Best Emergency Services in San Antonio TX

Brandon and Adam did an amazing job explaining service options and pricing.  They removed my old water heater and replaced it with the same capacity and did it with a smile! They had amazing customer service and they will now be my plumbing company of choice!

Great pricing compared to most of the local competition. Just needed a replacement hose. Other companies wanted up to $400 dollars! Flexible and professional. I would do definitely recommend them and will use them again. Great service with fast response.

This small upstart company replied quickly. When they arrived they acted courteous and professional.  They evaluated the issue and gave me the best possible recommendation.  I had initially asked for a more expensive solution, and they were honest and knowledgeable, if I ever have issues again i will make sure that they are the primary candidate. I recommend them 100%.

We called Brad after going through several other estimates and I have to say he was fantastic. Very pleasant to work with, professional and honest. Brad was on time, very thorough and did an excellent job not only fixing the problem but also taking the time to explain to us what was going on and what we should look out for in the future.

I will absolutely recommend Brad's company to all my friends in need.

Cody was thorough, professional, personable, and cost-conscious.  I had two major water leaks on the opposite sides of my home.  He resolved both of them in a blink of an eye.  I now consider this company a part of my Homeowner Smart Defense; to handle all of my future plumbing needs.  Use them and you not be disappointed!

Melva quickly responded to a request for service and got the plumber here right away. Theo was excellent and very thorough - above and beyond! What could have been a huge expense turned out to be a washing machine issue costing very little. They were at my home for just about an hour and were able to not only quickly diagnose the problem but took the washing machine to the curb.

Gilbert is amazing.

Our water pressure had been slowly getting weaker for years. After having the water company come out, they told us the pressure at the street was 100psi, but at our house was 40psi. They said we needed a plumber to check the PRV (pressure release valve). After reading the amazing reviews BDP had on Yelp, we emailed Gilbert through the site, made an appointment, he came out, and voila. 2.5 hours later we have better water pressure than we knew we ever could have.

In the words of my husband, We should've called him years ago.

Fantastic customer service. Honest and transparent, Noel explained the entire reason as to why our AC system wasn't functioning properly.  We so appreciated the honesty and lack of pushy ness and fabrications. We'll be calling again... thank you..!

Our plumber arrived on the early side of the timeframe given, was pleasant and professional, and got the damaged toilet switched out for a new one in less than 30 minutes. He asked me to inspect the job, I saw that the seat was a little crooked, and he adjusted that in about 2 minutes.

This is our second experience with Mr. Rooter of New Braunfels, and both have been great.

I've used Juan once and recommended to a friend. He's very knowledgeable and professional. He is very fast to respond, even on Christmas Eve. Thank you!

I'd like to give Chris Copeland a huge shoutout for the quality of work, customer service and competitive pricing on our tankless water heater installation. #CMCPlumbing.

This is the most courteous company I've used precise professional and very reasonable prices!Most definitely and highly recommended. Won't use any one else.

If I could give Kent and his team at AAA 10 stars, I would! What started as a horrible experience turned into amazing! Kent called me and we talked and they came out and fixed what needed fixed.
I was very impressed with the level of customer service that was shown to us. I spent 5 years working in HVAC and so I am always happy to see this level of service in the trades.
Kent, if I need anything else done, your company will definitely be the first call that I make (after my home warranty, of course)

Had several plumbing issues after the hard San Antonio Freeze and scheduled  Elite Plumbing for the repair.  Communication by Text was outstanding reminding me of the appointment and when they would arrive.  Peter and another staff member arrived on time and quickly determined the problem and it was fixed in minimal time.  
During a stressful period when I am sure they were overworked and tired they were true professionals.   Thanks for the great service!
I am not sure how my review showed up as San Francisco but it was in San Antonio, TX

I was very nervous about trying a new company, but needed to get my drain snaked and couldn't get my regular plumber to come.  

My experience with A&A was perfect.  From the initial phone call to the parting of the plumber, I felt like I had family coming over to help me out.  They sent a bio of the plumber that was going to be in my house before they sent him.  I love that!  Two gentleman came and made short order of the main drain clog.  As part of the service they also checked all of my sink drains, toilets, and shower and tub drains.  My drains were slow, so they took care of those, every little thing they saw, they fixed...all in the cost of the drain clearing.  

I now have a new plumbing company!  Thanks A & A for being here for me!

I am always skeptical of services like this but I must say that in my time of being a home owner this has been, hands down the best plumbing services I have ever used. Before the plumber showed up I got a text with a picture and all the information I needed as well as some personal info on the plumber. Nice touch. Tony came by and was very professional and within 30-40 mins was done with his job and called me to see it and verify that it was done. Well done Big City Plumbing. You train your staff very well and customer service seems to big #1 for you guys. A++ rating from me.

Had an AC service scheduled for 4 weeks. Day of service they called to say they would be late. 2 hours after the service window of 4 hours, they said it wouldn't happen and needed to reschedule for 4 days out, and offered $50 off for me waiting around for 6 hours......really!!! Will never call them again, completely unreliable. Way to treat a first time customer.

We paid for two new HVAC units to be installed in our home four months ago. Since then, we have had no less than 10 service calls. After having the issues (poor cooling) blamed on animals in our attic (FALSE) and insufficient insulation (FALSE), we finally had an honest technician tell us that BOTH units were installed incorrectly. In the countless service visits since, Goettl blew a service line and left all the debris in our shower, which caused a clog. They blew a drain line, which we had to pay for the parts to repair. And after being told everything was finally fixed, one of our systems is dead again today.

Best part, we've asked to speak with a service Manager countless times. We've been repeatedly promised that a Manager would call. In all those promises, exactly one manager has called. When speaking with that manager, I received nothing but political answers that dodged all meaningful questions. As I kept pressing, the manager said (and I quote), I think you need to speak with another service manager. She then hung up on me. Since then, we cannot get a manager to call us.

This is undoubtedly the worst customer service I've ever experienced and absolutely nobody at Goettl cares. They collected their money and continue to provide horrendous service, all while expecting customers that have already paid to sit around for hours waiting on them to show up to do it the right way. What a load of garbage.

Do not use this company unless you want poor quality, horrendous service and high prices.

During the snow storm of 2021 a water pipe busted in my home. I called Roto-Rooter on a Monday and pleasantly found they were scheduling me for the next day.  Winter conditions continued and no show.  I called them at the end of the day and was told all scheduled appointments were moved to next day.  Next day no show, no call.  It's Friday and still no show, but what disturbs me most is no notice this whole time.  I only heard from them once and that's bc I called them.  Luckily my neighbor called A.L. Plumbing and after talking to their plumber he squeezed me in right there on the spot and fixed my problem.  A.L. Plumbing, 210-269-6346.  

I can't speak to R-Rs quality of service, but I can speak to their disregard for customer notification, time, and general courtesy.