Best Gas Water Heater Repair in Indianapolis IN

Super impressed with the service and price that I received from this company.  I'm new to the area so I am having to rely on reviews to get work done on our new home.  Found out we needed our sump pump replaced so I called around and this company had the best price and was able to fit me into their schedule right away.  Jesse came ahead of time and did a fabulous job explaining everything to me and getting the system hooked up.  I feel very confident with the service and product I received and will give them a call first if I need service in the future.  Awesome service.  Thank you!!!

Winter's Plumbing was such an interesting mix of great and not-so-great.  I've contacted them twice; they are routinely more quickly available than most other plumbers, which is great as plumbing is always urgent.  The first time, another plumber was available same day (unusual). The second time in need, Winters was available the following morning, which was excellent.  It even made me look past Winters' $239 price for clearing a bathroom sink clog: perhaps it was that high because the work would be on a Saturday.  And when I called back and mentioned that I had Covid but would stay out of circulation, it didn't phase Winters.  Amazing. They promised arrival 9 AM, called at 8 AM to tell us they'd be there promptly at 9:00, and they were. Superb.  Wore booties, checked everything out, and went to work. UNFORTUNATELY: they couldn't clear the clog.  (Yes, we have an old house but I don't believe we've ever had a plumber who couldn't clear the line.
Can't say they didn't try:  Vacuum hose: no. Small snake: no.  Large snake: oops, too large  Small Snake: machine locked up, started smoking. 1+ hour and a few calls to HQ, no success.  Leaving our front door open multiple times wasn't good (very active cats).  A request that I pay  1/2 now and  1/2 when they fixed it on Tuesday: I had to firmly pass.  An explanation of what they would do on Tuesday: didn't give me confidence.  Final outcome: I proposed paying their entire service charge (a much lower-than-market $39, nice) and letting them spend Tuesday on other customers: accepted.  Again, a real mix of very good and not very good, from very nice people.

Several months ago my aging Whirlpool WHES33 water softener stopped working.  I performed all the steps prescribed by the owner's manual to remedy the problem, but nothing worked.  At the urging of a friend, I contacted Cooper Water Conditioning for service.  The gentleman I spoke to on the phone there was more than courteous, and after describing the problem to him, he urged me to simply unplug the unit from its electrical power source for an hour or so and then plug it back in.  With that, the unit should automatically reset itself.    It worked!  The owner's manual mentioned nothing about addressing the problem in this manner, and the gentleman I spoke to at Cooper's had no obligation to share this remedy with me without first making a service call.  That gesture alone clearly demonstrated to me that Cooper's is a quality and knowledgeable organization.  The unit has worked normally ever since, but if I encounter another problem or that time arrives when I need to replace the unit, I'll definitely know who to call.

Well....second time out and I think the technician fixed the issue however he created another one that I just spent an hour fixing and cleaning up.  After snaking my pipes he didn't put the drain hose from my washer back into the drain.  I started my washer and thankfully didn't leave the house or go to bed because suddenly I heard water flowing onto the floor.  I rushed to the laundry room to find the hose not replaced in the drain and water flowing from the hose onto the floor in he laundry room and spreading to the kitchen.  I had to remove wet     padding from underneath my washer and dryer and mop up water and then move out my fridge and stove to clean up water that had spread into the kitchen.  I  am hopeful that the pads under my flooring didn't get wet so that I don't get warped floors.  While everyone from Hope has been nice, you're 0 for 2 in competent technicians.

The first technician that came out attempted to fix one of the two issues I stated over the phone and in person, but did not address the second issue and told me to call if it happened again (which water puddled in garage the next day) Like I stated above, everyone was nice and respectful, however lacked all attention to detail, and effort toward fixing the problems. (Dirty washer and floor from snaking ...etc)

Our bathroom sink was clogged in our 100 year old house.  Another plumber had come and worked hard to clear it - unsuccessfully.  Seriously 24-7 gave us a very quick response time (as they have in the past) but the price ($270) is fairly premium.  Their plumber had to work really hard to clear this one - probably 90 minutes - but in the end, he got it. And it was worth the cost (he said that if he couldn't clear it, there would be no charge).  So:  pretty expensive, though in this time of inflation and trying to pay good wages, perhaps I need to adjust my expectations.  But worth it for the QUICK RESPONSE and for the hard work and success.

On time. Replaced the pump at the price I was quoted. Everything works fantastic. Thanks!

Two days to get a mini-split expert to our location, diagnosed a problem repair using guesswork. Quoted $500+ dollars for a warranty repair that covered parts. Time and materials is what is expected, they charge for knowledge, which was more guesswork that diagnosis.

I had an issue with my water softener.  I gave Bob a call and he helped me troubleshoot and resolve the issue.  He's honest and not trying to oversell.  I would highly recommend Bob.  Great guy!

Called them out to put a drain in for my clothes washer. The guy looks everything over then goes over the plan and gives me a price. He also notices my hose spigot could use changing, shows me why pointing out issues with it. Gives me a price of $294 for just the spigot and can be done later. So I agree to the drain install price and he comes back out a few days later but tells me he's not sure if it can be done! He calls his manager who comes out and tells him how to do it, which was the way he told me HE was going to do it. It gets done and works fine. I call them a month later and ask to get the spigot changed now and how much was that again I asked? $294. I said go for it. They send the exact same guy out that showed me the problem with the old one. He tells me it should be $394 because of how difficult it is to get to! He was the one that looked at it in the first place! Felt like he was trying to shake me down for $100 more. Nice guy good work but not exactly trust worthy. Probably wouldn't use them again.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

I called in the afternoon today for a clogged drain, they were here within 30 minutes, and it was fixed 30 minutes after that.
The plumber was nice, the job was neat and the price was right. $80.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

I have always found the owner Mark to be very knowledgeable about water heaters. He knows his stuff. Gas water heaters are big on his list. The electric tankless are pretty much impossible except to run a single fixture in a home or business like a sink or lav. Plumbers know that. We get the specs on how much heat rise you can get from a device used to heat water from the cold, cold ground. A tank can heat and simmer the water over a two hour period. A tankless has to instantly heat the cold water into something usable.  For instance, a gas tank may be 38,000 BTU, and a tankless would need 199,000 BTU. That's over five times the amount of gas required to heat the water as quick as needed. Heating by electricity is far less efficient. I have learned so much over the years from Mark. Thanks :)

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

Sumers is the only company we've had experience with, and I can't imagine using anyone else! We've had Nick both times we've had issues (a failed sump pump and failed back up battery), and he has  be been beyond helpful! He takes the time to thoroughly answer our many questions, and explains things in layman's terms so we can fully understand the process. Nick even gave us a heads up on future issues we may experience with our water heater and gave us a written estimate so that we can start planning ahead. We joined the Sumer's monthly plan which has saved us a lot of money on service visits and the service work itself? So I highly would recommend considering that option. Overall, Sumers has been extremely helpful and in line with other estimates we've received from other companies.

I needed my garbage disposal changed. Showed up on time on a Saturday wearing a mask, friendly, professional, completed the job fast and cleaned everything behind. My experience was just perfect I guess.

Rental home and tenant called with drainage issues. A big plus that they were able to have someone there on Saturday. Spent about 4 hours trying to snake the line and run the camera through. First guy didn't have adequate equipment so waited until guy came from Indianapolis with a better camera. They weren't able to solve the problem with that and suggested that the main drain from the exit of the house to the city connect be replaced. Couldn't schedule that until Tuesday, 3 days later. It's a 60 year old house with clay main that was cracked and had roots. They replaced 10 section from the exit of the house. That $4150 didn't solve the problem. Left the yard a muddy mess. I was left with probably several hours of yard work to clean up. Plywood would have solved much of this problem. Next step was to tear out the concrete slab in the bathroom and replace the pipes. That was another $3250. Interestingly enough, the pipes they removed didn't have a clog. The clog was apparently between the bathroom and the exterior wall of the house, about 15' between the two new sections. So, 7 days and $7400 later, water is flowing.

I have no doubt that I got hosed on this, but ultimately, they did resolve the issue. Guys were nice and super kudos to Sam, the guy that finished the job. If not for Sam, it would have been 1 star. 5 stars for Sam.

Next time, I'll certainly get another quote, but with having to ask tenant to find someplace to stay for a few days, I was too far in to the process to change course.