Best Bathtub in Cleveland OH

I can't say enough good things about Charlie's Drain Service.

I had a backed up downspout. I made a call, and was so impressed with how nice the gentleman that answered the phone was. I haaaaate when service professionals act annoyed with you, or act like they are doing you a favor. It was quite the opposite here. The customer service was top notch.

It's rained cats and dogs the last week, so you know they are swamped. They were able to come the very next day. They fixed the problem quickly, gave me a 90 day guarantee, and it was half the price I was expecting to pay. It wasn't even that much more than it would have been to rent a 100 ft snake from Home Depot and do it myself.

I highly recommend them.

Needed an urgent gas line repair after finding a gas leak and getting our gas shut off by Dominion on a Thursday night. Bob answered his phone at 7:30pm and they worked us into their scheduled and were done with repairs by Friday afternoon. Bob is very quick to respond to phone calls and texts and Matt did a great job with our repair and was very helpful in trying to get everything settled with our home warranty company. Would highly recommend them!

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Called on a Monday, they were able to make an appointment on Wednesday at a time convenient for me. They called before the appointment and confirmed before arriving. Very knowledgeable, had part that needed repaired on hand. Was able to make repair quickly. A good overall experience and will use again in the future.

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Joel Sinegar is the reason I use Geisel. Joel is always responsive, professional and results driven. Joel and his team have helped with 2 AC units, hot water tank and a new furnace for 2 of my homes. Great work Joel

Josh got here faster than I can have a pizza delivered. Excellent service, very friendly, good price. Highly recommended. Yes, I will call him again if needed.

I had a leaking shower with holiday guests arriving in two days. Patrick was able to meet my need in time for guests! Professional! Great guy! Great service! Cleaned up! Reasonable price!!! Highly recommend! He's now my go-to guy for plumbing and gas needs.

They came out and quoted a hot water tank replacement. The pricing was decent but the technician was not wearing a mask when he came to my door so I had to request him to put one on. Please take Covid-19 Seriously as I am an elder.

Responsiveness was good, but the cost estimates I received on site were far over and above what I was quoted by two other local companies (for the exact same work), and ultimately what I ended up paying.  I question the estimations, which may have been rushed, but were seemingly inflated.

Tom S from Killeen came out and fixed our problem the same day.  He gave me the pricing upfront and stuck to it.  Super happy with our experience with Killeen and we will call them again for any plumbing issues.

We were made to use these plumbers from our home insurance to fix 3 low pressure faucets. 2 technicians came. One technician fixed the 2 faucets with no issue. However the other technician Kevin in trying to asses the low pressure issue with the kitchen faucet proceeded to snap and break off the pull-out spray handle using Channellock type pliers. If that was not enough he then allowed the spray hose to fall back into the main unit spout where it became stuck. He then spent 30 minutes using needle nose pliers and a flathead screwdriver in a futile attempt to retrieve the broken off connector and spray hose, scratching up the main unit in the process. Eventually he gave up, declared that he broke it, and that the company will cover the cost for the same or comparable brand model. The model is discontinued from the manufacturer. We contacted the owner/manager TOM who never apologized, WAS VERY RUDE TO MY WIFE, NEVER RESPONDED TO MY PHONE CALLS OR EMAILS and sent in a fraudulent report to our insurance that this is normal wear and tear. KEVIN BROKE IT BEFORE KNOWING WHAT THE ORIGINAL PROBLEM WAS. Our insurance will cover a basic and cheapest replacement unit. TOM and Axis Plumbing refused to cover the difference for the comparable model despite us reaching out to him through phone and emails. Tom is knowingly lying to the insurance protect his own interest which is FRAUD. We spent $75 for the service call for them to break our faucet and now we have to buy a new one for their mistake. TOTAL COST OF THEIR MISTAKE APPROXIMATELY $1000.

Do NOT ever use these plumbers. Late to appointment, extremely arrogant, broke our property, now refusing to fix it or make it right.

Attached are photos of KEVIN breaking our faucet, the broken spray handle with damage to the main unit, and the last photo showing a non-broken, working spray handle from our matching other unit for comparison.

I just replaced the washer and dryer in my Mom's house; when we ran the first load, water backed up on the floor. Called (based on a recommendation) to ask for help.

We might be able to get someone out by Friday.

It's Wednesday, so this is a problem. Can you recommend someone good who might be able to come out quicker?

I couldn't tell you how busy anyone else might be.

Could you give me a name?

I'm down a plumber, I have to go, I'm sorry I can't help you.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!