Best in Saint Louis MO

Very professional, hard workers and very nice.
Thorough in their work and made sure everything was right before they left. Cleaned up my lawn and area around work site. Explained everything that they were doing.
Thank you guys for a great job!

Love this place!  Fair prices and very responsive!!  We have used Arch Plumbing two times.  The 2nd was when our hot water heater went out in the middle of winter.  Arch Plumbing was very busy, but they fit us in knowing how important it was for us to have hot water.  Love them!!

All is better now. Kitchen sink would drain into basement. I called 8am Saturday morning and a technician was at my home by 11am. Awesome service. Fixed the problem in less then an hour and I got to use a discount I found online.

Sewer line was backing up in my basement. AA Quick was close and has good ratings, so gave them a call around 10 am. Was told arrival would be later that day, but no specifics. Called back about 3 pm, asked for ETA, was told it would be late, around 7 pm. Still no-show by 8 pm. Called first thing next morning and asked for new ETA. Was told within 2 hours. Crew arrived almost two hours exactly and had problem resolved within 30-40 minutes. Quick and courteous.
Some might have given an even lower rating, but as frustrating as it was, losing two days of pay and using up two vacation days, I understand issues arise, temporary staffing problems, jobs taking longer than expected, etc. However, their customer service needs some improvement. Calling the customer when your agents can't meet the timeframe and updating the ETA or rescheduling would prevent customer anger from building and would go a long way in helping customer satisfaction.

I do recommend them for the actual service, just be aware the office support might be lacking a bit.

First Plumber I have used in St Louis since moving here but they were great. Seemed very knowledgeable and pricing fair. I had a sump pump go out during bad rain storm and they had one installed in just a short period of time. I would recommend to a friend.

My kitchen sink had slowly been backing up for the last 2 weeks until it no longer drained at all.  I called at least 3 other plumbing places who either didn't return calls, were too busy, or didn't show up at all.  Very frustrating. (Are they all like this?)  I hadn't heard of Drain Dudes but they had some good reviews so I gave them a call.  Robert, the owner, answered and said he would gladly accommodate me on his schedule the next day and at a time good for me.  He came by the next morning on time and got right to work.  He immediately located the clog while explaining to me what he was doing throughout the process.  Since my utility/washing machine drain and bathroom drains also connect downstream of the kitchen before going to the city sewer system, he trouble shot those as well to make sure that there were no clogs in the adjoining pipes. Patience with his use of his snake auger paid off and he was able to clear what turned out to be 2 major clogs within the system.  I now have peace of mind that my entire household system is clear.  He knows his business and did it at a very reasonable cost.  I'm keeping him on retainer for any future plumbing needs.

This business was assigned to us via our home warranty but I am saving their info and will call them direct in the future. They were prompt to connect with us, arrived on time, and clearly explained the issue and solution. Top notch work.

We really like using Crafton for all of our plumbing needs. They're  always upfront and honest about what we need and don't need done.

Great company to work with. I called late at night for a clogged drain and received a quick response. I was extremely satisfied with the service and the price was a great value! Will definitely recommend and use this company again in the future!

Tim was extremely helpful in helping various plumbing needs around the house. He was able to unclog a drain, replace a valve for our washer, and spot the source of a leak (was coming from roof and not any plumbing). He was able to do all these repairs in a very timely manner for a reasonable price. He was courteous and wore a mask while doing the job. 5 star service without a doubt.

Quick response time. Drew provided friendly and respectful service. Cleared the toilet clog we had and made recommendations for a couple of other things without being pushy. At $125 to snake the toilet I thought that was reasonable and we're happy to have the toilet working again.

Great guy. Kept us informed as he tackled a big job. Thoughtful service. Highly recommend.

These guys are the real adult service.  They take your calls, they show up when they say they are going to, they fix things.  

I have an old house, with lots of system issues to solve.  First one, previous owner (PO) put a new fancy boiler in the 100 yo house, and half the radiators don't work.  Hoffmann has real boiler pro's on staff and they came out, figured out the problem and got me heat.  The boiler install had to be $35k or $40k, and the company that installed it didn't get it working for the PO, and on a service call, had no idea how to address the problem.  Cost some money, needed a new pump, and some diagnostics.  But, heat in all the bedrooms is worth it.

Next, Adam the electrician came and hooked up 220 power to my garage.  Before it had only 120v.  Nice work.

Just had them install a new AC system, with a couple Mitsubishi mini-splits in my porches.  Looking forward to AC in the summer now. lol

You have to pay them, but this is the kind of professional service you hope for.  I read other reviews, and people have written, I could buy those parts and do it myself for less?  No joke.  Having an experienced professional show up, with a truck full of parts and tools, has to cost money.  They charge about the same as every other real service company, and actually get things completed.

Great plumber, came out right away on an emergency call and fixed problem under the cost of what I expected.
Would highly recommend there services for anyone needing a plumbing fix..

i was told before the job began that i would have a 30 day warranty, and then told afterwards that there would be no warranty at all.
after disputing this with the owner on the phone, she did offer me a 10 day warranty, but i still think i shouldn't have been told one thing before the job,and a completely different and opposite thing afterwards.
also, she insulted me during our conversation, which was not only unnecessary, unprofessional, and inappropriate, it was just plain rude.
i'm a paying customer of hers, and i deserved way more respect than what she felt the need to give me, which was none at all.
and the 2 workmen, who were also a bit rude and unprofessional in how they treated me, left a total mess for me to clean up after they left. a moderately large amount of water and debris was all around the repair site---they didn't clean up one bit of it themselves.
TAKE YOUR MONEY AND BUSINESS ELSEWHERE!!!

We contacted Morrison for a low water volume issue in the kitchen.   They were professional, systematically eliminated possible causes and fixed the issue very quickly and efficiently.   As far as knowing when the technician would arrive there was no question about when they would be here.   Morrison sent a text as a reminder and they called to let us know the technician was on the way.   They were on time, professional, reasonable and a joy to work with.   We will definitely be using them for all future plumbing needs! I live in outside of Illinois and have to find service people to handle things for my mom that does live in the service area.   I would have no problems calling and having them come out to do work for her even if I wasn't able to be there when the work was being performed.  They are that good and she was comfortable with the technicians and the whole experience.   I can't recommend them enough!   You need plumbing work call Morrison you won't be sorry

We were having issues with water coming up out of our downstairs shower.  I called in the morning and Tim was dispatched to our house a short time later.  He was very courteous and knowledgeable.  He took the time to explain everything that he was doing along way.  He was able to resolve our issues and have us back up and running before lunchtime.

It's sad that great customer service is typically hard to find these days but Tim's professionalism reminds you what it's like to get friendly, quality service.  From looking a few other reviews it appears that Tim is not alone in providing a good experience during a stressful situation.  I recommend Roto-Rooter for any drainage issues you may have.

When I called for someone to give me a quote, I was told up front there would be a $49 charge for this.  I agreed because I didn't expect the price to be so high for simple job (replace a freeze-resistant outside faucet and install an interior shut-off valve).  I was told the tech (Kyle) would text me in advance of his arrival.  He arrived 30 minutes early with no text.  He spent (at the most) 8 minutes looking the job over.  He then quoted me $640 when other quotes were for much less.  Kyle told me a receipt for the $49 would be emailed to me. I had the work done by another firm for $250 (another quote I received was for $275).
I called Thome later that day and explained that I wanted my $49 refunded because their quote was way overboard.  I was told they would let me know of their decision within 24 hours.
5 days later I called Thome and was told they would not refund my money and that I was being a bully for telling them I would post this review and that they (she) had just emiled me a receipt for the $49 professional diagnostic.

They did not finish the job that they were paid to do was suppose to come back out kept giving day to come back out it was always a no call no show went Mike I on for a month finally paid someone else to do what they were paid to do I have filed a claim in small claim court they got to the point that they want answer phone or messages very un professional