Best Businesses in Texas

These folks are the real deal!!!

After being quoted around $6000 by another local plumber, who told us our main line needed to be totally replaced, we decided to get a second opinion, and boy oh boy, am I glad we did!!!

Blake and his teammates Brand (I believe) and Joseph were fabulous!!!

Prompt, professional, and courteous, they managed to address and resolve the issue (roots in the pipe... I'm getting that dumb tree taken down.) in less than an hour!

And it didn't cost a fraction of the original quote.

Call these folks. They're friendly, and most importantly, trustworthy and honest!!! Thanks again y'all!

I am very thankful I reached out to Mike for my plumbing issues. Mike was very responsive and prompt and did a fantastic job.

Bryson came in and told me what he thought the problem was, what other potential problems he might find, and what it should cost. He came in, took care of it fast, and everything is great. Definitely going with Bow Tie next time.

We had no water due to a burst connection and our own confusion over the water line to the house. We were lucky enough to have Kenny's get the work order through our First American protection plan. It's a family business and Matt and Jared came over first thing, despite a full day of appointments, and quickly addressed everything. They were so kind, professional, efficient and just genuinely nice that we were incredibly impressed.  I would use them again in a heartbeat.

Excellent service call to get bathroom sink draining like new.  Also gave great advice on getting rid of musty smell coming from drain lines.  Best part was reasonable price to auger line and ensuring problem was fixed.  Plus perfectly on time when said they would be there.  Chance was my service tech.  Have their business cards in case wife needs to call for plumbing problems when I can't fix.

I didn't get a chance to use this company but I did call to get an appointment and they were very responsive, polite and up-front with the cost. Eric responded to my email and quickly fit me on the books. I resolved the issue myself so I cancelled my appointment but I will have future plumbing issues that need attention and intend to use their services.

I had a leak today with a pipe under my sink and called Benton plumbing and they sent someone out, he diagnosed the problem, went and got a part and fixed the problem and the cost wasn't bad considering the water leak. I will keep their number and won't use anyone else. They are prompt and professional. Very responsible with their customer service.

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

Told me they would get me help with my hot water heater and never responded when I asked for a status. This was on a Friday. I suppose they're used to leaving folks hanging with no hot water over the weekend. I guess another plumbing company will get my business and my recommendation on YELP.

thank you allaces plumbing ....super great company !!! got it all done right the first & second time ! jeff is an amazing person ...knows his trade & what he's doing ! feels great to know that your dealing with an honest man with a great work ethic !!! thanks ,ron f.

The best plumber ever! Pablo is professional, courteous and does a great job. I have used him twice in the past 6 months: once to remove an old toilet and install a new one and then, after the recent spate of freezing temperatures froze the valve on an outside faucet so that it was spewing water, he came the same night - at 9pm! - to resolve my issue.  He is the best.

Appointment was easy to schedule. Don called that he was on his way snd arrived as scheduled. Work was professionally done. Don was pleasant to work with. I will definitely use Lone Oak again.

Curt was absolutely incredible. My mom and I had a massive leak coming from our backyard faucet that we tried to fix ourselves, but in doing so we loosened something behind the brick that shot out like a geyser. We called the closest place which was The Plumber. We shut off the water to the house and Curt was able to come out a little over an hour later. He took one glance at it and let us know he would be done in about half an hour. He cut into the brick, replaced the whole faucet and re-sealed the brick for $200. This guy is awesome and has saved my mom quite the water bill :/

I have used them twice now, very efficient very cost-effective and very honest I would not use another plumber.  Highly recommended.

We had an awesome experience with Eddie and William from Mr. Young's Plumbing. They were very professional, and fixed most of our plumbing problems. They did find a larger problem than expected, but are returning to fix everything just perfect! They were great!

I had originally called another company who was unsuccessful in remedying the problem. Called Made and they came out to fix my backed up pipes on short notice. Got my issue solved in a short amount of time and with the utmost professionalism. Thanks Ben!

We called on Monday for an appointment for them to come out and unclog drain in our bathroom. They asked which day and time would be good and we said Thursday morning. They gave us a window of 11am to 1pm. Never a call to us during this time. Called them two times and said they were on an emergency and we were next in line. And she was just going to call me. Yeah right. Never heard from them again. Called again at 4:30 and said they were still on emergency and had never tried to call us. Terrible customer service. And what do they have, one plumber? We got there name from Home Advisors. Never again. I only had one day off this week and wasted it for nothing. Still can't use bathroom.

I'm a landlord with multiple properties and occasionally need help with plumbing issues.  I've used this Roto-Rooter location twice for drain blockages.  They are polite, efficient on the phone, dispatch quickly, professional (according to my tenants), address the issue quickly, and are fairly priced.  As a guy that deals with a lot of subcontractors, this place stands out as top of the class. Thank you for all you do.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.  

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things.  I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked That's all? and the tech indicted yes. I felt confident in their expertise and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was wish we had known about this a month ago.....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in.  The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before.  The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.  

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

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