Description
Call 617.823.8539 for service today. Casper Plumbing & Heating is a locally run business specializing in plumbing, heating & drain cleaning. - Emergency Plumbing - Water heater maintenance/installation - Installations, Upgrades & Repairs - Clogged Drains / Drain Cleaning - Leaking Toilets, Faucets & Pipes
SERVICES
Emergency Services, Pipe Repair, Drain Cleaning, Sink Repair, Toilet Repair, Faucet Installation, Garbage Disposal Repair, Backflow Services, Gas Line Services, Electric Water Heater Repair, Gas Water Heater Repair, Tankless Water Heater Installation, Septic Tank Services, Water Filter Services, Water Heater Installation, Bathtub & Shower Repair, Pipe Installation, Toilet Installation, Bathtub & Shower Installation, Faucet Repair, Water Heater Repair, Drain Installation, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Leak Detection, Sink Installation, ,
Reviews
Rob D.
06/10/2023 12:00:00 SA
Casper was the first to answer my request which I sent at like 2am for a leaking hot water tank.
Frank and Pat were at my house with a new one by 1pm and had me back up and running by 2pm.
Super seamless and everything seems great after the work so I'd highly recommend them.
Price was also lower than a lot of others and I thought to be very fair.
Excellent service. Pat showed up and came in with a reasonable estimate, he was prepared to repair broken pipes leading to the shower and install new valves, balls joints and outdoor shower fixtures, job was competed in two hours. I would highly recommend his services.
Mary R.
06/08/2023 12:00:00 SA
They came on time, worked quickly and efficiently and got the job done the first time. I would highly recommend them!
Leah M.
02/06/2023 12:00:00 SA
I have used Casper for a basement Reno and twice when pipe bursts. Pat and the team are not just great at what they do but they're also genuinely good people. They are my go to for any plumbing needs and they're response time is extremely impressive. Very reasonably priced too. Call them!!
Kimberly F.
03/07/2022 12:00:00 SA
I would like to update my negative review on a more positive note! I texted back and forth with the owners wife and she apologized for the things that were done wrong. I won't name the things! Let me clarify it, it wasn't the job that was done wrong, it was what they didn't do that should've been done. I just appreciate her understanding and apologizing for the workers and husband behavior. That's all I wanted....when someone has a business, the key thing to remember is the customer is always right, that's it. Learn to apologize to the customer because that's what will make your company great. You will have more and more customers because your regular customers will refer your company to there friends. I meant to also say the plumbers did an excellent job on changing out some of the parts on the gas pipe. Thank you for hooking up my stove as a freebie.
Thank you
Kimberly Hoge
Colin M.
08/02/2022 12:00:00 SA
Called Casper and plumbing yesterday with an emergency not only did they come right out but the big boss pat made sure the job was correct and my wife was happy... THANK YOU
Incredibly fast and reliable. Fair pricing. They made it very easy! Highly recommended.
John L.
07/01/2021 12:00:00 SA
I highly recommend Casper Plumbing for their services.
Our 9 year old hot water heater sprung a leak or cracked and needed replacement ASAP. I requested several quotes via Yelp and their price came in the middle range. Pat came by within a couple hours after confirming we wanted them to do the job. Your mileage may vary since we are both in Quincy (although it's great to support local).
The job was done quickly and efficiently (I attached some photos of the completed job). Pat was personable and friendly.
The next day, we noticed some water pressure changes. Pat came out within 30 minutes to diagnose our problem, no questions asked. It was due to sediment buildup in the pipes and not from their workmanship. Their follow-on service is good - they don't leave you hanging if something needs to be checked out again.
It appears the quickest way to communicate is via text through their phone number. We paid by check and our receipt was by email.
EDIT: The water heaters they install are NOT mass save eligible. Be wary if you're looking for a rebate!
Sharon M.
09/02/2022 12:00:00 SA
Casper really how to me again when I needed it!! I'm so happy that they are reasonable, prompt, dependable, knowledgeable, and somebody you could really trust and feel good about.
Select them if you don't want to second-guess your choice for plumber. I'm really glad I found them and you will be too!
came to fix a broken water shut off in my bath quick, Pat was my tech and he was very nice, no complaints.
Casper was great to deal with. Pat was able to come by within a few hours and took care of our issue immediately. Great service and communication!
Kel C.
02/09/2023 12:00:00 SA
When a pipe burst in our condo over the weekend and flooded the living room, we realized we didn't have the right kind of insurance and needed help to clean up and repair things on our own. Casper Plumbing was quick to respond and repair the burst pipe at a reasonable price. Would definitely hire again and recommend them to anyone in the area!
Pat and his crew were respectful and super efficient. They streamlined everything and went above and beyond to make sure the work I needed for my bathroom was done ASAP. They also showed up in relatively anonymous vans, which I'm very appreciative of. If you're reading this review and you're still unsure about choosing Casper Plumbing, that's on you.
Karen N.
02/09/2023 12:00:00 SA
Pat was awesome. We were impacted by the Artic Blast, called him in the morning and he said he would fit us in. He kept in touch with us during the day and he committed to his word, came by before going home and fixed our home. Very reasonably priced... I highly recommend him to everyone. Thanks Pat.
Cindy G.
12/01/2022 12:00:00 SA
I first called Casper a few years ago to fix my kitchen faucet and they were prompt, neat and efficient. Next up I had them replace my hot water heater and once again excellent service. This year I've had them look into a leaky pipe, and replace a fixture and add a water filter to my shower. Each time they are prompt, neat, efficient and just so pleasant to deal with. I cannot recommend them enough.
I've used Casper a few times now for both routine maintenance as well as an emergency call. They respond promptly, are transparent with estimates and pricing, and most importantly do a great job.
I'd absolutely recommend Casper.
I would HIGHLY recommend Casper. They are extremely responsive and reliable. We had a leak in our kitchen sink and they came first thing the next morning with all of the right tools to fix the issue. Great work and extremely reliable.
I needed my faucet in my bathroom replaced. Called Casper on a Sunday, expecting to just leave a message and hear back during the week. I received a text within a minute of calling and they came out the very next morning to do the work. They were courteous and prompt. Looks great. Highly recommend!
Victor G.
12/03/2021 12:00:00 SA
Pat was extremely flexible and easy to work with. Final product came out great and he's just a genuinely good guy. Highly recommend!
Very responsive to us from the first phone call. They were thoughtful in the assessment of what needed to be done and finished the work very efficiently. Great experience all the way around!
York R.
05/05/2022 12:00:00 SA
Our toilet flooded on a Tuesday morning and sent gallons of water all over our floor. It was an old, bad (jiggle the handle to stop it from running) toilet and we needed a new one and we had put it off for years--but this was the last straw. Contacted Casper on Yelp, I told them the toilet size, that I wanted to snake/check for downline blockages and replace the toilet and they came on a Thursday and took care of the whole thing in about 45 minutes. Reasonable price, quick and friendly service. Just great all around.
The team was super quick to respond and come out for my non-emergency project! Pat was so courteous- I can't even begin to explain how grateful I am for that. It may sound small but your kindness was so appreciated especially because I was so frazzled! Pat was kind, explained things really simply for me and did a thorough and quick job. Thanks so much!
This is an awesome team and genuinely friendly people to interact with. They gave me an estimate up front and were fair with their price. They showed up on time, did what they had to do and left the place in good condition. Communication leading up to the job was great and they were able to answer all my questions. They even went the extra step of providing me proof of insurance when asked. I will definitely be calling them again for any plumbing issues I have in the future.
Adam L.
09/09/2021 12:00:00 SA
They came to my house, looked at everything, seemed like they wanted the work. I asked every day for two weeks for the quote and never received it. Seems to be a disconnect between the guys and the office. They seem like good guys, just don't know why they couldn't put a and b together.
H C.
02/03/2022 12:00:00 SA
My sump pump failed today and I was emptying out water by the buckets. Casper Plumbing promptly responded and were able to come the same day to replace the whole unit. Forever grateful and am excited to sleep through the night knowing that nothing will flood!
Our 11-yr-old gas boiler (MODEL IN4PVNI-M2) stopped responding to the thermistate a few times this winter. The gas boiler stopped working again on Saturday midnight the the room temperatue dropped to 51F. I left a message to Casper Plumbing & heating via yelp at 4:48AM and within two hours I got response from Pat (owner). He offered a resonable rate for inspecting the heatign system. He also offered a resonable rate for maintenance (flush out) if necessary. Our gas boiler startedf working again on Sunday so I ask the owner to stop by on Monday if our gas boiler failed again. On Monday morning it did fail again so at 10:40AM I asked if the crew would come by. Pat and his crew stopped by within one hour and helped diagnose and fix the issue within half hour. Pat and his crew are honest, professional, and work efficiently. I highly recommend Casper Plumbing & Heating and I appreciate their help, expertise, and patience. Thank you so much, Pat!
Deirdre F.
03/08/2022 12:00:00 SA
Recommend Casper Plumbing & Heating. Pat and Frank performed maintenance for me on a tankless water heater, and took care of a few other plumbing related to dos around the house (loose facets). Professional, good communicators, and efficient in their execution of the work to be done.
Finding a trustworthy plumber or other types of service workers are always tough. I recently submitted a request for a quote and Casper Plumbing was one of the plumbers that the request ended up receiving the request.
Issue: My bathroom sink stopped draining one day. I removed and cleaned out the p-trap below and checked out the drainage pipe in the wall noting no blockage. Even after using a manual plumbing snake and reattaching all pipes, the water was still not draining.
Since I had snaked the pipes and saw no visible blockage, I was convinced that having the plumber come snake the pipe was not going to solve the problem. I spoke with Pat from Casper and he reassured me that if that had not solved the problem, he would not be charging me. Pat showed up during the COVID-19 time and had a face mask on. He was respectful and got right to work. Using an electric snake, he went into the pipes about 30 feet and reattached all the pipes. Sure enough, that solved the problem. The work came out to $250 and was comparable to all other plumbers that I spoke with. Having this experience, I would definitely recommend and keep Pat on the list for future plumbing work.
Suzanne L.
02/02/2022 12:00:00 SA
Pat Casper and his guys were prompt, friendly and knowledgeable. Highly recommended.
Fast service, quick and clear communication. Super helpful with a clogged kitchen sink. Highly recommend!
I had Casper out to install a tankless water heater. I could barely get them to give me an itemized quote before they arrived. After installation, it took 2 weeks and badgering phone calls/texts to get them to send me a proper invoice I could submit to Mass Saves for my rebate. They did a good job, installed as promised, and did as I asked. However I won't work with them again because of how big of a headache it is just to get a proper quote, nevermind an invoice.
My guest bathtub starting leaking after not using it for awhile and I needed a plumber to come look at it. Other were quoting me crazy prices just to come out due to what's going on, not Pat! He told me he would be over the next morning.
Not only did he come over right on time, but fixed the problem in 45 minutes. Bathtub is working great and there are no more leaks!
Highly recommend Pat Casper, especially if you are looking for an honest guy that does great work!
Jackie V.
12/06/2021 12:00:00 SA
Pat and his team were the most responsive of all plumbers that I called. We felt that our toilets were clogging very easily so Pat and his colleague came and increased the water flow on all of our toilets. Any other plumbing issues I have I will definitely be reaching out to Casper!
Called Casper Plumbing for a clogged shower drain and was a little nervous living in Marina Bay condominium that it could be a major issue. First they returned my call WHILE THEY WERE ON VACATION! That says a lot!
He showed up during the timeframe given, snaked the drain, was extremely neat and professional and I could not be happier! And on top of that charged less than quote because it was not a difficult job ... when does that ever happen! I am impressed!
I will be using them for all my plumbing needs!!
They were unbelievable
Hooked up
Ice Maker Line and made sure everything worked
Highly recommend Casper Plumbing
Abby S.
07/12/2021 12:00:00 SA
Highly recommend!!! Patrick replaced our sump pump after basement flooding and was able to come within an hour of when I first reached out. He even went to get another part to make sure the overflowing doesn't happen again. We are so grateful!! Trustworthy and friendly. We will definitely use them again!
We had a burst pipe with 96 year old plumbing. Our regular plumber took a look at it and said he was not equipped to handle the job. I called Pat and he was able to take a look, determine what he needed to do, and start the job within the hour. He was thorough and careful. He and his partner had to cut some holes in closets, basement ceiling, and cabinetry. They had to get rid of old press pipe, and replace it from the basement through an interior wall up to the second floor and then across the floor. It was not an easy job. They managed to do everything neatly and cleaned up thoroughly. I could not be more impressed with their work.
Great communication prior to the service appointment. They responded quickly to my appointment request. Pat was friendly and knowledgable, and wore his mask as per the city mandate. He found the cause of the leak in the bathroom shower, repaired it, cleaned up after himself, and was out the door in about an hour. I highly recommend Casper Plumbing and will use them again in the future.
Outstanding service! Pat is a stellar plumber and business owner. He quickly responded to our online request and offered help over the phone before we had even agreed to use his services. He and his assistant were professional and cordial as they successfully installed a new water heater and snaked our basement pipes. He double and triple-checked his work and made sure everything was fully functionally before leaving. He even stopped by and dropped off drain cleaner, free of charge.
All of his work took place during the initial stages of the COVID-19 quarantine and we appreciate his generosity and hard work during this disruptive period. We highly recommend Pat and his company for any homeowner's plumbing needs.
Needed a gas range removed and installed. Pat was amazing, totally transparent with everything and very quality work.
I had a sink drain overflowing onto the floor. I reached out to Casper Plumbing and Heating via Yelp. Pat responded quickly and gave me a quote based on my description of my drain issue. Pat arrived the next morning and cleared the clogged drains. My receipt was sent to me via email. Overall a great experience and will call him again.
No call, No show.
Had a scheduled appointment but no show and no call with an explanation or offer to reschedule.
Jess C.
09/04/2021 12:00:00 SA
So quick. I honestly, NEVER leave a review but I felt I had to. It's Labor Day weekend and my pretty much brand new hot water heater malfunctioned on Friday evening. So not hot water. Sent a message through Yelp. Got a response in less than 10min. And an appt the next morning. And it's fixed! And also super professional, pleasant, and nice. This was a great experience.
I just had Casper Plumbing & Heating replace a failed electric water heater and it was a pleasant and professional experience all the way around. Carolyn runs the office and was an excellent and friendly communicator using phone, text and email. Since I had no hot water, they accelerated my job into their schedule and I received next day service! Pat is the master plumber and he was prompt, friendly and did very neat work. I wasn't in a position to shop around a lot of different prices but feel I was treated fairly that way as my final bill was less than their estimate. I'll be calling them again for any future plumbing and heating needs and I'd recommend them to others for sure. They seem like really good people trying to do the right thing!
Such nice people and fantastic communication plus great work. Thank you to Pat and his team!
We hired Casper Plumbing and Heating to replace an old water heater. They got back to me quickly with a quote, and on the day of the installation, got the new heater up and running in about an hour. Great service from a local small business.
I had a leaky bathroom sink and after weighing a few different options, decided to move forward with Casper Plumbing. Happy I did--very pleased with the results! Pat was very responsive and flexible while we figured out scheduling. When the day for my appointment arrived, Pat was punctual, friendly, and professional. He quickly diagnosed the problem and fixed it. Highly recommend to anyone looking for a plumber!
Naomi M.
07/03/2020 12:00:00 SA
Pat was able to show up and fix our problem same-day and even offered to let us use his tools while he worked (desperate landlords)! He showed up exactly when he said he would, and was incredible speedy and got the job done right.
Super honest and high character guy. Replaced my entire boiler unit quickly and at a very fair price. Very experienced. His team was great at communicating with me via text from the quote to final invoice, always got a reply within the hour. Would highly recommend Pat for any job.
I had a same-day emergency. They were easy to get ahold of, communicated clearly about both ETA and price, and were efficient and friendly when they arrived for an after hours job at the end of what sounded like a long day. I would use them again.
Pat responded quickly and professionally to my request for an appointment. He worked to replace a spigot, a kitchen faucet set, and a toilet leak, and did so at a very reasonable cost. His work is beautiful (high quality) and everything was cleaned as he went. He is very patient and was friendly to my very excited (i.e. barking) dogs. We are so pleased with the work, the quick response, and the friendly and professional service. Thank you, Pat!
I have never worked with this company before but called them in an emergency situation this morning, with water flooding my bathroom. They came quickly, fixed the problem, and didn't charge an arm and a leg. Having them help me so quickly even if I had never called them before meant a lot to me. (I had called another company who I have used in the past and they said they could help later in the day. This wasn't a later in the day kind of situation). Thanks for your help today Pat!
Dennis A.
04/11/2020 12:00:00 SA
I was renovating my basement for a workout space but hada gas dryer, sink and washing machibne in the middle of the basement. I needed everything moved to a wall out of the way. Pat came by followed the lines attached to the sink and appliances and demonstrated how he would move everything to the wall. He suggested venting the dryer outside and replacing the sink. a day later he gave me the quote and we made an appointment for the work. Pat and his worker (sorry I forgot his name but he was good), showed arrived on time and went right to work.
They moved the water lines, the gas line and the exhaust vent. They also put in a new sink and configured that to the drain and the washing machine. The work was done meticulously and very professionally. Patrick is a very good plumber and it was easy to communicate to him. I highly recommend him for any project and would certainly use him the next time I need help.
I used Yelp to find Casper Plumbing, and based on the experience I just had, its only right to add to the other great reviews that were posted. Pat responded to my quote request quickly, and was prompt to follow up with a phone call. He arrived within the time frame he estimated, he was very polite and personable, and confident in what the issue was and how to fix it. I was very pleased with his work and professionalism.
I had a washer/dryer delivery coming the next day (to replace my broken washer/dryer), and discovered that the water shut off valve for my washer was broken and would need to be fixed before my washer could be switched out. I called/emailed every plumber I could find to fix it, with no one able to come until at least a week out, and resigned myself to having to postpone my washer/dryer delivery (which would be a huge pain as I had a backlog of laundry!). Thankfully another plumber recommended Casper and they responded to me within an hour confirming they could come the next morning, which meant I could keep my washer/dryer delivery as scheduled. Not only that, but Pat ended up coming back later that same day when I discovered my hot water heater was leaking (even though it turned out to be a completely unrelated/coincidental issue), and he helped me figure out how to manage the leaking until he could come back to replace it just a couple of days later. He was also super responsive to my questions over text, and went the extra mile to help me get my new washer/dryer set up when I ran into unforeseen issues. Compared to other quotes I got, prices were extremely reasonable as well. I'll definitely go back to Pat for future plumbing issues, and highly recommend!
Brian M.
10/09/2020 12:00:00 SA
I had a leak in my hot water heater. I called 3 Plumbing/Heating places. Casper actually answered the phone. (1 place never called back and the other called back 24 hours later). Pat was able to get to my house later that day and replace the water heater. He was also very informative about the process and made sure everything worked when done. I'd certainly call them again in the future.
Selena J.
08/01/2018 12:00:00 SA
Have called twice requesting fairly urgent services (once when we accidentally broke our toilet while installing a diaper sprayer and again when our garbage disposal malfunctioned and was leaking water all over the kitchen). Both times he was able to come the same day and quickly resolve the issues. Prices were reasonable for both services. Definitely recommend!
Just like most homeowners, when you need I plumber it's almost always at short notice and wIth a sense of urgency. This week we noticed that one of our heating pipes in the basement looked compromised and wasn't going to last much longer in its current condition. We called Casper Plumbing as a new customer and got our problem fixed that same day. Pat was extremely polite, professional and very reasonably priced. We will use him in the future for all of our plumbing needs whether they are planned or of and emergent nature.
Terry D.
02/07/2019 12:00:00 SA
Found Casper Plumbing through yelp and gave them a chance.
They responded to the Request a Quote feature on yelp in a matter of minutes. Came by and quickly fixed the problem the same day.
Would definitely use them again!
My water heater needed replacement! They did a great job and the price was fair. Excellent customer service! I will definitely use this company again!
Kevin B.
01/08/2019 12:00:00 SA
Casper plumping has always been professional, knowledgeable, and gotten the job done right. Always glad I called them.
Last year my heater broke right before a major storm. I called multiple places and was told that it would be days before they could come take a look at it. A friend of mine recommended Pat. Pat was there that afternoon and was able to resolve my issue almost immediately. I was expecting to pay through the roof for the quick service but the bill was very reasonable. Pat walked me through the bill so I knew exactly what he did. I highly recommend Casper plumbing and heating. A+ service.
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