Best Leak Detection in Cincinnati OH

We have used True Plumbing several times over this past year with excellent service. Jeremy is very reliable and has provided excellent service at reasonable prices.

Our shower pipe burst one night and we knew we needed someone to come fix it quick. These guys made an appointment with us at a time that was prompt and they were able to get it fixed for us and replaced in no time. They not only replaced the pipe but diagnosed what the issue was (clogged drain) and snaked out all the blockage. Also REASONABLY PRICED. We want good work and love a great deal. They had to make a trip to the store for a part or something but the timing that it took to fix the problem was great. We love these guys and will definitely use them anytime we have plumbing troubles in the future (hopefully not too soon).

Jason repaired our main sewer line.  He did what most others either wouldn't or couldn't.  It was not an easy job,  in fact we had put it off because other contractors were sky high in estimates and some didn't want the complication.  I am so glad we remembered the great job Jason did in our previous home. We found him again and without hesitation he took the job.  It did turn into a two day ordeal and he never raised his price and was  more reliable than any  company we have ever dealt with.  We live in historic homes so we have used many  contractors for multiple issues. Also- restored our yard to a condition I never thought possible after seeing the magnitude of the dig.   Jason and his employees  are simply THE BEST.

Be careful of the charges! $400 for a job that was less than 2hours! Had a simple job. Replace the faucet in my powder room with the one I bought. When making the appointment the receptionist never asked if it was a single or remote handles. Apparently those cost more. $403.00 to install. The tech was a wonderful guy. My job had no issues . Easy removal and replace. He said that they base the price on jobs that are complicated. I would not call again without asking the base price.

Had a 40 gallon gas water heater installed the other day at their LOW FLAT RATE PRICING.
Quote was $1200.00.  Gave me 50.00 dollars off for not having to haul it off. If that sounds
LOW to you please get at least two other quotes. Oh by the way they did drop another $50.00
off the bill just to make me feel like I got a good deal. It didn't work.I couldn't change the stars. Two at best.

First, this review does not apply to the five start service technician came to my house to fix the initial installation issues; they are for the companies' office manager and the installation lead.  I'll save you the read and cut to the chase.  If everything goes well, you are good to go.  If something goes wrong, is done wrong, or you are unhappy with something, they will kick you to the curb and say they don't want to do business with you any longer.  As crazy as it sounds, that is what happened to me.  I only wanted what I paid for, nothing more. I am very unhappy with the way the office treated me.  I highly recommend finding a place that will stand behind and correct their mistakes without blaming the customer.

The reply below does not address that I have still paid for something that was never completed, simply hooking my humidifier up to the Nest thermostat.  While I appreciate the professionalism in the reply, you can read into it and see how because it took a few times to get right, or rather put it back almost the way it was, they decided to give up and put the blame on me.

Did a quick job of removing my garbage disposal but wanted to charge $622 to put in a new one. Garbage disposal is around ~$150, average one hour of service should be ~$150. Company is charging way to much.

Over priced by $300 to evaluate the plumbing issue. Tried to come up with other issues on their evaluation. Declined all options they were trying to sell me on. Hours later, they sent a cleanup crew for an extra expense without notice. EXTREMELY a overpriced and unprofessional. Price gauging!

We CME install a sewer liner, and they were exceptional. Very highly recommend CME if you never want to worry about your sewer line ever again. The entire crew was incredibly efficient, and it was a pleasure working with Craig and Jake. They made the experience completely stress-and-hassle-free. Craig even offered to do some light internal plumbing free of charge for us! The CME crews are all seasoned liner installers who have specialized in this and honed the craft. It definitely shows.

I had a frozen pipe on New Years Day... I had major problems finding anyone who could help in a timely manner.  Contacted Plumb Tite, spoke to Keith, who was very helpful and calming.  He set up an appointment within a couple hours to have a plumber at my house.  Fortunately, my water started working after in began to get warmer outside.  I called Keith and canceled my appointment.  Chad, the plumber who was scheduled to my house, contacted me and gave me suggestions on how to prevent this from happening again.  This company is fantastic!  They went above and beyond to help me, even without getting a dime from me.

Wingate came to my home after I provided some details on an issue I was having and apparently they didn't see a problem with my system after doing absolutely nothing to find it and proceeded to charge a $89 service fee (PLEASE NOTE THAT I WAS NOT INFORMED OF THIS FEE) Reached out to another vendor (NOT WINGATE) a few weeks later and THEY found the issue immediately (rusted seal). Will not recommend.

We had a clogged kitchen sink drain over weekend. Not having need of a plumber in the recent past, I checked reviews. R.R. had a good rating and generally good reviews.

Called Monday morning and a tech was there within a couple of hours. (The service from the phone rep was fine.)

The tech was pretty professional. He asked about best way to bring his auger in and cleaned up when he was done.

But as other people have discussed, the pricing is high. The tech quoted the work before even starting. It ended up costing $450 for a little less than 2hrs (arrival to departure). The tech only needed to run the auger. I had the p trap off already).

Doing some checking after the fact, typical case cost for the area is approx $250 - 300.

So just be cautious.

I have an apartment building and needed a job done at 10:00 P.M. He was there in less than an hour. He worked until 1:30 A.M when he completed the job. He was quick, professional, and friendly. I then called him again two days later. He was here in a half an hour. I highly recommend you call Kevin!

This company is the worst.  We purchased a phase 1 hot water heater, per the website we purchased it from.  The plumber came out and had to have an eletrican put in new board.   No problem.  The plumber installed the hot water heater and found it wasn't working because it was actually a phase 3 water heater.  I would think the plumber would have known that before installing.  We purchased a new hot water heater - phase 1 from Home Depot.  We are trying to get Ben Frank to install the new one at a discount or free since we feel he should have seen that right away.  We have called many times and they say someone will get back with you but nobody does.  Horrible customer service.
Also, I called yesterday at 10:30 and they just now called me back, 1:30.
Today new plumber came out from Thomas Plumbing to put in new hot water heater and we found out that BFP messed up the wiring so again no hot water heater.  Called BFP and cannot get anyone out until Monday.  Plus this is for an apartment bldg so they have been without for a while now.

We talked via phone, schedule an appointment, text information to him with time agreed upon, never heard from him again.

This company has never arrived for the appointment on time. And when I say this I mean they are never within 2 hours of when they say they will be there. I always schedule the first apt of day and that means for Apollo 9:00 am but they always show up between 10:30-11:00 am. This has happened the last 5 apts and every time they say it was traffic blah blah blah. Use another company!!!!

My AC went out on 7/14/21. This company came out, the technician said I needed a new capacitor and I was low on Freon, but didn't need the Freon As he didn't see any leaks. The technician asked me if I wanted him to fill It up and I agreed as it only needed one lb. I paid $422.00 In total and signed up for their monthly plan for $15.00 per month, keep in mind this plan is supposed to give you a slew of special perks. Two weeks later on 7/28/2021 my AC went out again and not just out, but was freezing up just like before. I called the company immediately and requested that a technician come out. I was told that nobody would be available until the next day and the time would be unknown. Keep in mind that this $15.00 monthly plan provides you with priority customer service and 24 hour emergency service calls. Clearly the two perks indicated were not offered or considered by the rude phone rep when I called. This rep started out by telling me that they do not service modular homes and he was sorry that I couldn't be helped. I explained that he needed to check again because they came out the first time with no problem or issue based on my modular home. He put me on hold and came back to the phone ready to schedule my appointment without any acknowledgment of his incorrect statement. I even asked, did you get it straightened out, and I crazy? Did I call the wrong place? He didn't acknowledge his mistake or my question and continued to schedule me. I waited, the tech came out the next day around noon.  I was given the news that my AC lines had a leak and needed to be replaced. I immediately asked why the first service was done and was told that there was a mis diagnose and sometimes that does happen. This tech even took me outside and showed me the leak at the top of the AC lines. He then said that the first technician needed to move the mulch that was on top of the lines to test them and he must not have done that during the first visit. I immediately asked about the return of the money I spent on the first visit as #14 on the list of perks you get for the $15.00 monthly plan is a 100% money back guarantee and #6 is a 6 month no breakdown guarantee. this was not mentioned or even acknowledged.  The technician called his service manager who was busy and I was told that I would get a call back by the end of the day. Friday evening rolled around and no call. I waited over the weekend in the heat and humidity and had to call myself that Monday morning on 8/2/2021.  I was able to speak to the service manager who was not real excited to speak to me, I could clearly tell. He told me that he would process the refund but they would need to come and get the capacitor out of my AC unit. I replied with that is fine but you need to return the one that you incorrectly replaced. He said he would call the first technician to see if he still had the part and get back to me. He actually called back and told me that the technician did not have the part, they would leave the capacitor that was replaced and process the refund. It would take 7-10 business days to show up as a credit on my card. Today is day 8 and no return. I worked for a large credit card company for years and returns do not take 7-10 days but I thought I would play along. I thanked him for speaking with me and we hung up. The thing about this is that I understand that mistakes happen. But there was no other option to repair the leak which was at the top of the line, it was a couple thousand dollar repair or nothing by the second technician. I have called back twice and requested that I get a copy of the return invoice and am told that I'll get a call back and nothing.. crickets. The return has clearly not been processed or I would have received a return invoice. I do not recommend this company at all. They have not been professional, they did not back any guarantee, or the fact that this $15.00 monthly plan even exists. I'm a single mother that works hard for every penny that I have, and I'm happy to pay for AC, and repairs but I'm not okay with feeling taken advantage of. I'll have to settle this with my credit card company and am left just really disappointed.