Birmingham Plumbing Heating & Cooling

They explained to us about our drain system and how it was failing, showed pictures of everything and provided pictures on the write-up.

Friendly, professional, and most importantly (for us at the time) efficient!

Hopefully we don't have to do business with them again, but if we need someone we will know who to call!

Don't call these people on a weekend. They will send a young plimber with an attitude who just wants a quick fix and extras. When I inquired about a running toilet he told me the flush mechanism was out of date and he wanted to install an electric one with a button on the wall.

Excellent service always from this business. they train their people so they know exactly how to handle unusual cases. our boiler was not turning on, due to a short in the thermostat. Not all companies know how to fix a boiler issue! Thank you Birmingham plumbing for your top notch service!

The worst ever! Stay as far away from this company as possible. Everything they did in my home has failed and caused water damage. And then when you call them to repair something that has failed that they installed they flag you as NOT TO SERVICE . I guess they think the customer should eat the cost of something that was due to the service they provided. From water damage to failed parts ... Unbelievable!

The generic response to water damage that Birmingham Plumbing did at my home residence is unbelievable. Consumers be well advise to NOT engage in any service from this company as they only know how to damage your home! Plus they install defective products and when they break tell you to go somewhere else to fix them. Be a wise consumer and stay as far away from Birmingham Plumbing as possible!

First I will say that I was told that there will be a service fee of $79.00 that was true. I also was told that that I would be presented an estimate before any work was done- False it didn't happen. I had a leak behind my main bathroom sink. Repairman tried to replace nut but it didn't work. I was asked to get a new handles and faucet. So I did so at Home Depot. I had another pedestal sink needing repair. Only one my cold handle needed repair but the repairman did both handles. I had other items to check within the house. No other repairs were done. I was hoping to spend $450-$600 for all repairs. It cost me $750. I had a $35.00 coupon and they gave me $50.00 off. The work was done but I will not use them again. They didn't follow the process like I was told. I felt like I was taken advantage of. I called the office after to ask for a breakdown of one of the repairs. They said they don't provide breakdowns and it is done by the job. I should of read the reviews before I hired them. Good Luck Birmingham Plumbing , Heating and Cooling. I use some else like Thorton and Grooms or Royal Oak Plumbing next time. :(

You think Thornton and Grooms are bad, wait until you read this review. Their goal is to sell you a part off their truck whether it fixes the issue or not. They have a business manager who is busy dealing with customer complaints, and she will be busy with this one.
A few months ago, I called to have a water heater replaced and a boiler fixed. The cost was on the high side, but hey, if I get good service and all fixed with no issues, then maybe I got what I paid for. I was wrong. The 40 gallon heater was replaced for $1400 and the boiler was fixed for around $450 (At least I thought it was fixed). I signed up for A/C preventive maintenance and cleaning as well. When I called in to schedule A/C preventive maintenance, I got a month out appointment. The dude came and checked 3 A/C units in less than 2 hours. That is fine if he did what they are supposed to do.  They wanted to put one capacitor in for $217 and charge one unit for $300+. I declined the extra charges since the unit works fine. After he left, I found out that he didn't clean out the condensers which were listed on their checklist. Also per their supervisor, they don't and didn't clean out or check the evaporator coils, drip pans or drain lines . It is the owner's job to pour bleach every month in the drain line but not part of their preventive maintenance per their manager Steve who stopped by to check per my request. He rescheduled a complete repeat and they sent the same dude with another person with an attitude to redo the maintenance. They finally cleaned the condensers after I heard one saying look clean to me although the supervisor agreed with me on repeating the service. The other tech tried to fix the boiler again and spent a couple hours fooling around until he suspected a part that needed to be replaced for $180 which didn't fix the problem. But hey, he got his wish to sell me a part from his truck. I called the office to reschedule a third trip to look at the boiler, the same supervisor came and suggested replacing a third part, when I asked if this would solve the issue, he replied maybe you should go hire another service company. So after almost $700 and three trips, I got it fixed after replacing the expansion tank which was supposed to be checked the first time. I guess the tank was not a part they carry on the truck. What a mess.. When you see many advertisements and postcards in your mailbox every week, you know they need new customers because they can't retain them.

I read their reply, and adding this. Charging customer $700 and not fixing the issue won't make customer happier. It is either the issue was fixed or not. it is that simple. No excuse. Whatever company is. I got refunded the winter checkup, so I did pay for the AC checkup although wasn't done to my satisfaction.

Would NOT recommend! Rude customer service, unprofessional management. Save your money, go with a different company

We have been using Birmingham Plumbing Heating and Cooling for the past few years and I have never been disappointed. I like that they send out an e-mail letting you know who to expect, which helps me feel confident and comfortable with who I'm letting into my home. The most recent technician quickly deduced what turned out to be an easy fix, and was professional and kind in showing me how to prevent future issues. I've never had an issue with this company and will continue to use them!

I hired Birmingham Plumbing, Heating, and Cooling to do regular maintenance. The mechanic came to check the air conditioner. By mistake, I left him alone for five minutes. During that time, he pushed the fan down which caused the air conditioner to make noise. When I returned, he told me that the air conditioner was noisy. Right away, I knew what he had done. Usually the maintenance takes about 20 minutes, but he took an hour and a half. He worked on the air conditioner for 10 minutes, but most of the time, he was sitting or standing in his truck, watching the shelves of his truck in order to fill his one hour and a half time. Finally, he decided to leave, telling me I needed to replace the fan or buy a new air conditioner. Since I knew what he had done, I fixed the problem myself. Two pieces of advice: Never hire this company and never leave a mechanic alone for a second.
Response:
There is nothing for you to resolve. I have already fixed it. Also, I cannot let anyone from your company come near my house or my equipment as I am sure they will create another problem, and I do not have time to watch another technician for two hours and let them damage my equipment and then spend another hour to fix it. I guess your technicians are trained to behave like this; otherwise, they would not do this. It is OK with me that you took my money for maintenance; instead, I ended up paying you to damage my air conditioner. I learned never to hire you again; and if I hire another company, I will watch them every second. Fortunately, I can fix anything, and now I will never hire a professional again.

Have heard very bad things about this company collectively, my neighbor used this company years ago had issues with the furnace ever since incompetent people running this company run the other direction if you use this company use Mulligan much better

We spent over a grand to have you fix our leaky tub faucet, and now it makes a high pitch noise from water pressure, and the water pressure is terrible when I want to take a hot bath I have to wait so long to fill up compared to before. Also your guys threw away my water stopper so thanks for making me buy a new one. I'd call and say to come out and fix this but you've already been to my house twice, and I DO NOT NEED ANOTHER ISSUE.... 0 STARS. Also Don't send out the owners son anymore good lord...

Birmingham Plumbing did an excellent job!!  Brendan and Sean were the best at installing our hot water tank.  They were efficient, polite and very knowledgeable.  We would highly recommend this company who needs any work.

Excellent, reputable company.   They installed 2 new a/c units for our family, charged exactly as quoted, and stayed until the work was complete, even though unanticipated challenges (on our end, not theirs) caused the job to last into the evening.  Highly recommend!!

I had a clogged sink, and thought I needed it snaked.  The serviceman was very professional and did an excellent job.

Once the serviceman got there, he determined that the sink just needed to be plunged.  The problem I had was that it took about 60 seconds, and I was charged $79.00.

I understand that companies have standard service call fees that they collect, regardless of how much work is performed, but I feel I was taken advantage of, for the work that was performed.  I'm not sure if I would use this company again.

Next time I will do due diligence.

$342.00 to change one washer in the hot water knob of my tub to stop a leaky faucet. Way over priced for the work. Part is about .50 cents. Not happy. Feel like I've been taken advantage of. Only good thing is leak is stopped.

I had an issue with no Power and my sump pump went out.  I called BIrmingham Plumbing  and they were there in 30 minutes and dealt with the issue in a total professional fashion and save my home from water damage.    Since that date I only use them.  
Richard Rollins

I am very happy to recommend Birmingham Plumbing, Heating and Cooling based on their excellent work for me. This is my year for many things breaking down. First it was plumbing. Jon Sweet arrived and replaced two faucet sets that had been installed incorrectly years ago, plus he replaced a flushing unit for a toilet. Then Scott (oh no, I forgot his last name) came over on an emergency call to repair an AC unit that some window installers wrecked. Scott took extra time (without charge) to educate me on the workings of my pool plumbing. Now I am awaiting another Birmingham tech to repair my 18 year old furnace.

I like these people. I trust their work and their work ethic. They make sure I understand the work to be done and the cost to do it. And so far, they have sent their best personable people. But I'll bet they just know how to hire quality people.

I gave 1 star because this is the only option. We received a quote from them, attempted to schedule them to come out to perform the service and they wanted to charge us a higher rate because we didn't use one of their contractors! How unethical can you get!

I get a drain snaked every spring as preventative maintenance.  I decided to try Birmingham Plumbing Heating and Cooling.  I scheduled a non-emergency appointment almost a week in advance.  Birmingham's plumber ripped us off.  They charged us 2x what Levine and Sons' charged us last year.  RooterMD had done the week 3 years ago and Birmingham was 3x what RooterMD cost.  Needless to say I will never be calling these folks again.

My wife met them and I was not home.  If I would have been home they would have walked away empty handed.  They took advantage of my wife's not being aware of the cost which is even worst.  I would not trust Birmingham Plumbing Heating and Cooling.

We have worked with Birmingham plumbing for years. The entire staff from owner to Colleen in the office and even their plumbers (especially John) are the nicest to work with. Their name may sound Birmingham fancy but their prices are fair and they really care about their customers satisfaction! I highly recommend them!

I am disgusted as to how much I spent. My issue turned into a nightmare.  I called them because a friend recommended them to me but I felt like I was totally taken advantage of. They made more money off of me for a simple fix than some people make in a month! It's disgusting I get it...everyone  deserves to get paid but charging what they charged -double is awful. What a way to take advantage of the community they service. No responsibility taken for their job! What happened to customer service?!

I had an incident last summer where my air wouldn't kick on. I could not figure out why, so I called Birmingham Plumbing Heating and Cooling. I spoke with Andrea and she was the sweetest most understanding person to deal with at a moment of panic, seeing that it was super hot outside. She scheduled someone to come out to me the next day. Come to find out, my cable guy, which I had new cable installed the week prior too, accidentally snipped a wire that caused the furnace and my air conditioning to go out. They were able to fix the wire and my home was back in business! I am so glad that the company was quick and efficient. Thank you Andrea for all that you did for me that day!! They even called me a few months after to make sure everything was still running smoothly.

I have an older home in Bloomfield and i have used Birmingham plumbing several times . The guys are polite , thoughtful and diligent . They worked late yesterday evening to solve a problem that turned out to be electrical and arranged for that to be fixed as soon as possible to complete the job . I have no reservations in awarding these guys 5 stars because they deserve them . Great company to work with .

Warning!  Before you let any plumber dig into your floor - get a second opinion.
Clean water leaks usually don't require digging into floor to repair.

Commercial grade disposal stopped working and I called Birmingham plumbing. They came recommended. What a joke!

Basically, a 30 minute diagnostic check cost $205 and the thing still isn't working. He quoted me $450-500 if he had to work on it. The service guy didn't even remove the unit to check it....in fact, he never took a tool out. Sat and watched it from above. Blamed the issue on something so ridiculous, it made no sense. That's what $205 got me. What would $450 get me?
Oh boy!
He did quote me $5,000 on a new unit. Really? No closer to resolving the issue, wasted my time, money and he had no intentions of doing anything further than come up with an excuse so he could leave.
I guess Birmingham Plumbing charges Birmingham prices. Hey guys, what about customer service and doing what your supposed to do....WORK!

Promised a quick install of my new furnace in order to get my business then left me with a cold house for the holiday.  Then after never completing the install, they charged my credit card the final post installation payment and I left trying to hire a professional and reputable company to finish the install.  Getting my money back from Birmingham -we stay up nights figuring new ways to screw you - Plumbing and other things, will require a lawsuit.  Avoid at all costs ( and avoid all the costs!)

We use have used Birmingham Plumbing on several occasions for both plumbing and heating and cooling.  They are always on time, they explain what needs to be done make sure the work area is cleaned up.  The prices are great and the staff is super friendly.  I will continue to use them.

Top notch service and technicians.  Wes has been here several times, and he is as friendly as he is efficient - very easy to work with and explains things thoroughly.  Can't say enough good things about them!  Would highly recommend!