Z PLUMBERZ of Greater Boston

The company was very efficient and helpful. They sent one of their plumbers to my place the same day. Mark R the plumber was great and knowledgeable and he took care of the wax ring in the toilet. I no longer smell the foul mold and other disgusting odors. It was expensive but worth every penny. I have other plumbing projects and would definitely call them again.

I booked an appointment for 5 days out. Never called, never showed up.  When I called, was told I wasn't in their system. Unbelievably inconsiderate of my time. Had to take a useless work day off. Would NEVER use them.

Addition: I did get a message from the owner and he did try to make things right. Unfortunately I had already booked another plumber and used them.

Update to original post.  Seems there was a big mixup. Owner called me to apologize within 5 min of me posting review. The weekend, central  call center did not tell anyone this was an emergency so they treated and routed it as normal scheduling. I still have not used their services but can say the owner was genuinely concerned and wanted to make up for the miscommunication (and not even his fault). I would absolutely call them again for any plumbing work.  
Sunday afternoon and our main drain clogged. Needed emergency service. Website said the same- 24/7 emergency services. Quick response initially, then a few texted questions. I assumed they were trying to find someone who could do the work. Four hours later they texted back to say they could come Thursday. It is Sunday.

Our oven drawer was stuck for a year and we called Z Plumberz to disconnect the gas and help turn the oven over to loosen the drawer. They got back to me very quickly, and I had an appointment set up within hours! Stavros was excellent - super friendly and easy going. The whole process was quick and painless, and now our oven drawer is free once again! I will be calling them again for any plumbing needs.

Very happy with these guys. The owner, Leo, was quick in getting back to me this fateful morning, when we found the basement flooded with raw sewage--on a Sunday, of course. Communication was excellent: he told me he'd have somebody to my house in 2-3 hours. When some other emergency called his technician away, Leo called back immediately to let me know but told me I'd be the next priority, and I was.

They're not the cheapest, but I decided to go with them because I was worried about the age of my sewer pipe (my house is over 100 years old), and Z Plumberz is one of the few companies that have the latest technology to deal with old, damaged pipes.

When looking for help, I had read a horror story told in a review on another local plumber who damaged a sewer pipe while snaking it. Their insurance company refused to pay. The bad plumber apparently hadn't used a camera to assess the condition of the pipe to ascertain whether it was already damaged. So sue me, he told the person, who had to spend $10K on repairs.

I shared my concerns about that with Leo at Z Plumberz, and he told me that they wouldn't snake without first using the camera to make sure the pipes were in good enough condition. What if they  aren't? I asked him. He told me that his company has a way out of that problem: they use what's called trenchless sewer line repair, which is utterly awesome: it's a repair method that allows plumbers to repair your pipes underground, negating the need to dig out an entire trench. Absolutely do google that term - trenchless sewer pipe repair - if you have sewer pipe issues in an old house. Do be careful, though: one drain expert told us that a crooked plumber out of Saugus has been offering this type of service (it's pretty newfangled, and only about 3 plumbers in the area offer it, we were told) but was charging people the cost of photographing their pipes, claiming to show them images of clear pipes, but in actuality those were old photos of somebody else's pipes and hadn't done the work at all. He was convicted, we were told, but he's used 3 different business names, all based out of Saugus (sorry, legitimate Saugus plumbing/sewer pros!), so it wouldn't be surprising if he popped up again doing the same thing.

At any rate, my situation wasn't that dire. The problem wasn't with the pipe outside the house. Rather, My tenants or somebody else had flushed wipes - that horribly common cause of drain blockage. They got stuck in the drain trap, and the drain backed up. It was straightforward to fix, took an hour, and the cost was $290.

The technician who came - I think his name was Auden, perhaps - was equally professional as Leo, communicated really well, and was very informative. He did a lovely job cleaning up with his shop vac, though of course we had to get down there with a whole lot of bleach afterward, so that was our Sunday.

I'd highly recommend Z Plumberz. I would have also been happy with John's Sewer, I think. They  sent somebody in a really timely manner to suss out the situation, and he was great. The only reason I chose Z Plumberz was because of their ability to do trenchless repair if needed: a technology that even the John's Sewer tech said was cutting edge and top-notch.

John did an amazing job and worked hard to fix my kitchen faucet which had leaking problems.  This was after I tried to fix it on my own but without much luck.  Courteous, friendly and professional.  Will definitely reach out to Zplumberz in the future.

We've had a problem toilet over the past few years - increasingly slow on the flush - with some pretty unpleasant back ups.  Our DIY efforts to unclog were frustratingly unproductive. Finally reached out to Z PLUMERZ on Yelp - on a Sunday afternoon, no less - and got a response within 10 minutes. They fit me into their Monday schedule. Great communication around the scheduling and confirmations. Shane showed up in the colorful Z PLUMBERS truck -  he was a delightful person - professional, respectful of the house (he even put on booties before walking in) - and within 15 minutes, he'd assessed the situation, given me an estimate - pulled the equipment he needed from the truck - unclogged the obstruction (yep, he found it!) - and was off after a very efficient wrap up/payment.  Set us back all of $99 bucks. As I told him, You hit the Easy Button for us!  I'm still a little in shock that it really was that easy - and relatively inexpensive. Now I'm wondering - why did we wait so long to take care of this!? Thank you Z PLUMBERZ!

We were having an issue with our new disposal & existing dishwasher.  Aiden was able to troubleshoot and resolve the issues in less than an hour.  He was courteous, professional & highly knowledgeable.  Would definitely call them again if needed.

Very satisfied with Z Plumberz. They are professional, response quickly (plumbers show up within hours), and communicate effectively. Everyone I have spoken to (the sales coordinator, the manager, and the plumbers) are all very thorough with the process. The rate is also pretty standard by Boston standard. I would highly recommend this company.

Updated: Leo and team reached out and made things right in terms of the extra pump, offering a refund.

Highly recommend Z PlumberZ for their excellent and professional customer service and quality workmanship. From the prompt communication with the owner, Leo, to the polite and knowledgeable plumber (Roberto Gonzalez) to the very reasonable pricing and warranty on parts & labor, this company and plumber has me as a customer for life! So pleased to have found a company that I can trust and count on. Already have them lined up for some additional work.

I am very pleased with Z plumbers.  The handle of our kitchen faucet broke off one evening.  I contacted Z plumbers about 8PM and spoke with a third party operator.  She forwarded the info to Z plumbers and I received a text back at 1030PM.  The owner called me at 730AM the next morning and asked me to send some pictures of the faucet.  He contacted the supplier and got information on a replacement part within an hour.  I decided to just replace faucet.  The owner was booked for the day but squeezed me in first thing the next day.  Later that day, the owner texted and said that a crew had finished up another job early and they could be out by 4PM.  There were two plumbers, Aiden and another young man who I didn't catch his name.  These gentlemen were terrific, both professionally and personally.  They replaced the faucet in about an hour and our kitchen was functioning again all within 22 hours of my call.  Good (and reliable) plumbers are very hard to find in the Boston area.  I can't recommend Z plumbers any higher.