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These folks are the real deal!!!

After being quoted around $6000 by another local plumber, who told us our main line needed to be totally replaced, we decided to get a second opinion, and boy oh boy, am I glad we did!!!

Blake and his teammates Brand (I believe) and Joseph were fabulous!!!

Prompt, professional, and courteous, they managed to address and resolve the issue (roots in the pipe... I'm getting that dumb tree taken down.) in less than an hour!

And it didn't cost a fraction of the original quote.

Call these folks. They're friendly, and most importantly, trustworthy and honest!!! Thanks again y'all!

I am very thankful I reached out to Mike for my plumbing issues. Mike was very responsive and prompt and did a fantastic job.

Incredible service from start to finish.  All of the other reviews are true, Travis and his team are amazing.  They went above and beyond at every step, we couldn't be happier.

Kenny and Janice are a great team.  As the son and brother of a plumbers I know good work.  Kenny does quality work for a fair price.  I give them the highest recommendation.  Great work, easy to deal with, and fair prices.  What more could yo want?

I called, a lady answered the phone, I explained the situation to her and told her this is urgent.
I asked her how much it is going to cost to fix this issue. She told me how much.

The tech (James) showed up within an hour. He asked me several questions to understand what is going on. He started working and 15 minutes later he got us up and running.

He took the time to run his camera down inside the sewer line and asked me to view it with him to make sure everything looks as it should.
He showed me a few things need to be repaired but nothing urgent at this time.

James was very pleasant, professional and thoughtful. He said I'm gonna take care of this issue as if this is my house. And, he did exactly just that.
The lady on the phone was really nice and professional as well.

Pros:
Very professional personnel.
No hidden charges.
The tech explained the situation and didn't try to make things worse than what they really are in order to run up my bill.
Very accommodating.

Cons:
None

I definitely recommend these guys.

Very responsive, very fast, and they knew exactly what they were doing! Did I mention they were extremely patient?! They took care of my plumbing quickly! Highly recommend!

Elsewhere (not on Yelp) I saw a few favorable reviews for Benton Plumbing of Benbrook, so I took a chance and called them about a leaky faucet (not an emergency).

The receptionist told me that they had an opening for the next Tuesday (I had requested a Monday or Tuesday appointment). She said the plumber would arrive between 11 and noon.

Tuesday, 10:45 a.m., Benton's called, saying the plumber was on his way. He (Paul) arrived at 11 sharp. He fixed my two bad faucets quickly (he did have to go to a nearby hardware store to get the proper fittings for my particular faucets).

Very reasonable charge ($85 per hour, plus parts).

I was very pleased! I asked for extra cards so I could spread them around the house (I tend to lose such cards).

Highly recommended!

Updated May 15, 2014: I have had occasion to use Benton's two more times since my original review. The review stands. Excellent service indeed!

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

They didn't even come out. After Augerpros bid such a ridiculous amount, I told Blacktie what I wanted done and how much I thought it was worth, and they scoffed at me and said they would charge even more than Auger Pros wanted. So, naaa, can't afford this kind of pricing. Maybe they get that kind of money working on commercial jobs, but not from me. I just can't pay $1,000 or more for simple repairs like that.

So we had a burst pipe and were looking for a plumber and I was looking at all the 5's here with a bunch of people posting that they never leave a review but the service was so awesome and I have to admit a little part of me was they either ARE that awesome or they got some friends to post for them :)  Well, they really ARE that awesome!  We noticed the running water inside the wall around 11p Sunday night and after shutting off the water got to bed at 1a or so.  Monday morning around 9a we called him (husband was doing the calling and he got an answering machine and I whispered, leave a message, he'll call back right away, and he called back pretty quickly) and by noon he was working on it (he said he'd be there between noon and 2p I'd never actually had anyone show up towards the beginning of the range that often) and didn't leave until it was complete around 3:30p.  He is knowledgeable, had the parts needed already, and was friendly and personable (and he liked our dog, always a plus, although it's not hard to love our dog :)).  It's not going to be the cheapest but my husband always says cheap, fast, and good, choose which two you want.  We had working toilets and shower less than 24 hrs from the time we discovered the leak.  Would definitely use Jeff again.

Pablo is a great plumber! He is thorough and knowledgeable, professional, and his pricing is fair and consistent. He has done plumbing work on our 30 year old home 3 times (3 separate incidents). 2 of those times required tunneling outside to reach the leak. He kept us informed of every step in the process and shared his photos of the issues so we could use them for insurance. One incident was to unclog the a/c compressor overflow line. I recommend him to anyone who has plumbing needs!

Very good customer service. When you have plumbing issues it's important that the plumber can also be able to educate you through the repair or job and that's exactly what this company does. Spent a lot time looking over all everything and finished the job in very professional manor, clean up, and fair pricing.

I highly recommend The Plumber. I first had the owners son Casey and Nate install a new kitchen faucet. They did a great job. So respectful and knew what they were doing. I then had an appointment with Curt, the owner. He installed a new toilet in my half bath in like 30 minutes. So nice. He lives a street down from me in Parr Park. He's coming back next week to move my old toilet to the curb for bulk pickup. Couldn't have been nicer. Reasonable prices. Been in business for 40 years.  Please call for your plumbing needs!

Well I consider myself pretty handy around the house when it comes to plumbing basics.  I got into a little trouble with re setting the toilet tank on a Koehler product.  The gentlemen at Bluebonnet came out and got me taken care of quickly and honestly.  They had the difficult job in 25 minutes keeping my cost to their trip fee not including the parts I provided.  I would recommend them to anyone who needs a plumber.

Used them last week. Friendly tech.-- They called within the last 5 minutes of the time window they gave me to say he was on his way. Seemed honest and knowledgeable. Appreciated his help and advice.

The owner, Ben, came personally and cleared two clogged sinks, flushed two water heaters, and then even fixed water pressure issues that I had with two separate sinks at no extra charge!  I called the day before and he answered immediately and answered all of my questions.  He then came out the next day, right on time, and completed all of the work.  He gave a written quote BEFORE touching a thing, which was very competitive, and left no room for surprises.  I would hire him again and recommend Ben and his team without hesitation!

I had Tioga out to my house a few months back to do some plumbing.  They we're great!

I needed some electrical work done.  They were supposed to come on Thursday to give me a bid.  The tech got caught up in a job that took longer than expected so I got pushed to Friday.  Friday morning came and went.  I called and was told that due to on demand scheduling they would be out to see me later in the afternoon.  

So at almost 2 pm on Friday afternoon, I got the call that the tech was on his way.  I voiced my frustration to the lady but she gave my the company line that this was on-demand scheduling and I was free to go about my day and they would gladly give me a 30-minute advanced notice.

I obviously don't understand how on-demand scheduling works but I am ok with that.  From my perspective,  as a customer that was supposed to be helped on Thursday, I should have been helped first thing Friday morning.

Have used Roto-Rooter before and trusted them.  No more.  When I use them it is always for the same service - cleaning out the sewer line from the clean out to the house and out to the alley.  In 2006 this was $150.  In 2010 it had gone up to $175.  Pretty reasonable.  We decided to call them out about 6 months later to prepare for several events at our house.  The line seemed to be slowing down.

The service guy showed up and quoted me a price of $270.  This was almost a $100 more than 6 months previously.  I went in and checked the previous charge to confirm.  When I came back out to question it he gave several reasons.  Having to clean out both ways, price increase.  However, he promptly dropped the price to $180 with a 10% discount.  My BS detector went off and I told him to tell me what I owed for him coming out and for him to pack up.  (I try to be fair in my dealings with people)  He told me there was a $90 charge.  While he was loading up I called the office.  They could not give me a price or explanation of the discrepancy of the charges.  They told me that there should be no charge for him coming out - it was a free estimate.

I contacted their customer service info.  Played phone tag with a guy from the local franchise.  He just kept asking several questions and never gave any real explanation for the behavior or apology.

I will do this service myself in the future or will hire a true local company.

We called the Stenson plumbing company concerning a oven gas leak. They told us an estimate of free services would tell us what we needed to do. The technician arrived looked at the situation and said that we needed to call the appliance company and then proceeded to bill us $144. We still have to get the oven fixed but are free estimate which took less than 15 minutes of their time. What tell us a free estimate? This is bait and switch.

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