IRV Plumbing, Electric & HVAC

Office Very attentive to customer needs, technician was
punctual, same day service call, Shane Bean, electrician , was professional, knowledgeable, precise with needs of a
50 yr old home, spent time explaining the needs for updating electrical work and the costs. Very impressed with IRV!!!
CT

6 days without hot water while i sit on the part they say needed that was sent directly to me but now they cant come back until next week to install

Called to replace a leaking toilet, and while here they said my water pressure was too high and a pressure regulator needed to be installed. They insisted this needed to be installed by my water meter at the street, which would involve ripping up part of the sidewalk and cost over $700.

I got a second opinion and was told that the part could easily be installed in my basement for a third of the cost, and that cutting into the sidewalk was totally unnecessary. When I explained to them that I wanted to cancel my appointment based on this second opinion they were snippy and rude.

Very surprised that they chose what appears to be the most difficult and expensive method to fix a simple water pressure problem.

To say I felt cheated by this company was an understatement...

I scheduled a service call to fix my tankless water heater that was no longer providing hot water consistently.  They scheduled a technician who specialized in tankless water heaters to arrive to my home on Thursday the 10th with a two hour window.  I scheduled a vacation day away from work to get hot water restored to our home.  Unfortunately, the technician never showed up and I didn't even receive a courtesy phone call from IRV to let me know that the tech would not be coming.  I called several hours past the missed appointment window and they dispatched another tech however he wouldn't arrive until after 5pm.  The technician that arrived did not know much about tankless water heaters and was not prepared to work in it.  It was as if they just sent someone to show face as they missed the appointment already.  He simply asked me if I had cleaned it since it was installed which I answered no.  His diagnosis was that the unit needed to be cleaned first before doing any further work and he proceeded to charge me $157 for the diagnosis and said that I would have to schedule another day to get the unit cleaned.  This one question could have been asked when I called in for the appointment.  This is also a simple 45 minute fix which I would have expected to be preformed while he was here at my property.  

Two days following I finally received the quote for the cleaning which was $530.  This put the total cost of the cleaning at $692!!! The cleaning only requires a $15 descaler solution that is pumped through the flush valves of the unit for half hour.  In addition, two small filters are cleaned (air and water) which take two minutes each.  From start to finish this repair only took me 45 minutes to do myself. With a fully burdened labor cost of roughly $60-75 an hour and $15 of material cost (descaler solution) I felt like this company was taking advantage of the home owner.  I am in the construction business and am fully aware on the total burdened cost for an employee in the service arena.  This was essentially a 700% markup over the companies cost.  I understand companies have markups and need to make profit however this was beyond excessive.  Buyer beware, avoid this company at all cost as they will try to rip you off for such an easy fix!

IRV scheduled with us three times canceled each time and tried to schedule for a 4th date.
These were all times and dates of THEIR choosing.
I chose not to be a fool and did not attempt to reschedule.
They seem to be extremely unreliable in understanding their own schedules and unable to responsibly keep appointments they have made.

So I had a leak from upstairs and called HomeServe to report it. They sent out IRV Plumbing. The tech showed up and stated that they were not allowed to cut into the drywall where the leak was. IRV then sent out a company called Restopros. Their job was to prep my home for the HVAC guys. They came into my home during a rain storm and tracked in dirt, mud and dry-vac machines. They cut a hole in the drywall, ripped up carpet and remove the flooring in both bathrooms. I never heard from Restopro again. I home was left in shambles and no one returned my calls. My insurance agent even called to get an estimate and....nothing! I finally had to call IRV and ask what the hell was going on. IRV sent the same tech back only for him to say that my condensate line was running into the home instead of outside and the cost to re-route would be over $3000. I never agreed or disagreed with the amount but to this day never heard from either company again. I later found out that the line was clogged and happily paid someone to unclog the line. What's with all the runaround!!! Be open and honest with your customers. I wish I could convince HomeServe to remove you and Restopros as service providers.
Your customer service really SUCKS!!!  I will never use either company again!!!!!!!!!!

Companies like this are why I DIY as much as possible.  I should have paid more attention to other Yelp reviews.  I can't stand dishonest people or companies.  But not confident in my own electrical abilities.

First, this was for electric services.  I had two exterior outlets which were not working.  Lady on the phone told me there was a small $49 service fee which can be credited to work completed.  OK.  Shane comes out, spends an hour trying to determine the issue, doesn't know for sure but believes a connection was never made to service the front two outlets when the home was originally built in 2015 (I'm the second owner).  Then asks for $215 for the diagnostic.  What happened to the $49?  Oh, there's another $166 for a troubleshoot fee.  Wasn't disclosed.  So $49 gets you to my house and then if I want to know what's wrong, I have to pay more?  Shady tactic.

Then Shane tells me it'll be $350 for the repair which will require 12 holes in my wall to run a new line from the circuit breaker through my garage.  Can't do it same day because he doesn't have spackle to close up the holes.

Next day comes back and had an epiphany overnight that he wouldn't need to run a new line, he could connect through another room.  Job which would have taken considerable amount of time now suddenly takes about an hour.

Shady upfront pricing comments, shady repair tactics, shady company.  Do yourself a favor and try to find an honest company as IRV is anything but.

IVR recently installed a complete A/C and furnace system in a rental property I own with my wife.  Although I hated to spend the $ I was happy with the service and work they provided.

That all changed when I called them 2 weeks later after our tenant complained of a lack of hot water, I called IRV to investigate.  Later that night they called back with their diagnosis.  I was told that the unit (2 years old) needed a new gas control valve AND that they also were required to get the unit  up to code by installing an expansion tank, sediment trap and additional pipe insulation.

I was surprised by the code requirements being that the unit is fairly new and questioned the tech.  He 1st assured me that NC absolutely requires the additional work.  I reminded him that the property was in SC and he then was sure that it was also required in SC too, even offering to send me the specific code language.

The next morning when the code didn't arrive I grew more specious and called code in enforcement in SC & NC in an attempt to verify, they both confirmed that there is NO code requirement for IVR's repairs.

Next I told IRV that I had lost trust in them and ask them to meet me at the property, thats when we able to confirm that in fact NO repair was needed after all.

To summarize IRV failed to test the issue, then LIED about code requirements claiming that $721 in repairs were need when in fact the unit is in working order and with in all code requirements.

Do not trust them and if you do decide to call the absolutely get a 2nd opinion.

I called because an electric switch in my basement wasn't functioning, no lights. Also, my AC started blowing hot air. I thought both problems might be related. Shane came out to my house and checked on a few things and told me that it has to be a GFCI switch somewhere downstairs. I told him that I checked all of the GFCI switches and they were all good. He insisted that there was one hiding somewhere. Lo and behold, he found it hiding behind one of the plants in my basement!

Shane was very pleasant to deal with and IRV even called to tell me that he was running around 20 minutes behind our scheduled appointment time. Great service! I will definitely use them again for my electrical needs.

In February IRV ran a gas line to our gas range. The first time it failed county inspection. Now, in September,we had a gas leak. In February and again today IRV is very difficult to speak with. When I finally got through to someone she was insolent as if I was bothering her with a gas leak. She chastised me for having attitude. Their shoddy work could have been dangerous, even catastrophic. She told me, on hold again, that they could send someone tomorrow...for a gas leak! These people are expensive, untrustworthy, unresponsive. Morris-Jenkins sent someone right out. They discovered that IRV connected the gas line wrong! I'm out 500 bucks but I trust Morris-Jenkins to stand by their work. Never trust IRV with your home or your life!