Waialae Plumbing & Construction

I had Waialae Plumbing come to my condo and install all new angle/shut off valves. The things I really liked about them:

1. Reasonable price - I got multiple bids and they were the lowest and very reasonable.
2. They return phone calls.
3. They are polite on phone.
4. They call & confirm the job the day before AND double check with the condo resident manager to make sure that building water will be shut off & they can do the jog.
5. Plumber calls on his way (and is on time).
6. Friendly, knowledgeable plumber got job done in reasonable amount of time.
7. Bill matched quote.

I will definitely call these guys again, should I have plumbing needs.

We had a leak in our unit a while back and called Waialae Plumbing. Actually we didn't call, but our property manager did. The guy that came was very nice, but didn't come at the time that was told to us. He also took pretty long, but in the end it was ok.

Called with electrical questions for work I wanted done at my place.
Pros:
--called back when they said they would
--answered my questions (sort of)

Cons:
--would have preferred speaking directly with electrician instead of receptionist especially since I have little understanding of what I want done. I found it uninspiring that most of the answers the receptionist gave me included the phrase I think.
--quote for work was very imprecise and she could only give generalizations about what the work would include which is not good enough when they are are charging $115/hour plus parts.

Conclusion: I'm going to pass on Waialae Plumbing and Construction because they inspired no confidence in me. Would have preferred speaking with a professional. Was really getting a feel for this company for future condo renovation work by starting them on a small project but going to keep looking around.

Note: Have used them for plumping work in the past and I was well pleased with the results.

They responded quickly to my request to come in and look at my plumbing situation. The technicians were excellent courteous, very polite and efficient with the problems that I was having. They solved all my problems and gave me tips on how to better the plumbing situation in my older home. I would recommend them to anyone.

I contacted Waialae Plumbing to replace all shut off valves in my condo (bathroom/kitchen sinks, toilet and washing machine) as well as replace all fixtures (kitchen sink, bathroom sink and bathtub). I purchased my own hardware from Home Depot so that I could get the fixtures that suited me, otherwise you will have to go with what they have in the truck. Just a warning that if you purchase your own fixtures, only the labor is under warranty. They only warranty fixtures that they provide. I was given quote over the phone based on the services I requested. The manager said he would send 2 plumbers and the job should take one day. Well, only one plumber ended up coming and the service took 2 days. Our plumber was Bobby and he did a fantastic 5* job. He was very meticulous and thorough and gave us tips on how to clean the fixtures. He also said that after a few years, if we noticed that the bathtub started dripping, the regulator valve would have to be replaced. The reason I gave Waialae Plumbing 4* instead of 5* was that the manager was not the friendliest person. I give him 3*, but at least the quote he gave me was pretty accurate. Overall, good experience. Before contacting Waialae Plumbing, I did call 2 other plumbers who had good Yelp reviews and neither one returned my call. Guess they don't need new business.

First of all, I don't know much about plumbing and how to fix the issues...except that it shouldn't be leaking. When we called Waialae Plumbing we were able to get an appointment pretty quick (within the next 1 or 2 days). They fixed all the issues we had and everything seems to be working as it should. We will definitely call them next time there is a leak or clogged sink/tub. They are very familiar with the condo I live in too so that is a big plus.

Avoid this company. The head of plumbing is condescending, misogynist and racist. AND, they're pricing is menu based. So, if you want 4 light fixtures replaced, they charge you for 4 hour, when they're done in 1 1/2 hour. Call anyone else! You've been warned!

I had a great experience with Waialae Plumbing. Matthew Crail was able to come out one day after I called to change my garbage disposal. He came on time, wore his mask, kept a clean workplace, didn't try to push extra services and I have a new disposal for what I think is a very good price.
Thanks Matthew and Waialae Plumbing

Called them in the late afternoon to check out our water fountain. Spoke with Sarah and she informed me of their plumbers availability. no one was not available ASAP but she said they can be there in half an hour. I told her no rush as I was about to leave  for the day, she then said they can have someone out there first thing in the morning.. NEXT DAY- Wow! the plumber was there before I got there and when I checked my messages on the phone, Sarah had left me a few letting me know what was happening . Now that is Customer Service. Anyhow they assessed problem then fixed the problem in a snap. Excellent, kind and knowledgeable staff. We would always use them for future plumbing problems. Mahalo

Waialae Plumbing came through yet again! Warren and Cale were both professionals, telling me what to expect, answering my concerns, and solving problems as they arose. I trust this company with all my plumbing matters!

Matthew from Waialae Plumbing did expert repair on our bathroom sink drain pipe today. He was straight forward with repair / replacement parts cost, friendly and polite. Highly recommend.

Great customer service!  They are polite and on schedule.  Recently I have had both Mana K. and Nate  to work on a problem in my kitchen and they both solved the problem quickly and professionally.  I would defiantly recommend Waialae Plumbing.

I recently had them come out and remove and replace the hot and cold shower stems for one of our rental units and prior to that, remove and replace all faucet fixtures and snake the shower drain and the main washout line. All work was done professionally.
At times when they spot somethjng that might need attention soon that might be costly later they let me know exactly what needs to be done. I dont see this as trying to get work out of you but see it as preventive maintenance and I appreciate their expert opinion.  
We contract with them for all our plumbing needs beyond what i'm able to do on my own. They're always friendly on the phone when making appointments. I highly recommend them.

Top notch.  Local company that cares about doing a good job for their customers. From scheduling to on site service, I'm totally satisfied.

I've always gotten good service from Waialae Plumbing.  Most recently, Bill came to fix a problem I had with the toilet.  He very patiently explained what needed to be done.

Needed a kitchen drain clean and new disposal. This company quoted me half of what the other company quoted me so I went with Waialae plumbing and glad I did. Dan was super helpful and effective in getting the job done and explaining to me what he thought was best. Very efficient and awesome service! Easy to get an appt too, I was able to book within 48 hrs. Thank you!

Wonderful, quick response by email, text, phone, and in-person. You Feel like they want and appreciate your business.  Their workers are prompt, hard-working, courteous, and knowledgeable.  They did 2 jobs for me this year:  Reinstalled and silicone my sagging underground kitchen sink and detached and reattached the disposal and plumbing.  Also replaced a water heater with a hybrid (heat pump) water heater.  I plan to rely on them for all my umbing needs and perhaps for some renovation, as they also do construction and home renovation.​

I'm so glad I found the Waialae Plumbing & Construction to fix/replace my toilet. The rep who answered the phone, Sara was very friendly and helpful. She was able to find me a technician, Patrick to make the service call within an hour. Patrick was also very friendly, professional and very informative of what he can do and also made suggestions.  I had the toilet replaced rather than just replacing old parts etc. in toilet tank. Patrick did a great job; and he even reattached the handicap bar around the toilet. I highly recommend the Waialae Plumbing & Construction for any home improvement.

My solar water heater was leaking water and needed replacing.   I called Waialae Plumbing who came and gave me an estimate for a new unit.  They worked me in their schedule the next day to do the replacement.  The workers were professional and had the job done in a speedy manner.   I'm very satisfied with my new water heater and the courteous service I received from everyone at Waialae Plumbing.

Faced with my 87 year old moms 40 year old bathrooms needing massive remodeling, I set out to get bids. Bonded, insured, experienced! my mom kept saying. No (effing) around! (she has the mouth of a sailor. Its adorable.), Four bids later, we chose Waialae, and are so extremely pleased with the work they did! On time, on budget, polite and tidy crew. They ripped out and replaced everything - even the walls - and the new bathrooms are simply gorgeous. The owner, John, kept us informed every step of the way, always responsive to emails and phone calls, even nights and weekends. This is a great company, found after much searching. Will use them again without hesitation - when my mom yells at me to get the kitchen remodeled! ;) Mahalo, Waialae Plumbing!

I had a pipe behind my wall break and it flooded into my room.  They were there the very next day to fix it and the plumber was so nice.  When you call you always get an answer and they call you back when they say they will.  Best experience yet with a plumber.

Great service! Have used them 3-4 times already. Very professional, excellent work and reliable.

Waialea  Plumbing is wonderful with communication and scheduling.
I've been working with service technician Brian who goes above and beyond on any project he has tackled.
Knowledgeable, professional, hard-working and extremely efficient.
Would recommend this company for Remodel or emergency.
Quality goes without question and scheduling is a breeze.
A good value for the diligent and professional work received.
Jill
Happy
Repeat customer

You won't be disappointed with this company!!!!

We had an emergency plumbing situation where the water valve burst. We called Waialae Plumbing and Brian Thompson was assigned our call. He was here in about 15 min and I must say, he knew his stuff. He was also professional, personal, and he explained everything, and then some. I highly recommend Waialae Plumbing for your plumbing needs.

I've used their plumbers for maintenance and repairs in my condo. I have been very pleased with the willingness and ability of the workers to answer my questions and offer me useful information for the future. I found out that you can ask for plumbers by name -- I've gotten good service from both Francis and Nate. The office staff is also helpful -- they arranged for a water shut off with my building's resident manager.

Waialae Plumbing is excessively expensive!  There are other companies that provide equal or better services than Waialae.  I used them twice for various jobs and one time my new shower head went missing and they refused to reimburse me for the loss.  After this experience I refuse to use their service.

I had to have my hot water tank replaced urgently as I had a leak. Waialae Plumbing was one of the companies I called.  In the end, just because of certain factors, I did not use Waialae Plumbing  but I still feel they deserve a shout out. I called them after hours and their after hours scheduler, Sara, took my call and was very helpful and extremely accommodating. And she assured me that the next day they would be able to help me with my hot water tank. Not only that their after hours plumber called me just to check in with me and to reassure me that they would help me out the next day.  They offered to come that night but I declined because the leak was slow and I felt I could make it until the next day.  Based on their excellent customer service I would not hesitate to call them again.

Our water heater started leaking.  Waialae plumbing was onsite to assess the situation that afternoon and schedule time to install a new water heater two days later (we needed a unit that was compatible with our solar water heating system).  They showed up on time and completed the installation in the morning. Thank you!

I am a homeowner who has used Waialae Plumbing for over four years.  They have handled large and small repairs for us inside and outside of our home.  Sarah, the person who does the scheduling, is always helpful and professional.  They have a number of plumbers so they are able to come out to our home in a timely manner.  All of the plumbers that we have dealt with have been friendly, courteous and competent. We are very satisfied with their service and the quality of their work!

The plumbing side of their company is great.  They know their stuff.  However I was  pleasantly surprised by their construction side.

We had custom  construction work done on a closet and cabinet.  The workers are real pros of the best quality.  Drew who built our closet is an old school master in carpentry and his work was precise and finished perfectly.
They are not the cheapest, but they do quality work.  For me that matters the most.

Our bathtub drain was clogged. Called Waialae plumbing and they came through wihtin a a couple of hours. Our technicians Matt and Daniel were a pleasure to work with. They were quick to remove to clog, very personable and professional. Waialae plumbing will be my go-to plumber from now on.

I had a leaking water valve and decided to reconfigure the routine of the plumbing behind the washer and dryer. The lead plumber,  Ravyn immediately understood what I wanted to do and he and his assistant completed the work promptly with excellent workmanship. I highly recommend Waialae Plumbing!

Received an immediate response and Kim knew the right questions to ask to make sure she sent someone who was well prepared for the work that needed to be done.  The work was done cleanly - no mess to clean up afterward.  Before invoicing the costs were reviewed item by item so I knew what I was paying for.  It's the first plumbing job I've had done in the condo so I can't comment on whether their rates are competitive, but their efficiency and prompt professional response is worth a lot to me.  They are now my go to source for plumbing work.  (I contacted Waialae after I spoke with another plumbing company 7 separate times and they NEVER got back to me - I always had to contact them.  I am STILL waiting for them to call me to set up an appt - 3 weeks after initial contact.  This is why I was so impressed that Waialae responded immediately!)

I use a lot of service companies. This one is No 1 on my list since I first called them for electrical work (waialae electric) and then used them for plumbing (waialae plumbing).   I recently had an underground water leak and called them late one morning.   They had their guy out here early afternoon who found the leak and capped it.  The next day I called the office to schedule repair and the woman who answered the phone knew exactly who I was and what had been done and that we needed to schedule another visit.  They sent the same guy (although I know they have many) he arrived right on time, with the materials and did the job.  And my experience has been just like this for the past two years!  Exceptional!  Don't call anyone else.

i cannot and will not ever recommend waialae plumbing.  if i could give no stars, i would.

i wish, i would have read the negative reviews this company has on yelp. had i, i would have never used this plumbing company.  there is something to be said when you consistently have negative reviews and have customers as upset and as angry as myself.  

i was charged close to $500.00 for a job that should have cost less than $200.00.  i had 2 water stop valves replaced, the valves cost $20.00 (that's retail, i'm sure they get theirs at wholesale).  i had origianlly asked that only the cold water stop valve be replace because of a very small leak but the call taker recommended that i replace both the hot and cold water valves at the same time.  thinking this was an honest and fair company, i humbly took their advice.  i should have become suspicious when i asked for an estimate and i was not given a definitive answer.
the total job took less than 1 hour (more like 30 minutes) but i was charged for 2.5 hours of work.  plumbers in hawaii make on average $10.00-$39.00/hour. no matter how i calculate it, there is no way the bill should be what it was.  they knew i was in a predicament and they totally took adavange of it.  i got 3 other estimates afterwards from licensed plumbers and it ranged from $140.00 to $180.00 to do the same job.  they charged me triple for doing the same job.  i was going to let this go, however when i mention what had transpired at a dinner with my relatives and local friends, they insisted that i file a formal complaint so no other residents of hawaii will experience what i went through. i filed a complaint with the bbb, john the owner, wrote to me saying it was petty that i made a complaint.  i don't know about everyone else but $500.00 is not petty to me by any means.

there are many honest and reasonable plumbers on oahu.  wailalae plumbing is not one of them.  i pleaded with the owner john to rectify this but he refused and said, let this be a learning experience. he claimed that no one put a gun to my head and made me accept the work that was to be performed and i should have declined the work if i thought it was too expensive....
not to worry john, this was a very expensive and disappointing experience for me, i feel like i was taken advantage of.  i will make sure to reciprocate this.  hawaii is an island with a tight knit network of family, relatives, friends and co-workers.  you will not get away with your condescending and patronizing attitude as well as your predatory business practices.  word gets out fast, hopefully no one else will have to go through what i did and have to go through the disappointment and anger i and others have experienced because of you.  in my opinion, you sold your soul to the devil john, just to make a little coin. i hope you're happy and can look at yourself in the mirror every day knowing how many people dispise you and your business ethics.

btw, i had met john initally because i was going to do a remodel (he does remodels as well) and i had him come by to give me an estimate.  when i met him, he asked what my budget was....i should have been wary from that point on.  every contractor i interviewed (i interviewed over 10 contracts), asked what i wanted done and then they proceeded to give me an estimate.  he's the only one that asked what my budget was.  he was trying to figure out how much he could squeeze out of me. he went on to boast how he owned 9 homes in new hampshire.  in retrospect that explains everything as to why john does business the way he does; he looks for victims that are in a predicament and then charges exorbitant prices so he can be a slum lord back home. you cannot get away with charging triple and think word is not going to get out, especially here in hawaii.
there so many other honest and fair
plumbers here in hawaii....

thanks for the learning experience johnny boy! i hope you get chased out of hawaii!

I am always pleased with Waialae Plumbing's service. Warren worked on all the toilets, reconnected my complicated water filter and fixed a bunch of stuff in my bathroom. Very friendly and did a great job! Very happy. Thank you.

Their service is horrible.  Made an appointment and took the day off of work.  When they missed their appointment time, I called them and they said that they were trying to call me.  I asked what number they were calling, they gave me a phone number I never heard of.  Then the receptionist told me that they can't make it out today and offered another appointment over a week away.  Horrible customer service.

Best emergency plumbing experience! Bam Bam and scratch fixed my flex pipes quickly and efficently while the water was turned off in 10 units in my building. In an emergency situation the rates were on high side but i guess you cant predict this stuff and no way anyone was going to keep 10 units without running water for the night. Tough situation but Bam Bam made light of it and appreciated that. Wont go to any other plumber for my condo. Kudos waialae plumbing!

Wow--have been struggling for months with a clog tub.  After pouring just about twenty bottles of liquid Draino into tub.  I finally gave in and called Waialae Plumbing and Construction.  He was here for ten minutes and took care of everything--why didn't I do this sooner.  The staff was very friendly and knowledgeable.  Wouldn't hesitate to call them again.

Fast call back. Kenneth was friendly, professional and knowledgeable technician. Highly recommend

This is the second time I have used Waislae Plumbing. Today they took care of a plugged sink drain. I would recommend them highly as their technicians are very skilled and efficient. Plus they are timely and customer service oriented. Great company!

My kitchen sink was clogged (we tried unclogging with plunger and drano with no luck) and the garbage disposal and line was leaking. I'm so pleased with the quick service (same day that I called) and affordable repair. Kendall and Sean were super nice, informative and professional. Would definitely recommend them for your plumbing issues/repairs.

I called on Friday morning for a drain clog issue thinking I would get scheduled sometime the next day, but they were able to get my job in on Friday afternoon. Jacob was very understanding, even though what I was experiencing did not make logical sense. He was very efficient and completed the job with no issues.

We just moved into a new condo and Waialae is the known plumbing company for the building. They work on the common area piping jobs for the building so we figured we would use them as well. The home inspection found a lot of issues.... leaking sinks, the hot/cold in the shower was reversed, the water lines for the washing machine weren't properly installed in the laundry area and could cause a major leak, and a few other issues. The garbage disposal also wasn't working and the wiring was exposed and dangerous.

The guys at Waialae did most of the work in 1 day there are no more leaks, the hot/cold works as it should and the washing machine hoses are connected to a brand new wall-box to secure the connections. The next time they came they wired the garbage disposal properly and since they do construction, we also had them install a light switch and run conduit (due to concrete walls).

Kim usually answers the phone and is always helpful and nice to work with. Very efficient staff when you need job quotes or more info. Their hourly labor charge seemed a bit high but I guess its average price in the industry.....and you get quality work with them!

The service was superb.  They arrived promptly and completed the work quickly and efficiently, in less time than expected.  We were kept informed of their progress every step of the way, and Roger made sure we understood what the problems were and the options for solving them.  Their equipment is state-of-the-art, and it was very cool observing the inside of our pipes with their camera.   My wife and I couldn't be more pleased with this company and will definitely use their services again in the future

My second experience with Waialae Plumbing proved to even surpass my initial one.  I am an extremely happy customer.  Wish there was an additional Star, cause 6 Stars would be more accurate.  This was my second service call with technician Brian T., he will continue to be my requested Go-To-Guy.

Had a broken shower faucet and they came out the next day to fix it.  Fairly priced and quick.  I will use them again

They helped us out of a situation that could have been a disaster but instead the knowledgeable and nice plumber by the name of Bill found and repaired a leak we nor the tenant didn't even know existed. Many kudos and mahalos for a job well done.

I appreciated the professional service, knowledge, and experience that Waialae provided to solve the complex plumbing problems.of our facility

Our family always uses waialae plumbing for our plumbing needs. We trust that we will have a job done professional, courteous and correctly. Patrick did a great job today fixing our leaking copper pipe. He went above and beyond to ensure we were happy with his work and our family was safe. Thank you Patrick and Waialae plumbing!

They suck, I paid $261 dollars for work that has no warranty, my first comment was that , they did a good job so I thought, but after 4 showers, my tub was backing up again! They will send someone , but I will be billed again,. That's rediculous,! The work they did , did not fix the problem I was having with the tub, I demand a refund! My next step? Better Business Bureau, after that,Khon , somebody ought to do something about this!im not going to stop , until this is corrected!

Nate & Delvin came very promptly after I called Waialae Plumbing to come to my condo unit to fix an unexpected drainage leak connected to my new washing machine.  Nate & his colleague are so professional, so knowledgeable, and so helpful!  They did a superb job first diagnosing the problem.  Then they very skillfully fixed the problem by clearly the clotted drainage which caused the water leak back up from my new washer, and they tested it out twice to make sure everything works fine before they leave.  I really appreciate Nate & his colleague's great help & excellent service & very polite manner!   Most highly recommended!

We had a leaking tub in our upstairs bathroom, and we weren't sure where the leak was coming from. Looked up plumbers online and found Waialae Plumbing who was BBB accredited so that gave me some assurance in calling them. Since we needed the work done as soon as possible, I was glad that they could come out the next day.  The appointment was for 8:00 AM and right before 8:00, Bill showed up at the door.  Great!  I showed him to the bathroom, and he was able to quickly diagnose the problem. Turns out the tub spout was incorrectly installed.  Bill had another spout in his truck so he was able to replace the one we had.  The one he installed was much better quality and fixed the leak as soon as he installed it.  We also had him look at another issue with the water valve to the house.  The handle had corroded and had broken off so there was no way to turn off or on the water to the house.  Bill explained that it was an old manufacturer who was no longer in business but that they could fix it.  He explained what they would need to do and estimated the cost and amount of time it would take.  Since we were also interested in shortening the time it takes for the hot water to get to us, he explained what was needed in order to do that.  Finally, I asked Bill to take a look at our kitchen sink handle which was leaking.  As soon as he saw it, he knew that a replacement cartridge was needed.  He said this particular part did fail a lot. Since he was going to be coming out to repair the water valve handle, he suggested we wait for the kitchen handle part to come in and schedule the appointment to take care of both things at the same time, saving us from having them come out twice.  Wow!

What impressed me the most about Bill was that he was very honest and sincere.  And by taking care of these three issues, he showed how knowledgeable he was about plumbing.  You wouldn't think so because he looks kind of young, but he's been doing this for many years so he really does know his stuff.  I was so impressed that I asked my property manager to also use Waialae Plumbing for any plumbing jobs for our rental.  It's great to find someone in the trades that is trustworthy.  I am looking forward to our next appointment and will definitely use Waialae Plumbing for any future plumbing needs!

We have used Waialae Plumbing several times in the past for typical issues like clogged drains or leaking valves so when it came time to remodel our bathroom, we didn't hesitate to call for an estimate. After multiple quotes, we chose Waialae because they were very prompt and thorough in providing us an estimate with details in their scope of work. The actual installation went smooth and in time as planned. Drew and his team were very conscientious in prepping all the areas and cleaning. Excellent communication on a daily basis as to what the plan was for the day and what to expect the next. Although they were on the higher end our our budget, we would definitely recommend them! We love our new bathroom shower!

I have always received excellent service from the folks at Waialae over the years. Whether or not it was for the complete apartment renovation I undertook back in 2008 or more recently to Bill repairing a kitchen faucet that I thought I would have to replace! Many thanks go to the folks in the office and those out in field for all your excellent work.

I have used Wialae plumbing co to fix shower handle change and plumber came and put it together and charge was $ 450. For 15 minutes work.! I am trying to complain the cost but unable to speak to superior for this outrageous charge.

I called Waianae Plumbing because I have learned through experience that I needed a company with expertise with Rinnai tankless water heaters. Waianae Plumbing was able to be flexible with scheduling, getting me an appointment for the next day. Jakob was on time, very knowledgeable, and completed the work within a couple hours. He was able to answer my questions and give me quotes for my inquiries with no sales pressure. Best of all, at least to this point, my water heater is working perfectly. Thank you Waianae Plumbing.

I have used Waialae Plumbing almost exclusively for several years and find them to be reliable, upfront about the cost of the job, timely with appointments and friendly personnel.

They seriously overcharged me for what should have been a simple job. I will not use them again.

Prompt, Courteous, Professional & Efficient

I cannot say more about Matthew from Waialae Plumbing.  He was on time, he solved my problem, and fixed another one I asked him to look into without hesitation.  The bill was a LOT less than I had expected.  I will call Waialae Plumbing again and ask for Matthew for all my future plumbling work.

Had water heater installed yesterday by Waialae Plumbing..6 stars. Well today I notice that my relief valve was draining water all night. Called 7:15 Talked to Kim again...so helpful and nice..explained what was happening, hook me up with the boss/John who was helpful and suggested a few option and got one of his plumbers Keith to come out by 1. Keith did a pressure test and found my house RPV (relief pressure valve) no good, and was the possible cause of water dripping from the heater valve all night.....to much pressure. This was a whole separate problem from changing my heater, it's probably what caused it to leak in the first place. Bottom line, I got great service with short notice. Mahalo

I had a simple problem. A clogged shower drain. I thought it was an easy fix. Scheduled an appointment for 8am. Technician shows up 20 minutes late. He spent an hour using a metal snake trying to fix my clog. No success. He called his boss for back up. They came, tried a stronger tool, broke their tool in my drain pipe, and couldn't fix the clog. I was still charged for the service. Then they quoted me a $2,300 charge to replace the P-trap and overflow drain pipes underneath the bathtub. I thought that was unnecessary, outrageous. I purchased a drain cleaner at a local store (pic below) and magically fixed my clogging issue!  

This company was incompetent at fixing a simple plumbing problem & also trying to quote me for unnecessary repair scam. Please shop around and don't fall for this.

Charges $60 to get an estimate.  Tactics like this means the business could cheat a little old lady by giving her a high estimate/bill or a low estimate and a high final bill due to her ignorance of plumbing repairs

Just had a water heater replaced by Brian and his assistant. They were both friendly and professional. Also, Sara at the office was great with helping me coordinate with the building manager and kept me informed. Thumbs up!

A friend told me I should do the repairs myself; I don't think so.
    Today I had the kitchen faucet replaced, the dishwasher removed, guest bathroom faucet (for shower/tub) replaced, and, last but not least, the handheld shower head's replaced in both bathrooms.
     The two technicians who came were fast and efficient.  Warren explained why I should have the old (and unused) dishwasher removed; I'd been considering it for a while.  I now have extra kitchen storage space!
     I'm embarrassed that I didn't get the other technician's name.  While he tackled the kitchen faucet, Warren showed me why the guest bathroom bathtub faucet should be changed.  I'd rather be proactive when it comes to plumbing issues.
     They arrived early too and got right to work.

Totally satisfied with this vendor. From initial call to Sara, for her coordination with my condo management company, through the efficient work - I was impressed. Kaimana arrived early to assess the situation and explained the problem and what needed to be done. He was thorough, answered all my questions and was very polite and respectful. These employees are a great asset to the company. I will definitely call them again for any future issues.

Came in a timely fashion on New Year's Eve to fix a leak in our bathroom sink pipe. Gave a good price to replace two pipes and faucet. Nate was efficient and pleasant. We would definitely hire Waialae Plumbing again.

Always get the best, reliable,  professional service from Waialae Plumbing! We've used them from bathroom remodels to toilet fixes. Never disappointed.

We had a leak in our ceiling and Waialae sent someone out immediately.  They assessed the situation quickly and let us know what needed to be done.  At first we thought they might have to cut a large hole in the ceiling but, David saved the day and we only had to make a small hole.  I thought it would take a big portion of the day but, they were done within a few hours.  Many thanks to David, Roger and Kendall for doing an amazing job with speed, professionalism and fantastic customer service.  I will most definitely use them again.

This company came to my house to give me an estimate for a bathroom renovation in January. I tried emailing and calling them several times to get the estimate or find out if they needed more information, but they never returned my calls or emails.

Waialae Plumbing came to my house a week ago to remove and install a new sewer line. They seemed to have done a good job and were super friendly however they left the old sewer pipe in my yard and they have yet to pick it up. Shame on them!

I am a chronic Do-it-ur-Selfer.  I recently needed about one foot of 2 copper pipe. Normally one has to get a 10 foot length of this stuff. John responded to my e-mail and agreed to sell me the small length of pipe for a very fair price. He asked me to bring in photo's of my little self help project.  I did, and he took the time to validate what I was up to. He made two recommendations to help make the job go easier for me, cut the pipe into the exact lengths so I would not have to make the onerous cuts myself, and asked me to call him if I ran into any trouble or had any questions.  I felt lucky to be treated with this much decorum, because generally speaking, I find I have to go it alone. It was very reassuring to have this kind of oversight as a self-helper. Thank you John for taking the time to help me out!  Cheers, Frank

Great reliable service with fantastic attention to detail.  On time and clean work,  dependable , professional.  A little expensive but worth the added expense.. the only plumbers I use for my home.   Loyalty seems to count

Hands down the worst company I've ever had the displeasure to work with. Completely unprofessional across the board from the lady who answers the phones to the plumber they sent. Had to come back 3 times for the same small job and charged me for all 3 visits. I've never gotten in a fight about a bill like I have with them. In their eyes the customer is always wrong even if they couldn't fix the problem correctly. And they are expensive. After spending $400 I finally called Little Big Plumbing and they were super good and fixed it for $90.

Needed toilet repairs done and they responded quickly and fairly priced. Person that came to do repairs made recommendations on either fixing it myself or using his service. Choose to have him repair it mainly cause I didn't want to make matters worse and simple fact of his honesty.

Ravyn and Dalvyn showed up early and were in and out quickly.  Very friendly and very good service.  Highly recommend.

Great response time to a semi urgent situation - In a condo. Very pleasant, efficient, and professional service.

Crew was punctual, very helpful and friendly.  I appreciate that they always send me updates in a plain English without jargons.  I liked that they explained what they plan to do before they started the work.  We ended up replacing the main sewer line under the ground.  It was a big job, and they did a wonderful job.  I will definitely ask Waialae Plumbing for any plumbing work/repairs in the future.  Highly recommended.

Very helpful and super responsive!  Great work and the value for their expertise is worth the cost.  They were also very helpful in assisting us with the breakdown for our portion of the price and what we needed to send in to our insurance company.

Overall excellent service and great customer service as well!

Our condo association has been using Waialae Plumbing almost exclusively for over 4 years.  We have found them to be extremely competent, very responsive, and attentive to the customers needs.  I am not going to say they are the lowest cost plumber we can find, but this is one of those situations where you get what you pay for.  We have had remarkably few callbacks, and on those rare instances when that has been necessary we have received the same prompt, courteous, professional service as always.

This is the best service company on Oahu.  We have needed Wailalae Plumbing &Waialae Electric so many times over the past decade and they have never failed us.  They are not afraid to tackle complex jobs yet they will also come for the simplest problem.  Their response is outstanding and their work is excellent.  Recently we found that many companies on the island were happy to sell us an expensive downdraft for our stove but none of them were willing to install.  One call to Waialae and problem solved.  John came out himself to evaluate and then made it happen.  We would never use anyone else.

We had to replace our Koehler toilet. Warren was very accommodating in working with me and even snaked out the drain so our toilet could flush better. He and his partner unpacked the toilet and took away our broken one  I highly recommend using Waialae Plumbing for your plumbing needs.

I called them in the morning about a weird sewage odor in the bathroom. They sent Ravyn out by the afternoon--he detected the problem, fixed it in a little over an hour. He patiently and clearly explained the cause of the problem to me & answered all my questions. For their quick response, professional service & trustworthy work, I'll call Waialae Plumbing for future needs.

ASTRONOMICAL BID.

The pipe from the street to our house broke. Waialae Plumbing came the afternoon we called. So far, so good. But their bid was $3,800.

Fortunately, I found out that a neighbor had the same problem and got it fixed for $1,800. So I called the other guys: Accurate Plumbing & Repairs. Great job in about 3 hours. Same low price. Do the Waialae guys use gold pipes?

Please see attached photos of my unfortunate plumbing service with this company. Bait and switch scam. No customer loyalty. I spent a lot of money with this company on my home. Very disappointing.

Very pleased with Waialae Plumbing - a friend recommended them and they were responsive from the website and the person who took my call was professional and helpful. Not used to this combo since my experience has been the local I no care mentality. Nathaniel identified my plumbing issues, made recommendations and even found new issues with a faucet. He even suggested selecting my own fixtures or using WP's for the kitchen. Since I hate to shop I checked out WPs' which Nathaniel had in his truck. WP said he could show me what they carry when he came for my appointment! Wow! Talk about saving time! Had no idea they had models in their truck - makes a lot of sense for people like me who hate to shop. I like their membership system too has lots of benefits and saves money if you have to call for help. A good plumber is not easy to find now I don't need to look anymore.

First job was complete, thorough but on the way to being expensive, yet I do side with that you get what you pay for..  

Second job I thought was also expensive, and the results were not so hot.  We had three items to repair and one was initially done incorrectly and required immediate attention, and the other needs a do-over.  

One was a shower valve remove/replace, and the dispatched plumber forgot to install an O-ring so it leaked quite a bit when he had water pressure restored.  The second issue was having a leaking garbage disposal removed, and just two days later we have water leaking from the new drain piping.  Sure, it visually looked OK, but it is dripping quite a bit and now I will have to take time off from work again for a do-over.  They replaced perfectly good metal drain piping with (what to me is) cheap plastic drain piping and fittings.  

Update:  9/18/2013:  Drain piping setup was disassembled and repaired.  Hopefully this is the end of it.

Update: 10/19/2013:  I guess not.  Their repair of their poor repair job still didn't resolve the problem.  It STILL leaks!  I've had to reduce their rating down to one star.

Update: 12/1/2013:  The repair was redone a few weeks ago, and it appears to be fixed--FINALLY!.

Update 4/3/2014:  The repair still seems solid.

SUMMARY:
The first repair was a four (4) star repair.  This second was a zero (0) star repair because we still have water leaking from the piping that has now been repaired twice 6 days apart, and now it has to be repaired again.  So I've had to lower their rating to one (1) star.  This is only my opinion.  I think it really matters who you get from a larger service company.

4/3/2014:  Summary update:  revised to two (2) stars since the redo of the redo of the initial repair appears to be holding up well.

When everyone else wanted to schedule something a week out, Waialae showed up within a few hours, fixed the problem and were on their way in under an hour. Would definately use these professional folks again.

Thank you Waialae Plumbing for the great customer service and help.  Nate was great and shared everything with me.  Look forward to our new toilets.

I had my old tankless water heater replaced today with a new Rinnai Tankless water heater. From my request for an estimate to the final install today, the service was excellent. The installers were friendly, helpful and very efficient.

I used this same company two years ago to replace my first tankless water heater (I have two) and they were just as good back then.

Update! As per their response below, Waialae Plumbing issued me a refund for their service call, which I sincerely  appreciate. As I said everyone was very cordial, I simply wish they would've given me a heads up and I could've saved their servicemen a trip. Trust me it wasn't the money, but the refund is a tremendous gesture and worth me giving them a second chance. Kudos and thank you!

$62 for opening their truck door!
My kitchen sink was clogged this am. I checked the trap and used a small 15' snake but neither worked so I called Waialae Plumbing as I'd seen there trucks around. I explained the situation in detail and the receptionist (who was very cordial) took my info and said they could come out today and their dispatcher would call me back. She also said there'd be a $59 service call for coming out (which is more than reasonable) and after the serviceman assessed, he'd give me a price. They called shortly after and said they were on the way. All great so far. The serviceman pulled up, got out of his truck and said he needed to use the snake and that would cost $480!?!? Almost $500 to snake a drain? C'mon guys. I said thanks but no thanks. Now this is America and you can charge what you like BUT, if you knew (which they obviously did) the convo should have been the service charge is $59, sounds like they'll need to snake it and if they do that will be $500. Anyway I paid the $62, walked to Safeway, bought a bottle of Drano and 15min later was washing dishes! My condo needs a complete remodel, wanna guess who I won't be calling?

The Waialae plumbing crew is super. They may cost a little more but well with it.
Scheduling of work is professional & prompt.
The plumbers are very helpful & informative.  They can pin point the problem of our plumbing situation & correct it

My laundry drain started backing up so I called these guys up to get it snaked.  They were able to quote me an estimate over the phone and get out to my house 3 hours after calling them.  Sam came out and cleared the laundry drain quickly with the snake.  

They charge by the hour so I also asked him if he could take a look at a tank-less water heater that I was getting ready to replace because it was only keeping my water lukewarm.  I already had the new heater on the side and he said he could install it that day.  2 hours later and I have piping hot water and can do my laundry again.

Service was awesome from the start.  I called to make an appointment and they called me back with the estimated window that the tech could make it out by.  They called to let me know that the tech was headed my way and the tech called when he arrived.  Great communication, excellent professional service, and all for a very reasonable rate.  Sam also had a great personality.  I'll definitely be going back to these guys for any of my plumbing needs in the future.

SUPERB, NEAT JOB!!

I got 3 bids for the job - removing my old solar panels from the roof as well as a monster 120 gal tank,  and installing a tankless Rinnai gas water heater. Brian was so personable, polite and gave me a lower bid than the others.   The plumbers, Kendall and Lucky, were not only friendly and extremely competent - but careful and neat.  Brian returned midway, and because the electrical was a little tricky, brought in one of their electricians to to the job right.  

What an excellent experience!!  Waialae Plumbing is truly 5 stars!

Nate arrived, evaluated my needs and informed me what it would take to accomplish them.  He was highly professional and I was totally satisfied with the quality of work he did.  He is definitely an asset to your company.  Sara was just as cordial and helpful when I first called them.   They made my day and relieved me of excess stress.

Nate and Cale were able to come for same day service to unclog our kitchen sink. Service was thorough, efficient, and fast. We were very happy to get this problem resolved so quickly. Will be using Waialae Plumbing again. Mahalo

Called for backed up toilet and shower. Good reviews on Yelp. Was told $59 to come out which seems reasonable. However, when plumber arrived he stated it was a flat fee of $822 to clear it and they would throw in a free camera inspection.

Arrived 8:40-8:45 and left by 11-11:30. I'll let you decide if this is reasonable- I was shocked and dismayed.

AND they said it may happen again.

I've used Waialae Plumbing a number of times with both my own condo unit and my rental condo unit.  They have been professional and freindly... from the gals answering the phones to the guys doing the work.  The plumbers seem to know their trade well with confidence, they dont' waste time, and done a good job each time.  I'll continue to use them.