Charlotte's Affordable Plumber

Great service. Dependable.
Hard to find a good plumber Dustin and Dean worked hard all day and stayed till job was done.
I will be using them again for the rest of my kitchen install.

Horrible experience. DON'T RECOMMEND. We scheduled them to come put in our sink at our new house. Dustin came to give our quote and we called dean to schedule our service. The first time we scheduled with Dean  they said they got stuck on a job and would be late. We waited 4hrs and then they said they could no longer make it. We gave them the benefit of the doubt and rescheduled for the following Friday morning. I texted them to confirm the day before but they never responded. We still held hope and showed up to the house early in the morning and waiting for them.. they never showed up. No response no text nothing. I would give 0 stars if I could.

Beware, these guys are crooks.  Do not use this company or Dean or Dustin for work, ever. They did an incomplete, shoddy job on a bathroom remodel. Refused to fix or complete the job. We had to hire others to repair and complete the project. Prior to things going south, we planned to have them build a deck as well and had prepaid 50% for materials and labor. Dean Burns refused to deliver the materials or do the job, and would not refund the money, close to $10,000. He is a thief. I understand he also has a judgment against him for another job in the amount of close to $9000 for doing the same thing.

I was referred to this guy by a home improvement website. He called me on October 28 and said he could come by that day for a free estimate. When he got there,  he gave me the quote to replace the faucet and asked for half the money up front. He left to go purchase the faucet and of course, he sent me a text that the faucet wasn't in stock and had to be ordered. I told him it was ok to order the faucet because he said it would be there either Monday or Tuesday. I asked him for a copy of the receipt but never got it. He told me to text him next week and he would work around my schedule. I texted him that Wednesday November 3 to let him know  I would be  available on Friday morning and he sent me a text stating that his partner had been murdered over the weekend and that he was dealing with it. I offered my condolences and told him if it would make it easier for him I would just go purchase a faucet that was in stock and he could come and install it but he said he would go to Lowes to see if the faucet had come in. Lowes usually sends an email whenever orders arrive so this further confirmed my suspicion that he probably never purchased it. So then I get a text from him Thursday 11/4 saying the faucet came in  and he would come by Friday morning  and when he was on his way, he'd send a text. So of course, Friday morning came and went and I never heard from him so I reached out that evening and asked for my money back.  He texts me back some excuse that he had to test for COVID and was wanting some answers before he came by or contacted me. I waited patiently a few more days and finally asked him again for my refund but he said he didn't have any money but would have it the next day, and of course the next day he still didn't send the money. If It will help someone else from being scammed, the guy I dealt with goes by Dean Burns and uses the company name Affordable Plumbing.

Dean is a criminal. I used to work for him in the past and he refused to pay me for the work I did for him and proceeded to threaten myself and my family. I had to file a police report again Dean since he was threatening violence towards my family. He also did some work for my clients and did a terrible job and left things unfinished. I am shocked that Yelp allows them to continue to use this page because he formed it under a false name. Do not do business with him. I have seen instances of him taking down payments and then walking from the job. He has had multiple plumbing businesses and just starts new ones once his page is closed down.