Geisel Heating, Air Conditioning and Plumbing

I needed a 10' outdoor gas line run for a future generator, and hired Geisel HVAC to do the work.
On Day 1, two technicians came from Geisel HVAC in Elyria (one did all the work and the second tech was a go-fer) they spent 1 hour trying to break loose the couplings on the gas meter. I was told to call Columbia Gas Co., and have them replace the meter. Columbia Gas replaced the meter and locked it out until the work from Geisel was completed.
On Day 2, Geisel worked for 5 hours, completing the pipe work and a leak check; they found a leak at the furnace gas valve. The furnace was installed (by them) 2 years earlier and was still under full warranty, and repair was completed. I called Columbia Gas to have them inspect and turn on the gas. Columbia Gas noted that the Geisel job failed to 1)install to-code a pipe sleeve through the house wall for the gas line, and 2)still needed to paint  the outdoor above-ground pipeline. So, the work was red-tagged, and we were still without gas service.
On Day 3, Geisel came back to fix the code violations that required cutting out the new line they had just installed going into the house, and putting a sleeve over that new gas line plus paint the outdoor line.  They worked 3 1/2 hours.  After completing all work I was presented with a bill that listed 12 hours total of labor. After reviewing my security cameras for time (start/finish) I disputed their labor quote, pointing out the 3rd day of work was done because Geisel's techs didn't follow code, and had to re-do their work. Speaking with Zach, the tech's manager, plus his supervisor, they adamantly refused to adjust the total labor charge.
This is just a heads-up, that Geisel doesn't seem to know the plumbing codes or reconsider their error in charging for labor. I have read reviews on Geisel in the past that were negative, but Geisel would respond to the reviewer to make you think it was the customer's fault.  Well, you can decide, next time you hire them and they inflate the price to cover their mistakes.
Update: Within a week of this review Geisel HVAC operations manager reached out to me after seeing this YELP review and refunded me a dollar amount relative to six hours of the labor charge. I feel this is a satisfactory adjustment.

Geisel worked on my hot water tank.They said it needed a gas valve, they could get in a few days for about $300. Plus install fee. I said go for it.
The next day they called, said the valve wouldn't be available for 4 weeks & the price went up to $600. But the good news, for $1500 they can get me a new tank installed In about 2 days.
I order the valve,  got the valve, & called them to get it installed  They never called back
I got it fixed, the valve was good, just needed to adjust the Ignitor.
WILL NEVER USE  NOT RECOMMENDED!

I signed up for Geisel's service contract for my home approximately three years ago. They come out to my house and perform a thorough inspection of my central air in the spring and my furnace in the fall. Every time they come, the workers are courteous, they put paper shoe covers on and they explain everything that they do.  Their rates seem to be very reasonable and they are very prompt. Last Sunday, my air conditioning went out, I called on Monday and they were able to come out Tuesday morning. Within one hour, they had the problem fixed. I highly recommend them.

These guys are the absolute worst plumbing service! Maybe because I have Home Serve as a protection plan on my water line so I wouldn't be paying the bill, but my experience with this company was absolutely unacceptable! I had an appointment on a Friday morning for my shutoff valve (the main coming into my house) to be replaced. When scheduling the appointment I was told someone over the age of 18 needed to be present. I had arranged for my sister to be there, however she was running late so when the repair person came my niece who is not quite 18 was the only person home (that's my fault I couldn't be there and my plan to have my sister be there didn't go as planned) The technician came in my house, acted like he didn't know what he was there for ( I know that the problem I was having was noted by the secretary so they would know what to do since I wasn't going to be there) He shut my water valve off, then asked my niece how old she was and when she told him she wasn't 18 he said I have to leave I'm not allowed to be alone in the house with you. Left my main water valve turned off and left my house, so I had NO RUNNING WATER in my home. I received a call from dispatch and was informed the technician was unable to complete the work and was asked to reschedule, I explained what happened with my sister and let them know she was at my house so whenever someone could go back an adult was home. I was given an appointment time of 12pm-4pm that day, at 4pm no one had showed up, I called and was told we didn't have you on our schedule.  I called Home serve and was given a further run around. Saturday I called and eventually someone called me back asked me what had happened the day before, said he needed to talk to the manager because he didn't know what to do they didn't have any appointments available ( this is the company that offers emergency appointments and I haven't had running water for over 24hrs) several phone calls later a manager calls me and sets an appointment for 8am-12pm on Sunday. At 1145am I called him to say I haven't heard from anyone he says someone named Roger was coming, but that he would call and see how long he would be and call me back, NEVER CALLED BACK and NOBODY SHOWED UP. I paid for an emergency call with another company to get my water valve turned back on after over 48hrs with no running water. I will never do business with this company again and I wouldn't recommend anyone else use them either!

Hired Geisel to install some fixtures and fix some mistakes another company made. Geisel got the job done, showed up when they said they would, and were respectful, friendly and knowledgeable. If you want it done right the first time - call Geisel.

My husband and I are so impressed! Would give them a 10/5 stars if we could. We just had ductless AC units installed. Everyone was extremely  professional, and very hard working. I would use them again for any heating, cooling, or plumbing issues. Highly recommend!

Hired them to caulk the shower in our bathroom. After about 3 months half the caulk in the shower didn't hold and needed to be fixed again. They said it would be the same price as what I paid originally as they only have a 30 day warranty. What happened to doing the job right the first time....

Prompt, friendly, professional service including the booties over the shoes. Frank took the time to properly install and explain the features.

Wow!!  Michael from Geisel Heating, Air Conditioning and Plumbing worked so fast installing a faucet on the funky setup of my sanitary tub.  I left work early and he was waiting for me in my driveway when I got home,  What service!!  Geisel respects their customers.  I would definitely hire them again.

Joel Sinegar is the reason I use Geisel. Joel is always responsive, professional and results driven. Joel and his team have helped with 2 AC units, hot water tank and a new furnace for 2 of my homes. Great work Joel