Roto-Rooter Plumbing & Water Cleanup

We had a blocked pipe running from the house to the street and tried to unblock it will a snake but could get past the block. We called Roto Rooter and they sent out Mason and Aolani the next day. I've never had to call Roto Rooter before so I wasn't sure what to expect but Mason did an amazing job breaking down our options and explaining the benefits of each service. Throughout the whole process, both Mason and Aolani were professional, friendly and gave great insights that we didn't know about our sewer system and ways to prevent this from happening again. What a phenomenal experience, even with the stress of a blocked pipe! I will DEFINITELY use Roto Rooter again (with four boys, I'm sure this won't be the last time!) and highly recommend them to anyone who may need their services. Thank you Mason and Aolani for your help and getting us back up and running!

A toilet clog during a Memorial Day weekend party led to toilets and showers throughout the house backing up and filling with water and sewage... called roto rooter on actual Memorial Day bright and early. Another plumber we used in the past was closed for the holiday. Roto rooter was here within an hour!

Roto rooter cleared the clog, and we know we have very old cast iron pipes so we asked for the camera so we could get a better idea of what we are dealing with in our 1970's home- how soon will we need to line or replace our old pipes, etc.

Quinton was very nice and efficient and clear. He also brought his supervisor Mike to use the camera. Both men- Mike and Quinton- were so very nice and friendly. They even found the drain clean outs that we didn't think our old house had!

It is rare these days to get good service with a smile. I am a happy customer.

Also their price was comparable to other plumbers we have used for similar problems. Whole thing with two toilet removals, snaking, camera, etc was $900 and they were here from 10am to 3pm doing everything right.

They said they would be here 10-2 and got here at 6. It was dark. The snake they use as a policy doesn't have any end to it. Like a bare cable and came back saying it had dirt on it. There is no way he could have known where or if that was dirt. They have no way of knowing if they broke the pipe unless they put a camera through it at my cost. I feel like they should have tried it the correct way first. They claim if they break it, they are responsible for it but refuse to come back and look. You are much more likely to bust the pipe the way they did it using a cable with no spring end. The company washed their hands of us and left us with a bigger problem than we started with, and they expect payment. I would call a smaller company that cares about their customer the way a company once did. This place has no actual integrity and I still can't flush my toilettes. You would be better off with someone who is responsible if they break something at your home.

Our water pressure was low and we realized an exterior faucet was leaking. So we called Roto Rooter, the 2nd time in several months. They sent out Erick, a technician, who couldn't figure out what to do, so he called in a backup. 5 hours later (plus one additional helper), the two installed a new exterior faucet and reset our pressure valve, and handed me a bill for $2,694.74. Of that, $2,400 was labor. I should have refused to pay, but I was an idiot. And sure enough, after three weeks our water pressure was back to its previous cruddy level. RR sent out another technician, who said the pressure indicator showed everything was fine. He promised to come back the next day and monitor the meter in the morning, when the problem typically occurred. He never returned. We then called the City of Scottsdale who sent out a water specialist immediately. He solved the mystery in 5 minutes, realizing it was our water softener. Problem fixed. I am incensed that Roto Rooter would charge this exorbitant rate ($480 an hour!) and not fix the issue. It is apparently one of the most basic water problems seen in Arizona. They seem like a reliable and well-priced service, but in fact they are the worst home repair company I have dealt with in our 10 years in this home.

Waited  4 hours for a service between 6-10 PM
In Scottsdale. Az. Required text notification Did
not inform me the call would arrive from a 201 area code. I always block spam calls coming from 201.
Realized with a text message Roto -Rooter called & passed my service time to another client. Cancelled the service for 11-12 PM. Wasted 4 hours of valuable time for a dysfunctional service !!!! Unfortunately the service was for a close friend.

Not sure if this is the correct location for who was supposed to service us but regardless, I'm pissed and this needs to be said.  We hired your company and were given a window arrival time of between 9 am and 11 am (today- Sunday the 28th)... at noon, still no word.  At 1pm, we were told approximately 1 more hour. At 2:30 pm we were told 30 more mins.  At 4:00 pm, no word.  At 6:00 pm, we were told 30 more mins.  At 7:30 pm, I grabbed the phone out of my husbands hands and told your operator dude that they were fired and we were moving on!!! Never in our lives have we ever dealt with such in professionalism, and just total lack of regard for customer service !!! We have been without water for over 24 hours and you guys could care less!! We will never hire u again and we will make sure all of our family and friends know to never hire you either!! Thank God for Parker and sons who showed up within 30 mins at 8:00 pm this same Sunday and got the job done!!!! Your business is terrible!!!!!!!

Was scheduled for a 10am-noon window. They texted me at 8am saying they were on their way. At 9am, they still weren't here. Finally showed up and then quoted me $380 to clear my kitchen drain line! Unbelievable; what a con job! NEGATIVE FIVE STARS!!! Pathetic.

About 11 months ago, we spent a great deal of money to have our drain line jetted to clear an obstruction.  At that time, we were advised that within a year, the company would return and camera inspect the line at no charge to make sure all was still OK.
We scheduled a visit for 02.16.2021 between 2pm & 4Pm.  At 3:55pm, we received a call stating that they were short handed and would not be coming.  After complaining that they had just wasted 2 hours of our time, they agreed as a courtesy to send someone the next day (02.17.2021) between 2pm & 4pm.
At 4:00pm (again after waiting 2 additional hours), the technicians stated they did not have the camera equipment and could only clear a clogged line.  They left after about 3 minutes.  I explained we did not currently have a clog, but were advised they would camera the line to insure all was OK.  After speaking to customer service, I was told I did not tell them what equipment they needed to bring! I do not recommend this company to anyone expecting decent customer service.

Ask for Lorenzo Carson! He's dependable and trustworthy, and always gets the job done. Lorenzo has helped us with a number of plumbing issues in our house and can always rely on him to fix the issue. On big jobs (replacing a sewer line) and smaller jobs (unclogging a kitchen sink) I highly recommend.

Get ready, because this is a doozy.
My wife and I were in the process of purchasing a home. We hired Roto Rooter to come and do a thorough inspection of our pipes (it's an older home.) Technician came out and said there was a slight belly in one of our pipes, but it was nothing to be concerned about, but that was the only issue he'd seen.
Fast forward to about a month being in our home. Our guest bathroom tub backed up. Like, a lot. We called a plumber, he came out and snaked the drain. Everything's good. Then, in December, RIGHT AFTER we had our backyard redone, we had another issue with the tub backing up. Called the plumber again, he came out and snaked the drain and used his camera to see what the issue was. He saw the belly (again, we were told not a big concern by RR,) but then he went further down the line and guess what he found? A pipe that was full-on collapsing! He assured us that there was no possible way it could have happened in the short amount of time we'd lived there. He estimated it would be FOUR THOUSAND DOLLARS for repairs, not including the fact that we'd have to get our brand new yard pulled back up!
So, I call RR to see what was on the notes the tech had taken and get the video of his inspection. The woman I spoke to, who was very nice, told me that it showed video was taken and read me the notes. However the person who had access to the video was out for the day but they were sending an action notice of top priority for me to get a call back the next day. The next day never came.
So, I call again. Same situation. I call again. I get the run around again. To save time, I have called no less than 15 times without a response from Raquelle or her manager Mary.
Fast forward again, now it's the beginning of March. I made my first call in January. I call Roto Rooter. Again, the customer service rep was very nice, she seemed to understand my frustration and got me in contact with a technician. When I spoke with him, he offered to come and do another inspection. I politely declined as we already know what the issue is (and I was not about to pay them to ANY type of work.) I asked him about the video and he said there was no video. Now, since you've read this far, you may remember that on my VERY FIRST CALL I was told that they had the video, but the rep didn't have access to give it to me. I responded with, well, either you're lying to me or the original rep lied to me. He responded with Roto Rooter gave us a discount (what?) on our inspection because the camera they used didn't have video capabilities. Again, what? I assure you, a discount was never discussed when we used their company to do our inspection.
I write all this because I just called Roto Rooter again. I asked for Raquelle specifically. Again, she wasn't in the office, nor was her manager. At 2pm. On a Wednesday.

DO NOT use Roto Rooter. Just don't. Save yourself time and money and find a local plumber who will actually respond and take your frustrations seriously.

Dear Roto-Rooter,

I worked in customer service for a long time. When someone calls with an issue, you find a solution. Period. I hate the idea of being an anonymous keyboard warrior, but given the amount of times I've attempted to speak with someone, I was left with no choice. Someone needs to step up and take responsibility for your negligence and pure disregard and disrespect for your customers. It is unacceptable and you'll continue to hear from me, in every humanly way possible. If you read this and would like to discuss this further, you'll find my number and email in the various apparent messages and emails you've not responded to.

I was thankful for the team to send out Lorenzo. He was full of knowledge and information. His insight and help is very appreciated to me as a first time home owner getting to know more about my property. Lorenzo showed up to my house early morning of 10/07/19 to clear my main sewer drain. Found out and advised I have a septic tank and the location of it. Thank you Lorenzo and thank you Roto-rooter.

I love Yelp yet some reviewers are so critical I almost did not use this super company. Granted we live out of area so we had an additional fee but this is typical not unusual. Our technician Michael was excellent. He was very knowledgeable and after unclogging our drain gave me tips to avoid a clog again. Totally my bad.
He offered us an unsolicited senior discount. Made the whole experience more palatable. Do check rates before agreeing to a service call. Again my bad. Overall great experience and all cleaned up before the dinner party. Whew

My landlord called to have someone sent to my apartment around 2pm for an urgent plumbing situation. My toilet was leaking from the bottom and flooding my apartment. Nobody arrived until 6:30. The plumber, Bill, came in around 7. He looked at the toilet and tub, told us they were broken, then went back outside to call my landlord. He was out in his truck from 7:15-8. At 8 he just left. Never came back in to tell us what's going on. Never fixed anything. I was outside when he left and he couldn't even inform me he was leaving. He also tracked wet. footprints all over my apartment that I had JUST gotten the floor dry on.

Mike Towe and Edmond Brown came out to clear a clogged sewer line. This was my first experience with this type of problem and those two gentlemen were professional, kind, and an overall pleasure to work with. I would recommend them to anyone with a plumbing issue. Thank you Mike and Edmond

Back in 2013 I came home from a vacation and found my bathroom toilet was not flushing right. I called Roto-Rooter to come out. It was a Saturday or Sunday. Roto-Rooter wouldn't give me an estimate over the phone. It took the guy a few minutes to find a brush head that was used by my cleaning company.  Roto-Rooter charged me over $250 for that service. I understand a weekend charge, but why is there a weekend charge if you advertise that you are available 7 days a week?  It is misleading. I did purchase a jug of enzyme solution to help keep the drains running. That still was a huge charge for a few minutes work. I will never use them again. It was a complete ripoff. I wish I had done this years ago.

Called this company out because the last company I called charged me for work that would not warranty, Rotor Rooter can out tonight with a great price to fix my drains and after not able to fix they did mot charge me a dime

I am very impressed with this company. We had sewage back up into our house and they came the second the order was placed, located the issue, and were digging and repairing pipes that day. They worked on it all day and into the night when the sun was down just to make sure we would not have to go without water. Chris Specht the product manager was professional and extremely nice. He took his time to show me everything and explained it all in depth. I highly recommend them.

Edmond from the Glendale Roto-Rooter is my hero. For months our drain has been chugging along. Finally, I had enough. Edmond spent literally hours making certain our pipes were clear. His professionalism and competent demeanour were surpassed only by his ability to find and rectify our problem. Five stars is not sufficient to describe my complete satisfaction.

Had an amazing experience with Roto-Rooter! Lorenzo was the plumber that came to help us out and he did a great job! He was knowledgable and fixed everything perfectly. At first I actually had a different plumber come out to take a look at the problem and he was not able to fix it, so I called Roto-Rooter and I am very happy that I did. If anything ever goes wrong again in the future I am just going to call them first. This was also on a Sunday night and I needed the problem fixed as soon as possible. I am very happy with the service and quality I received! Thank you again Lorenzo, you were great!

Best plumbing services I have ever had. Best experience and definitely will use them again. Jesus was very professional and courteous, very knowledgeable and came earlier then expected.

We had a clogged drain and Jesus came on a Sunday night and 30 minutes earlier than planned! He was so kind and fixed our problem quickly and efficiently. We love Jesus- give him a raise! We can always count on Roto-Rooter!

They came fast, with an extra $50 fee, of course.. He was nice and the job was done. They seem to be the best at that. A star is missing as he was unable to honor their Internet coupon of $20 off. I mean the service cost well over $400 and couldn't take the discount unless I printed it? If I had know that was required, as doesn't specify on the coupon, I would've found a way to print. But alas, it's very late now and my patience is gone. Just paid him and let him go about his night...

Technical came out to unclog the drain, we paid $240 .  For this price, our bathtub and bathroom should have been spotless like when the technician began. It was not.  He left black stuff all in the tub, on the floor and smudged fingerprints on the toilet seat.  If this was the $69 special, sure but at $240 the room should have been spotless like no one had been in there.  Wouldn't recommend or use again.  I did call to report this, was told someone would contact me.  That never happened.

Very happy with this company!  Walked in to a river in my home to find out my sewer line was clogged this morning... Called and received a very friendly representative that dispatched Frank to come help. Frank was great!!! He was here within an hour and all is good now!  I will definitely call them again if I am ever in need of plumbing service...Very impressed! Thank you so much!

So.... our teenage daughter ran out of toilet paper.
No problem, right?  I'll just use paper towels... for 2 days.

Yeah, it was a mess and Roto Rooter fixed it.
For only $400.00.

so then... they come back the next day to snake a camera thru the pipes.

I think maybe they were looking for problems because well, they found them.

Price quote.... between five to eight thousand dollars to repair some pipes.

Errrrrrrrrrrr..... I don't think so.

Did they do a good job with the problem at hand?  Yep.

Were they expensive?  Yeah.... I guess

Do I think they're now looking for an extra paycheck?  

What do you think?

I called scottsdale Rotorooter - I asked for price range for a snake - they refused to give me an idea of what it costs - the girl read from a script we do not have prices in our office how convenient. they want you to wait for them to show up and out of desperation you'll agree to anything - after all its hard to say no when the tech arrives.  I called another plumber-got a range 64 to 99 and I made it clear they should not come if the price is more than 64 for just using a snake - nothing extraordinary - outside easy access.  that's my 2 cents -I suggest not wasting time with root rooter - why do they hide their prices - probably because you'll shop around. A snake is a snake is a snake.

Got an appointment between 3 and 5 pm yesterday, did not get a call till 7pm when I am no longer available to be at the site.  No courtesy call at all.  Rescheduled for following day which was never met again; and again, no courtesy call.  Very bad service and very unprofessional.  Will never call them ever again.  If available, I would give 0 star for this company.

Beware of Roto Rooters if you are a woman!  my husband has called them many times in the past for backed up toilets, drains etc and no matter what they have snaked or how long they have been there the bill has always been under $200.  So when our toilet and bath drains started to back up into each other I called them.
The guy who came to the property quoted me nearly $500 to fix it and said that is the price... My husband came home during all of this and called the phoenix office/dispatch number and they said it should be $160! So needless to say the guy was thrown off our property.  NEVER AGAIN will we trust a company employing such dishonest tactics.

BEWARE! In an emergency they may begins but they will rip you off on a simple plumbing request. We are new to the area and needed a toilet removed and reinstalled. They failed to give us a quote and then charged us $700+! Highway robbery and completely unethical. We are calling BBB.

Noticing an issue that seem to fix itself until this past Friday.  Roto Rooter was able to fit me in my restricted time frame over the weekend.  Lucky for them Patrick P was the one that helped me out.....because of him and CP who did a follow up with me on Monday.....I will continue to use Roto Rooter for both commercial and residential issues.  Good representatives are sometimes hard to find that express what you want from a company.....those 2 hands down are key representatives!  Appreciated the service, the things to look for, and more importantly the things I need to follow up with so this doesn't happen again.  Sincerely Jeff J Pain & Wellness of Scottsdale

Terrible prices. Terrible customer service.

Almost $400 for a standard main drain snake. Almost $200 for any other drains.

All of my sinks, showers and toilets were backed up. I had them snake the main drain. Solved my problem. Less than two weeks later my two bathroom sinks are backing up again. I call them, they show up over 2 hours late and tell me it will be another $200 because its a separate drain. Why didn't they tell me this may be an issue the first time they were supposed to fix ALL of the drains. Called customer service and manager was supposed to call me an never did, so I called back the next day. Did not hear back until a day after that (my sinks are sitting there clogged the whole time and I can't use them) Finally I get a call from GREG. He tried to talk over me, was rude and gave me the run around to try and shut me up. I told him I am a new homeowner and have lived in my house for just over a year and they just lost a customer for life. He did not seem to care or want to address the problem.

Go with a small plumbing company they will charge you 1/4 of the price.

Also, instead of nasty Drain-O, go natural and pour dry banking soda down the problem sink, then vinegar and cover the hole, it will force the mixture down the pipe. 20-30 min after that pour a gallon of boiling water down the sink. Repeat this several times on big problem drains. Works like a freaking charm. Didn't believe it until I did it.

So, we've used Roto-Rooter in the past.  Who hasn't?  Today we called Roto-Rooter to handle a leaky master bathroom shower.  My husband figured a washer needed to be replaced, and was sorry he couldn't make it over to do it himself.  Must be slow right now. . . I got a call with an estimate saying the entire valve needed to be replaced and the total would be $325.  When I said, Huh? My husband thought it was just the washer. I got back in response, well, it's an old house, when we get in there, yada, yada, yada, better to just replace it all.  So after alerting the hub, he called to find out what the guy was talking about and got a different reply. . I'm sure it will be less than that, we'll let you know how it goes.  Fail. Beware of gender abuse.

I would give this business 0 stars if I could. They refused to give me an idea what a drain snaking would cost, even though they have standard pricing, then showed up at 9 PM for a 5-7PM appointment with an exorbitantl price quote. Never again!!

Terrible.  Told the person on the phone I needed the line scoped so we could know where the line went for a potential remodel.  She gave me a window of time and told me that they do not quote prices over the phone.  The tech showed up four hours late, and quoted me a flat fee of $375.  If they would have said it was a flat fee for that price, I would never have wasted my time waiting for them.

Terrible.  Do not call rotor rooter.  They wanted $212 to unclog a toilet.  The guy was so rude when I said too much.  He said good luck finding someone else to do it for less.  We did.  TCH Plumbing in Phoenix did it for $70.  They will not quote a price on the phone.  The guy comes out for free and then tries to sell you things you do not need.  DO NOT Use Rotor Rooter.

We had a problem with our septic system and it was Roto-Rooter to the rescue. The guys arrived on schedule and were incredibly professional and diligent in resolving the issue. They servicemen were super friendly and the service is 100 percent reliable. Would recommend to anyone.

Price was extreme.  He dragged it. I can only assume he wanted to extend the time on the job.   I think he did not actually perform the video inspection, but sure did charge for it.  Almost $300 was way more than I was ever charged before for similar service. Only I had visitors I would (and should have) sent him away.

i called at 3 in the morning as i knew i had a main line clog - - they were the only plumber who would give me an estimate over the phone.  they showed up  within the hour, provided excellent service and was very nice considering it was 4 in the morning.

i would call them next time and recommend them.

I've never written a bad review until now but here goes.  We had  these people out to unclog our drain line Nov. 28 and were charged 365 with a 30 day guarantee.  About 3 days later I called them and said we were still draining slow and things were bubbling in the toilets when we flushed.  They sent someone out when just my son and husband were home and he said everything was good and he didn't see a problem.  Then a week after the warranty was up, we were once again completely plugged.They wanted to charge us another 365 and I called the office and was told that it was at the tech's discretion whether or not to honor the warranty. It was at the end of the day and he evidently didn't and I told him politely that it wasn't right since I had never been satisfied that the previous plug was totally gone and now that the warranty is up, he wanted to charge me full price.  They offered a coupon for 40 toward the bill which would have brought it to 325.  I declined and the man got quite rude and mumbled good luck with that when I said I would have to find someone else.  We called Cobra plumbing and Jerry (who I think is the owner) was out the next day and not only cleared the plug, but found where our problem was with a video feed of our pipe, all for 300.  I so wish I would have called him in the first place.  He was a pleasure to work with.  My friend, who is a real estate agent was there when roto rooter was here, and she was just amazed at the tech's attitude and said she would never recommend them.  I totally understand if a warranty is up, but the job was never done right in the first place and I had called and had them before expiration, and they did nothing.  Very poor customer service.

Called Roto-Rooter. They said they would have someone out between 8 and 9. At 9:30 they offered they could have someone out at 2. Operation is running on name recognition not customer service. They offered nothing but a half hearted apology.