Universal Plumbing and Sewer

Found my basement sewer backed up in the middle of the afternoon with a pool of water 3 ft around the sewer.  Called and they were able send out a drain expert the same day.  They were professional and polite, snaked out the drain in no time and left an estimate for further treatment.  Thank you Chris!

Chris C. is an amazing employee! He arrived on time, was patient, looked over the emergency backup situation we were having, explained everything to us in detail, and performed a job that wasn't easy. Chris fixed the issue and explained to us what may have caused the issue and which steps to take going forward.
I was seriously shocked at the amazing experience we had. I will use and trust universal plumbing in the future because of Chris C. Make this guy a manager!

We have plumbing problems everywhere we go...why not. This time, we needed a new plumber (the old one was expensive and sold my dad an unnecessary furnace plan which led to them recommending a new furnace over a $200 problem) so we called Universal. Their communication was exceptional and the fix was quick. They cleaned up after the job, and then called about a day later to make sure that we were satisfied. Overall, we were!

What good fortune did we have by stumbling upon this wonderful resource via Yelp.  Our upstairs toilet sprung a leak through the hose connected to the water connection. I went to Yelp, saw all the great reviews and gave the company a call on Sunday morning, 11.20.22.  The kind operator let me know there were no resources but told me someone could be out the next day.

Mark & Liam arrived on time. They were professional, efficient and thankfully they were kind as I was a hot mess today. Well, I'm probably a hot-stressed mess most of the time but especially more so today.  They not only repaired the upstairs toilet but they fixed an issue with the downstairs toilet as well. They took the time to explain why we were having issues and made quality repairs over the shotty work done by a previous popular brand that rhymes with Broter Brooters.

Mark & Liam went above and beyond in providing quality service; thank you Universal Plumbing & Sewer!

Universal Plumbing saved my home from a disastrous situation of a major sewer backup and crack in the sewer line. All the employees who were at my home during the week of 2/5-2/10/23 were a life saver. My two sons and I just moved in our new home 3 days before Christmas 2022 and I thought at some point we would not be able to live in my 1st home I purchased much longer, it was scary.
I definitely want to recognize the crew that installed my new clean out, and Arthur & the other gentleman who hydro-jetted the line as well as installed a pipe patch. I cannot thank all of you enough from Universal Plumbing for the quick turnaround and giving my family back that peace of mind.

I have used this business twice now for plumbing repair in my residential home. I couldn't be more satisfied with the service that I received from booking, to the service call, and work performed.

The technicians are prompt and courteous. They are quick to identify problems and thorough in their explanation. They provide pictures of the problem area(s) and also provide several options/quotes for the repair at hand.

The quality of the work is top notch. The finished repairs appear to be very neat and professional. They are tidy and leave no trash behind.

Although they might cost slightly more than competitors, the reasons mentioned above are well worth the extra price and the peace of mind. They also have a membership plan and offer discounts depending on eligibility.

I will recommend this company to anyone and plan on using them again in the future.

Reliable kind so helpful not pushy
For a single women I felt confident in having them help my situation

John P and a partner just left my home February 22nd and they were absolutely amazing and professional. They were respectful of my home, were very communicative and very quick at their job. I had leaking in the basement that flooded into my bathroom and they had detected the problem and fixed it within an hour. I was charged less then I was quoted for just a consultation from another company. Would recommend Universal plumbing to anyone who values quality work.

WOW!  I can't say enough about the service I received!  My sump pump flooded my basement and I contacted Universal on Thursday evening.  They were here Friday and replaced my entire system at a fair price, explained every step of the process, and treated me like I was family, not just a number or another job.  I moved to Michigan 4 years ago and my family had used the same family-owned father-son company for 50 years.  Search for someone to trust here was difficult and I know I made the right choice! I can't thank them enough for the swift, quality service.  I can sleep tonight knowing my basement is secure again.  Thank you so much!

Called several companies around town and the best response I got was 2-3 days.  These guys were out in two hours.  Gave me a quote, did the work, and cleaned up.  Don't know how any plumber can tell you to wait when the water is leaking without even offering a reference.  No plumbing job is cheap when it can cause water damage so if you were like me - call these guys and have it done right!

Now if I could only find an electrician with this kind of commitment!

Fast, friendly, competitively priced. I wanted an outside faucet installed at the back of my home. This required quite a bit of new plumbing in the basement. Jim was very responsive when I called and came out in a few days. Did a great job at a very reasonable cost. Highly recommend!

This wasn't a clog or a leak; this was a request for a quote to repipe our galvanized lines and I am not going to pay for a quote. They seem afraid of competition and try to lock the homeowner in because an out-of-pocket investment is made. The valuable time of a tech coming out is baloney. I asked to schedule a quote; then you schedule when a tech is in the area. Better yet, hire salespeople or have management issue quotes if the tech's time is so valuable. I suspected this was an expensive project so we are shopping and Universal just seems unwilling to compete.

Excellent service, our Tech, Chris, went above and beyond to make sure everything was perfect. Highly recommend

Company has resolved three issues I have had over the past year at pricing rates that in line with competition. Basic $39 fee to come out and quote repair. Responded to all my issues same day or  when requested. Ranging from replacing broken flange on toilet ($500)  to diagnosing and replacing leaking kitchen sink faucet ($600).
Recommend as they are reliable and provide pricing up front that is clearly laid out. They have large amount of skilled Technicians to ensure issues are able to be looked at and resolved quickly after contacting them.

Universal is such a great company! I've never had a complaint and we've used their company multiple times! They are always super courteous and pricing is extremely fair! 10/10 recommended !!! Thanks Universal :)

I couldn't get any other Plummimg Company to come out the same day
Thank you Universal plumbing!!

Update: weeding out customers by asking for a charge to come out is a somewhat questionable way to treat potential business customers. Had your company offered to discount the service call fee if the job was complete, it would be a different discussion.
How would you react if a store asked you a fee to enter so they can compensate for people that decide not to buy anything?
I find it quite amazing that my review is being questioned because I don't agree to pay a fee blindly. Once I pay someone a fee to come out to my house that company already has a foot in my door to ask for any price they want. Again: no, thank you.

Complete rip off. Charged double what the other companies around charge for a simple storm drain snaking job, and still didn't unclog the drain. I had to call another company.

Came to my home where my drains were backed up, tried to push me to get a $1,000 hydrojetting done. Called another company for a second opinion and the second company told me that was ridiculous. The second company went right to a drain that the Universal guys told me they, didn't know if they had the tool for. The second company solved my issue within 30 minutes and for hundreds of dollars less.

Great company!  They came out for an emergency repair, they were excellent at finding the problem & very fair with their pricing!  They completed my job in a day from start to finish!!!

Would highly recommend!

Paul arrived as promised, reviewed the job and provided an estimate. The estimate was significantly more than I had anticipated, but since I was under a time constraint I ok'd the work. Paul did a great job and we're very pleased with the final result.

Got several quotes from plumbing companies for a simple water heater. This is the only company that charged a $69.00 fee just to come out for an estimate. On top of that they came in $400.00 higher than any other quote I got. I would not recommend using them by any means. I've lived and worked in 6 states doing facilities work for companies and this is the first one that had to charge a fee for an estimate and there pricing and reasoning was outrageous.

The prior plumber left a terminated pipe length of 12 that crimped, not capped.  Over two years the pipe pressure finally created a small leak at the crimp.

Universal Plumbing came out and eliminated to excess pipe capping it at the T like it should have been initially.  Their pricing is fair and their people are professionals.

Had a garbage disposal installed by JD. He came out on time and was friendly. That's about all the positives I have to say. The first problem came up when instead of just trying to install the garbage disposal he spent 30 minutes trying to up sell me a $400 job to bring my plumbing back up to code. You can tell these techs are trained to up sell non-stop and he ended up wanting to basically redo my entire kitchen plumbing. I said no and just to install the garbage disposal. Everything seemed fine once the disposal was installed and I paid my $350 for his hour of work.

Then starting at 11pm I'm getting calls and texts from him that he forgot to remove the knockout plug. First thing is I'm not answering any calls at 11pm nor should a business allow its employees to call that late and secondly the amount that he called and texted was getting to the point of creepy and very unprofessional. I feel like if he wasn't so focused on selling me the extra $400 job he wouldn't have forgotten about the plug. Long story short, I did not want to have him back in my home so I finished the job myself and still paid them $350. I will probably try to dispute this through my credit card company.  I want nothing to do with this company ever again.

Had plumber come out to fix garbage disposal.  He was on time, professional, and quickly fixed the problem.  Highly recommended this company!

This is my second time using Universal.  I will never use anyone else!  They were professional, explained everything, told me about other things they offered without any pressure and fixed my issue perfectly.  I thought the prices were great as well.  I highly recommend Universal!!

I called several plumbing vendors to clear a clogged kitchen drain.
Most were unable to make a house call the same day.
I then called Universal who responded within hours.
Bryce (my Universal rep) was courteous, professional, and fast.
I would recommend them and I plan to use them again.

I had a leak under the kitchen sink. One of the hoses broke down. It was attached to hot water. Mark from Universal Plumbing came and he recommended changing a whole faucet which cost me 659.00$. Before he started I told him that I shut down hot water to the left side but couldn't do anything on the right side because I was afraid it will break down. He totally misunderstood me thinking that I shut down water in the basement. I have no clue where to shut water in the basement, and instead of checking if water was shut down he started his work and broke hose on the right side, and water started  splashing everywhere, and went down to my basement. He started cursing and blaming me because he was told that water was shut down. I was so surprised that he will blame me for that instead of checking before he started doing anything. He said that he is to old to get water splashed on him. I apologized to many times and felt very uncomfortable with the whole situation. Couldn't wait for him to finish and leave my house. What kind of professional he is if he doesn't shut down water first before repair or replacement. Same if I said to electrician power is down and he starts without checking first. I was so discomfortable with his curse words in my house. My kids heard him. I would never hired anyone from this company.

Chip was very professional and knowledgeable. Cleaned up after himself and was COVID safe. Overall the company was responsive and helpful. Even though the issue was not solved today, they helped put a plan together to fix it tomorrow with different tools.

While they cancelled my first appointment, and I feel the charges were high, I accepted the quote because I needed the work done and didn't want to wait. The young man who came out did a good job, he  made sure he kept the area clean and protected, and was courteous. I asked for a quote for another small job that I haven't seen, which I anticipate to be high, but probably will hire them again due to the caliber of there young plumber.

Kitchen sink was clogged. I used home advisor to find someone. These we're the only ones with same day appt. Not only did they give me same day, they called and were able to get me in 1 hour before my appointment time. The plumber came did the work in a very timely manner, was polite and knowledgeable. Work was done in about an hour and the price was more than reasonable. He was also able to give me advice on how to prevent this from happening again. He even liked my dogs. Will use them again if the need arises.

Chip was fantastic. I had accidently mixed up the days of my appt (100% on me) and so the day off I was actually in the middle of a training session so I was all over the place. Chip fixed the issue and was as polite and understanding as possible. I've never been disappointed by Universal Plumbing and will forever recommend them.

I can't say enough good things about my technician, Chris. I had a pipe burst in my duplex, and god it was the worst feeling I've had in awhile. Chris showed up within 30 minutes of my frantic phone call, assessed the situation, broke down everything that went wrong, what he's doing to fix it, and what steps to take next to restore the property to what it was before. I was completely in the dark about what to do and he gave me a blueprint to follow. I don't feel like I was gouged in terms of price either considering it was a weekend emergency call and he was on his way home.

If you have a plumbing issue, give these fine people a call and ask for Chris, I know I will.

Chris was our plumber and he was amazing! He took the time to explain everything to us that was wrong, what he would have to do to fix it, and helped us to understand the decision we would need to make. I highly recommend universal plumbing and sewer.

This company is great to work with. They were quick/easy to make an appointment to come out and their prices were very reasonable. I appreciated him taking the time to explain exactly what he'd be doing.

Where to begin on how awful this company is. Let me start with Nice shouldn't be confused with Competent.  I spent over $30,000 with Universal Plumbing.  They displayed an ineptness and lack of consideration that has me baffled.  I had a sewage line run into a holding tank under my shed.  When the backflow preventer activates, water is supposed to reside here before being pumped elsewhere.  To me, the depth of the pipe and where the float for the ejector pump resides seems a bit too low.  Therefore, my concern was that the pump might not even turn on.  I also asked how much water the well can retain.  Tony, the designer of the system, said I don't think there's any way to determine that.  I mentioned math but that was lost on him as his purpose for being there was to try to upsell me on an additional pump and more labor.  I doubled down and questioned, why would need an additional pump, will this not be enough?.  The guy who designed the system had no answer and looked at me with surprise that I questioned another pump.  The continuous attempt at upselling is disgusting.  Unfortunately, I can see people falling victim to their predatory ways.  Needless to say, this isn't what you want to hear when you spend money both on fixing a potential flood issue and remodeling your basement.  I suggested to Tony to block the backflow preventer to emulate a flood event and fill the system with water to emulate rainfall.  He was baffled by the concept yet eventually thought it was a good idea.  He said he'd be out on December 16th to test out what they built.  He then sent me a quote for $3,198.  This was what I was to pay to see if they had a clue what they were doing.  Here we are roughly 5 weeks later, and they haven't been out to prove what they installed actually does the job.  I have called and spoken to Dawn countless times who assured me he would call me back.  I have also sent emails, left messages, but anyone of any authority is ALWAYS out of the office.  I'm left to believe that them not showing up simply solidifies their incompetence.  On an earlier date prior to the system installation, I had them come out to inspect the lines running from my house.  The price quoted was $1,000.  When they left, they tried to charge me $1,700.  The kicker is once they installed the system, they realized they were completely wrong on where a good portion of the plumbing was going.  Beyond that, they managed to severely damage a decorative step leading to the shed, damaged my natural stone walkway (placed all the dirt on it without laying wood over it), and even managed to tear up an area of my front yard they shouldn't have been, with their equipment.  Tony said he would arrange cement work for the 8'x8' hold in the center of my driveway where a second backflow preventer was installed.  Apparently, he forgot.  When I asked him about it, he rushed to call someone who would constantly ignore him (his words).  I tried numerous companies to see if they could fill the void, they all said their equipment is done for the year.  Now I must go through winter with a gravel driveway section that makes it difficult to clear snow off.  That's the least of my worries at this point.  Unfortunately, I could add more but this is already longwinded.  I must work on locating a new company to prove Universal got lucky on the build of their system, and possibly a lawyer to recover costs should the system prove as inept as they are.  If you have an awful neighbor who asks for a recommendation, I would recommend Universal Plumbing.  If you have any respect for yourself, your home, or your wallet, I'd look elsewhere.

I used Universal Plumbing to video my sewer line for roots and other obstructions. The wore gloves, masks, and footies. On time, professional and efficient. I would recommend them to my friends and family.

There was a foreign object in our pipes that must have fell in during a snake job in the past. I called for a quote and they had very competitive prices and also offered all the services we ended up needing, which was convenient rather than calling to schedule with multiple services. They were always right on time, professional, and timely.

I moved into a new house and needed my dryer re-installed after a terrible job from another plumber. JD was able to quote and complete the work in the same day. Their staff was extremely professional and explained all of my options and everything in the process. I feel confident in the work that was completed. I would highly recommend this company!

Lee W. Was the consummate professional.
Even though he encountered an odd situation of faulty new hardware,  he diligently worked until the issue was solved.  Very pleased with results.  Would highly recommend Universal.

Called and got same day service for our garbage disposal and got a new kitchen faucet installed as well. Best service ever. Mark was fantastic.

I called for a quote for someone to hook up a water heater. That's it. Everything is there all brand new ready to go. No quote over the phone someone has to come out and do an inspection and give a quote for everything they think you need etc. so we schedule it and the guy wants $1500! Not only that, but the quote cost $39.00 and they never tell you that. What a waste of time and $39.00

I contacted them and the plumber arrived an hour later.  He was courteous and skillful.   The price was higher than expected but after hiring to handymen first.  It was a bargain.

Found a few surprise plumbing issues as we were selling and older home. Universal was able to come out the following day and fix multiple issues in our crawl space as well as the main shut-off valve.

Bryce and his colleague were thorough, courteous, and explained everything they were doing. It gives me peace of mind to know I'm clearing up issues identified in the home inspection the right way vs leaving the next owner with maintenance headaches.

I have been a customer of Universal Plumbing since 2015, and they never disappoint.  Of course no one is happy when they are having a sewer backup, but they make trying situation go as smooth as possible.  They are always courteous and prompt, and they are respectful of your property.  I'm always satisfied with the service and professionalism of Universal Plumbing!

This company made no attempt to fix my problem which was a dripping hot water heater.  The said the repair they could try for 350.00 would likely not work, they said replace it for over 1200.00.  While waiting for the new one a friend talked me through releasing the pressure though the release valve, that fixed it for good.  WHEN I ASKED FOR REFUND BECAUSE HE DIDN'T EVEN TRY TO FIX IT, THEY AGREED TO THE REFUND BUT DEMANDED AN NONDISCLOSURE BE SIGNED FIRST. I REFUSED, THIS WARNING COSTED ME 40.00  BUCKS.

Highly recommend. Universal came to my house quickly and resolved my issue right away. The price was reasonable, Paul was knowledgeable and explained his process clearly.

Chip from Universal Plumbing just left my daughters home in RO.  This young man knows his stuff!!!  He snaked the floor drains and the laundry tub drain due to slow drainage. The yuck he pulled out of these drains was disgusting.

I had a million questions for Chip, and he was kind enough to answer every single one. I got quite the education today and am very grateful for Chips patience and doing such an excellent job here.  He even cleaned up after he was finished and sprayed disinfectant as well.

I would highly recommend Universal Plumbing. I will ask for Chip if it's a job he can do.

We have been very happy with Universal plumbing. We like to request Chris but everyone we've dealt with is professional and courteous. I highly recommend them.

We had a broken spicket in the front of the house and actually needed new shut offs in the house. JD came right out. He was very informative. They needed to come back a week later because they needed to shut off the water at the city. They came out the next week, had the city turn the water off and did a great job. Mark was very informative and did a great job.

Quick and affordable service. My sump pump died on a Monday and they were here the next day and had it replaced in no time.

11/23/2018: Once again, Mark solved a plumbing problem for me, this time in my laundry room.  I needed more space for a new washer and dryer. Mark assessed the problem, explained a couple of possible solutions, and gave me a price quote for each.  I chose the less costly solution, and it turned out great.  
Mark moved my laundry tub (new tub and fixtures) six inches over to the side wall, which solved the space issue.  
As always, he did a great job and went the extra mile to correct the main problem, along with another small leak nearby. I really appreciate his attention to detail.  
He's always on time, explains things clearly, performs work thoroughly, and cleans up the area before leaving.  Mark is a real pro!

I needed an estimate on replacing the main sewer line. The plumber came between the allotted time. He showed me the problem with the main and he explained what would need to be done. He was very professional.

These guys are great, they came out same day to give me a quote (cheaper than several other companies) and also fixed the issue while they were here. Best plumbing company I've ever worked with.

Great service. Tech was great, he answered all my questions and explained everything he was doing. He was honest, solved the problem and told me what I could do for the future (prevention and treatment).

These guys and gals were extremely professional from the phone call till the end of the install of our hot water heater.  Got them quickly about a month ago to Harrison Cove.  Thanks for the quick work as you have turned us into repeat customers!

Wonderful company. They answered my phone call at 7:00 am and was scheduled for 11:00am same day. They fixed my clogged kitchen sink and did a great job. Thank you for your help and I will use them if I have any plumbing issues!!!

Awesome job!! Felt very comfortable leaving the guys at my home while I went to work.
They were professional, considerate and kept me informed on how the job was going.
I would 100% recommend.

Excellent service fast and easy to work with explain everything before they did the job shows you the quote give you an option to approve or not approve the work explain everything while doing the job showed me what was wrong before they did it the only thing is is that they are a little pricey but I was okay with it because of how well they worked and how fast it was done I will use them again

Universal always does a great job quickly and at a fair. I have used them many times and it always the same great service.

My wife and I had them out to replace part of our sewer line.  Initially we were very happy with them.  However, after digging out the line and replacing it instead of mounding the dirt as they should have a large majority of it was spread across our yard.  I showed pictures of the completed work to multiple plumbing/sewer line companies (to give full disclosure I work in an industry where we refer/have access to a large number of contractors and the people I showed the completed work to I also have professional relationships with...which I would have probably gone with a different company initially anyway, but my wife set the original appointment up with Universal) and NOT ONE person who looked at the final photos did NOT say...you're gonna have a problem.

Multiple times both myself and my wife reached out to this company regarding the work not being completed properly (and as initially discussed with the onsite staff---we were told to expect to have an 18-36 mound over the area of ground where the pipe had been excavated).  Every response given was that we would not have an issue with ground settling due to it being sand...while LESS than three weeks later we are already having areas directly over where the trench was dug that have sunk down close to 12.

Additionally, while filling the trench in after attaching the sewer line the onsite staff apparently felt it was ok to throw the pieces of cut/unused pvc piping into the trench as it was being filled in rather than disposing of it properly, which to my shame I said nothing about at the time although I was unhappy about it, but I was afraid of ticking off the people who were fixing my problem.  In my correspondence with Universal I did mention this issue as well and it was wholly ignored.

While Universal has repeatedly stated to both myself and my wife that there would be no settling, they did say...but if there was, they would be happy to bring dirt out to us to replace the dirt they did not put back into place...for an additional fee!

At this point I am FAR less concerned regarding the work not being completed in a satisfactory manner than I am with their disregard to a customer's genuine concern regarding a potential issue (which has already been borne out).

I am thankful I have never recommended this company to any of my clients.

JD was friendly and professional. I haven't had great experience with plumbers in the past but this experience was great. Left no mess and cleaned up after himself. Glad I now know who to call when I have any plumbing issues in the future

Showed up on time, was courteous and efficient. I had under sink valves replaced plus dishwasher valve. Only issue was the dishwasher valve was not replace with 90 deg as previous valve causing some issues with undersink sliding shelves and cabinet closure.

We use Universal at the property management company I work at - I am usually the one handling repairs and emergency calls and they always come through with prompt attention and fair pricing.
The send you an email with the picture of the technician that is going to your house - Exellent touch!
They are easy to get a hold of and communicate with.
Very lucky to have found such a great company!

I had a leak in the kitchen faucet. I called to request a morning appointment, and Universal Plumbing was able to come out the same day. They came exactly when promised. Billy was very knowledgeable and professional and observed good Covid protocols. He was able to quickly diagnose and repair the problem, and gave me good advice for what to do in the event it were to recur. Another happy experience with good resolution.

Had Universal Plumbing out in early September to unclog one of our waste lines which regularly clogs up. We have had a few companies come out to unclog the line as the line has a permanent problem and needs to be ripped up and replaced so it clogs about every 9 months or so. I gave Universal a chance as I wanted to find a new company which offered emergency off-hour services in case the problem came up on a weekend or holiday.

So to start, I called up and talked to a woman on the phone and she told me it would be a base cost of $250 to have somebody come out on Saturday for the service and since my clean out was in my crawlspace, they would have to give me a quote for the extra costs due to it being in a crawlspace when they arrived. So I had them come out on a Saturday morning to fix it. The guy arrives and tells me it will be an extra $150 due to it being in a crawlspace. I tell him that I would need to think about it with the cost being so high as I have never paid more than $300 total for this line to be snaked. Then I find out the $250 service call price is due whether I have him do the service or not, so I am basically forced to pay them the total $400 to snake the line or be out the $250 completely.

So the guy gets to work and is just complaining the whole time doing it, how this is BS that he has to do a project like this and how he is putting his life on the line snaking my pipe because of the access to the clean out and just how my house is not up to code because I should have the clean-out in a different spot. I'm sorry that my house is 60 years old and was built to code back in the day but doesn't meet today's code? I tell the guy that this is why I told the woman over the phone that this was a two man job, not for a single guy, and asked why if this was such a burden for him and putting his life on the line, why did he quote the extra work saying he could do it. The guy just keeps complaining the whole time he snakes my line.

When he first starts too, he un-screws the cap for the clean-out and I tell him that the line is going to be completely full of waste because the line is blocked, he unscrews the clean-out and lets the waste pour right into my crawlspace! Any other company I have used has always put a bucket down to catch the waste, nope he just lets it drain right into my crawlspace which is under my family room. I had to spend my own time after he left, digging out all the contaminated sand from the waste and throwing it out.

So the guy finally gets done, he doesn't clean up any of his mess. Doesn't wipe off the black grease which splattered onto the walls or the side of my washer and dryer from when he was reeling the snake back in, and plus his snake line was all rusty so it left this rusted dust all over my laundry room floor which the guy just leaves.

So I pay the guy and he leaves and I figure Well that was the worst plumber I have had in my home but at least I'm good now through the holidays since I get about 9 months between snakings. Well last night, I hear the familiar gurgling of my toilet of air being forced out of the bowl, the tell tale sign that the line has clogged back up meaning the guy did a crap job at snaking it since it only lasted for 2 months. I look online at their website and they only give a 30 day warranty on services whereas every other company I have used give a 90 day warranty. So now I have to get it snaked again, and believe me that I will NOT be calling Universal back for this snaking, or the extra work that I had them quote me while the guy was there for work to the line to make it easier to snake it in the future until we end up replacing the line. This was the worst experience I have ever had with any professional service of any type being done in my home.

Billy arrived on time after a confirmation call from the dispatch. I could not give a confirmation on the job due to a complicated situation. Billy was very upfront and honest about what needed to be done. I needed him to write a detailed estimate for parts and labor. This is NOT commonly done in the industry. He was the only one who was able to do that. Felt like I owed him a beer or two. He didnt have to do that. In fact, 2 other plumbing companies didnt even bother to write up an estimate the way I need it. The fact that Billy listened to my plea earns him and the company high marks.

You should give company a shot at your plumbing needs for sure. Thank you Billy.

Charged us over $200 for a simple toilet valve repair. Charged $69 for diagnostics on top of $39 service call. Beware senior citizens or those less knowledgeable about plumbing. I gave 2 stars because the problem is fixed (so far) but they will take advantage of you.

They were great! The guys were very kind and knowledgeable, they were able to figure out the issue quickly and gave me lots of options to choose from to get the problem fixed! When they left they cleaned up after themselves, that was appreciated.  Would definitely recommend universal plumbing

Just had the team from Universal at my house. Second time I have used them. Love this company!

-On time
-Efficient
-Clean!
-Professional

This is my go-to company and I have no qualms about recommending them to anyone in need!

I called universal on Friday night at 5:00 right when they close. I wasn't even expecting someone to answer but they did and were able to squeeze me in the next morning. They called 20 minutes before he arrived like promised and he was able to fix my kitchen drain that wasn't draining properly due to the fact that I am the one who installed it and I'm no plumber. He was able to correct my dodgy work quickly and professionally. I would recommend Universal to anyone in need of a plumber.
Invoice # 10163434

Joey arrived on time and was very professional.
When he arrived it was pouring outside so I didn't think anybody would go out there while raining like that and work on unclogging the drain pipe from the sump pump going to the drain in the backyard.
That is exactly what he did and the job was perfect at the end. I was not only very happy and satisfied with the job but also very impressed that he actually went out there and completed a job under heavy rain like that.
This is who I would call from now on for any plumbing jobs inside or outside the house.
I would highly recommend this company to anybody that is looking for a professional service done by highly skilled and professional technicians.
Thank you!

Service was done in a timely manner, and appears to be done correctly.  Plumber did's not know how to tighten toilet seat.  other than saying the toilet would have to be removed from the floor. Tighten the seat and set it back on the floor etc
  I would use Universal again,  but not the same plumber.

Leave it to Yelp to give another great recommendation!  We were very happy with the service that Universal Plumbing did for us recently.  Although a very routine visit to clear out our drain to the street, Paul our technician was on-time, friendly and informative.  He did what he needed to do, kept us updated throughout his visit about what he was doing and why, and what they recommend for the future without any hard sales pitch.

The company was able to get us an appointment the next day, they called before the technician showed up, and everything was done quickly, and very cleanly, and best of all, at a really reasonable price.

One of the best parts of the visit would have to be Paul explaining why their company was different and how proud he was to work for them, not focusing on commission or over selling, but rather on treating people right knowing that it would come back three fold when they do.

I'd happily refer family and friends to Universal and plan to have them visit routinely going forward thanks to this first visit success.  Keep up the great work!

For several years Universal Plumbing and Sewer has been providing excellent service to our homeowners (38 total).

We'd like to supply some positive feedback on their behalf and let others know to look them up when you need help

Wonderful experience!  They were able to come to my home within a 24 hour period.  The tech, I believe his name was Billy, was professional and courteous.  He also explained things well.  He was able to fix the problem quickly.  I would not hesitate to use them again or recommend Universal!!

Awesome service on short notice.
JD did an excellent job, listened and did everything I needed him to.
Thanks!!

Excellent professional work. They had come out to snake my main sewer line a month ago and it plugged up again due to roots.  They recommended the hydro jet flush to hopefully save me from a costly mainline repair/replace.  After showing me the condition with their camera, they were able to use the high pressure water jet to clean the pipes and showed me the condition afterwards. Great service and will never recommend more services then necessary. HIGHLY RECOMMENDED!!!

My hot water heater needs to be replaced.  Based on all the good reviews, I called Universal.  They said they would charge me $39 to come to my house to give me an estimate to sell me a new hot water heater.  No thanks, Universal.  The two other companies I've gotten estimates from did not charge me to come out and give me an estimate.

This is the place to call. Polite, Professional, Quick, Clean & Knowledgeable,A huge thank you to Joey for doing an excellent job :)

Here's an update to my previous review:  Jonah and his partner (I am SO sorry I don't remember his name!) were just wonderful. Our garbage disposal had stopped working and Universal set an appointment that was very convenient for me and the guys showed up - ON TIME - and worked to complete a perfect job.  They installed a disposal that they had in their truck (so glad I didn't have to shop for one!) quickly and removed and replaced some poorly constructed plumbing that existed under our sink.  They took time at the end of their job to explain what they had done and to be sure that I was happy with their work.  I'll NEVER hesitate to recommend this company. The quality of their work, their prices and their professionalism can't be beat.

I had a leaky valve on my sump pump
A plumber was at my house in an hour, fixed my problem , Adam was the plumber he was cheerful and wonderful, I would use this company again but hopefully during business hours so I wouldn't get the 350.00 service fee for after hours, but excellent service worth it to not have a damaged basement. Thank you so much

All The plumbers were great...But the head lady who control the cost and finance was not willing to negotiate  with me on price.  I had placed some money in a different account and could not get it out until June 1,2017 and the dated of service was May 31, 2017...her tone what do you mean you can't get you money until June 1, 2017 I never heard of that... The company came back on Monday June 5 to finish the job an another cost was added.  

My total cost for repiping the entire  house along other things well over $6,000. that I paid on June 1,2017 because the plumber stated he will be back to finish the work ( because I was unable to pull the money out that day). came back Monday June 5 and it cost me $525.00 would not take a check that would be mailed to them from the credit union had to get up and go and get the money.
    the plumber was great / they know their job.  The lady was out of order. will not call them back.

sincerely,

L. Rodgers

Service was scheduled for 9am. I received a call at 8:30 saying they were on their way. Fred and Chip showed up at 8:50. They asked about the problem and our past problems. They got right to work and were done snaking our drain within about 45 min. Fred asked a bit more and provided recommendations and estimates for next steps if the problem (roots in our pipes) persists. They were fast and professional and will absolutely call them if I have future problems.

Joey H did an amazing job! He was very professional and even fixed what other plumbers had done wrong previously and explained things to us as he went along. Great company if you have a plumbing emergency!

The only plumbing company I will ever call. Always friendly, knowledgeable and do quality work- also, good pricing and communication.

I had water backing up into my basement so I called Universal based on the solid reviews on Yelp.  They came out the next morning and unclogged the line, claiming it was wipes that had been flushed down the toilet even though nobody in the house had ever done so, then said that I needed to pay for the $1000 hydro jet service to make sure that I wouldn't have any more issues and it would get rid of all the wipes (perhaps they had built up from the prior owner) and fix any clogging issues for the next 10-15 years as they claimed.  Ok, great, let's do it.  So I get that done and they also recommend some buddies-in-crime to do the clean up (for a cool $2000), which I have them do.  Not 6 days later is water backing up into my basement again.  I am understandably not pleased, so I call them to voice this and ask them to come out and fix what should have been fixed in the first place.  Dawn was extremely unhelpful, claiming that perhaps I had done something in the 6 days that caused the new issue and that there are separate lines and that all they looked at was the main line so I would need to pay for a whole new service for them to come out to look at the other line (why didn't they bother to look at the other lines for problems when they came out the first time?!?!).  Instead of being understanding that they never fixed the problem in the first place and trying to rectify this since I just forked over $1000+ to them, believing them when they told me I wouldn't have issues for another 10-15 years, at least, she put the blame on me.  

I can emphatically say that you should NEVER hire this company if you want to be treated with respect and want the job done right the first time.

Fred n Paul were very professional. A homeowner would appreciate the attention given. We will continue to use Universal Plumbing for our plumbing needs.

My tech Steven was very polite and professional. He explained what was wrong and fixed it quickly. They are a little more expensive but I found both the company and Steven to be very easy to work with. I sent a request by email on Sunday and by 8:30 the next morning they called to tell me someone would be out by noon. I would not hesitate to use them again.

I was originally stood up for my service appointment. The situation was handled appropriately by the owner, however with all the back and forth communication I received from the owner regarding how I worded my review I'm not sure I would use them again.

Always a great experience with Universal. The tech named JD was excellent. We have used Universal many times with great success. They get our highest rating!

JD arrived as scheduled and had many jobs to do in the house. All were completed neatly and efficiently. Scheduling was a breeze and he left everything cleaner than he found it. Final price matched the estimate to a t. If I ever need a plumber again, I know who I will call

Joey came out to clean out our drain.  He was very knowledgeable, explained the process in detail and cleaned up when he was done.  He was a true professional and seemed to love his job.  Excellent Service, I would recommend this company in the future.

I called Universal Plumbing to fix a leak in our toilet. After agreeing to a date & and time for them to come out, my wife decided it made sense to go ahead and replace our builders grade, original toilet with an up to date model. Mark the technician arrived as scheduled and had no problem with installing the new toilet vs fixing the old one. He was professional and courteous and got the job done quickly and cleanly.  He was very friendly and took the time to explain how the new model differed from the old one and how to take advantage of its new features. He was a pleasure to work with. I will most hesitate to have Universal help us with our next plumbing adventure.

Like many of the reviews appointment made, courtesy call, and arrived within appt. time. Fred P. was friendly and mindful of my home. Will definitely be calling them again for the maintenance on my homes main line.

I am updating my review.  I was able to speak with Universal about the Energy Star and why I was sold a lesser product. The Office Manager called me and read me some things she had googled on the internet about the extra cost involved in an Energy Star vs and energy efficient may not be worth it.  She did offer to replace our water heater with an Energy Star for $350.  So I did some self research and found a program that would tell me just how much energy and $ we would save per year by upgrading.  It seems for the 2 of us, it would save $22 per year.  If the heater lasted 10 years that would be $220.  If Consumer gave us a $50 rebate, we would have been out $80 unless our heater ran for 13 - 14 years...it would be break even.  So we are keeping what was sold.  The reason I gave 4, not 5 was because I felt this conversation should have happened before heater was installed...not after, since I asked for an Energy Star.  They took it upon themselves to give me a lower priced heater because they felt it was in my best interest.  I like to make my own decisions or at least be informed.  I was able to provide the program to Universal to use for others who have this same question.

A very good job installing a new garbage disposal.  The plumber explained to me how he was going to install, how it worked and also how and why he was going to modify a few of the pipes that came out of the dispoal.  Apparently the DIY'ers before me didn't have the plumbing at the right heights,  causing stuff put down the sink to sit in the pipe.  Did a little research online about it and he was indid right.  He answered every question I had and explained everything in a way that even I could understand.  They were also priced very well in comparison to 2 other plumbing companies I talked to.  Good job

Great Company. Sean W came out and did a great job. He was fast friendly and very knowledgeable. I would use Universal again!!!

Mike was cordial and tried to own a blockage in sewer line. He got stuck at about 35 feet. The 4inch cutter didn't work and a small amount drainage occurred.
I was surprised that he didn't try a 3 inch cutter when the larger one didn't fully work. That might have been successful.

Billy showed up precisely within the quoted window time. A courtesy call was also made prior. Upon his arrival, we  reviewed each problem as a team. Billy was courteous and went through each issue taking his time in explaining what could be the problem as well as the solution to each. Once he started replacing the sump pump, he did it quickly without any mess.

Joey H and Jake S were solid guys who worked all day to the night to resolve our issues . Very informative dudes who know what they are doing . I would deff. recommend this company to anyone looking for help . Thanks again guys .

Excellent service. When I called this morning, they had a technician to my house within the hour. Fred did excellent work. There were no surprises he explained everything he was going to do every step of the way and made future recommendations for me without any pressure. He told me the price upfront I thought the prices were very very reasonable. They even cleaned up when they were done. I am very pleased and will be using them for all my future plumbing work.

Outstanding customer service. I found them thru Home Advisor which never disappoints. Quick turnaround and came before the initial response window. Took extra time to go over prevention for the sewer lines and made sure we were well informed. Would definitely recommend them and will probably have them out for yearly maintenance on the main sewer line with the amount of trees I have.

Mike our tech was late by a hour in a half but not his fault. Internal problem. Went right to problem area but the companiescost way way to much out of line . Broken part was a18$ my price .but there estimate was - too much . So I paid the service call and called it a day. This old senior guy fixed it himself. Thought I would give a business some business. Even the local plumber who get high raves from our city never returned two calls in two weeks.
Guess I'm still a worker bee. I don't mind but select your contractors wisely. I have a hands on approach that blends with contractors. Im saying that I have the same knowledge and experience they do but I'm a senior, retired but not stupid. If a contractor is high on pricing ask why? There are lots of others out there who want the business but it's fair game in the way of gouging. Be smart and if it seems high then it is. Get other estimates and be cautious . This company was recommended on social media highly and unfortunately I couldn't afford them with a good feeling. Plus I can and did the work myself after min dollars spent . Just out $39.

The guys were really friendly and replaced my garbage disposal fast! I highly recommend.

Ran all over looking for a 30 dollar part to fix a $200 faucet.  Eric fixed the aerator on the spot and saved me $25.  Thanks for the fantastic service.

Paul came by and he was THE best. He was awesome and worked hard until the problem was solved. Once all was said and done, I felt like I got a steal for the cost.

These folks are great. Kyle V and Chip showed up on time and quickly figured out where the water was leaking from. They fixed the problem quickly and cleaned up afterwards. They were very professional and explained everything. And the price was lower than I expected. I highly recommend them.

Called them for black particles in my water.  He took off the sprayer (that was his diagnostic review)  and cleaned it out and it took about 5 minutes, then he wrote up his bill which took 10 minutes and charged me $108 and laughed about it.

They were great! Our drain was backed up on Thanksgiving Eve at 550pm and they had a guy come who appeared by 630pm. Woah! Fast! Dennis arrived and was friendly, funny and efficient. Drains were quickly unclogged after some snaking and he took the time to show my stepdad where to look for future snaking. Bravo!!

Universal Plumbing notified me prior to Paul arriving, then he arrived shortly thereafter.  Paul, the technician, was personable and informative.  He explained what he was doing and after filming the line, took time to show me with the camera areas of concern.  He answered all my questions and made the experience a positive learning one.

I  needed a new gas line installed for a stove. Finding a plumber and  scheduling the appointment through home advisor was easy. The technician showed up right on time. The service was professionally done and reasonably priced. I didn't know it could be so easy to get a great plumber! Thank you homeadvisor and thank you universal plumbing and sewer.

Could not be happier with our technician Mark and Universal Plumbing!

We'd just had granite installed in our kitchen and needed a plumber to install our new faucet, garbage disposal, and dishwasher to go along with it, plus hook up the sink system to the existing plumbing. We requested a quote from Universal and they responded within an hour. The girl who runs dispatch is polite and helpful and got Mark out for a quote within a few days, after work.

When Mark came out to quote us, he seemed extremely knowledgeable and was realistic about the scope of our project--this is our starter home, and we want it to work well, but we don't need top of the line and we don't want to break the bank. With that in mind, Mark came up with a solution that was extremely reasonable and didn't require a great deal of in-the-wall work. He was full of information about what was wrong with our existing plumbing (we knew that it was bad because of our home inspection, but we're not DIYers so we hadn't touched it since we moved in) and how to avoid those issues going forward. He took us through his entire plan and made sure that we understood exactly what would be happening.

We liked Mark so much we didn't end up getting any other quotes. The day the granite install was confirmed, we called Universal and booked an appointment for a few days following the granite. By this time, we had had a bit of a run-in with a different plumber who replaced the shower kit in our bathroom, and needed another plumber to come out and fix his mess. We informed dispatch when booking the appointment, and they said it would be no problem to add on to the existing quote.

Dispatch called to notify us that Mark was on his way, and he arrived around an hour later thanks to rush hour traffic. We took him through our add-on service (replacing the cartridge of the tub faucet, which was dripping, and fixing the handle because the other plumber installed it backwards) and he said it would be no problem whatsoever for him to handle that as well.

After that, he got right down to work--first order of business, install the dishwasher. We bought a Bosch and our existing wiring is a little funky, so while Mark wasn't able to handle the electrical for us (he would have if it was a more standard unit but Bosch has a weird junction box system), he was more than happy to put the wiring through the cabinet where it needed to be so we could bring in an electrician, plus he hooked up everything else and plugged in the dishwasher using an extension cord so that we could run it in the interim. He installed our faucet and garbage disposal and re-ran the PVC under our sink so that our new garbage disposal won't stink like our old one did. He even re-installed the soap dispenser so that we wouldn't have to unscrew the chamber to refill it--in no way did he have to do that, he just happened to be under the sink and realized it would be much easier on us that way. He ran a cycle on the dishwasher to test it and had us check the basement for leaks, just in case, then moved onto our quick bathroom fix.

When he was done, he took us through all his work and had us approve it, as well as made sure we had a really good understanding of what to tell the electrician that we're having out tomorrow. The price was incredibly reasonable for 6 hours of work and 100% brand-new kitchen plumbing, plus fixing a mess he had no part in creating. Mark was professional, thorough, and polite, and we'll definitely be using Universal for our plumbing needs in the future!

Well, here I am again, reviewing Universal Plumbing.  My garbage disposal bit the dust.  I called Universal Plumbing and they sent out Billy the very next day.  He arrived on schedule and proceeded to replace the garbage disposal in no time, all the while answering all of my questions.  As before, with Joey and Paul, the entire experience, potentially disastrous, turned out on such a positive note.  This is a truly a company you can count on.  A rarity.  I really appreciate it and them.  I would recommend this company without reservations.

Michael was great and stayed until my leak was fixed. He had to be creative because my tub was so old. Very professional and knowledgeable. Would definitely use Universal Plumbing again.

I'm sorry to have changed my opinion on this company.  I've had them to the house in the past, and both services of cleaning out my main sewer line were done well.  One time, the tech arrived 45 minutes beyond the given timeframe.  He was good about it and discounted the service for me.  However my latest experience with their untimeliness, was bad.  When I called them after the no show in the given hour, I was told they goofed and put in another appnt without the appnt gal knowing.  When I called again because of still no show, they were pushing the time back another 2 hours.  I understand things come up, however given I had troubles in the  past with late arrival, this one being quite off & rude, and the availability of so many other companies, I'm moving on.  If you have a long timeframe to hang out and wait for them to arrive, they do a good job with the service.