Best Emergency Services in Detroit MI

For several years Universal Plumbing and Sewer has been providing excellent service to our homeowners (38 total).

We'd like to supply some positive feedback on their behalf and let others know to look them up when you need help

Steve was very responsive through Yelp and was able to immediately give me good quote. Once hired, he came and did a great job replacing our outdoor water spigot. He was great to work with and I'd definitely recommend him.

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

The response time to our request was quick. The team showed up at the scheduled time. Communication was great. The job was done well for the quoted price. The additional problem we didn't know we had was identified and repaired well, in the time the Brock team committed to and at a fair price.

Commercial grade disposal stopped working and I called Birmingham plumbing. They came recommended. What a joke!

Basically, a 30 minute diagnostic check cost $205 and the thing still isn't working. He quoted me $450-500 if he had to work on it. The service guy didn't even remove the unit to check it....in fact, he never took a tool out. Sat and watched it from above. Blamed the issue on something so ridiculous, it made no sense. That's what $205 got me. What would $450 get me?
Oh boy!
He did quote me $5,000 on a new unit. Really? No closer to resolving the issue, wasted my time, money and he had no intentions of doing anything further than come up with an excuse so he could leave.
I guess Birmingham Plumbing charges Birmingham prices. Hey guys, what about customer service and doing what your supposed to do....WORK!

If I could leave a negative star rating, I would. When we had a flood in our basement, we called this company and were told that the clean up cost would start at $450--after the plumber started working our quote went up to $2500. Yikes! Now we get that people have different plumbing needs and different sized basements, and therefore pricing is going to vary, but $2500 isn't even sort of close to $450; a more accurate picture of what it generally costs would have been nice.  My mother called the company back to get clarification on why there was such a difference in price, and the woman she spoke to was exceedingly, unnecessarily rude, saying that she'd told my mom that $450 would just be a starting point, and actually started yelling at my mother.  Completely unacceptable.  Bottom line: they were not as clear as they should have been with the pricing, and their attitudes/treatment of us only made this process that much more unpleasant and stressful.

Dear A&E Anytime Plumbing,

If you don't have the wherewithal, the understanding, heck, the customer service skills, to deal with people when they're going through a stressful experience, when they're being told that a majority of their items will have to be thrown out, then you're in the wrong business.  Please get better training for your employees, or maybe just some new employees.

We are in a spot our water softener is broke our hot water tank is on its way out.

We called paid the $39 to get an estimate which I normally don't do. (Pay for estimates) however just wanted to get these things installed and fixed. They came out Monday o believe. Took until Thursday to get the estimate. Was told they were going to call Get our email and ask a few questions. They never did and then when i called asking about the estimate they weee like well we don't have your email ?   Well you have my phone number right ? So could have called. I ask if they can install a tankless ?? She says o we will have sonso call when he is back at the office. That was 11 am. 5 pm i call back like hey just trying to get this estimate ... since i wanted this installed by now not still waiting for the estimate. Oh well he's not back probably Monday!!  What. So again I'd be sitting waiting and receive nothing not even call had i not followed up. Now I've stewed all weekend and i want my $39 back since this was clearly a waste!!  We will see if they call tomorrow. I'll
Bet someone $39 they won't .

Honestly they messaged me because i put in a request to get my pipe fixed thats leading to my washer and the garbage disposal.

They messaged me saying they can come out and look and asked for my number to call.

They called and we set up a time for them to come over.

When they came over they didnt even know what they were talking about let alone an inspection fee that they did NOT disclose over the phone of $65.

Be up front with your customers. Dont hide hidden fees.

*update. Now they are calling me because i left a bad review asking me to remove it. Also we did pay the $65 and asked them to leave.
Were not mad about the $65, its just we like when people are upfront, And this business is not!
The only thing they disclosed was that there service to fix anything costs $125*

*update after the reply.
Spreading misinformation is not what is needed for this business.
This business Is doing what it has to do and i understand that. The things about the price is not an issue. I own two businesses myself so money is NOT an issue, the issue was that things that are being stated in this reply we not disclosed at the time of evaluation of the repairs needed, Nothing was brought up except copper piping. I appreciate the fact that you are concerned about your business and the reviews, but in order to get good reviews there has to be a line of professionalism.

I hope you have the day you deserve.

Unbelievably awful
1 plumber was over an hour late from time frame
2 when plumber left he neglected to clean anything up, cut pipes, sawdust, insulation etc everywhere, no effort to clean was made
3 plumber made shortcuts that backfired and caused many problems and had to be redone, but I was charged extra for repairing own shoddy workmanship
4 price was on the high side but wouldn't be a problem if they did quality work and didn't tack on unexpected charges

The only thing I liked about the company was the trucks and uniforms other then that prepare for the headache

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

Tried to price gouge me last Saturday on a water heater malfunction that they installed 7 months ago. Said I needed a thermocoupler but the pilot tube was actually cracked. I needed a whole new water heater which was warrantied by the manufacturer but I had to have another plumber come out because this plumber left because I wouldn't pay him 400 dollars to install a new thermocoupler. Not professional, safe, or customer service oriented. Note the plumber just called concerning this review. He called my husband a liar and threatened to come over to our house because he only lives a couple blocks away to kick my b@@ch a$$ husband's butt. Very unprofessional and threatening

I called on Sunday nite, Micheal pick up took my info and said there is diagnostic
/service fee of $39.95. He said the person doing the estimate will call between 10a-12p for the next day. I was waiting for the call but I  never receive one by noon so called again. Michael  said he would call me back since he needed to contact the plumber on his eta. A few minutes pass by then I get a call saying he is running late by 30 minutes. I rush home to get thing ready. Just to find out that it was later then expected and the plumber called saying on what street he was on.  The van was not marked and Brandon politely introduce himself. I showed him where the rusted out sewage pipe is leaking from that need replacing. He wanted to see the upstairs bathroom and attic space to figure out an accurate estimate to give. I had to remove a couple stuff in the attic since he wanted to see and he offered to help.He wasn't able to see still because the paneling in the attic. Through out this Brandon was very talkative. 15 minutes to look over plumbing.  Took about 45 min to get it written out since he gave three estimates and said he would give me  a deal. All in all it was informative but the pipe I need replace was in a tight spot and  he mention that they weren't responsible if something else gets damaged. I was like mmm. So I paid the diagnostic fee.

This service was great and professional. I recommend this company. Prompt, on time and good service.

Expensive and of Questionable Competence. I've used them before and been pleased (although they probably charged too much.) THIS time, I had a leaking soil pipe. First they diagnosed it as a bad wax seal (from a toilet that They installed a year earlier.) They fixed this for free, but improperly mounted the toilet so that it rocked back and forth. But then, the (correctly) surmised that the pipe was corroded. Their estimate was four thousand dollars and they said they'd have to tear out two bushes, so I called  a competitor instead. I got the work done for $1800, it was done in one day, and No bush was destroyed. He also fixed (for free the toilet problem-caused by T&G not lining up the Bolt holes properly.

I called Hoover electric this morning because my brother had lost all power to his entire house last night. He had a friend come over to install a dishwasher and somehow all of the power blew- even to the main circuit board. Hoover electric came out right away when I explained to them that my niece was on a ventilator and had to be moved out of the house because she had to have electricity so she could plug in. They are very friendly and efficient. I would highly recommend!

Very satisfied with their plumbing service and can say they went above and beyond.  The service members were accessible whenever we called (even on the holiday!) and came to check our water-leaking problem promptly (the next day in our case).  The service members were friendly and patient.  I would highly recommend them!

Worst service ever! Over priced! Racist!
I had them come out to check an issue.  They practically force me into service, charged $320 just for trying to fix the problem. (NO THEY DID NOT FIX THE PROBLEM) Once, Blake, the plumber seen I didn't have cash to pay him (the money was on my card) he started tripping and saying You black mfs trying to play me like I wasn't getting my card to pay him! It was very uncalled for! I felt very disrespected! I have a recording of his disrespect and everything. Very racist company!

Never rent any equipment from RELIANCE. They will install it one day, but good luck with removing. They never want to remove it. I have water heater which was used by the previous landlord. Its old and its not economical. I wanted to remove it, I was given the option to drop of. Other options are very expensive. I was given an account number and when I went there to drop off, they didn't accept it saying that the account is not in my name. ACCORDING TO THEM, IT NEEDS TO BE TRANSFERRED TO MY NAME SO THAT I CAN REMOVE IT. $35 FOR NEW ACCOUNT. I SAID ITS FINE. PLEASE GO AHEAD AND CHANGE IT IN MY NAME. This happened on may 17th-2022 since then i have been talking to customer service, billing department, removal department and every department with reliance. They will ask all the information like address, first name, last name, post code and once they realise that you want to remove the water tank, they will keep on transferring the call to one department to another department. Every day, i have to spend at least 2 hours on phone over them. It is not yet rectified even now. My suggestion to users who rent the equipment from reliance is IF  YOU HAVE DECIDED TO MOVE OUT FROM THEM, PLEASE RESIGN YOUR JOB FIRST, SO THAT YOU CAN AT LEAST SPEND 2-3 HOURS TALKING WITH CUSTOMER SERVICE, EXPLAINING YOUR SITUATION TO EACH AND EVERY AGENT AND SPELLING YOUR FIRST NAME AND LAST NAME TO EACH AND EVERY ONE. THEN GOOD LUCK!