Best Emergency Services in Boston MA

Excellent all the way around.  Arrived on time, returned phone calls, great crew.  Installed a new water heater and were great to deal with in all ways.  Highly recommended.

My landlord hires Angel and his team to work on our apartment and we have the greatest trust in him! He's deeply professional, does high quality work, and takes the time to explain what he's doing and why.

I hired Andrew to install a garbage disposal that I had already purchased. It was slightly larger than the old one, so I was worried it would be a tight fit and told Andrew this over the phone before the job. The first thing he does is yank the old disposal out so hard that the sink dislodges. Then to fix the sink he pulls out the dishwasher, breaking the copper connecting pipe. He putting the sink back haphazardly with a gap between the top and the counter. I ask if he is going to caulk it and he says he doesn't do that -- seems to me like a standard thing for a plumber.

Finally, he tries to put the new disposal in. It doesn't fit and he can't figure out a way to get to go in. Frustrated, he asks me to pay him $300 and says he wants to leave (his original estimate was $150-200). I offer him $200 for his time, but he won't accept the payment. Then he leaves, with the dishwasher still out of its place. He comes back because he forgot his phone, I ask him to reconnect the dishwasher He reluctantly does so and it starts leaking so he just shuts off the supply. He says the connecter is broken and I should go get a new one myself and he will install it the next day. I go out and buy the hose, but then he refuses to come back and install it. So now I have no disposal, a broken sink and a broken dishwasher.

I found Andrew to be very unprofessional. Some jobs are challenging. To get frustrated and take it out on the customer, and to leave the customer's kitchen in worse condition than you found it is unacceptable. At least he didn't accept my money in the end, so I can pay another plumber to fix the dishwasher he broke.

Frank called me back the same day for a relatively small job, a disposal installation. He arrived on time the next day, and his pricing was simple and transparent. On arrival, he immediately had concerns: the cabinet was an awkward space with a low sink, and little room to maneuver. Frank explained the possible complications, and came up with a plan for arranging the plumbing. After a run to the local plumbing supply house for parts, he managed to get everything squeezed in perfectly. I would definitely call him again.

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet and efficient they were  they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

I had a nightmare situation with a toilet overflowing and flooding the place with sewage, on a friday evening. Chris and his team showed up quickly that evening and came back the next day to continue working on the problem till it was resolved. I highly recommend their services.

When our water heater broke, they responded quickly and came on the same day. Welter was super nice and explained everything what was wrong and how to fix if the same thing happens next time. He never pushed / forced to buy or replace anything and gave us some options. We had a great experience with them and definitely we will use them whenever we need! Highly highly recommend!!!

I have never in my life met a team so passionate at their job.  We needed a water heater replaced in our house as well as some other areas issues looked at/fixed.  Once we called Landmark we were completely taken care of.  We were met at the house and provided options that ranged in prices (with no upset pressure), they educated us on current requirements for venting (3 duct to a now required 4 duct), as well as provided us some good insights into how the water system works in general.  Clearly knowledgeable.  The quote they provided was never exceeded and we were provided options when looking at water heaters.  We chose the one we wanted and before you knew it the team was at the house, early on a beautiful Saturday morning ready and eager to get to work.  The work was done beautifully.  Not only did we have a new water heater installed (which looks darn good I must say), they installed the new venting ducts as well as shored up ALL the pipes in the basement (something they certainly did not need to do): insulated this one, clamped down that one, checked the water pressure here and removed excess pipes there.  A dream team.  

Quoting and invoicing is done through FreshBooks which makes the entire transaction paperless and easy.  Pricing was unbelievably fair for the work done.

These guys have not only earned our trust, but have earned lifelong customers as well as references.

Mike has a very charming personality that wins you over, he leaves making you think - wow what a nice and honest man but then you realize that is all a facade. I asked him to come over to look at some corroded pipes. he said nothing was leaking so there was no problem.  I told him our disposal wasnt working and that I wasnt sure if I needed to fix it since I dont use it, he said Oh its easy I said Ok.... He never told me Oh its easy, it will cost you $160 because I spent 1 minute of my time.

I have never interacted with a person who deceived me like this. He should have been upfront about the cost - and then I would not think this way. I dont trust him in my home and would advise you not to trust him in yours.

No call, No show.

Had a scheduled appointment but no show and no call with an explanation or offer to reschedule.

Matt from t-flow was super responsive at 9pm on a Thursday night, scheduling someone to come out the next morning to replace my water heater. I unfortunately cannot account for the work, because I had it replaced by a family member instead for free. But the responsiveness after hours was great!

I live in a condo and had some water backing up in my bathroom sink, which I suspected was from water usage in my neighbors unit.  I called the company who does plumbing work in our building and described the problem.  They said it was a drain issue and suggested I call Wayne's Drains.  

Well, I'm glad I did! The answering service was prompt and within 2 hrs. Little Wayne was at my building.  He was very polite, personable, and knowledgeable.  He helped me understand the issue as well as steps I could take to prevent future drain build ups.  No one wants to deal with drain issues but Little Wayne made it the best experience it could be and his positive attitude about the whole thing made it much less stressful!  Thanks, Wayne's Drains!!

We were having an issue with our new disposal & existing dishwasher.  Aiden was able to troubleshoot and resolve the issues in less than an hour.  He was courteous, professional & highly knowledgeable.  Would definitely call them again if needed.

I would like to give them no stars but that is not an option.  We had a terrible experience with this business.  A year ago, we had a heating system and a humidification system installed.  Jonathan, the owner, was out on vacation and had his crew come and install the entire system.  The first thing that we noticed was the loud sounds coming from the unit and they came back twice to try and fix it but couldn't figure it out.  Then the humidification system leaked -- they came back to try and fix it and had someone paint the ceiling.  We thought they were great but then it happened again and worse this time.  We had a huge leak in the attic -- thankfully my husband is handy and was able to turn it off.  This time, they said they couldn't fix it and offered us $200 as a refund for the humidification system.  I told them I wanted a working system not $200!  He said that was the best they could do and refused to pay for someone to paint the ceiling again.  We have since asked for an estimate from two other contractors to fix it.  they said that the humidification system NEVER should have been installed in the attic in the first place, second the sound was due to the fact that the duct work they used was incorrect so all the duct work would have to be replaced.  Their estimates cost more than the original system!!  Do yourself a favor and do not use these people.  I will be making a complaint to the BBB as well. I am happy to speak personally to anyone who wants to discuss our experience.  I don't make bad reviews lightly but this is ridiculous.  I have a whole system in my attic that does not work and a loud humming sound that wakes my little one up every time the system goes down.

Yup... another emergency in East Boston and Rapid Flow came to my rescue again!! I honestly don't even know how they can be so good... really, I don't! They came out immediately and diagnosed my problem..  the next day they had a whole crew at my house before 7am on Friday! Talk about Rapid! They orchestrated everything so quickly... permits, equipment, soil, gravel, a police detail and the BWS inspection... all in less than 24 hours. The owner of the company was even on site. Some of them were there working until 8pm! Not only are all their workers competent, but they are so nice and respectful! This is such a top notch organization!

It is so awful when you have a need for emergency plumbing services... but they really take control of the situation and put the homeowner at ease. A truly amazing group of people.

I just moved to a new house and everything is a mess, include the washing machine. It leaks heavily and I'm not sure where the problem is. It caused serious water damage. I called Clark plumbing and they sent two guys to help me out the next day. They did absolutely perfect job and get it done in 20min. They are also really nice people and I would definitely call them again in the future if anything goes wrong again. Highly recommended and thank you very much.

Excellent communication and service. I gladly would recommend their services. I had a leaking in my laundry  and it's was fixed fairly quickly. Thank you

This company got Best of Boston 2008 for a reason.

It all started with the kohler kitchen sink faucet slowly leaking at its hub.
The company answers the phone. They are nice while doing it.
The plumber came out within a day (they have emergency service too).
They have a lot of good info online as to services available, and they are LOCAL to the burbs west of boston inside 128.
When unable to fix it that day due to parts needed, he showed me the exact part numbers, and kohler shipped them to us free. Better yet, Cheryl personally came over to the house, found some parts in her warehouse to try to fix the faucet faster, and it worked. I gave her the free replacements.

David Elman called the house to tell me updates. It got fixed the day before thanksgiving.  My wife was losing it until then. Um, it didn't cost a lot for 3 total visits (can you guess what we paid? Less than 1 roto rooter, for sure)

No, I don't have any vested interest in this company, I'm trying to help the average homeowner, because its tough out there!

I can't recommend this company enough considering the sea of unknowns in metro boston. Call them before anyone else!

STAY CLEAR FROM THIS COMPANY! Wish I could give a negative star. Very very dishonest! Came and tried to prolong work hour by unnecessary job. The main guy is a big talker, and wastes your time by his life story and investment strategies, and you have to pay for the time he talks! A 30 minutes work eventually took them more than 3 hours to finish. They lied about a machine's price and charged very high price for bringing it to the house. Will never ever use them again. Take my advice, stay away from them!