Description
Drain Cleaning & Repair - If it drains, our service technicians will work on it. This includes toilets, kitchen and bathroom sinks, garbage disposals, bathtubs and showers, laundry drains, dishwashers, floor drains, roof and storm drains, downspouts, basement and garage drains. Sewer & Septic - At Charlie's Drain Service, we have the equipment and experience to tackle your tough sewer and septic lines. Sump Pumps - Charlie's Drain Service makes sure you have a sump pump that is properly installed, efficient and consistently maintained. High-Velocity Water Jet - Our service technicians are skilled at using the high-velocity water jet to clean dirt, debris and blockages from drain and sewer lines. Camera Inspections - Charlie's Drain Service offers camera inspections to inspect, locate and diagnose pipe and drain conditions for successful repair, maintenance or installation.
HISTORY
Established in 1977.
Located in Kent, Ohio, Charlie's Drain Service was founded in 1977 by the late Charles Free and his wife, Velma. Purchased in 2001 by the current owners, Bob and Beth Andrews, Charlie's has retained its commitment to quality service and customer care 24 hours a day, 7 days a week.
ABOUT BUSINESS OWNER
Bob Andrews has been in the drain cleaning business for over 35 years. He and his wife, Beth, have owned Charlie's Drain Service since 2001. A native of Kent, Ohio, Bob's vast experience makes him instrumental to the great care and service one can expect from Charlie's Drain Service. Describing Charlie's Drain Service as great people and great service, Bob looks forward to many more years serving the people of Northeast Ohio. In his spare time, look for him in the bowling alley throwing strikes, on the golf course working on his short game and spending lots of time with his family.
SERVICES
Drain Cleaning, Toilet Repair, Drain Installation, Garbage Disposal Repair, Sink Repair, Emergency Services, Bathtub & Shower Repair, Faucet Repair, Sewer Services, ,
Reviews
I've used Charlie's Drain Service several times. They are friendly, professional, and prompt. I've scheduled appointments and made emergency calls, and no matter what they answer or return my call within minutes and my longest wait after an emergency call was just under 2 hours. The big name companies often charge extra for same day service; I know because I called once--they also wanted $1-200 more for the same basic service and tried to sell me extras that I didn't need for almost $800!
Charlie's came out, showed me the issues that caused my backup and gave me a plan for how to avoid future issues and further damage. They have been to our house several times (we have trees and roots in our drainage pipes that require routine cleanings) and have never let us down. Not only do I plan to use them in the future, but I recommend them to friends and family!
Great service. Reliable, affordable, and met my needs for a banking up drain. No BS or upselling.
I can't say enough good things about Charlie's Drain Service.
I had a backed up downspout. I made a call, and was so impressed with how nice the gentleman that answered the phone was. I haaaaate when service professionals act annoyed with you, or act like they are doing you a favor. It was quite the opposite here. The customer service was top notch.
It's rained cats and dogs the last week, so you know they are swamped. They were able to come the very next day. They fixed the problem quickly, gave me a 90 day guarantee, and it was half the price I was expecting to pay. It wasn't even that much more than it would have been to rent a 100 ft snake from Home Depot and do it myself.
I highly recommend them.
Did a great job for a clogged toilet. Passed along info regards our particular type of unit to avoid future service calls. Charged less than originally quoted.
Let me first start off by saying any reviews stating he did a great job and was out in done in less than an hour, you were ripped off. First off he is probably trying to unclog your mainline from a floor drain instead of doing the job properly. This type of company give a horrible warranty and doesn't clean the drain properly. They charge a little less but they know the drsin might stay open for 6 months, then you are calling them back. Just so everyone knows to properly clean a main line the drsin must be cleaned from a clean out, which is installed either at the front wall, kitchen sink drain ( close to the basement floor), near the base of the stack in the basement. If you don't have any of these then the only other option is to pull the commode and clean the drain from the closet bend, get on the roof and clean the drain from the vent, or if you have a septic tank sometimes they can open the lid and clean the drain back towards the house from the tank closets to the house. If you have be screwed by this company and anyone that used them have you need to file complaints with wnir. They are sponsors. Ask for their sales rep and let them know what type of work this company does. Bob, the owner is completely clueless and had no idea on how to do his his. Look at the pics he has on his website. He has a very dirty drain machine sitting in a counter top and trying to run the cable through a basket strainer. Bob you are s complete moron, try taking the trap apart and cleaning the drsin properly. He is at his best posing for the camera and completely clueless. Noe imagine him at your house. Total moron. Great job Bob you made me laugh. Moron
Natalie H.
07/12/2021 12:00:00 SA
Charlie's drain service is the best! They are reliable, affordable, and trustworthy. I have used them twice in the last year and highly recommend them.
Charlie's Drain is a hands down FIVE STAR company. I had a tub drain completely blocked and a slow moving sink drain. Called on a Sunday, thinking I would just leave a message for a Monday call back, but their weekend answering service quickly passed on the message and I had a call back from Jim within 20 minutes confirming the information had been received and they would call the next morning to confirm their arrival time.
Monday morning Jim was onsite within an hour or so from the time the office called me. He was so efficient, knowledgeable and friendly. He had fixed both issues within about 30 minutes.
Fast forward to Wednesday, I realized that our 1st floor tub drain was now moving slow as a result of Monday's work. Again, Jim was back at the house within a couple of hours of my phone call. He again very efficiently fixed the issue, did so with a smile and there was no additional charge for the second visit.
Adding Charlie's Drain to my speed dial!
Brett A.
02/06/2019 12:00:00 SA
LIFESAVERS! Charlie's drain service checks so many great boxes!
- Timely! We had an after hours emergency situation with a basement flooded with sewage. We called Allen's Drain Service first based on a recommendation. They said they would call back within an hour. Over an hour later, no call. Called them back and again they said it would be soon. We gave up and looked up Charlie's. They called back within 20 minutes, told us exactly what we needed to do until they could get their, and were there ASAP!
- Professional! Very nice people and super easy to work with.
- PRICED RIGHT! They did an excellent job on the drains, and the cost was HALF of what I thought it would be. Worth every penny for the service you get.
I will not use anyone else except Charlie's for any plumbing issues! Highly recommended!
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