Best Biohazard Cleanup in Phoenix AZ

I had discovered a mold problem in a house I was selling and wanted to get it remediated asap. Josh came within 4 hrs of my call to give me an estimate. He advised me of the process involved and had a wealth of knowledge about mold. He got the work completed within a few days. He kept me apprised of everything going on and always answered his phone whenever I called. Great customer service !!I would highly recommend ASAP

We had a major leak in our roof and found out the extent of the damages after the copious amounts of water came flooding in! Nathan is amazing and went out of his way to come and assess the damage. This was that evening! By morning he had his team there and rolling out the drywall to protect my vulnerable husband and his fragile medical condition to not make the mold spores out! What an amazing guy and his customer service is top notch! He knows what to do and how to take care of you. Please please use this company for your home damage needs! You won't be disappointed!

I had my bathroom renovated years ago and when they tiled my shower they used grout instead of caulk where the fiberglass shower pan meets the wall tile. Well, the grout has eroded over the years and I had started to notice water getting in there. I'm no mold expert, I'm no tile expert, so my mind is thinking water leaking behind the tile and under the shower pan is probably a hotbed for mold. Found Moldex on Yelp and saw the great reviews so I called. We scheduled a Saturday morning appointment which they usually don't do but because they're professionals they said they would. Morning came and he was on time and super professional, checked everything and asked me questions, after that he told me I had nothing to worry about and I can rest easy.

I would highly recommend them because they aren't out to just take money, they care about what they do and you know you're going to get professionals that do professional work.

My water heater is in the house and it broke flooding the floor. The plumber I used to fix the water heater recommended Taylor for the restoration and boy am I glad he did! Taylor came out immediately after the incident! He walked me through the process step by step and all the issues and concerns that could arise during the restoration process. The day he came out to assess the situation he had equipment to start drying out floor. Taylor and his team were able to get to working on my house quickly. I was always in the loop about what was happening. If you need anybody to help you get through a stressful process, Taylor and his team are the company to go with. I am truly grateful for all the help and support.

Doan Restoration was AMAZING! We had a burst pipe in the wall and they arrived as soon as we called. Chris S. Was courteous, responsive, knowledgeable, and went above and beyond to provide stellar service. If you have water damage -- these are the guys to call!! So grateful!

Outstanding!

The details: 1700 square-foot house flooded. Estimated duration of water pipe burst: 12 to 24 hours.

When I received the call as a homeowner that my house was flooded I was in a state of shock. My friend recommended Servpro of Paradise Valley and I immediately called them to see if they could help. It was a Friday evening and they were prompt to answer and work the problem. I was two hours away from the house and asked that Servpro initiate the water mitigation team as I drive drove back to meet them at my house. With the help of a friend they were able to start the water cleanup process without me being there and by the time I got there 80% of the water had already been removed.

Throughout the whole water mitigation process the Servpro team was professional, kind, patient, and respectful. I enjoyed working with all parts of the organization including management, administration, and field agents.

If any of my friends were to ask me if I have a water mitigation team I will always recommend Servpro of Paradise Valley.

Thanks so much!

In April, 2018 my elderly mother experienced extensive water damage involving both of her bathrooms and toilets and much of the carpeting in her house.  The entire restoration process took several weeks, during which asbestos was also discovered.  Multiple companies were involved in getting everything back to normal. The work that ServPro did was excellent.  All of the ServPro employees were punctual, professional, and very committed to making things exactly as my mother wished.  Additionally, ServPro acted as general contractor, interacting with all of the other companies and, at times, the insurance company; coordinating the scheduling of the different contractors; serving as the single point of contact with me and my brother; and following up with us at each stage of the process. We would particularly like to thank Jeff and Anthony, and highly recommend ServPro of Sun City / Sun City West / Southeast Surprise.

Five stars for Five Star!!! Best carpet cleaners in town hands down! Wish i had another set of hands so i could give them 4 thumbs up!

If I could give these folks ten stars, I would do it in a New York Minute. They were nothing short of amazing - from the first moment I had a conversation with them (Angela's about as caring an individual as you will ever find), to the last walk-through after they were finished. Efficient, thorough, comprehensive. Can't say enough good things about them.

After several weeks and my negative post on Yelp, the owner contacted me, gave me an accurate account of the billing and gave a generous discount for my trouble. This was very much appreciated. I would of rather had professional, caring and timely response to my concerns instead of the a discount for my frustrations. I hope this was a learning experience for the associates who would not help me so no one else has to endure this type of treatment.

Excellent service.  I was very impressed with AM/PM from the diagnosis of the issue (water damage), remediation of mold and removal of mold/water damaged cabinets, drywall, and baseboards, and a very quick repair of all the affected areas once the mold was gone.  A job I expected to take 2-3 weeks, based on prior experience with general contractors, was finished in only 4 days and looks as good as new.  Highly recommend!

A/C had leaked water into my ceiling, Puro Clean was able to come out the very next day. I was very impressed with their quick response. Sean was very friendly and professional. Will use their services again when necessary. Highly recommended!

Patrick and Josh came to my home today for carpet cleaning. They take great care to protect furniture and your wood floors to protect from scratches. Lay a clean mat at your door so they don't track any dirt in your home. Friendly and very professional. Explained everything to me before they started, step by step. Confirmed price ahead of time. Super professional and friendly. Happy with their work.

Excellent service! Nathan and his crew are quick and easy to work with! I will definitely be using him for all of my restoration needs!

I had previosuly used ServiceMaster twice dealing with water at my mother in law's condo, and once to mitigate smoke. So when I had a water issue at my home, I reached out again. I WILL NOT DO THAT AGAIN!

I called late on a Monday night, and scheduled service for the next day. I explained that my wife and I work from home, and had a commitment in the early afternoon which required quiet work from home. They came and started, but when they found mold under a basedboard everything stopped for a good 30 minutes while the office typed out a release. I get it. However, the work they did was at best partial. When I told them more than once that all work, or at least all work creating noise had to cease at 1:00, I was met with reluctance and informed that they had a 3:00 appointment (that I was aware of), and that they would have to stop and come back in the morning. I understood and that was fine, again being told specifically that they would be back at 9:00.

However, when I got out of physical therapy there was a message that they called to confirm and as I did not call back they rescheduled me for 3:00! I was furoius, especally when they did a very small amount of work, and we specifically agreed on 9:00 in the morning - nothgin said about any confimring call. A diffrerent crew came out, and they did about an hour of work and stopped. The original crew came over and set up fans and attempted to remove some wood flooring, indicating that they would have to pick up a machine and come back between 9 and 10 the next mornign. That was 5:00, so we got maybe 1 1/2 hours of work.

A word about the fans - they set up three fans in the laundry room, and three fans in the hall. They also put a dehumifdifier in the hallway along with another unit that was supposed to remove dust (SUPPOSED TO). Understand, I have  a 15 foot high ceilign in that hallway, and the only water was along and in a wall, most of which contained int he laundry room. Over the course of the rest of the jub I did not see any wayter whatsoever come from the unit.

I specifically told them that the door would be left open so we would not have this issue again. When, I texted at 9 and the response was that I told you we would be there between 9 and 11. No, they told my wife and I between 9 and 10, and low and behold they showed up at 11:02 (Ring time). I watched them bring in a machine and make numerous trips in and out of the house. IN the afternoon, another worker showed up with a hammer and chisel, which indicated to me that the machine did not work.

They left at 4:30 or so, and when I went and looked at what was done they only took up 1/2 of the wood flooring thatthey told me they were, and two of the fans were off. Not being a mitigation expert and not talking to the workers, I preseumed that they intended to leave them off. Not So! The next morngin I personally turned one of them on, as it was directed at the area of greatest concern.

I had the insurance representative stop by several times, and he came on Friday with the remediator contractor. I mentioned the fan being off, which he agreed with. He stated that he had seen one of them off as well. We also discussed placement of the machines, and when he tested a wall it was apparent that they did not remove as much drywall as needed and did not place the fans where they should have been. They also did not drill any holes to allow for air movement.

I immediately called and relayed the informatiuon that the insurance agent and contractor shared, and was told they would reach out and look into it, and get back to me. Well, after an hour of no call, I called them and was told they were working on it. 45 minutes later I was called and told that they did not speak with the insuirance agent and could not do anythgin until they had. I had mention ed that if that was an issue let me know as I woudl reach out to avoid more delays! I called him, and when he called me back he relayed thatthey did not call him until 4:30, and hour and a half after I had originally called them! Shortly thereafter I got an emial telling me that they heard form the insurance man and that they wiould have to speak with the worker and the owner, both of whom were gone for the weekend!

The next morning, I reache dout and requested that they test the moisture and provide me with logs, remove thge drywall indicated and remove their equipment. IN response, I was told that they were removign their equipment and not undertaking any more work. What is funniest of all is th\at when they came, they handed me a form to sign stating that I was satisfied witht heir work and a release of liability! Fat chance I was signing that!

I still have no logs of the moisture readings, and watched him only perfomr them once (and the machine constantly break requiring him to fix it). When I had previosuly asked about it, I was told it's still wet here and here. . . I asked about percentages, and was told nothing.

Contractor's response to my review that I twice shut the door on his crew is untrue. Contractor has yet to follow through on the return of my deposit after the cancelation of the contract.

Rustin from Rocky Mountain restoration was a great help and informative when our kitchen plumbing broke down. He was on time, honest and made the process stress free and less painful for me. He answered and made sure I understood the process well. I would highly recommend him and the rest of the crew David Garcia and Tanner who worked on our project. Thanks so much!

Very disappointing.  We are still waiting about three months later to get the job finished. The guys doing the actual work do good work, but ONLY when they are given the work orders.  There are constant delays, unfulfilled promises and frustration.  I have been told that somethings that were NOT approved by the insurance adjuster really were.  I had the breakdown from her to prove it.  I question whether they bothered to look up the information before making their statements.  One person in particular I consider a bulldozer as we received calls demanding they be allowed to pick up an insurance check we weren't even aware had been sent..  It didn't arrive until a week later.  Everytime there was a problem it originated in the front office.  I may have to have someone else finish the job as they don't seem that interested.