Crescent Plumbing

I don't really know anything about fixing stuff around the house, which probably makes me a crappy homeowner. But hey, such is life, and a homeowner I am nonetheless. Luckily, the folks at Crescent Plumbing exist to make my failure as a handyman a little less visible.

We actually inherited their service as a result of our previous homeowners, and I've had to call them out twice, but each time, it was pretty great. The main experience i had with them was when our sewer line completely backed up and no water would drain. Not only did they have someone answer the phone on a Sunday afternoon, but they dispatched a couple of folks over to fix the problem, who did so cheerily, even though it was a pretty gnarly problem that took lots of effort to fix. It wasn't necessarily cheap, but I feel a lot better that there's 24-hour service out there to fix stuff that breaks in my house.

Having lived in other places and used other similar companies to service homes and apartments, getting 24-hour emergency service that is convenient and reliable is fairly rare, but Crescent saved my bacon.

I'm a little surprised to see the negative reviews (some are fairly old) on Yelp for these guys, as in a handful interactions over a year or so, they've never been anything but excellent and pleasant, from the office staff to the actual employees. I've had grumpy fix-stuff-that-broke employees, and these definitely weren't them.

DO NOT EVER USE THIS COMPANY! What a bunch of thieves they are. They came by on Monday, the day before 4th of July. I called at 7:51am Monday morning, and the lady on the phone gave me an estimation of a noontime visit by the plumber. Two men surprised me by showing up in the morning as I was getting out of the shower. No phone call to inform me of the schedule change. That in itself was not the problem. One of them mentioned that they were hoping to get all of their appointments done by noon and call it a day. I thought okay, no problem, glad I was home and heard their loud knocks.

Before I go on any further, I was quite surprised when I saw their van outside of our house. It said Crescent Plumbing. The number I had saved on my phone was actually under Executive Plumbing. Apparently some time between my last need of a plumber to this recent problem, Crescent Plumbing had taken over the number. I had good experiences with Executive twice, but this was my first with Crescent and will be my last.

Our problem started the night before. My husband tried to fix our leaking bathroom faucet. After taking it apart, he thought he figured out the problem. We hurried to Home Depot as it was nearing closing time and bought what we thought was the problem, a stem assembly replacement. So we bought 2, one for cold and one for hot. Went home and put the new ones in. The leak stopped because now there was no water flow. ??? We did buy the correct parts, but now we had a new set of problem. Something was plugging it. The next morning, I called the plumber, which I thought was still Executive. I don't even remember if the lady who answered actually specifying Crescent Plumbing. She must've and I probably just didn't notice.

They knocked, they came in, they heard what the problem was, they went upstairs to look at the bathroom faucet, one of them went down the stairs to get something from the van, he came back up the stairs, replaced this little doohickey thing at the nose tip of your faucet, both men went down the stairs, one went back to the van, one stuck around to fill out the bill and waited for me to write him a check. They were in my house for FIVE lousy minutes and gave me a bill for $165!!!! I kid you not. They were in my bathroom for no more than 2 minutes and they charged me ONE HUNDRED SIXTY FIVE STINKIN' DOLLARS. That little doohickey they replaced was an aerator that you can find in any Home Depot for 2 bucks or less. Still reeling......

Two years ago my water heater was leaking. Their sticker was on my water heater, so i called Crescent. The plumber and I discussed my oversized water heater and how it would need a new overflow valve to fix the drip. Since it was close to the end of its warrantee, I decided to replace it instead of just the rather expensive part.

Since I'm disabled, I didn't go down to the basement to make sure all went well, but, since I had hot water, all seemed well. Until...

...my water heater died. Except that it was my old water heater, not the new one I had expected. I live in a two-condo building, with both water heaters side by side in the other condo's space. Somehow, despite our talking at length about replacing *my* water heater, they replaced the one for the other unit. Which, of course, I had paid for.

When I brought it to their attention, I got various excuses which escalated into downright nastiness. After talking to other plumbing companies about what happened (and replacing my heater), they were unanimous in telling me never to use Crescent, and that the nastiness was typical. If called in for something else, Crescent also slaps their sticker on water heaters in the hopes that someone will assume they installed it.

If I could give them a zero, I would. A decent company would, at the very least, have offered to replace my water heater at cost. Instead I got abuse.

Forgot to mention one detail.... regarding my last post of 3/21/17... I was able to get another plumber who easily replaced that old shut-off valve section  (that was left with goop)  without having to change the entire pipeline system!  And he fixed the boiler situation!  There are good people out there... you just have to look and compare.

I second all the bad reviews..   They sent a plumber yesterday, she said our hot water heater was fine - made an adjustment. There were other problems with the plumber. Short version, it's Friday night and we don't have hot water.

one star is too many for these guys. Very impolite very unprofessional. They came to our place and we asked them politely to put on shoe covers that we provided and they just left right away. Then I call the company and I describe the situation for the person on the phone, again very politely, and she hung up the phone on me. I am pretty sure their service as crappy as their behavior. Glad they left without making any further mess. Good luck some where else. You won't have my business EVER.

I used Crescent Plumbing when our furnace wouldn't start on a Friday afternoon. They sent someone on Saturday morning-very responsive but expensive. For a weekend visit plan to pay $245 minimum. In our case the plumber had to install another thermostat (that we had) because our Nest stopped working. The fee for this was $265, yikes. Thanks for being a 24 hour service, but for what probably was a 15 min. Visit that's a lot of money.

I will call Charlie Lovett from Lovett plumbing & heating next time.

I usually read reviews before I call a company but I didn't this time cause it was an emergency. we had no heat on the most coldest day in feb 2015 . he took 5 hrs to get here. looked at my furnance said it was filthy with dust blew a little dust out w his mouth and said we needed a new furnance cause we hadent  been keeping up w maitnance. bottom line he charged me $182.00 for ten min of work. took out my filter and said it was filthy and didn't replace it he said they don't carry filters anymore. you would think for that price I would of gotten a filter. STAY AWAY FROM THIS COMPANY he did fix it though and I don't need  a new furnance this place sucks

THE WORST COMPANY EVER! DO YOURSELF A FAVOR AND AVOID AT ALL COST!!!

On a Saturday, we experienced problems with our water heater, and we called the company to fix the issue. Plumber JOSEPH HERSEY arrived. He was very unhappy and complained that he had to work on a Saturday and kept throwing the F word and S word in every sentence that came out of his mouth.

Upon looking at the water heater, he said only one piece was broken and that he could fix it. After another 10 minutes, he said that he could no longer fix the heater and that we needed to buy a new water heater. When we asked him how much it would cost, he said he didn't know. Then he got out and came back with the new heater. We asked again how much the heater would cost, and again, he said he didn't know. After installation, he asked us to pay a whooping $2000!!! When we asked him why it would cost this much, he said, $2000 includes extra labor cost because he's working on a Saturday.

When we asked him more questions, he got angry. JOSEPH HERSEY POUNDED OUR KITCHEN TABLES LOUDLY AND KEPT SWEARING USING THE F AND S WORDS. HE THREATENED US TO PAY HIM. We then called Crescent management and asked them to give us a breakdown of the cost. The manager sounded very annoyed and didn't want to give us any information. She was rude on the phone and was yelling at us and again threatened us to pay!

We called Home Depot and asked about the water heater and the installation price. They quoted us $800 heater plus labor. Joseph also mentioned it's an ignition problem. In retrospect, we think it's very likely that we didn't need to replace the water heater. Joseph and Crescent Plumbing took advantage of our situation and just wanted to us to pay for extra.

So please, stay away from this company! Crescent Plumbing will send rude plumbers who will threaten you and cheat money out of you!!!

Crescent plumbing does reliable, quality work. The only issue (for which I take off a star) is that they are not cheap. They charged $200 to disconnect a gas range and to put a valve on the connector. It took them 30 minutes - kind of steep. On the other hand, they are upfront about approximate price, willing to give you ballpark pricing on the phone, do not nickel and dime, and do not try to scam you into unnecessary work. I use them for all emergencies.

STAY CLEAR FROM THIS COMPANY! Wish I could give a negative star. Very very dishonest! Came and tried to prolong work hour by unnecessary job. The main guy is a big talker, and wastes your time by his life story and investment strategies, and you have to pay for the time he talks! A 30 minutes work eventually took them more than 3 hours to finish. They lied about a machine's price and charged very high price for bringing it to the house. Will never ever use them again. Take my advice, stay away from them!

Crescent Plumbing came out on a Sunday and helped us with a heat issue. Very professional and reliable, and they answered the phone right away. We will use them again if needed...

Well, just wrapped up a few days of horror. Had asked Crescent plumbing to come in and install a bathtub Moen valve. The plumber nicked a pipe and water leaked onto the kitchen ceiling. This was right after my wife asked him whether she should shut off the water main and he said that he would do it later. Anyway, my wife/I stepped out for lunch and came back home to find that part of the kitchen ceiling had collapsed and there was a big hole. Called them up once and he recommended that I make an Insurance claim. But after getting estimates to fix it and making a claim found out that the deductible is high and there is no point in making a claim. So called up Crescent again. The person who handled the phone actually yelled at me and claimed that I was lying. And to top it, he actually slammed the phone in the middle of a sentence. That is terrible customer service!

I was utterly shocked by the way I was treated by a representative of this plumbing company. Our landlord set up a service call with them, and the experience I had with them was so surreal, I almost didn't believe it could have happened. A man driving an ad-wrapped sedan (who my landlord later identified as the OWNER of the company) arrived at my door this morning. He wasn't wearing any kind of indentification, and his car didn't say anything about plumbing - the ads were for a realty group. I smiled and opened the door and said, hello, how can I help you? He didn't identify himself or greet me in any semblance of professional courtesy. Instead he basically pushed his way past me through our door, then stopped at the open bathroom door and brusquely asked, Why am I here? I was already flustered by his manner, so I haltingly tried to explain that the issue is above the rotted ceiling panel. He didn't let me finish. Just said, I don't have a ladder, and then as I tried to respond that our landlords upstairs have one, he interrupted to say incredulously, I don't have time for this. I'm not dealing with you people. He pushed his way out and as he went, he told me that the real reason he was leaving was that I had offended him. And how, you wonder? Because I put a note on our bell which said (verbatim) Plumbers: Please don't ring the bell. Knock lightly. (Baby is asleep). Thank you!!!!!! He yelled at me from his car that if I didn't want to turn off the plumber, my note shouldn't have had an 'S' - it's plumber singular, not plumbers with an 's'. I was so confused by the encounter that I didn't even realize he was serious. But apparently I had somehow broken a cardinal rule of etiquette in his book and deserved nothing but his utter contempt. I wouldn't believe my experience if I hadn't been the one it just happened to.  Suffice to say I called our landlord and let him know what had just gone down and he promised that he would never call the company again and also let his other friends who are homeowners know to do the same. Regardless of what quality of work this company may or may not do, the unbelievably unprofessional and downright mean actions of their owner speaks volumes about who they really are and how much they deserve future business.

Is it possible to give no stars?  I lost a lot of money because of these guys.  First, they send over young kids on their own who don't know what they are doing and have to call the home office for help.  In one encounter I had a whistling faucet and they told me it needed replacing. I said that I would go out and buy a new faucet that they could use.  Somehow they talked me into a no-name faucet they had  telling me it was guaranteed and charged me an arm and a leg to have it installed (I am not usually so gullible so there is something about plumbing issues ...) Less than a year later the faucet has no water pressure.  I call them and they send someone over who tells me that the regulations have changed and now you get less water and when I called him on that ridiculous statement he told me that I needed a new faucet.  When I showed him the bill of the faucet they installed LESS THAN A YEAR AGO and they told me they would not stand behind it. I checked on the internet and the faucet is a piece of crap.  I have changed plumbers and highly recommend against using these guys.