Best Emergency Services in Boston MA

Big Blue is the best!
One morning, shortly before I had to go out of town, I awoke to our hot water heater spewing water all over the floor. Kumar from Big Blue was able to come the same day to stop the water and replace our heater. Donna, who answered the phone, helped me find the serial numbers so she could make sure they had the same heater in stock. Kumar and his colleague showed up and fixed things expertly.
After they fixed it, they tested our faucets to let the air out and refill the hot water. The shower faucet wasn't getting good water pressure, so Kumar came back another day with a new part for the valve. As he worked, he explained what caused the problem and how he was fixing it. Donna was able to bill my credit card over the phone so I didn't have to worry about writing a check.
I strongly recommend Big Blue.

Angel is amazing. Our hot water heater started leaking and affecting below floors, and he juggled some work to be able to help us. His work is very professional, precise, and clean. I definitely would like to work with him in other projects in the future.

I was so glad to find AMC Mechanical when our gas dryer died. Andrew responded promptly and professionally at every stage of the process. We ended up being Home Depot's first delivery of the day and Andrew ensured that he arrived right when they did (7:30 am on a Saturday morning!). He worked incredibly efficiently and made sure to test that the dryer was working properly. I have highly recommended him to my friends in the Boston area and would definitely call him again for any future plumbing jobs.

I hesitate to write this review...I'm...I'm afraid he'll get so popular he'll never be available to me...but this guy...Frank...is the nicest, most competent, most trustworthy plumber in the business...he also happens to be a distance swimmer and horse trainer...how cool is that?

My toilet tank/bowl wasn't filling with water...i called a local plumber (heritage plumbing) and paid the standard $95 for the guy to come out and assess...i figured he'd replace the toilet guts...he said he wouldn't touch it, the pipe from toilet to the wall look rusted, to replace the guts wouldn't be worth it...i should just get a new toilet, and a new pipe to the wall...to the tune of $850. yes. $850.00.

I said lemme think about it and then I found Frank. He came the next morning and installed a new toilet. he said he coulda fixed the guts easily but my toilet was from the 70s and was using a ton of water...would be best to just replace it...and the pipe from the toilet to the wall wasn't rusted it was just dirty.

did the whole thing for around $300. that includes the toilet itself. Frank will give you the straight dope. call him. he's just as amazing as he sounds on everyone's reviews...

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet and efficient they were  they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

Toilet flooded middle of the day and Christopher was extremely quick to respond and show up for the job. He was very responsive and showed a genuine care for his customers.

Our heat was out. I called the office at 10:15am.  It is now 12:40pm and my heat is fixed!! Staff was polite and friendly. I couldn't be happier.

Bill did an exemplary job. He is extremely responsive, knowledgable, and a pleasure to work with. His customer service is second to none. He took excellent care of our furnace and addressed all of our concerns. I look forward to hiring him again in the future.

Mike Richard has done outstanding work at our home over the past 8 years. He works so efficiently he actually jogs to his truck and back to get any needed supplies. Mike is always timely and communicates about any issues that he finds, offering various solutions. Most recently, he put me in touch with other contractors that have also done superb work.

Casper really how to me again when I needed it!! I'm so happy that they are reasonable, prompt, dependable, knowledgeable, and somebody you could really trust and feel good about.

Select them if you don't want to second-guess your choice for plumber. I'm really glad I found them and you will be too!

Boston is a small town.

My hot water was off. Matt (T-Flow, 617-818-1229) was available late, after Thanksgiving. I chose him because Yelp put him at the top. I read his reviews. And mine will sound similar. Short story, it was the TACO zone valve (whatever) for my indirect water heater, a $450 part.

I said to Matt, you close in 4 minutes. We can talk tomorrow. Matt - instead let's get started. Please send pics. They're worth a thousand words. Matt teaches me by phone: you have the following system. It could be these couple things. I'm sorry, though. I don't feel comfortable sending out my guys to do this specific work. He immediately sends me to another five star resolution. Their work, and that of the city, follows. It applies. Give Matt and T-Flow credit.

General Plumbing and Heating (781-396-3809). Jon - Matt told me the specifics. Here's what I think: Your boiler is only two years old. Before we talk money: Do you smell gas? I open the furnace door and check. Just a little, I said. Call the gas company. Tell them you smell a little gas.

The gas company in Cambridge was prompt. I receive mandatory good phone safety instructions from eversource gas. In maybe 25 minutes flat the gas guy is there and done. It is not a danger. He says I did right by calling. Here I'm thinking hot shower. And I become a safer new home owner. And he guessed right what it was. Free consult, no guilt.

Jon's guys, Roberto and Chris have the system humming early afternoon. Nice guys.

And Matt at T-Flow didn't make a dime. He's just another community leader in his corner of our fair city.

I called Wayne's today. Within and hour Jay was here and fixed my clogged drain. He was very professional and friendly. Extremely happy with the service.

Very satisfied with Z Plumberz. They are professional, response quickly (plumbers show up within hours), and communicate effectively. Everyone I have spoken to (the sales coordinator, the manager, and the plumbers) are all very thorough with the process. The rate is also pretty standard by Boston standard. I would highly recommend this company.

I really enjoyed working with Green Energy Mechanical for our furnace replacement. It is clear that Jonathan knows a lot about the industry and gave a thorough outline of the options. We had a great experience with them.

This company needs to be your first and only choice to get the main drain cleared out. Had lots of roots per video inspection. Peter worked very hard to clear the main drain. He withdrew about eight pounds of roots. A dozen worms were in the pile. Final video showed the drain perfectly clear. Also, he was the first person to ever tell me were the main drain location is in the yard. Been here since 1995.
Thank you Rapid Flow!!!!

Like most homeowners, we hate anything relating to a plumbing issue.  For me especially - water and I just do not get along in a house.  I've had various issues already, but this was one of the most annoying - my basement shower, elevated on a wooden frame and installed by the previous owner who did a shit DIY all around job, was a mess and as shoddy as an island shack.  So when the shower started leaking at the base between the frame and the cement floor, I knew I was in trouble and that it would be a disastrous fix if it involved pulling out the frame.  

Well, step one was the research what the eff I was going to do.  After some friendly advice from the all-knowing Google, I knew I probably needed to call a plumber (which I hate) and that it was going to cost mucho dinero (the exact reason I hate calling plumbers).  I didn't want any surprises for the plumbers I reached out to for estimates due to the possibility of tearing up the wooden base, so I was quite frank in my mass emails I sent out describing my issue.  Boy, were the responses fun, and included but were not limited to:

-We don't have time for this type of job.  Ever.
-We're fully booked until a month later, can you wait?
-Yeah, we're going to need to come by in order to do an estimate.  That'll cost you $150.  
-No response. (probably laughing at why anyone would waste their time with an annoying job like this)

No, eff you all.  Luckily for me, Bill answered within a day, and said he'd check out the issue.  Bill was great - personable, reasonable and professional.  I couldn't have asked for anyone better.  He went into the issue understanding my concern, and attempted to fix the leak without getting to the base.  Unfortunately, due to the previous scumbag and his wholesome fail at DIY at using glue like some maniacal second grader, Bill was unable to pry the drain out from the top.  So I gave him a miserable nod, allowing him to start the process of tearing up the frame.  The more wooden planks he tore from both the base and the side frame, the heavier my heart, as I could see Bill was not expecting the layers upon layers of wood blocking his way to the drain and pipe.  At one point, he stopped, stating there was a plank he wouldn't be able to get out unless he tore up the whole shower.  You could imagine the $$$$ rolling through my mind at that point - my field of vision was literally green, and then a sickening blood red.  But Bill, and I have to hand it to him, thought for about a minute when he saw my face, and said he may have another creative idea.

Thirty minutes later, and with a large hole slightly larger than a basketball in the wood, Bill had managed to fix the leak (which was caused by the previous owner not tightening the plastic cap underneath the drain.  Have I made my point about the incompetency of the previous owner yet?).  Despite having a large hole at the most inner wooden base, I was ecstatic, as Bill was able to get underneath the shower with minimal damage.  And the cost?  Slightly over $200 for over an hours+ work of worth, which includes the help of an apprentice he had observing and getting tools from their truck. This may be a bit expensive as this prices in labor only (no parts or supplies were needed), but due to the complexity and woodwork involved, I'm happy with the net result.  Bill will definitely be my go-to guy for my future plumbing needs!  Thanks Bill!

Had the pleasure of having Ron come out and replace the shut offs on my washing machine. He was on time, courteous, used Covid precautions and was very professional . He was able to come by the very day I called them and was very reasonable with his pricing.
 I would definitely recommend them and look forward to working with them again in the future.

I can't believe that people complain about plumbers when they can contact Baker-Elman. They are unbelievably competent, reasonably-priced and show up when they say they will show up: in short they are everything that many plumbing companies are not. Every employee I have encountered from the front-office staff who takes care of customers to the tradespeople who come out to do the job exude competence and care for their clients.

Two winters ago when our old boiler had problems, Baker-Elman came out to fix it, replaced a part for a $150 or so, and reassured me that the old boiler would more than do its job for the winter when any other plumbing company would have immediately tried to upsell me on a new boiler. This year I took advantage of gas company incentives and finally decided to upgrade to a high -efficiency boiler and could not be more pleased with the work that Baker-Elman did.

Is it possible to give no stars?  I lost a lot of money because of these guys.  First, they send over young kids on their own who don't know what they are doing and have to call the home office for help.  In one encounter I had a whistling faucet and they told me it needed replacing. I said that I would go out and buy a new faucet that they could use.  Somehow they talked me into a no-name faucet they had  telling me it was guaranteed and charged me an arm and a leg to have it installed (I am not usually so gullible so there is something about plumbing issues ...) Less than a year later the faucet has no water pressure.  I call them and they send someone over who tells me that the regulations have changed and now you get less water and when I called him on that ridiculous statement he told me that I needed a new faucet.  When I showed him the bill of the faucet they installed LESS THAN A YEAR AGO and they told me they would not stand behind it. I checked on the internet and the faucet is a piece of crap.  I have changed plumbers and highly recommend against using these guys.