Lake Norman Plumber On Call

I had a clogged kitchen sink and called Lake Norman Plumber on Call...Miss Shelly was awesome to deal with. She took my info and scheduled me right away. Matt showed 10 minutes ahead of the scheduled time and went out of his way to fix my problem. Even said there would be no charge if he couldn't unclog the drain. Price was very reasonable and I would recommend them to anyone.

Did a great job getting back to me right away. Steven got the job done the same day and went over all the prices with me which I found very affordable. I'd recommend them them to anyone in the area!

The worse professional experience.  Home warranty company contracted with them.  They replace a water heater that failed. They claim to repair a part that was defective and they have had several complaints about it.  The water heater is still not working and they are not returning or answering my call.  they acknowledged that the repair wd be t no cost but still attempted to collect a fee from me and the home warranty company.  Unbelievable!!! Stay away deceptive trade practices.

I had no say in hiring them  because of the home warranty and that is why they do not care about performance because they will be paid.  Not getting away with this!!!

My home warranty company called Lake Norman Plumbers On Call to look at a leaking water heater.  They came out, saw that it was leaking, took pictures, told me the home warranty company PROBABLY wouldn't cover the replacement, collected my money, told me the boss man could write me a replacement estimate and left.

The next day they called wanting to come back to take measurements because the pictures weren't enough but until I knew what my home warranty company covered, I didn't see the point in doing that.  They were insistent but I wasn't going to take vacation time to do this until I knew what my options were.  The manager then said, that's fine, I'll take care of it.....

I speak to the home warranty company 5 minutes after their need to come back out to take measurements call and find out the technician was wrong and my company WILL pay for my replacement.  I call the LNP back at 12:30pm to schedule a time to come back to take replacement measurements and they never called back.

Then I get a call from the home warranty company staying the plumbers cannot install a new water heater because there's not enough space.  How do they know, they haven't taken any measurements, well.....that's what LNP told us....

Myself,  the home warranty company and Lake Normam Plumbers get on a 3way call, the woman from LNP admits that she got my call yesterday and didn't bother to call me back.  LNP then proceeds to say that the water heater cannot be installed because of space restrictions but they never came out to measure (the space measures 9'4) and then the woman from LNP refused to answer the question did you or did you not call me yesterday to come out to take measurements because the pictures weren't good enough.  The woman from LNP said she was too busy to answer that question and to continue this phone conversation and hung up.

This company is NOT professional, the plumber told me I had an 80gal tank when it's actually 75gal, the technician told me the most home warranty companies don't replace hot water heaters but they do, the woman at LNP was rude and pushy because she didn't get her way,  LNP LIED to my home warranty company,  and then when asked a simple yes/no question about needing to come out to make measurements she hangs up the phone.

If this is how they handle customers and handle situations that don't go exactly the way THEY want it to go, they are not worthy of your business.

PLEASE CALL SOMEONE ELSE!!!

If you need a tankless water heater expert, call them. Thank you Shelly for sending me to the right person to solve my issue and quickly scheduling the service call. Thank you Matthew and Denny for your professionalism and solving my problem. Great team.

Through American Home Shield LNPOC came out to look into a stopped kitchen sink. Upon inspection it was found that some settling of my pipes had occurred and the drain grade had been interrupted. I live in a 40 year old home that has settled a lot over the years, and for the first time in 30 years my kitchen drain stopped. Instead of simple repair, LNPOC wrote it up as incorrectly installed rather than realizing my home had simply settled over 40 yeas and the pipes weren't where they once were. This resulted in my having a $350 bill for my repair when it should have simply been covered by my home warranty company. Thank you LNPOC for your incompetence and capriciousness in incorrectly assessing my pipes had been incorrectly installed, resulting in no coverage for me.

Lake Norman Plumber was assigned to install a water heater through Lowes. They were supposed to bring out the water heater and give me an estimate. They did not bring the water heater, so I set up a second opinion and picked up the water heater myself. After the second quote I decided to go with Lake Norman Plumber. I called them and set up a time on Monday January 4th, 2016. After 2 PM on the day of the install, I called them twice to ask about the progress. At 6:30 they called me and told me to set up the install time through Lowes. After over an hour on hold and having to call both Lowes and Lake Norman Plumber myself to get the process moving i finally have an install time this afternoon (Tuesday, January 5th, 2016). Spending 2 days away from work to have this water heater installed. They are unreliable on appointments and appear to screen phone calls so as not to deal with customers.

$1685.00 to install a water heater -  the heater goes for less than $500.  I should have asked for an estimate but never dreamed he would charge over $1000 for 2 hours of labor. NEVER AGAIN !!!