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Plumbing Excellence

Plumbing Excellence

Plumbing Service
1501 S Cleveland Massillon Rd, Copley, OH 44321

Description


It's in the details. Plumbing Excellence LLC is family-owned and operated by Anthony and Vicki Joyce. With over 10,000 hours of field experience and having passed Ohio's rigorous 6-hour industry exam, Anthony achieved state-recognition as Master Plumber.

HISTORY


Established in 2015.
Plumbing Excellence LLC is family-owned and operated by Anthony and Vicki Joyce. What is our secret sauce? A Jack of ONE trade Attention to Detail Fully stocked warehouse on wheels Neat and Tidy Punctual Upfront pricing

ABOUT BUSINESS OWNER


Plumbing Excellence LLC is family-owned and operated by Anthony and Vicki Joyce. With over 10,000 hours of field experience and having passed Ohio’s rigorous 6-hour industry exam, Anthony achieved state-recognition as Master Plumber”. Over nearly 10 years in the industry, he has trained countless technicians and has a knack for demystifying plumbing into layman’s terms for homeowners to understand. In addition to his unparalleled organizational skills, Anthony has a meticulous attention to detail, which is a must-have in the plumbing field. Outside of work he enjoys playing the piano, spending time with family, and reading. Our vision is to be unhurried in everything, with the eyes to see and ears to hear you.

We ardently strive to give each client our full attention, whether the job is big or small; and we only use methods and materials that we're proud to put our name on.

SERVICES


Reviews


Joe U.
Joe U.
11/06/2015 12:00:00 SA
Called on a Monday, they were able to make an appointment on Wednesday at a time convenient for me. They called before the appointment and confirmed before arriving. Very knowledgeable, had part that needed repaired on hand. Was able to make repair quickly. A good overall experience and will use again in the future.

Kerry M.
Kerry M.
09/08/2019 12:00:00 SA
Our water heater was leaking all over the floor. I called 2 plumbers and they couldn't come for about 4 days. Luckily we found Plumbing Excellence. Anthony responded right away. Squeezed us in even though he had a busy schedule.  They installed a brand new water heater within a few hours.  I am so amazed at the great customer service. Don't even bother looking elsewhere.

Angela M.
Angela M.
12/31/2020
My toilet in my upstairs bathroom started to leak Wednesday night. I called the next morning hoping to get someone to come out. I spoke with Anne and she wasn't sure when Ron would get over to me because he was at a job but she put me next in the schedule. Anne called me much earlier than I expected and told me Ron was on his way. Ron fixed my issue and was very nice as he explained everything to me. I will definitely be calling them again and recommending to others.

Dori P.
Dori P.
08/09/2016 12:00:00 SA
Anthony took the time to research my issue and called me back with the information that I would need to get the work done for free through the manufacturer. I was desperate to get my refrigerator back up and running so I would have paid for the service. He not only saved me the cost of his service call, but also gave me the correct guidance to have it fixed for free by the manufacturer. I received honest, top notch customer service and won't go anywhere else for service. Thank you Anthony!

Leah K.
Leah K.
6/30/2016
Great customer service! On time both times they came, and called when they were on their way. Dealt with my home owners insurance directly and made sure we got everything we needed. I will absolutely call them for future repairs!!!

Virginia W.
Virginia W.
12/21/2019
I've used Plumbing Excellence for emergent issues at a rental property. They've done excellent work for reasonable price. When I've used big name plumbers in past I was over charged for hardly any work. Anthony & Ron are professional and honest. They've provided excellent service and resolved all issues (a leaky toilet, clogged sink and gas leak) with excellence. I will use them exclusively for all future needs.

Holly S.
Holly S.
03/05/2019 12:00:00 SA
They guys came out during the scheduled time frame and were able to fix my broken pipe very quickly and inexpensively.  They also helped my mother to turn off the main water line and told he how to empty the pipes so we would have the issue again during the winter.  I would highly recommend Plumbing excellence!

Greg M.
Greg M.
8/25/2018
We had moved to the area from not only a week earlier and had no idea of who to call when we had a plumbing issue. I decide to use yelp and in reading the reviews we selected to call Plumbing Excellence. Anthony was friendly and immediately provided a sense of confidence that he'd be here and our issue resolved. He managed our expectations with regards to his timing and upon arrival assessed the situation and made the repairs. He provided insights into our new home and some of the unique systems we were not used to as well as referrals to those who specialize in those systems. Being a hospitality professional for over 25 years, I'd rate his service as beyond expectations and excellent!

William F.
William F.
01/05/2018 12:00:00 SA
Plumbing Excellence does plumbing like Apple makes software--they care about every detail of what they do; customer satisfaction and high value craftsmanship are top priority.

I called Plumbing Excellence in a pinch when our water heater started leaking. Anthony responded quickly and worked into the evening to get a new one installed, and we had hot water again that night! We were so satisfied with his work and his service that we hired him to fix a gas leak in our fireplace, too. He did, and now we have a working fireplace again, too! Thanks Anthony!

Anthony was meticulous but not slow in getting the job done right, kept communication open and honest, and waited patiently at my house while I finished pricing other options. He explained that a hardware store water heater is of cheaper quality than the professional model he would install. He also correctly guessed that a competitive quote had come in lower because they did not factor in permitting the work, which he felt was important, and I agreed.

He did look for multiple ways to save us some money, including combining visits, not charging for the initial investigation of our gas leak, discounting a subsequent job; he even researched the design lifetime of my new water heater and recommended against getting an extended warrantee in my case since the heater was built to last at least that long if not longer.

Anthony and team were friendly, passionate, and a delight to have at our house. I would hire Plumbing Excellence again or call them for advice any time!

Ingrid G.
Ingrid G.
10/22/2021
Really appreciated the prompt response to a pipe that had burst in our bathroom wall. There were a couple issues found. We received a quote that was fair and were not charged more. The issue was taken care of accurately and quickly. Very professional.  Will def contact again for upcoming remodeling project we plan to have done that includes plumbing or should there be emergencies.

Shawn P.
Shawn P.
6/21/2022
Made an emergency call today after waiting for another company to come out who didn't show. They were out within 45 minutes and did a great job. Cleared my drain problem and explained why and how to prevent future problems. Anthony the owner called me back within minutes from leaving a message after hours. John and his apprentice were kind, prompt and effective. Can't recommend them enough!!  Thank you.

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Hours



Mon Closed Closed, special hours
Normally 8:00 AM - 4:30 PM

Tue 8:00 AM - 4:30 PM

Wed 8:00 AM - 4:30 PM

Thu 8:00 AM - 4:30 PM

Fri 8:00 AM - 4:30 PM

Sat Closed

Sun Closed

Location


Plumbers Incorporated location

Manager


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