Best Heater Repair in Philadelphia PA

Reached out to JB plumbing and heating when I had a sink leak in one of my rental units. Mark called me back within an hour, then corresponded with my tenants and had the sink fixed within 24 hours. Fast and efficient.

We woke up to water in basement and they had Anthony out to visit us within a few hours. He took the time to show us exactly what was wrong (cracked drain) and how he planned to fix it. When he was here, he made sure we understood everything he was doing and got the drain repaired in a morning. He and Steven were very conscious about COVID.  They also did a wonderful job cleaning up. We will use them again for any future issues and we recommend them.

Very helpful over the phone, talking me through how to reset my disposal. Very kind and patient. Thanks!

My flat fee was for $75, so I was surprised when charged for $125. I just needed one piece unscrewed and it took no more than 5-10 minutes with no parts added. The person who came was nice and professional, but I simply can't recommend paying that much for so little. Read the fine print with Aqua.

Booked these guys to come out and work on a leak I have in the bathroom. They said the appointment was for 12pm on the call. OK. That's good.

In the email the appointment was for somewhere between 12pm-2pm. OK, not as good, but standard.

At 1:50pm I call to see if the technician was going to make it--I had moved a few meetings around and was sure to be home to meet the guy--and was told Oh, he had let us know he's really backed up and I forgot to call you. I'll give him a call and get back to you.

A few minutes later I get a call back, He should be there in an hour. Well, we had already seen how that went once. It would be nice if they were a little more respectful of my time, as I tried to be of theirs. They might do great work once they show up.

Kit and his team are wonderful to work with. We needed a new water heater to be installed within a difficult, small location within our house, and we were debating whether or not we could use a tankless water heater. Prior to the appointment, Kit texted with me back and forth over my options and answered all of my questions, and in the end we realized a traditional water heater made the most sense. Kit and his team then arrived right on time for the appointment (I feel like that is a rarity with many contractors these days), and he was incredibly respectful and communicative. He noticed that I didn't have shoes on in our house and we had a shoe rack with shoes lined up on it, and so he asked if we normally don't wear shoes in our house and offered to take his shoes off. I was so shocked and grateful since I've never had a contractor be that considerate before! Not only did he do a great job removing our old water heater and installing a new one, but he also cleaned up afterwards and put everything back the way it was. He truly was a pleasure to work with, and I'm grateful to have a plumber whom we know we can trust to communicate as needed throughout the process and can do great, professional work. Thanks again!

Pleasant experience with this company it was a shower repair leaking faucet reasonable and fairly priced.

One of the best Master Plumbers in the area. Always great work and affordable. He has done work on our inside plumbing and outside plumbing needs. I've used Miller Plumbing for several years now and I wouldn't think of using anyone else!

I've had excellent customer service from Valdel Plumbing twice for two major issues. First I had a leak under my sink and second I had a leak behind my tub. Each time the technician came I received a text message prior with a picture of the technician and a notice that said the technician will show up with a mask and follow the safety guidelines regarding the pandemic. My technician Steven was extremely professional, on time and quick with his work. This company has reliable, fast service with respectable technicians plus they are cheaper then there competitors.

I am so thankful for Bommer Plumbing & Drain Cleaning! I would definitely use them again! I would definitely recommend them!
Our sump pump broke and our basement flooded. I contacted Bommer after hours through yelp asking questions and getting quotes and they responded right back to me! They came the next next morning and installed our new sump pump. Jim was so helpful and knowledgeable! Thank you again Jim!

My sole toilet stopped working on a late Saturday night. They were the only  one to respond at all to the request that night and quickly to boot. Had  me send a photo first to give me an estimate and told me they could be there within the hour. I okayed the estimate and they were out. Another 35 minutes later, all fixed, back in place, parts fully replaced- works perfectly now.  Another contractor I spoke to the next day who had called me back acknowledged that I got a great price for that midnight weekend repair response. I can endorse them totally.

Had a leak in my mobile.  Called the office and the girl said she would get someone right out

A couple hours passed.  Nobody.  I called back and asked if someone was coming.  The girl asked if someone called, I said no and she said Guess not.

Nice.  I cant speak for craftsmanship or pricing, but if you need sonething right away go elsewhere.  Peoples lives are effected and that dont care attitude made me write this review.  Ironically, the fix was easy.

I have never been more impressed in my life with service that this company provided. The plumbers, Mike and Bernie were outstanding. They were on time, quickly installed my hot water heater, cleaned up and left in just about an hour. They provide a great service and they are great human beings. The price was probably the best I could've ever got. I highly recommend my plumber to anybody out there in south Philly Or anywhere else in the city if you need an honest reliable trustworthy plumber. Thank you

My tankless water heater was not working properly.  Mr Rooter was able to come out the next day and diagnose the problem and helped me get the repair done under my warrant. Tyler A was on time, professional and fully explained the issue. He was able to get the part and make the repair within 24 hours. I highly recommend Mr Rooter

Had such a great experience with Kevin and Vinko Plumbing. Had a leak in the line that supplies water to my fridge, causing flooding and obvious anxiety! I called Kevin and he was very quick to respond. Even offering same day appointment. I have had nightmare experiences with plumbers in the past, so Vinko was a breath of fresh air. He showed up in time and fixed the problem with ease. He explained everything to me and helped me understand how to avoid this from happening in the future. I absolutely recommend and will be using again!

Nic came out promptly to replace my shower diverters and some eroded pipes in the back. He was quick, professional and explained everything he did. I'll be using him for all my future plumbing/HVAC needs, and the best part is, he is a local small business owner.

We've been long-time customers and generally happy with their service, although I fail to understand why my heating needs repairs every year.  A new (expensive)heater should have done the trick.  The guys who come always seem competent, but they call the office to get price quotes, usually resulting in some stated coupon or discount which results in typically very expensive service.  That said, wait times for service have gone from a day or two to many days, even a week, regardless of the problem.  No heat for a week mid-winter while my pleas for a service call have often fallen on deaf ears.
So I tend to be a loyal customer and attempted today to discuss my concerns, met with defensiveness, bad attitude and a snarky Do you want us to come out or not?  No thanks. Taking my business elsewhere.

I have used Best Choice several times in the last 10 years for small repairs and projects.  They were always friendly, on time and easy to work with.  They always offered free estimates and were affordable.  At one point, I was so comfortable with them as my go to plumber I wouldn't even get additional estimates.

But things have changed.  Last year I called and their quote seemed really high for a repair.  That led me to make a few more phone calls and another 2 quotes came in much lower.  So I learned my lesson.  Even though I like them, in the future continue to get 3 quotes because I can no longer trust they will value me as a customer.

Moving forward...I called again this week to get a quote on a different repair.  Service with the administration was awful.  It took 3 phone calls this week just to clarify I can't meet during certain times.  That's a bit upsetting because we went over this on the initial phone call.  Sloppy admin. work is always a turnoff for me.  I feel like that's the face of the company and if they can't take care of me in the office they won't take care of me with the repair.  To make it worse they originally told me it was a free estimate but then later told me they will charge a $150 diagnostics fee.  As stated in the initial phone call, I don't want the radiators diagnosed I want them changed from baseboard to cast iron heaters.  Plus I needed my water heater looked at.  She said I must have been misquoted initially.  There is a charge for this.  In all my years I have never paid a diagnostics fee to Best Choice so this was very upsetting to learn.  

I hate writing any type of negative review.  But if you want to run your loyal customers away this is exactly how you do it!  Poor customer service and overcharging means I will be looking elsewhere.  I don't know if management or ownership has changed but they just aren't what they used to be.  I've called several other reputable, certified plumbers.  Not a single one of them charges a $150 diagnostics fee.  I scrolled through other reviews and I only see responses from Best Choice to the negative ones (mostly excuses on why the review is negative instead of trying to set a positive tone and fixing the situation).  I don't see any responses to positive reviews thanking customers.  In my opinion that is a reflection in itself of where Best Choice is at with their customer service.  I hope Best Choice can get it together.  At one point they were a really, really great company.