Professor Plumb

I called to schedule help with a bathtub/toilet drainage issue.  They said they could have someone at my house Monday at 9.  I called the office at 9:30 when no one had arrived and I had received no call.  There was no discussion of an arrival window.  It was 9 a.m.  Britney the schedule checked GPS and said she didn't know why he was so late but that he should be there shortly.  He arrived at noon.  He got started.  At one, the problem was still not fixed, and I told him I had to leave in 30 minutes to pick up my son.  He got testy with me.  Didn't you get my text that I was on my way?  Yes, but I was on a call and it wasn't until 11:30.  Then he blamed Britney for not calling him to say I had called.  (hmm).  So he left the auger in my bathroom and left the toilet off the hole.  He came back in the morning, and charged $750, saying the pipe was clear.  That night, I went to take a bath and the but would not drain.  This morning, I called Britney to say I need him to come back and she said sure, he'd be there at 8 a.m.  Then at 4 p.m., she calls and says the owner of the company just told her that tomorrow all their plumbers have to be on site at a commercial job so Mason can't be there tomorrow (Thursday), or Friday or Saturday or Sunday and he'd be back on Monday.  I told her that this would now be a week that I've been working with them to get a tub to drain.  A week!  I asked for a refund.  She said she'd ask the owner.  Then, like magic, she calls back and said Mason can, after all, be there at my house tomorrow morning.  Uh huh.  No mystery here, Professor Plumb.  You just charged me $750 for nothing but a bunch of malarkey.

I have to have a toilet leak fixed for insurance purposes. Since the insurance agent is coming tomorrow I was told they would be here between 12-2pm. I had to leave at 3. When I called I was told he was at another call and the secretary would call me back. No call. Called them back and was told they had no idea when he would arrive. I cancelled the call and hopefully have another company coming out later this afternoon. I had to impose on my son and DIL to come over if they don't show up. I will not use Professor Plumb again nor can I recommend them,

I found Professor Plumb on Thumbtack and contacted them to come to my house to give me an estimate on replacing the remaining of the original plumbing in the house and replacing my bathtub. I agreed to the $150 estimate with the condition that if I hired them the estimate fee would be deducted from the estimate. They came by on a Wednesday and said they would have the estimate the next day, if not, call on Friday to remind them. I did not receive the estimate by Friday and I called and left a voice mail. I called again on the following Wednesday and spoke to a lady and she apologized and said they will get it to me the next day. I never received anything and called the following Wednesday and spoke with the same lady and she said that she would speak with the owner and have the quote that afternoon. I have never received the quote and it's been over a month. I would avoid them at all cost.

I was told my plumber would show up between a window of 12 noon and 2 pm. He showed up at 2:10pm and didn't call to tell me he was running late. I thought that was very unprofessional. After he checked out the problem he told me he had to go get different supplies, it is now 3:15 and I'm waiting for him to come back to finish the job. Highly disappointed as this is ruining my whole afternoon and the plans i had to accomplish today.