Doug H.

07/08/2021 12:00:00 SA

Received a call from the technician, Richard, about 39 minutes prior to arrival. He arrived as promised. He was vey polite and professional. He did a thorough inspection of my heat pump and answered any questions I had. Didn't mind that I watched him work. Given that it was another hot day there was no rushing through the inspection. Will definitely call again if I have any trouble.

Terry M.

7/24/2023

So my 13 year old AC system died. They came out gave my options and we decided to go with a new system. The new system was put in and did not run.
Turns out it didn't need replacing, it was a misdiagnosis and could have been repaired fairly inexpensively
I spoke to the manager about it, they owned up to the problem and said it was their problem and they made everything right with me.
I figured for sure they would have tried to escape responsibility but they didn't.
So they earned a customer for life.
Then I found out about the VIP program $19.95 a month, gives you two preventative maintenance checks on your ac/furnace (normally $149 a time or $300 for 2) free furnace filters, discount on service calls and discount on part.
So your cost is $240 a year, and if you have 2 systems it is $360 per year with 4 maintenance servicing's worth $596 plus free filters for both units, discounted labor, discounted parts and priority service
Seems like a great deal

James L.

4/16/2021

Their season check up is great as a VIP member. Shout out to Nick Z for his service, professionalism and showing me a few tips.

Mary M.

3/15/2013

These guys are corrupt as the day is long. They tried to charge me for a service I did not order and lied about their fees prior to arriving to my home. Do yourself a favor and stay away from these guys!!!!!!!!!!!!!!!!!!!!!!!!

John M.

08/05/2021 12:00:00 SA

We had several plumbing issues with our kitchen sink faucet and drainage. Marcus Nez was the plumber who came to our service. He was professional, knowledgeable, polite, and clean. He quickly assessed the problems and resolved all our issues. I felt like we had hired a true professional who really knew what he was doing. When he finished, he made sure the area was completely cleaned and back in order.
I would recommend him to anyone. We have found our one reliable plumber.

Jan G.

8/25/2020

We have used Riteway for 15 years for HVAC services. This includes installing 2 new systems (different houses) and continuous maintenance agreements. They provide high quality service but are very expensive. We will probably not renew our maintenance after the last non-urgent service to replace a $60 thermostat cost $340. Customer loyalty only goes so far.

Jerry A.

07/03/2023 12:00:00 SA

Daniel Ramirez did an amazingly thorough tune up on my 3 year old heatpump/AC unit!

Christopher H.

6/20/2019

We had Rite Way come out to give us some options on a new air conditioner. Brian Gregory was the person that showed up. I have to say if you looked up professional in the dictionary their name would appear. Brian is the perfect person to represent this company. He showed up on time with his shoes covered with protection in case we were sensitive about our floors. Rite Way was the only company that did a heat analysis for the house. We were educated on how certain systems work (with diagrams) and how air flows throughout the house. Brian printed out 3 customized quotes right there and asked us to take our time and think it over. Never did he use any kind of sales pitch during our conversations. I believe this company is very detail oriented, and I also believe they will make any wrong right. We ended up going with another co. just because of the price. I'm sure Rite Way would have worked with us, but we didn't want to waste anymore time. So in saying all this I would highly recommend a free appointment with them.

BK C.

5/27/2011

Riteway came out and fixed our ac unit. 2 weeks later it was still leaking and we called them back out. The original tech had not opened up our unit the first time and noticed that the pan had cracked. They told us if they couldn't find another pan they would have to replace the boiler and the pan and that it would cost about $1,800. On top of this the techs bad mouth each other, saying the other ones are not doing a good job, they should have done this, etc. The owner was of no help and could care less if he lost us as a customer, which he did. Do not use this company.

R A.

3/23/2022

Edit: Richard W., owner of RiteWay, thanks but no thanks. I wouldn't let your people lay a single finger on this. I'm having someone I trust fix the issues your company created.

Be content I'm not sue-happy...

Original review: Avoid like the plague. The short of it: this inept company tried to slowly poison my family with carbon monoxide, rip us off by installing plastic instead of copper, and sold us an HVAC system too large for our house.

The longer version: in 2016, our AC died. We wanted mini-splits, because we had one in an addition and it was wonderful. The technician (salesperson) from Rite Way who came out told us that a mini-split simply wouldn't work for our house (we have since been told by multiple companies not trying to sell us anything that this was not true and that mini-splits would have been perfect for our house) and Rite Way instead convinced us we needed a large unit (which of course cost more). We are (were) trusting, so went with the recommendations of the professionals.

The guys putting in the HVAC were incompetent. Mark was one of them. It took them several days. Ever since then, I've had terrible smells in my house. It's an old place, so I figured it was the crawl space air coming up through gaps. I even replaced the floors last year. That helped some, but not all. The entire musty awful smell didn't go away until we shut down the HVAC system late in 2021. Ok. Some leaky ducts perhaps? We got another, more reputable company to come out to seal the leaks in the air returns.

What this other company found this week was that the air returns were never sealed properly by Rite Way, just duct taped. They also discovered that the flue was not connected, so carbon monoxide has been pumping into the attic whenever I use the heater, and then returned via the leaky air returns INTO MY HOUSE!! For YEARS... This all explains the headaches, the fatigue, the constant sinus allergies, and the funky smells that wouldn't go away because at worst we were breathing carbon monoxide and at best stale attic air (with a nice side of insulation particles, no doubt).

Additionally, the area with our HVAC was small, and also housed the hot water heater. After the HVAC went in, we decided to buy a new hot water heater, an on demand system, and put it outside. This required new plumbing under the house. We agreed on and paid for copper. At the time, we had another guy working on the house. He went under the house and saw that Rite Way was installing PVC, not copper. This is when we fired Rite Way and had someone else finish the hot water heater and plumbing install.

Incompetent. Lazy, Dishonest. Negligent. Other reviews back this up. Avoid like the plague.

Art L.

1/28/2020

It was supposed to be one of the twice a year basic ac services. Not with Riteway and not Steven Wannebo.

When a service tech is not afraid to answer questions and show you what your system can do, then that tech moves up and stands out. People like that need to be recognized, they make Riteway shine!

Here is the warm fuzzy, if Steven rolls out on your call just know you will be left with a feeling of comfort knowing that everything he does or touches is handled professionally and correct.

Steven took us thru the digital system explaining everything along the way. He was never afraid to allow uS to look over his shoulder and ask the dumb customer question like, what does that do? He took the time to tell us what was on the, above and beyond, Riteway service checklist and showed us as he completed task after task.

A digital and automated heating/cooling system that requires a degree to operate is intimidating but Riteway's knowledgeable techs are the best people to talk wiith because they have seen it!! Steven is tHe guy for this, he showed us emergency procedures sO that we stay warm during an equipment outage, not that there is much concern in Tucson AZ. Explaining function upon function of what our digital thermostat capabilities are, was another huge undertaking, but he took that time as well!

I could not be happier with Riteway and their choice in employees.

Thank you Steven, it is the people that Make America great again. Lol

Josue M.

08/01/2022 12:00:00 SA

For being one of the biggest companies in Tucson, they have the smallest knowledge in plumbing. I had them go check out a property so that they can give me a quote on some basic plumbing repairs and after a week I decided to call them because hadn't Heard from them at all. not an email, text, or call. when I spoke to them they told me they would have my estimate by the end of the day and nothing. so I called in the next day and they told me the same thing and nothing. then I called the next day and nothing. Then I called them a week later and they told me that they had to go over it with their boss who was out of town.... It blows my mind that a company as big as Rite Way depends on one man for their plumbing knowledge. ABSOLUTELY USELESS... just stick to AC repair guys.

Andi O.

12/23/2020

We've been having a bit of trouble with our furnace this winter which caused us an outrageously high gas bill! We called Rite Way and they sent David to help us! David was incredibly helpful and did his best to make sure that our furnace was in perfect working condition. However, the problem persisted in the following days and when we called Rite Way again, they set up another appointment for us, free of charge, with Jesus. Jesus found that the problem was with our thermostat, not our furnace, and now everything is working perfectly! We are so thankful for both David and Jesus' help and for the professionalism, promptness & efficiency of Rite Way! We signed up for their maintenance plan and will definitely be using them in the future!

Carol H.

12/13/2018

Not a great experience. Prices seemed high. Furnace had another thousand dollar+ problem within 2 weeks of initial costly fix. Not that easy to get appointment quickly within a stated time frame--necessary for working folks. Quote on new furnace significantly higher than another company and we were surprised there was zero follow-up (though it made our decision to switch much easier).

Mike G.

6/21/2021

They sent a tech out to find out what was wrong with our AC unit. The tech said there was a leak and couldn't find it. We had another tech from another company come out and he found the leak. Rite Way was professional and credited us back the money for the cost that their tech to come out and some of the services. Maybe an inexperienced tech but the service department was very nice and didn't raise any concerns. Would do business here again based on their honesty.

Elizabeth S.

5/23/2017

As stated by another Yelp reviewer, Rite Way tried to scam us. Had a wiring issue with our thermostat and called Rite Way to take a look at it. Fixed the issue promptly, but, then the technician wanted to just check to make sure there were no other problems. Alas, he said we were 2-3 pounds low on Freon and that the coils were corroded and leaking. His supervisor insisted on coming out that night to go over options. To replace the coils would have been around $4000 and the Freon was quoted at $185 per pound, of which we needed 2-3 pounds. He said he couldn't guarantee that the compressor wouldn't go anytime soon and if it did, the unit would have to be replaced because the EPA was phasing ours out. 16, 17 and 18 SEER units were quoted ranging between $12600 to $17000. Luckily, we don't rush into making decisions. And, since the A/C was still cooling, we told them we wanted to think on it. I mentioned the scenario to a realtor friend and he said it sounded like a scam. He gave me the name of someone he had used for a long time and trusted. On second opinion with another company, there is no loss of Freon and there are no leaks. Yes, it is an older unit. Yes, it will need to be replaced eventually. However, as for now, there is nothing wrong with it and the second guy said to just keep the air filters clean and call someone to do maintenance once or twice a year. He didn't even charge me for his time because he is so upset with the companies in the area who are trying to scam people and he didn't think it fair for me to have to pay because someone tried to scam me, causing the call for him to come out. I will definitely be keeping the 2nd guy in my Rolodex.

Sue T.

8/15/2019

Rite Way came installed my new A/C n Heater combo unit within 1 day. Sterling & Francisco were very knowledgeable, friendly, professional and did an efficient job. Very satisfied

Don D.

8/18/2017

Our home has been serviced by Rite Way for quite a few years now. Even though we have only lived here for 4 years now the previous owners also used Rite Way. I think their service is very good and they seem to have quality techs. We just had our ducts cleaned and their service tech whose name is Ladislao was very good. He explained everything he was going to do up front and was very careful and professional in everything he did. We have been getting a biannual service agreement for 4 years now and there have been no problems. The reason I'm not giving Rite Way 5 stars this time is because of a couple communication breakdowns with this last visit. Tech was supposed to call and his service was to be performed between 8-9am but just showed up 4 hours later after I made a call to the office. Then another phone call to the office manager was not returned and I had to call the office 2 days later. Bottom line: I will still continue to use them but need to pay a little closer attention to their communication skills.

John S.

7/23/2023

so far, so good!......new rooftop heat pump installed last year and it's holding up during this very warm summer!.....all staff have been very friendly and helpful.....I probably didn't pay an utter bargain price, but you get what you pay for may apply here......apparently, I'm a VIP, they call me, because I'm entitled to a couple or three free annual heat pump check-ups and they've even offered a free plumbing leak repair and a free water-heater flush!......admittedly, if something big is found wrong, there will be a charge (!), but the staff offered advice and didn't rush those free fixes/check-ups.......it's a pretty big company, but local and organized.....appointments are efficiently confirmed via text with even a picture of the tech who will show up (for security, I suppose).......thanks......

Joseph H.

5/18/2021

Over priced!! Do not go with Rite Way. A/c units usually run about $2500-3000 for my house. They wanted $9500 for unit plus install. They over $6000 for labor

Bonnie S.

3/30/2021

The techs are all great. They educate me, wear masks, and are very professional. The reason for my rating is that the process for scheduling is terrible. The scheduling people won't give a window for when they will come. When they do, it is often wrong. They say it is ok to leave because they will call with a 20 minute notice. I still can't go grocery shopping, to lunch or run an errand in Tucson. The last 4 times I scheduled someone, they did not plan to come until after 5:00 even though I told them that was unacceptable. I object to saying the tech will be there and I have to stay nearby and then they come when I am leaving for dinner (or after I'm gone). This is a pattern. If this doesn't change, I will not be renewing my service contract. Get it together!!

Anastasia O.

08/01/2015 12:00:00 SA

I set the appointment a week ahead of time and they came at the scheduled time. Martin was the tec they sent. He was very nice and was able to identify the problem we had. He was able to fix it super quick. I was amazed how fast it was done. He also cleaned up any mess that had been made. This was not something I had expected them to do. He was also very professional and patient with me, I had a lot of questions. He was able to answer all of them to where I could understand everything. He was even able to answer other questions I had about another bathroom. He gave me some tips incase I had problems in the future.I would use this company again without a doubt. Even the persons answering the phone were very polite.

Bobbie G.

10/10/2018 12:00:00 SA

Five Stars for Rite Way!! This is the AC company to call if you want fast and professional service. Juan the AC tech was professional and explained exactly what the problem was that we were having with our AC unit.
The office staff when calling to set up an appointment were very friendly and professional also.
Point is, AC is working smoothly again and we didn't get taken to the cleaners Great job Rite Way.
Thanks

Sophia R.

02/08/2018 12:00:00 SA

Update: A swift 30 minutes after I called to follow up today, a technician returns my phone call. On Monday, they guessed it to be a ~$4,000 repair. Today, he told me the owner quoted $5,300. I wonder if I wait another week, maybe we can round it up to $10,000? Good riddance, I'll go elsewhere.

-----------------------------------------------------

I called for an estimate last week and the technicians arrived on time this Monday. They told me that their manager was in a meeting but would send an estimate by that afternoon. Three days later, I haven't received a phone call or an email. When I called the office, a woman answered who sounded annoyed that I had called. She put me on hold and then told me somebody would call me back later.

Considering how much this renovation is expected to cost, you'd think the company would be more concerned about keeping a customer. Oh well, moving on.

Jennifer C.

04/10/2022 12:00:00 SA

This last weekend Rite way installed my new Lennox heating/cooling unit and thermostat. I kept expecting to be disappointed in the service since it is a lot of money and when it is that much you become hard to please. I wanted to wait to write this review until I made it up to my roof after they left to look over the work. I was expecting to have to touch up my roofs white coating because there was such a difference in size between the unit they craned away and the new one. No touch ups needed they coated around the unit themselves. After other contractors I was expecting to have to clean up after them. Not a speck of trash was left behind and they swept up. They were careful with my plants around the base of the house despite having to set up ladders, throw down pieces of the old unit, tools and trucks. They showed up with enough men to do the job right and quick. Inside the house when installing the thermostat they brought a towel to put down over my furniture to protect it from plaster dust. They took time to walk me through all of the features and how to improve access with an app for my phone. They did of course need access to bathrooms and water and were very quick and respectful of my things. My street is very narrow but they allowed for neighbors cars to pass and even at one point moved a truck so I could take a family member to an appointment. I have been trying to think of anything they could have done better and the only thing was to explain the financing with me in more detail but even that so far has worked out. Thank you for your best work Rite way.

Mary P.

11/28/2022

Thank you to Ben Bodell, our service technician, for his courteous and professional service visit. Ben arrived at the time scheduled and completed the evaluation and work efficiently. I appreciated his recommendations to keep our system running well.

Cassandra G.

4/16/2022

In the middle of the night we noticed a leak into our neighbors yard. We called the next day and Conrad was able to come out on a Saturday afternoon. He went above and beyond answering all questions and concerns I had. All along the way giving me options and recommendations. It was a great experience for an unexpected emergency

Edited: 2 days later after advising Conrad that the meter was still running before he left, our neighbors yard was still puddling. We ended up removing the tree which had cracked the pipe at 90 degree angle of pipe next to it. This was not fixed correctly at the time or even addressed which was the main problem and reason as to why I called.

Janice Y.

8/25/2021

I had an A/C unit that stopped working and the issue seemed to be electrical in nature. A very nice technician named Mike came to the house and did a great job explaining his efforts and ultimate did fix my problem.

The low rating is because of the pricing structure that Riteway used. 77.00 for a diagnostics. Expensive but okay. Mike then replaced a single board fuse (a 10 part) and charged me 130 dollars. Then Mike suggested replacing the blower motor capacitor, which he cited for 120 dollars. I turned this down because I had already located the capacitor on Amazon for 10.50.

Mike then indicated that within a short time, my furnace blower motor could fail, and he quoted me 1,100.00 dollars, but I found the OEM motor online for 200 dollars so there is 900 dollars of markup and labor. I have had the same motor replaced on a sister unit within the last two years and it only takes the technician 45 minutes to change the motor out, so this markup and labor is insanely high. (Previous motor total replacement cost was 390 dollars.

The upshot is that Riteway offered great service to our household but they are obviously putting the squeeze on their customers rather than taking care of them.

Steve O.

06/05/2020 12:00:00 SA

Our technician, Ron Miles, was very thorough. He took pictures of everything he checked and sent them as an email attachment so we know about each part he looked at and can see it's condition. Ron went beyond the call of duty by climbing up in the attic on a very hot day to check our ducts and insulation. Thank you, Rite Way, for sending us a very professional technician.

Irina G.

11/18/2018

In the beginning of this year we had a service technician coming to do maintenance on our Trane a/c unit. She convinced us to sign a 1 year maintenance agreement for 2 technician's visits. I called in July to schedule an appointment and they told me it's too early, I need to call when we are ready to switch to a heater. I called back in September and they scheduled an appointment in October. I was making an agreement that I can work from home that day, but when we came home after work that night where was a message that they cancelled our appointment and we should call to re-schedule. I called back and they told me that first available appointment will be on November 17. They gave me a window from 8:00am to 5:00pm. Also, they told me that they will call a day prior to confirm. Nobody called us on Friday. Yesterday (the day they suppose to come) I called them at 10:00am asking if they will come. They said they were going to call me, but nobody did. Finally, about 3:00pm technician came. Charged us another $65 (replaced some part) and gave us recommendation to get some extra staff for $1500. This morning we woke up and the temperature in the house is 60 degrees. Heater is not working (it was working fine before the technician came). We are soooooo disappointed! I called them this morning and they said someone should come this afternoon. Will see about it!

Charles S.

7/24/2022

Our AC was struggling in the July heat wave, so we hired Rite Way to perform a system inspection using one of their newspaper coupons. The technician was very prompt and professional, and he rapidly identified numerous problems including electrical issues, low refrigerant and others. When he left, the AC worked great! We do not hesitate to recommend Rite Way for AC service.

Tim R.

7/23/2017

We are selling our house and received an inspectors report with issues regarding both heat pumps on our home. One heat pump is 14 years old and the other heat pump is 28 years old. Richard from Rite-Way read the reports and explained what he would do and told me after looking at the heat pumps that he believed he could have both of the heat pumps meeting inspection requirements while he was at the house without making multiple trips. He thoroughly inspected both heat pumps and documented his inspection. He then performed the work needed to get both heat pumps to meet all the requirements from the inspectors report. After her performed the work he went over everything with me in detail even showing me some photographs of the repairs he had made based on his inspection. He e-mailed me his inspection and repair documents after he finished explaining the work he had done so I had copies before he left my house. When he left I had everything I needed to certify both heat pumps were fully compliant to the inspectors specifications. Richard was extremely knowledgeable and courteous. If I need any service in the future I will definitely call Rite-Way but I will also ask for Richard based on my experience with him.

Jim L.

04/08/2022 12:00:00 SA

Our 7 year old A/C stopped working so we called the company that installed it. They told us the compressor was bad and some other things. The estimate was over $4000.00. I called Riteway and they sent an agent, Bill Grant, the next day. He gave the information we needed in case we needed to replace the unit and arranged to have a technician, Charles, to do an evaluation for repair. He found that critical wire had never been installed during the initial Installation. Charles added the missing wire and repaired the damage. The cost less, than $400.00.

What an honest company. They could easily sold us new unit.

Riteway is the 4th A/C company we have worked. The only honest one we have found in Tucson.

Patricia H.

4/25/2022

Whenever I have a plumbing problem I call Rite Way. They are the absolute best!
Recently I had a problem with my air conditioner. I called and they sent out Ron who went over everything wrong and the costs. He was great. I have recommended Rite Way to all my friends.
As far as I'm concerned this is the best company to call when you have a problem.

P.Hopkins

Shawn L.

3/31/2014

What a RIP OFF!!!! NOTHING but a scam artist! Talk about just out for money. Before ever even looking or hearing anything that was wrong with my A/C- They already had it set in there minds that it was going to cost at least $423.50. So I asked the technician if he could put a dye in the system so that they could tell where the leak was coming from and he looked suprised that I knew something about Air Conditioning. I hadn't said anything up to this point and just listened to him try and talk my Elderly Grandfather out of every penny that he possible could, because he doesn't know anything about A/C. He then told how he wouldn't know how much freon it would hold and they charge by the pound. He came back in and guess what?- It just so happened to come out to exactly $423.50! I then asked him if he put the dye in the system and he said No that would have cost you another $129 for the leak detection diagnostic, because freon doesn't show signs of where it leaks from like a liquid or solid/ its a gas and you need an ultraviolet dye that is only shown under a black light. And the freon is not warrantied without the leak diagnostic!!!! Its also not cheap! so it can just leak back out and I'm out of almost $500?? He told me that I just need to get another compressor and itll only cost around $8000- but I can make a monthly payment! What a joke!!!!! Don't waste your money or your time, with these money hungry con artist. There not even good at lying to your face-even though thats all they do!!!!!!

Carol W.

3/20/2017

Serviceman told me I needed a new split-system. That I had leaking freon and a repair would cost me over $3000.00. But wait, not possible to repair, he said the parts aren't available any more. He would charge $200 a pound for freon which I understand is bought commercially approx. $450 for 60 pounds. Said I'd probably need $1000 worth. His supervisor came out and was ready to sell me a new system without even looking at it himself. He seemed surprised I wanted him to. Beginning quotes for a new 14 or 16 Seer system were at $9000, when others sell them for approx. $6000.
Another company came out and said although its an older system, EVERYTHING is working fine, though he can't guarantee for how long. Also said the freon level is ok -- as evidenced also by the AC cooling just fine. Charge for freon if I had needed it? $60 a pound minus $15 senior discount.
Agree with JCB.

Judy B.

04/03/2017 12:00:00 SA

Rite Way Company are scam artists. Not to be trusted. They installed my Heat/AC system 8 years ago and called me this spring to provide a free inspection. Upon inspection they told me my heat exchange was cracked, would cost $3000+ and while no urgency, was important to replace because of potential carbon monoxide poisoning. I said I needed some time to consider. I went to the manufacturers website and found out the heat exchange had a 10 year warranty. I called them and they confirmed but also said it would be highly unusual for that to go out. I called Rite-Way back and said the part should be under warranty and they said yes it was (why didn't the technician tell me that on inspection) but I would have to pay for labor and shipping, approximately $1500. I decided to call another company that was recommended on the manufacturers website to give me a second opinion. It cost me $85 and they came and told me nothing was wrong with my unit. He said if the heat exchange was cracked, we would be exposed to carbon monoxide and would know it, exhibiting headaches and other symptoms. Rite-Way is a rip off company and not to be trusted.

Stephen L.

8/31/2012

If you want cheap, go elsewhere. If you want quality products, well-trained techs, and fabulous customer service, this is the place.

Jerry H.

01/10/2023 12:00:00 SA

Today we had The Service Technician J. Aguayo. He was here for maintenance, great job. Mindful of our dogs and my wasn't offended by my general use of bad language. That's next level customer service skills.
Work was done and none of my dogs escaped and my wife is even happy- that never happens. Great tips going forward insofar as keeping the HVAC without issues. J.A. Helped with the app installation and how it works. I'm definitely sticking with Rite Way for all things HVAC.

Kyle K.

4/24/2017

Best service, cleanest installers, great warranty and free filters to boot.

The dissenting reviews here are not even close to my experience. Enjoying my state of the art equipment and have actually developed a friendship with the salesman who wrote our order up and saw it through.

Don't hesitate to call them. In fact, call Brandon at 520.762.4140. Tell I recommended him and Rite Way. He won't do you wrong.

Carol S.

01/02/2014 12:00:00 SA

Our first time using this company ... this technician was recommended to us particularly. We went through the company scheduling to be placed on his schedule. The contact with Rite Way was very nice, and the scheduler was quick, professional and extremely pleasant. Paul was on time, calling to let me know when he would arrive. He was great ... helping to educate us about the unit in this house we have recently purchased. He did a thorough inspection, indication which [parts he tested, why and what he recommended. He actually detailed the interior of my gas furnace!! the thing is now spotless. He gave us detailed options for service plans, information about parts and maintenance schedules and why. Since we are coming from PA to AZ, the requirements are different for our heating and cooling needs. I will be confidently calling this company again for AC service in the spring.

Holly F.

03/01/2017 12:00:00 SA

Rite Way plumbing came out to look at my master bedroom shower; there was no cold water running to the shower. After 2.5 hours, the tech was unable to diagnose the problem. I was charged $69, and I did not receive an estimate from the company. I received a call from the tech several days later saying that Rite Way did not have the manpower to fix my problem. I still requested an estimate, and I still have not received one. I called a different plumber who was able to diagnose and correct the problem in about 45 minutes for $100. I will not use Rite Way again.

Kimberly T.

9/25/2020

We have had RiteWay out several times the past few weeks with various projects. All of the crew gave detailed explanations of the work to be done and are all very friendly and respectful. They always show up on time and send texts with pics of the technician. I really appreciate the great work!

Gerry R.

6/22/2022

Rite Way does it the right way!

I am an engineer. I spent 20 years supervising maintenance employees, often who were plumbers. As an engineer I am persnickety. I my world things must be orderly, true to the world...everything needs to be clean, straight, 90-degree angles, with some 45-degree angles can be okay! Rite Way delivered!

We recently had installed at two different residences one salt free whole house water treatment system and two tankless hot water heaters. I have had 50-gallon hot water heaters fail to the point that they flooded my house twice. The water heaters at both properties were at the end of their lives it was time to get rid of them and replace them with tankless hot water heaters.

For those who do not know besides the benefit of tankless hot water heaters having a longer life they also provide endless hot water. The tankless hot water heaters prescribed by Rite Way also have a pump which when a hot water loop is installed you can have nearly instant hot water throughout your home. If you have a family that often runs out of hot water you need a tankless hot water system in your home.

When I called Rite Way a knowledgeable product manager came to both homes to assess and deliver our requirements. Within a few minutes I had all I needed to know to make my decision. Please note, I received quotes from other well-known brand-named plumbing companies in Tucson. Some tried to talk me out of tankless hot water heaters saying that the 1/2 inch gas line provided in most residential homes was too small for tankless hot water heaters. The system provided by Rite Way is designed to draw the gas to the unit so the 1/2 pipe is more than sufficient. Other companies wanted to install a larger gas line which would have added $2000 to the cost.

As was our situation our residence already had a hot water loop for nearly instant hot water through the 50-gallon hot water heater. Once the tankless hot water was installed we now have endless and almost instant hot water throughout our homes. I strongly recommend that you consider Rite Way for your plumbing needs.

Paige S.

2/16/2013

Be weary of sales people masquerading as technicians!
I had a problem with my heater not kicking on properly and called Rite Way. They told me it would be a $77 diagnostic charge. When the technician came to my house he tested everything but could not find anything mechanically wrong. He then proceeded to BS me about how the filter that I had was not a filter but a piece of packaging that supposedly should have been thrown out when they installed the heater 11+ years ago. This is false. It says in the owner's manual that it is a permanent, reusable filter. It even says how to clean and reinstall it which we have done each month for the 11+ years. The technician then told me that because I have left what he called a pebble catcher in instead of a paper filter (which wouldn't even fit) all these years I would need to spend $1700 to have the unit cleaned. He then proceeded to try to convince me that it might be time for a new unit for $10,000!!! The funny thing is, Rite Way has serviced our unit in the past and other technicians cleaned the permanent filter and replaced it.
The issue I called about was never diagnosed. I am sure they are great when you buy a new system but I am left $77 poorer and still no idea what was wrong with my heater.

Gabriel W.

07/08/2011 12:00:00 SA

I called Rite Way at 7:30 at night, requesting service ASAP. The call lady said that a service person would have to call me back to give me a quote. I hung up, and a few minutes later received a call from the same lady again, who told me that my service would be overtime and any and all materials/parts would also be OT charged. Diagnosis would cost $125, and no work would be included. Im not completely foreign to the world of A/C repair, so I asked her if she could quote me on the price of a few hypothetical repairs. She said no, and that quotes would only be given upon a technician coming to my house and charging me $125. I told her that I was not interested in their service in that case, and I would encourage you to do the same. I have a good nose for bullshit, and am a business owner myself. This company WREAKS of it. Look at the other reviews, even the good ones mention their questionable methods. If you need 24 hour service in Tucson, call 24 hour heating and cooling, (520) 250-0716. They do not hide anything from you, their diagnosis fee is $30 cheaper than Rite Way and includes the first hour of work. They did work on my business A/C a few months ago when it went out and did an excellent job (though the technician was a little tardy, the work was expedient and the technician was friendly, informative, and knowledgeable), and now Im having them do my house too. Best service in Tucson, by FAR, so don't waste your time with these jerk-offs. They're after your wallet and nothing more.

Dan D.

6/19/2018

Excellent follow-through on service!
Called Rite Way a few weeks ago when our AC condenser fan started shutting off at random. It had been way too long since we had any service done on the unit that came with the house 7 years ago (equipment is likely 12-20yrs old), so we knew if a recharge was all it needed, we'd be getting off easy. As suspected, it was way low on coolant- so they recharged it at a fair, but not cheap price.
After that it worked better/colder, but the outside unit became noisier...so we called them again. The diagnosis this time, after some checking of coolant pressure, etc, was that the fan was causing the extra noise. Replaced the fan- another healthy chunk of change, but not unreasonable. It sounded better, stayed on and cooled well....for a few days.
The start-up of the outdoor unit started becoming very loud and jarring- though the unit worked well still, we could tell it still needed attention. We called again, and they promptly sent out a service manager. He moved the unit around, checked things, tightened bolts, etc and left with it sounding better...for an hour or two.
When I came home from work last Friday the outdoor unit was way louder and screeching! Not a good sign. My wife was in a panic, as it was getting hotter by the day and we weren't sure what the next step would be- and if we could afford it! We called again, and they sent a technician named John out on Saturday morning after the rain had let up. He was very straightforward, aware of all the previous work and straight to the point that the compressor was failing (as we could tell even by the sound), and that it would have to be replaced.... uh oh! That usually means complete AC overhaul and a huge expense.
John voiced right away that he was aware that even though it was an older cooling system, it was working when we first called. He said he would have to consult his supervisor, but that they would take into account what had preceded the visit and what we had already paid and come up with a good resolution. He said we could continue using the AC (if we could tolerate the noise), as it was still cooling somewhat until they could find a solution. We were fretting from what the possibilities could be.......and when the unit stopped turning on Monday morning, we were feeling a little stressed to say the least. Pretty unsavory situation as Tucson heated back up to mid-100's Monday and into Tuesday, huh?
Here is where RiteWay made some customers for life- When my wife called again to let them know the urgency of the situation, John said he was going to set us up with a (close to brand new) condenser, install it, and fill it with coolant (the works)- FOR NO ADDITIONAL COST TO WHAT WE PAID PREVIOUSLY- including the installation! He and another technician came this morning and worked all day (on what would be a day off for John!) and installed a much quieter, much newer outdoor Trane unit. I work in a retail and service business, and I understand that things don't always go as planned when repairing/revamping aging equipment, and the technician can't always be blamed if older equipment breaks when you're trying to fix it- and still I can't believe how far above and beyond Rite Way went to make things right for us. Really astounding.
We were and now are just hoping to get another summer or two out of our aging AC system while we save to have the entire cooling system redone- and when we do, we are absolutely using RiteWay!!
Thank you again for all your efforts, John and company. You've put my wife's mind at ease (can't ever put a price on that) and it's nice and cool as I am writing this. We'll see you again anytime we need HVAC service!

Joseph H.

05/10/2022 12:00:00 SA

Recently got a new HVAC via the Costco partnership, and from start to current state it has been beyond expectations. They are so customer oriented, and thorough in their approach. I don't have enough good words to say about the process and people. Still early but what an excellent start. Highly recommend

Tom E.

5/25/2022

This company just performs poorly at everything they do. A year ago I called them out for an HVAC consultation/repair. Neither the sales person nor technician was of any help. The job was out up their ability. I ended up purchasing a unit online, installed it myself, and had another company connect and charge the system.

I gave them another chance with a plumbing problem. They wanted $5000 to clean out a drain. They said it was a two day job. I was able to knock it out in two hours and $150 for rental equipment.

These guys are probably expert at cleaning filters, and pouring Drano down drains, but beyond that, I wouldn't trust them with anything.

Luis A.

10/09/2020 12:00:00 SA

They responded to my call right away. Even though, the AC was still working, it felt like it was about to go out. Juan inspected the unit and provided an estimate. I agreed to the fair estimate and Juan was back to replace the worn out part in a matter of days. While in the house, Juan wore a mask and after completing the job, he even cleaned up. AC is working smoothly and quietly. Excellent service and support.

Wayne P.

5/26/2018

As a young property manager (new to the business), I called for a second set of eyes on my water cooler systems. Not only was the customer service superior, I was treated with the upmost respect. I have to give a special recognition to John Golkowski. With another company, I was given an estimate originally for around $600, which turned into $2000, I called in Rite Way for a second opionion. If their recommendation was the same, I let Rite Way know I would have them do the install. Under an hour later after the Tech showed up, my cooler is working amazing, I have to turn it off. And, to top it off, the cost is minimal, under $200. I will use this company again. I think you should give them a shot!!

Linda L.

12/30/2022

I have always had a 'good feeling' about RiteWay and each person I spoke to was polite and professional. I obtained an estimate for HVAC replacement last fall. I knew I had to consider replacement as the current unit was 16+ years old. The RiteWay estimate was lower than some but the budget friendly 'while supplies last' 14 seer unit was over $2k higher than the proposal I ultimately accepted elsewhere. My point being I was informed enough to know prices were reportedly increasing in the new year and 14 seer was going to be considered outdated and financing was an issue so RiteWay dropped the ball when speaking to me directly by A. not focusing on what I knew I wanted (16 seer) B. not offering finance options like their subsequent flyers C. not specifying their TEP 'energy star' status with rebate and D. not contacting me in December to update or offer the extension into January opportunity in subsequent flyers I received which also mentioned 0% financing available. Sorry Rite Way but your lack of attention to this matter and lack of fine tuning an offer when you had a ready willing and able customer trying to time it right and make the best deal they could financially is your downfall.

Marlie M.

4/30/2020

We were having problems with our air conditioner and Peter Barber came out to do the service call. He was very personable, respectful of social distancing, spent a lot of time fixing our problems, and gave us great suggestions for what to do differently going forward. Not only will we go with Rite Way again in the future, but we are going to make it a point to ask for him by name.

Megan C.

7/25/2017

Our AC unit completely broke down in the middle of summer, Felipe got it patched up the same day, and Richard scheduled for our new unit right away, we waited only a few days for a full replacement. They were awesome, Richard suggested upgrading to a more efficient unit, and since then our AC bills have noticeably dropped. Highly recommend, great customer service!!

Bill M.

3/28/2020

Had them come out to do a $99 water heater flush. Miguel was on time and very professional. He told me that it was better not to flush the water heater as it may cause it to leak. I asked how much it woule be to replace the water heater. He quoted me $1900. I thought that seemed high. I checked around with other plumbers and the average was about $700 to do the job. This was just a simple job, not a difficult location. Buyer beware for the up sell on the coupon deals you get in the mail!

Ann Marie C.

1/18/2023

Did great job on kitchen plumbing and heater repairs.

Lisa H.

8/24/2018

We have used Rite Way for over 10 years, even before they were Rite Way. Recently had a water leak on the indoor unit. The condensation pump had gone bad. The professional technician quoted a price of $663!!!! for a tiny pump. Something just wasn't Rite. I ordered the same exact part for $44.55 with shipping and got it the next day. With the price that Rite Way gave me I could buy 15 pumps!!

Rite Way, we are breaking up and I have no heartache! Folks beware, if you think the repair or part is too much, you are correct. Just don't do it the Rite Way.

Ruth F.

11/13/2018

Marcus K from Rite Way came out to service our heating and air conditioners. He did an excellent job and explained everything that he was going to do. He didn't rush through and answered any questions that I had along the way. He was very professional and left everything just as he found them. We have been very pleased with service we have received from Rite Way.

Rene M.

07/01/2019 12:00:00 SA

I had the same experience as a previous reviewer. After making a tune-up appointment for a week out, I waited until 4:30pm on the day of only to get a call saying they couldn't service me that day. They said the next available appointment was a week away.

Teri P.

6/23/2017

I want to thank Rite Way for an outstanding job! I came home from work and like a lot of people here inTucson my AC wasn't working. I have MS and the temperature in the house was 85 and climbing. I contacted Rite Way through their web chat and was told that someone would contact me shortly. A very kind woman called and asked a few questions about my current situation. I was told a technician would be able to be out the next day. The gentleman that came out was wonderful. He took his time and explained everything that was going on to me. If anyone needs a wonderful HVAC company, I would highly recommend Rite Way. I had a technician name Wesley and he was superb. Thank you Rite Way for doing a wonderful job!

James E.

06/12/2023 12:00:00 SA

We had work done with Riteway Heating. It was a bad experience.They do not stand behind their work. We have a seasonal property and are not always on site. We placed out trust in Riteway. The job was left unfinished and they take no responsibility whatsoever. Excuses, lies and double talk is all we get from them. Riteway can not be trusted. They pass the buck when it comes to responsibility. Not an honest company by any means. We should have gone with another company that has a better reputation. Being snowbirds, we didn't know how dishonest Riteway Heating is. If you are looking for a heating, cooling or plumbing company, do yourself a big favor, do not use Riteway Plumbing. I do not recommend them at all.

Cheryl S.

9/16/2019

Our air conditioner went out on a Saturday. We initially called the company we've used about 3-4 times; they never even called us back. We then called Rite Way. They called us back in a short time then came out within a couple of hours. Matt, the technician was excellent to work with and not only did a great job, he gave us many suggestions for making our system work better. A big plus, he wore shoe covers!! Excellent, excellent, thank you. They will be our go to company in the future.

Cathy S.

10/11/2022 12:00:00 SA

Happy with our new Trane A/C. Haven't used the heater yet.
Shout out to Nicholas Blain who came out for our first semi-annual maintenance.
Thoroughly inspected our new A/C and Heater, walked me through the controls, changed my filter, and helped with setting up the app to control our home while away.
Was polite, efficient, patient and professional. He deserves to be recognized!

Richard C.

05/08/2023 12:00:00 SA

What an incredible company! Rite Way Heating, Cooling an Plumbing in Tucson AZ is one of the best companies my wife and I have ever dealt with. They are always there when they say they will be, they are very professional, they do great work, and they text you who is coming, pictures of the individuals and a tracker to show when they will be there., As an example, Ben Bodell came out to fix a flex line. He was on time, very professional and friendly, fixed the problem within minutes and was gone. Great work Rite Way.

Monica G.

9/15/2016

Had rite way come out to give an estimate for work to be done at our residence. Also got two other estimates. Their estimate was $5000 dollars more than our lowest estimate. They wanted to use copper piping whereas both other contractors said that wasn't necessary. Wanted to get permits to do the work, both other companies said that wasn't necessary. Needless to say won't be recommending them or using them any time soon.

Peggy B.

11/19/2014

I have been using Rite-way for as long as I can remember. They put our AC unit in 10 yrs ago and I think we were using them before that. Since the AC unit installation, they have been coming out approximately every 6 months to service the unit. The techs are always nice and personable. John D., who came out last, is very friendly and thorough in the service. He is the first one I have ever noticed that vacuumed and flushed the condensation tubing. I will continue to use Rite-way for all of my AC needs.

Yve D.

07/06/2023 12:00:00 SA

Encouraged my daughter to call since her AC wasn't working And I saw good reviews on their website - the serviceman quoted her thousands to get her ac going but really pushed her to get a new ac/ she had another independent ac person come out and he fixed it for so so much cheaper and said she has a good until . He left her with some things she can do in the future to keep it going strong. I feel bad for even giving her Rite Way's number!

T L.

2/25/2023

Their markup is ridiculous! Not to mention the hard sell. Would not recommend

Line A.

11/14/2017

When rite way came out, it seemed like more of a sale pitch then an inspection. Wish I would've saved my 77 dollars, worthless

Frederick A.

12/17/2020

From their Customer Service Reps on the phone to the Service Techs out in the field, Rite-Way Heating, Cooling, and Plumbing stayed in touch with us regarding the plumbing work we had requested. Daniel Amaya, who did the inspection, the estimate, and the work, was courteous, and stayed in communication every step of the way with the job. He answered all of our inquiries, and the plumbing job was done efficiently, and on time.

Ken R.

06/10/2021 12:00:00 SA

We hired them for system check up.
They scanned system, checked freon and ran system.
Noted no repairs needed now possible coil would need to be replaced in future.
Two weeks later we turned air on , system blew and coil. 5 pounds of freon leaked out in two weeks causing coil to go.
Tech had line open and scanned freon 2 weeks earlier.
They do not want to take any responsibility. Their tech opened up line to scan freon and left it unsecured so system would break down.
Dont hire them in Tucson.
Tech threw out figures of 12 000 or 14000 for new system.
We strongly feel he left line loose and 5 pounds of freon leaked out so condenser couldn't pump it to coil.

Theresa M.

8/26/2019

I had water seeping up from the grout in the master bathroom. We called a plumber, Daniel, from Rite Way who came out that same afternoon. He said he thought it was an A/C issue and referred it back to their office. I received a call after the plumber left and she apologized that she couldn't get someone out until the next morning between 8:00 and 10:00. I received a call at 7:30 from Mike D. who said he'd be here at 8:00. Mike spent 3.5 hours fixing our problem. He took the time to show and explain to us what he was doing. He ended out correcting multiple problems. It wasn't cheap but I am very pleased with the work!
Thanks,
Theresa

Jeff W.

08/06/2022 12:00:00 SA

Ripoff. Charged $386 to replace the fill valve. Was ok with the $89 charged bc they came on a Saturday. But charging about $300 to replace a $20-30 part is ridiculous. The job, itself, only took about 20 minutes.

Carol S.

5/27/2017

Jazmine was our service tech today. What a pleasant professional person. This is our 2nd year to have a maintenance plan. I believe in preventative maintenance. Extends the life of a unit. Ours are 10+ years. Jazmine showed us a recording of our roof unit running and explained some of the workings to us. Have always had professional friendly service people and office people from RiteWay. Thank you!

Sarah L.

10/01/2010 12:00:00 SA

These guys ARE great. My old AC unit was close to death and the
tech told me he could fix it for about 1K but that he really recommended replacement. ( I knew it needed replacing and was
just trying to squeeze more time out of it).
Chris was their 2 hours later and was patient explaining all my options. The deal was done and 2 days later my new unit was installed. Techs were hardworking very thorough and very polite.
I have used them before and will use them again.

Don L.

5/15/2019

Everything about my interactions with Rite Way, from initial contact to final touch, exceeded expectations. I believe I have found the HVAC company I will stay with!

Mia C.

12/26/2019

I cannot begin to thank the staff from Rite Way. To start, my heater stopped blowing heat in the middle of the night and it was a very cold night. I called first thing in the morning and they had someone out that same day! Ronny came out and HE WAS AWESOME!!! Thorough, polite and just a great guy! The price was great and I had complete confidence in what he was doing, the right way the first time. Heater fixed that day. Special thanks to Chris Sundin and Ronny for their excellent service. They sure have my business for life.

Susan A.

11/30/2017

I called Rite-Way to schedule a service call at my house in Sonoita to fix our Rinnai Tankless Water Heater which is not heating at all. The lady I talked to could not have been nicer and confirmed that yes, they could travel to Sonoita to fix the water heater. We set the appointment and I assumed everything was set. I was out of town on business and my wife was down in Tucson, taking care of grandchildren., She made a special trip back up to Sonoita to meet the technician. ONE HOUR before the appointment, she received a call from Rite-Way and was told that they do not service the Sonoita area, anymore. When asked why they didn't know that two days ago when the appointment was confirmed, he had no answer. If they had been truthful with me in the first place we would have called someone else and my wife would not be taking cold showers now. We have used Rite-Way before on some of our other properties in Tucson, but rest assured we will never use them again.

Matt W.

3/23/2022

We've owned a local business here in Tucson for over 50 years. Our regular plumber retired so we called Rite Way to snake out 2 urinals in our men's bathroom. Ronnie showed up from Rite Way & told our manager that they don't make parts for those urinals & it would be $2,000 to replace them. What!! They didn't need parts! A local plumber overheard the conversation while eating his lunch. He grabbed his equipment, snaked out our drains & charged us $150. Rite Way is unethical & dishonest! Beware.

D C.

5/20/2021

Brandon from Riteway reached out and has been very proactive in resolving our issues. Very appreciative and his diligence to correct and rezolve future concerns.

Carol C.

07/05/2023 12:00:00 SA

Beyond Impressed! I recently needed to purchase a NEW HVAC system. Although paying for a brand new unit is never something we like to do, my experience with Dominic and Rite Way was super easy and pleasant.

Dominic was so patient and knowledgeable.

Fast forward 6 weeks and the system seemed to have just died :-(
Dominic assisted me with getting a tech out the same day. They diagnosed it as a faulty compressor and rather than trying to replace the part they did the RIGHT thing, and said they'd replace the entire brand new unit.

As if that's not amazing customer service on its own, this was Monday July 3rd, and they got a team out to me on Tuesday July 4th!!! Yes, on a major holiday they went above and beyond.

I as SOOOO happy that I chose Rite Way Heating Cooling and Plumbing. I always say that you don't know how good a business is until you have a problem.

Thank you Rite Way your customer service is phenomenal!

Jaime O.

4/16/2021

Loved working with this Mike from Rite Way. He's was clear, concise, and gave us many options at different price points so we could choose what was best for us. Not pushy at all which appreciate.

Tim P.

07/08/2017 12:00:00 SA

Scheduled appt for quote on AC. No call, no show.
Have to beleive low ratings are more accurate for this company!

JZ M.

01/05/2023 12:00:00 SA

Great a/c & heater service from Bradley Elam, wonderful tech. Responsive, knowledgeable, personable & professional. Purchased new Trane unit from these folks & very pleased with the unit and service.

Kenneth H.

06/10/2017 12:00:00 SA

Walk into office at 158 pm they close at 2 pm, yes we will be there...call from serviceman at 242 pm.. at house by 320... cool house by 7 pm thanks Fernando great service.

Marlys S.

12/13/2022

Frankie did our yearly cleaning/maintenance. He's very professional, thorough, and easy to have working around the house. He was very patient helping me reinstall the thermostat app on my phone which I really appreciate.

Jen B.

07/03/2022 12:00:00 SA

Incredibly disappointed in the AC tune up provided by this company. I was referred by TEP who indicated a rebate available when going through a participating comoany, i.e. Rite Way.

I never received a rebate or an explanation of why I didn't recieve it. Additionally this is a company that recommends replacing your AC Unit even when it is working and you have no complaints. Stay away. I will not be working with them again.

Devin K.

07/12/2023 12:00:00 SA

Frank was very professional and provided a detailed replacement A/C estimate, after a thorough evaluation. However, I did not end up hiring them because the estimated replacement price was nearly Double that of other companies', really! Not sure who they get to willingly pay that type of insane markup. Be smart, shop around!

Debbie L.

6/26/2023

I was inacccurately told I needed a new AC coil because mine had a leak. My unit is only 3 years old was under warranty but they wanted to charge me 2800$ in labor to replace it. I had another smaller AC company come out and found absolutely nothing wrong with the unit. Two weeks later still no problems. I feel I was taken advantage of ..
Stay away from this company the technicians must work on commission

Judy D.

11/15/2020

I have used other company's to service my AC unit and they don't come close to the expert service I received from Rite Way. The service tech was professional and thorough. He not only explained what was needed but showed me and provided pictures. I feel the price was reasonable and was offered several options for repair. The tech even programmed my thermostat! Great Company that still knows the value of superior customer service!

Andrea H.

9/26/2018

I am a native Tucsonan who, until last week, had only had a swamp cooler. I won't mention my age but I am a few years older than Rite Way, so that's a lot of monsoon seasons! Kevin Aronson was the Project Manager who came to my house and spent a great deal of time discussing my home, the products, how everything worked, etc. He was patient as I asked questions that I'm sure he had heard a thousand times. He translated the technical aspects into easy-to-understand terms. The installation crew who came out two days later were very professional. They identified themselves, wore clean uniforms, and were careful to wear paper booties and protect the carpet throughout the installation. They were also patient with me when I asked them to explain what they were doing. The crew worked a long day and stayed until everything met their standards. I appreciated how quickly a service person was sent out as we worked the kinks out and I learned about my new unit. I would recommend Rite Way to anyone who is looking for a top quality product with a great warranty, and a company that stands behind its product and employees.

Tamir W.

12/10/2022 12:00:00 SA

Been using Riteway for the last couple of years. Very professional group, and great staff. Always had a great experience with them.

Just Had a HVAC system review and maintenance visit for Ben Bodell -- he was very courteous, helpful, and complete. He left a full report and emailed us pictures of the service call and recommended options for better service and maintenance in the future. Really great technician. Very customer focused.

Alyssa A.

2/20/2020

My husband and I had our old AC unit go out last summer and needed a new one to replace it. We went with Rite Way since they were contracted with Costco (who we highly trust). Everything was great until we had some issues with a part that was missing for our install. This lead to a warm and frustrating week of part swaps and days at home waiting for technicians. On the upside, they worked hard to make things right with us afterwards. They're technicians have always been polite and empathetic to what we were going through. We just had our first routine heating and cooling tune up since our unit was installed. The Rite Way technician who came out, Steven W., was very polite, knowledgeable, and answered any questions I had about my unit. Thank you Steven for being so helpful!

David P.

01/07/2018 12:00:00 SA

They were very good about scheduling and coming on time. The price quoted how ever to change the wall valve, the toilet and then to haul it away, it quickly went over $1,000.00 and was not stopping there if there were problems with where it mounted to the piping in the floor. I paid the $70 something fee to show up and thanked him.

I went to Lowes and paid for a higher end toilet with delivery, install the new wall valve and they ended up fixing the cast iron base. around $350.00

I am sure they would have done a good job but really just because you live in a nice place and look old and desperate.

Paul O.

4/21/2020

Below is my review posted four years ago about Rite Way. The heat pump still is working flawlessly with routine pro maintenance. You can be the judge about this company:

In November, 2014 we hired this company to do a bargain annual inspection ($69?.) We were presented with a list of all the problems with our heat pump, which is 17 years old. It always has worked flawlessly since we moved here. We asked the tech if it would be better to replace it rather than over $1000 of repairs. He had a salesperson here within minutes. Both the tech and salesperson were very nice and professional.

They both spent a great deal of time going over the options with us, a selection of four different systems. But why so expensive? $10,000 for what seemed to be a contractor's system, thousands more for a top-of-the-line Trane. We hired another company to look at our system. Not only did the tech put in writing there was nothing wrong whatsoever with our old heat pump, he also stated that he has seen them last 30 years. A new reasonably good system would cost not much over $5,000 he said. It is a simple installation.

The heat pump has worked flawlessly ever since we were given the list of things wrong with it and the attempt to sell us an over-priced system was made. Lesson learned? Get a second quote and watch out for sales tactics.

Laura B.

3/16/2018

I have had a yearly service contract for many years and have always requested technician Mike Davis to service our units. Mike is very thorough, patient, knowledgeable and professional. He takes his time to inspect, clean, and provides recommendations to ensure an efficient running air conditioner. Mike is always courteous and pleasant - he has provided outstanding service every time!!

Diane R.

7/30/2020

My AC went out. I had bought 2 AC's from Riteway for 2 homes, spent alot of money. My grandson is a special needs child so I needed help fast. They came within 1 day, but the serviceman replaced the pump without flushing out the system which caused the failure. The AC went down again within the hour. He came out again. I've I contacted the company to complain about the job not being done properly, but never heard back. Apparently they don't care about service after they sell you an AC.

Nanette H.

12/31/2016

If you need a great heating, cooling and plumbing company I would highly recommend RiteWay!
The first time we used them was when the air conditioner was not working over the summer. I had made an appointment, but just happened to see their van in front of a neighbors home and thought they might have had the address confused. But this was not the case, for they had just finished servicing a unit at my neighbors.
Brandon explained that he had not been assigned my home, but he called into the office and got permission to service my unit. He was actually done for the day, but took the time to diagnose the problem and leave to get what was needed for the repair, returning quickly to finish the job.
Brandon gave us such great service that I felt if I ever needed service in the future RiteWay would be the company I would choose, so we signed up for their service plan.
Recently, under the plan, we had our furnace serviced and took care of some minor repairs. The filters were changed free of charge. Once again Brandon took care of us. He is very polite, and takes the time to patiently explain what he is doing and what he recommends. I appreciated his advice and did not feel pressured into making major decisions right away on possible repairs. I also appreciated that he put on shoe covers whenever he walked through our home.
If all the employees are like Brandon this company is going to be around for a long time!!!

John K.

5/25/2016

Bought my home two years ago. AC unit did not work after both first and second Spring. Used another HVAC company to service unit both times. Was told by the technicians who came for second year repair that I needed a new coil, but they believed there was a manufacturer's recall on the coil. I checked into that and called Rite Way who originally installed unit in 2010--prior to my ownership of this home. I learned from Rite Way that it gives free second opinions on work needing to be completed. I arranged for a next day visit from Rite Way techs, confirming immediately that coil was leaking badly. Tech called immediately while on-site, determined that coil was guaranteed for 10 years and quoted me a very reasonable price to exchange old coil with new free one. Coil was ordered immediately, arrived within a day ( a Friday) and was installed early the next week. Installation tech was very hard working, knew what he was doing, and was very efficient and friendly. Price was even a few dollars less than was quoted. I could not be happier about the entire experience with Rite Way. My house is again very cool!

Amanda A.

7/31/2023

When our AC went out on a Sunday night we called and they were able to have someone out the next morning. They were communicative throughout the process, the tech that came out was great and knowledgeable. They knew what the problem was right away and fixed it on the spot! Definitely recommend them for your ac needs!

Mary D.

10/08/2022 12:00:00 SA

I agreed to pay their estimated amount and did pay them, but never again. You be the judge - should it cost $575 to replace a simple toilet flapper kit? $300 for the parts? $114 in total for items listed on the invoice as Corporate and Profit? The guy was there for 20 minutes. They reduced the price to $525 but only because the plumber broke my floor.

Reading some of the other reviews it seems as if I wasn't the only one who had this experience. I had a great experience with Southern AZ plumbing for many years, but these guys are not worth your trouble.

Blaine E.

11/07/2018 12:00:00 SA

Plumber said he would dig a hole and fix my leaking water pipe. Instead, said he could not fix the pipe yet still charge $320 for digging a shallow hole. Then went on to quote nearly $7,000 to replace the whole main line even though my other quote was roughly half the price. Would never use them.

Mike S.

11/10/2016 12:00:00 SA

I have used Rite Way now for about 8 years and am very pleased with their service.
In addition my folks have sued them as well and to have been very comfortable with
their work and employees that stop into do the actual work. Would highly recommend
them services as heating n cooling or even plumbing.

John Z.

11/17/2018

I have used Rite Way Cooling & Plumbing for 9 years, BUT NO LONGER. I even had them install 2 new A/C units in my home and had a service contract. When they came last Spring to inspect my hot water heater (part of the service contract) they diagnosed a problem. I requested that they send me an estimate to replace the tank. NEVER HEARD A WORD.

Now it is time for the semi-annual a/c furnace inspection. The first problem was they now require that you block out an entire day for the service appointment with no clue as to what time of day they will show. Not even on the morning of the appointment. That is ARROGANCE.

Now, the Saturday before the Monday that I blocked out for them I received a call from these characters. They can't make it on the day I blocked out at their request. Could I please block out another day to await their presence?

They must have too much business to treat their customer like crap!

Can anyone recommend an HVAC company that cares about their customers because I am DONE with Rite Way. Must be new management there!

Tessa E.

9/25/2018

My AC went out the hottest week of the year this summer and I called Rite Way immediately. Kevin Aronson took care of me and I can't say enough about the guy. He came by right away, gave me all of my options and answered all of my questions. I had a temporary fix on my old AC the next day and a new unit installed the following day! Kevin was timely, thorough and treated me as if I was family. I'll refer Kevin and Rite Way to anyone and everyone with total confidence!

Troy J.

11/29/2018

Ron Miles was awesome to work with on our air conditioner issue. He was very thorough and helpful throughout the process. Thanks Ron!

James T.

6/17/2023

My wife saw a leak in our garage from our water heater and called Rite Way. Within two hours Jerald and Aaron were at our house and helped us diagnose that after 14 years our water heater was done.

They gave us some quotes for tankless and tanked water heater replacements. We went with the tanked option and they were able to remove and haul away our old heater and install a new one on the spot.

Jerald and Aaron were friendly, professional and very helpful. They answered all my questions and got us whatever discounts were available to us. We used Rite Way to replace our AC and because of the amazing customer service they were the first company we thought of for our water heater.

We recommend them highly and took advantage of their 18 month 0% interest financing.

Aaron C.

07/11/2017 12:00:00 SA

I called Riteway to schedule a maintenance appointment on my AC unit. They had to reschedule my original appointment which I thought was understandable, with the heat causing so many other people's AC to go down. The technician who showed up (Jazmine) called in advance and showed up promptly. She was extremely nice and went about her work while being as unobtrusive as possible. She was done in about 30 minutes and said most everything checked out. She did say that one of my capacitors wasn't running at an optimal level and she recommended replacing it. I decided to wait on the repair. All-in-all I would've given Riteway a 5, but have to mark them down for the price they charge for that fix. After receiving the invoice I saw that they charge $200 for a capacitor replacement. The capacitor itself is between $12-$15 at Home Depot or online, and replacing it is a matter of shutting of the power to the AC unit, disconnecting 4 wires on the old capacitor, hooking them to the new one and screwing the mount back in place. $185 in labor for 5-10 minutes of work seems extravagant. This is no knock on the technician at all. She was fantastic, but Riteway, you've gotta get that pricing adjusted.

Ann F.

5/16/2017

David Valencia of Rite Way did a great job diagnosing the problem and gave me a couple of options. Hes a friendly and sympathetic person with integrity and Rite Way is also a company of integrity.
Im very happy with their service!!

S D.

10/24/2014

We were remodeling our home and needed to install a second A/C system. We were referred to Riteway by Costco - that was the first sign that this was a reputable company. Kevin (from sales) came to our home and was very professional, talented and knowledgeable. He convinced us to also replace our existing (ancient) A/C system which would save us in heating/cooling costs. Kevin took care of us expertly and helped us get an interest free (for 3 years) credit line so that we could afford to replace our existing and install our new A/C units. On installation day, the manager showed up with Kevin and the installation team to make sure everything went seamlessly. Weeks and even months later we requested to have someone come look at the unit (we were concerned that perhaps the new unit was a little noisy) and Riteway was easy to reach and responded immediately sending technicians and even the manager to hear our concerns and resolve them to our satisfaction. We had a great experience and would recommend them to anyone looking for a reliable and reputable company to handle their heating/cooling needs.

Jim S.

11/16/2022

Ben Bodell performed our 6 month maintenance on our rooftop unit.
Couldn't be happier with Ben's courteous professional service.
Thanks Ben!

Donna B.

5/30/2023

A+++. Our septic tank got clogged, so I called RiteWay because we've used them many times in the past. As always, their customer service/scheduling team is terrific. They tell you what they're going to do, when they're going to do it, and then they DO it. Great communication and great follow through. Technician Mylan Johnson showed up right on time and quickly resolved the problem. He was professional, courteous, answered all the questions we had, and made some helpful recommendations. We are happy to give him and RiteWay our very highest recommendation.

Steven K.

3/17/2021

About the only thing I'd allow this company to do is run a snake through a drain. I wouldn't trust them with any new plumbing work, replacement/repairs of plumbing, and CERTAINLY NOT allow them near an HVAC system. Leave the higher-level stuff to the other contractors in town. Rite Way hires inexperienced people looking for work and then puts them in a van with a tool set and sends them off.

And, I do enjoy the monthly mail solicitations. I think I've now seen three different ways to spell my last name. That along shows how much the customer matters.

Jonnie C.

1/28/2019

We certainly did the right thing when we chose Rite Way for our AC service. The tech who was just here for our service check up did a thorough and complete job. He didn't find anything and that is a first for any company. A big thank you to the company and our tech, Josh Force.

Joellen L.

04/11/2018 12:00:00 SA

I have been a Rite-Way customer for many years, beginning with my redo of the heating/cooling systems in my almost-new home 15 years ago. Rite-Way handled that beautifully, and they have maintained my system ever since. Mike Davis is the technician I rely on - he is always reliable, professional, knowledgeable. I count on him to spot areas of concern, make recommendations, and ensure that the systems are operating properly. I'm very happy with their service.

Pat D.

2/18/2019

We have used Rite Way for over 15 years. The service people are alway professional and courteous. I have always had great response with both routine calls and emergency situations. Highly recommend Rite Way.

Susan N.

08/06/2018 12:00:00 SA

Rite Way is the best service company I have used. I have had them come out in the last 2 years and they fixed what was wrong, which was the motor, at a very reasonable price. John Golkowski and his son have been really straight forward with me, and I have come to trust them. Peter Barber and Joseph were so nice, friendly and did a great job getting my A/C up and running again. The weather outside was 109 and it was 92 in my house. I just want to thank everyone at RiteWay for helping me out in such a fast and cool way.

Karen M.

08/01/2021 12:00:00 SA

So this was the first company I looked up on Google to come out and help me with my plumbing and my AC issue. I had rite way probably come out I think 3x. First time for Inspection estimate. And then I had them come out twice for my plumbing issues. Christopher Williamson was my AC guy. Then Vincent villa Was my plumbing guy that came out twice. They both did a really phenomenal job. They were very thorough and helpful. Vincent help replace some plumbing and re-seat the toilet. Also point out some issues that could be an issue in the future to look out for. And he also installed a little tub thing for the water heater in case it ever leaked. He also did check for leaks on the water heater and was super thorough. I would hundred percent recommend rite way. They have always been super professional, super kind and helpful for my needs. and they are very thorough and upfront with their pricing too.

Stephanie M.

1/21/2023

Just had our maintenance work completed by Ben Bodell. Ben was great to work with. He was thorough during and after his work with lots of details and helpful suggestions. Ben's pride in his work and who he is was refreshing. Well done Ben and Rite Way.

Rue Ferret G.

04/10/2018 12:00:00 SA

Thank you Riteway, I can always count on them to be on time and to do the project right the first time. I had a service call today to get the AC ready for the summer, and I want to say thank you to David Keesler for answering all my questions and for getting my unit ready for the Heat of Tucson! Riteway is by far the best Heating and Cooling company in Tucson, thank you

James F.

3/31/2016

I think RightWay should get 10 Stars I will tell you my story called air conditioning Refrigeration guy to look at my unit before summer. It was a twenty-three-year-old unit it had a plug coil burnt contactors Rusty capacitor low r22 freon looks like about $800 to get it back up working I decided to purchase a new unit and furnace... I will have to say, that I have never seen the most efficient service, estimator and installation service team... Their name speaks for themselves RightWay I watched all through the installs of the furnace and air conditioning units. They are well organized, my hat is off to the owner of this company... It pays to train your people and have rules and policies in place. Too all participated from the serviceman, estimator and two the installation service men... it was a great my pleasure and thank you all very much great job pleasure doing business with you . Thank you very much for everyone's help that participated with a very smooth unpleasant dealings I would recommend them to anybody you get what you pay for these days and this company is a good value

James Fredericks Tucson Arizona 85746

Doreen L.

1/23/2016

I can't believe they are closed on a Saturday.
We traveled all the way from NW Marana to pick up furnace filters. This is a terrible inconvenience.
On top of it, we were in front of the store and saw people there. We called the number and it bounced to another state!!!

Mandie W.

07/07/2023 12:00:00 SA

The actual workers who replace and repair items, they deserve five stars. Their administrative department and hiring department is who deserves this one star. They're supposed to be the grease on the wheels so to speak, but in communications with them recently, my niece shared real time emails from the hiring department. She applied for one job, wasn't told that position was placed on a hiring freeze for a while, and was then virtually interviewed for an absolutely different position she didn't recall applying for. They wanted to interview her in person for that position she didn't apply for but a job is a job, so she went ahead and did so. A family emergency happened the day of that real life interview and she reached out to Rite Way right after she found out to reschedule, but guess what? They told my niece through an email that the position was closed. I was reading the emails going back and forth as she was sending them and I was perplexed. Why would a company's administrative department lie about wanting to interview someone if the position had been already taken? Also her interaction was with someone named Joseph A. (I won't type out his whole last name). Do better, Rite Way.

Debra B.

8/23/2022

I had an issue with my AC unit which turned out to be a problem with the compressor. Rite Way made good on their promise to take care of things and went above and beyond. The office staff was polite and patient. The managers reached out to the manufacturer to ensure my problem was fixed. Benjamin and Bradley worked hard all day in the scorching heat to complete the job. Sometimes things go awry but it says a lot when a company does the right thing. I highly recommend them.

Nathan C.

04/01/2020 12:00:00 SA

Worked with Rite Way for two years now and as an Arizona resident there's nothing more important than having a heating and cooling company I can rely on.

Most recently worked with technician Jorge Aguayo on a routine A/C check-up. He was very informative regarding every aspect of how air flows and is optimally filtered throughout my house. He also provided me with some tips on how to save energy and maximize cooling during the summer that I had no idea about. It's rare to experience this level of care and service these days, but when I do, I take note.

I also want to give a shout out to Richard Huerta at Rite Way who completed major work on my HVAC unit last year. His work was independently verified as being Grade A, top notch (quite the opposite of whoever installed the unit before I bought the place). Realized I never left a review for his work, and also, I'm running out of places online to post good reviews for these people. Keep up the good work--I'll be a customer for a long time coming.

Rick P.

8/31/2018

Rite Way has been my go-to heating and cooling service and equipment company for years and I find them reasonably priced - but especially knowledgeable, responsive and friendly. Earlier this week, technician Ron Miles diagnosed a failed AC unit and restored operations in the quickest time possible. I could not be happier.

Jerry G.

2/15/2022

I thought I was calling AllPro Plumbing but this is now Rite Way Heating, Cooling, and Plumbing. Setup an appointment, and on the day they were supposed to arrive, I called to confirm the appointment. After 4 hours of waiting, they never showed up.

John M.

5/16/2023

We've spent over $20,000 to date, and they've recently submitted a bid for another $14,000, which we will not be accepting, given the unacceptably bad warranty service we have(n't) received.

It's 1000 and the technician hasn't come out for a promised first call. This is the 3rd technician assigned to the job, which was supposed to take an hour or two and is now on Day 5.

Don't be fooled by Richard's responses to the reviews-- All of the miscommunications between Sales, Fulfillment, Installation and Service -- ALL OF IT, is on Richard. Most recently Richard changed a very specific request for an itemized bid that I made to Eric, the Sales rep, into a ONE-LINE bid for $14,000.

On four different occassions, I've asked to speak to Richard. It's never happened.

Stay away.

Jen T.

6/27/2020

My water heater flooded on a Friday afternoon - during a very busy weekend and I needed someone to come out on Friday to stop the leak. Rite Way was the first company to respond as others were on vacation or backed up. They were very nice and very professional. They emptied my water heater that night. They said they would come by the next morning and remove my old water heater and replace it with a smaller but new one. They gave me the price. I was in desperate need but I was also on a budget. I said I wanted to check around but then they said they could give me a few dollars off. This replacement was quite high - but again, I was desperate to get it replaced and it had to be done on a Saturday. The install was done. I tipped the installers and thank them. I paid the bill. Then to my surprise, I found out later they charged me for an add-on at 1K. Yes - an add-on at almost a thousand dollars. This was not something that I had to purchase then - but that was not explained to me. I never got any instructions with this TACO water pump, and so I called the office and had to talk to the head plumbing guy whose name was on the permit and he said this was a add-on and he would send me instructions for its use. He emailed me the instructions. I have to say that I really lost trust in this company with this news. They were not straight with me. I felt they took advantage of me at a tough time. There are many other companies in this business in Tucson that are probably more honest.

Matt H.

7/30/2016

Alot of my customers have used Rite Way and loved their service. I've done business with Rite Way for over ten years. You can trust service from any of their employees. I've personally worked with Bryce, Frank, Charles and Rick in the past. These are a very talented group of guys.

L H.

05/07/2020 12:00:00 SA

Riteway is the Wrong Way! I purchased a new Trane HVAC system two months ago and have had nothing but headaches and problems. The furnace was installed 3 times, because of installation errors. The installers were dirty, kicked the furance to try to get it into place, were sloppy, put a hole in my ceiling and when I pointed it out they shrugged and walked away. When I first turned on the a/c a couple of weeks ago, it cooled to a blistering 80+ degrees and no lower. They sent yet another repairman, who said they had put some cap on wrong and it pressed a valve leaking out the coolant, but assured me it was fixed. If it was fixed, why am I sitting in an 80 degree house right now, when the thermostat is set to 72? What could be worse than this? The sales manager Richard calling and making empty promises of delivering the quality system I paid for again and again, all while dismissing my frustration and singing the praises of Riteway's inept, unqualified and unprofessional staff. I did not pay thousands of dollars to sit in a hot house, being told a bunch of lies from this company. Beyond angry.

Deborah B.

12/24/2015

We are extremely happy with the service we received with Rite Way! They are very professional. They had replaced our Air Conditioning unit a few years back and we were very satisfied with the unit they put in and the service we received at that time. So when we had an increasing problem over the last few months with our plumbing we called them. It turns out we had a cracked pipe under our foundation (post tension) and they were able to get to the problem without any difficulties. Bryce answered all our questions and went above and beyond in making sure the job ran smooth and to our satisfaction! While the work was being completed, Casey was very professional and respectful and made sure the house was cleaned and back to the way it was before they came out. I would highly recommend Rite Way.

Joseph T.

9/21/2021

Just had my most recent appointment with these folks. Much better. No high-pressure sales pitches, only advice and recommendations. D'Aarin was the consummate professional.

Don C.

7/22/2021

I receive estimates to installed AC systems package and they are definitely taken advantage of the summer demand by increasing prices. I had a Rite-Way salesman rep. come to my house to give me a estimate to replace my 13 year old AC unit. I receive estimate for one speed Trane XL 14.5 seer with 10 year parts and labor asking $15,323.00. Another estimate for two speed Trane 16 seer for $17,602. I received from few other AC company's estimates $3,200 to $4,000 less for the same Units. Make sure you get at least four estimates from reliable AC companies before making a decision on purchase. Rite-Way is very expensive company to receive AC estimates compare to other lower estimates I received. Please do your homework.

Tina M.

04/08/2020 12:00:00 SA

This is one of the best companies I've had the pleasure of doing business with. The employee's are very professional and very knowledgeable. I would recommend this company highly. I give them a 5 star rating. Jorge was very personable, and did a great job.

Lynn K.

03/07/2023 12:00:00 SA

Reached out to Riteway to fix a leaking bathroom spout. From my invoice, their description of the work is as follows, Arrived upon iob site was informed by customer shower is leaking. Notice when showers in off position water seeping from spout. Also noticed corrosion on showerhead and shower spout. Gave estimate to replace shower spout shower stems and showerhead customer approved. Removed a 40 fixtures and parts and install brand new price Fister stems tub spout shower head. 40 days later, the spout is leaking again. I called riteway about it and their response is that I would need to be charged another assessment fee for them to see it as it is past 30 days. This repair originally cost $711 to repair. Highly unhappy and would recommend going elsewhere.

Jim B.

06/02/2012 12:00:00 SA

I would not use these folks if they paid me to come out! I just moved in, and no hot water. Called them and was told $65 diagnostic charge. Fair enough, a house call fee. I SHOULD HAVE ASKED THE PRICE BEFOREHAND! I knew the elements on the HW heater were burned out - not big diagnosis, so I asked them to replace them for me, and while they were at it I needed a toilet flapper and an ice-maker line for the refer. Two guys were there for MAX 1.5 hours (one guy would do) They jury-rigged a toilet flapper (TOTO) which leaked a week later - $45.00 Ice maker line - $149.00 Solid gold? Two water heater elements (about 10 min to replace them, $39.00 each at Home Depot) $276.00 each, or $552.00 for both. Total bill $811 and $37.43 tax, for a grand total of $848.43! Lets see, retail price for the materials, $108, diagnostic fee $65, so labor was $500/hr! These guys are a solid RIP.

Laura D.

02/08/2023 12:00:00 SA

I truly don't know how other plumbers are still in business. These guys are so smart. So informative. But ultimately their prices are extremely reasonable. Their name speaks to their work. They show up on time. They give a courtesy call to let you know when to expect them. I couldn't have had a better experience. Ronnie and Anthony are top tier employees and deserve a raise. But, please take it from me. I have plumb plumbing, Cummings plumbing out to my home. They were all shady and were trying to run us thousands of dollars on a repair we did ourselves. Save your money and your time. Just call them and you will feel so good about that decision even if you are in a shitty situation.

Sue A.

8/25/2021

Our A/C unit went out at 9:30 pm so I went searching for a 24 hour repair on the internet. Rite Way showed up as giving 24 hour service so we called. Found out there is no one available....so apparently the whole 24 hour service thing is a bait and switch. They will be happy to come tomorrow during working hours but not tonight. Beware!!

Nicola B.

12/30/2017

Our furnace stopped working over the holidays. RiteWay was able to get out the next day and fix it. The following day it stopped working again. RiteWay sent out technician David Keesler that night, he arrived promptly and went to work trouble shooting the problem. His commitment to making sure we had heat was incredible. He is clearly very skilled at his job. He was very thorough and had a great sense of humor. He helped fix a few issues that were likely overheating the system, and even provided extra touches, including changing our filter and installing a carbon monoxide detector. Heat is working great. Would recommend these guys for sure, and if you can, ask for David!

Donald U.

8/18/2022

I called Riteway earlier today in the hope of getting someone to find a leak somewhere on my property. The fellow that they sent out for the job--Marco Berreda--was world-class in his devotion to customer service. He was incredibly knowledgeable, personable and outgoing and spent considerable time walking around the perimeter with me in an effort to find the leak and all without charge, due to a miscommunication between me and the office about what was needed. This guy is absolutely world class and kudos to Riteway for having such a skillful and classy guy on their team. A+++++

Anna Marie S.

08/03/2022 12:00:00 SA

This company and all staff are top notch, dedicated to great customer service and technical support if needed. We have been associated with Rite Way since 2018. This company installed a completely new AC and heating system in our home. In addition, they installed a Mini Split in our AZ room about 6 months after main unit.
We also have then come out every 6 months for maintenance of all systems. Today, Ryan Morse was our technician. Ryan is professional, courteous, and experienced. He cleaned and checked the systems, changed the filter, left an extra filter and showed pictures of everything. I highly recommend this company! Thank you Rite Way for your continued excellent service!

Karen P.

04/11/2022 12:00:00 SA

They have no respect for their customers time. I had appointment for 1 1/2 months. Got a call Friday canceling my Monday appointment, but still got a text they were coming. I called Sunday to see what the heck, and assured me they would call Monday morning for appointment. By 9:30 no call as to approximate time. They woo you by saying they call 40 minutes before, well today, 30 minutes was not there. I called by 4:30 and canceled. Guy showed up anyway. This is how it always go with this company, no respect for customers time. This got worse when they moved from their Speedway location. If you live on the Eastside forget them unless you want to wait around for their call and mess up your whole day. Service is good once they show up. I canned them and going somewhere else. I am sick of this lack of respect for an appointment time and their poor planning for their customers.

Michael S.

3/24/2020

On 2-18-20 we had a number of things done at our home and we I signed the approval for the work. It was a very hectic day and I should have read the estimate a bit more closely or checked with my wife on a few of the items. Replacing the bathroom sink drain plug for $306.00 is absurd. RiteWay has always done a great job on our HVAC system and on our water heater system but this job required a re-do and three trips to the house to complete a half day job. Also, ~$1450.00 to clean the drains seems a bit excessive especially when it had to be redone. If I ever call on them again for a plumbing problem I will take the extra time to completely read and understand the work to be done

Robin S.

12/10/2022 12:00:00 SA

Perhaps not everyone is aware that RiteWay has electricians as well as great HVAC and plumbing teams. I had an electrical issue crop up after having work done on my air conditioner, and RiteWay sent out Derek Waters first to diagnose the issue, and then sent him again with crew mate Ryan Rytting to repair the issues. These two gentlemen were so kind and polite, it was just a positive experience to have them at my home. They took time to ensure the problem was fully addressed, and that I understood everything they had done. They also let me know there was another, unrelated matter that I may want to consider repairing, but that it would not in the meantime create any safety hazard for my home. When I decide to have that repaired, I know I'll be calling RiteWay and asking for Derek and Ryan! I have been extremely satisfied with this company and their work.

Frank M.

3/18/2021

Will, it is March, 2021 and everything still working perfectly. We have had less than 100 bucks in repairs!

Steven H.

04/12/2023 12:00:00 SA

Michael Contreras did our HVAC system review and maintenance check today. He was extremely courteous, friendly and explained step by step what he was doing and why. He found and fixed a couple of small leaks and cleaned the whole unit. Everything was neatened up and looks great.

We were very happy with the service he provided. Thanks!

Mikal M.

5/22/2023

Kenneth was awesome! He showed me what was wrong with our a/c unit; it turns out frozen coils will stop a Trane! He explained the work to be done and even changed out our air filter.
He was friendly and personable and professional and I wouldn't hesitate to call Rite Way again.

Michael H.

4/28/2021

Please clean job site after work is complete. Neighbors were having AC unit replaced. Large rusted out chunk of equipment sitting out in the street while work was being completed. After Rite Way truck left several rusted pieces and screws remained on the street. Why would you leave all that mess behind?

Carol K.

12/31/2015

Try them for PLUMBING also!! I had a clog that I could not unclog, nor could 2 handymen nor 2 other plumbers, but Chris & Marty with Rite Way would not give up, used a number of different size snakes (seems they had more available than other companies) & even though a mishap occurred as can happen, a broken toilet, they were able to UNCLOG me FINALLY & installed a new toilet before leaving. Can finally shower again!!!

Frank F.

09/08/2020 12:00:00 SA

Semi Annual visit. Service rep was very thorough in insuring system is operating properly. Repaired a issue and conducted normal maintenance. Made some recommendations to insure we were at optimal performance. Very pleased with visit.

Alan D W.

3/31/2020

When our 15 year old heating/cooling rooftop unit quit we did not know what to buy or where to go. We did a lot of looking and asking. On a visit to Home Depot there was someone handing out Rite Way literature. We called them and arranged an appointment for assessment. The consultant was very professional and seemed to pay strict attention to our needs. Our experience with them has been spectacular. After the installation not only was our new unit inspected, but even our hot water heater (which they did not install) was checked and a problem was found with the vent. At no cost to us they sent a technician to install a proper vent. It is a year since the installation and and we have had two complimentary seasonal visits. Marcus Knauss has been the technician both times and I would welcome him and his company to see to our heating and air conditioning needs. I rate them as a five star company that I will always be happy to recommend.

Jeff D.

12/28/2015

Called for an initial check on old unit. They showed up when they were supposed and got my unit running great. Will call them with any future issues.

V.L. S.

10/17/2022

We had Rite Way come and service our AC and furnace this morning. The technician, Ryan Morse, called on his way and arrived when he said he would. He was very professional and respectful of the property. He explained what he was going to do and why, and even suggested a surge protector for the system. It made sense to me since we have surge protectors for our computers. Very pleased and recommend this business.

Ron S.

7/15/2019

Service scheduling is a real problem. Call ahead and agree to a day but no time frame to plan with. They try to call 30 min in advance but if I'm waiting all day for a check up they should be able to at least give an appropriate time like early, middle or end of day. That way the customer is able to plan. For the cost of their services and products I would think customer service would be a priority especially with all the poor reviews I'm seeing.

Mike T.

8/16/2019

After posting negative review I was notified I would receive a call from Brandon. I did and he explained the pricing method and apologized for not getting back to me and for the item being above what their pricing method would indicate. Brandon made a sincere effort to make me feel comfortable using and recommending RiteWay. Thanks Brandon.

Kev S.

6/16/2023

I made an appointment with someone at Rite Way that seemed either new or didn't know what she was doing regarding the cost for annual maintenance on a tankless water heater. Finally after being on hold for several minutes an appointment was made for June 15 between the hours of 8:00 am and 5:00 pm. A bit strange but she never asked for my address. However I was told the plumber would call me the day before the appointment to confirm a time. Along arrives the appointment day and no one calls me. I waited all day for a no show. I will be looking for another plumbing company that is more reliable.

Natasha R.

3/25/2021

Jesus came out to my house after getting quotes from two other companies. He was able to correctly diagnosis the problem when others could not. My motor was burned out because my Trane unit was FILTHY! The other two companies never told me my unit was dirty!!! He knew this because he took apart the whole thing, when the others just hooked it up to a diagnostic computer tool - which did not tell the unit needed deep cleaning. Had I replaced a motor with them, that new motor would have burned out in no time too. He was able to clean the interior so well, it was like new.

Jesus was honest, nice and priced the job right. I highly recommend Jesus and Rite way.

Kenneth N.

1/15/2022

Very happy with Rite Way plumbing Jerry and Nichclas did a fantastic job. If I owned a company I would be happy to have these two work for me.

Lisa G.

6/24/2019

Rite Way is such a great customer service oriented company. We received an estimate on a new AC unit but were unable to purchase because our roof needed to be replaced. Karen has been calling and checking up on me every few months to check in and see if we need any services for our AC unit and she often tells me about an ongoing discount or promotion. I recently spoke with her and asked about Duct cleaning. We scheduled an appointment and I was happy to be greeted by Ladislao. He was very friendly and pleasant to speak with about the air vent cleaning. He thoroughly explained the procedures and was very patient in listening to my concerns as well as answering questions. Ladislao did a great job on our vents and was kind enough to show me before and after pictures of the work. I felt very happy with the service and Ladislao took the time to make sure I had all of my questions answered at the end. The vents all look great and I couldn't be happier! We will call them again when the time comes for another service. Highly recommend!

James S.

2/16/2023

RiteWay's Ben Bodell provided professional, prompt and helpful service getting one of our two heating units in our recently installed HVAC system working properly. He isolated the issue and corrected in minutes, and then proceeded to ensure everything else was working properly. He did a great job explaining what he was doing and how we could fully leverage our new system. I have been impressed with RiteWay's work ethic and upbeat performance and Ben certainly epitomizes that.

Stephanie D.

5/31/2019

Called and requested cleaning paid over the phone per request price for service. They come out dont clean and provide estimate over 1100 for repairs. Stay clear.

Dean J.

10/30/2020

Fantastic techs who are thorough, honest, polite, and efficient. I have had 3 different Rite Waytechs out for either maintenance and/or repair on my HVAC system, and each one has exhibited the highest level of professionalism. The company charges a fair price and the techs are great!

Today Mike Davis and Jorge Aguayo did a major repair and I am delighted with their work and how my HVAC system is running now. I really need to send flowers to this company, or maybe bake pies for them. . . !

So happy my last HVAC company finally tossed on the straw that broke this camel's back. Rite Way is far, far superior in workmanship, knowledge, and true concern for customers.

Stan H.

03/10/2017 12:00:00 SA

Worked with Rob Stoddard on a new home that required three AC units. Rob and his crew were fantastic. They are highly skilled can do guys and truly customer oriented. Highly recommended

Jeff C.

11/14/2019

I'm reviewing this after 2 years, 5 months. Here's what happened.

I had broken my badly broken leg and was homebound, in a wheelchair/walker with a leg brace. My cooler broke, I called around and they said they could fix it today. This is Tucson, AZ, June, WELL over 100 degrees F.

Long story short, the cooler threw the wheel, they put it back on, billed me $195 and left before it was even cooling the house because the pan was still empty. All they would have had to do to fill the pan was take a bucket or a hose up there and fill it... 10 minutes to feel the cold air, but because of pain meds, and seeing it was blowing air again, I was okay.

3 weeks later, same thing happens. Turns out the guy put the wheel back on, but didn't tighten it. So it came right back off. Took the next guy 20 minutes. a year and a half later, still fine.

Their reply on another site was we're sorry you didn't get back to us before you contacted someone else, well, that's why I didn't. You didn't do it right the first time, why would I ask you do do it wrong again.

NEVER leave the workplace when it's not working, and finish the job before you do. Side note, that other review site has nothing but 5* reviews, and if I log in, there's just 1 1* review, mine.

Wheelchair bound, trapped in a house over 100 degrees F, and robbed by a repair company. Had their reply been let me refund you the cost of labor, even like say, 50% of it, I would think they're trying, but the reply was merely oh sorry you didn't let us keep going. Avoid, or if you must hire them, follow them up there and film them for your local news agency or youtube.

The guy was only there for 30 minutes. Used no parts, billed me almost $200 to *not* fix the problem.

There is NO excuse to bill $400/hour for shoddy work to someone in a wheelchair who can't even check it. None.

None.

Kauai H.

6/25/2020

They were going to charge my parents $16,000 for a new a/c. Total RIP off and am thinking of sueing them! Ended up going with another great company and spending under 5K. SHAME ON THEM FOR TRYING TO TAKE ADVANTAGE OF THE ELDERLY!

John R.

4/20/2015

They installed our expensive heat pump about 8 years ago and did a good job. We were using them for twice a year maintenance checks. They convinced me about 2 years ago to pay about $250/year for twice a year checks which include free draining of the hot water heater. The first time in for that the technician tried to tell me I needed a new $1000 water heater and showed me a spot on the inside, which he said was an indication of imminent failure. The water heater, covered by warranty, was fairly new and I knew it was fine, so declined. He did not rest all the cap correctly and we had a leak all over the garage floor. Another plumber came and assured me that the spot meant nothing and the unit was fine. Several other plumbers have told me the same. Of course it is still running well. Too bad some people don't understand that ultimately honest, good service pays of the most.

Mike G.

3/29/2016

Used them for a toilet rebuild utilizing a mailer coupon for $49. The had to come to the house twice as the first time they didn't have a part. The came back the following week. Technician (Moses), different than the first technician came in the house with no tools or parts in his hands. He called me a short time later and said the problem was fixed. When I asked about the rebuild he said this is considered a rebuild He told me the parts for the toilet are expensive. The coupons are deceptive, as they did not do a rebuild. The coupon indicates new flapper installed etc. I paid them $49 just to get them out of my house. I would never use this company again. Lesson learned.

Sandra P.

01/08/2023 12:00:00 SA

They did a terrific job when they came out for 6 month's maintenance on my heating and cooling unit...especially my tech Joe Kane...very nice guy and explained everything he was checking on...would highly recommend this company and Joe

Bob Y.

08/01/2017 12:00:00 SA

Emergency need, AC went out last night. Called Riteway AC in Tucson because a friend used them. They were able to get someone ( Mike Davis ) out within 3 hours. They located the problem, had the parts and did a great job putting things in. Mike took the time along the way to explain everything to me before he did it and gave me choices as to what my option were. Liked them enough to buy a regular service contract. Feel confident and call them if you have the need.

Donna Z.

7/29/2019

I am writing this for a friend who isn't computer savvy or able to write this review for themselves. I decided it was my absolute duty to tell you about a company who takes advantage of disabled seniors. My friend called this place to turn her cooler on finally in July because that's when she can afford it. The didn't change her float like she told them must be done every year, they left the dirty cooler pads on the roof and when I had to go up and put a new float on two days later I was pissed! So sick of these lazy ass company's ripping women off! Leaving pads on the roof is for total losers. 9

Evan K.

7/22/2013

This is the first time working with this company. My AC went out a couple of nights ago and I had originally contacted another company to come out and fix it (A&M heating and cooling) and they didn't even show up. I called Rite Way and within the hour someone was at the house ready to go. They were extremely polite and professional on the phone, and the repairman Andrew was fantastic. I would recommend this company to anyone who needs their AC units fixed.

And as we all know, Tucson is the equivalent to the surface of the sun in the summer. I have become accustomed to my lavish AC lifestyle.

Eva H.

04/10/2020 12:00:00 SA

5 stars for David Valencia, he worked on our A/C unit. And 5 stars for every aspect of this company from our first phone call for help.

Margaret A.

9/26/2022

I recently worked with Steve Sollenberger with Rite Way regarding a home with a serious sewer problem. I was the Real Estate broker representing the sellers. The first plumber provided a proposal to cut out the flooring from the bathroom, out to the hallway and through a bedroom to install a new sewer line. This would have caused extensive work to replace the flooring. Steve used his camera, experience, and knowledge to come up with a really great solution. He came out twice to analyze the situation. The entire job was done to perfection and exceeded my expectations. The flooring in the bathroom had minimal cuts, and the tile was taken out, & set aside to be reused. They replaced some pipes and sleeved others. He oversaw the technicians who stayed within the time frame and Steve came out himself to make sure everything was done properly and he saw to it that it was finished early in the morning so we could be on time with the closing. Kuddos to Devon too who kept the work going on time and demonstrated expertise. You can tell Steve loves his work and he is an expert at it. Rite Way and their team is my go to.
Margaret Avery Moon

Alan W.

04/12/2019 12:00:00 SA

When I first looked at their ratings I was going to pass on them. However I checked Home Depot and they are a preferred contractor. I called for an appointment. Having some prior experience, I expected the usual hype and anticipated the usual hard sell. My wife and I were very pleasantly surprised when Raul and Brian showed wonderful professionalism with humor and clarity in what they thought our needs were and the range of products available. We opted for their suggestion and then enjoyed the wonderful competence of Danny and Juan in performing a neat and quality installation of our new rooftop AC/heater. The follow-up call from Raul was another nice addition to dealing with people that care. I would recommend RiteWay to anyone looking for repair or installation.

Mark E.

07/07/2023 12:00:00 SA

We had our HVAC installed by Riteway and have continued with there annual maintenance contract. The Techs that they send our are very professional but as far as the customer service from the office is concerned it's terrible. They come out twice a year to service our unit and as do all companies there techs have to sell other parts or services. I reached out to the owner in May of 2023 voicing my displeasure about the HVAC unit that they installed. We have gone through 3 motors the owner said he would review my installation and problems that we have had with our system and get back to me. It's now the 7th of July and crickets. If I could do it all over again I would have used another company. The motor has been screaming again which I sent the owner the video and guess what, crickets. Do your homework and research before you make your decision. Piss poor customer service and instead of installing everything that you need at the installation they tell you that you need other parts to make your unit run more efficiently

Beth M.

3/30/2020

Rite Way is a company beyond compare. We have a maintenance contract with them that in the environment we are in right now we never expected a visit. They sent out Steve Wannebo. He was professional, knowledgeable and just a friendly person. He found something that no one else had. Not a big deal but you could really tell he knew his stuff. I will be requesting him on future visit.

Alyson R.

7/16/2021

Long story short: Rite Way is a dishonest company that has been dodging my simple requests for months and refuses to show me the video they supposedly took of my sewer line. I am having all kinds of drainage problems and I am concerned Rite Way damaged something while they were here and are afraid to tell me. Charges $2000 for a service that everyone says should run about $500, and won't even show you the video evidence they claim is included.

Full story: I was supposed to have All Pro camera my sewer line as part of the inspection on my new home, but they were bought by Rite Way so Rite Way ended up being the company that did it. They recommended hydro jetting the sewer line and repairing a crack in the vent stack, each service estimated at about $2000. This is my first home so I had no idea what a normal cost is and we didn't have time for a second opinion during the inspection period. I've since learned that $2000 is about four times what a normal hydro jet service costs.

Despite numerous requests from both me and my realtor, Rite Way never provided me with the video from the sewer inspection, so I was never able to visually verify the state of my sewer line. I just had to take their word for it. After a lot of pestering, my realtor was finally able to get a single screenshot of the cracked vent.

I know better now, but we went ahead and scheduled the recommended services after we closed on the house. A team of guys (not the ones who did my inspection) came by, worked on the place all day, charged me $4000 and were on their way.

My quote and my invoice both said that a camera inspection of the sewer line would be done after the hydro jetting was complete. Once again, I was never shown the video nor did anyone send it to me. I have been calling them for weeks now trying to get a copy of this video as we are now experiencing drainage problems that we didn't have before. Every single time I call I am told that the plumbing dispatcher is not in. No idea how they are able to dispatch plumbers with a plumbing dispatcher who never works! Anyway, they always say this mysterious person will call me so I can get the data and guess what never happens.

I know this is an older home so at this point I am increasingly concerned that Rite Way damaged my sewer line during this hydro jetting service and is afraid to tell me. That or they never did the camera inspection afterwards and they don't want to come back out and do it. Either way, the way they have treated me is extremely suspicious. I have a right to see the video--both videos--and they have continually dodged my requests. I can't trust anything they say or do now and I will actively tell everyone I know to avoid them. I was a naive first time homeowner and I feel like I've been scammed out of $4000 that was not easy for me to afford.

Nancy D.

6/24/2022

I'll be honest - I paid more for a Rite Way plumber than I would have paid for a plumber from a different company. Why? David Slaughter, the plumber, was friendly, helpful and efficient. He didn't just look at my leaking shower and give me an estimate -- he went above and beyond checking my plumbing to see if the problem was system-wide.

This is truly one of these times when I feel like you get what you pay for. Thank you David and Rite Way.

Sylvia W.

08/08/2018 12:00:00 SA

Great company to work with. Most polite group of technicians I've ever had the pleasure of working with..very clean and efficient. Would recommend hands down.

Kathleen A.

9/27/2022

I mistakenly relied on a Google reference and hired this company to repair an AC unit damaged in a hail storm. They ripped me off with their 19.99 a month service charge for nothing. They want this paid every month for a service contract that I do not need and threaten to double the cost of the repairs if I didn't pay it. I could have put a new unit on the house for what they wanted to charge for repairs if I did not succumb to their strong arm tactics with their phony service contract. I do not recommend any company that does something like this.

K B.

06/04/2019 12:00:00 SA

We bought ac/heating for 2 houses with Rite Way. We are totally satisfied with their sales and service. All the people we've dealt with were great. Today we had David Tona service our air conditioner He was knowledgeable and a great representative of their country. I'm glad we chose Rite Way.

Christine C.

1/28/2022

Our neighbor's thought they smelled a gas leak coming from our home, we called Rite Way and they were here immediately the same morning we called. Johnny Guerrero was extremely friendly, kind, professional, and knowledgeable. He ran diagnostics and identified no problem and did not charge for his time or services. EXTREMELY GRATEFUL and will definitely be using their services again!

Andi M.

3/26/2020

Thank you David & Jorge! Great response, and I'm ready for another Tucson summer! Prompt and thorough! Also thanks for getting my thermostats set up on my phone!

John S.

9/28/2021

My shower was almost inoperable - the tub flooded, hardly any water came out of the shower head. Rite Way provided same day service. Ronnie fixed all our problems in 45 minutes. Thank you Rite Way and special commendation goes to Ronnie, maybe the fastest plumber we've ever seen!

Thom M.

8/15/2017

From the first contact all the way through the installation of my AC unit I have been very pleased with their service, their follow up and professionalism! Frank provided me with a thorough estimate and made sure he answered all of my questions. The two guys (whose names I'm forgetting) who installed the unit were timely, professional, careful and extremely courteous. I highly recommend this company!

Tracey K.

08/07/2018 12:00:00 SA

Rite way quoted my mother $11 000 for a new air conditioner. She decided to get another estimate and $600 later her air was perfectly up and running. They should be ashamed.

Robert C.

7/16/2020

I would like to thank Delbert Valdez and all the people who staff Rite Way Heating, Cooling, and plumbing. From the first call I made to Rite Way I was treated like a valued new customer. I made an appointment for 4:30 on a Wednesday. Delbert called me prior to my appointment. I informed him I was still on way home from work. He said he will see me when I get home. Delbert showed up a few minutes after I got home and explained what he was going to do. He went up on the hot roof and took pictures and assessed my AC unit. He then showed me pictures of the very dirty coils that needed to be cleaned. Delbert gave me different options as far as cost and what could be done and what should be done. I asked about the service plan that they offer. I never sign up for service plans. He once again gave me options on payment plans for the service plan and explained immediate discounts that I would receive that day and for any future service calls. I told Delbert SIGN ME UP! I decided to pay on a monthly basis. Delbert went to work and took before and after pictures for me. This company has is right! No tricks or hidden fees. I wish I would have called them years ago. I have shared this with my co-workers and they plan on setting up appointments for services. DONT put it off people! You will regret not calling this company when you are stuck in the heat or cold. You cannot put a price on you or your family's comfort and safety in this Arizona heat. Great job! Keep your employees happy and they will stay loyal. Robert Chavez

Jack K.

6/28/2023

5 STARS ARE NOT ENOUGH!!
I had some issues in my utility room, as my home is +65 yo and things happen with old pipes.
Marco N. came out and gave me several options to resolve the issue. He explained everything to me very clearly, told me what he'd be doing and did an absolutely tremendous job!
His skills are very professional and he's also quite friendly and courteous. He left the job site spotless.
Yesterday Marco was the face and voice of Rite Way. It says a lot about the company to have these kind technicians on your staff.
Very satisfied with Rite Way for all my HVAC and Plumbing needs.

Joseph M.

10/17/2017

We had David out today for maintenance on our newly installed AC unit. He did an OUTSTANDING job! He was polite, thorough, efficient, helpful, and knowledgeable. I am extremely pleased with his visit today. I kept his business card and will always call Rite Way and David for any future service I need on my units. Great job Rite Way for hiring technicians like David!

J. S.

5/28/2018

Whem will negative star rating be available? Very disappointing service from Riteway Heating & Cooling. We scheduled an air conditioning service call for $79.00. That was supposed to be the total amount charged for an inspection. After paying $180.00 for the same service and no more information on why our A/C does not work. The first tech arrived whenever he felt like it (causing us to miss work) only to report that someone else needed to do the job. After waiting several more hours, the service tech did work that we did not authorize, nor were we made aware it was needed. That's what the extra costs was, is what was told to us. We were definitely unhappy with this service call and the fact that we were just suggested to buy a new unit. We dont recommend using their services, based on our negative experience.

Brian E.

12/20/2022

Very disappointed since Rite Way bought Southern AZ Plumbing that we have used for over 10 years - water heater crapped out they came out fast - same day and the plumber was a very nice guy but if you think I am going to pay 3k for a 40 gallon gas water heater you are insane - I quickly moved onto my second plumbing company and the same estimate came out at $1600
Sorry Rite Way but you have got to be kidding me

Montey C.

1/22/2021

We had the best care with our professional plumber, Luis Gonzalez, he was on time, replaced our tankless water heater without any issues.
Button up the project on time and left the area cleaner then what he found it.
I would recommended Rite Way, they stand by their products. My new tankless water heater had issues and we call them on Monday and had a new one installed by Friday, Plus my tankless was almost a year old and they didn't hesitate to fixed my tankless water heater.

Mary L.

11/26/2022

They came to fix an air conditioning problem and ended up replacing the whole system. Workers were courteous although they did leave empty water bottles in our attic (which another employee found and discarded). They went over and above to make sure we had an A+ experience.

Wandering T.

12/10/2021 12:00:00 SA

EXPENSIVE RIP-OFF!!! They said we needed to replace a part on our furnace and quoted us $800 installed. We looked up the part ($104) and then looked up on youtube how to put it in ourselves and its super easy, like 10 minutes, anyone can do it. You hear about companies that do this crap but when one tries to do it to you, its terrible.

Jill H.

8/24/2019

We had a leak from our condensation pipe and a bum rig that someone's uncle probably put in before we bought the house. It was pouring water everywhere when the AC ran, probably from being clogged. Anyways I called Rite Way and they had Nate out the very next morning, fixed it all up, gave us instructions on how to access and clean it ourselves if that problem should arise again and he even took off his service fee! Now our unit is hooked up the Rite way (pun intended). Not only that, but they have a year warranty on all the parts and if something leaked after he left, he would have come back no charge. This is the company we will be going with for all our AC and possibly plumbing issues now that we know about them.

Brian K.

6/29/2023

Today we had Rite Way Heating and Cooling come out to perform our periodic maintenance on both of our AC, furnace, and water heater systems that we had them install a couple of years back. Harrison Turner was the technician that came out to perform the service on the AC & furnace. Shane De Grazia was the technician that performed the maintenance on the water heater. Both were not only knowledgeable and professional as you would expect from this type of company, but what I was most impressed with was the great personality of both of these two men. You just don't see that anymore with young people. A couple of minor potential problems were identified and corrected which could of led to major problems in the future. I can't thank Harrison and Shane for their professionalism and taking care of the customer. Rite Way is definitely hiring the right people to represent them.
Respectfully Brian Karas

Kristin T.

6/30/2019

Absolutely the worst service ever! Called on a Tuesday and made an appointment for that Friday for a tune up. They couldn't tell me what time on Friday, but said they'd call in the morning to tell me a time. After clearing my entire day for them I sit and wait for a call. Finally at 9:30 or so I call them, only to be told they are making their calls now and I should wait. We have to call them again at noon and are told it should be after 1, there are 2 customers ahead of me. So we go to lunch only to receive a call at 1 telling us we're not important enough to get to today. At all. Next appointment won't be till next Friday and that could be cancelled too because they want to make more money doing a diagnostic call. So even though my air conditioner isn't working properly and probably just needs a tune up, and I bought the unit there, they can't be bothered. Will NEVER go there again.

Richard S.

10/12/2020 12:00:00 SA

Mike was courteous and very professional. Accurately and quickly diagnosed the problem with my heat pump. It took almost 5 weeks to get the replacement fan. One star deduction for not keeping me informed throughout the process. I had to periodically call to get an update. Other than that, I would use them again in the future without hesitation.

Gary D.

6/14/2021

Rite Way installed two new HVAC units ($$$$) at my home last August. They called me a while back and set an appointment for today, Monday 6/14/2021, to service the units.

I asked for the earliest appointment available.

The scheduler set me up for the appointment between 7am and 8am. I received multiple texts and emails from Rite Way confirming the appointment. Even this morning I received a text advising the technician would advise when he was enroute. I noticed, however, there were no times noted as to when he would arrive...

Sure enough I waited from 7am until 8am and of course no tech arrived at my home and there were no texts saying he was coming any time soon. I tried to call the Rite Way office after 8am, but was put on hold for 10 minutes and then an answering service finally picked up.

I left a message to cancel with the answering service, since I could not speak with a representative from Rite Way to determine my appointment status, as I had a busy day and could not just wait around for the tech to show up when it was convenient for Rite Way.

I did finally receive a text around 8:30 am saying the tech was on the way to my home. In my book too little too late. Sorry but not good enough

My appointment was suppose to be the first of the week and the first of the day so they can not blame other jobs for their delay. It simply reflects bad management of their service scheduling and employees.

I will be looking elsewhere for my hvac services.

Rite Way Heating, Cooling & Plumbing