Best Emergency Services in Detroit MI

Joey came out to clean out our drain.  He was very knowledgeable, explained the process in detail and cleaned up when he was done.  He was a true professional and seemed to love his job.  Excellent Service, I would recommend this company in the future.

********REVIEW REBUTTAL AND UPDATE*********

I can't figure out how to revise what I posted already.  Allied had a guy plumbing for them who is new and they have rectified the situation with a full refund.  Steve offered to come and do the work hisself to fix, but I declined as I've got it set up with another company already.  I was about certain that I would not hear back from Steve and very surprised that I did.  It tells me he does care a lot and want's to stand behind the work.  I believe the kid was let go which is good because his quality of work would not do Allied any favors and other customers would suffer the anxiety I had today.  Steve got back to me late today, a family member was in a motorcycle accident some recent time ago and he was with him all day today.  Understandable.  I'm no longer raging with anger and we can move on from this.  I may use them again, but will ask for Steve to come direct!

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

Every quote that was given was far below what he finally charged and we are still not 100% happy with the service.

Excellent service always from this business. they train their people so they know exactly how to handle unusual cases. our boiler was not turning on, due to a short in the thermostat. Not all companies know how to fix a boiler issue! Thank you Birmingham plumbing for your top notch service!

I am not a big fan of leaving message but I did and A&E Pluming promptly called back.  My call was returned promptly.  They say 24 hrs service and I guess they mean it.  They came out on the same day of my call, a Saturday at that, and got the job done.  Ben looked over the job and got right to it.  I was concerned that there would be slow dragging of the feet since it was billed by the hour but not at all, nice and steady work.  I am impressed with the work and professionalism.  Our change to a gas stove from an electric stove is complete and we are ready to rock. It is nice to go back to gas after so many years of electric.  Thanks A&E, well done!

This was the worst experience I had had with a service company in my 50 years. I needed a updated gas fireplace replaced at my home. They sent out 2 techs that were not licensed or certified to do the work. Between the 2 of them they could not figure out how to hook up the unit after 2 hours with instructions.
A third tech came out 2 hours later and looked at it then wanted to see the gas line. He says that it needs rerouted and it will be $1012.00 to put in the gas fireplace. The first 2 techs said the line was perfect and that's the way they would hook it up.
Price gouging because the first techs were not being paid. There's more but I'm done. Do not use this company.

Very poor communication and scheduled 2 appts with me and failed to show up or even call!  I let the first one slide.  I had a leak under my sink, Andre replaced the garbage disposal and I think he did a good job for a decent price.  But after that everything fell apart.  I also needed him to snake my bathtub drain.  In doing so, the stopper broke.  I didn't blame him for that, but he was supposed to come back and fix it.  We made an appt.  He was a no show, no call.  I finally got ahold of him and made a new appt.  He did say he was running late but it's the next day and I still haven't heard from him and I called and texted multiple times.  It's ridiculous.  No excuse.  I'm really mad that he wasted my time, twice.  And left me with a broken tub drain.  I don't like to bad mouth people... But this is a little much.  So, if you need something done... He's competent but I hope you don't need him to come back to finish anything.  Good luck with that.

Once again, Nelson Brothers did a great job. I've used them many times over the decades, and they always get the job done, on time, and they don't go over the quoted estimate.
For a young guy, Mike really knew his stuff. Mike was also polite, friendly, knowledgeable, and helpful. Besides cleaning my storm drains - the job I called for - he also gave me advice about the drains, my water heater, even my bathroom.
Keep up the good work Nelson Bros!

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

I called Dixie Plumbing at 3:15am when I woke up to a flooded basement, like many others in the Dearborn area.  They were the only 24 hour plumber I called that actually answered the phone at that time and they had a plumber out to my house within a few hours to clear the basement drains and get the water to recede.  He was very professional and efficient.  This company was literal angels in the midst of a horrible situation.  I would totally recommend!

I called on Sunday nite, Micheal pick up took my info and said there is diagnostic
/service fee of $39.95. He said the person doing the estimate will call between 10a-12p for the next day. I was waiting for the call but I  never receive one by noon so called again. Michael  said he would call me back since he needed to contact the plumber on his eta. A few minutes pass by then I get a call saying he is running late by 30 minutes. I rush home to get thing ready. Just to find out that it was later then expected and the plumber called saying on what street he was on.  The van was not marked and Brandon politely introduce himself. I showed him where the rusted out sewage pipe is leaking from that need replacing. He wanted to see the upstairs bathroom and attic space to figure out an accurate estimate to give. I had to remove a couple stuff in the attic since he wanted to see and he offered to help.He wasn't able to see still because the paneling in the attic. Through out this Brandon was very talkative. 15 minutes to look over plumbing.  Took about 45 min to get it written out since he gave three estimates and said he would give me  a deal. All in all it was informative but the pipe I need replace was in a tight spot and  he mention that they weren't responsible if something else gets damaged. I was like mmm. So I paid the diagnostic fee.

This service was great and professional. I recommend this company. Prompt, on time and good service.

Mike Harris of Thornton & Grooms Plumbing has assisted me in several projects after a move-in to an apartment.  He has been timely, very professional, friendly and generally very helpful.

We purchased two new 40 gallon water heaters through Home Depot for about $4,000. HD contracted with DRF who in turn contracted with Hoover.  Hoover was good on communication, calling and sending texts about the arrival of their technician.  They were professional, and cleaned up the area nicely. Unfortunately, the water heaters produced only tepid water in the first 24 hours. The technician returned, and changed the height of a dip tube. That produced hot water, but we had to run the kitchen sink for 4.5 minutes to get water at 110 degrees, despite its location about 30 linear feet from the tanks. On the third visit, a more experienced technician decided we needed significant changes to the way the water came in and out of the tanks, with five new valves and a cost to us of $835.  If this had been in the original quote, we might have seen it as reasonable.  Now, this project has caused us to be home four days in the last week, and it cost us more than other quotes we received.  We are very disappointed.

Does not seem like the person who answered the call is interested in coming out to do the work if it's after 5.

If i could leave 0 stars i would. We had a pipe break over night and others freeze. We called at 11pm last night (1/4) and we were told to call back at 8 today (1/5). The guy from last night told us we would be put first in line, but this was not the case when we called today. We were put last on the list. After waiting for over 3 hours with no contact, they called me back, stating the earliest they would be able to get here would be monday (1/8). This is unacceptable. I have frozen and broken pipes, no water. I can not cook, clean or shower. This is terrible customer service and this company should be ashamed

In July of this year we had an incident with our furnace. Within 3 days we had a new furnace and central air unit. The installers were amazing and everything went very smoothly or so we thought. Needless to say it became an insurance claim and were told at the time that we wouldn't have to deal with a thing- everything will be handled between the insurance company and reliance. We are still trying to get the bill from Reliance so we can pay  it in full. We have made numerous phone calls and got nothing but promises that we will be receiving the bill. In the meantime they want to charge us rental on the units. I've never received such poor customer service from such a company. One customer service person actually wanted to know what I did with the old equipment . If I could give them less than 1 star I would as my issue is still ongoing.