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Very professional and knowledgeable plumber. I was impressed by the way he explained everything. Price was very fair too

I explained to them that I had roots in my sewer main, they told me that the regular smaller machine would be able to take the roots out had explained this to the person I talked to over the phone and the technician that came out. He came with some sort of dull, breaker bit, and used that. He had claimed that it should've taken care of the roots. The water flowed no problem. That was $75.

Three days later, the clog is back, and I called them up and they told me that since my drain had been completely clogged that they treated it as an emergency situation with no guarantee if the problem returned. Since it wasn't under a guarantee,  they wanted to charge me another 75 dollars to have another technician come out with a larger piece of equipment for another 75 dollar equipment charge also not trying to sell me anything for an additional service of having a camera put into the main to see what the problem was. No thanks. So instead of getting this done with another company for 85 dollars, they wanted to charge me up to $225 to fix the root problem. All this and I have the receipt from the Tech saying he was there to clear the roots.

I have since tried a few times to call them to resolve this problem, since I paid 75 dollars to get this problem fixed with a confirmation that it would take care of the roots. I have talked to the receptionist and a manager, and I have not had any help from these people. I live with my wife on a strict budget and have had problems with clogged plumbing for 2 weeks now. Do not get these guys, they might be nice on the phone, but they don't try to help out when they don't get the job done.

I am also sorry that it had to come to this, I am also a small business owner, and I know how reviews effect the business.

Horrible customer service! I called to schedule an appointment and was told they would be at my house the next day at 7:30am. The tech did not show up until 9:00am and seemed to be in a hurry. I told him we had already snaked our washing machine line but the water was still flooding out of the line. He told me that he would have to snake it again to make sure there was not a clog in the line. Once he completed the task he told me it would be $205 (service call) which I paid but was upset that he did not run the washer to make sure the problem was fixed. He left and told me to call if the line flooded again. Right after he left I ran a quick wash cycle and the line flooded again. I immediately called the plumber to see if he could come right back and was told it would be the next day. I asked if he was going to apply the $205 to the repair since nothing was fixed and was told that the money was for the first service call. WHAT?!? This morning I called the plumber, no answer. I texted the plumber, no reply. I finally had to call a different plumber (they offer free estimates/$0 service call) and schedule an appointment. I then called the office to complain and was brushed off like they did not care. WOULD NOT RECOMMEND! Get on Thumbtack and request multiple offers.

To update info by a previous reviewer.  They do not give free estimates.  That is misleading.  They charge $99 just to walk on the property and see what your problem is.  They will then tell you, for free what the cost to replace your AC is.  

I also saw they say they have  24/7 service.  Yet when I called in the afternoon, they wouldn't have anyone available until the next day, after two other homes were repaired.  Not even a guarantee of what time a service man would arrive.

I'm left hanging and not impressed with this company at all.  Ron, be honest and don't act like you'll fix my leak at 3 am if your guys only work from 9-5.

Excellent service. I couldn't believe how quickly they were able to get to our home and resolve the issue. I will definitely call on this company again! Thanks so much!!!

Full disclosure I have used this company before for a job and they were satisfactory. I called them recently for some work in my kitchen and bathroom, talked to Rob on a Tuesday letting him know what I needed to get done . I told him Thurs or Fri of that week would work great, easier for me to take off work. Did not hear back from him on Tuesday, called him on Wednesday and left 2 messages trying to get this set up. No call back, Rob called me back Thurs morning at 7 am and left message saying Thursday was no good to call him back and let him know if Friday would be ok, called him back 45 mins later went to voicemail. Called him back 3 more times on Thursday, left message that Friday is good but needed to know what time so I could be home. Rob did not return any of my calls Thursday, finally calls Friday morning around 8 am and tells me the plumber is on the way. Really ? so I am suppose to call off work because you finally decided to come do the work ? Website says phone answered 24 hrs a day, but could not even get them to call me back during normal business hours. No apology from Rob just telling me he was busy all day, takes 2 minutes to return a call. Will not  use them again.

Quick response over a holiday weekend. Marlin our plumber/technician was very knowledgeable and kind.

My mother had a water pipe leak and Chavarria tech. Rafael found it. He made attempts to fix however due to the way the piping had been done on home took longer, however he spent 9am till 5pm and fixed properly. The price was fair (paid by our insurance company) and tech cleaned up the mess and mopped as well. I would highly recommend this company! I asked them to insulate the external  pipe before I paid in full, they came back added and only than did we pay and no push back at all.

Had some billing issues, but they were quick to address them. Happy with overall service provided.

I've needed them 3 times.
1. replace garbage disposal
2. replace kitchen sink fixture
3. replace shower valve

Each time they have showed up friendly and completely the work quickly. I would recommend them to anyone needing plumbing work done.