Farrell's Mechanical & Plumbing

My entire experience with Farrell's Plumbing was a comedy of errors.

I hired Farrell's to assess my tankless gas water heater that quit working during Hurricane Irma. The guys called me and said they would arrive in 20 minutes. That gave me plenty of time to get home and put our dog, who doesn't care for strangers, away. When I arrived 10 minutes later, they were already there waiting for me. So I rushed to get inside and prepare, likely while already on the clock and being charged for the service call. Plumbers charge by the quarter hour...

Fast-forward 45 minutes and 85 bucks later: the two men trudged through my home with muddy shoes, leaving tracks. One of them, sweating profusely, leaned on my washing machine and left behind large sweat smudges on the glass top for me to clean. WOW. Talk about disgusting and unprofessional.

The final piece of this entire charade is Farrell himself, the business owner. Farrell and I spoke on the phone several times. He failed to phone me back after offering to get me a quote on a new water heater. This is exceptionally funny to me, seeing as it would present new business and a profit for him! On top of that, he was quite rude when I politely asked if his installation quote was negotiable, as I found it high. His comment was well I could do it for free, but that isn't how business works. No kidding, bud. I'm very aware of how business works--and happily took mine elsewhere.