Best Leak Detection in Phoenix AZ
Roofing Contractor
When my husband and I decided to hire Legacy Roofing, we were initially very impressed with the company. Alex, an inspector, came out to our home and did a thorough inspection of the roof, complete with detailed pictures and explanations of the work that was needed. After the initial inspection was completed, my husband made sure to correct his phone number with Alex, as Alex had my husband's phone number incorrect on his paperwork.
After reviewing the quote given to us by Alex, my husband and I decided to hire Legacy roofing and made an appointment for our roof to be repaired on 5/10/17 @ 7am. On 5/10, the roofers were late. At 8:15am, I called the office and one of the owners, Frank, answered the phone. He was surprised no one had started work on my home, and informed me that he would call me back at the number I called him on asap to give me a status. 30 minutes later, Frank had not called me back, and I called the office again. Upon calling the office, a female employee answered and informed me that Frank had attempted to call me back, but had the incorrect phone number-- we had corrected the phone number on the account with the inspector the week prior. Frank called me back and informed me that the roofers would be arriving within an hour. So instead of starting the job at 7:00 as scheduled, the team arrived around 9:30am.
After the roofers finished their work, they left my home unannounced. There was no knock on the door and no phone call to say that the work had been completed- very unacceptable! My husband and I had no idea if the work had been completed because no one bothered to update us or check in. My husband had to reach out to Frank, (it should have been the other way around) and was informed that the job was completed and that an inspector would be out the following day to inspect the work. I have never had work completed on my home, where a company did not call when they were hours late and did not bother to inform the homeowners that the work was completed. We were very dissatisfied with Legacy roofing by this point, and the worst was yet to come.
By 1pm the following day, no one had called to set up the final inspection. When I called Frank to inquire, he was less than concerned. I expressed my dissatisfaction with the service thus far and the fact that no one had called us to set up the final inspection. I hinted that I felt that some type of compensation was due and all Frank could say was What is it that you want? He did not offer any sort of compensation for our dissatisfaction and just made excuses about how slammed his crew was with work. His lack of caring attitude was disheartening to say the least. Frank informed me that an inspector would be in contact with us shortly.
Alex, the inspector arrived around 3pm that day. Upon inspection, my husband was horrified to hear that the roofing crew had failed to complete a huge portion of work that was included in our initial quote. Our gutters were not cleaned and some of the mortar work had not been completed. Alex was very apologetic and ended up doing 2 hours of work for us that day, in order to compete the job. Alex is Legacy's only saving grace. Unfortunately, Alex did not have the authority to offer any discount off of our bill for the incompetence of the roofing crew from the previous day, We paid our bill, and never heard anything from Frank, the owner. No apology, no explanation, nothing. We will never recommend Legacy roofing and will never use them again.
http://legacyroofingllc.com
After reviewing the quote given to us by Alex, my husband and I decided to hire Legacy roofing and made an appointment for our roof to be repaired on 5/10/17 @ 7am. On 5/10, the roofers were late. At 8:15am, I called the office and one of the owners, Frank, answered the phone. He was surprised no one had started work on my home, and informed me that he would call me back at the number I called him on asap to give me a status. 30 minutes later, Frank had not called me back, and I called the office again. Upon calling the office, a female employee answered and informed me that Frank had attempted to call me back, but had the incorrect phone number-- we had corrected the phone number on the account with the inspector the week prior. Frank called me back and informed me that the roofers would be arriving within an hour. So instead of starting the job at 7:00 as scheduled, the team arrived around 9:30am.
After the roofers finished their work, they left my home unannounced. There was no knock on the door and no phone call to say that the work had been completed- very unacceptable! My husband and I had no idea if the work had been completed because no one bothered to update us or check in. My husband had to reach out to Frank, (it should have been the other way around) and was informed that the job was completed and that an inspector would be out the following day to inspect the work. I have never had work completed on my home, where a company did not call when they were hours late and did not bother to inform the homeowners that the work was completed. We were very dissatisfied with Legacy roofing by this point, and the worst was yet to come.
By 1pm the following day, no one had called to set up the final inspection. When I called Frank to inquire, he was less than concerned. I expressed my dissatisfaction with the service thus far and the fact that no one had called us to set up the final inspection. I hinted that I felt that some type of compensation was due and all Frank could say was What is it that you want? He did not offer any sort of compensation for our dissatisfaction and just made excuses about how slammed his crew was with work. His lack of caring attitude was disheartening to say the least. Frank informed me that an inspector would be in contact with us shortly.
Alex, the inspector arrived around 3pm that day. Upon inspection, my husband was horrified to hear that the roofing crew had failed to complete a huge portion of work that was included in our initial quote. Our gutters were not cleaned and some of the mortar work had not been completed. Alex was very apologetic and ended up doing 2 hours of work for us that day, in order to compete the job. Alex is Legacy's only saving grace. Unfortunately, Alex did not have the authority to offer any discount off of our bill for the incompetence of the roofing crew from the previous day, We paid our bill, and never heard anything from Frank, the owner. No apology, no explanation, nothing. We will never recommend Legacy roofing and will never use them again.
2501 W Behrend Dr Ste A-5 Phoenix, AZ 85027
Roofing Contractor
These guys put a roof on my house 15 years ago. It never didn't leak. It always leaked. They came out twice to fix it, but of course it doesn't rain often, only to find they never fixed it. I tried several other handy man guys to fix it, no luck. Being stupid and thinking they might be sympothethic, I called them again to recap the last 15 years. They sent two guys out to quote me, it took two weeks and me requesting a quote to get one. The girl from office calls me and says, we cant do that job for XYZ reason. She checks with Johhny Owner, he says we can do it.
I asked if it includes work they suggested I get, they said no, need to rewrite the quote. A week passes, they call just now and said , we don't do that work, even though it was suggested was the root of my problem.
The quality of work, very poor
Follow up, very poor
Customer service, very poor
They at least were consistent. Always very poor
http://azroof.com
I asked if it includes work they suggested I get, they said no, need to rewrite the quote. A week passes, they call just now and said , we don't do that work, even though it was suggested was the root of my problem.
The quality of work, very poor
Follow up, very poor
Customer service, very poor
They at least were consistent. Always very poor
8255 E Willetta St Mesa, AZ 85207
Roofing Contractor
Wow! I'm not used to people being so kind and honest these days. We requested a quote for a roof leak that we noticed when we saw a ceiling stain in the bedroom. George was responsive, came out for a quote the next day, and then proceeded to patch the problem areas immediately- for free! Amazing and knowledgeable roofer. Thank you!!
http://www.GpsRoofingAZ.com
Phoenix, AZ
Roofing Contractor