Halpin Plumbing

Great people.

The receptionist was friendly, attentive and helpful.

The service technician was on time, knowledgeable and took his time to dumb it down and explain what was wrong and what my options were to fix my water heater.

The quote was reasonable and they have a good reputation.

I had a sewage back up that started coming into my upstairs bathroom shower. It was mortifying.  I called several places and they all told me they would come in 2-3 DAYS.  I called Halpin plumbing and the owner happened to take the call.  When I told him the situation, he immediately told me that this won't wait and he would send someone out within two hours.  They showed up, within a  hour, took care of the mess, told us NOT to throw baby wipes into the toilet, even if they said they are flushable!!  Sure enough, there was a huge backup which he handled quickly with great efficiency.  This happened last year but I am still impressed with the great customer service!

Bait and switch. They came out to do an estimate, never give ,e a price and then socked me  an expensive bill when they did very very little work. Would not provide a statement of services or any type of itemization (because they did almost nothing). Scam.

This company also operates JPH Property Investments.

Research both companies before doing any business with these people!

I would like to highly recommend Halpin Plumbing for an outstanding job that they did over the weekend on our condo in Hyde Park. Geoff Halpin the Plumber was extremely helpful and gave me an update frequently so I was aware of what was happening.
He even brought space heaters to keep the condo warm while we waited for our heat to get turned on by Duke.
Though my bill was really steep but the problem was resolved.

When you call them for a smaller job they come out and give you a price 3x higher than any other plumber will charge. Then they charge you 55$ for coming out and grossly over quoting you.

Be careful of the charges! $400 for a job that was less than 2hours! Had a simple job. Replace the faucet in my powder room with the one I bought. When making the appointment the receptionist never asked if it was a single or remote handles. Apparently those cost more. $403.00 to install. The tech was a wonderful guy. My job had no issues . Easy removal and replace. He said that they base the price on jobs that are complicated. I would not call again without asking the base price.

Had a fantastic experience with Halpin's Plumbing today. We called yesterday due to an unpleasant odor from a drain in our basement. They were able to schedule with us for the very next day. Their plumber Darrell called to let me know when they were on the way and arrived right on time.

Darrell asked me what issues we were having, looked around and then said we should start with the FREE sewer scope (we had a valupak coupon) and go from there.

They worked inside and outside (in the pouring rain!!) to get as good of an assessment as our pipes would accommodate the camera to go.

Thankfully nothing urgent to fix, but Darrell gave several recommendations and options that could help fix the odor problem we are having and advised starting with the most economical. He also advised on potential causes to the water influx in our basement and some of the options for fixing that issue as well. As well as looked at a few plumbing things I may want to do in the future and let me know if they were possible and a rough guesstimated cost.

At the end...I wasn't charged a dime. They said the coupon for the free scope covered their visit!

Their excellent customer service, professionalism, and sound advise earned my future business as well as my referral to anyone needing a good plumber! Thank you, Halpin's!!

I used Halpin plumbing to redo the water line from the street to my house. Darrel came out and gave me an estimate and explained exactly what he would do. His estimate was much more reasonable than others I received. The work was scheduled for yesterday and he said he would be there at 8:30. He showed up right on time (actually a minute early) and got right to work. He worked hard all day and was complete quicker than he estimated. He did a really good job and was great to work with. Looking back, since he finished by 3pm I should have had him give me estimates on other plumbing stuff around the house, as I would totally use Halpin plumbing again.

We used Halpin a few years ago to repair a broken sewer line, and that was a great experience.

This time we called to get a small sink replaced in our half bath.  The person that showed up was late, and the estimate we received, according to the person that came, wasn't really an estimate, because he didn't really know what it would take to get the job done.  We paid for an estimate, we received fluff.

I called the office the next day, got a call the following day, and the conversation was mostly defensive and evasive.  We got back the money paid for the estimate, but we'll take our business elsewhere for this and future jobs.

I have been using Halpin Plumbing for years and they are excellent - they always respond promptly to calls and their service people are prompt and courteous. They take the time to explain the problem and solution. Yesterday we had a problem with our water heater which was installed by our builder and was under warranty - Halpin went to the trouble of putting us in touch with a Company that deals with warranties and within a few hours they were here and the problem was taken care of.  I would not hesitate recommending Halpin Plumbing.  They are local, family owned and great.

June 23, 2017

Dear Mr. Halpin,

I'm writing to thank you for what has been one of the most amazing customer service experiences I have been treated to in a very long time. I hired Halpin Plumming and have  for many years. But I know you are not the cheapest on the block.  With all the online search type things out there it is very easy to find services that are less expensive but you find out why when something doesn't grow just exactly right.

A couple of weeks ago one of your Plummer's came out to do some work for me and part of that work was to reinstall a sink.  It was a pedestal type and the house was from 1912 so it required some difficult updates.  Putting the sink back together a piece of tile was damaged that required me to patch it in a very obvious way giving it a very cheap look or pull the sink and cut out the damaged tile taking with the chance of further damage, which I feared would be the case.  Know that when the plummer was done I paid him and did not address the issue till the next business day with Sara.  Now Sara answers the phone along with one other young lady that I know of and I thought that was the extent of their duties.  Oh no, you have empowered this young lady and I'll assume the other with whatever it takes to immediately address issues.  When I called about the damages she did not just pass me along.  She did not try to say it happens or it was a tough install or make some other excuse to avoid repairing or taking responsibility for the damage. Rather she was apologetic and said please send pictures which I did.  Within a day or two she called to tell me that it will be made right and that you have a great relationship with a tile guy that can fix the issue.  She also told me it might take a couple of weeks and he said the cost to repair would be $300 and that if I prefer you would send me a check.

Fearing I could cause more damage on my own I chose to wait.  A couple days later, I get a call that a plummer would be out that week then the tile guy and wow were they.  How this tile guy managed to cut a square from the center of a tile was one thing but the repair and replace so to speak, was better than I could have hoped for.  So let me say cheap is many times just that.  Thank you Robert, thank you Sara, thank you Joe Halpin!!!  There is a reason you have had a place in my contact list for years and will be there for years to come. And I never thought that you guys could be a great resource as well like in this case and amazing tile guy.  Again thanks to all of you. You are first on my list.

Sincerest Regards,

Harold A Poore

I just had the VERY BEST POSSIBLE experience with HALPIN plumbing, and their excellent man, Joey Fay!  Joey's knowledge, experience, thoroughness, and, yes, even NEATNESS, all combined for a GREAT customer experience!

I give HALPIN my highest recommendation!  And if you want the BEST, just ask for Joey!

Recommended by my realtor. Came earlier than expected and called to make sure it was ok with me. Diagnosed the problem quickly and fixed it. Didn't make a mess. Darrel and Pedro very pleasant and professional. And my bathroom works!!! I'm very happy.

Where do I start? From the beginning it was a disaster. Receptionist is rude, service techs knowledge was entry level on a good day. Then the quote on something that didn't need done. Literally could have bought a car with that quote ($3500) and I personally fixed it for under $500 in 10 minutes. Smh