Best Bathtub in Cleveland OH

Charlie's Drain is a hands down FIVE STAR company. I had a tub drain completely blocked and a slow moving sink drain. Called on a Sunday, thinking I would just leave a message for a Monday call back, but their weekend answering service quickly passed on the message and I had a call back from Jim within 20 minutes confirming the information had been received and they would call the next morning to confirm their arrival time.  

Monday morning Jim was onsite within an hour or so from the time the office called me. He was so efficient, knowledgeable and friendly. He had fixed both issues within about 30 minutes.

Fast forward to Wednesday, I realized that our 1st floor tub drain was now moving slow as a result of Monday's work.  Again, Jim was back at the house within a couple of hours of my phone call. He again very efficiently fixed the issue, did so with a smile and there was no additional charge for the second visit.  

Adding Charlie's Drain to my speed dial!

McHugh's Plumbing saved the day again with indoor major drainage pipe installation in an older home. McHugh's Plumbing is the best in the business for basic and the most complex prompt plumbing work at a fair and reasonable price. We have used McHugh's Plumbing for many years on the complex plumbing problems that can happen with an older house. We have been able to relax on plumbing issues (focus on other things rather than plumbing) because of McHugh's saving the day with reliable, outstanding, prompt, and efficient results at a fair and reasonable price. McHugh's is a family business where all of their staff have years of experience and expertise on all plumbing issues with outstanding capabilities. They do things the right way every time. For them, the most complex plumbing challenge is basic and routine.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Called on a Monday, they were able to make an appointment on Wednesday at a time convenient for me. They called before the appointment and confirmed before arriving. Very knowledgeable, had part that needed repaired on hand. Was able to make repair quickly. A good overall experience and will use again in the future.

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Wow!!  Michael from Geisel Heating, Air Conditioning and Plumbing worked so fast installing a faucet on the funky setup of my sanitary tub.  I left work early and he was waiting for me in my driveway when I got home,  What service!!  Geisel respects their customers.  I would definitely hire them again.

Our boiler was running continuously and then all of a sudden it shut off. Troy came to look. Said we needed a part and a clean. We were misquoted for the cleaning. At the diagnostic appointment , Troy said it would be around $90 and the next day it was like 200 and something. Two weeks after we had completed a $500+ repair the issue started back up again. I called back to see if he could come back and Josh (owner I assume) was very pleasant and said he could send someone back and he remembered the job but didn't confirm my address. I called him back within hours and text him to see if he could come sooner but I never heard back from him. A different company was able to come and diagnose the issue saying that a valve wasn't completely closed and that there was water going into the boiler which had to be drained which was the source of my issue. It cost us $150. Very dissatisfied.

I hired Buckeye plumbing to install a kitchen sink and faucet set I bought from Costco (whose quality of products I find to be excellent) for my 83 year old mother in her home in Akron. Because of poor communication on their part, I thought I would let others know their policies
(1) they charge a $75 fee for coming out, and if you accept their bid to do the work, it is not credited to the job. Based on this lack of information up front, they agreed to refund us $37.50 of that show up fee.
(2) Although when my 4'10 95 lb mother found a week later that when she turned on the hot water it leaked - she made the normal assumption that it was a problem from the previous week installation. However, Buckeye plumbing insists on charging $75 to come back out regardless of what the origin of the problem is.
(3) Even though they agreed to do the installation - which in our case they charged $350 for installing the sink/faucet we supplied- they only guarantee the complete job if you buy the materials from them. Hence they assume that anything that goes wrong is the materials and not their plumbing work unless you can prove to them otherwise.

In summary, they answer the phone promptly, they show up when they say they will, and the owner called me back to explain all of the above -after the fact. I gave a 2 star rating because they should explain everything up front, I think over $450 in the end to install a sink/faucet is too expensive, and they charge extra for basic customer service.

Parsons Plumbing did a fantastic job for us. They were very quick to respond to our needs and reasonably priced as well. I would recommend them to everyone in the Cleveland area!! I tried to give 5 stars but the site won't let me. Definitely worth a 5 star review!!

So...
Had a hot water heater issue. After a few visits we figured it all out. It took two visits due to Jamal trying to save me money as well as my older house had some very confusing pipes (hence why I called instead of YouTube university) causing the issues to be multiple things and hard to pinpoint.

The negatives a bit pricey and hard to schedule. My reasoning your paying a little extra because you get extra. The service was perfect, Jamal wasn't rude about me hovering to learn or was he aggravated by my suggestions. He was upbeat knowledgeable and patient, because I'll admit I'm very inquisitive when it's something I don't know. So price is offset by service. I can't blame scheduling on them either I called the day before Christmas so that's my fault as well. I only mentioned it because some places who don't care about there employees as much would rush some one over. So it's kind of a plus in my eyes.

Positives. Everything... if you're in the Cleveland area and don't mind a little extra for a ton more service you MUST CALL these guys first. I'm not a major 5 star guy I cap at 4 unless your exceptional, and these guys are.

I scheduled an appointment for them to come and replace a bathtub drain. Told them exactly what I needed done. They gave me a 2 hour time frame (2:00pm-4:00and I waited for the guy to show up. Since he came at the later end of the time frame (after 3:00pm), he did not have enough time to do the job. So he gave me an estimate and said I needed to call the office and schedule the time for another day. I called the office and requested the first appointment of the day. They gave me a slot of 9:00am-11:00am two days later. At 9:40 they called and said he was on his way. I waited an hour, called them back and they said he would be right there. At 11:00 I decided I had enough of this company and called them back to cancel. They apologized but said the plumber had to make a few stops before he came that they had forgotten about. Meanwhile I sat waiting. UNACCEPTABLE!!!!!! Will NEVER call this company back again.

Due to our home warranty, we were saddled with this company. They have come out to fix the same issue twice now and apparently it was never fixed accurately. I came home yesterday and the same hose they claimed to have fixed had leaked enough to drip to my first floor causing water damage. When I called to report the issue, the woman was very rude and put off that I would call in with a complaint. She asked why I didn't check the technicians work to make sure it was done correctly. Well, seeing as how I'm not a certified plumber, how am I to know the ins and outs of what he did? She then told me, clearly, you know nothing about plumbing. Instead of offering to send someone out to fix their mistake, she said what do you expect us to do? A legitimate company would apologize and send someone immediately. Instead, she continued to put the solution back on me. That $60 copay through my home warranty will now cost me thousands to repair in water damage. Steer clear of this company!

Office staff is always helpful and they get my service scheduled timely. Plumbers are all knowledgeable and professional.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!