Quality Comfort Home Services

Made a repair appointment on a Sunday and Ryan, the technician, showed up really fast. I was impressed. He was able to figure out the problem in a relatively short time after running some diagnostics. He explained the problem along with its solution and fixed my furnace on the spot. I'm already a return customer and will keep using and recommending Quality Comfort!

After several HVAC companies, we finally found a keeper. Not just fair and honest, but they take the time to so thoroughly check absolutely everything. (example: code came up as faulty gas switch. Over $600 just for the part. Josh took over an hour and 1/2 to run diagnostics and check every little part and wire to see if there was an alternative to buying a whole new switch. Turned out there was, and it was over $500 less. Any one else could've just run the code and been done with it.)  And, I appreciate how he walked me through and explained what each part is, what the function is, how one relays to the other, etc.  This is the 2nd time I've called them out, 1st was for AC last year, and same thing - honest and reliable service.  They are so respectful of the fact that money is tight for some people - you want to know where it's going, and you want to save as much as you can. I would never call anyone else.

I am so happy with these guys!! not only was the price very fair, but Dana who handles the office is so kind and knowledgeable. They really did a great job cleaning and servicing my furnace. I got a report afterwards and suggestions on what I might want to do to really get the system up to par. No pressure trying to sell me the farm. Im so glad I went with them. you can trust that they'll do good honest work.

I am more than happy to pay someone for their expertise and that's exactly what I received from technician Ryan - we discussed my options for my sink disposal and leaky faucet and he even offered me some helpful tips, as well as what to expect and a reasonable estimate (should I get in over my head trying to do it myself.)
As someone in the at-risk category during a health crisis, it was important to me that PPE was used and it was nice to see that up front from Quality Comfort! They have a contactless payment method which was very easy to use. Manager Elizabeth was prompt in setting up the appointment via Yelp as well!

Ryan and his team were amazing! They just wrapped up installing two mini split AC units in our upstairs bedrooms as well as a new furnace. They discovered some shoddy installation from the previous home owner, but put in an extra two hours today to meet the original two-day timeline! They really go the extra mile. For example, our walls are plaster and very tricky to cut cleanly. Ryan patched the couple imperfections, sanded them, repeated a couple times, and now it is perfect. They were all friendly, courteous, on-time, and everything came in at a good price. I will be contacting them for all of my Heating/AC needs.

I've dealt with Ryan and Josh on multiple occasions and had had nothing but positive experiences. My most recent experience was having two heaters extracted from my commercial space. The quote seemed fair, the work was performed when scheduled, and the area was clean when they left. I expect to have them install new units sometime in '16.

$150 later my toilet still has the same problem but now the bowl is scratched up. Avoid these guys.

The problem I have the most is that the $50 fee that they charge for a technician to come out and assess is for nothing. They have no tools no tactics to diagnose an issue. Just lets try it and bill you

Edit: they refunded the service after i contacted them. They didnt make me jump through hoop for it either.

This was my first time using such a service so didn't have anything to compare it to. With that said, i do prefer any one coming into my house who's there to work wear boot covers when walking on my floors especially my brand new carpet. i was impressed with the amount of dust, dirt and filth the vent cleaning service yielded i was not so thrilled when i learned all but one of the vents were cleaned. i learned this after the fact and didnt mention it so thats on me. i think.  Ryan the guy who made my appointment was helpful in informing me what was going to be done and i would recommend these guys and id use them again. (next time ill remember the vent behind the couch)

It is so unfortunate, a new unit was installed at our house 8/20 no one lived in the house, we moved in 3/21 the AC froze, needed Freon, did not leak detect, froze up again, blamed us, froze up again, said they fixed coil, fast forward to now, froze up again, we have a different contractor look into it only to find this company destroyed the coil at the time of installation, they're refusing to fix, NONE OF THIS WOULD HAVE HAPPENED AND BEEN UNDER WARRANTY HAD THEY DONE THEIR DUE DILIGENCE IN 3/21.

Super great customer service. Never been a customer before, but would for sure recommend and use this company again. Came out same day to look at my furnace. Really nice customer service contact, Dana, was very helpful. The gentleman who came out to the house was really personable, professional, and quick. Top notch!

First, this review does not apply to the five start service technician came to my house to fix the initial installation issues; they are for the companies' office manager and the installation lead.  I'll save you the read and cut to the chase.  If everything goes well, you are good to go.  If something goes wrong, is done wrong, or you are unhappy with something, they will kick you to the curb and say they don't want to do business with you any longer.  As crazy as it sounds, that is what happened to me.  I only wanted what I paid for, nothing more. I am very unhappy with the way the office treated me.  I highly recommend finding a place that will stand behind and correct their mistakes without blaming the customer.

The reply below does not address that I have still paid for something that was never completed, simply hooking my humidifier up to the Nest thermostat.  While I appreciate the professionalism in the reply, you can read into it and see how because it took a few times to get right, or rather put it back almost the way it was, they decided to give up and put the blame on me.

This review is for Dana, who answered the phone and was very professional and polite. I could not use this company, however, because they do not service Kentucky. So, I'm writing this review just as a heads up to anyone else in Northern Kentucky who might be scrolling through Yelp looking for HVAC companies to hire.

I'm sure these guys are great, but only if you are in Ohio.