Best Backflow Services in Honolulu HI

Not very happy with the service of this company.  They were assigned to us through American Home Shield (AHS) for a job on July 3rd.  We were not able to get an appointment until July 9th.  The individual that showed up stated that we needed to change the shower valve and trim.  When he tried to disconnect the stem faucet it broke off (due to a lot of rust, wear and tear).  He saw that it was galvanized older plumbing, and stated he couldn't do anything today, looks more than just a stem replacement.  He FaceTime'd with someone and discussed the situation.  The closed out that service request and on July 10th, a new Service request number was assigned.  Four days later on July 14th, we received an e-mail from Little Big Plumbing (LBP) with an estimate for $1,105.96 to do a Two handle shower valve replacement; the estimate did not include tile replacement.; We responded with waiting to hear from AHS and our warranty work.  Note, LBP, by contract are not supposed to contact the client with a bill until after the appraisal is reviewed and approved (which had not been completed yet).  To us it looked crooked and they were just trying to get some side money.  On July 16th - Called LPB again and this time talked to owner Mike about the invoice/job; he stated he was waiting on AHS, stated he would get back to me on Friday  July 17th, nothing heard.  July 20th rolls around and LBP (Mike) called with no update, blamed AHS
On July 21st - Messaged LBP that we have not heard back from them; he responded that we would not hear back from him and that AHS should be our next call.  He stated he e-mailed their rep at AHS on Thu July 16th; AHS rep contacted them on Fri July 17th and that they would have the authorization supervisor contact us about our service.  On July 22nd - Contacted AHS on the status of our work orders;  the rep stated they authorized the work on July 14th to change out the shower valve and trim.  However, on July 22nd LBP Transferred Work Order stated they would not do the job and send someone else.  We have tried to call LBP and they will not return our calls.  Their contract just left the job site with a broken shower faucet...not totally unusable (before it was just leaking).  I would not do business with this company again, a bunch of crooks and unprofessional.

Update 7/26...looks like the owner Michael W wrote a response to my above post.  Here is a rebuttal to his comments, some of which are a FLAT OUT LIE.

Some of these errors are with AHS on the status of the claim not changing on their site, no phone or e-mail updates, nothing at all. So information initially came from LBP.  However, when we called AHS, we received a different side of the story.  We don't have a dog in this fight, we just have different info from LBP vs AHS.

AHS may not consider further authorization because LBP broke the tub spout and it obviously was wear and tear if it was rusted and just broke off.  However, the way LBP reported it back to AHS made it sound that it wasn't wear and tear (thus not covered by AHS).  It is strange that LBP states that the repair was not authorized as of 7/12, as AHS told us that it WAS authorized on 7/14. It is a complete lie that we requested an estimate/bid, LBP sent an estimate to us unsolicited, which is against the contract/policy between LBP and AHS (we are told).  LBP is just trying pull a slick one on us behind AHS's back with a $1000+ estimate.  

As for insults and harassment calls/text messages from Gina to LBP...she is a Special Education teacher of 29 years and has the patience of a Saint.  Here is her text verbatim: #1 We have not heard back from you. You said you would get back to us by Friday. (it was 5 days later when he finally replied). Text #2: You received the authorization from AHS, I am on the phone now with AHS doing your job (no response). Text #3: This is to change out the valve and trim (no response).  Text #4: This is what your guy left (picture of cracked valve he broke).  Text #5: We are also told that your tech broke the valve. I guess it was rusted. Hmm, I think that goes under wear and tear. You owe us a new valve. These text message are not threatening in any way, nor were the phone calls. Mike would like you to believe otherwise to discredit us with pernicious comments about us.  In two phone conversations, we expressed our frustration of the communication and execution of this work and that we'd be writing a one star review.

Update July 30th.  AHS reassigned our claim to D.Barretto's, they called us the next day to set up an appointment.  Jason came to the house, diagnosed the problem and fixed our issue in less than an hour.  He did it on the spot.  No extra fees out of our pocket and everything works.  Not sure why these different plumbers see the same problem differently.  I can only assume they are out to make it worse than it is to get more money.  What a difference in the correspondence, professionalism, and actions!

Our only bathroom completely backed up late in the afternoon last week, so we immediately called several plumbers to diagnose and fix the issue.  Pipe Masters answered the call right away and were the only ones that could assist the next day.  Turned out the issue was bigger than we expected as there was a large metal obstruction in pipe outside our unit leading to the main.

They were able to provide a reasonable quote to excavate and replace the section of blocked pipe and install a 2 way cleanout for us in the process to make future access easier.  The techicians that assisted us were very professional and performed excellent work.  Our bathroom is now completely clog free :-)

I highly recommend their services to anyone looking for a great plumbing company to assist with their needs!

Excellent service, I have been using Jaren for a while and I'm glad he has his own operation now. He goes above to make sure your plumbing issue gets solved. Dedicated, communicative and punctual. He's a great change from the usual plumbers who are not always reliable or motivated to help.

These guys saved me after an outside pipe broke at my house.

The first plumber I called (Banzai Plumbing) never showed for the appt. - and never called to let me know. I lost over half a day (and a hot shower) waiting for them.

Called Accurate the next AM, and they promised to be there by noon. Instead the plumber came several hours earlier and took care of my situation quickly and affordably.

Accurate will be my first call next time!.

Johnny's service is impeccable. I highly recommend his services.  We had a leaking toilet. He was able to fix it in no time along with explaining the problem to us. He is also very clean and efficient.

Reliable and excellent service...installed water softener due to Ewa Beach's hard water. GREAT WORK. Will definitely use his service again for any future plumbing needs...

5-Stars!  Creative Plumbing is our first choice for our family's properties and they always gets the job done!  We trust them to perform quickly, efficiently, reliably, and professionally for any bathroom or kitchen project.

Jeffrey and Crystal are always amazing with a laser focus on great customer service. Jeffery is an absolute master at his craft that I know will always get the job done and done right and honest.

Over the years our old house has had issues with plumbing needs. We are so happy to have found Brison's.  They responded to us in a timely fashion, were accommodating with our special request and, most importantly, did an efficient, excellent repair job for a very reasonable price.

We're so happy we called Roscoe to help us with our clogged kitchen sink. He gave us an estimate up front, which was very reasonable, and scheduled an appointment right away. Tyler called ahead of time to let us know that he was on his way and showed up at the promised time. Tyler was awesome! Super professional and polite and took the time to explain what the issue was. Very grateful to have our issue resolved so efficiently and for a reasonable price. We will definitely be calling Rock-O-Rooter for our future plumbing needs. Mahalo Roscoe and Tyler!!

Matthew from Waialae Plumbing did expert repair on our bathroom sink drain pipe today. He was straight forward with repair / replacement parts cost, friendly and polite. Highly recommend.

We awoke one morning to no hot water! Our water heater of 26 years had passed =(  We called Performance Plumbing & owner Blane was booked that day but he rearranged his schedule to have Jason purchase & install a new water heater that very afternoon! Jason -- patient, willing, & kind -- returned not long after to complete the job with a main shutoff valve install. We are very appreciative to/for Blane, Jason, & Performance Plumbing!

I needed to get emergency repair work done for the toilet because the valve was worn out and the water was constantly running for the past four days. I couldn't hold off the situation any longer. Out of all the companies I've messaged on Yelp for a quote, Plumbing Kings Hawaii was the only one that responded to me in a timely manner. They came really fast, replaced the valve, and only charged for the work done. I highly recommend them because they are friendly and professional.

Great!  They showed up early, cleaned it out quick and didn't leave a mess!  Just what I hoped for!

Four stars because I have yet to have my lines scoped with a camera.
My father and I spent most of the day snaking our main plumbing line from the house. At one point we thought it was cleared only to have the laundry water backup into the bathroom.
We called Roto- Rooter, reached a call center thousands of miles away. Was connected with Rance who made the 30 minute drive into the country to rescue us.
Rance was patient explaining everything to my half-inebriated father. An hour later and 100feet of snaking and we're clearing. Everything running smoothly. It was a bit costly but what can you expect on a Sunday evening.
I highly recommend Rance.

Don't ever call them!!!!
The guy came and left it open couldn't fix it.
I called the company and told them that it still leaking but no one care anymore!!
Don't waste your time and money!!

ATTN: Management,
Please send this driver to driving class and to  follow the laws of driving and to follow posted speed limits.
See posted picture of vechile who tailgated me for 2 miles until he changed lane, the right lane at was traveling  in the excess of 65 miles an hour. If this is the professionalism he brings to his job, it sends a message of not caring about the customer, cutting corners, and not following rules and regulations.

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.