Best Gas Water Heater Installation in San Antonio TX

I'm giving 2.5 stars bases on Yelp's description of the stars.  I will recommend to folks where cost is not an issue.

Gist: $540 ($490 with Military Discount) to replace a Pressure Reducing Valve.  The job took 1 hr from knock on the door to payment.  So that is 85.00 for the part and $405/hr labor (w/ fuel & prorated business costs).  

Call for quote before replacing PRV if you have the following:  Jack hammer sound when flushing any toilet or running any faucet.  I took the steps to clear a water hammer but the problem continued.  

Cons:
- Cost (Fool me once shame on you. Fool me twice, shame on me)
- Plays word games when doing reputation management
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*Response to Owner comments*:  
Your guy was great, he had the problem diagnosed as I was describing it. I'm guessing because he had the new part in his car that this is a fairly common issue.

Is this the first time you have replaced a PRV valve in the new residential Alamo Ranch Area?  No, probably not.   Valve was 8 inch below the surface and easily accessible.

He knew this was a quick job but I didn't. I asked how long it takes on average and he said I don't know, we have to dig.  I asked him how much that part normally runs and he said he didn't know because you don't buy from Home Depot.

Average cost w/ labor online in 350.  Add the 350 plus the 65.00 you charge for the visit without service, that is 415.  It was worth it, at that point, to spend the 75$ just to have it done now.   Again, I didn't know the cause before you came out, otherwise I would have compared quotes.

I would prefer that in the future you ask a fair price for jobs you have a good understanding of, not the I don't know, maybe it could cost 1 to 3 hour price.   That is the difference between 2.5 (ok) and 5 stars (great).

Fun fact:  Brain Surgeons make $175/hr. on average.  
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Pros:
- Very Fast response
- Professional Staff
- Same day appointment without fee
- Good Work
- (edit) Will work in 100 degree heat

This small upstart company replied quickly. When they arrived they acted courteous and professional.  They evaluated the issue and gave me the best possible recommendation.  I had initially asked for a more expensive solution, and they were honest and knowledgeable, if I ever have issues again i will make sure that they are the primary candidate. I recommend them 100%.

Very quick to respond to my inquiry which happened to be very late afternoon on a Friday!  I am very impressed with their transparency and promptness such that I will move forward using them for my plumbing issue.

I've used Brad a few times for some plumbing needs. He always responds quickly, and usually is able to schedule something within a day or 2. He gives a range of hours that he'll show up in, but has always showed up in the first hour in my experience.

He diagnoses issues quickly, and has always done a thorough job.  He's taken the time to recommend things to me that he noticed such as parts of my hot water heater that weren't up to code, but also telling me when it's not necessary for functioning and didn't push me to get them fixed.

Brad's definitely my go-to guy at this point for anything plumbing related at this point, and I know when I get something fixed by him I won't have to have somebody come and fix his work later. Highly recommended.

A big thank you to PlumbSmart. We've had water problems since we moved into our home almost 5 years ago. They diagnosed the problem, our water softener not connected correctly, and help us make decisions to fix it. Long story short: they diagnosed, fixed, and got us water pressure, clean water in one day. We now have a new softener, old one had disintegrated due to wrongful installation, and a whole house filter. Our health and safety greatly improved! Thanks to Cody.

I called BG plumbing to have a gas hookup for my dryer installed, Tsanko
Came out punctually and surveyed the site for hookup. After checking out my existing gas pipe, he explained that I couldn't hook up to my pool gas line because it was too large and my piping for my water heater and stove and furnace plus pool heater basically maxed out my meter and existing line and if he did connect to this, the dryer and other appliances would not work well if they were all running at one time. He also said that the cost of running a line would be less economical than using an electric dryer. I really appreciate the honesty, as he could just have given me a price and done the job leaving me to find the problem later. He also recommended calling pg&e to get a larger meter installed. I will call him for any plumbing jobs that I need. I can understand the five star ratings in his yelp.

I got a quote from this company for re-plumbing my property. He said all the right things and appeared to really want the work. He took the time to put a quote together and send it to us. I called and tried to schedule the work, he said next week (Monday or Wednesday). He said he would let me know. We called him back on that Tuesday, Wednesday and Thursday along with texting him. No answers. I really figured he was injured or something. I actually held out on finding someone else to do the work. We tried calling again from our phone and then from a friends, On the friends we got a call back immediately. The receptionist tried to say she did not get any of our messages or text from several of our phones. Apparently they did not really want the work. It would have been nice if they could have not wasted my time and just been honest from the get go.

Came across a small water leak on the main line coming into the house...I was happy to see that Jamie lives in my neighborhood, I mean...how much more local can you get...He showed up in about 30 minutes, gave me what I thought was a very fair quote and got to work...job was wrapped up in about 4-5 hours and was please with the whole process...Looks like we have a new Plumber that I wouldnt hesitate to call for my needs.

When my son and girlfriend moved in during this pandemic, one of the things that changed was the fact that they love to cook vegetables and rice dishes.  Yep, my kitchen sink began to back up when running the water for any length.  I found myself running the garbage disposal whenever I ran the water--and finally had enough when plunging didn't work so, I came here to search for help.  EZ Flow responded to my request right away to let me know they could stop by the next morning.  Theo and Ryan called and arrived on time...and within just a few minutes gave me one less frustration to deal with.  Theo took the time afterwards to explain what to avoid putting down the disposal given that my new sink has a lower pressure water system than the old types.  I'm thankful and really grateful for their service and professionalism!

Gilbert came out within an hour of calling him. He was courteous, knowledgeable, and easy to understand. We ended up having a tree root in the sewer line issue that Gilbert did not fix but for any other type of plumbing issue I would not hesitate to call him again.

These guys are awesome! Came over with no issues to inspect my system and pointed out CO2 problem & were able to fix the system same day! Great service, great customer service, and great value! Noel & Jesse were professional, quick, and clean. Answered all my questions and were very knowledgeable about the HVAC system and explained why there was a problem & what it took to fix it. Very transparent about what they were suggesting and why. Recommend services!

Guarantee Plumbing arrived an hour late to the appointment my wife scheduled days in advance.  The plumber did not apologize or acknowledge he was late.  I showed him the drain that was clogged, it was a simple clog and the only reason we hired a plumber was to save us a trip to home depot to buy a $26.91 pipe snake router (already ruined by Guarantee Plumbing being an hour late).  This appointment was originally supposed to be a Free Estimate.  After Guarantee's employee went to the laundry room to the clogged drain, he asked, Do you want the free estimate, or do you want me to just take care of it?  This is where I made my mistake, I said, I would like for you to just take care of it, knowing all the steps he had to take to unclog this drain.  Expectedly, he finished the job within 15 minutes using his pipe snake router attachment to his power drill.  I said Thank you for the help.  He then went off to take care of the invoice.  When he got back he gave me the invoice for $218.00.  This was simply ridiculous.  There was a $25 trip fee that didn't make much sense since it as a free estimation to begin with but, whatever, he did service the drain, that's fine.  Then, there was the $193 drain clog removal fee.  For 15 minutes of work and after being unapologetically late I paid Guarantee Plumbing $772 an hour.  I understand that it was my mistake to ask him to Go ahead and take care of it, but an honest company would see that their invoice was WAY off base, and in order to keep their clientele, change the invoice to something a little more reasonable.  In the end they did refund $50 making my payment $573.00 an hour, which is still outrageous.  I guarantee I will never use this company again, and I would not recommend them to anyone.   After all this they called me and accused me of not paying my bill, I read them my receipt and explained to them that this was a clerical error on their part.  This has been a nightmare.

I made an appointment to have a leak repaired. On the day of the appointment I noticed the leak wasn't there anymore so I texted the gentleman I had been texting the entire time to set up the appointment to cancel. He instructed me that next time I should call instead of text because his technician was already at my residence (He wasn't) and that's how they keep costs down. Well he had already estimated the repair to be $175 without even knowing what was wrong. These people are money hungry. He sent me an invoice. I guess I will put it in the neighbors mailbox.

Well hopefully this will be Dave's last visit for a long time! We are just about done with our MAJOR kitchen and bathroom remodel. The dust is starting to settle. The drywallers are coming in next week and finish up the holes we made moving pipes. Once they are done, I will post pics of the new vessel sink Good luck dave! Looks like dave got a new website: mysanantonioplumber.com

Excellent service from a very professional company. From the call in to the overall experience in getting our water line replaced. Thanks A&A!

Travis provides great customer service and has a great team. He was willing to help me address a water heater issue and at reasonable price. James Bridges completed the service work and kept me updated. Great customer service from them both. HIGHLY RECOMMENDED

Came out to fix my bathroom sink clog and before he left I started testing my other faucets and sure enough my kitchen sink won't drain now. We showed Colby Briggs (the plumber) and he just suggested we get some chemical from a plumbers supply store. He left and did not finish the job. My kitchen sink was not clogged before they got here. I need my kitchen sink more than my bathroom sink. We called that night 9/3/2019 to have them send someone else out and it is now 6:45pm on 9/4/2019 and still no one has showed up to fix the problem. Very disappointed and out $200 bucks. Would not recommend to anyone. Replied to this review with out right lies from both the owner and plumber. You can see for yourself in his reply to me. He never offered to fix my sink, he told us to go buy Thrift (which is illegal to sell to un-licensed/uncertified non plumbers) from Ferguson's and wrote down the names of two people to talk to and where they were located on my invoice. Why would I not fix my kitchen sink when I have dishes to wash and kids that use that sink all day everyday. He left and did not finish the job. Going to report them to the better business bureau. Update 9/5/2019 Got contacted by the owner by private yelp message that they would come out and fix the problem at no extra cost, however due to him implying I am a liar I was not comfortable with anyone from his company coming out and touching my plumbing again. He then messaged again implying that I am lying and then called me ignorant. I have screen shot the conversation to show the BBB. This is unbelievable. I can not fathom how this business can treat people in such a way and not get closed down. Shame on you David.

After taking PTO so I would be home for my 12-5pm appointment, I got a call at almost 8pm letting me know that the technician would not be able to come out because they were too busy with other customers. But I was welcome to pick another weekday for them to possibly come out again, maybe, if they found the time in their busy schedule for someone with a pre-paid 10-year service plan. My only suggestion would be, if you absolutely MUST use Jon Wayne, don't pre-pay for your service plan. They give preferential treatment to people who will pay them that day, rather than to those whose money they've already taken. I've had my a/c unit for two years now, and this is the second year in a row I've had an issue with my annual service appointment. Last year they gave a similar excuse, so it must be something they're trained to say. After waiting six weeks for this appointment, it's a tough pill to swallow that I've been sitting here waiting for 8 hours, only to have to wait a whole week longer. I cannot stress enough how poor their customer service is after they've already sold and installed their equipment. Need a new a/c, we'll be there in an hour, seven days a week! Need it serviced, we'll be there in 6-8 weeks, Monday-Friday, during YOUR work hours! That's the Jon Wayne Way!

I called roto rooter this afternoon for a clean out and I was told someone will contact me between 16:00-20:00 to confirm. I missed a call at 15:30 while I was on my way home. I called back as soon as I arrived at home like 15:50. They told me a dispatcher would call me back.  No one ever called me.  I called back at 1800 to see if someone is still making my service call. I was on hold for a long time again for a dispatcher to talk to me only to get the service rep come back saying they made several attempts to contact me and there was no answer.  I've been home since 15:50! I just canceled and went with someone else.  Don't waste your time with roto rooter! They keep you on hold and they don't adhere to schedule time of appointment and they lie cus no one there really wants to work!