Best Toilet Repair in Boston MA

This is a Yelp success story:  I contacted Big Blue for a pair of repair jobs in my three-family after reading their reviews and being very excited to support a local business that seemed to be pleasing its customers.

I have to say, this was not only by far my best experience with a plumber, but, perhaps my best experience with any business I've ever had to contact in eight and change years of being a homeowner.  

Kevin and his staff were incredibly helpful, responding to my calls immediately, having someone visit the same day in exactly the narrow time window I was told, spending time diagnosing the problems, educating me as to what the situations were, how things should be set up if they were built from scratch, what my options were for repairs, and so on and so forth, so that I would be making the most informed decisions possible.  

Rather than up-sell me the most elaborate fix, they asked me what my plans were, discussed the utilities costs associated with calculating a pay-back time for a more elaborate or efficient piece of equipment, emailed me literature and technical specs for different alternatives for heating, hot water, and heat integration, and just in general demonstrated as much care for my investment as they would for their own homes.

Big Blue is, quite simply, a model for how you run a business.  Any business.  I would recommend them to anyone who needs plumbing and heating help, and I would recommend them to any fledgling business owner as a model of how you secure loyal repeat customers.  

My Big Blue magnet is on the fridge and the number is in my Contacts list and I won't have to sweat another plumbing problem for as long as I shall live in Somerville.

Angel was very responsive and came out quickly to address our issue. Once he arrived, he explained the issue and took action to address the problem. We would recommend him to others.

Absolutely, hands down the best plumber and one of the best contractors I have ever worked with. Jodie, office manager, is on top of everything.  Every phone call is returned promptly.  I manage a large museum-lots of plumbing-and Consolidated Plumbing has been a pleasure to work with.  And I've been working with them for years.  Never a disappointment.  Can't say enough nice things about this company.

I've lived in my condo going on my third winter.  I have yet to have all those mechanical gizmos down in the basement looked at, checked out or whatever you're supposed to do to them.

I have had nightmares about getting a bad contractor - let's face it - there are more than a few bad contractors out there.  Ok so please don't crucify me here but I spent the money on a subscription to Angie's List and checked out plumbers/HVAC specialists.  Came across these guys who had good reviews that were recent.

I called them about setting up an appointment for service and got a call back from a nice guy.  We set up a time a few days later first thing in the morning.  

Bill from Hinchey came out and looked at everything I needed done or wanted quotes on.  He was extremely knowledgeable and personable and explained things well.  He looked at all those gizmos and ran some tests.  He gave me the lodown on my furnace - he needed some parts but didn't have them on his truck so he would have to come back on Monday.  Since my water heater was out of warranty by a few years and didn't look all that healthy I decided to also have him come back to replace the water heater the same day.  He actually suggested doing it the same day so he could bring an apprentice with him and have help carrying the water heater down into the basement without me paying for an extra guy to help him.

All in all they replaced the water heater with a larger model, they replaced several parts on my furnace after taking it apart and cleaning it and they were both here pretty much all day.  The job was done neatly and they cleaned up after themselves.

The price was competitive...for good work and warranteed.  I'm having them do more work so they'll be back.

Mike Richard has done outstanding work at our home over the past 8 years. He works so efficiently he actually jogs to his truck and back to get any needed supplies. Mike is always timely and communicates about any issues that he finds, offering various solutions. Most recently, he put me in touch with other contractors that have also done superb work.

I just wanted to comment on how well my entire Hot Water Heater Replacement project went.
Jared's swift and accurate quote and scheduling was fantastic.
Technicians Chad and Kyle were prompt, courteous, knowledgeable, and efficient!
I now have a new plumber!!

These guys were fast to respond, were clean, and had fair pricing.   Highly recommended.

Toilet flooded middle of the day and Christopher was extremely quick to respond and show up for the job. He was very responsive and showed a genuine care for his customers.

I'm not sure if all these reviews are authentic. We had a completely different experience with Frank. He kept complaining about his health and charged us $95 to tighten some screws and give an estimate.

We had an ongoing leak from our second floor bathroom through the ceiling on the first floor.  I appreciated that Welter communicated about what he would do to diagnose the problem, to appropriately set the expectations of the work.  During the process, at each turn he would take the time to explain what he had done, what he had found and what he recommended for a resolution.  I was very happy with the work he did and for the recommendations he provided.  While I certainly do not want any plumbing problems in the future, I would look to hire Welter, again, to get them resolved.

Great job! Responded right away can right on time. Charlie was personable and I could tell he really took pride in is work. The fee was reasonable and even told me what not to do. Would definitely use again!

Pat was able to show up and fix our problem same-day and even offered to let us use his tools while he worked (desperate landlords)! He showed up exactly when he said he would, and was incredible speedy and got the job done right.

we had an oil burner service company for 20 years and the owner retired a few years ago.  we thought we would never find that level of service again. we decided to convert to natural gas, and we used mainstream mechanical. we also installed a whole house generator.  these guys do great work, are professional, and know their stuff!  we are always assured that no matter what time of the year, day or night, if we have a problem they are there!  we highly recommend mainstream.  Lisa and Richard M.

I called these guys Monday to get my sink and tub unclogged and stop my toilet from dripping. They were here on Tuesday and fixed everything super quick and because our house is old, told me what I could do to prevent certain things from breaking/leaking/clogging with our old pipes. They were courteous, quick, professional and reasonably priced. I will definitely use T-Flow for all my future plumbing needs!

Needed a water heater for an apartment building. His crew showed up on time and suggested a better water heater for a slightly higher cost guaranteed five years longer. He took the old one away.

The company was very efficient and helpful. They sent one of their plumbers to my place the same day. Mark R the plumber was great and knowledgeable and he took care of the wax ring in the toilet. I no longer smell the foul mold and other disgusting odors. It was expensive but worth every penny. I have other plumbing projects and would definitely call them again.

After posting my previous review about how dissatisfied I was with MacCo, the company CEO (Stephen) personally reached out to me about a month after my initial review was posted.
After speaking with him for about 20 minutes on the phone and explaining exactly what had happened, he agreed with most of what I had to say and assured me that this is not how they run their business.

It has now been 2 months since my conversation with him and during the entire time, he assigned one of his supervisors to my case and was personally involved (through email) in making sure everything was running smooth. As of last week, the issue with the A/C unit at my parents place was finally resolved and corrected. On top of that, the water heater system was also serviced as a complimentary service for the inconvenience.

I decided to update my review not because I had to but rather because I got the feeling that Stephen genuinely cared and wanted to do what was right. Unfortunately, when companies grow and become very successful, they tend to forget how they got there and they don't always reach out to the dissatisfied customers but thankfully Stephen did.

Lastly, I'd like to let everyone who is reading this and other reviews to know that just because you found one bad apple, it doesn't mean you should give up on the whole tree.  
I am satisfied with their work and will continue to use their services in the future knowing that they have a responsible person guiding their team.

Response time was fantastic, and it was very easy to set up our appointment to get a new sink installed and a leaky toilet fixed.  Jim arrived not just on time, but a little bit early, and he worked diligently until the job was complete.  Friendly service, too.  Everything looks great, and we are very pleased with how it all turned out.  Would definitely recommend Pescatore Mechanical Contractors to others!

I second all the bad reviews..   They sent a plumber yesterday, she said our hot water heater was fine - made an adjustment. There were other problems with the plumber. Short version, it's Friday night and we don't have hot water.