Best Leak Detection in Phoenix AZ

We love Hays! Nick Pratt was just here to service our tankless hot water heater. He was very professional, very knowledgeable, very pleasant to deal with and was able to take care of the issues we were having. The entire office staff is professional and pleasant to work with! The window of time they give you isn't half a day so you aren't stuck waiting, they call when they're on the way or if they're running a little late (which rarely happens). I wouldn't call anyone else for our heating, A/C and plumbing needs!

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

Always positive, energetic and professional.   Andy Hobaica is the most pleasant person I have met and would trust him and this company with my home and definitely recommend to anyone!!  They will not only help fix any problems you may have but give helpful advice to keep your air-conditioning running smoothly

I had a problem with my hot water system.  There was a misunderstanding.
I contacted Jeff and he got everything straightened out.  Thank you Jeff for all your help.  I recommend this company that is honest.

King Plumbing is awesome!! Terry is great about answering phone calls and he is so honest. Brendan is the best plumber ever. He always comes out right away, within a few hours which is very impressive. He is professional and kind and a pleasure to work with. 5 stars!!!!!!!!!!

I hate to listen to the commercials about how honest, and above perfection the job the job the do for their customers. Last year they came out to my elderly mother's house to fix her air conditioning. She had  just got out of the hospital ICU and she can't take being in the heat. It cost her a $1000 of her saving to fix her air conditioning and it did not work. I called  them back to my moms to fix it. when they came back out they wanted to charge her more money . So she sent them away. I called a couple  of times and made a complaint, and asked to speak to a manager. Those in the administrative were not based in Tucson. They could not give me a name, number or email. They would take my information and say someone would be in touch, nobody ever contacted me. Do not trust them.

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

I have been dealing with Precision Air for the last 2 years and have never had a complaint until yesterday. Ricky came out to do the annual preventative maintenance check up. When he finished, he came in and explained that there were 3 things that needed attention in order to keep the unit working at its best. He explained what each item did to keep the unit working properly, and told me the price of each. When I told him that I didn't have the money right now so I couldn't do it at this time, he continued to push at least 1 of the services at which time I explained again that I just don't have the money right now. He stated that he understood, that he has a 1 year old and money is always tight. I then explained, this was a single income household, that I survive on retirement, and was waiting to get paid. He finally stopped, but encouraged that I write a review here which would get a $50 credit towards a future service that he was recommending. It seemed that he was really pushing, possibly to get a commission, I'm not sure, but that's how it felt.

I would definitely NOT recommend this company.
Called to have my 3 units looked at and was having issues with one.
Said he could only look at one unit and not repair it. Said he was slammed today.  How would he know if it would be a quick repair or not? First of all, why would you not repair it ? Isn't that the point of calling a repair company?
Called the office to explain that when I scheduled I asked all units to be checked out and rearranged my schedule for them to come out. Finally, she said that he could check all the units and insisted no repairs would be made. Again, why are they insistent on no repairs? That is the whole point. It is $75 for the service call but they plan to leave you hanging.
When he checks the unit I was having problems with, he came in with a list of several things that were wrong with the unit which would cost $4500+ to repair but he wouldn't recommend the repairs because it's too old of a unit. Was told I need to get a new unit which they send a sales consultant to go through the various types $4K-$20K.
I decided to do a little research and ask around for another company since obviously this wasn't going well.
My son's friend's dad has an A/C company and he came over early today (Saturday morning), investigated the problem, went over with me the cost of replacement parts which were strictly a maintenance issue. It is a Trane unit which is one of the best so maintenance is all it needed. He went to pick up the parts since Saturday they are open until noon. Came back, replaced the parts, checked the freon and it didn't even need any and it instantly became cool. Parts are warrantied for 5 years so at that time, if they are problems, look at replacing it then.
$1500 and I am set for 5 years!

You have to give Arizona Acclimated Air Conditioning & Heating Services a call: 602-616-8044
They have an A+ rating with the Better Business Bureau. I'm not surprised!

Back to this terrible company. Every single thing he said was not working was FALSE. He also told me it needed 11 pounds of freon at $200+ per pound so $2200 in freon alone. There were no leaks as he claimed. If I had no freon and did not get freon today, why is my house so cold now?
They push hard on new units so that's their scam. They don't want to repair anything for you. They want to rip you off!
I have to get up now. It's so cold in here I have to turn up the thermostat.

They are very responsive and do great work. Hired them to fix my water heater, definitely will go back to them in the future!

I went to this company after a bad experience with another. I was really happy with their customer service and very pleased with their work. They did a repair and thorough a/c maintenance. Used them for twice a year tuneup maintenance on a/c and heater for couple years. Was happy with them until last visit on a repair on my water heater. The control box mechanism went bad, not keeping the burner lit. So had them come out to replace it after I got the manufacturer ship me a new one. The repairman seemed very nice, was explaining as he had progressed, but I didn't watch over him since dealt with them many before no problems. Well that might have been the mistake. After awhile he got me to show & tell me what he found and done. He said everything was fixed ok, but that there might have been another problem caused by the gas hose to tank. It was slightly pinched closed but not to where it was shutting the gas off to heater, but might make it work harder that may have led to the control to go bad in first place. I don't remember it being that way before he worked on it and it was never mentioned by the previous repairmen from them that have worked on the water heater to flush out it out. I was thinking this guy accidentally caused the pinching and couldn't fix it so came up with this to hide the mistake. I asked and made he sealed the area to make sure no gas would leak from and he showed he did put sealant and checked for leaks. But after that, I couldn't trust this company anymore to do work on my house again.

I even got a guy friend to look at the work and told him about the story and he agreed it was probably a mistake caused the pinching during his repair. This friend also came out to look at my water heater before I got it repaired to see if they knew what was wrong and he said he is sure the hose wasn't like that before.

Overall, I say this company is good and reliable, but as the customer and owners of the appliances they are working on you are to be just as good in being vigilant in ensuring the repairs are to be done to your satisfaction. I blame myself for not watching the whole time and I blame the repairman for not owning up to their mistake. It would have been fine if was owned up because it wasn't a bad problem and he did make sure wasn't gonna be a problem like no gas going where it needed to go or blowing me up. Got to have trust and make it right, so that's why they lost my business.

We had a sizable slab leak occur and needed emergency service to prevent more water loss. Donley's service was amazing! On time, responsive, and so very professional! They brought in a leak specialist and pinpointed the problem in very short order. We couldn't be happier with the service and professionalism!

The guys were able to schedule me quickly!  I really just needed a tune-up and the condenser line unclogged, but they took the time to explain how each moving part looked in terms of wear and condition.  Their prices were reasonable, too.  I will keep them in mind to continue upkeep on our old AC unit.

Quick to schedule. My tech came out and hooked up my Common wire on my unit super fast. $75 fee to come out. He asked if I wanted him to install my new thermostat, but having already installed two at my old home... I figured I could handle that part. My dumb self forgot about the screen that requires HVAC configuration. In which you have to know what kind of unit you have. I reached out and asked if my tech could walk me through the screen. She told me he offered to install, but I said no. Which was accurate, nor what my issue was. She said he couldn't call and they would have to send another tech out to configure. And charge me another fee. From a customer service perspective, this was awful. Take care of your paying customers like they're your family. Thats what keeps them coming back. One screen I needed help with. Five minutes of his time. To make it a whopping 20 minute whole experience.

Wow!!!!

Matt Schwander did a GREAT job on my water heater.

What a reliable and motivated --quality driven professional!!!

THANK YOU!!!!

Recommend HIGHLY Matt Schwander !!!!!!

We provided a very detailed scope of work, got confirmation from main office that plumber would call if any issues or questions. Service was scheduled and then they delayed the appointment an extra 4 hours, effectively ruining our entire day. When the plumber showed up he refused to do the work unless we paid an additional 400% (4x the original quote that was agreed to by the company). Owner was made aware of the misrepresentation made by the main office and he INCREASED the fraud-quote by an additional $100. This company lied about everything. Owner has zero integrity and EVERYTHING was misrepresented by this company from the very first time they contacted me. Be very careful, they claim to be a decent company but the staff are incompetent buffoons and the owner is a complete scumbag.