIGHT AFTER we had our backyard redone, we had another issue with the tub backing up. Called the plumber again, he came out and snaked the drain and used his camera to see what the issue was. He saw the belly (again, we were told not a big concern by RR,) but then he went further down the line and guess what he found? A pipe that was full-on collapsing! He assured us that there was no possible way it could have happened in the short amount of time we'd lived there. He estimated it would be FOUR THOUSAND DOLLARS for repairs, not including the fact that we'd have to get our brand new yard pulled back up!
So, I call RR to see what was on the notes the tech had taken and get the video of his inspection. The woman I spoke to, who was very nice, told me that it showed video was taken and read me the notes. However the person who had access to the video was out for the day but they were sending an action notice of top priority for me to get a call back the next day. The next day never came.
So, I call again. Same situation. I call again. I get the run around again. To save time, I have called no less than 15 times without a response from Raquelle or her manager Mary.
Fast forward again, now it's the beginning of March. I made my first call in January. I call Roto Rooter. Again, the customer service rep was very nice, she seemed to understand my frustration and got me in contact with a technician. When I spoke with him, he offered to come and do another inspection. I politely declined as we already know what the issue is (and I was not about to pay them to ANY type of work.) I asked him about the video and he said there was no video. Now, since you've read this far, you may remember that on my VERY FIRST CALL I was told that they had the video, but the rep didn't have access to give it to me. I responded with, well, either you're lying to me or the original rep lied to me. He responded with Roto Rooter gave us a discount (what?) on our inspection because the camera they used didn't have video capabilities. Again, what? I assure you, a discount was never discussed when we used their company to do our inspection.
I write all this because I just called Roto Rooter again. I asked for Raquelle specifically. Again, she wasn't in the office, nor was her manager. At 2pm. On a Wednesday.

DO NOT use Roto Rooter. Just don't. Save yourself time and money and find a local plumber who will actually respond and take your frustrations seriously.

Dear Roto-Rooter,

I worked in customer service for a long time. When someone calls with an issue, you find a solution. Period. I hate the idea of being an anonymous keyboard warrior, but given the amount of times I've attempted to speak with someone, I was left with no choice. Someone needs to step up and take responsibility for your negligence and pure disregard and disrespect for your customers. It is unacceptable and you'll continue to hear from me, in every humanly way possible. If you read this and would like to discuss this further, you'll find my number and email in the various apparent messages and emails you've not responded to.