Pioneer Plumbing

Don at Pioneer Plumbing impressed us from the first day he came to our house to give us a bid.  He was professional, in a clean uniform, on time, and knowledgeable.  We were remodeling our bathroom and changing all the fixtures in the shower, sinks, and tub.  His crews had to come out a few times as each stage was completed.  Each time, they were prompt, diligent, did a great job, and made sure the area was clean when they were finished.  We were extremely happy with their work and the coordination Don did with us as the job progressed.  We highly recommend them and are happy to know we have a great company to call for any future plumbing needs.

I needed a bathtub replaced and retiled.  From start to finish everyone was professional, tidied up every day, and was on budget!!  I can't say enough great things about Pioneer plumbing, especially Brian, Jerame, Brandon and Ray!  I will use them again and again!

Awesome customer service!  My gas fireplace wasn't working.  I was referred to Pioneer Plumbing by Southwest Gas.  They were friendly, and could have been out the same day, had I not had an appointment.  I am in Green Valley...Ruben called at 7:15am the next morning and was here by 8am.  All was fixed by 9 and he left me coupons!  Thank you!!

We've used Pioneer for small jobs in the past with no issues as they are very quick to come out but they really came through when we had to do an emergency whole-house replumbing with PEX when the old galvanized pipes catastrophically gave out. They scheduled us quickly and did all the plumbing work in one day (!) meaning the water was only off for a few hours. Everybody else associated with the job (drywaller etc) also did great and was easy to work with. The pricing ($8K) was reasonable due to the large amount of work, drywalling, permit etc. Jim the project manager was easy to communicate with on e-mail. For a job this size it was remarkably painless.

A plumber was sent out quite speedily to fix an emergency. Price didn't seem too extraordinary and soon the problem was resolved. Two days later the parts which were installed failed rendering all the parts and labor invalid.

Of course, I called back and let them know the problem and was told that the $12 in parts would be covered but we would have to pay for the labor again.  I can somewhat understand this if it had gone six or eight months before failing but this was it within 48 hours.

I ended up calling a different plumber who said that the parts were installed wrong which would, of course, have the original problem repeat itself again so soon.

This just seems like very bad form.  I have waited several weeks to post this for my emotions to settle. I am still irritated.  I think a three star review is perhaps overly generous but I have to factor in my anger level.

The tone of the representative was sort of just tough luck.  Tough luck is when your burger is overcooked not when you drop $500 thinking you're getting a professional repair.

The work and workers were very professional and efficient. They explained what needed to be done and did it in a timely manner. I wish I had employees that did as well.

We called in the morning and they said someone would be there between 2 and 6 pm, but they actually were able to show up an hour and a half early.  They quickly started work and were able to clear the clog and made sure the sinks and toilets were all draining properly and all for under $200 out the door.  We have more work to be done and will definitely be having them do it. Cassius and Eddie were fantastic!

Sean and Dawson came out today and put in a whole new A/C unit in for us. They were both very nice very professional.  We have a few extra obstacles to come out and fix things at our house as we live out so far.  They were both very accommodating. I have a broken leg.   They helped me pen my calf up and then put all of the wood back for me. They did a great job!!!! We are back up and running with cold air again. I would definitely be a repeat customer and recommend them to anyone.

We highly recommend Pioneer Plumbing!
We had an unusual plumbing problem that puzzled other plumbers. Ray figured it out and fixed it! And when the dry wall guy couldn't come over as planned to fix the cutout in the wall, Ray stepped up and finished it for us. Top notch service!

I have used Pioneer for several years now for various needs after reading excellent reviews on a Facebook page in my community. Their service has always been excellent and affordable. Highly recommend.

Had a broken ac and the tech came out right on time and did a great job! Blown fan motor was replaced quickly and efficiently. The tech was polite and so incredibly nice. Would definitely recommend.

Pioneer plumbing was recommended to me by a friend and they were excellent. My 13 year old water heater went out and was leaking water. I had already ordered a replacement. I called these guys in the morning and they had a crew out that same afternoon to remove my old water heater and install a new one.

The new water heater was a hybrid electric and had an additional connection that had to be piped for the condensation. They yanked the old one out (still mostly full of water, which saved time) and installed the new one in a couple hours. They were really friendly and happy to answer any questions I had while they worked.

I would use them again!

I used Pioneer several years ago when I had a fitting leaking and replaced a flex line.  I live out near the Three Points area and they came right out and the charge was reasonable, as I recall well under $100. So when I was having difficulty changing a shower drain a couple weeks ago (12/14), I called them again. It was late in the day so I was told the hourly rate would be time and a half ($180) plus a truck fee whatever that is. I didn't want to mess with it anymore and needed it done so I figured I'd take the hit for what I expected would be $200-$300. I was trying to get a ballpark estimate so I mentioned to the woman on the phone that it should only take about an hour and she seemed to confirm that.  I was not aware that they charge from the time they leave the shop not just the working time at your house. I also did not know they would sent two guys and there would be two hourly charges. They showed up with a different part. Good luck finding the exact part you need in Tucson. But this looked like it would fit.  They had to cut and trim a spacer to get it to fit the pipe. The end result was a huge sticker shock. 2.75 hours labor for two guys ($247.50 per hour $680 total labor) plus the part plus the truck fee. A grand total of $765 for a shower drain. Lesson learned.

I have reviewed PP before and have had a lot of work done since, and they have been great.  We had some manufacturer issues with some sinks they installed and they very quickly and efficiently replaced. Rene, who does estimating and scheduling, is great to work with! We also had them inspect our heat pump and a guy named Bud came out and gave us a detailed analysis of expectation for the life of the heat pump (which is already 22 yrs old). He gave us detailed written notes which are very helpful.  What is always consistent is they show up when they say they will and stay within their estimates.  We just purchased a new home in Tucson and it was a rental for many years so it seemed there were some issues that needed attention. Since we are new here we went to Yelp for reviews to find a plumber and we are so happy with Pioneer.

We noticed the pipes corroding on our hot water heater.  We called first thing in the morning and sent photos to the office.  They called back within 30 minutes scheduling a plumber to come over by noon.  RJ fixed it within an hour and we were good to go.  We have used Pioneer Plumbing several times and every time their office staff is amazing in scheduling and talking through our repairs,  and then their pluming staff is so professional in your home.  They really go above and beyond which is rare to see now days with many companies.  I would highly recommend them.

I'm new to Tucson n had guests coming for the holidays when one bathroom decided to break. Cassius came out and looked at the toilet and bathtub . He knows his stuff! Fixed it very fast and was 100% accurate on his start and end times. Price was fair too.

I was very happy with the high quality expert work by Pioneer Plumbing. Cassius (on 3 occasions for various fixture replacements) was on time, fast, efficient, and did all my jobs in an excellent fashion!

Another plumbing company thought I would have to replace the piping in the house in order to get good water pressure again (a 5K job?). Not so, Cassius simply replaced the water shut-off valves and the pressure was back to full use after his swift work!

I broke my water main over the weekend pulling trees. I had everything dug up and called pioneer and they sent Raul over. He was very professional and had me up and running in no time. I will never use any other company.....ever.

This review is long overdue. I have used Pioneer Plumbing for several years now. They always show up on time and never fail to resolve the issue. They are transparent when explaining what additional work may need to be completed and their service reps are always polite and knowledgeable. Also, someone always answers the phone and if you have an emergency they'll do their best to get someone out to the property asap.  The last technician that worked on the property, Raul Hernandez, updated me continuously as to the problems he found and what solutions could be taken. Additionally, this was an after-hours call and he called again in the morning as he said he would to inform me of the next step. I definitely recommend this company.

I called Pioneer Heating and Ac company on Dec 11. My heating not working. Mike was able come out next day. He quickly diagnose the problem and solution, which he explained in clear, concise and easy to understand, he was knowledgeable, My heater was fixed and he didn't try to up sale me. I will be recommending to all my homeowner friends. Thank you.

I had some temporary work and was told they would email me an estimate of the work needed to be done. Called them nine days later to remind them I was still waiting on an estimate. She told me it would be done immediately. I still haven't heard from them...

Our house was built in 2001 with what's called a manifold in the laundry room. The manifold is like an electrical box, except for water. Two big water lines go in (hot and cold), and a bunch of water lines go out, two for each faucet, one (cold) for each toilet, etc. Very handy. Ours started leaking, leaving a puddle on the floor.

Plumber #1: Bad news. Your plumbing is obsolete. Nobody uses this kind of manifold block anymore. And nobody uses this particular kind of plastic piping anymore, even though it's not the dreaded Polybutylene piping that caused so many problems.) We will have to re-plumb the whole house.

Plumber #2: Where are you? You said you'd be here, but you never showed.

Plumber #3: This fitting here at the top is loose, and it has some rust on it. I'll tighten it and see if it stops leaking. If it does, call us back and we'll replace it.. If it still leaks or if the leak is coming from elsewhere on the manifold block, we can replace it no problem. Really? The other guy wanted to re-plumb the whole house???

Plumber #4: Your appointment is Friday, sometime between 8:00 a.m. and 10:00 a.m. Hey, Plumber #4? Never mind.

Thank you Plumber #3, Pioneer Plumbing!

This is the best plumbing company in the state they have the best team work and the best plumbers and staff

Here goes another saga in my life.  If you read my review on Comcast you will know my frustration.  You will also see how the day went for me and the tie in between no phone service and finally getting a plumber to fix a leak under a bathroom sink.  Two weeks of dealing with Comcast having no phone service.  Can call out but low and behold had no clue could not receive phone calls.  End of that diatribe. So the sinks leaking big time.  Hubby home attempting to get a plumber.  I had some chores to do and luckily for me about a couple of blocks away I see this well equipped plumber's truck Pioneer Plumbing.  Go back home, look on Yelp and see mostly good reviews. Called them up and spoke to some efficient office staff.  I believe her name was Nicole.  She said she would get in touch with the techs I saw on the street a few blocks away and tell him to contact us. Even though our phone was out the tech still showed up. His name was Ray.  He checked the leak and promptly fixed it.   We also had him install a new drain in that sink being we had an extra one on hand.  I mentioned to him we had older pipes in the house and have not had any problems with major leaks.  On a 20 year old house there could be some repiping issues that might need addressing.  However, Ray suggested to us after checking the water pressure in our house which was registered at 90 lbs., far too much for the pipes.  I have always thought about doing this because some neighbors do have them installed.  Bringing the pressure to about 50 lbs. is a better choice.  So we had the Pressure Reducer Valve installed.  Ray went back to his office and got the copper piping and the valve.  He very efficiently put it in.  You can see from the way he spoke to us that  he loved what he does and taught us so much about problems with plumbing.  I asked a lot of questions about our 20 year old water heater which is still doing it's job but it is surely living on borrowed time.  All in all, despite all the incompetency with Comcast.  This rather crazy day ended on a good note.  My husband also spoke with Danny who might be the owner. Not sure, but he was extremely pleasant to deal with for settling on a reasonable price.  I just don't like to get screwed on price.  Plumbing is not cheap, but you want it done and done right. You want to deal with people who care and follow up even when something didn't seem right.  Ray took the chance to come to our address even though he got a Phone disconnect when he called and that was a good example of the efficiency of this whole outfit.

I had Pioneer Plumbing install a gas line at my home for a pool heater and they did a great job. They kept the site cleaned and when they were done with the trench they back filled and they place the existing landscape rock back like nothing was done what a great job I would definitely recommend them.

Fast, efficient, polite, great quality of work! Easy to say best experience with a contractor in Tucson. Ask for Cassius! The guy was great!

Would not recommend.  

I scheduled a 7am appt and by 740am they had not arrived.  The technician said there was a miscommunication and that he would be at my house in 30 minutes.  At 8:15 he had still not arrived.  I cancelled.  Obviously he was not telling the truth.  Unprofessional.  Complete disregard for customers' schedules.  I had been using Pioneer for years.

Our kitchen sink clogged up badly and Pioneer said they could get us in the same day late in the afternoon. When I realized we needed to attend a memorial service in the late afternoon, I called them back. I explained the situation and they bumped up our priority so the plumber was at our house about an hour later and took care of the stoppage right away. We truly appreciated their accommodation and would recommend Pioneer without a hesitation for their quality work and customer service.

Not sure about their service,  but their drivers are aggressive and exhibit road rage. Driver of the van behind me was honking at drivers and changing lanes erratically.  Even ran a red light at Golf Links and Wilmot today at about 11:40 am. Not the greatest way to advertise your business....

This is about the work Pioneer did in Flamingo Palms Mobile Home Park. They are asked to map the underground gas line. During the excavation, Pioneer crew accidently broke the waterline. Then Pioneer charged me at Emergency rate of $180/hour instead of the regular $45/hour!!! This caused us to pay more than $3000!!!

As a decent customer, we paid the bill (total bill over  $9,000). We think this is not fair and we complained to Better Business Bureau already.

Pioneer Plumbing, please do the right thing!!!

Cassius was able to arrive a little early, quickly figured out why I had very low water pressure and fixed it quickly and efficiently. I hate having to wait around for contractors to arrive within some ludicrous window, but these guys call when they're getting ready to head your way so you don't have to take time off work to sit around and wait. Great work!

They answer their phone. They dispatch service on the same day. The plumber (Cassius) was fast and intelligent -- fixed a leaky toilet valve and properly anchored a wobbly toilet to the floor all in under an hour. Had all the parts with him. Price was reasonable and they give you a $15-off coupon for any future plumbing work. You can't beat service like this. They also do air-conditioning service if needed.

Mike Hollywood is absolutely amazing, he has spent so much quality time coming back and forth to our house to help with our recurrent AC dilemma. When I call him, and he has been willing to come next day without question to help us out no matter what his schedule is for the day. He is very responsive and always answers my calls to reassure me that everything will be okay, and I believe him even when it's 115 degrees outside! I highly recommend Pioneer due to his fantastic customer service!

After scouring ALL the reviews on Yelp and elsewhere, we finally decided on a plumber to call about an ongoing although not urgent plumbing issue.  When that company never returned my call, we tried Pioneer.  

Spoke with Nicole who got a team out that day.  Even though I told her it certainly wasn't an emergency, she said it was no problem.  They were actually able to come out earlier, which was great.

The team was professional, polite, and seemed to know what they were doing.  They couldn't fix our issue (they think maybe it's septic related, ugh), but we were happy with their service.  

The only downside, the price.  The $127 bill was a bit high considering they couldn't help us and were here for maybe 20 minutes.  But, shame on me for not asking what their fees were before booking them.  Lesson learned.   I'd say 4 stars for prompt friendly service, 3 stars factoring in price.

I had a great experience with the guys at Pioneer Plumbing. They took care of the problem as fast as they could and really made an effort to get our hot water back on. It was a successful job and I can tell that they are really committed to making their customers happy. I am so glad we got a 5 year warranted with them. Hopefully we won't need to use it too much but I know when we do, we can count on them to help us out. An extra big thank you to Kevin for taking such good care of us!

Pioneer Plumbing was called early yesterday morning to fix a leak in a pipe near our water heater in our garage.  They came the same afternoon and were professional, polite, and got the job done to our satisfaction without damaging our pocket book.  What more can you ask for?  Oh, and I did NOT get a recorded message when I called -- the phone was answered by a real person!  Thank you for great customer service!!  Would definitely use them again if and when a need arises.

Thank you to Ray at Pioneer Plumbing! This past Wednesday our hot water went out for the 4th time.  Ray came to our rescue after Tucson Plumbing failed.  Ray and Pioneer plumbing are kind, professional and knowledgable.  I will be trusting Pioneer Plumbing for all my future needs.

Just a couple of weeks before our wedding, we heard dripping from behind our bathroom wall. After Don from Don's Plumbing came to check it out, he informed us that we needed to get the whole house replumbed ASAP, which was beyond his one-man shop's abilities (Sidenote: Don didn't even charge us for the service call - I highly recommend him for smaller jobs). I read reviews for Pioneer and Silverado online and called them both on a Tuesday. I explained to them that we were on a tight timeline to get the job done because of the wedding, and Rene from Pioneer came out to do an estimate within an hour or two. After we got a quote from Silverado the following day, Pioneer's came in at almost half the cost (in the end, probably closer to ¾ the price since Pioneer's quote didn't include plaster work and Silverado's did). I called Pioneer that Thursday in the afternoon and told them that we wanted to go with them. I arrived at their office a few minutes before 5:00pm and signed the paperwork. AFTER I signed the paperwork, the gentleman who was helping me told me that I could sign up for Angie's List and get 15% off the price of the labor on the job, which ended up saving us a couple hundred $. I was really impressed by this since they had already won our business.

Even more impressive, I was told they could start the job the at 7:30am Friday (the next morning), clean things up and turn the water back on for the weekend, and then finish the job by Monday. The next morning,  Pioneer's truck was parked outside our house at 7:20 and they knocked on our door at 7:25. The plumbing job was done by Monday as promised, 5 whole days before our first wedding guests arrived and less than a week after I first called. The plaster work didn't get done until later, but that was a separate contractor and had to do more with our own time constraints than theirs. The city inspector who came to inspect after they were done told us they did an A+ job.

It was so nice to find this level of competence in our moment of crisis! Thank you Pioneer!

I am so greatful for Don and pioneer plumbing! My Mom was having 100.00 water bills and we couldn't figure out why.  Don sent one of his guys over, found the problem and fixed it! My Mom lives by herself and is elderly and I worry when someone goes over but no problem with these guys...they treat you like family.  They don't charge you and arm and a leg and do a wonderful job!!!1

This is the worst plumbing company I have ever used.  I called them out for a plumbing issue I had with a rental home.  They quoted me a price and charged me double.  The company never called me to tell me they were going to charge me more.  Their excuse was I should have known it was going to cost more because it took longer than they thought.   Never received a return call after I complained about the charge.  Very unprofessional!

Cassius arrived and immediately evaluated the job: remove/install a water heater.  Cassius described the work to be done and listed the parts that would be required.  Cassius had me sign the authorization for the work, which specified a start time of 8:43 AM, which I assume was the time he arrived on the property.  The good: Cassius is fast, really fast.  The job was completed at 9:33, or earlier, since that is the time I saw after walking inside the house.  Extra good: Cassius knows his stuff and installed the heater to code, adding items that were absent from the previous heater: Gas drip, 3' pipe to from the pop-off valve, plus a new cold water supply valve, because the existing one did not work.  Included in the work was removal of the old heater.

The bad: The work took less than an hour to complete; however, Cassius charged for the 10+ minutes that he spent completing the invoice, adding an additional $25 to the bill.  I complained and Cassius was kind enough to supply a $15 coupon which dropped the labor from $122, to $107.  I was happy.  So why do I bother describing this?  Because looking at the invoice later, I discovered that Cassius changed the in time on the invoice, after I authorized the work.  He changed 8:43 to 8:38.    He should have noted this and had me initial the change.  The out time on the invoice reported 9:43 AM.  Is it just coincidence that the change resulted in an extra $25 in labor??

Lesson learned: pay attention to the start and stop times, as a few minutes can mean a big difference.