Best Backflow Services in Indianapolis IN

This review incorporates three separate visits to my home by Grateful Plumbers. Friday, 8/7/20 an estimate, Monday, 8/10/20 rough plumbing and Friday, 8/14/20 connecting plumbing and installation of vanity. Adam, with Grateful Plumbers, came out last week to provide an estimate for plumbing a new dual sink bathroom vanity from a single sink vanity and then complete hook-up and installation after movers get  vanity from garage into bathroom location. Adam was professional, had competetive pricing and honest about concerns he could encounter with a 65 year old house.

Adam's concerns were justified when he returned on Monday to plumb the new drains and water lines. Several things weren't where we expected or it was an extremely tight fit into the existing space. I was thinking a new, simple T-drain off the existing drain when I purchased the new vanity but not so much. Regardless, Adam made everything work with a few modifications.

Next, and last, the new vanity was moved into place by Bell Hop Movers. They did an awesome job moving the heavy vanity with the marble top and sinks already attached. More to come under their business.

Adam worked within our schedule and budget, his apprentice, Brandon, was major helpful, both were polite, down-to-earth and did a good job. I'm glad we went with Grateful Plumbers.

While I do feel that Carter's is a little over priced I've had good experiences with them.  They have now installed a tub drain and a water heater in my house and they've done great work.  I've never had a problem getting them to come out.  In fact they have always been available the same day and have all the supplies they need in stock.  They still have that small local feel to them sending thank you notes and small gift cards after works completed and they don't charge to come out and give you an estimate.  They have become my first call if something goes wrong.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

They came out today to fix low pressure on hot water. Turned out to be a pipe almost clogged completely clogged clogged with lime. While they were here we had the tank replaced. Very happy with the service. Would use them again.

I needed my garbage disposal changed. Showed up on time on a Saturday wearing a mask, friendly, professional, completed the job fast and cleaned everything behind. My experience was just perfect I guess.

We were a part of the jobs that helped him launch his business!  Lately though, we've emailed and sent text messages requesting his service on at least 3 occasions!  We got no response with either type of contact!  We're aware that he's doing a lot more commercial jobs now which we're assuming is the reason for ignoring us!

Very responsive, efficient, and reasonable fees for a repair on a sump pump! Jeff was awesome and very professional. He explained everything - great teacher! We had called another company before. They said they would come between 12 and 4pm. He arrived at 6pm! Also, their fees were double what I had to pay today and who knows... They could have cheated me into paying $1300 for another pump. So happy we used this honest plumbing company!

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

I highly recommend Allen Plumbing Company. They were able to stealth through and find the root of my problem. It wasnt easy but Allen plumbing did not give up and worked on it until it was finally and completely resolved.  They are the most professional, reliable, knowledgeable company I have worked with and I would give them 10 stars if I could!

We had to have our water shut off valves under our kitchen sink replaced. They were able to come out the next day and took about an hour to fix the issue. Avery was very nice and explained everything well to us.  It looks brand new where they replaced everything. He was even kind to our dog that wanted to get up close and personal. I would definitely use them again if we need plumbing issues fixed!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

We have used Mishler's a couple times and they have been great both times. Employees are very professional and clean and the rates are very reasonable. Great to be able to use a company you can trust.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

In the process of selling my home, it was discovered that a pipe that was installed before we bought our house, ran underneath my neighbors driveway and would require excavation to correct.  While disappointed that we would be responsible for repairing the neighbors property we agreed to cover the repair as this situation is not my neighbors fault.  

During the inspection, the pipe was approximated as to where it was located, but could not be verified at the time, due to my neighbors car causing interference with the equipment used to identify the exact spot of the line.  

Days later, the crew arrived to begin work, and this is where we ran into problems.  While I was quoted one size (which was roughly 5x10 feet ) for the section (they believed) was the location of the pipe, they guessed incorrectly.  

They dug down approximately 7 feet and couldn't find the pipe, and it turns out they dug in the wrong spot.  The hole went from 4x8 and ended up being closer to 11x11.  

I let the crew finish the job, and when contacted about settling the balance, I expressed some disappointment that the crew didn't verify the pipe location before digging as the scope of the repairs has now increased because of their mistake.  As the saying goes, measure twice, cut once, at this point, the call was handed off to Mike (Terry?), who basically got on the phone and badgered me for saying I had agreed to pay for the work when the job was done (which I had), and that his crew didn't have a camera to verify the actual line placement on the day of the work ( so, apparently that's my fault).  The disrespectful way in which he came on the phone to pressure me into paying the bill and assumed no responsibility was extremely disappointing.  

I work in customer service for a living, and I have dealt with frustrated people over the years, and I can't recall having been so infuriated with the way I was treated.  I will do everything I can to warn others about the response I received for being dissatisfied with the level of work that was done.

The crew that did the work on the pipe was nice, but made mistakes, the staff that was ultimately responsible for trying to find a compromise was a complete failure.

To provide perspective I have attached a picture of the first hole they dug (wrong spot, right size), and the final hole with the repaired pipe.

Jason, the owner contacted me a few days ago to correct the issue. We agreed on a deal that we both felt was fair, and he asked me to give his company another chance, which I will. I have used Godby many times over the years and will hopefully continue to do so in the future.

short and curt review. on Wednesday 8/4/21 our A/C went out. My wife called them based on their review? They were quick to respond . The technician told my wife the condensing fan motor was bad. New one would cost $1600. Now the bad news. It will take 4-6 weeks to get the part. But we have new complete units available to install by next week. We don't break down complete units for parts, he said. He also told my wife that a new condensing unit would not match up to the old inside condensing coil so a totall replacement of the entire HVAC was needed. So he could have some qualified people come look at it  for proper sizing.
I ordered the hard to find part and had it delivered on Saturday 8/7/21. I didn't like the hard sell or up sell he offered my wife. So I called someone else to look at it. Fan motor might be bad but after he showed me what was really wrong. The Johnson technician was not honest. New tech showed me the leaks on the coil. Replacing the fan motor was pointless. The unit had cooked itself. Because of the fan motorways  not working. Johnson technician could have made a sale and we would be on our way to a new out door unit by Tuesday. On Saturday the 8/7/21 I called the Johnson heating and cooling office because the technician never forwarded a quote to us. He never submitted to his office that we needed items for repairs or replacement. I want want my $149 diagnostic fee returned. Dishonest, incomplete diagnosis of the problem and incompetence. Failure To complete the task at hand.

L. D. Smith installed a tanKless water system. Their quote was the best, timely and they spent the time thoroughly evaluating our needs.  T.J. did a wonderful job walking us through the pros and cons of the system.  Further, he found two different installation and cost options.  Would use them again!

Loved that they were knowledgeable and didn't have any hidden fees. They offer the best option. They were the only one that knew how to repair our tankless water heater after calling several places!

Avoid using this company!  They put a quick fix on my plumbing issue and it had to be redone in 3 months.  This cost me additional money to have a ceiling repaired twice because the plumbing was not fixed correctly the first time.  Thank goodness I did not sign up on their package deal!  They need to hire experienced plumbers!

I had an appointment scheduled between 12p-6p. At 5p, I called to verify they were still coming. The lady I talked to said I wasn't on their call log for the service for that day. I explained that I called two days prior and scheduled the appointment. I explained that this was in regards to selling my house and I was needing it done that day. She apologized and said she would be able to send someone out that same day even though it was late. Literally 3 minutes later she called back and said that she found me on their call list for today and I was called twice earlier in the day to let me know they had technicians available. I told her that I didnt receive any phone calls. I further explained that sometimes my phone goes straight to voicemail and that could have been the problem. She then stated that they didnt have anyone available to come out. My guess is that since it was deemed my fault, even though it was  a technology issue, the technician then had available suddenly became unavailable. Poor customer service. Will no longer use them for my service needs.