Best HVAC System Repair in Tucson AZ

Our Air Conditioner quit working during a 95 degree afternoon and Fusion was the only place that could service our unit the same day I called. They repaired as needed, the only complaint is that I felt the cost for the service was excessive but admittedly it was on the weekend.

Just total Grade A service!
I installed a bathroom light fixture myself, and subsequently lost power to the entire bathroom...so they came out not only fixed the problem but also fixed the reason why it all fell apart in the first place.

These guys are fabulous.  Friendly and personable combined with a very high commitment to excellence in every aspect of their work.  They installed n a new heating and humidification system along with high tech control system in our home and did a fantastic job.  Prompt, honest and totally reliable.  Best Heating and Cooling firm I've dealt with in Tucson.

We needed some preventative maintenance done on our 14 year old system. Danny came out the next day at the promised time. He took the time to show us the various components that needed replacement, cleaning and adjustment. He then performed the work quickly and professionally, and at what we felt was a reasonable price for the service provided. We should be able to extend the life of our systems thanks to Danny's expertise.

I'm new to Tucson n had guests coming for the holidays when one bathroom decided to break. Cassius came out and looked at the toilet and bathtub . He knows his stuff! Fixed it very fast and was 100% accurate on his start and end times. Price was fair too.

I can't believe they are closed on a Saturday.
We traveled all the way from NW Marana to pick up furnace filters. This is a terrible inconvenience.
On top of it, we were in front of the store and saw people there. We called the number and it bounced to another state!!!

Would not recommend this company in the summer months. They charged us 600 dollars to fix a leak, yet they never checked the Coil. Our system worked for two weeks, then they came and checked coil and options were 3,000 for one year warranty of a coil, or Buy a new system.  That is what we got for 600.00 which we were told would guarantee our system for a year.

I've used Carlson for years and they are not only responsive, they are kind and considerate. Their technicians are knowledgeable and have great customer service skills. Today I had my furnace replaced because the ac stopped working. When they were done and it was running I heard a vibrating noise. I called and James came back. It was the filter and he secured it. He left and it started vibrating again. He called to check and said he hadn't left because he wanted to be sure. Now he's back with a different solution. A great work ethic! I tell everyone about this company.

A salesman showed up, not a plumber. Tried to sell me a water heater when I didn't even call about a water heater issue. Wanted $700 to install a new toilet.....it better be made of gold for that price!!!  Don't get sucked in by the cheap service call price. I will not use this company again nor recommend them.

But I will say this - they are VERY organized and friendly when you call the office. Good follow-up and text you when they are on their way, etc.

This is my first home and first ac purchasing experience. This is a novel so be prepared to read. But read it please. Dont make the same mistake we did. I called to do their rejuvenation. It should be called a resupply our accounts. The come in and get you with this this and this needs to be done. It goes from 85 dollar special to the try and convince you to get the extra services. In our case we needed a new ac anyways because the previous was done terrible. A story for another time. So their guy giving us the quote tells us everything they are going to do and it sounds great. We wanted to do it first week of june as it was the end of may. Their manager called back and insisted it get done before June rolled around as they really wanted the sales to be on May's numbers. We gave in and they said two days of work were gonna happen as we also bought the tankless water heater. Ac removed the first day tankless installed the second day. So the day of the install came. 1 hour after they should have arrived to do the ac we got a call to reschedule to the next da . Two teams would come and get it done they said. So day two. The plumbers arrived first and ac installers arrived late. So by the time they went to do ac the water heater was being installed and installed around the preexisting ac as they couldn't do it how they wanted to. So 9 o'clock at night later they finish installing the ac. Yup. 9 PM. But the preexisting ac was still in the closet and they had to schedule to come back and do it. I asked about the additional work the original quote guy told us would get done. They stated we dont do that. ??? Ok whatever. They had to get called out to redo the water heater set up as my wife wasn't happy with it. All said and done we thought we were where we needed to be. First rain storm of the year happens. Our roof is leaking from where they installed a intake vent. I called them and they came out immediately to fix it. The guy went up and place patching stuff around the site. He came down and said we would be good. Fast forward two weeks later to another bad rain storm. Another leak from the same site. Called and they sent out the same tech. A single tech. He goes up and goes the same thing and says I'm pretty sure I got it. I got anything I could see. I asked if it's because he didnt know if they messed up the I stall. He looked me dead in the eye and said it was installed correctly. With buckets of water around him from the leak. Wtf. I looked up and said what about the water damage that's now around the site. He said use killz on it. So cover up a popcorn ceiling with a paint primer thing. Yea . That will look great. Not. Let alone out of my pocket for something that was rushed to begin with and was not done the right way. I called they customer service rep looking for answers to people that could help me. I was sent to their operations manager who I may have blown up on but when you are paying for 20 thousand dollars of equipment and services done the wrong way tell me you wouldnt. It is now August 1 and I'm currently in talks with their GM. We will see where this goes and I will update later. I hope someone higher than the Tucson branch managers read this and see what we had to go through.
As of now August 7th I am finishing my review. The tucson GM took care of us. The roof is being repaired. His professionalism and attentiveness to his customers changed the horrible time we had into a better experience. It is to be noted that though we did have a bad time initially all the staff, techs, and managers all are incredibly friendly and professional. Despite me blowing up they never once lost the professional friendly attitude. I want to thank the GM for all hes done to help us and make everything right.