Best Businesses in Texas

I had to have major work on my wash out.  There were roots growing into my line and the connections were off.  Stram was great and walked me through it all showing me everything on his camera.  The price was very reasonable and they did quick work.  I'm very thankful to their professionalism and work quality as I was in a tough spot.

I am very thankful I reached out to Mike for my plumbing issues. Mike was very responsive and prompt and did a fantastic job.

I initially messaged Bow Tie to see when they could come out and check out a plumbing issue I was having. They responded just shortly after I'd contacted them, the next day or so they were here to do an inspection.
I was really pleased with their response time and professionalism , communication . I would definitely call them in the future for any plumbing needs.

A.Taylor

Kenny is an awesome plumber and actually cares about his customers.  After 2 other plumbers couldn't find the time to come out to my house sent by my insurance agency, Kenny came, after hours to fix a problem that was more than just a leak.

They were very nice and speedy! They were able to get to me within hours for my water emergency. I even received a text along with an email with who was coming to my home that included a picture. My plumbers were very nice, wore shoe covers and masks. I'm very pleased with their service.

I had a couple indicators that led me to believe we had a gas leak. Called Legacy, the only plumbing company we use, and scheduled someone to come out and have a look.

Steven and Travis showed up and did a fantastic job. They performed a couple tests and were able to determine that I DID NOT have a gas leak. They explained the tests they were performing, showed me the results and kept me updated through the whole appointment.

Steven and Travis are both personable and nice guys. We were very happy with their service and as stated at the beginning, Legacy is the only company we use.

These are some of the good guys! I've been through a lot of plumbers and they are honest, fair priced and on time. A second leak occurred immediately after a disposal was replaced and they came right back out and didn't charge again.

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

OUTSTANDING!  I feel fortunate that the plumber assigned to me was Jeremy Wilkerson.  He was extremely knowledgeable, courteous and personable. Not only did he do a great job fixing my garbage dispoal, he also took the time to answer any and all questions that I had.  Additionally, he made sure that everything was as clean or cleaner when he left.  This included bringing a small towel to put on the floor under his toolbox. That was a very nice and unexpected touch.  I highly recommend Black Tie Plumbing and Jeremy Wilkerson.

We had an overflowing toilet. I called Jeff and left a message. He called me back within 5 minutes. He said he would be here within an hour, which he was. It took him 20 minutes to diagnose and fix the problem. Very friendly and straightforward. I will definitely recommend him.

Really happy to have found this company. Great service all around. I requested a quote from him based off of the rating on yelp and glowing reviews. I can certainly see why there are so many.

Got a quick response and was the best price I received after comparing 4 quotes. I felt the price was  fair for the work and appreciated this greatly. I've had others and many of us have that charge ridiculous prices on labor. In no way was this the case here and I also like that he carries his price book with him as others have mentioned.

He was on time and worked quickly but with precision and attention to detail. Had a new toilet installed and a leaky faucet fixed. Made sure all questions were answered and that we were satisfied with the work provided. Definitely my go to person for any plumbing needs now and absolutely recommend. Thanks again!

On a side note, he also wears covers over his shoes in the house and my wife and I were both thankful for that as many times, folks don't pay attention to that type of thing.

I decided to try and do some light plumbing work, replace the old kitchen faucet, but when I went to shut off the water, the valve broke. I ran outside it to turn the water off to the house and went on Google to call a plumber. Of course, this happens at 5 o'clock, so I'm asking about after-hours service. Tahnee answered and after I explained my problem, she placed me on hold to try and get someone out. We got disconnected and she called me right back. She found a technician to come out within 25 minutes. Don arrived and was very professional and even put covers on his boots before entering my house. I explained/showed him the problem I created and he was reassuring and quick to quote me the cost to get it fixed. I agreed and Don got to work.

I rarely interact with companies anymore that are this polite and professional, let alone quick to respond. 5-stars across the board.

Our kitchen floor had felt warm for several weeks, then one Saturday we came home and found water slowly coming up around the cabinets.  We called another plumbing company but they couldn't come out until that next Tuesday.  That company, however, gave us The Plumber's info, and Curt (the owner) himself was out at our house within a couple hours. He thoroughly investigated and found that we had a hot water Slab Leak...  He was very personable and professional, took the time to explain everything to us, gave us a flat price to fix it (which was better than we had feared), and started to work right then.  He fixed our leaking pipe, (buried four feet below), and only had to break  ONE 17 Travertine tile to fix it!  Amazing!!!  He protected our property with plastic sheeting while he worked, and did a great job cleaning up as well.  He was Fast, Fair, and a very good plumber.  Highly Recommended!

Well I consider myself pretty handy around the house when it comes to plumbing basics.  I got into a little trouble with re setting the toilet tank on a Koehler product.  The gentlemen at Bluebonnet came out and got me taken care of quickly and honestly.  They had the difficult job in 25 minutes keeping my cost to their trip fee not including the parts I provided.  I would recommend them to anyone who needs a plumber.

I called Mr. Young's for a hose bib repair/install. Robert arrived, determined the issue, went a got the needed part and returned and was able to repair the same day! They are great and I will definitely use them in the future for any plumbing needs!!

I had originally called another company who was unsuccessful in remedying the problem. Called Made and they came out to fix my backed up pipes on short notice. Got my issue solved in a short amount of time and with the utmost professionalism. Thanks Ben!

We called on Monday for an appointment for them to come out and unclog drain in our bathroom. They asked which day and time would be good and we said Thursday morning. They gave us a window of 11am to 1pm. Never a call to us during this time. Called them two times and said they were on an emergency and we were next in line. And she was just going to call me. Yeah right. Never heard from them again. Called again at 4:30 and said they were still on emergency and had never tried to call us. Terrible customer service. And what do they have, one plumber? We got there name from Home Advisors. Never again. I only had one day off this week and wasted it for nothing. Still can't use bathroom.

Steve H. showed up and got our problem diagnosed and fixed quickly. He was very pleasant and personable. The job was out side in freezing weather and not once did he complain about the elements. Thank you Steve for a job well done, stay safe out there.

I used the email service on a Friday night to set up an appointment Saturday morning. Easy to set up and received a call in the am with a time to expect the plumber.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.  

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things.  I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked That's all? and the tech indicted yes. I felt confident in their expertise and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was wish we had known about this a month ago.....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in.  The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before.  The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.  

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

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