Web Analytics
Home > California > Los Angeles > Plumbing Service
Shellback Plumbing and Drain

Shellback Plumbing and Drain

Plumbing Service
25030 Avenue Stanford Ste 130 Valencia, CA 91351
Call Us Now

Description

Shellback Plumbing and Drain is a family and veteran-owned company with decades of experience in getting any plumbing, water heater, or sewer job done right. We bring honesty, integrity, and transparency to make the simplest or the most complex of jobs simple and stress-free. We'll always be upfront with our pricing so there won't be any surprises, just clear communication and an informative approach. Our courteous, experienced team will always treat your home with respect while ensuring your home's plumbing system continues to run at its peak.

HISTORY

Established in 2015.
The owner Gary was a successful technician and supervisor for multiple plumbing companies for over 15 years. He has always been recognized for taking pride in his work and putting his customers first. He has always believed that if you work hard and treated people honestly, as if they were your family, you would always stay busy. His goal and slogan are to bring honesty and integrity back to the plumbing industry.

ABOUT BUSINESS OWNER

The owner Gary was a successful technician and supervisor for multiple plumbing companies for over 15 years. He has always been recognized for taking pride in his work and putting his customers first. He has always believed that if you work hard and treated people honestly, as if they were your family,  you would always stay busy. His goal and slogan are to bring honesty and integrity back to the plumbing industry.

SERVICES

Emergency Services, Drain Cleaning, Sink Repair, Bathtub and Shower Repair, Water Heater Repair, Faucet Repair, Garbage Disposal Repair, Drain Installation, Water Filter Services, Sewer Services, Pipe Repair, Toilet Repair, Water Heater Installation, Faucet Installation, Toilet Installation, Sink Installation, Pipe Installation, Leak Detection, Gas Line Services, ,

Reviews

Jean J.
Jean J.
04/08/2023 12:00:00 SA
Wow. Absolutely impressed (and feeling very grateful).

I called around to several local plumbing companies to get some guidance and direction on our 2 bathrooms. There are some complexities with our situation that I wanted to run by a professional prior to work being done.

Shellback was the only company that did not push for an on-site consultation or any services. I was connected with someone named Gary and let me just say that you can tell he takes pride in customer service. Not only did he answer and address all of my questions/concerns, but he also offered much more insight on aspects that I didn't even know to ask.

Gary was incredibly generous with his time, his professional knowledge, and was just an overall pleasure to speak with.

Now that we have the guidance on what we need to take care of prior to plumbing/installation work being done, I know that we will hands-down be calling Shellback for the work to be completed. I am very impressed because Gary stood out as an all-star from the rest.

I look forward to posting a follow-up review.
Chris L.
Chris L.
2/13/2023
First I wanted to clarify that for those who are familiar with Clearwater Plumbing, they have merged with Shellback. The same service, dependability, responsiveness, and affordability is still there, now with Shellback.

Alex came out for a leak under my sink and a clog from my dishwasher. He was efficient and even fixed the way my air vent was situated which wasn't ideal. He also noted another small plumbing issue I have, and kindly gave me a rundown of what would be required and a quote for the fix. But on top of all the things I have said, he also was so kind to my kids. They had a million questions for him as he worked and he engaged them and made them laugh. Truly above and beyond. Thank you Alex and the Shellback team! I will call you again.
Amy B.
Amy B.
12/10/2022 12:00:00 SA
Fast. Reasonable. And professional!

Called Shellback plumbing for a leaky drain, and will definitely be using them again for future jobs. They had several appointments to fit my schedule including immediately for emergencies. Erik and Aaron showed up to give us a quote and fix the issue and they were great! They were very professional and were able to complete the job quickly.
Leah M.
Leah M.
05/09/2023 12:00:00 SA
I live in Valencia.....My handyman came to see my problem and said I needed a new water heater.  He called Shelback.  Shellback removed my water heater and put in a new one.  It took them several hours even though they said 2 hours.  That evening the solder joints were leaking badly.  When I called the repair guy he said I'd have to wait until the morning.  They installed another water heater, again taking all day and it also leaked at the solder joints.  I was exhausted bailing out all the water nottomention we had no hot water.
Day 3 another guy shows up and tells me the first guy is brand new and is unlicensed working under the companies license.  This guy did not have a license either.  He replaced all the solder joints and most of the copper and finally it got fixed.  No one apologized, no one called to check on the progress.  I found them to be unprofessional and unaccountable and expensive.
Jennifer M.
Jennifer M.
4/14/2023
Guy wanted to have us buy a whole new tankless water heater, 6-10K!  Got a few other quotes for two others. Guy wouldn't even take the time to check if it just needed a good shake out. Kept saying he didn't guarantee the work. If it don't work we'd be paying for nothing. Turns out it did and it works just fine.  Ridiculous.
Steve S.
Steve S.
03/03/2023 12:00:00 SA
We had a pipe or joint leaking on interior wall. Our house in plumb in plastic pipe.
They were on time, polite and repaired our leak quickly and for a very fair price. I will definitely use them for all my plumbing needs in the future. Great people to deal with!
Jeanette Y.
Jeanette Y.
10/04/2022 12:00:00 SA
This is the second time used shellback and they are just as professional as the first time and I'm extremely happy with them.

First time was my husband wanted to put a new sink in the garage that was not there before which is a bigger job than we had in mind originally.

Let's say Shellback is NOT the cheapest but that's  money well spent! They are professional in terms of attitude, skills, clear communication with my technician and their office staff and they keep the job site really clean!

I ask a lot of questions cuz I don't know a whole lot about plumbing but I like to learn what's happening at my house as much as I could and I am quite a perfectionist which means I am VERY PICKY, but I can't be happier with what they've done so far.

We just had the rough plumbing redone for the whole kitchen remodeling and as nerdy as it sounds, IT LOOKS GREAT!

Also there were this little incident that we had the measurements off by about 2 inches where the pot filler is located. Called them yesterday and David was able to come by and get that taken care of right away!

They are also very good at sending quotes, invoices on the timely manner!

The 5-star is a no-brainer and I would recommend them to anyone who wants good professional plumbing work!

I'll update review once the whole kitchen is done with images :)
Leticia F.
Leticia F.
04/07/2023 12:00:00 SA
They did a great job unclogging bathtub. Very timely and professional. They also appreciate my husband's military service and offered a discount Thanks Shellback!!
Venessa F.
Venessa F.
05/02/2023 12:00:00 SA
This company is top notch. I've been using them since 2020 for various projects, including installing a new water heater, snaking several stoppages and descaling/hydro jetting, and they've delivered excellent service at a great price every time. The owner Gary is great to work with as he's very attentive, honest, and professional. Highly recommend this company.
Fred ..
Fred ..
05/08/2023 12:00:00 SA
When I had a problem this morning Shellback contacted me first, within an hour. Miguel came out an hour later and fixed the problem, checked the pressure, and made sure everything was good. Great company and service.
Trine J.
Trine J.
3/27/2023
Joseph came out to fix a plumbing issue that we had been trying to figure out for MONTHS.  We had other companies charge us by the hour to analyze the issue with cost us thousands.  I got so fed up, I called Shellback for a 2nd opinion.  Within one visit, Joseph figured it the issue, gave us an extremely reasonable quote and by the next day, fixed our plumbing issue.  He was extremely professional and easy to communicate with.  Highly recommend this company.
Michelle R.
Michelle R.
04/04/2023 12:00:00 SA
I had the City come out because I noticed that the water meter cover was under water.  Found out that I had .4 gallons per minute leaking from somewhere.  Edger from Shellback Plumbing helped me coordinate National Leak Detection and their plumbers to come out and fix the problem.  He was so helpful.  The plumbers, David and Kyle were awesome!  So was Deagan from National Dectection.  They all worked together and solved what was a builder issue from over 33 years ago.  David and Kyle came back the next day  to inspect and complete the job, and putting the lawn back together.  I would definately use both companies again and wouldn't hesitate to refer either company.  They were professional, reliable and friendly.  Great job guys!
Carrie G.
Carrie G.
3/27/2023
Had water leaking from shower under the wall in master bathroom. Called Shellback because of great reviews. Sent plumber and water restoration specialist fairly quickly. They informed me that I had significant water damage and they would file a claim with my insurance on my behalf. Didn't hear from them for about 2 weeks, so I called 3-4 times over the next few weeks. Was promised a call back each time. At least 2 months have passed and I have yet to hear back from anyone. It's extremely disappointing and I can't even wrap my head around why they would treat a customer this way. Now I have to start the process over with someone else.
Lorna C.
Lorna C.
1/31/2023
Erik is the best! These team cares about their costumers!
Steve A.
Steve A.
10/06/2022 12:00:00 SA
Our shower started to flood. I tried unclogging it myself but didn't last long. I knew it was a job for a professional. It was on Labor Day, I requested a quote on yelp. Most companies responded saying they are closed but I couldn't wait. Shellback plumbing and drain showed up within an hour and long story short. David, the plumber, he did a lot of work before he called Gary the owner came in with the Camera and show us where the problems were.

Their professionalism sold me to hire them for the job. Yelp reviews and a friend also helped with my decision.
I recommend everyone reading this review to give them a call when you need plumbing work. Thanks David for your hard work.
Jackie G.
Jackie G.
3/16/2023
Gary made this right but he returned more than I would expect. To be fair, these sink faucets are new in design and I let the manufacturer know it was a bad design. That's not Shellbacks problem. That's the company that mades a new design and expect all plumbers to figure it out. I feel this is more on the manufacture of this faucets than on Shellback. Please support Shellback for employment of Vets. This is not all on them. Very good service and even with this issue , I don't blame them for a bad design. I would use them again 100%. I did call the manufacturer and let them know how disappointed I was in their design. Thank you Shellback, you are still our #1 go to plumber.

Second time using Shellback plumbing. Again, 5 star for great work, very fair pricing too. We unknowingly purchased faucets that are more complicated due to no lift stopper but a press sink stopper. Shellback was the only company that looked at my photo and let me know it's more expensive to install. Other plumbers gave estimates without looking and underbid. Once I pointed this out , the estimate almost doubled. Good job Shellback with your follow through in knowing how to estimate. Very happy. Thanks again !
   
      Update:3/20. From 5 star to 3-
One of the faucets had a leak under sink. Had to have them return on Thursday. Said good to go    
Nope. Called to return on Friday. Ok, good to go. Nope. Called and was told they would call us back. As of today, no call. We are now on hold for 11 minutes. Having to return 3 times after a job for the same issues is very frustrating for us not only the time out of our day for a time window of 2 hours each time.
JoAnna S.
JoAnna S.
09/09/2022 12:00:00 SA
This company is the most honest company I have ever done business with. They are fast, efficient, knowledgeable, and HONEST! They won't tell you that you need something if you don't. They are always nice and always clean up after themselves . They are reliable and I use them for all my plumbing needs. Eric usually comes out. He is so nice and so smart. I highly recommend them.
Laurie R.
Laurie R.
02/07/2023 12:00:00 SA
I had a leak in the faucet in the tub. A friend of mine replaced the inner workings twice and it continued to leak. I called Shellback and they sent out 2 very nice, professional men who fixed the problem in about an hour. There was no up selling. They gave 2 quotes depending on what needed to be done and fortunately the lower quote was the only one we needed. I prefer to use companies based in SCV and I'm thrilled to have a reliable plumber who I feel comfortable with.
Darwin R.
Darwin R.
08/10/2022 12:00:00 SA
Erik Huerta assisted my situation. He displayed professionalism, knowledge, helpfulness, and integrity throughout his service!

I definitely recommend this company especially Erik!
Gen M.
Gen M.
03/08/2022 12:00:00 SA
Just had Alex out because the spigot on our patio was so old that it wouldn't shut off. He arrived on time and I got a 20 minutes heads up text that he was on the way so that I didn't have to wait hours. He didn't have the right part but he quickly popped out to get it, returned, and put a new spigot on in about 5 minutes.

The price was reasonable and Alex was friendly and professional. We would definitely use them again!
B M.
B M.
12/02/2022 12:00:00 SA
We have used Shellback for several different emergency calls, they are our go-to for plumbing issues. Today Miguel was our service technician and he was prompt, friendly, kept the job clean and most of all he knows what he's doing.  

We will only trust Shellback for our plumbing repairs.
Wallace H.
Wallace H.
7/29/2022
I've owned several houses in Santa Clarita and have used many plumbers.  Shellback, honestly is the BEST!   I'll use them again when needed.  I highly recommend them!
Wallace Hagstrom
Andre L.
Andre L.
2/14/2023
Another excellent experience. My water heater went out after 11 years and I needed to replace this immediately.  Aaron came to my house almost immediately after calling them and suggested a tankless water heater. I didn't have time to research the exact pros and cons of a tankless water heater; however, Aaron made the positive case for me and it wasn't too much for than a standard tank water heater. Thank you again for the prompt service.
Richard B.
Richard B.
1/19/2023
I had been deferring repair of a very annoying rattling of the pipes every time the master bath toilet was flushed because I thought I needed to re-pipe my 60+ year old house at a heavy cost. I finally got tired of putting up with the problem and looked for a plumber who does not do re-piping to give me an honest opinion. I found Shellback Plumbing and Drain on Yelp, and they booked an appointment for the next morning. That's after another plumber told me that his techs were so busy that he couldn't make an appointment for me and that I should call back in four days.

Shellback's tech, David, arrived a few minutes early, came in with booties on, and almost immediately diagnosed the problem as a worn out cartridge. (I used to call it the faucet stem.) Fortunately, he had the part on his truck, so I had him replace both the hot and cold faucet cartridges. He was gone in only 75 minutes, the problem was fixed, and the price was reasonable.

I will certainly call Shellback the next time a need a plumber.
Crystal W.
Crystal W.
9/24/2022
Very professional and timely! Called Thursday morning with a clogged kitchen sink. In less then 1 hour they were at my home and gone within the hour.
I will call them again when we need a plumber for sure
Shushan N.
Shushan N.
01/05/2023 12:00:00 SA
Our water heater was leaking for a while and needed to get replaced. Alex had it done very quickly and accurately. Thanks!
J O.
J O.
3/31/2023
Used them today professional and pro equipment and fair prices very happy for the job done fast and efficiently
Cecilia A.
Cecilia A.
3/30/2023
I had a leaking kitchen faucet. He told me I needed a new faucet There were honest and reliable, and they did a perfect job. They don't charge to come and look at your issue. Their prices are great compared to other companies and their employees are nice especially Jesse and Chris. Chris is a very honest guy. Very honest employees who dont try to rip you off. They have earned my trust.
Scott Y.
Scott Y.
5/19/2022
What can I say? These guys are the real deal!!! Stephan was beyond GREAT. I had very little faith in plumbers since I've only used several in the past and have never been totally satisfied with any of their work and PRICES. These guys are honest, yes honest! Stephan told me exactly what was wrong and did everything right. He had to fix another plumbers sloppy work. The other guy did a mickey mouse job where it was all done for visual effects but Stephan did it right. For Stephan, it was about doing things the right way and not the fast way. They didn't charge me an arm and leg either for something it took a few minutes. They were upfront about their prices and they were fair.
They were courteous and they cleaned up after themselves too. My wife who is very picky about work said that Stephan is the real deal because he cares. I cannot say any more about how happy I am with Shellback.
Chris J.
Chris J.
07/06/2022 12:00:00 SA
As usual your service was terrific and we sure liked Erik. You can send him anytime.
Chris
Steve B.
Steve B.
4/21/2022
I've always had a great experience with this company!
-they answer the phone
-they come out the same day or next day
-they call or text when they are on their way
-they've always completed their work
-job is always top notch
I'm not certain if they are the most expensive, least expensive or whatever - don't care. They get the job done. Very happy with them.
Mike P.
Mike P.
4/17/2022
Called to get a drain cleared and they were able to send out a technician in just a couple hours. Price seemed kinda high, $159 to clear the tub drain through the clean out. I guess you have to pay extra for a guy that wears a long tail shirt so you don't see any plumber's crack.
Maria B.
Maria B.
11/09/2022 12:00:00 SA
This was my first experience with Shellback and not my last.  We had a shower, toilet back up issue and needed help asap. I called Shellback and Eddie answered the phone.  He was so helpful and said he could have someone come out that same day. Thank goodness because we couldn't wait for the next day. Steve came and he was very polite and didn't rush through his job and was able to get us functioning through the evening.  He said there was a possible blockage and needed a camera to figure out the issue. He scheduled someone to return the following morning. Gary came out (didn't realize he was the owner until I wrote this) and he was also super nice. He was patient with me and showed me what he saw via his camera.  He answered all my questions and explained what future repairs would be.  He was not pushy and left us to make that decision. I asked for a estimate and he emailed me all the documents in minutes. What a positive experience with this company. I'm telling my friends about them. They excelled in customer service! Thanks Gary, Steve and Eddie!! God bless you all.
Lisa B.
Lisa B.
11/22/2022
Shellback Plumbing was excellent. They scheduled quickly, arrived timely, gave me a fair price & fixed two leaks in 1.5 hours. I would definitely call them again!
Sue T.
Sue T.
04/08/2022 12:00:00 SA
I've used many plumbers and have never been this happy with plumbing services ever. Jesse came out to fix a pipe leak and he was so knowledgeable explaining everything and giving us options to what route we'd like to go with.

We've used YOCHIM in the past and honestly the plumbers they send out were horrible and expensive. How were they horrible ? They didn't give me options. They went to fix and charged me a huge bill. I like that shellback is honest, straightforward, and can explain again and again without being annoyed.

This will be my go to plumber from now on because of Jesse.
Eric M.
Eric M.
9/20/2022
I was helping out a neighbor with his main sewer line that was backed up since he doesn't speak 100% English.  These guys came out and explained the process throughly. They fixed the problem by using a hydromachine. After they dropped a camera to verify the problem and it turned out to be roots from several large trees nearby. Needless to say they need to dig out a large section that is very deep, 9 feett deep on a hillside. They are still at it but they were very honest, upfront, and explained everything in detail. I will definitely be keeping their number.
Faraz A.
Faraz A.
9/27/2022
Found this local company via yelp for my mother. They took care of her so well that she called me and was shocked at the level of professionalism and fairness on price. Thanks for taking care of my Mom for me Gary!
Val B.
Val B.
11/28/2022
This is the second time I have called Shellback Plumbing and it was another positive experience.  I had some concerns about the water pressure coming into the house and there was a sound of running water in the second floor bathroom.  Eric was prompt, professional, and patient.  He listened to and was able to address all of my concerns, he checked the water pressure, and answered all of my questions.  He also noticed I was overdue for my tankless water heater flush (I had completely forgotten about it) and he took the extra time to stay and take care of that service for me as well.  Shellback has been extraordinary every time I have called them and my experience with their plumbers has always been such a positive one.  I highly recommend them and will definitely contact them again for any plumbing needs.
Michael C.
Michael C.
3/22/2022
I'm a teacher and father who homeschools his daughter in an rv. My doctor, mechanic for my RV and a few students are in the area. Some of the businesses act as I'm a vagrant when in the area and not a member of the community who drops 1,000 a visit when I'm over in the area. These guys get what I'm doing, help protect my daughter and are the best family friendly business to have come service what you care about second most.

You won't have an unresolved problem with Shellback plumbing because they are not afraid to communicate about any issue until it is resolved.

A+
Rob J.
Rob J.
9/27/2022
Outstanding experience from the beginning to the end. Eddie took my call and got someone out immediately. Aaron arrived in quick fashion and was extremely professional and knowledgeable.  Great work, stellar customer service and you simply can't beat the prices.  I highly recommend this company.
Ron P.
Ron P.
12/30/2022
I thought I might have some water pressure issues because of water hammering in a bathroom and my washer. Called Shellback and Ryan came out the very next day. He was thourough and took his time trying to diagnose what my issue might be. He checked my water pressure in a few spots and the pressure is normal. He suggested I get a couple of water hammer arrestors for my washer. I installed them and it helped with my washers noise. I appreciate that he didn't nickel and dime me and charge me for something I could've done myself. I would use them again if I ever need a plumber to come out.
Zackary C.
Zackary C.
8/27/2022
I contacted ShellBack plumbing to replace my seismic sensor and and water pressure gage. Miguel was my tech and he did a great job. Knowledgeable and was able to finish the job very quickly.
Perla R.
Perla R.
10/03/2022 12:00:00 SA
We had a great experience today with Jesse. He came the same day my husband called. What we thought was a leaky pipe turned out to be something minimal. He was beyond kind. We are new to Castaic, we will stick with this company from here on out and if possible we will be requesting Jesse.
Dennis H.
Dennis H.
11/30/2022
Alex was very professional and friendly. He gave reasonable quotes and completed his work very fast. We needed to replace a 33 y old external hose bib. He soldered a new fitting so it can be replaced more easily in the future. Nice workmanship, looks straight. He was able to refer us to a company that specializes in Kitec pipes for a separate issue.
Ralph C.
Ralph C.
11/04/2022 12:00:00 SA
We have used Shellback a couple of times and I would not go anywhere else. Jesse and his coworker were absolute professionals. A seemingly difficult plumbing issue was quickly diagnosed and remedied.

We will use Shellback again! Thanks Jesse!
Aaron D.
Aaron D.
2/21/2023
Needed a gas line repurposed so my dishwasher could fully open past the oven door. Steve was a stud who did it and repatched the drywall like it was his specialty. Next day the boob that I am couldn't restart the water heater so I had to call back. Kevin, a different guy, came and made me look like said boob by restarting it immediately. Will absolutely use these dudes again!
Susan Y.
Susan Y.
9/22/2022
Had a leaky shower and sink, most of the businesses that reached out were far from my location so I contacted Shellback.  Alex was fabulous.  He paid attention to detail (even volunteered to put on shoe booties without me asking), was very friendly and patient and got the job done!  Will definitely call again but don't ask for Alex because I don't want him to get too busy that he won't have time to help me!  Just kidding, or not... they have 5 stars for a good reason!
John P.
John P.
12/22/2021
Absolutely worst plumbing company I've ever dealt with, constant excuses as to why they can't complete warranted service.

I would not recommend them to change a garden hose.

Jan 2 follow up, Payless plumbers is REPAIRING NOT REPLACING the unit.

Gary is trying to defend the non defensible, an honest owner would Simpy admit his employee was wrong and train them better
Clay S.
Clay S.
01/09/2023 12:00:00 SA
Erik came out to fix a leak in my main line, he was very professional and went above and beyond to get the job done right.  Really great at what he does, and you can tell he has pride in his work.  Also, they were fairly priced, slightly less than the other bid I got.  I let my gardener try to make the repair prior to calling Shellback- do yourself a favor and hire a licensed, insured, and well trained plumber - it will likely save you a lot of time and headache in the long run.
Beki G.
Beki G.
07/12/2022 12:00:00 SA
I called and got very helpful Edgar on the phone and he was able to schedule an appointment for a couple hours from when I called for an urgent issue. Even more amazing was they showed up earlier than anticipated! Kevin was friendly, knowledgeable, reviewed all my options with me, and super efficient with the actual repair. I am so grateful. Thanks guys!! Great job!!
Lana N.
Lana N.
10/07/2022 12:00:00 SA
Amazing! Our water heater broke and we had to deal home warranty company. It was such a hassle. Luckily, our neighbors recommended Shellback. They are professional, timely and great to work with. They came in and fixed it right away. I would recommend Shellback to others.
Atman B.
Atman B.
11/14/2022
In a greedy, uncompromising world, this looked like a different company. I had maybe 3 calls with them for some plumbing work and each time, there was no roughness in the conversations, and there was willingness to help as soon as they could and a fair price quote when my problem was explained to them by phone. Note that I found no other plumbing company to have ever given me a price quote over the phone. And also please note that not all service quotes can be offered by phone so please do not insist unreasonable things from them.

It turned out that when their plumbing technician visited my rental property, he had to do no work because the things turned out to be all good. Yet, he spent about 30 minutes without being upset or arrogant to wait till a SoCal Gas Co inspector came in and confirmed a few things. And for this, this company charged me only a visit fee (and that too because I called it out as with honesty I wanted to pay something to them) that was lower than most other plumbing companies would charge.

I would encourage people to go with this company in general and more specifically if you get comparable quotes from multiple parties.

I think the way they work demonstrates that the work and business culture that some big companies can only talk about but not put into action 100%, has been steadfastly put into place by this company. I wish them good business through this culture.
Tony T.
Tony T.
10/01/2022 12:00:00 SA
What a great experience !!! Jesse came out the same day to take care of my water softener leak in the garage and got it done within 10 min !! Very professional,fast and reliable! Even tho it was a last minute call, very pleased with Jesses service, highly recommend! Thank you again Jesse!!!

Made my day!
Alexus C.
Alexus C.
11/10/2022 12:00:00 SA
Alejandro & Gary came to the rescue.  We had more than two of our drains clogged in both the kitchen and bathroom. They did an amazing job getting them unclogged. Very professional. These two guys are Great.  If all their employees are as good as those two were, I  would recommend this company to EVERYONE!!!  Great work. Great company.
Bradley R.
Bradley R.
02/09/2023 12:00:00 SA
One of the easiest 5-star reviews I've given. I called for an issue with the toilet constantly running and a slow drip in the sink. This was my first time using Shellback. David arrived within about an hour and got everything working perfectly in no time. Couldn't recommend this company enough.
Paul T.
Paul T.
7/20/2022
The hose at our house was frozen at the spicket . Had no other option if I was going to change the leaking hose. Shellback had it off lickety split ! 2 nd time I have used them they are prompt , competent and friendly, highly recommended
Ernie M.
Ernie M.
02/06/2023 12:00:00 SA
I had hot water throughout the house and I don't know what caused it. I called Shellback Plumbing and Drain and relayed my issues and without hesitation they sent Jessie and Rod right away. Excellent plumbers with good  positive attitude.  I spoke with and Jessie and discussed with him the issues I had with hot water problems and I was really surprised on how he attentively   and actively listened to my concern. He communicated like  a pro and with his skills an expertise he was able to figure out where the problem was. The valve underneath the kitchen sink failed to mix which caused hot water  throughout the house. He removed the mixing valve and replaced the house-bib along the angle stop under the kitchen faucet due to not closing properly. As soon as he did all those things everything was back to normal. Jessie went above and beyond and handled the problems confidently. He showed compassion and respect for senior and I was really impressed. He is highly recommendable and I am proud of him for doing such a good job.
Thank you Shellback Plumbing and Drain

Ernie J. Magpantay
Newhall, Ca.
Lil M.
Lil M.
11/01/2022 12:00:00 SA
I discovered that a pipe under my sink was attached by just a lot of tape.  (Don't ask me how it didn't leak all over the place!)  I looked up plumbers on Yelp and put a call in to Shellback Plumbing at 1:00PM.

I told them the problem and they said they could have someone out between 2:00PM & 4:00PM that same day!

David arrived at 3:00PM, assessed the situation and got to work.  He was very professional and explained what needed to be replaced, as well as the reasons for checking the water pressure.  He was done by 3:50PM and left the area spotless!  (The day before, a garbage disposal installer sent by a big box store left a huge mess of plumber's putty everywhere!)

I was very pleased to have the issue resolved within 3 hours of making the call.  I will definitely be calling Shellback Plumbing for any future plumbing needs!  Thank you, David & Shellback!
Jack H.
Jack H.
10/29/2022
Wow, I'm really impressed with Shellback Plumbing.  I needed a new garbage disposal installed and my prior plumber moved to Texas so I went online to find another plumber.  Shellback had very good reviews on Yelp so I decided to use them.  They responded right away to my request for an estimate, provided a time when the work could be done and completed the work all within a couple of hours.  Their rate was very competitive with others and the final bill was actually less than their estimate.  Aaron from Shellback did the installation and was very professional and courteous.  I am pleased to give Shellback my highest recommendation.

Jack Henriksen
Valencia, CA  91355
Eric R.
Eric R.
9/18/2022
Tooooo expensive and not friendly. According to the tech, they were going to charge $400 to come out and $225 for the supplies. I looked it up on YouTube and fixed it myself for $15. Do not recommend.
Katie B.
Katie B.
5/21/2021
I had a hard time getting a hold of a plumber over the weekend but Shellback was one of the first ones I communicated with come Monday. I explained our situation and Gary was super empathetic and made some room in the schedule to have someone come out the following day.

Danny was the one on-site and provided me all the info I needed (I'm out -of-state) so I could feel reassured about the work that was being done in my absence. He went the extra mile to leave the sink pristine.

After paying, I received an email with the receipt, as well as photos of the before, during, and after, which I thought was a very professional way to close out the transaction.
Debbie W.
Debbie W.
12/17/2021
I've gotten a few estimates for some work to be done outdoors. she'll back diagnosed the puritans gave the most competitive estimate.  The work done professionally, so I had them fix a Kohler lowboy that had a few leaks with both an inside gasket and a valve on the wall, both things I cannot do myself.   I'm so glad I used a professional as the Kohler parts I bought from Amazon both had issues.   I would not have been able to trouble-shoot the new defective valve.  

The repairs were done cleanly and David the plumber was professional and polite.
Chris S.
Chris S.
9/13/2022
We recently moved within Santa Clarita and wanted to get everything shored up at our new home. Alex T came out to help us out. He repaired two toilets that needed new wax rings and replaced a number of older angle valves throughout the house. All the work got done that day and the rates were reasonable. I wasn't pitched any service plans or other products that I didn't need.
Shellback is indeed bringing integrity to the work they do.
Thanks again Alex T!
Ed S.
Ed S.
10/25/2022
We had several plumbing issues with the house that were all home age related (you live in a place for 17 years with our busy lives, sometimes things get neglected). Alex from Shellback came in, fixed a couple things with just a screwdriver and gave me a very reasonable estimate. The estimate needed one adjustment because another faucet needed replacement, but after two days of work (Alex started at 1:30 in the afternoon and left at 10:30 pm -- things did take that long). Everything is working well and all fixed. Alex explained everything he was doing, and even called me over to show me stuff that I was wondering about. Nothing secretive at all. Everything was up front and above board. Will use Shellback again.
Paul P.
Paul P.
12/06/2022 12:00:00 SA
The technician came to fix a constantly running toilet, but it didn't really need any work. He didn't charge me anything for the visit. I was impressed with his professionalism and honesty. I will definitely call Shellback again when I need a plumber.
Kathy B.
Kathy B.
04/05/2022 12:00:00 SA
The best experience I have had with a plumbing company.  My water heater needed to be replaced. Aaron came out that same day and was very professional and did an outstanding job replacing our water heater with a tankless water heater.  

I will be recommending them for sure!
Jim L.
Jim L.
10/07/2021 12:00:00 SA
I rarely do unsolicited reviews, but they deserved it.

They were amazing.

As they imply, integrity is a core part of my experience. They do what they say they'll do and do a great job with reasonable costs.

When my water heater had water in the pan, they were able to locate the leak to the outlet pipe, and didn't try to get me to buy a new water heater.

They also saw my water pressure was high, and took a good amount of time to adjust it instead of recommending to change it out.

They did not use any of opportunities to take advantage of me. They were honest and prices were fair. In fact I paid a lot less than I thought I would, fearing the worst.

Thank you.
Debashree D.
Debashree D.
7/19/2022
Water heater stopped working and we could smell gas. They responded timely and was able to send a tech out the same day. Jesse was professional and knowledgeable. The issue was resolved in less than an hour. Supper affordable as well.
Summer G.
Summer G.
05/01/2022 12:00:00 SA
Our kitchen faucet broke, and we called Shellback. Jessie was able to see us in 2 days, and installed a new Moen. He went above & beyond. Not only did he wear shoe covers without being asked, he answered all of my dumb questions patiently. He showed me everything he was doing, and walked me through how to troubleshoot the faucet if it were to break again. We were so grateful they could come on such short notice and take care of the problem quickly and professionally.
Daniel H.
Daniel H.
05/08/2021 12:00:00 SA
One of the only companies willing to install a water softener I had already purchased, the big water softener names only wanted to sell me their own brands at huge markups.

Super friendly, gave me an accurate quote with just a talk over the phone and a few pictures.

The installation was challenging and quite tight in some places, but the guy was able to make everything fit just right with a beautiful result in the end.

Came wearing a mask and was super respectful.
DeeDee D.
DeeDee D.
12/27/2022
Kevin came out to help with a clogged drain in our shower. Not only did he fix the problem he took the time to help us in the future prevent it from clogging again. Shellback is the only company we ever call. Highly recommend!!
Kristen S.
Kristen S.
7/29/2022
Our kitchen sink was clogged. I called on a Friday morning and they had someone out by 1pm that afternoon to fix the issue, with a text when they were on the way.  Danny was great at explaining the problem and getting it all taken care of.  I'll definitely be holding onto their information for future plumbing needs and would recommend them to friends as well.
Adam S.
Adam S.
05/07/2022 12:00:00 SA
Needed a drain outside cleared. Unfortunately while we didn't clear it, it wasn't because of Shellback but because previous owner / builder buried the the end of the pipe and it just went straight into dirt 6 inches underground, after 50 feet. That said I was able to hear the auger and find where the pipe ended while he was working on it. Tech was on time, knowledgeable and discussed potential options for what could be happening before starting work. Discussed as we went and help me understand what was going on after 6 months of frustration.
Trina D.
Trina D.
8/30/2022
I really appreciate the extra effort Alex T. put in to actually fix the problem!  He was able to repair 2 problem shower diverters.  On time, patient and friendly!  Thanks Alex T.
Mazen B.
Mazen B.
3/31/2022
Needed a plumber as soon as we noticed there was water leak coming through the ceiling. Looked up plumbers on Yelp and found Shellback to be highly rated. Call them they said they would be coming out in the next couple hours. Sergio showed up as promised and promptly identified the issue and proceeded to fix it. Turns out the toilet upstairs was leaking. He was able to remove the toilet fix the water issue and prevent it from getting worse and reinstall the toilet. Very professional and courteous. Cost was reasonable. Highly reliable and recommended.
Glenn O.
Glenn O.
04/10/2022 12:00:00 SA
The pipe going into my water heater started spraying water due to a pin-sized hole. Aaron was able to come out in a few hours and replace the pipe and broken valve before it got bigger. He was professional and courteous. Their rates were very reasonable. I will definitely use this company again in the future!!
Art H.
Art H.
07/10/2022 12:00:00 SA
I didn't see where he disputed anything I said. If I didn't catch it it would have been wrong and stayed that way, It took a week longer and a lot of my time created a tremendous noise and dust. My daughter in law ( who owns the house) is pregnant and has has toddler. So entire house had dust everywhere. Take this for what its worth. Hopefully this will inspire Gary and his crew to do it right and legally the first time . I really do not care if you use him or not. I did offer to pay but a reduced to compensate for my time and troubles and hiring of a cleaning crew This was not written to get out of paying but to warn future customers
I just did this so future customers would take proper precautions.
Kim P.
Kim P.
07/07/2022 12:00:00 SA
We were gone for the day and our kitchen was flooded when we returned that night...Apparently the supply line to the kitchen faucet had burst while we were away. We've had a lot of trouble with contractors and service work as of late and I was incredibly wary about finding a reputable company that would stand by their work and live up to their name & reviews. Danny from Shellback communicated his arrival time and proceeded to handle everything for us. We Finally found someone we could trust and who would take pride in the outcome of their work! We've even hired Danny from Shellback for other plumbing jobs throughout our home based on the initial quality experience we had. Danny went above and beyond our expectations!
Ralph S.
Ralph S.
09/11/2021 12:00:00 SA
This is a first class outfit with a small town feel.  Our Plummer was Danny.  Knowledgeable, thorough,  friendly.  He fixed our issue and gave advice on future potential issues.  They ended up costing more than I first expected.. because I had them do more.. so anything extra was money well spent.  In time, job done quickly.
Viola D.
Viola D.
11/18/2022
Used Shellback plumbing for clogged shower drain and new sinks in bathroom great service. Recently used Shellback again disassemble kitchen sink then reinstalled after new countertop install. Kevin came out to disassemble told him may or may not need him to reinstall that night. He said he would call to see timeline of countertop for the day. Kevin kept his word called I told him there was delay let's install tomorrow again he called as promised . Kevin worked me in when needed for reassemble. Such great customer service
Roy L.
Roy L.
09/09/2021 12:00:00 SA
My hot water heater was failing so i reached out to Shellback Plumbing and they had a technician (Adan) at my house within an hour to look at the unit.  Adan confirmed that the aging hot water heater had internal damage that was causing it to leak water so he hauled the old unit away and returned the next morning with a brand new unit and stand.  Installation went very fast and i was up and running by lunchtime!  Very pleased with the fast turnaround time and Adan was a true professional.  Would highly recommend Shellback Plumbing for residential plumbing issues.
Scott V.
Scott V.
4/16/2022
First time calling this company for plumbing work.  Had to get two washer water valves replaced.  Cannot begin to say how wonderful the service was and quality of work.  The Tech was so professional.  Without hesitation, would highly recommend this company to anyone.  Great job!  Thank you!
Jeff W.
Jeff W.
8/24/2022
Shellback were great. Replaced our hot water heater and did a thorough job. They even ran a leak pipe out from my garage, which was no small job. Awesome work. Very satisfied. We will use them for all plumbing needs as they come up.
Naomi T.
Naomi T.
9/20/2022
I asked for an emergency repair. They sent me a technician sooner than the time frame they gave me. The technician was very nice and the work was done promptly.
Carlo C.
Carlo C.
2/18/2022
This is the second time I use.  They do good work and are on time.   Would use again.  Other plumbers wanted to charge twice as much I would not give me a estimate over the phone.  Will use em again.
Edward G.
Edward G.
10/07/2022 12:00:00 SA
Miguel did a great job! I had 3 toilets replaced. He was able to give me a quote and install all three on the same day! Great service!
Harry S.
Harry S.
9/27/2022
Our kitchen sink was clogged and my faucet and soap dispenser were very loose. I called Shellback and they said a technician would be here today. The technician, Kevin, arrived within one hour of my call. Kevin was very professional, explained what he was doing and gave me a quote which was very reasonable. Kevin fixed the faucet and the soap dispenser. He then cleared the drain. Kevin was very quick and efficient and performed quality work. After he was done he cleaned up and the only way you could tell he was here was that everything was working. I can't tell you how pleased I am with the work done. So in short, Kevin was courteous, prompt, efficient, clean, and highly skilled. I would recommend Shellback Plumbing to anyone with plumbing or drain issues. I know that I will certainly call them anytime I'm in need of a plumber. Shellback is prompt, skilled, and reasonably priced;  it doesn't get any better than that.
Timothy D.
Timothy D.
4/28/2022
I've used Shellback in the past for a main line sewer Cliff just recently had them fix the water heater for a bad coupling. Their representative Steve assisted with everything flawlessly and gave good advice on other options or routes I could take. Job was seamlessly done with great professionalism all around.
Huyen T.
Huyen T.
08/01/2022 12:00:00 SA
Danny was great!  Our water main broke and he came day of to fix the problem.  He is very knowledgeable and did such a great job!  He stayed and work late to finish the job so we can have running water again.  We definitely recommend and will be a returning customer.
Lisa S.
Lisa S.
06/03/2022 12:00:00 SA
Sergio did an excellent job with my faucets today.
I would definitely recommend Shellback plumbing.
Will call them in the future.
Holly S.
Holly S.
07/01/2021 12:00:00 SA
My review is based on their customer service.
I scheduled two weeks in advance for someone to come take a look at our garage and give us a quote on the project. My appointment was set for 10:00 am. At 10:15 I received a call from a woman that said we don't have the people for your project and I am canceling the appointment. I said what? She repeated the same thing and said goodbye and hung up! She was so rude! They may do great work but their customer service is greatly lacking.
*this is the second time that I am posting this review. The first one poof'd.

*I appreciate your response Gary. I'm sorry for your troubles and hope things are calming down at your company.
Melanie Y.
Melanie Y.
2/16/2023
After comparing some quotes to repipe my home, Shellback had a reasonable price and the plumber that came over to my house for the estimate - Jesse - seemed very professional. I liked that they sent me a text when they were on their way, and Jesse was always on time and responsive. He answered all of my questions and concerns, and tried to make sure the work was to my satisfaction. The crew laid down cloth and plastic on the walls and floors, and cleaned up the best they could afterwards. I have two curious cats and asked if they could cover the holes on the walls before we can do our own drywall - in case my cats go in them - they didn't hesitate to do that even if was not part of their job. In the future, if I need any plumbing service, I will hire Shellback again. I would check as thoroughly as possible during final walkthrough because they did miss some things, but in the end I do think they deserve a five-star review based on the repiping work and how Jesse was willing to fix the small mistakes that occurred.
Dick N.
Dick N.
10/11/2022 12:00:00 SA
We bought our Valencia Hills home in May 2022.  We just purchased a new refrigerator for our garage that needed a fill line for the icemaker. We also had a faucet in the master bath (2- person vanity) for which the hot water on one sink was frozen closed (calcified).  Erik from Shellback performed both tasks quickly and professionally.  The cost for both items was fair given my experience with plumbers.  More importantly, Shellback was quick to come out, and professional in their work.  I told Erik that Shellback will be our plumbing company of choice for our Valencia home.
Thomas M.
Thomas M.
5/19/2022
Shellback Plumbing was not the first plumbing company that our insurance company sent. I am thrilled to report that for this leak, the insurance company does not need to send anyone else!  Eric arrived on time and was determined to repair this leak. His work ethic reminds me of how I was raised. This was a difficult to access job and he was relentless in seeing it through. We had not been able to use the upstairs bathroom for months while companies could not figure out the leak and one even suggested that it didnt exist!  At one point part of the job needed an additional worker... there was a second Shellback truck in front of our house in minutes. The companies motto refers to integrity and that is what I experienced today!  I dont write a lot of reviews but the quality of their service demands that I share this with you.
Mariam S.
Mariam S.
5/16/2022
Amazing business with real integrity that's hard to find these days
Very responsive and very helpful, plumbers who truly know what they are doing .
Our plumber Jessie did an amazing job, very smart , respectful and very responsible
Robert B.
Robert B.
10/05/2022 12:00:00 SA
I had a problem installing two new Faucets in my main bathroom.  Called Shellback Plumbing at noon and was advised a technician would arrive between 3:00 PM and 5 PM the same day.  Technician Miguel S. responded well before the quoted time.  He was professional, efficient, and pleasant.  He advised me of what needed to be completed and the cost to make the fixes.  I am very happy with the installation of the Faucets and the ancillary work that was needed to hook them up.  All in All, Great Customer Service!  I will definitely use Shellback Plumbing in the future.
Eric M.
Eric M.
08/10/2021 12:00:00 SA
Look no further - Shellback has been an absolute lifesaver!!  

We have been waiting several weeks for electricians, handymen and cleaning crews to help get our house into shape.  Other plumbers were incredibly unreliable.  Shellback scheduled a consultation for the day after I contacted them and started the work right away!  They were careful, attentive, communicative, friendly and detail-oriented.  They were willing to work with us a little on the price too.  Schuyler was very informative and an incredible help.  I learned a lot just watching him work.

This team is a true winner!  We'd work with them again in a heartbeat.
Steven H.
Steven H.
09/01/2022 12:00:00 SA
After using a different plumbing company for over 20 years... I switched to Shellback with great joy. My other plumbing company wanted to charge me $150 service charge to come out and light my pilot light, and then when it didn't stay lit wanted to charge me another $150 to come back. That's when I called Shellback. They told me they wouldn't have charged me just to light a pilot light. Their customer service is wonderful. After Aaron came out gave me his opinion about what needed to be done, and spent all day replacing my water heater with a tankless one, he then told me how to get a rebate. When I couldn't figure it out and called Shellback they did the research for me and told me how to get it. I am so happy with them and wish I had started with them in the first place.
Cindy E.
Cindy E.
08/06/2021 12:00:00 SA
We knew that we had a tankless water heater problem. Finding a trustworthy plumber was difficult.  Yelp estimates just ends up with a bunch of venders telling me to call them.

Before we met DANNY, we met 2 other venders.
All 3 said the exact same thing.  So, how did we pick Danny.

He didn't just look at our unit to tell us the bad news, he truly inspected it.

He was knowledgeable and helpful and never spoke to us as if we were idiots.

Danny even told us about a rebate which the others never mentioned.

Danny was on time for the installation and kept at the job , never wandering off . He cleaned up  thoroughly when the job was completed.

I needed the invoice to state the name of my Gasco account and it was fixed quickly.

Thank you !!
Mike L.
Mike L.
9/14/2022
Alex and the team did a great job replacing underground PVC pipe that has leak from prior repair. He explained each step of the job to be done. I am happy of how this turns out when it's finished and believe the leak will not be happening again any time soon.
R. B.
R. B.
12/02/2021 12:00:00 SA
Shellback did it again in record time. I needed a washer outlet valve replacement in my laundry room. Jake came out and assessed the leaking valve and replaced it in a timely manner. Albeit, I wanted a specific valve that he didn't have on his truck, he went and got the valve that I wanted and returned in a short period of time.
FYI, Jake was very professional and courteous. I would highly recommend Shellback Plumbing.
Dee L.
Dee L.
5/24/2021
Repeat customer here. They replaced our kitchen sink. Evan did a great job. He had to stop the job since the counter needed to be cut. The counter hole is about 1/2 inch small for the sink to fit in. He said he would have cut it but since it's stone he's afraid he'll crack it. Truly appreciated that to ensure we do not end up with needing a whole new counter. When we got the counter cut. I just had to call back and they made sure he came back the following day. Evan installed the sink perfectly and ensured that his work area was clean before he left. I didn't have to clean up after him. We will always be a repeat customer.
Neil W.
Neil W.
10/29/2022
The technician Kevin was great and was able to quickly come over and diagnose where my leak was coming from and was extremely knowledgeable.
Ant L.
Ant L.
10/29/2022
I got refunded for an item I thought wasn't fair. They were open to listening to me when I needed to be heard.
Nicole G.
Nicole G.
2/21/2022
Responded promptly to request for service to check for clogged outdoor drain, and I was able to get an appointment for the next day. Technician arrived on time and snaked the drain from the street with no issues. Looks like a major repair was not needed, thank goodness! But I did need a water regulator, and decided to have it installed--although that was an issue I knew I would have to address eventually, I decided to ask Shellback to install the regulator that same day, since the technician was available and had parts on hand. Although it was not a planned expense, I hope that decision saves me from repairs down the line. I would recommend this company overall, they have good and responsive communication with the customer and were knowledgeable about the work needed, and explained the issue clearly. I felt the company was honest and professional.
Chris B.
Chris B.
1/17/2022
Our shower was leaking from behind the drywall, so I expected the worst. Greg was on time and took the time to explain his plan once he accessed the situation. As it turned out, he was correct and was able to access and replace the failed pipe without having to cut into our drywall. In addition, he offered to send a water damage technician free of charge to determine if we had a potential mold issue within the walls. Josh from PAC Fleet Water Damage Solutions (part of Shellback) was here in about an hour.  We have peace of mind knowing that we are ok on that front too. Like Greg, he was also friendly and professional.

We will be calling Shellback Plumbing for any future plumbing issues without a doubt!
Gabriela C.
Gabriela C.
01/03/2022 12:00:00 SA
My toilet was clogged for hours before I decided to give up and call. I found them based on their reviews and they definitely did not disappoint! They walked me through every step and answered any and everything question I had which was very nice. Will for sure call again for more services. Thank you!!
A. B.
A. B.
6/30/2022
Woke up this morning to flooding in my garage  Thankfully my home warranty put me in touch with Shellback Plumbing. They were super responsive. I called them directly just after I logged the issue with my home warranty around 8 am. I explained the issue and was told they would have someone out TODAY between 3 pm  - 5 pm.   At 2:55 pm I received a text saying my technician was headed to me. KEVIN was a rockstar!  Punctual. Professional. Explained the issue in simple and easy to understand terms. He worked with management to have it resolved same-day despite it normally taking longer to seek additional approvals/authorizations from the home warranty company. I had already been without water for the entire day and couldn't imagine heading into a long holiday weekend with plumbing issues. KEVIN you saved the day!  I really appreciate you going above and beyond and staying late to be sure the job was done correctly.
Duncan M.
Duncan M.
03/12/2022 12:00:00 SA
Shellback are the real deal. Reliable, trustworthy and knowledgeable. We have worked with Julio, Jake and Sergio and all have gone above and beyond to find a solution to the problem, make sure it was fixed and never charged an unfair price. Top notch best plumbing company we've ever used!
Greg W.
Greg W.
05/07/2022 12:00:00 SA
Used Shellback several times and they are always on-time (or even early!) and get the job done. This time I had them replace a leaking hose bib to start. Then I realized the house shut-off valve was almost buried so I asked if that could be addressed, too. Then was told about the bib mating with older PVC and there may be issues later so I asked him to replace the PVC with copper and he braced the pipes with an angle bracket secured to the brick wall. Excellent work, as usual!
Neil C.
Neil C.
01/08/2022 12:00:00 SA
We had our water heater go out on a Thursday morning and Shellback was available for a visit that same day. Sergio was very professional and polite. I told him I tried re-lighting the pilot myself but was unsuccessful. I later realized I was an idiot because I didn't know how to properly re-light the pilot. Sergio was gracious enough not to make me feel bad about wasting his time coming over. I asked him what I owed but he said not to worry about it and to call them if I had any other issues in the future. Although I hope everything goes smoothly from now on... Shellback will definitely be my first call. I would also recommend them to my family and friends.
cheryl s.
cheryl s.
09/11/2022 12:00:00 SA
I had a problem with my tub. The plumber from Shellback came out and fixed it. It is working now. Happy customer .
Matt D.
Matt D.
12/04/2021 12:00:00 SA
You want honest plumbers with integrity? Shellback is your company. Plain and simple.
Suzy Q.
Suzy Q.
07/06/2022 12:00:00 SA
I called Shellback Plumbing on July 5th after our water line broke the night before (4th of July) and the water company shut off our water.  It was a plumbing emergency!!  Steve arrived at our house less than an hour after our initial call.  Let me tell you something...it was a very hot day and Steve worked his a** off in the sun.  He was able to fix the leak and run a hose to our house so we would have water for the night.  Steve returned on time the next day (today) and finished up the job.  Very professional, fair price, and we received help super fast.  Thank you so much for showing up so quickly and doing such a great job!!
Robert H.
Robert H.
07/02/2022 12:00:00 SA
Great response for what I had going on. Will use for my next job.The job certainly wasn't as big has it started off to be, but shellback was there for anything.
Lysa O.
Lysa O.
12/31/2021
Shellback Plumbing is amazing! Wonderful customer service and expertise. I called Shellback the afternoon before Christmas Eve, and they told me they're very busy but still were able to schedule me for the same day! Within a few hours Jessie the plumber came to our house and he was incredibly professional and knowledgeable. Jessie fixed all of our plumbing issues and we feel very lucky to have found this company. Best plumbing experience and I highly recommend them!
Jennifer S.
Jennifer S.
9/14/2021
You can stop looking for an honest and hard working plumbing company, you found it!  Gary has done a great job putting this crew together. Danny, Tyler and Fernando were all amazing. I had a HUGE, multi-phase project, lots of plumbing related components, that I had been planning out and budgeting for, unfortunately I had a water service line that broke that kicked everything into high gear a little ahead of the schedule I had planned... I have OCD, and don't deal well with things not going the way I  was planning, and Danny dealt with my crazy just fine.  

From the morning texts from Jenny in the shop letting me know that he was on his way, to his cleaning everything up every night before leaving, the communication with texts and phone calls during the day when I wasn't home (because I have to work to pay for all this somehow ;-)  ) , I was never surprised when I came home because I knew what was going on when I wasn't there.  He even discovered a gas leak in the line before the meter that probably saved my house if not my (literal) life. He met the technician from So Cal Gas that was dispatched to fix the line and showed him what was going on.

He clearly explained every step of every phase, let me know about a rebate for my new tankless water heater that I didn't know about, got me a great deal on a whole house water treatment system, AND when things went a little wrong with the pipe liner installation with a sub-contractor (you can't always be perfect) he took care of everything and made it right.

I should also mention that they had to dig up, back fill, and re-dig up my front yard a few times over a few weeks (I did say this was a big project) in late August/early September. It got hot and they still put in a full day and then some.

tldr - exceeded my expectations, and I am a pretty picky person. I did my research, spent literal hours on Yelp looking at local plumbing companies and decided that Shellback was the way to go. No regrets. They have a customer for life.
Wiley O.
Wiley O.
3/19/2021
Very reasonable talking with Gary and working with the plumber was as pleasure. Very customer oriented and listened.
Nick H.
Nick H.
6/28/2022
I was looking for estimates for a whole house water filter & conditioner. Jesse came out the same day to do a free estimate. He was quite thorough in assessing the situation and answering any questions I had. The estimate came with a realistic assessment of how long things would take and a heads-up that the water would need to be shutoff for the entire duration. This enabled us to plan accordingly. Their price was the best of the estimates we got. The install was clean; Jesse made sure we were on the same page about the plan and took into account clearance for my existing water heater shutoff valve and two electrical outlets when positioning the filter & conditioner tanks. The work was done on time and without any surprise charges. Jesse was friendly and professional. And I got a heads-up text about 15 minutes before he arrived and about 30 minutes before he finished-up. Overall, my experience was consistent with the many 5-star reviews I read before reaching out to them. Would recommend.
Kellie K.
Kellie K.
03/01/2022 12:00:00 SA
My pipe in the garage and tub valve needed repair. Jessie at Shellback was awesome!! He explained exactly what needed to be done and gave me an great price. Also Gary the owner was very knowledgeable and helpful.  I highly recommend them for all your plumbing needs.
Jeff B.
Jeff B.
12/21/2021
I've called on Shellback on several occasions now. Always polite, prompt, efficient, and effective.
Ryan R.
Ryan R.
05/12/2022 12:00:00 SA
Fast, responsive, professional.  Fixed our toilet leak within 2 hours of placing the initial service scheduling call.  Thank you!  A++
Misi E.
Misi E.
3/13/2021
These guys are the best for a reason. Shout out to Jared, our plumber, for going above and beyond to find the best solution for replacing our ancient tankless water heater.  Jared arrived on time and masked for everyone's safety.  When he diagnosed the problem with our existing tankless heater, he ran into a roadblock because the recommended replacement was out of stock and back-ordered for weeks.

We were in dire straits but decided to wait for the model and features we wanted -- so we geared up for several more weeks of lukewarm/almost cold showers.  That is, til Jared called later that afternoon. After leaving our home, he'd called every single one of their suppliers in the Los Angeles area and located a tankless heater with the features we needed, made by the leading competitive brand (which Shellback didn't normally install).  He drove down to get it that night and installed it for us the very next morning.

That level of customer service and support is the **definition** of going above and beyond.  We've been enjoying hot water since!

Shellback is going to be our go-to if we ever need a plumber again, thanks to the fantastic customer service and support we received.  Thank you Shellback, and THANK YOU Jared!
Paul P.
Paul P.
9/25/2021
These guys are awesome and a total lifesaver!

Issue that was fixed:
There are 3 pipes that go from the bathtub handle into the wall that broke off and was leaking water into the wall

Quality:
We needed this fixed right away. We called them, and a guy came out 1 hour later and had it fixed by the end of the day. Several months later, the part that they installed was defective (not their fault...it was a manufacturer's defect). I called them, and they sent the same guy from before within an hour, and he reinstalled the handle/spout for free.

Price:
The price was much cheaper than others on Yelp. I also have a handyman that I trust and he confirmed that the price was very reasonable.
Greg C.
Greg C.
10/09/2021 12:00:00 SA
Gary and his team are outstanding.  We had our upstairs bathroom backing up and it would not drain.  Shellback came out quickly and on time and tried a number of things to try to clear the line. They ultimately had to replace a section of pipe downstairs that was blocked by roots.  They had to jackhammer the foundation to get to the section of pipe.   They protected the entire room with plastic and worked quickly to repair the pipe.  Their pricing was reasonable, compared to what I hear other plumbers would have charged for this type of service.  I will continue to use them for all of my plumbing needs in the future.
Blake R.
Blake R.
07/12/2022 12:00:00 SA
Ryan and the guys at Shellback are professional and good at what they do. They helped make an unfortunate situation bearable. Would recommend this veteran owned business and I will use their services again in the future.
Erica H.
Erica H.
1/23/2021
Fast, reliable, and professional service. Danny was punctual and incredibly friendly. He was able to help us with our leaks and replaced the bibs and box in our laundry room with ease. When calling, their dispatch was attentive and quick to find us a solution. We wouldn't call any other company moving forward!
Ash M.
Ash M.
10/28/2019
They couldn't install a proper Aquafina water system for my house, made holes on my dry walls, damaged myRefrigerator water line, had to call them to return to fix my Refrigerator water line.
Never fixed my garage dry walls, or installed the unit properly! I will be filing a lawsuit actually if they don't refund every penny I paid for labor.
Linda C.
Linda C.
11/26/2021
Day after Thanksgiving giving!! Called at 7:00am and Alex was here before 10:00. He was courteous, efficient  and very skilled. My disposal start button was broken, the drainage was blocked, etc.  He fixed everything quickly and with a great attitude.  I highly recommend Shellback, they are the absolute best!
Linda
Tiffany Y.
Tiffany Y.
9/28/2021
Shellback did it again!! Another great service call!!! After having the same issue for three years! Eric came and took his time and solved our sink issue all together!! Not only was he kind and courteous he knew what he was doing!! Thank you Eric for your great service!!
Brian B.
Brian B.
08/12/2021 12:00:00 SA
These guys are Awesome!!!  They show up on time, deliver the work as promised and do it with the upmost level of professionalism and courtesy.  Look no further for a plumber!  They knock it out of the park!  Thanks Shellback!
Tony R.
Tony R.
6/29/2022
Shellback Plumbing is top notch. Great people to deal with, honest and fair pricing. We had a tough job and Jesse was on it, handled it professionally and  timely. He's a great guy to deal with and knows his profession. I would highly recommend Shellback.
Samantha L.
Samantha L.
4/16/2022
Our kitchen sink got clogged and Sergio did an amazing job! He was quick and very helpful!
Yazan J.
Yazan J.
5/16/2021
Jared is an amazing plumber, very clean and reliable. He makes sure everything looks good, and works as expected. I hired him the first time to install a tankless heater and he did outstanding job. Then again to fix a job done by another terrible plumbing company (Water Regulator).

I high recommend hiring them, it's very hard to find reliable and good plumbers.
Bobby L S.
Bobby L S.
11/24/2020
A few months ago Joseph came by and installed a garbage disposal.

Recently Danny came by and fixed my water heater. Yes, fixed... not selling a new unit like other quotes I got.

No one at Shellback Plumbing tried to sell me a new unit or make me feel bad for not knowing basic plumbing stuff.

This place gives you a free estimate, you are not trapped. Most other plumbers don't come out when they say they will and then charge a fee, then your stuck as they upsell new parts. Not This company. These guys are true professionals.

Danny and Joseph can come clean my pipes any time (if you know what I mean)
julie B.
julie B.
1/22/2021
Recently the shower handle came off in my hand as I was turning it on.  I noticed that the metal stem had broken from the Moen cartridge.  I went onto Youtube to search for videos on how to remove the cartridge.  I followed all the suggestions and was still unable to pull the cartridge out.  I called Shellback Plumbing and Drain because I used them before to replace a water heater.  Adan was dispatched and he was able to pull the cartridge out.  He was nice, professional, and answered all of my questions.  I would definitely use Shellback Plumbing and Drain again and would request Adan to be sent out.
Derek G.
Derek G.
6/18/2022
David from Shellback is a great plumber. He fixed our air gap sink issue on no time and at a very reasonable price. I highly recommend him. I know I'll be asking for him the next time I have a plumbing issue I can't fix myself.
Marti F.
Marti F.
6/16/2021
If you need a plumber, look no further!  The reviews are accurate. I had a leaky kitchen faucet to replace. Nothing urgent and not a big job, so my messages went unanswered from several other companies.  Shellback responded immediately! They scheduled an appointment within a few days.  Alex texted when he was on his way (within the 2 hour window given), he did the job quickly and neatly, he made sure there were no leaks or water pressure issues and left us with a beautiful new kitchen faucet. And get this, it cost exactly what they quoted! I'm so happy to finally find a plumbing company I can wholeheartedly recommend. Thanks Alex!
Phil V.
Phil V.
11/04/2021 12:00:00 SA
Took a flyer based on Yelp ratings because we haven't lived in the SCV in close to 7 years and was not disappointed. Communication was excellent and they arrived on time. The work was done professionally and in a timely manner at very reasonable rates. The technician was friendly and knowledgeable.  I would definitely recommend Shellback for your plumbing needs in the SCV.
Meeshy S.
Meeshy S.
01/02/2021 12:00:00 SA
Great company and great techs. Our water heater died and instead of nickel and dimeing us trying to repair it, Adan told us replacing it was going to save us money (ours was old and out of warranty). No up selling and no pressure. Fair and reasonable rates and they came back out same day after we had 2 more companies out for estimates.  Adan was super friendly and answered all my questions.  There is no bs and they clearly care about doing the job right. Bonus is that it is veteran owned.

They've got a new long term client!
Cameron G.
Cameron G.
06/08/2022 12:00:00 SA
Danny went above and beyond to repair my leaking shower. I would definitely recommend him and the company to anybody that needs fast and affordable plumbing needs.
Scott K.
Scott K.
02/01/2021 12:00:00 SA
We had some water pooling in the front yard and figured it was a leak in the line feeding the sprinkler system, as we barely water during the winter. Shellback sent out Adan, who arrived on time and was a godsend. Adan gave us a clear rundown of what to expect, and once we gave the go-ahead (and the rain stopped) he excavated down to the service line and found the leak...which was over 3 feet down! He was able to quickly make sense of all the pipes he found, and show/tell us what was going on.

Adan was always communicative about what he was doing and the next steps, and he was always very polite and professional. I happened to be replacing the garbage disposal in the kitchen sink that day, and Adan answered a few questions and saved me a trip to the hardware store for a couple of clamps, a foot of rubber hose, and a new air gap to connect the dishwasher!

Even without the help on the disposal, I had a 5-star experience with Adan. I would highly recommend for any plumbing needs.
Heather D.
Heather D.
4/22/2022
We have used Shellback many times now- they always answer the phone, come usually right away or as soon as they are able. Their people are always polite and efficient and have an air of knowledge about them. They have done repairs and also come out to do free estimates for things like installing an outdoor dog shower. Highly recommend!
Tara V.
Tara V.
2/16/2022
We've used Shellback Plumbing for several years now and they are always quick to come out, professional, excellent service and very fair prices.
Greg M.
Greg M.
11/17/2020
Outstanding Professional service, Plumber was promised at between 8-10 am, he showed up at exactly 8 on the spot, I showed him the kitchen clean-out location for my drain clog that was located somewhere between the house and the sewer in the street.

He came in and snaked out the clog quickly and had everything closed up within about 30 minutes, the paperwork was all on an Ipad and I knew the cost before he showed up, detailed billing was sent to my email.

These are the people to call for ANY plumbing problem, they are the Gold Standard!!
RaNae S.
RaNae S.
08/04/2021 12:00:00 SA
Last Friday I had an issue with a water supply line. I called Shellback Plumbing and Drain for help. This is the third time I have called and each time they have been able to meet my request needs on the same day. Last week Edward showed up, fixed my water line leak and attached lines all without any issues. He was in and out in about 30 minutes at a reasonable price. Thank you again Shellback Plumbing, you're my plumbing need go to.
Json E.
Json E.
5/13/2021
Awesome service and responsive to all calls and concerns.
We had Orangeburg which was a poor material for sewer lines because it absorbs moistures. Well guess what, over time, this can result in the pipe deforming, like flattening, ours was in an oval shape. Which we saw on the camera inspection. This deforming disrupted the water flow and gave us a huge back-up. To make matters worse, Orangeburg pipe is also prone to tree roots growing into it, among other issues.

Work was done by Danny and his crew an they knocked out the project in a single day laying almost 100' of pipe under my driveway.

Thanks team
Marivic S.
Marivic S.
08/05/2021 12:00:00 SA
This is the 2nd time I have used Shellback Plumbing. I had a major leak in my water heater and unfortunately had to replace it with a new one.

Excellent customer service from beginning to end! With Jenny who answers the phone in a friendly manner, to the follow up and service! Alex is amazing! Great to work with, efficient, friendly and adhered to COVID protocols & was also respectful of my property.

Just a side comment & a funny remark....after Alex was done installing my water heater, I looked at it @ and said Oh look at this beautiful thing! LOL

There's really not enough good things to say about this company! Highly recommend them ! I'd give them 10 stars if there was such a thing!
Matthew A.
Matthew A.
3/28/2022
Had a leak that came down into our kitchen cabinets and Shellback was able to send a technician out to our house in a matter of minutes. Jessie arrived and was able to identify the problem and fix it very quickly. He was very informative, polite and professional. I was completely satisfied with the service he provided. Hopefully no more leaks for now, but I'll know who to call if they should return.
Mike P.
Mike P.
8/25/2021
Crooks, they tried to cheat me out of $400 for a water pressure regulator that was not needed. Culligan checked my water pressure the next day said it was perfect. I called to complain and speak with the manager. He never called me back. Beware of this Company!!!!!!
Chef Omar R.
Chef Omar R.
09/05/2019 12:00:00 SA
I called Shellback after I got several recommendations. My bathroom tub upstairs was clogged, water going down slow, which led to the downstairs bathroom tub backing up. As soon as I called, I spoke to Edgar and he gave me excellent customer service. He was patient and genuine.
He forwarded me to a technician who gave me a time he could come out, and he was right here at that time. He took his time and explained what the problem was and how he could fix it. He gave me an excellent price, considering other companies were twice the price he quoted me.
In the end, great professionalism and stellar customer service all around! I recommend Shellback to everyone who is looking for a great plumbing company with fair prices and gives an excellent customer experience!
Debbie M.
Debbie M.
11/18/2020
This company is awesome! It starts when you call their office; they answer the phone with a real person, and schedule an appointment right off the bat. I had a leak under my sink, phoned at 2:30 pm, and scheduled an appointment for the next morning within a 2-hour window. Even better, Danny showed up just before 5 pm that same day after the office called to say they had an opening.

Danny diagnosed the problem, and fixed it right away.  He was courteous and professional. Excellent service.

I will definitely use Shellback again, and recommend them to anyone in need of a plumber. Thank you!
Steve C.
Steve C.
3/18/2022
Extremely knowledgeable friendly very professional know exactly what they're doing I'm very impressed and I always use them highly recommend this place!
John S.
John S.
10/25/2021
My 15 year old water heater finallly broke down. I called Shellback Plumbing & Drain and within 45 min they were at my front door! Our Technician Schuyler came out to assess the damage and advised us on the cost of the repair. He answered all my questions regarding the water heater. Schuyler's professionalism, plumbing skills, and knowledge assurred me Shellback Plumbing and Drain is top notch! Thanks again! You've earned my business for aslong as I reside in SCV!
Rebecca W.
Rebecca W.
10/25/2021
Danny is an awesome plumber !He is very nice and explains everything so I can understand what's going on ,The company is very professional and cares about your needs I definitely recommend this company (ask for Danny) he's down to earth and tells you the truth and there prices are reasonable and not a rip off like most places !
Jim W.
Jim W.
4/23/2022
We had a small leak in a waterline under our house. We selected shellback plumbing to re-pipe our house. The leak quickly got worse and these guys worked very hard to reschedule other jobs to fit us in quickly. They did a fantastic job re-piping and a fantastic job repairing the drywall. Since then I used them for a repair at my commercial building and again they did a fantastic job and got there quickly. I would highly recommend them! Jesse took great care of us!!
Bob J.
Bob J.
4/22/2022
I needed to have 3 faucets replaced and called on Monday to set up an appointment. They were very responsive and scheduled the work for Friday morning. Alex showed up as scheduled  and did a great job with the install. He was very friendly  and told me of all the issues he encountered. I would highly recommend Shellback Plumbing and especially Alex to take of any of your plumbing needs.
Jessica G.
Jessica G.
5/28/2019
Alex was awesome! I called at 2pm and by 4pm they had someone out to our house. Alex came in assessed the problems, gave a quote, and went right to work. Our main issue was a shower faucet that was stuck due to calcium buildup and he was so quick to bring in the right tools and get to work.

He was extremely efficient and knew the cause of the issues right away. He fixed multiple issues we were having and didn't mind looking at all the little things I had and going all over the house.

He was personable and professional and honestly will be my go-to for any future plumbing issues. I would 100% recommend Shellback. Highly, highly recommend them for being a fair, honest veteran-owned company and for having ALEX!

Also, my dad and stepdad are both veterans and I am happy and proud to support a local veteran owned company. Thank you again Shellback!
Trix A.
Trix A.
04/12/2022 12:00:00 SA
Shellback Plumbing and Drain is the only plumbing company I trust. The company sent Jesse to replace the leaking Sediment Filter Housing on my whole house filtration system. Jesse performed an excellent job, with a fair cost. I will definitely call this company again. Highly recommend!
Travis N.
Travis N.
03/09/2021 12:00:00 SA
Called because we had water damage showing on the upper corner of our wall/ceilings. Called Shellback and they brought out Adan. He came to inspect our pipes in the attic and he showed me where the problem was and how he was going to fix it.

He was in and out in about 30-45 minutes. Problem solved. Thanks man!
Melissa H.
Melissa H.
6/25/2019
Jenny the receptionist and Markus the plumber did an amazing job Jenny kept me updated with eta of Markus kept when he was going to be there
She was very friendly and informative Markus was kind inspected my problem and gave me a great out come I really appreciate him and the advice he gave me I am so glad I called shellback plumbing I know once we have our own home and if we have any issues we will most definitely call you guys thank Markus and Jenny
Elley L.
Elley L.
10/27/2020
This company showed great  integrity and honesty--in a repair job that happened 3 years ago. Gary (owner), corrected the damage-and covered all the expenses -connected to the damage.   He is professional and kind.   This  review includes his entire staff and labor crews.   Thank you for being a stand up -business man.

ELLEY LANGSAM
WEST HILLLS, CA.
Sahar F.
Sahar F.
08/03/2021 12:00:00 SA
After 3 years of being in my condo, the kitchen sink decided to clog up. One of the main pipes under the sink decided to become loos and as a result water started gushing out all under the sink. I needed the issue to get fixed ASAP and shellback did just that! Our technician , David, was great. He was onetime, very professional and knowledgeable. He assessed the situation first and then was able to fix it within an hour. He then run multiple tests on the sink and pipes and made sure all was working and good to go. I had a quick bidet installation too that due to my wrist injury I wasn't able to complete it myself. He was kind enough to help me with that as well ( free of charge). Thank you David and Shellback for your work. You are now my togo plumbing company :).
Mark Y.
Mark Y.
03/08/2022 12:00:00 SA
I called Shellback on Thursday to fix a shower faucet which delivered only cold water. Julio came out the same day and replaced the cartridge of the faucet, and also the pressure balance unit. Julio showed me how the shower was delivering the chosen mixture of hot and cold water. But the next morning, when I wanted to take a shower, the faucet handle worked so hard that I almost could not turn it. I called Shellback and they arranged for Julio to come back out late the next day. I seems that he was unable to make it the next day, and I rescheduled with the dispatcher for him to come out Monday morning.
Monday morning, Julio came and again replaced the cartridge, but the handle still worked much too hard. Julio had taken out the first replacement cartridge and it worked smoothly in his hand, and so did the new (second) replacement cartridge, although when he put it onto the shower faucet, it worked incredibly hard. Didn't make sense.
I sat and thought about it: handle shaft turns easily when you hold the cartridge in your hand, but incredible hard when its on the faucet;  it must be binding somewhere, but all that holds it onto the faucet is that it fits next to the pressure balance unit, and is held on by 3 screws which Julio tightened securely. So, it must be the 3 screws are too tight, no? I made that suggestion to Julio, who backed off the 3 screws, and the faucet worked fine.
My point to this story is that only a technician with 100 years of experience on this particular model faucet could have foreseen this problem. It was a pleasure to deal with a service provider who boasts of and follows through on a mission of integrity. In my case, a problem arose, I only had to call to get what was really the company's and the technician's very best efforts to resolve the problem. Julio spent hours trying to solve my problem, and ultimately, we solved it. I believe that many other companies would have given me a supplemental bill or, trying to cut their losses, would have merely refunded me any charges and disappeared, leaving me with a problem that I hadn't had before I called a plumber.
Julio is a very nice young man, and in my opinion, he handled this problem in a very professional manner, both technically and with integrity. Shellback Plumbing and Drain also handled this problem with precisely the integrity which they advertise. Based on my experience, I will be glad to call Julio at Shellback Plumbing and Drain for any future plumbing problems, secure in the knowledge that their integrity is not merely an advertising gimmick.
Jeff D.
Jeff D.
09/05/2021 12:00:00 SA
Professional, honest and skilled. What more can you ask for? Thanks for your service.
April H.
April H.
12/16/2021
I was very happy with Steve's service! Very knowledgeable and humble.  I will be a regular for my home and business.
S A.
S A.
2/26/2022
Tremendous experience with Julio, the service tech, sent out to replace the water heater today (Saturday).  He was courteous, professional, and cleaned up the work area nicely.  I should also add that I called just before 7 PM last night, and Edgar was able to schedule this appointment for the mid-morning.  Based upon this experience, there is no other plumbing service to call.  Thanks so much!
Craig S.
Craig S.
1/17/2022
Came out and gave a free estimate on my running toilets and replaced the valves at a very reasonable cost. Fast and friendly too! Thanks!
Molly C.
Molly C.
4/27/2020
Again, Shellback does it. Please consider this company if you need a plumbing job. Alex came out on a Friday (same day call) to snake our drain because it had backed up. The price quoted was the same price when he looked at my waste out lines and assessed. After snaking 3 lines to no avail, he diagnosed a full septic. He could not clear my drains. He said sorry.. I said, how much for your work, even though you didn't clear my drain? He said, I can't charge you if we didn't clear it. I saw Alex snake my drains, yet it turned out to be a different issue. No charge.

Integrity is a hard thing to come by in a company these days.. sadly. This is my first call for plumbing. Thanks again, Alex! I had a septic guy out next day and he pumped my tank and we are good to go.
Brian B.
Brian B.
8/17/2021
Needed help with a water heater that was installed by a previous owner -- it was no longer lighting and the pilot knob cracked. It was also covered in a heat shield so we couldn't even figure out what brand it was to troubleshoot. So we called Shellback Plumbing to help, because they had helped us about a month ago with a different toilet issue, which they quickly and efficiently took care of.

This time they sent us Schuyler, who diagnosed the issue (the unit was literally 30 years old, 1991) and was able to get us a new water heater at a great price in line with other quotes we had received. Schuyler was kind, knowledgable, and really dang good at his job -- and we hope to use both him and Shellback for future plumbing needs.

All of this was done same-day as calling, too! Big thanks to the team on finding a way to get us the help we needed.
Michelle W.
Michelle W.
03/12/2021 12:00:00 SA
Loves the quick response and ease of setting up an appointment.  Adan came prepared with mask, gloves and booties!  He was polite, knowledgeable and provided excellent service.  Adan even went to Home Depot to get my replacement faucet and FaceTimed me to make sure I liked it!  I have used Shellback Plumbing in the past and was blown away then.  The service just gets better and better!  I would HIGHLY recommend them!
Roddy Y.
Roddy Y.
8/13/2021
Great service as always!  This is my 2nd review for Shellback Plumbing.  We first used them in 2019 and we called them out again for changing a cracked bathroom sink and replacing a Moen shower handle cartridge.  Evan was great.  He was professional, courteous and fast.  He arrived at the scheduled time and finished the job quickly.  The new sink looks great and the shower runs very smoothly.   Thanks Shellback Plumbing for hiring great people and running a truly great local business.  Will definitely be calling them first for any plumbing needs.
Christina N.
Christina N.
11/11/2020 12:00:00 SA
They were prompt and they got the job done fast. I was also impressed that they were able to do the job on the same day that I called, initially, the price was higher than expected at $195 but Gary, the owner, reduced the price as an exercise of good customer service.

As shown in Gary's response to my review, they try to do right by their customers. I'm very impressed when any business does that!

Thank you for a good experience, Gary and team!
Slim A.
Slim A.
05/03/2021 12:00:00 SA
Jared did an awesome job, professional and efficient. Shellback helped me out and made everything seem easy. I was glad how fast everything was resolved.
HB S.
HB S.
04/07/2021 12:00:00 SA
Thank you for the visit, texted before arrival and on time! Problem solved and will use them again. Don't hesitate to consider their services
Tigre A.
Tigre A.
12/26/2020
BY FAR THE BEST PLUMBING EXPERIENCE EVER IN MY ENTIRE LIFE!!! I had 3 plumbing issues all at once and called Tuesday afternoon and they were the only ones(out of 5 I called) to come out the next day early morning. Below highlights courtesy of Edgar from Shellback Plumbing:
1) Texted me before arriving
2) Arrived on time
3) Edgar diagnosed all 3 issues(toilet base leaking, kitchen sink knocking noises, main line blockage) within 15 minutes and gave a free estimate for each
4) Edgar was SUPER patient with all our questions from both my home warranty company and from me
5) He was EXTREMELY EFFICIENT with all 3 issues but stayed until ALL concerns and questions were answered
6) Explained how to prevent plumbing issues in the future
7) Honest and trustworthy and will be using them again

I will be recommending Edgar and Shellback to all my friends and family!

THANK YOU for turning a very urgent and messy situation into a very successful and happy ending!
Kristie M.
Kristie M.
12/12/2021 12:00:00 SA
Would highly recommend the folks from Shellback. Our water heater caused a leak in the wall. Schuyler from Shellback came out, quickly identified and repaired the leak. He was helpful, knowledgeable and explained all our options as we knew the water heater was on its last leg. We had them come back and put in a tankless. Everything looks and works great!
Alison H.
Alison H.
7/22/2021
Shellback has been really great to work with on my latest home adventures in needing a new water heater and various other pluming things... David has been very prompt and helpful and really willing to answer my seemingly endless questions! The office staff also super helpful as we made all the arrangements! Thank you!!!
Natasha L.
Natasha L.
06/07/2021 12:00:00 SA
We recently moved into a house in Santa Clarita that needed quite a bit of plumbing work: toilet tune up in 5 bathrooms, slow drains, replacing two tub diverters, installing a kitchen faucet etc. we read all the great reviews for Shellback and decided to give them a try. Our technician, Evan, was punctual, knowledgeable, friendly, courteous and efficient. He finished the job in a few hours and did a great job. We would definitely recommend Evan and Shellback Plumbing to anyone in need of a great plumber! Thank you Evan!
Carlos P.
Carlos P.
4/24/2021
Called for a clogged drain and received same say service. Tech was professional and on time and left the work site clean.
Richard W.
Richard W.
1/14/2022
I had problem with another plumber who made things worse.   Shellback came in on time with professionalism and stuck with it until it was solved.  A reasonable price and very friendly. I highly recommend them.
Denise G.
Denise G.
2/13/2021
I loved how professional the technician was. He was well prepared and knowledgeable. He told me exactly the cost right away. Also what I needed to do for additional projects. I belive his name was Aiden.  Very courteous! He even texted me ahead of time, so I could put my dogs away and prepare for his arrival! I would highly recommend them for this issue was completed in a timely manner. Next project I will review when completed.
Katie R.
Katie R.
1/22/2021
Disgusted. Called to have our toilet and shower unclogged as the toilet was draining into the shower.  I was working during their work so they left before I could check their work. I go outside and they had poured god only knows what all over my front lawn. We have an HOA that requires yard maintenance and I also sit on this lawn with my baby! I go in our bathroom and they left it vile with every piece if paper they unclogged still sitting in the shower! Absolutely unbelievable and unacceptable!
Bob H.
Bob H.
04/10/2021 12:00:00 SA
Alex from Shellback plumbing did some repair for us. He did a great job. He explained everything about it and completed in less time than he estimated. Shellback's motto is Bringing honesty and integrity back. They did just that. I will use them again and I highly recommend them.
Ferris M.
Ferris M.
1/30/2021
We had a leak under the sink and decided to call Shellback. They responded quickly and scheduled someone to come out with in a few hours. When they showed up it took minutes to determine that it was a gasket that needed replacement. Adan, was very sincere and said that he felt bad charging us to replace a gasket. He called his office and cleared it with them. We will only use Shellback for our plumbing needs moving forward.
Dan H.
Dan H.
04/02/2020 12:00:00 SA
READ THIS ONE FIRST!
I'm only sorry I can't give them 6 stars!
David, the plumbing technician, and the folks from Shellback Plumbing were super responsive, expert in the repairs needed, and exceptionally reasonable in the fee.
I had a sprinkler line break and then discovered that my valve was totally frozen and shot. Also, my rain drainage from my home to the street was very clogged. David was able to give me a very reasonable price on all aspects of the problem including a reasonable exploration service that would be folded into the repair.
They were super responsive, expert in the repairs, and VERY REASONABLE!!!

IF YOU WANT TO BE HAPPY, USE THESE GUYS!!!
Sean W.
Sean W.
02/04/2021 12:00:00 SA
Technician showed up on time I was able to fix our clogged sink within the hour. Danny was very professional and nice let us know the problem and was able to fix it quickly. The estimate was the same price when the job was finished. Really can't ask for any more, thanks again!
Joseph P.
Joseph P.
03/11/2021 12:00:00 SA
I called shellback plumbing for a quote for a tankless eater heater the other day. Their serviceman, Danny, was terrific. He was on time and professional. He gave me a detailed quote for the tankless water heater and quote for a regular water heater if we decided replace the original heater. He even called his manager to double check his pricing and found they could do the job for less. Thank you again Shellback I really appreciate your service and honesty. I'll be sure to recommend you in the future.
Xiaotian G.
Xiaotian G.
10/12/2021 12:00:00 SA
The technician never replied my message regarding the quote. He also charged me $495 and never send me the receipt.
Al V.
Al V.
03/08/2021 12:00:00 SA
It took four visits to complete the job of replacing a toilet bowl flange (395.00) and reseating the toilet.  The first visit was positive.  Aiden showed up on time and was very polite. He left and was going to come back another day and finish the job.
 
He did not show up but another plumber from Shellback came.  I was quoted (195.00) from the main office to put the toilet back on.  He asked what I was quoted and then said he would not do it for that amount.  He said there was work on the flange that Aiden had not completed so he would have to charge more for that.  I told him I had already paid for that job would not pay for it twice.  He left.

Aiden came back a few days later and completed the job.  Within minutes after leaving the toilet was making loud noises and it had not been used yet.  The toilet never made these noises prior to them working on it.  Aiden came back and said the inside flapper and valve needed replaced and it would be an additional (195.00). At this point I told him that I will get another plumber because the prices on this are just getting out of control. This is by far the most expensive plumber I have ever used.

The reason I'm leaving a negative review is because I feel like I was being taken advantage of.  I called another plumber and in three minutes he had the problem fixed.  No parts needed to be replaced and it was just a minor adjustment.  He didn't even charge me for the service call but asked when I need a plumber next time to think of him.  I will.
K H.
K H.
03/07/2021 12:00:00 SA
Able to get same day appointment time to and they fixed the issues right then!! I failed to mention My plumbing emergency was the week before Christmas...they were great! Thank u Shellback!!
José Benito M.
José Benito M.
6/22/2021
Once gain, Gary the owner was quick to send out a repairman to fix my clogged shower drainage. Jenny took the call within minutes Alex arrived at my house and corrected the stoppage. Quick, professional and a very good price for the work that was performed! Top Notch In My Book.
Freaky F.
Freaky F.
03/01/2021 12:00:00 SA
Great job. Love these guys. Quick work of routing my gas line for our new stove. I see why they get good reviews here on Yelp.
Angie K.
Angie K.
11/10/2021 12:00:00 SA
I have had luke warm shower (if that) for years.  I finally called Shellback to see why I couldn't get hot water in my showers even though I could get hot water in the sinks.  Shellback sent Alex to come see what was going on.  He fixed both of my showers within 20 minutes for a great price and was so nice.  I am so glad I called.  Alex is my new best friend!
Miranda W.
Miranda W.
12/18/2019
Update: Shellback called me immediately after my post and let me know there is a 1 year warranty on the work. They are sending someone out ASAP to fix the issues. Really appreciate the quick response and solution.

Fast service but they didn't really fix anything. They said our water pressure was too high and charged us $600+ to fix that and the 3 toilets that were constantly running. One toilet leaking out the back. Well, 2 out of the 3 toilets still run and 1 toilet still leaks. The water pressure for one toilet is so low it has to flush twice often. The water pressure in the guest bathroom isn't even enough to shower in.
James X.
James X.
12/03/2019 12:00:00 SA
Very satisfied with Shellback.



After calling 3 plumbers the week of Thanksgiving to clear a clogged sink in our employee break room with no one showing up we tried Shellback the next week and they showed up on time, charged a great price and found the clog quickly.



We have a large manufacturing facility and will now have Shellback on speed dial for our plumbing services.
Ilan J.
Ilan J.
12/05/2019 12:00:00 SA
Not only fair priced and honest but helpful on planning for the future. These guys ste great. His suggestions have saved me a ton of money
Ariel S.
Ariel S.
4/22/2021
Adam did a service call for me today because we weren't getting hot water in the kitchen. He figured out that a valve was damaged very quickly, and gave me a reasonable price. He really went above and beyond by adjusting the house's water pressure afterwards without charging me extra. He also discussed everything with me and explained the pros and cons of doing some other work I asked about. He seemed very honest and forthright, making sure there would not be any surprises along the way.
Holly S.
Holly S.
06/08/2021 12:00:00 SA
Had an appointment with Shellback at 10:00am today for an estimate.  I scheduled this appointment 2 weeks ago.  At 10:10am I received a phone call from the company. The lady stated that they did not have the man power for this job and that the appointment was canceled.  Really?! I just drove an hour to meet this guy!  They just figured out they couldn't do the job - not having seen the job?  They couldn't figure that out even a day before?  And the woman on the phone wasn't even apologetic about the whole thing.
I have no idea if their work is good or bad.  But their customer service is bad.
Will M.
Will M.
04/10/2021 12:00:00 SA
Dejon was professional and amazing. Highly recommend. Did a great job explaining everything and gave suggestions for the future.
Merideth S.
Merideth S.
06/04/2021 12:00:00 SA
David came right on time and was able to temporarily patch my leaky toilet until a new one was ordered.  He was professional, polite, informative, and was respectful by wearing a mask and booties to protect my flooring.  He also installed a new garbage disposal that day.  When he returned with my new toilet he was right on time and finished the work as well as changing out the.pipes under the sink.  This company has wonderful communication and David gets an A plus for his work.  I have no hesitation to call Shellback plumbing for all my future needs.  Thanks David!
Annis A.
Annis A.
12/16/2020
5 stars because they saved me a ton of money.
Previous place I had called had tried to sell me a new toilet without even looking to see if there was anything stuck in there. Shellback came to the rescue and pulled out a toy my son had flushed down the toilet.
I have only one critique for shellback; punctuality. I got a text that the plumber was on his was about 1 hour and 30 minutes before he came. This was before my appointment time, too. So I raced home to meet him and he didn't show up until way later.
He was very nice and thorough so it made up for it. But hopefully, next time, they message a bit closer to actual arrival time.

Still giving them 5 stars because the service was awesome!

Thanks again, shellback !
Alex P.
Alex P.
12/02/2021 12:00:00 SA
Highly Recommended! Here's our story: We called our plumber about a problem with our water-heater. Even though we used them before, and we were loyal customers, they wouldn't come out (without charging us) to check it out; instead they were quick to order the expensive parts for an expensive job. I called Shellback for a second opinion, and they quickly sent someone over. Turns out, nothing was broken. It just needed an expert to get it started again. A big thank you to Sergio for his honesty and integrity, something that's rare these days. We threw out the number to the other guys, and from now on we intend to call Shellback, knowing we're calling decent people that respect their customers. Being truthful and kind will always bear more fruit, for we will gladly recommend these guys to friends and neighbors.
Roland Z.
Roland Z.
3/30/2021
I called them yesterday and the service was done this morning.
Dejon did great job installing my new garbage disposal. In addition, he also checked the water pressure and told me the normal range should be around 50~75 psi. If too high, some pipe connection may leak water. Before he leave, I asked him to clean one faucet which has a lot of calcium buildup, he happily did it for me without extra charge.

Highly recommended.
Andreh Z.
Andreh Z.
12/08/2020 12:00:00 SA
water heater replacement. Came out. quote was competitive. on time, and delivered as expected.
Paula P.
Paula P.
1/18/2021
Installed brand new dishwasher and fixed a couple other minor things. Quoted us up front and no surprises. I hate that prices are so high but it is what it is in California...
Jenna D.
Jenna D.
10/15/2021
I work for a Property Management Company and we have a school that has plumbing issues rather frequently. Shellback was the first plumber that I called, and the only one that I had to call. Their service was prompt, thorough, and friendly. I was provided with updates and best courses of action going forward. Eric was friendly. Jenny was as well when she took my initial call. They came out super close to the time frame, but I was impressed at the response from Jenny that they want to take care of the clients and try to provide service same-day. I was very pleased with their customer service, and so was our team at the school. We will be using Shellback again if our needs arise in this area.
Donna S.
Donna S.
5/24/2021
One of the reasons I used Shellback Plumbing was due to the large amount of compliments and 5 stars reviews from their customers.
I can now add my name to that list.

On the first visit their Tech Steve installed one wide spread bathroom faucet along with 8 angle stops & hose connections.

This past Saturday their Tech Alex came out to install 3 more bathroom faucets.  He also showed us our Pressure Regulator was no longer working properly.   So before he left we agreed to have a new one installed.

Both Steve & Alex were on time, polite, answered our questions,  provided a quote, and finished the work professionally.  

A shout out to Jenny in the office and the owner Gary.  The first contact with a customer is important and after speaking with them both I was confident the work provided would match the professional courtesy.

If you're in search for a Plumbing company I highly recommend Shellback Plumbing!
Petula T.
Petula T.
11/18/2020
My one star rating is not based on their work but their customer service. I had someone come out on Saturday to take a look at putting in new faucets in two sinks in the bathroom and a new faucet  combo in the shower. He told me he would send the estimate to my landlord by the end of the day. I had not heard from him so Monday afternoon I called and talk to somebody he said they would return my phone call as soon as they talked to the plumber. No response. I called again on Wednesday to see if I could get them to respond to me. I talk to a woman who promised for sure she would call me back today after I told her it already not gotten a call back and this has been waiting since Saturday. Again she did not call back. I did send them a message via their website explaining I would be giving them a yelp review for not following through with me. I am gonna move forward with another company. This is upsetting because I still have to wait for my shower and sinks to be fixed. Terrible

***RESOLUTION***
Shellback plumbing did get back to me this morning as well as answering this review, I appreciate their honesty and apology so I will be moving forward with them and having them do the work. The 15% off is also a nice touch and I will change my review as soon as the work is done. It's nice to see business business that will turn things around!
Ron M.
Ron M.
12/21/2020
Problem with toilet: Shellback is excellent. Great business. They did an honest and great service. Adan gave me so much info/tips which helped me a lot. Didn't sell or force me into getting something extra. Just straight up solid work. He had his mask on and hand sanitizer. I now have go-to plumbers and will be a customer for a long, long time. Highly recommended.
L B.
L B.
11/10/2021 12:00:00 SA
I don't usually spend my time rating businesses on this Yelp app. However, when I get excellent customer service oh, I like to let people know about it. First, let me say at this business provides extremely timely response for a non-emergency issue. I called him on a Monday, they came on Tuesday I did all the work. Plumber that came out with knowledgeable, courteous, and quick. The prices were reasonable. In fact, I recommended them to my neighbor and it came out the very next day to fix his problem. Whoever runs this company is skilled at promoting a culture of service and customer satisfaction. Well done. Would recommend to anyone and everyone.
Lana B.
Lana B.
07/12/2021 12:00:00 SA
I wish that I could give 10 stars for the level of service that was provided. Service exceeded expectations. To sum it up: I received great customer service, received a same day appointment, techs Danny and Schuyler arrived on time, provided me with an estimate, completed the job, cleaned up and didn't send me to the poor house with the bill. :-) If you want great service, an honest plumber and someone who knows what they are doing I would call Shellback!  it was refreshing to be treated as a valued customer and with empathy. I was worried that because I am a female the bill might be steep. Danny and Schuyler took the time to explain the issue with our plumbing, answer my many questions and get the job done. A big thank you to the team at Shellback.
Emily S.
Emily S.
11/02/2021 12:00:00 SA
We have used Shellback Plumbing for a both indoor and outdoor projects.  Every single experience has been excellent.  They are fair, honest, and reliable. I highly recommend Shellback!
Arthur G.
Arthur G.
08/09/2017 12:00:00 SA
These guys are super reliable, friendly and did an excellent job replacing my bathroom faucet due to a leak and switching out the old valves/pipes. The faucet was leaking, but even shutting off the valves did not shut off the leakage.

They gave me the best price of all the competitors I had called and also promised to do a great job, which they followed through on. Alex was the technician who worked on the issue and he was great to work with.

Before deciding to go with this company, I spoke to Gary, who not only gave me honest advice over the phone when I explained the issue to him, but also explained everything in a calm and genuine demeanor. He's polite and knowledgeable and that alone speaks volumes over the others I had spoken to.

An added bonus: we take our shoes off at the entrance of our home because we are meticulous about cleanliness. It's comforting to know that they enter your home wearing shoe covers!

I purchased my own faucet and they took care of the valve replacement and installation. Check out the photos for more details of their work. Superb job! Thanks, guys!
Niel C.
Niel C.
10/29/2021
Hot water heater goes out at our house on a Thursday night.  Drive over to Lowes at 8AM on Friday morning because they advertise call before noon, same day installation.  I'm getting ready to pay and they say Monday at the earliest.  I pay anyway because what choice do I have, then call Shellback as a backup because we'd used them on our rental property and we were pleased.  They were there at 10AM and done by 2PM.  And they cost less!  Took great pleasure in calling back Lowes and cancelling the order. Very pleased with the service.
Lee A.
Lee A.
11/15/2019
Excellent service! Made an appointment via Yelp and had an immediate response and appointment scheduled. Charles was professional and fast, converted a natural gas line for my grill... goodbye propane tanks!
Maria P.
Maria P.
2/27/2019
What sets Shellback Plumbing apart from the other local plumbers in the area?

It is veteran owned. And even now, Shellback Plumbing still serves its country by providing honest and outstanding service to this country's local homeowners.

There is nothing more fearsome for a homeowner like me than the prospect of getting jabbed by sky-high quotes by less than honest service-providers which is what we exactly got from 3 other plumbing services that came by and wanted to do more than what we were asking (and we can afford) them to do.

Then came David from Shellback. He looked at the problem, told us what needed to be fixed with a quote that would not break our piggy bank. Without much ado, he jumped right into fixing the problem. What an ultimate professional - no nonsense, no shortcuts; just solid work - swift but meticulous! The end product/service was nothing short of exceptional.

While we were elated to have had David, we as most homeowners are saddened that the integrity and honest service that Shellback provides has become more a rarity than the standard. There are a lot of people hurting out here and we for one are thankful there is one godly company out there that is Shellback Plumbing.
Penny L.
Penny L.
6/27/2019
Got three quotes for a tankless water heater this year.   Shellback was the least expensive... not by much, but still the least expensive.

The guy who came out inspected the area, went up in our garage attic, etc., and told me what they had to do, etc.  He gave me a quote in a tankless water heater... the competitors gave me a quote on the exact same model!  It must be a popular model.

I went with the most expensive quote (only a few hundred dollars more), only because the daughter lived next door to us for years and told us about her dad's business, etc.  But, if it wasn't for then, I probably would've chosen Shellback!
Randy C.
Randy C.
01/07/2021 12:00:00 SA
These guys are great, professional and safe! We called them for a slow drain issue in our master shower and they discovered a big clog in the drain pipe. Which had pieces of tile from our remold . Their tech showed up on time and followed all COVID-19 standards. They do a clean efficient job. I will recommend Shellback Plumbing to everyone I know. Thank you Shellback
John J.
John J.
12/30/2020
I can't say enough about these guys. They've come through on several jobs for me always on time, on budget and completed in a professional manner. Very courteous and always there to answer any questions! Shellback is my go to from here on out! Thanks guys!
Ruben A.
Ruben A.
3/13/2021
Adan was professional and efficient. He asked about the issue and made sensible recommendations. He worked fast, cleaned everything up and tested for leaks before completing the job. Would definitely use them again .
David D.
David D.
10/13/2021
OMG...an honest plumbing company!! This is a family and Navy Vet owned company whose motto is Bringing Honesty and Integrity Back and they truly live up to that statement!! Kitchen drain backup on Saturday. Steven showed up earlier than promised and spent several hours trying his best to clear the blockage without success. He returned Monday morning with more aggressive equipment. The blockage remained impenetrable after several hours of attempts with every tool and trick available. He honestly discussed possible solutions and we agreed on a reroute around the problem, settling on the least complicated route that also avoided any damage to my house. Tuesday morning Steven returned to commence a full day of work. Gary, the owner, came out to see and approve our plan. Gary suggested sending additional help on Wednesday to complete the job. Steven started digging the trench. He then worked through his lunch break fabricating the pipes, connecting the system, testing the system, filling in the trench, replacing the sod, and cleaning up the work area. NO need for extra workers on Wednesday! Job done! Kitchen is back! Steven even returned Wednesday morning just to confirm my satsfaction. I have now found my plumber for ALL future plumbing needs. Thank you Steven and Gary!!
James M.
James M.
12/17/2020
My hot water heater was failing so i reached out to Shellback Plumbing and they had a technician (Adan) at my house within an hour to look at the unit.  Adan confirmed that the aging hot water heater had internal damage that was causing it to leak water so he hauled the old unit away and returned the next morning with a brand new unit and stand.  Installation went very fast and i was up and running by lunchtime!  Very pleased with the fast turnaround time and Adan was a true professional.  Would highly recommend Shellback Plumbing for residential plumbing issues.
Christian A.
Christian A.
05/10/2017 12:00:00 SA
OUTSTANDING work at a reasonable price!

Had to replace my inferior Rheem tankless water heater to a Noritz tankless water heater and this company really surpassed my expectations.

It's hard to find, deal & trust businesses nowadays but Shellback Plumbing is an exception.

Business owner Gary & service tech Byron made sure everything is all taken cared of, from contract terms to installation.

Really grateful for your help! Highly Recommended!
Maria S.
Maria S.
6/18/2019
I highly recommend Shellback Plumbing. This is our second time calling them. Today, they sent Danny to help us out. Danny was so friendly and nice. Very professional too. He did a GREAT job and it didn't take too long either. We will definately be calling and asking for 'Danny' when we need a plumbing services again!  

Give them a call, you won't be sorry!
Tee H.
Tee H.
7/18/2020
100% recommend this company.  Last Saturday, I called around @8:15 am. Gary picked up. I told him that our rental unit has a leak. As he promised, 30 mins later, the dispatcher, Jenny called me back after she tried to reach my tenant.  At 10:00 am David was already showing up. He met with my husband, diagnosed the problem, went to buy the parts, everything was done within less than 2 hours.  I amount of headache they eased for us worth every single penny.  Their professionalism speaks for itself @the first call, to scheduling, to when let you know when they're on their way, and the job is done. This is how you run a business.  Thank you so much!!! I'll have your number stored.
Jing U.
Jing U.
04/10/2019 12:00:00 SA
The best thing about this company is the free estimate they give you to come out and give you a proper estimate. Some plumbing companies charge to just come out.
The great plumbers, Alex & Albert really helped me out. Fixed the sink and a leaky toilet. Both guys are very knowledgeable and very professional. Alex has a great sense of humor. Honest and very trustworthy. The job was done in a timely manner. Thank you, Gary, Alex & Albert.
Suzanne N.
Suzanne N.
1/26/2021
Guy shows up and then tells us it is almost $500 for a kitchen faucet replacement that would take 30 minutes.  I can understand a minimum but this is highway robbery.  Plus we had to pay $39 for his to tell us the price.  I am sure they are great at their job but this price was so unreasonable there was no way I was paying 2 1/2 times the cost of the faucet to have it installed.   I have someone else coming that will do it for $100.  I will never call this company again.
Sydney R.
Sydney R.
1/24/2021
They showed up on time, were responsive, didn't try to overcharge. They were ethical and helpful. I would highly recommend them.
Elizabeth Y.
Elizabeth Y.
7/29/2021
Fast, responsive on call back & response. Alex our technician was knowledgeable, effiecient and did a great job explaining our options.
Brad H.
Brad H.
09/07/2021 12:00:00 SA
I was able to setup an appointment for the next day to replace a sprinkler valve that was leaking before we left on vacation. He showed up on time and did a great job. He had to go get some fittings so the job took a bit longer, but he honored the original quote. Very happy with the work. I would call them again.
Mika D.
Mika D.
12/17/2020
Shellback plumbing was great .. I spoke to the representative at approximately 9 am and the would have been there by 9:30 but I wasn't home I did get home and Jared came out to fi the water heater Jared explained everything to me in detail w d bad the friendliest attitude every so thank you Shellback especially JARED you did great
Michael A.
Michael A.
4/14/2021
I called a plumber for a clogged drain and Danny Applebee arrived as the Plumber. Danny took the time to diagnose the problem and uncovered I had a Bad Pressure Regulator which could burst my pipes and this apparently was the cause of several noises our toilets' were making.  The typical pressure should be 50-75 my pressure was 130. I also had a bad garbage disposal and very bad clog in the kitchen pipes. Danny went out of his way and made sure everything was good to go. I liked the fact he wasn't pressuring me to buy but educating me on the problem and allowed me to make the decision to get it done. I will always use Shellback Plumbing for all my plumbing needs because the Plumbers are Proficient and Technical. I like supporting Great companies especially Veteran Owned as they know the value of a great customer service. As a Retired 1SG/E8 US Army I will recommend to all my fellow Veterans, Friends and Family. Thanks again Danny Applebee Great job!
Paul C.
Paul C.
07/06/2020 12:00:00 SA
We called for installation of plumbing in order to install a utility sink in the garage. The response was timely. The plumber Alex was nice and they had very good customer service!
Mary Elizabeth G.
Mary Elizabeth G.
11/20/2019
We bought a new refrigerator and when delivered the delivery guy said we needed a Plummer to fix the water spigot so he couldn't install even though the spigot had been working all these years. After several weeks of waiting for our insurance company to buy the refrigerator, long story,  we had Shellback Plumbing come out to fix the spigot.
Shellback said our spigot was working fine, which it was! We could have easily been told yes indeed the spigot needed to be fixed. The rep from this company not only said it was working perfectly he would not take any money for his time to drive out to our house. This company is in fact bringing honestly and integrity back. We will only use them from now on.
John A.
John A.
4/25/2019
We decided to hire them after our home warranty Insurance company sent a plumber who just want to get the service fee and dont want to do the job...Jenny sent George right away and finish the Job ... George is very professional and on top of his game....This Company is simply the best ...for their Integrity and Honesty...Dont hesitate to hire them for you plumbing needs or problems.
Lilly M.
Lilly M.
3/22/2021
I've used Shellback plumbing twice now and their service and professionalism can't be beat. The first time I used them was to replace my hot water heater that flooded my garage and Edgar was fantastic. In addition,  they provide veterans with a discount and their workmanship warranty was for a year, compared to other places that I called with only 3 months. Today, Adan came out to hook up my new sink, faucet, and other appurtenances due to a kitchen remodel. He, again,  was super respectful, knowledgeable,  and got the job done in a timely fashion and left the place clean. I would used them for any plumbing needs. They are a wonderful company with top notch employees that care about getting the job done correctly and respectfully.
Dennis K.
Dennis K.
09/05/2018 12:00:00 SA
Labor Day weekend and college football weekend. It is Saturday and I have three games to watch. Then, at 1230, the water heater spills its contents all over the garage. After calling three plumbing businesses, I went with Shellback. They sent a great guy, David, out to my house in just an hour or so. He had a new water heater installed while I watched my game. David answered all questions, was very kind and courteous, and cleaned everything up. I highly recommend this company based on the receptionist and David. I'll be calling them again if I need any plumbing help.

Having family members both in the military and retired from the military, I am very glad to help and support our veterans and their businesses.
Kelvin D.
Kelvin D.
7/29/2021
I am very satisfied with Shellback Plumming and Drain!  Excellent service!  They are punctual, fast and efficient.  I will certainly called them back again, as I have been doing for a few years now.
Yefim P.
Yefim P.
5/13/2021
Professional dispatcher set an appointment and quoted $99.0 with proper access. Tech Alex arrived on time and gave his assessment and confirm price. 15 min later I got flow in my kitchen drain. Nice service! Highly recommend this professional outfit and special thanks to Alex.
Debra W.
Debra W.
7/17/2020
I had a back up in our shower drains. The warranty company snaked from my shower, but it didn't fix the problem, but that was all they would do. So I contacted Shellback, they responded quickly with a quote, and then an appointment. They snaked from the roof vent and cleared our issue, then dropped a camera, and we looked at the main waste pipe. They explained options in case of future problems.

In summary, they are quick to respond, provide all the information needed to make decisions about options, personnel are professional and easy to deal with, and all at a reasonable price. If I have future issues, I will give them a call.
Myles ..
Myles ..
7/13/2020
We needed an assessment, a quote and some work done before selling our home as well as changing the toilet in our current home. Everyone that we worked with were very professional. They took their time to get the job done right. Scheduling was quick and easy and pricing was reasonable. I would definitely recommend them!
Michael M.
Michael M.
1/15/2019
So you know how when you have a really great experience with a company on every level?   That's what's going to happen if you use this company.   I don't know who trained these folks, from the person who answer's the phone to the plumber that does the work but they did it right.

The first thing you'll notice is that they're telling you the truth, then they pleasantly do what they say they're going to do FOR THE PRICE THEY QUOTED.

You definitely want to ask for Eddy, this is the second time we've used them and when I requested Eddy there was an extra day wait but totally worth it.

Thank you Eddy and thank you Shellback Plumbing.
Cynthia C.
Cynthia C.
06/07/2021 12:00:00 SA
The best plumbing company, scheduled service the same day I called and diagnosed & replaced old garbage disposal with burned out motor with one on the truck all within an hour. Danny was very professional, proficient and efficient, all for an excellent price including a senior and teacher discount. Will always call this company for any plumbing needs.
Cynthia P.
Cynthia P.
4/18/2021
Need a kitchen faucet replaced and they replied quick when I needed a quote. I was able to schedule an appointment within a few days since this wasn't an emergency. I got a text when the technician was on his way. Finished the job quickly and easily. Would definitely hire them again for future projects.
Karen V.
Karen V.
3/17/2019
Our water heater luckily started making really loud vibrating sounds from the water pan (and even luckier that we were home) so my husband and I ran into the garage and noticed what it was.  Our water heater had water in the pan and so we called around quickly to various locations.  Left messages to a company we used before and also to Shellback.  Shellback called us back 1st thing in the morning to let us know they received our message and he would get back to us as soon as he got into the office to look at the schedule to see exactly  when someone could get out to us but assured me that I was in his books. He told us most likely around 10am.
Sure enough he called us when he got settled in at the office and took our information. He was very pleasant and I really liked how he gave us a price on what it would cost.  

Doug came to our home around 10am.  He was such a pleasant guy. We highly recommend Shellback Plumbing as I felt like we were taken care of and given all the info needed to assure everything was done to code without selling us unnecessary things. We feel we made a great choice!  Thanks to other reviewers for making it an easy phone call!  Hope we can help others too!
Angela B.
Angela B.
4/14/2021
I really have to say how much integrity and character this company displays! They do what they say and they show up on time and are respectful and kind. I would highly recommend them! I am so grateful for their expert service and am so thankful I found a reputable and amazing plumber thank you Shellback! You rock!!
S B.
S B.
07/09/2021 12:00:00 SA
Efficient service! Great price. Highly recommend for jobs big and small. Won't be disappointed
Jordan S.
Jordan S.
6/13/2020
Fast, prompt, reliable service. Will use for all of our plumbing needs!

Fixed our issue within 24 hrs, communicated well when they would be over, and fixed quickly.
Celeste S.
Celeste S.
06/12/2020 12:00:00 SA
Thank you for the great service Eddy. You did awesome and our home is back to normal.
Zach G.
Zach G.
04/05/2020 12:00:00 SA
Absolutely perfect service. Shellback responded within 20 minutes of my request for a quote on Yelp. They were able to schedule an appointment for the very next morning. The technician arrived promptly at the scheduled time. He was very polite, courteous, knowledgeable and efficient! Thank you Shellback for such prompt and amazing service. I know it was simple job (replacing kitchen faucet), but you certainly handled it like I was a valued customer!
Olivia R.
Olivia R.
8/18/2020
Thank you Shellback plumbing for resolving my stopped up sink problem. Special thanks to Edgar who was very professional, respectful and kind. Came right after sending me a text that they were coming. Great about cleaning up. Thanks to Reyes too!
I was very happy and we'd highly recommended  them!!
Anthony D.
Anthony D.
5/18/2021
Another good job by Shellback Plumbing. They are dependable and do good work for a fair price. I received a text message before Alex arrived to replace valves on my two Kohler toilets and replace my main water shut off valve. Alex was knowledgable, friendly and greatly helpful resolving my plumbing problems.
Dean C.
Dean C.
12/11/2019 12:00:00 SA
First of all we had amazing service from Alex in replacing a toilet and three drains. He picked up toilet and delivered and made sure all areas were clean and we were absolutely happy before he took payment. He even went above and beyond and fixed a wobbly toilet for no additional payment. He even provided a great price lower than quoted on phone because we packaged the other drains with the toilet replacement. Highly recommend! Call them today.
Linda S.
Linda S.
11/09/2019 12:00:00 SA
I searched for plumbing service in the area . Shellback promptly responded my request , set up  same day appointment with a great price .  I ended up calling and canceling the request ,the clog went away by itself .  I loved the customer service and the care shellback offered me and I highly recommend them to everyone ! Thank you again !
Ken P.
Ken P.
6/15/2021
Talk about honest, on time and customer service.  I am a dummy when it comes to plumbing.  We had a laundry line rattling shaking and bumbing the wall when the washer would run.  I came here to pick a plummer and glad I did.  They provided a schedule and came out on time.  They did not charge an estimate fee (to apply to the cost).  The tech came out and within 2 min figure out our valve had been partially closed.  No broken parts, no additional fees,  just honest and trustworthy. I cant believe it, I was expecting a minimum 150 to 300 dollar expense.  Talk about keeping a customer.  I will be using them for all my future plumbing needs.  Thank you
Hollwyood C.
Hollwyood C.
3/13/2018
Reliable, honest, hardworking. Prompt in responding to messages. Gary basically had someone over within 24 hours.  I confirmed in the 11th hour and they still showed up. Although this was a trouble shooting problem, I'm definitely going to use them for future plumbing issues. All the 5 stars are legit! Thanks Gary, life is stressful, finding a good, honest plumber shouldn't be one of them!
I've already bookmarked them for future projects!
Sunny T.
Sunny T.
7/15/2018
Used twice - will DEFINITELY use again!  

The first time I called, I called from So AZ since my mom lives in Valencia and managed to clog up her garbage disposal.  After reviewing a number of plumbers on Yelp, I decided to give them a call to help fix my mom's plumbing issue.  According to my mom, the gentleman that came over was VERY polite and respectful, and very fast.  In addition, everything was cleaned up when he left.  The price was reasonable, too.

The second time I used them (also at my mom's house) was this past Friday.  My mom's toilet handle was wonky (making the toilet very hard to flush), and one of the bathrooms upstairs had an issue when you turn the shower on, water would still come out of the tub faucet, so water was being wasted.  The guy that came over was amazing.  Found the exact toilet lever I needed (and only one was in stock, but thank goodness!), and put a new spout/faucet on the tub and sealed it.  The workmanship was great, and the price was very reasonable again. They wear booties in the house, so you don't have to worry about your floors getting messed up.  They are efficient, clean up after themselves, friendly, reasonably priced, available when you need them and just downright good people.  Thank you Shellback.  We'll be using you in the future as needed for sure!
David G.
David G.
4/18/2021
Recently we had a need to have two toilets in our home changed the taller type.  They were easy to contact and suggested a model that would be perfect.  Showed up on time, removed, replaced and were on their way in no time at all.  I highly recommend them.
Mort S.
Mort S.
11/05/2019 12:00:00 SA
11/5/19: The owner reached out wanting more details and seemed genuinely concerned. Knowing he cares this much about our community and his company is good enough for me. Good Luck is, I hope you find out which one of your guys did this. Take care.
I can't speak for their plumbing services but yesterday I was on the corner of Ruether and Soledad and witnessed one of their guys throw a couple of soda cans into the street near the railroad track. The truck advertised the integrity of their company. I'm sure his filthy act doesn't speak for everyone at the company but at that moment he was representing the company and it was a bad look. The company is veteran owned so thanks for your service to our great country but we would appreciate it if you didn't pollute our neighborhood with you trash. Make an effort, find a trash can. Be better than that.
Shane O.
Shane O.
11/15/2019
Amazing company to work with......they provided a quick response on Yelp for a quote, scheduling, and completion of the job! I appreciated the text message letting me know that a tech was on the way, and they did exactly what we requested. Would definitely hire again if the need arose.
Garnet B.
Garnet B.
02/12/2019 12:00:00 SA
Called them for a simple quote-
Had a tech out in 30 mins with tools in hand,fixed 2 issues and left the restroom cleaner than it was...
Definitely our team to reach out to should we need any type of service in the future!
Dave G.
Dave G.
4/15/2018
I am very satisfied with the work done by Shellback Plumbing. Alex H. was a very knowledgeable and thorough guy who was able to identify not only the real source of our kitchen sink problem, but also other potential issues that needed to be addressed.
Our kitchen sink cabinet (under sink) had become totally covered with rust powder, but it was not obvious where the humidity that causes it was coming from. Alex H. found a tiny hole in the garbage dispenser that I had not even seen. He had to replace the unit, as well as a couple of water valves under th sink that were in bad shape.
All in all a great experience. Alex H. got the job done quickly and efficiently.

I highly recommend Shellback Plumbing.
- Dave G
April S.
April S.
5/25/2021
Dale was amazing! He took the time to really find the problem that our tankless water heater had and he fixed it:)  Now we have hot water coming in faster with less water waste trying to for wait to get hot. He also found another problem too.  We would've never known if he didn't take the time to really look at our tankless water heater. Very good customer service.  I highly recommend them to get the job done.
Sara R.
Sara R.
2/19/2018
Shellback Plumbing saved the day-the week! Very professional. I called them based on Yelp reviews to get a second opinion on replacing our water heater. The first plumber was contracted through our home warranty. The first plumber said there were several issues not up to code and it would be a week until they could fix everything. No hot water for a week?!
Shellback came within a few hours, explained what needed to be fixed and came back the same day and installed our new water heater (and brought everything up to code). They also cleaned up the work space, and even rolled up our hoses and put them away. Thanks Alex & Eddy.
We will definitely use Shellback again!
tom p.
tom p.
11/13/2017
As a foundation contractor, I have great respect when I see a fellow service provider in another trade with a strong 5-star review.  When I came home today, I arrived to water streaming down my driveway from a broken incoming mainline. Upon seeing the recent commentary on YELP, I chose Shellback and within well under an hour, Alex had arrived, diagnosed the issue, and had the situation under control.  Being a contractor, I have my own crew of technicians that can fix this and in talking to Alex about that, he was very gracious and despite having come to the rescue, did not charge any service fee.  Strong on costumer service, THIS is why I would not hesitate to call them into service for my clients that need plumbing work in the future, way to go Alex!

Tom Pelletier, Owner
The Foundation Works
Thefoundationworks.com
Richard D.
Richard D.
3/16/2021
First of all the customer service is like know other, I call and spoke with Jenny about setting up an appointment, she was very helpful, kind and most of all very friendly, you don't hear that often when people answer the phone. I had a leaking kitchen sink water running all over place so we call Shellback Plumbing and Drain. It was the best thing ever, they sent out Adan to check everything out which was another blessing, once he arrive before I could ask if he had any booties to put over his shoes he had them on. Adan  was  professional and extremely knowledgeable. He was very professional and wore a mask the whole time he was working. Any question I had about the leaking sink or the toilet  he was right there with an answer. I was very impressed by the pride Adan took in his work and how hard he worked to make the installation look neat and professional. This meant a lot to us as homeowners, and we couldn't be any happier with the service we received. I HIGHLY recommend Shellback Plumbing and Drain to anyone who wants top quality products installed by top quality technicians. They're honest and trustworthy, responsive and very reliable. The price that was quoted to me was reasonable. All things considered, if you want the job done professionally and completely, I would highly recommend them and request they send Adan back out again, once again thanks for awesome serve.
Amby B.
Amby B.
3/14/2021
Had to text multiple times to get a refund from this company. Finally called the customer service rep and she said she will get back to me on Monday. Not good to have customers waiting for a refund like this.
Ronald M.
Ronald M.
10/06/2017 12:00:00 SA
We had two runny toilets, and I got a timely estimate and next day appointment with Shellback Plumbing online. Alex, the service tech, arrived this morning very timely. He had both toilets fixed in a short matter of time, and after checking the water pressure regulator that hadn't been changed in some years, was given the okay for that too. No pressure, just a recommendation for now or later. He offered a discount as well. Great job, and should lead to less stress on our water bill.
Rob C.
Rob C.
12/06/2017 12:00:00 SA
These guys really worked with us and even sent a technician over during the middle of the Thomas and Rye Fires when their computer was down. They were able to do same day work, which was really a life saver given our situation.

They quoted us at $125 minimum service charge and that they would send a technician over there to give me a quote and that if I didn't want to use them, then no charges would be made.

Our Technician Alex was helpful and was able to handle multiple issues within a quick timeline. One of the charges was higher than I expected but when I contacted the manager to ask about it, he walked me through the items and made me feel like he was really doing us a fair equitable service.

Overall very pleased with their work.
Coltron J.
Coltron J.
12/19/2020
Danny is THEE guy. He took great care of us -- ask for him when you call for service.
Marcella W.
Marcella W.
11/04/2017 12:00:00 SA
Simply incredible!
We had a problem on a Saturday, I contacted them through yelp and they replied right away and my problem was fixed THE SAME DAY! The guy that came to my house was on time and very professional and got rid of our problem right away. The price was very reasonable too. I recommend this company to you all !
Steven H.
Steven H.
08/09/2019 12:00:00 SA
Had a wonderful experience with David. All-around great service with reasonable rates.  Highly recommend.
Jorge C.
Jorge C.
02/09/2021 12:00:00 SA
Called them up in the evening and were at my store by 8am next day. Both techs very professional and made certain that I was completely satisfied before they left.
Josh A.
Josh A.
02/04/2021 12:00:00 SA
A great experience with Shellback! Jenny was super friendly on the phone and Danny was very professional and efficient. He arrived on time and provided some helpful preventative advice before he left. Would definitely call them again!
Ramon I.
Ramon I.
02/03/2021 12:00:00 SA
I had a major plumbing issue and they were able to come out and assess the situation and fix it quickly.  Edgar and Sergio were very thorough and helpful.  I will use this company again for my plumbing repairs.
Sandra G.
Sandra G.
4/25/2021
I ultimately used another company but I really appreciated their quick response to my plumbing emergency per email. That's enough for me to call this company for my next emergency.
Udi G.
Udi G.
08/10/2017 12:00:00 SA
We had some leaking from the water heater and additional problem with the pressure regulator , jimmy came this morning and he is really professional he close the main water and take care of those problems at no time,he is honest and explain how to do maintenance.strongly recommended ;))
Thank you for great service
Andrea L.
Andrea L.
10/04/2019 12:00:00 SA
Anyone searching for a plumber absolutely MUST call Shellback Plumbing. I can not recommend them enough. After receiving several quotes, they had the most fair price. Not only that, they were on time and did an amazing job! Our technician went out of his way to fix a situation for us. No extra unexpected costs were added to the bill. I will recommend to all of my neighbors! This is a company with integrity!!!
Carlton P.
Carlton P.
04/07/2021 12:00:00 SA
My elderly mother had a hot water pipe burst at the water heater around 4pm that flooded the garage. I was at work and couldnt respond and she couldnt get the water to turn off. After calling the fire department for an emergency shutoff of the water, I called a few places that couldnt come out on an emergency basis. I called Shellback and they responded within two hours and fixed the pipe for $150.00--amazing. The technician was great and really put my mom at ease. We found out that another valve needed to be replaced but by that time the warehouse was closed. Mom had water but not hot water. Shellback came back the next morning first thing and completed the repair. The total cost, with the emergency response, was $300.00!! I believe the tech was Dejon and safe to say he is mom's new favorite! Thanks Shellback plumbing you just got a new customer for life!
Riley E.
Riley E.
01/06/2020 12:00:00 SA
Our kitchen sink was backed up during the holiday. Shellback responded promptly to my request for an evaluation. Services to clear blockage required multiple visits due to unforeseen circumstances. The price, however, remained unchanged.

Thank you Irving (tech) and Gary (owner) for your services.
Amber G.
Amber G.
9/16/2019
Shellback Pluming is our new favorite pluming service. They came out same day and replaced our water heater after being without water for 48 hours. Alex was kind, professional, and answered all my questions. He went above and beyond! Thank you so much for doing such a great job!!! We couldn't appreciate you guys more!
Chris K.
Chris K.
01/03/2021 12:00:00 SA
Very responsive, reliable, fast service. Called at 7am and someone came over by 9am to replace our leaky kitchen faucet. Came with a mask on, gloves, and shoe covers. Will definitely use again. Highly recommend them!
Jackie G.
Jackie G.
7/17/2020
Five star all the way! I had a regular yellow page business on their way for estimate to unclog 2 bathroom sinks and install new faucets. The yellow page guy calls and says on his way do I want an estimate over the phone. I think he already knew I would choke over a price for a clog 4 years ago had tripled to $379. I was shocked. Told me he used to work for Shellback and they were honest. They text you when on their way and arrive on time. Edgar was very nice and cleaned up after spending over an hour on a clog on two sinks. 60 years of who knows what sink this is an old garage made into a MIL type room. Sink has been slow for over 20 years but the room really never was used only for company. At first I was shocked at final price but we realized the other rooter place would have charged the $379 for each sink and that price would not include install of faucets and all new hardware provided under the sink includes water supply lines for two sinks. After thinking about it we have now found our new go to plumber. Nice to see a place with 5 red stars. Now I know why. Thanks again!
Sabrina J.
Sabrina J.
09/09/2020 12:00:00 SA
I used Shellback Plumbing for the second time and I can't tell you they do not disappoint!! I had a wonderful man by the name of Aden who came by to fix a clog and issues with the kitchen garbage disposal. Everything turned out great and I will be using Aden for other work in the future. These guys are honest, fair, and nice disposition!! I highly recommend !!!
Anna A.
Anna A.
12/24/2019
My coworker recommended this place and then I  checked it out here in yelp. I message them yesterday, and a nice gentleman came today.  (yes on Christmas Eve). He was very kind and professional and never pushed anything for me to say yes to on repairs. He didn't sound like he just made up a price for me which I really like. He made a side opening on one wall when he could have easily crack open the front wall without me complaining.  He explained everything and really sound like he wasn't just making it up. I will go back to this place the next time I have plumbing issues.
Joseph Y.
Joseph Y.
05/09/2017 12:00:00 SA
Gary and his team are great. I shopped around extensively, not only for price, but quality of service, quality of parts, convenience and most importantly for someone who is going to be honest.

Spoke to Gary and just a few days he had a team of two guys at my house 8am sharp. They replaced almost a dozen angle stops (valves for hot/cold water) and fixed a leaky toilet. The guys were friendly and did an amazing job. They double, triple checked all valves to make sure they were installed tightly without any leaks.

Some plumbing companies bid almost $100 more and wanted to install cheaper quality parts. It just goes to show you, it's important to understand the price, but also what parts are being used. Saving money while getting cheap plastic parts is not really saving money in the long run. Gary's team used higher end parts that are made to last.

They come equipped with an iPad/tablet that they use to track the services performed and accept payments. They guarantee their work and strive for customer satisfaction.

I will highly recommend Shellback Plumbing.
David W.
David W.
12/16/2020
I will call them again when I need help.  We have a intermittent problem and Shellback came and offered us advise to trace it out all as part of the initial service charge.  They suggested that we try this easy stuff I could do on my own before investing in a more intensive and expensive troubleshooting process.  I really appreciate them watching out for my budget and the integrity shown has gone a long way to establishing a trusting relationship when and if a more serious situation arises.  Relieved to know that I have someone trustworthy I can call for my plumbing problems.
Jeremy A.
Jeremy A.
12/12/2020 12:00:00 SA
We had a main line stoppage and needed help quickly. Our home warranty company set us up with a plumber who couldn't come out for 2 days. I called Shellback at almost 4:30 pm on a Friday. The guy I spoke to was very nice and had someone out less than 30 minutes later. Edgar came and he was great l. He was able to clear the blockage as well as use the camera to find a root that was blocking our pipe. He was very friendly and let us know our options to fix our issue. He made a call to one of his coworkers and set us up the following morning to have our line jetted and use a chemical to kill to remove the root. Joseph came out and he was great as well. If we ever any plumbing issues we will be using them for sure.
Darin W.
Darin W.
12/11/2019 12:00:00 SA
I contacted Gary at Shellback on a Sunday morning through yelp messenger. I was extremely surprised to get a quick response back. We texted back and forth about  a water pressure regulator that I was told by a different company needed to be replaced. I was able to set up an appointment for the next day. His crew showed up on time and adjusted our water regulators PSI . Can't say enough about being honest in business they saved me over $500 from having to replace an expensive part. I would definitely have them back for any plumbing issues!

Thank you again.
Christopher S.
Christopher S.
10/03/2019 12:00:00 SA
Had a great experience with this plumbing service. Called the day before for a backed up kitchen sink. Corey came out and snaked the drain which I previously tried to snake myself unsuccessfully. Thankfully Corey knew what he was doing and was able to get the drain unclogged. He then ran water down the drain to make sure that it was cleared out. They didn't try to up-sell me any services. Only charged me for what they needed to do to get the job done. I've been ripped off by a plumber before and will now be using Shellback exclusively for any future issues.
Jeffrey A.
Jeffrey A.
1/23/2018
I had them change the t&p valve on my water heater and water pressure regular. They were able to work with me on my tight budget. The job was quick and clean and they never tried to up sell me.
Mary S.
Mary S.
3/27/2021
Once again I managed to clog my kitchen drain. I called Shellback Plumbing. This Company is my go to for all my plumbing needs. Today Danny came, he called and was able to come earlier than scheduled . As all of Shellbacks employees, he was polite, clean personable and wore a mask. He was great, nice to converse with. Their prices are very reasonable, great company. The job was done quickly and efficiently.
Diane R.
Diane R.
1/31/2021
We had a mainline blockage on a Saturday morning and had to find a plumber fast.  I found Shellback Plumbing on Yelp and saw the good reviews.  We called around noon and were told someone would be here between 2 and 3.  We were thrilled when he arrived at 1:30 and quickly cleared the blockage.  We were also thrilled with the reasonable service charge.  We would definitely use them again and would recommend them to our friends.
Kirk M.
Kirk M.
03/02/2017 12:00:00 SA
Pros: spent 3 mins and fixed my toilet

Cons:
Where to begin:
- an hour late past the 3 hour time window. Upon telling the plumber this, his response was was working bro and then a half assed apology
- snaked toilet scratching the porcelain all up- no apology for that
- tried to overcharge by $100 but i had called earlier for prices- upon telling plumber this he said okay its $79 then my assumption was that he was going to pocket $100 for 3 mins of work
- never received a recept showing this work done- it was supposed to be emailed to me but never was

UPDATE: Spoke to Gary - He really went above and beyond to make things right. Great guy, stand up company.
Keisha G.
Keisha G.
11/05/2019 12:00:00 SA
Couldn't ask for a better company. The morning of Halloween our feed line in our driveway burst. Called and spoke to Gary around 7:00 am...by 8:00 am Neil had arrived and he was going over different ways we could address our situation. We determined it best to redo the piping since it was galvanized. Unfortunately the work couldn't be done the same day, but he made sure we had running water by the end of the day. He set up a temporary line for the evening. Neil and his crew arrived at 8:00 am the next morning (just like he said he would). They worked all day and had our new copper service installed and back filled by 6:00 pm. Neil was even able to pour the concrete for the service cut; which looks amazing. Thank you so much for everything!!! If we ever need anything, we know who we're calling.
Brian R.
Brian R.
10/24/2019
Called regarding a slow draining shower. Guys showed up on time , with a courtesy text when on way! Did I mention this all happened same day I called.  Class act place with no hidden fees and honest reviews. My shower was snaked and the problem fixed! Guys were very nice and polite. Thank you for the great service and reasonable price. I would not hesitate to call again for service!
Cher C.
Cher C.
01/11/2021 12:00:00 SA
We had a leak from our tub that we learned was starting to come through the ceiling to the floor below.  I called in the morning and Danny arrived within a couple hours.  He was Covid cautious and careful to keep everything clean as he worked.  He was efficient and helpful.  The cost was very reasonable.  I would use them again and recommend
Charlene G.
Charlene G.
01/03/2021 12:00:00 SA
Even though it was not an emergency, they actually came the same day I called and fixed my leaky Hot Water heater.    I am extremely satisfied with this company.
Elizabeth Z.
Elizabeth Z.
12/30/2020
First time using this company & I am Very pleased with the service provided by the technician Adan. He was very nice & professional. He explained the repairs needed and went over the work that was performed prior to leaving. Very satisfied with the service provided, will definitely be keeping them for future services.
J M.
J M.
05/02/2020 12:00:00 SA
Found Shellback was very responsive and arrived less than 30 minutes after making an emergency call. Very respectful and helpful. Thank you!!
Benjo James C.
Benjo James C.
6/15/2019
Great customer service. My wife called on a Saturday morning and within 30 minutes, a technician is in our doorstep. The technician was a nice guy. Highly recommended.
Lulu V.
Lulu V.
7/25/2019
Danny did a wonderful job inspecting our sewer line. Very efficient and informative! Will call them for my next plumbing issue!
Bruce A.
Bruce A.
1/27/2020
Called Saturday 12-7-19 at approximately 7pm.  Received service within an hour. Cleared main drain stoppage. Cleaned up water in floor in restrooms. Fair price and great service. We will use them again.
Olivia P.
Olivia P.
6/30/2019
I was very satisfied with the service of Shellback Plumbing. It was very easy to set up the appointment. The person on the phone was very friendly. The person who went to fixed everything was polite and honest. He knew right away what the problems were and fixed everything in one hr or less. Very efficient. I totally recommend this plumbing company. Thank you Shellback Plumbing!
Eric B.
Eric B.
5/14/2021
Gary the owner of Shellback, sent me a message to contact him after I placed a request for an estimate.  Gary was able to quickly fit us into his company's schedule less than a day later.  He provided a verbal estimate based on the project of things we needed done; while being upfront the estimate could change based on a need for parts, etc.  That's fair and honest to say.  As a customer, I agree that is always a possibility on many projects.  His employee David came to our home to do the work.  David was polite, professional, and honest about the cost of the project (it still beat a quote we had received from another company).  David did an outstanding job.  His work was clean and his workmanship showed.  We did a few more things on top of the original project; it was well worth it.  There is no question we will re-hire Shellback to do any future plumbing or related installation work.  It's not easy to find honesty, reliability, and high quality work from a company...they checked off all of those boxes.
Jenni K.
Jenni K.
02/01/2019 12:00:00 SA
Shellback plumbing sent Alex to work on a leaking pipe.  Super honest and friendly. This company is one of those honest company. They quote a fair price and are super affordable. They don't quote a curb price. Simply put they are outstanding friendly people doing a great job.  I will recommended you to my neighbors. Thank you Alex and thank you Gary..Tim
A S.
A S.
8/23/2019
David came out the next day as requested and swapped out my refrigerator water supply outlet box and values and washing machine water supply outlet box and values. David did a great job and was quick with the repair.

Thank you Shellback for taking care of my plumbing issue quickly an at a great price, you've earned a customer for life
Valerie G.
Valerie G.
12/10/2019 12:00:00 SA
I'm a real estate agent and I've used Shellback plumbing over a dozen times this year. They're always on time, knowledgeable and provide excellent customer service.
Pico C.
Pico C.
10/24/2018
These guys were professional, honest, and accommodating from the start. Gary was my initial contact. He explained the entire process quoted me an honest price, well below the rest. Byron showed up a couple of hours later, stuck to the same price without any surprise add on charges, and installed the water heater within 2 hours.  Byron was extremely nice and clean with his work. I'd totally recommend these guys to my mom.
Vernon H.
Vernon H.
12/01/2018 12:00:00 SA
I Vernon was in need of a plumber do to the fact that I had a slab leak underneath my house. Well I heard good things about Shellback Plumbing. I had them come out and they recommended actually it was Gary recommended that I do a repipe, I thought about it and I thought they would have to jackhammer the house just to find the leak. After it was thoroughly explain to me the process I agreed to have the work done. Byron and Kevin arrived early the next day. I thought that I would have big holes in my walls and in my tile in the bathroom. I was kind of nervous! They cut small holes inside and outside the house. They were so well organized and they cleaned up when they finished, I was so impressed! It took only 2 days to complete the work. I would recommend Gary and his crew for any plumbing problem. They are the best!! They also honor Veterans discounts. Thank you Gary!
Uli B.
Uli B.
10/16/2020
This has been the very best plumbing service I have ever experienced. I called for a drain cleaning, 20 minutes later they showed up, another 20 minutes later my issue was fixed. Great customer service, affordable pricing and excellent work.  I will use them again and highly recommend them.
Jason L.
Jason L.
5/26/2017
Quick, responsive, friendly service.

I purchased my house in October last year and it still had the original water heater, however I put off replacing it since I was pre-occupied with moving in and other priorities. Big mistake!

Woke up one morning to a day-ruining cold shower. Using my limited skills, I tried to re-light the pilot light but failed. It would be three more days of cold showers until I finally came across Shellback Plumbing on Yelp. I called them up expecting to schedule an appointment in 2 weeks but was pleasantly surprised when I was told that a technician could take a look at my water heater the next day! Unfortunately, I had to work so I scheduled for that Friday. Darn!

Jimmy arrived Friday night to take a look and immediately was able to diagnose that the Water Heater was suffering a crack in the inner core and the pilot light functionality was fried. No problem though, he could come right back the next morning at 10am and install a new water heater. Awesome!

And he did come back...at 8am! Even better (because we had somewhere to go Saturday afternoon). With expert skill, he removed the dead water heater, making sure to take all the precautions necessary not to flood my garage, and installed a brand new one with an upgraded pilot light system complete with a new-fangled LED light system. Smashing!

And then he suggested common sense upgrades like insulating the piping, among others. He then hauled away the old water heater. The whole job was accomplished in just about an hour. Impeccable!

I highly recommend Shellback Plumbing and Drain. My experience is that they are responsive, fast, and, having been about 3 weeks since i've had the water heater replaced, the work is quality as well. Rad!
T N.
T N.
01/02/2020 12:00:00 SA
I'm so happy that I went with Shellback, Alex had me all fixed up in no time flat! That's the short story.
The long story;
I had a leak and called Plumbing by Kirk. That was a a waste of time and money. When they were done I still had the same leak. They sold me a new regulator though and some sink plugs. Plugs should've been free since they caused a second leak that made the purchase of new plugs necessary. They also told me that they couldn't fix my leak without busting out the tile that surrounds my tub, where the original leak was. I told Alex this story he laughed then said I got chu. He was absolutely excellent in how fast he knocked this leak out of my life for good, AND he didn't even need to bust out my tile.
This company is bomb!! Believe the reviews. Pay special attention to how the owner deals with the 1 star ratings... it's what customer service should be!!! Too bad every company can't get down like Shellback.
Bob D.
Bob D.
8/22/2016
My water main sprung a leak and Gary was able to save me thousands. The pipe was irregular and other plumbers said I needed a full water service from the meter in the street to my house. However, Gary located a shark bite fitting that he was willing to try before committing me to such an expensive job, and it worked!

Can you put a price on honesty? No. But in this case, Gary's honesty saved me a small fortune. In addition, he's courteous and professional. Next time you have a plumbing issue, do yourself a favor and call Gary FIRST. I certainly will!
Lorna S.
Lorna S.
10/03/2020 12:00:00 SA
Shellback plumbing, and their point person, David, did an OUTSTANDING job fixing a plumbing line broken in multiple places in the slab in my home. Shellback brought out multiple teams to diagnose the problem. They used a step -by-step by process to fix the problem with as little cost to me as possible. Each team arrived on time, all were polite and considerate, and all had specialized knowledge and equipment. There were multiple unexpected issues. Ultimately my slab had to be jack hammered and a new pipe was slid into place. It involved a tremendous amount of hard physical work and specialized equipment. At each step, Shellback discussed the options with me. I am fully satisfied with the finished job. I highly recommend Shellback.
Dre D.
Dre D.
05/07/2020 12:00:00 SA
Great response by alex!!! Great work and will definitely use again. Honest and truthful. Fixed all my issues and then some. Thank you Alex!
Matt B.
Matt B.
9/30/2020
Just wanted to say thanks for the great service on my busted water line today. Appreciated the quick response (1 hour) and Vince handled the job like a pro, even in the heat. Will definitely use you guys again in the future.
Becky D.
Becky D.
04/07/2019 12:00:00 SA
Professional, straightforward, and friendly. Alex came and took care of our plumbing problem quickly and left everything tidy.
Michael M.
Michael M.
11/28/2018
We just moved into our wonderful circa 1973 condo apartment in Sherman Oaks and we love it. However, our kitchen sink was also circa 1973 and its ancillary workings were in a mess. That is until we were referred to SHELLBACK Plumbing. And how fortunate was that referral? Don't know if you've had a lot of experience with plumbers, but we've had a lot and most of it wasn't what you'd call pleasant experiences. But Shellback is a whole new ballgame...at least for us former New Yorkers. Their motto Bringing Honesty and Integrity Back to the Plumbing Business sounded like just another advertising slogan. Not so! From the initial phone call contact, scheduling, follow-up and confirmations, their front office is a master class in friendly, calm and efficient professionalism. Anthony and David were just so easy to speak to and understand. Then there was the service technician, David, who arrived for both visits on time and this was a first: he put surgical plastic blue booties on his shoes before entering our apartment so as to not muck up our floors. He solved all of our kitchen sink, pipe and drain problems, had all the parts he needed in the truck, was a study in skill and expedience, and seemed like just the nicest person. I don't know about you folks, but we just found our plumbing company. Thank you, Shellback Plumbing & Drain. Until next time....hopefully not too soon. ;)
Michael M.
Mike C.
Mike C.
6/29/2020
Late night emergency and Shellback was able to be here at 8:00! Quick assessment of the the situation, higher than I would've liked but fair and I needed this done ASAP! After returning with a part, my neighborhood assured me to the tech that I had hired the best company around! The valve was fixed quickly and with no need to cut any drywall. We are very happy that Shellback was able to come so early! Their professionalism and speed forced me to cancel the other plumber I had coming out for a quote. No clue what the going rate is but I am not disappointed that I didn't wait for another quote!
Chris Q.
Chris Q.
6/22/2016
The valve to our house broke cause I thought I could do the job and save some money, NOT! Called late Tuesday night and Gary said he'd be there first thing in the morning. Showed up right at 8:00, looked at it, gave me a price (less than I had thought), went and got the proper size and got the valve replaced with a way better unit (very professionally installed) and fixed the drip problem in the upstairs bath too. With a one year labor warranty to boot!
Oh, and he wore booties on his shoes when he entered the house  
I will definitely be a repeat customer should the occasion arise again (hopefully not too soon though :)
E. F.
E. F.
6/28/2016
My water heater went out on Sunday morning. Thankfully, we had taken a shower and it was scorching 106 degrees outside, so taking a cold shower wasn't a problem for me, but not for my 3 year old and my 7 month old babe.

So I found shellback plumbing through Yelp and I called because of the reviews.  I have a Rheem water heater and he (Gary) instantly knew what was wrong and how to fix it.  To save money, he said to call Rheem and they would ship out the pilot assembly free, which they did. Turn around time from the moment we spoke to taking a warm bath, 1 1/2 days.  

Listen, if you're looking for someone who knows what they're talking about, then you can't go wrong because Gary is the guy for you. 5 stars!
Christian S.
Christian S.
3/30/2019
I noticed I was getting high water pressure when I would take a shower or flush the toilet. Shellback Plumbing came today confirmed the high pressure and gave me an estimate for the job. It was reasonable and was taken care of under 3 hours. Thank you to Corey W., the technician, and Shellback Plumbing. Definitely will call them again for any future plumbing issues
Ryan C.
Ryan C.
10/07/2018 12:00:00 SA
Wow! Let me start off by saying this...if you're on yelp looking through reviews and trying to find a plumber whose honest, affordable, and does quality work the first time around...LOOK NO FURTHER AND GIVE GARY A CALL...TRUST ME! He had a guy out the very next morning, Rick, who took care of my toilet that was completely clogged and it was about 50-60 back in the main line. Rick was very polite, professional, efficient, great communication and customer service..everything was just spectacular and the price was right too! Check these guys out ASAP if you need a plumber! Thanks again Gare-bear!
Andrew J.
Andrew J.
11/06/2019 12:00:00 SA
This is a great company! They surpass all my expectations and did an excellent job. They handled themselves very professionally. I recommend this company for any drain cleaning you need. They showed up right on time and the guy who helped me out was so friendly. I highly recommend this company. These guys are excellent.
Joe R.
Joe R.
09/09/2020 12:00:00 SA
Unhappy that we were charged twice for a noisy toilet bowl because the plumber didn't check the job the first time. Paid $125, and then $75.
Stefan P.
Stefan P.
3/18/2017
I had a leaking water heater and Shellback took care of it.
Gary was very fair and straight forward. I told him I would get a second opinion after his technician came out for free to assess the damage.
Needless to say I decided to go with Shellback.
Gray was working with me on the time to get the work done. I didn't have to lose any work.
Jimi the tech was on time and very friendly and respectful. Very understanding for the frustration that comes with missing hot water. He did a fast job. About 2 hours and everything was replaced, wrapped up and cleaned up. Proper explanation for service and the Do's and Dont's of the specific water heater.
I definitely will hire them again.
Scott H.
Scott H.
3/15/2019
Joseph is the MAN!!!

Yesterday morning we had a huge leak we figured was the result of some shoddy work from another contractor.  

Joseph showed up, was clean and tidy, and worked with me to diagnose the exact problem and provide us with the information we needed to prove our case against the negligent contractor!

He left our property better than before and was fantastic in every way!

I don't know what Joseph is being paid, but it isn't enough!   Great job guys!
Robyn M.
Robyn M.
12/11/2018 12:00:00 SA
Joseph was great!  He arrived soon after I called.  Will definitely use them again!
D D.
D D.
04/07/2020 12:00:00 SA
Genuine, and honest. Were up front and honest with pricing. Unlike many experiences I've had with contractors, these guys gave me a quote including requirements to bring my water heater system to code.  No upsells after beginning the job. Then they explained the breakdown of costs up front, just that easy. One guy came, wanted to charge me an additional $1000 on top of what my home warranty was going to pay. They told me I had to pay for the parts and labor to bring the water heater system up to code since the home warranty doesn't pay for it. Most of the labor install for the new code is done while reassembling the plumbing for the new system. Researched the parts required to bring the system to code, $300. So I took the $800 cash from my home warranty company, paid the few hundred remaining balance which was no where near $1000.
Joe L.
Joe L.
8/28/2019
Shellback is awesome. I find out about them in a roundabout way, but since then I've used them for 3 different jobs. They're fantastic. When I call the office number, I always got someone right away who was ready to help. They're very responsive - sent a guy out New Years weekend when we had a water leak in our kitchen.

On top of that, they're reasonable on price and most importantly, they fix things the right way. No Mickey Mouse jobs.

Danny is the man! He figured out the root cause of a leak we had, cut the concrete, fixed the pipe, and refilled concrete. He did a fantastic job. I won't use any other plumbing company as long as I'm in the area.
Jason R.
Jason R.
2/18/2019
This company is the best. Had a water leak coming out of my garage. Contacted Gary and he sent out a plumber. Joseph was very professional and diagnosed the issue after searching several locations. The leak was coming out of a T connector. He was able to fix everything in a couple of hours. The level of service was incredible. I will only use this company in the future.
Joanne L.
Joanne L.
7/14/2018
Without thinking, I had dumped a bunch of uncooked rice down the drain. As a result it clogged the gears of the disposal. I called Gary at Shellback in a panic to see if someone could come out to fix it. Gary thought it could be a quick fix, and walked me through manually moving the gears so that they would work again. Thankfully, it worked. I was very grateful to Gary to give me the quick fix. We have used Shellback before for other plumbing issues and they have been great. Big thumbs up!!!
Lisa B.
Lisa B.
6/15/2016
We finally found a plumbing company that is honest, hardworking, and has fair prices! The cartridge inside our shower went bad, and suddenly I couldn't shut off the shower!  After turning off the water to the house, I called several plumbing companies that didn't even bother to answer their phones.  Then, I found Shellback's listing on Yelp.  I called Shellback, and the owner, Gary, answered immediately.  He was extremely knowledgeable and came out right away.  He was honest, professional, and did a great job.  I also loved that he cared about our home.  He wore covers over his shoes when he walked inside the house.  He emailed me an invoice right there on the spot and was able to take the payment via Square.  You can tell that he cares about giving great customer service and takes pride in his work.  We will highly recommend Shellback Plumbing to everyone!

We had Shellback out for a second service and are still absolutely thrilled with their top-notch customer service and quality work.  I had a repair issue, and once again they came out the same day!  Awesome company!
Aaron M.
Aaron M.
6/22/2018
We did a full re-piping on our house which took about 8 days, but Joseph and Axel were EXTREMELY helpful. Joseph walked me through every single step of the process, gave me tons of options, and was an absolute workhorse (sometimes pulling up to 13+ hour days to make sure that the project finished on time.) City inspector signed off on everything during the first visit and now we have super clean water, great water pressure, and a plumber that we're going to use for life! Extremely satisfied with Joseph and his crew.
Rick D.
Rick D.
5/24/2020
Let's start with a double sink drain stoppage. During a pandemic. Called Shellback Plumbing, their tech Eddie came out and worked for over an hour and a half trying to work around our house's previous owner's amateur re-plumbing job with no success.  They gave us a fair and reasonable estimate to install an access point that would avoid any future problems. Eddie was back the next morning, completed the work professionally (mask and all)and on top of it was the nicest and most honest plumber you'll find. These 5 star reviews speak for themselves, and I'm happy to add to them.
JERRY Y.
JERRY Y.
3/22/2016
Gary came to my house to do a routine cleanout clearance with a snake. The snake got stuck 10 minutes into the visit (usually that's not good news to a customer). The problem was a poorly designed cleanout by a previous plumber from over a decade ago. The poor design allowed tree roots to grow into the line.

Gary gave me great price to build a new, more efficient dual cleanout system that was a better fit for my house's drain system.

He and his team were curious, professional and most importantly... worked CLEAN!

When I got home in the evening there wasn't a shred of evidence that there was any digging in my flower bed area or driveway.

I highly recommend Shellback to anyone with plumbing issues or needs, Gary is a real stand up guy.
Diane G.
Diane G.
10/05/2019 12:00:00 SA
Would recommend Shellback as an honest and reliable plumbing company.  It is owned by a retired naval officer.  Charles did an excellent job clearing my kitchen sink drain and the price of $99.00 was way below what others tried to offer.  Many other companies are trying to take advantage and are untrustworthy.
Jacqueline S.
Jacqueline S.
04/10/2018 12:00:00 SA
Worst experience ever with any plumbing company. Refused to install the correct size replacement faucet. Also, after the wrong faucet was installed water leaked all over the bottom of the cabinet!!
Also, water sprayed all over the area behind the sink. Now we we have to hire another company to to fix it correctly! Very unsatisfactory‼.  ADDENDUM:   Management fully knew about this problem!!!. The office management at first said they would  gladly change the wrong size faucet but then decided not to do the right thing and refused to change it  after all.  ONE STAR AGAIN!
Ash A.
Ash A.
03/02/2018 12:00:00 SA
My home warranty gave me Gary's number yesterday.
Upon calling him he said he still hasn't got the schedule ready and to call him back within an hour that's when he is going to start with his schedule.
Called him back 3 hours later and he said he still hasn't gotten a Chance to let me know and it's already 6pm.

Then I mentioned that I need a time frame because it's Friday last day of the week so I can organize my day.
I guess that was too much for him because he said call back your home warranty and say I am not being sufficient enough and get another service.
And then hung up.

Already being frustrated with the situation at home with the water heater or your plumbing.
This is not the company for you to call due to the lack of Efficiency In customer service knowledge.
They are going to make your day even worst than it is.

In my opinion they might be good at what they do.
But they are horrible at customer service.

Wouldn't recommend it if you need a profession job done.
Ann H.
Ann H.
04/12/2018 12:00:00 SA
They are great service they come out fixed my shower and replaced my plastic pipes to copper.. They came out in February 2016 replaced my water heater to gas and stuck it in our garage.. I'll be calling them soon recipe my kitchen sink and my other bathroom very nice guys...
Elisa L.
Elisa L.
3/24/2018
This morning my water heater pilot turned off and after many attempts to reignite it, I had no choice but to call a plumber for assistance. I  then called and spoke to Gary over the phone. I set up an appointment and inquired of any suggestions he may have to assist me over the phone to ignite the pilot. After we hung up I kept applying what Gary suggested and to my surprise it eventually worked! I immediately called Gary back and thanked him for his assistance as well as cancelled my appointment. Gary provided great customer service as well as demonstrated that whether I was a paying customer or not, he would still help. I highly recommend Shellback Plumbing and plan to use them in the future for any plumbing concerns. Thanks again Gary.
Shan F.
Shan F.
1/21/2020
I can't say enough wonderful things about Shellback plumbing and Im picky! David and his team were prompt and so communicative with everything, not to mentioned worked so hard (one night until 9pm) to replace all of my drains from the 1930's.  They never complained, always smiled and were patient with my many questions.  I will definitely hire them again with any of my plumbing needs!
Daisy B.
Daisy B.
04/12/2018 12:00:00 SA
Had a mainline stoppage at 4:15 pm on Saturday Easter weekend. Called Gary, he said he would get on it. I live in Lancaster and the guys were coming from Granada Hills and by 5:15 they were at my front door. I was so grateful for their promptness.
I've had main line stoppages for several years because of pine trees and the roots are really bad for the pipes. I was told that eventually I would need to replace my sewer line because of all the roots.
I'm on a tight budget and can't afford to spend several thousand dollars for a new sewer line. Gary explained in detail that the ultimate solution would be to replace the sewer line, but he offered another less expensive solution and that would be to hydro jet the pipes for a fraction of the cost.
What I really liked was that the guys showed me the pipe line with all the roots on camera and when they finished how clear the pipes were...no more roots. I know it's not a permanent fix but for right now I can sleep a lot better knowing I'm not going to have another stoppage in the near future. The guys were so friendly and professional and very informative. Thank you Shellback !!!  Will recommend you to all my friends and family :-)
Mark H.
Mark H.
7/26/2019
Called them at the end of the day on a Friday and they came out right away. Corey immediately found the issue with my water heater and did a quick fix. Will definitely use them again. Thank you!
Amir L.
Amir L.
07/02/2020 12:00:00 SA
very professional people and excellent customer care. took care of the problem I had, responded very fast to my call, and came on the same day and for very reasonable price.
later on, i had some follow up work to do, again they came very fast and been very helpful and as the issue was minor they refused to charge me!
very honorable and trustworthy.  I will be sure to use their services again. (even though I wish I will not need)
D J.
D J.
03/10/2018 12:00:00 SA
I contacted Shellback and they got back to me right away and sent a team out within hours. I had a complex plumbing problem that involved a vent pipe that needed to be replaced and pipes that needed to be jetted out with water. Two previous plumbers I worked with incorrectly diagnosed the problem and were not able to fix it, costing me a lot of money. One of the plumbers even said that I would have to just live with the issue and it could not be fixed. When the 2 guys from Shellback were unable to snake my pipes (which they worked hours on) to fix the issue they did not charge me for it. They then jetted my pipes and it fixed the issue that I have had for over a year. These guys really know what they are doing, I highly recommend them.
Minnie A.
Minnie A.
5/27/2018
I recently moved to Valencia;  I did a major renovation to my my new home. I was in search for a plumber to install a few things in my bath and kitchen. I found Shellback plumbing on yelp. I read the reviews on yelp and they have good reviews. So I called them and used them for my plumbing needs. I made a good choice using Shellback. They're very nice, knowledgeable and honest. Furthermore I called them on a separate time to turn my water heater pilot and they came and turned it on with no charge. I called them cuz SOCAL said the next appointment will be Tuesday. I have to wait  a few days for them to turn it on. They went an extra mile to turn my water heater on. I highly recommend Shellback for all your plumbing needs
Jen H.
Jen H.
03/02/2019 12:00:00 SA
Had an amazing expirience with shellback plumbing! My garbage disposal had a small leak which I didn't think too much of, next thing I knew it was full blown leaking water. Shellback plumbing came in a quick and timely manner. Their quote was fair and the service was prompt! I wanted to give Alex a personal shout out because he made the expirience amazing ! He managed to get the job done, with a smile with two tantruming 4 year old twins,  dinner being made all around him , and my kids bombarding him with questions ! He laughed it off, remained professional. We will recommend and use shellback again in future for all plumbing issues!
K B.
K B.
2/25/2019
My go-to plumber was Doug who owned Clearwater Plumbing. When I called Doug, I found out he had merged with Shellback Plumbing. Knowing what a great guy Doug was/is, it doesn't surprise me he merged with such an awesome company.

Anyway, a shampoo bottle cap fell down my tub drain and caused a complete blockage. Doug had an all day job the day I called, so Shellback sent Alex out. OMG, Alex is the nicest guy. He tried the easiest and quickest option first which was to simply vacuum the bottle cap out, but it didn't work. So he had to go under the house to access the drain, take it apart, and get the cap out. He worked his butt off. He even had to dig dirt away because there wasn't enough clearance for him to get to the drain. It ended up being a two hour job. And the price was way less than I thought it was going to be.
Marc D.
Marc D.
2/23/2019
I called with a busted water heater and was given an appointment window for just shortly after the phone call. Eddy showed up promptly at the start of the appt window time frame which is great. He made a couple suggestions and showed me the estimate.  Eddy did a nice clean install and finished pretty quickly. He showed me the work he did and the final bill was the same as the estimate. No tricky up charges. I was very pleased with the work and the PRICE!  My neighbor just paid quite a bit more for the small job through another company. I will definitely be calling them back for any other plumbing needs
Diana H.
Diana H.
8/16/2019
I called last minute on a Friday Nd they were able to squeeze me in. Dave was very professional znd fixed the issue. He left everything nice and clean. I definitely recommend this company!
Lisa H.
Lisa H.
2/15/2019
I would so recommend this company for all your plumbing needs. I was having major drainage issues caused by roots in my pipes And had such a bad experience with even getting a quote out of another company that I put it on the back burner until my backyard was flooding due to the recent rains. I called one morning last week and
they came out the next day assessed the situation with the scope and came out the next day, which was last  Saturday. Joseph and one other guy were there all day and took care of the issue with  such professionalism and he constantly updated me all day. I am so grateful to Joseph and Gary And will never use another plumber again.
Lem L.
Lem L.
6/19/2020
We had an issue with another plumber company, after a clog, and a rooter less than 2 months ago, (is that what you call it? I don't know lol) the sink trap (I think that is what it was called?) fell out! It completely dropped out, no breaks, nothing and they were going to charge way too much money, just to come look at an error that they made, not even a free estimate! We looked at reviews and chose Shellback, they fixed the issue at a great price. (hundred's less than the company that created the problem in the first place quoted) The plumber from Shellback adjusted the fittings, replaced what needed to be replaced, so we wouldn't encounter the same issues again. Friendly, reliable and I can see they care about their customers from the responses to reviews. Long story short, we have found a new plumber, and I will spread the word. Thank you!!
Albert A.
Albert A.
02/10/2017 12:00:00 SA
Shellback Plumbing recently unclogged our bathroom and tub. They showed up promptly, had the correct tools and quickly fixed the problem.

We sometimes take it for granted, having the use of our bathroom, but we were so glad for Shellback's professional services. This is the second time they've helped us. The first time they replaced an old toilet in one of our other bathrooms. That toilet is still working great!

I would recommend their services to anyone.
I spoke to Gary and he was able to get someone scheduled to come out right away.
Thank you Gary for sending someone to help us.

It's not easy to find a good plumber, we went through several.
Man C.
Man C.
6/14/2019
I called the office for the appointment this morning at 10 am, they sent Danny over right the way. He did excellent job and service. He is professional and nice. I definitely will continue to choose their service.
Art W.
Art W.
06/12/2020 12:00:00 SA
Hey Gary - a while back (months) you replied to my review with a promise to refund some of what I paid, still waiting.  Let me know.  Not trying to tarnish your reputation, you sound like a good guy and like I said before the first encounter I had with your company was good.  I tried to call a couple of times about this but no luck.  I've moved so new address but I can give you that by phone, thanks.
Tammy E.
Tammy E.
1/31/2019
I've gone thru several plumbers to deal with the clogged drains in my studio.  Shellback was prompt, communicated their eta, kept the noise down as to not disturb our clients, and kept everything clean. I definitely recommend calling them first. Don't waste your time with any others, trust me!
Will D.
Will D.
05/10/2018 12:00:00 SA
Shellback plumbing brings integrity and honesty to a higher level. We had a backed up sewer from tree roots.  I called to set up an appointment and the phone was answered promptly.  Byron had a sewer camera that showed the inside of the pipe and root bulb growing. The situation was assessed and blockage was temporarily cleared quickly and efficiently. The bad news was these roots were to re grow in 6-8 months and routine hydro Jetting was an bi annual option.  A new liner was suggested as a more durable option to keep the integrity of the line. I chose the more durable option. There were some unexpected underground issues that came up during the resolve. The Shellback team ended up adding a new lateral to the street.  They went over budget, however the price remained the same flat cost estimate to me. Truly gifted professionals that I can personally recommend.
Terrie A.
Terrie A.
01/11/2019 12:00:00 SA
Very happy with the prompt and friendly service to repair a clogged drain. Gary was scheduled to arrive between 1:00-3:00 and showed up at 1:00. He did a great job and I plan to call him for the next thing that I will be working on.
Cheryl W.
Cheryl W.
8/28/2018
I just wanted to thank Byron for being honest with us regarding our problem. We had another plumber come over, and he was willing to charge us for unnecessary pipe work. Byron explained to us, why we didn't need to pay hundreds or even thousands of dollars on work that did not need to be done.
Having said that, if I ever need any plumbing work in my house, I would definitely call them to do the job. I know I will not be charged extra for any unnecessary work.
David C.
David C.
5/30/2018
Went with these guys twice and both times exceeded my expectations. They solved most of the issues around the house and the plumber was professional and easy to talk to. Thankful for companies like these who are upfront and trustworthy.
Yasue R.
Yasue R.
11/03/2017 12:00:00 SA
We were very impressed with Shellback Plumbing!  Gary gave us a good estimate on the phone and was able to accommodate us on the same day.  Jimmy was very professional and quick, with a good attitude!  We would highly recommend!
Darwin C.
Darwin C.
12/18/2019
I had a clogged kitchen drain, reached out to Shellback through Yelp and they were quick to respond. I called shortly before 7am the next morning to schedule, provided my information, and was told I'd be contacted. I waited approximately one and a half hours and no call. I called again, spoke to another person, and was told my information provided earlier was not relayed... Unusual, yes, but I assumed it was an answering service they utilize on off hours. After I was scheduled, Eddy showed up right on time and was very courteous and informative. He completed the job in a timely manner and left the area clean. He was a great job. So other than the initial call in the morning everything went well. Will use again if needed. Thank you Eddy!
Jackie M.
Jackie M.
12/03/2018 12:00:00 SA
I will recommend them in a heartbeat.  We had a major drain backup.  I'm so service company shy after several bad experiences, even though I research them throughly.  Alex came and fixed the problem, was very friendly, and gave us a fair price.  He, also, states they don't use sub-companies, which is a plus!  I will use them again, if we have a plumbing problem.
Edward S.
Edward S.
05/03/2019 12:00:00 SA
First time calling Shellback. Very pleased with promptness, staff tech Alex and repairs. Will definitely call again when repairs or plumbing issues arise.
Manoj N.
Manoj N.
09/03/2017 12:00:00 SA
We came back from our vacation and on day 1 found water leaks above the dining area. We have our master bathroom upstairs and realized the leaks coming from there. I called up Shellback after reading all the positive reviews and got an appointment for the afternoon. It was not an easy task to identify the issue even after cutting open the ceiling drywall. Gary the owner also came in to help and after many hours found a crack in a pipe. Long story short, Gary and his team worked hard and got the fix in. They are honest, courteous and has reasonable pricing. Highly recommended. Now we have a honest plumber for life :-)
Ben K.
Ben K.
11/03/2017 12:00:00 SA
I called my Home warranty insurance company yesterday about my toilet tank not filling up after it was flushed.  After they told me that it was Shellback Plumbing that would be coming over to fix the issue, I was excited since I have worked with this company before.

A lady from Shellback Plumbing called to confirmed less than an hour after I placed my service call.   We confirmed appointment for Jimmy G, field technician, to come inspect.  They set a 2 hour window of 9am-11am for the following day, today.

I received a text from Shellback at 8:15am stating that Jimmy was on the way.  It is nice to know when they are coming especially at the beginning of the window.

When Jimmy arrived, he had a great attitude and very friendly.  My wife proceded to show him the issue of the valve not working.  He was able to understand exactly what needed to be done to correct the issue. After some diagnosis, he was able to determine that the water pressure from the main line was too strong and putting a lot of pressure on our toilets. The valves broke.  He checked the other toilets as well and realized that it was not only 1 toilet but both toilets were having the same issue.  He called to get approval from his supervisor to address not just both toilet but to change and put a high-quality copper/brass water adapter and installed it in the front of the house. It looked a lot more sturdier and solid than the plastic one we had before.     Jimmy didn't just do his job,  he really tried to find the root of the problem and find a long term solution.  I felt that Jimmy was instilling trust with us and we will definitely only use Shellback moving forward for all our plumbing needs.   Thank you Jimmy for helping us make our home whole again.
Basma I.
Basma I.
12/06/2019 12:00:00 SA
Great service. Very punctual and professional. Price was really competitive after getting multiple quotes from other companies. Will be using again when needed!
Chuck S.
Chuck S.
02/07/2021 12:00:00 SA
So glad I did some research and called these guys. Woke up to a dead water heater yesterday morning and I'm not fond of cold showers at my age. Called Edgar and he sent David to my house. He showed up about 15 minutes outside the said time window but I'm sure things are slowed down to Covid but that's to be expected these days. He worked with the heater and almost got it going but the parts were bad. It was a year out of warranty so I had some hard choices to make. I decided not to wait 3-5 days for parts that might/might not work and let him go to his next job while I went to a Big Box and bought a replacement heater. Brought it home and when David was done with his call, he came back and installed it for us. Also brought it up to code which the last guy did not do or even talk about. Very professional and careful about his work. They will be my only call if/when I have plumbing issues again. Very satisfied.
Robert M.
Robert M.
2/15/2018
Alex was on time and efficient. He found the issue and replaced it in a timely matter. Def will use Alex and Shellback Plumbing for any future plumbing issues.
Gary B.
Gary B.
10/31/2018
Just wanted to say a few good words about this company.

I had 2 plumbing issues.  I made an appointment.  
As I was promised - I got a courtesy text 20 minutes when technicians were on their way.
2 very polite technicians came in a great looking and highly equipped van.
They figured out what the problems were and explained all to me in simple terms.
As was fixed in about an hour.
They left my place in a very clean condition, just like it was before their visit.
All works great.
Highly recommend!!!

Gary
richard f.
richard f.
9/26/2019
Just had them come out. These guys were great. Polite and clean. Reasonable priced. Recommend them all day
Arthur V.
Arthur V.
4/23/2020
Our water heater was leaking. We have a home warranty policy. They sent Shellback the request and the tech came out that day. One day later the repair was approved and a new water heater was installed. The tech also noticed a problem with the main water valve. He got on the phone and had a replacement okayed right away. Shellback gets a 5 star rating for service from me. They are prompt, professional and courteous!
Michael R.
Michael R.
10/22/2017
Excellenet plumbing company- I had Chad, which I can not give a high enough rating! Very professional and transparent with their scheduling and price structure, which is hard to find in the home improvement space. Replaced most of the plumbing in my house with this company, and with scheduling the work for day of! Chad was very flexible working around my house with the whole family in it, and always took the time to explain exactly what he was doing, which helped me tremendously. They will absolutely be my number 1 goto company from hear on out.
L P.
L P.
3/21/2019
I highly recommend Shellback Plumbing. I called them to have my new dishwasher installed. Alex was so friendly and nice. He did a great job and it didn't take too long either. I have put them into my contacts. Will call them again when I need a plumber!
Lara F.
Lara F.
11/06/2017 12:00:00 SA
Friday night 5:30pm I noticed our water heater was leaking. I assumed I would have to wait until Saturday or Monday to get it replaced. Shellback got great reviews AND they were open until 9:00pm, so I called and they sent Jimmy out within an hour. He replaced the water heater that same evening, even though it was late in the day, and he was respectful and polite.
Leslie S.
Leslie S.
11/20/2017
Alex did a great job of finding the problem with our slow draining downstairs toilet...roots! lots of them, yuck! I inquired about installing a new toilet, he explained what was involved, and a new toilet was installed that day! Great job!
~a happy customer!
Marcy V.
Marcy V.
08/08/2017 12:00:00 SA
ALEX THE PLUMBER‼ A LIFE SAVOR FOR THIS SENIOR COUPLE‼‼

WHAT‼‼ Just as we were leaving to go to Solvang, CA to celebrate our 41st Wedding Anniversary I went into our master bedroom bathroom.  OMG‼ The floor was soaking wet‼ Checking to find out where the water was coming from The water was coming from the hot water pipe that connected to the bathroom sink My husband (who is blind) tried turning the hot water valve off but this made the leak worse‼ YIKES‼‼ My husband decided to turned off all the water to the house and THANK GOD this stopped the leak‼‼ So we were able to go on our trip to Solvang.  When we returned home we tackled our water leak problem‼ We checked Yelp & went down the list calling multiple plumbers. They were ALL saying they couldn't get to us until the next day‼ THE NEXT DAY‼ We couldn't flush our toilets because all the water to the house was turned off‼ Then we called Shellback Plumming & our life changed‼ Shellback said they could have Alex at our home in approx. 2 hrs‼ My husband & I said, GREAT‼ Alex arrived & fixed the problem in 30 mins‼ Since we were seniors, Alex decided to inspect our other water faucets. Alex discovered that our kitchen faucet was loose AND leaking‼ As I said before my husband is blind & we didn't even realize the kitchen faucet was loose AND leaking‼ Alex was able to install a new kitchen faucet for us that same day‼ Also, We have some other plumming problems that we've been putting off.  But now that we have Alex & Shellback Plumming we can now plan for future plumming repairs‼ Oh‼ Forgot to mention that Shellback Plumming is open Monday-Saturday 6AM - 9PM‼ CAN'T BEAT THAT‼I would recommend Shellback Plumming to everyone‼ They are very knowledge, quick & reliable‼I'm so grateful for Alex & Shellback Plumming‼
Jim H.
Jim H.
5/22/2018
Great service all around. Called and talked to Gary, who was awesome. They were here within an hour of my call. Alex was amazing and talked me through the whole process. Price was reasonable, and the work was well done. Highly recommend.
Shay D.
Shay D.
5/22/2018
Called Shellback at 8pm to see if they could send someone out to us. The couldn't that evening but said that someone could come out to us first thing the next morning. We had a backed up kitchen sink and Shellback sent Joseph to help us first thing in the morning. He helped us fix our sink in the kitchen and we also had him do the bathroom drain as well. Joseph was cool and helpful with great customer service. Joseph recommended a Hydro or Jet cleaning, not sure what it's called but we will definitely put that in the budget and give them a call in the future.
Michael D.
Michael D.
11/16/2017
these guys are gtreat ! Were here in hour and a half! Alex knew what he was doing and was very nice..
Barbara S.
Barbara S.
11/04/2017 12:00:00 SA
Woke up yesterday morning to problems with the toilets in both bathrooms backing up. Called Shellback Plumbing at 7 am and by 9 am Chad was here. He did a fantastic job of fixing the situation in a little over an hour and I was pleased with the fair and reasonable charge. Our house is 50 years old so this problem with pipes happens periodically; over the years we have called many plumbers for help but I would have to say that Shellback was the most responsive and reasonably priced of all. Chad was knowledgeable and efficient and made some good suggestions as to how to avoid future problems of this nature. I will definitely call Shellback when a plumbing issue comes up again. (Pun intended!)
Miriam G.
Miriam G.
02/09/2018 12:00:00 SA
We worked with Byron and Eddie. They were super helpful and knowledgeable. A true pleasure to work with. We will certainly use this company again in the future.
Mikhail B.
Mikhail B.
11/06/2019 12:00:00 SA
Been having issues with the water pressure in my house lately. They sent out Adrian who was able to quickly diagnose the problem and fix it right then and there! He was also very polite and could keep a good conversation going! Will be recommending shellback plumbing to anyone who needs a plumber!
Ravi B.
Ravi B.
05/01/2018 12:00:00 SA
Awesome and clean installation of Aquasana whole house filter done by Joseph. He is very organized and meticulous.
Tony P.
Tony P.
7/27/2019
Discovered water heater leaking @9am. By 9:30 had a quote for replacement. 1:00 job completed!! Absolutely fantastic business!! Great experience and will refer to many! Thank you for professional service!
Kyle P.
Kyle P.
4/26/2018
Alex just left and he did an amazing job! This was actually a call to fix the work of another plumbing company in SCV. I called that place twice, left a message, but never heard back. Shellback provided a professional customer experience and the work they did is fantastic. Alex is a great plumber with 10 years experience in the business and truly loves what he does. What more can you ask for? Would 100% recommend.
Sam L.
Sam L.
09/06/2017 12:00:00 SA
Alex was great. Friendly and helpful. Called with my problem, they gave me a time. they arrived and fixed the problem.
Kathi D.
Kathi D.
02/11/2019 12:00:00 SA
Called Shellback this morning to look at a leak I discovered over the weekend. They sent Alex out to evaluate and locate. He got right to it, quickly found the problem (leak at cold water input to downstairs bath sink), explained my options clearly and quoted me a great price. Went back to the shop to grab a couple parts, removed old pipes, installed new, and ta-da! Leak fixed.
Alex is a great representative for Shellback - professional, reasonable and great work. I'll be sure to call Shellback in the future for any plumbing problems that come my way.
Irene S.
Irene S.
3/26/2020
I got a quote from Shellback to do the plumbing for a bathroom remodel. When they arrived, they told me it would cost $1200 more than the original quote. I thought that was quite a lot, but in order to not hold up the project, I did it.  The good thing is they did a really good job, that's why I gave 5 stars.
Sabina B.
Sabina B.
10/16/2019
Neil was great! So kind and conscientious in his work. I had a new toilet installed which needed a new flange and bracket. He cleaned up afterwards so well that I couldn't tell he had even been here. He was careful not to let my dogs run out the front door which was refreshing as sometimes tradesmen don't pay attention to that. Thanks, Neil!
Ed S.
Ed S.
8/22/2017
Hard to find any company or individual that defines EXCELLENT. Not easy to find HONEST and SUPER PROFESSIONAL in plumbing or any home repairs
Well, CHAD at Shellback Plumbing is exactly that. He is a kind and pleasant man,
knows exactly what he is doing, and has no agenda but great service and a First Class Job.

The prices were fair and I was thrilled with the result.

Home repairs are a dicey business, filled with incompetence and hucksters. When you find excellence, honest work, let's even call it 'craftsmanship'...it makes your day.

THANK YOU to CHAD & SHELLBACK PLUMBING.

                                            ED - GRANADA HILLS
Louie A.
Louie A.
7/25/2017
We called Shellback Plumbing because we were experiencing water hammer in our upstairs toilet. I was very impressed with the service that we received. We received a text the day before to remind us of the appointment and we also got a text from the plumber as he was making his way towards our home. They also arrived exactly when they said they would arrive. Our appointment time was between 8 and 10 am and he arrived shortly after 8 a.m. Alex checked our water pressure  since that would probably be the most likely culprit causing the water hammer  but he found the water pressure to be normal. After doing some checking Alex found that the angle stop behind our toilet  was barely open causing pressure to back up and not flow easily.  This could have been a costly repair. A lesser company could easily have  recommended that we  cut a hole in the wall  and replace the pipes to fix the issue . While he was here Alex replaced our kitchen sink faucet and one of our bathroom sink faucets which needed replacing badly. He also replaced the internal parts of our downstairs toilet which was running. We were very pleased with the work that Alex did, he was very professional, efficient, informative and overall a good guy. It was a pleasure having him in our home.  I was also able to get a military discount for being retired Navy. I feel we have just found our new Plumbing Service. I would highly recommend Shellback Plumbing to anyone in Santa Clarita who needs a plumber. Thank you Alex and Gary for doing such a tremendous job.
Rich P.
Rich P.
03/05/2020 12:00:00 SA
Had a smell of natural gas from inside my home near the fireplace I needed investigated. I was able to make an appointment for the same day. The company kept in communication with me regarding when the plumber would arrive. Work was done expeditiously. Plumber was very polite. Paid the price quoted. I would recommend Shellback Plumbing in the future.
Avery Joan C.
Avery Joan C.
06/04/2019 12:00:00 SA
I called Shellback plumbing for a clogged toilet. My daughter dropped her glasses in the toilet and flushed it.  The glasses clogged up the toilet. I called Shellback and got a price quote from Gary and was told a technician will be in our house in the next 30 minutes. Corey the technician came to assess the situation. He was able to fix the clogged toilet by taking out the toilet bowl and used the snake to try to retrieve the glasses. He was not able to retrieve the glasses but the toilet is not clogged up anymore. The next day, our shower started draining slowly and then the day after, all our shower drains and another toilet bowl clogged up. I called Shellback plumbing again thinking it's probably the glasses that clogged up the main line. Corey came back to reassess the situation. He was able to fix the problem.What I'm disappointed about is that I got charged twice for the problem that could have been fixed by the first visit. If he could have resolve the first problem, I could have not have a bigger problem on the second visit.
John-Paul P.
John-Paul P.
03/01/2018 12:00:00 SA
Responsive and easy to work with-  Gary the owner was quick to respond to our inquiry ,  even after hours.  Alex, The tech who arrived was honest and easy to work with.  I would recommend this company to others
Kenneth K.
Kenneth K.
12/17/2018
This is the second time we've used their services to replace an old water heater, for a rental property.  We were very pleased with the previous job, so we decided to go with them once more.

And, again, we were extremely satisfied with the service.  

We were given a text message when the installer, Alex Huerta, was on his way.  He was right on time, was friendly, and professional.  The price matched the quote, and the job was completed in a timely manner.

I also like that they use an American company, with a good reputation, for their water heaters.  And the price is definitely competitive.
Dori W.
Dori W.
2/26/2020
I came home from work to a flooded garage and discovered the second floor shower was leaking. I called the next morning (it was midnight) and they came out within 20 mins. The had to remove drywall from my ceiling to get to the pipes. He found the problem immediately, had it fixed in 30 mins, replacing pipes and overflow drain all from the top of a ladder. He even cleaned up after himself. I thought the price was reasonable for the work he did.  While there he fixed another problem for me, but I had to call them back for him to come back and change something. They came back within an hour and it took them less than two minutes to fix it. The technicians were very professional and very kind. This is my new go to plumbing company.  If I could only find an electrician as good as them LOL
Naomi N.
Naomi N.
2/17/2018
Today we have Alex and Eddy come and help snake the pipes our house after the toilets started to overflow. They came day of and answered our call first thing this morning. They were super nice and personable. I would recommend Shellback to anyone I know. Good prices we definitely will be having Alex and eddy from Shellback plumbing back.
Christine S.
Christine S.
02/06/2018 12:00:00 SA
My husband and I had our 20-year old water heater replaced by Shellback Plumbing after it started leaking and we did some research on Yelp.  We spoke with about 3 different companies and settled on Shellback because of 3 things:  1.  We liked Byron when he came out to our house to give us a bid.  He was very professional and friendly and explained all the steps necessary to update our system.  2.  I like how the manager explained everything to me clearly regarding the brand of water heater, all the changes we needed to make to get the water heater up to code, and he answered all my questions.  3. They are very easy to communicate with.  They usually picked up the phone right away or called me back immediately if I had to leave a message.  I highly recommend Shellback Plumbing.
Michael O.
Michael O.
2/17/2021
Recently I had a leak in the disposal under the kitchen sink. I read some of the reviews on YELP and decided to give this local business a chance. At 8:30 AM, I spoke with Jenny and scheduled an appointment that day between 2 & 4 PM. At approx 12:30 PM, I received a call from the technician and he asked if he could come earlier. In 15 minutes Adan was in my kitchen checking the disposal. He was familiar with this brand of disposal and ultimately discovered that the disposal was not quite seated properly and the brackets were loose. The disposal was installed by another plumber during a kitchen remodel, but that's another story. After the adjustments Adan tested the disposal to determine the leaks did not resurface and gave further advice regarding the upkeep of the disposal. At the end there was no charge for the service. I would highly recommend this business for their prompt response, polite and professional manner.
Nick D.
Nick D.
2/16/2019
Provided great service when we needed them most! Prompt response. Competitive Prices. Definitely will use them again!!!
Sam Q.
Sam Q.
06/09/2017 12:00:00 SA
If I'm being honest, I would have to say that I was not very pleased when my girlfriend told me that our appointment was between 7:30am-8:30am. I figured, ok they are either going to arrive when I'm in the shower and I won't hear them, or they will arrive around 9-9:30. As per usual with most of these appointments. Lucky for us, I heard the door knock at 7:50am. Paul was super friendly and really knowledgeable. I told him that our shower faucet was leaking, he went down to shut off the water. and was done by 8:25am. It really was great work.
Diana L.
Diana L.
09/04/2019 12:00:00 SA
This is our first time using this company Shellback Plumbming, David took care of our problems and he was very professional and attentive. He addressed it and said he would gladly come back anytime should any other problem arise. We highly recommend this company!
Adam E.
Adam E.
05/08/2018 12:00:00 SA
Contacted Shellback to fix a pipe I broke on accident.  They were able to fit me in the same day and the plumber showed up during the time slot I was given.  He was nice, professional and explained everything he was doing so that I clearly understood.  For several hours labor and parts I feel the pricing was fair and competitive.  No gimmicks with these guys.
Marty C.
Marty C.
05/01/2018 12:00:00 SA
David from Shellback Plumbing Hooked us Up! Our hot water heater went out yesterday on a Monday we were referred by our home warranty company and I was so impressed. Really Excellent work from a  very nice guy who offered up very clearly what we needed. He explained the modifications for code and completed the replacement in a couple hours and was just a great example of a great experience. I already have a regular plumber that's been with me for years and helped me re build my house. Shellback would be the next company I will call if my regular guy wasn't available. Thanks for the new hot water heater and thanks for the Hot Shower!

Btw this was the second company to get sent out to the house from Home fidelity. There are all kinds out there.  The first company that got sent  out was extremely rude and did not like being asked why certain charges were occurring and was being a bit deceitful. This caused the individual from that company to abruptly leave in mid conversation after being confronted. Shellback Plumbing was the exact opposite! They made it there in the same day and explained everything clearly. Communication folks. These guys are doing it right. Thanks  
Brian Russo
Jo L.
Jo L.
09/09/2017 12:00:00 SA
On Thursday, I realized my water heater was making a hissing sound, was afraid that it may have been dangerous, i shot it off and called Shellback Plumbing.  Gary was able to schedule his guy Alex to come within the hour (around 8pm) to see what the problem was... He determined it was leaking and was no longer good.  Gary then help me find out what the warranty included and did the extra miles, phone calls, trip to hardware store, etc... Awesome service and will definitely call them back with future plumbing issues... thank you much!  Jo
Brenda W.
Brenda W.
4/18/2017
Thank you for another successful repair today!   We have been using Gary Borg/Shellback Plumbing for over a year now.   I have had Gary, Byron, and just today Jimmy came out to our house.  

Gary Borg, The owner of Shellback Plumbing  is easily accessible either by phone or text, so it's always relatively easy to schedule them if you have an urgent need.  

All their plumbers seem highly competent, professional, reliable, on time, fair & reasonably priced, clean, and very friendly.   Sometimes, they've even left to go get additional parts and then return ASAP to complete the job.   I have called them in urgent situations, and they come out as soon as they can.   I have found their work to be excellent.    They're also really nice people which is an added bonus!  

Thank you Gary, Byron & Jimmy!  You guys are awesome!!!
Lauren M.
Lauren M.
10/29/2019
After 4 days with no hot water and after calling two local companies one which quoted us double the price and another that failed to show I stumbled upon this company. I contacted them today and within a few hours they were able to come on out to assess the problem with my water heater. They replaced it and included updates to ensure our water heater installation was up to code. They were professional and charged us a fair price. Thank you Shellback Plumbing and Drain!
Mimi C.
Mimi C.
3/23/2018
Called them for the 1st time and I really liked them a lot. Fair prices and great customer service. We had someone by the name of Alex and he was very personable and knowledgeable. I'd DEFINITELY call them again!
Paul B.
Paul B.
10/08/2019 12:00:00 SA
I highly recommend Shellback Plumbing. This was my first time calling them today and they sent Adrian and Corey to help us out. They were both very friendly and knowledgeable. Very professional as well. They did a great job and it didn't take too long either. We will definitely be calling them when we need a plumbing services again. Thanks Shellback Plumbing.
Yvonne i.
Yvonne i.
3/14/2017
Called as an emergency, last minute and possibly even sounded frantic. Gary listened, explained and was really sympathetic to my problem. He's a man of his word! Hands down he made it happen! Sent Jimmy down after hours and he worked his butt off to get me up and running again. You guys are the best! Thanks Gary and Jimmy. So grateful to see that there's still honest people out there.
Andy G.
Andy G.
7/23/2018
I called Shellback plumbing, our water pressure was surging high and low. The service tech that came out to my home was Gary, he was very friendly, he did a couple test and determined it was the pressure regulator. The repair was completed and was done very clean. I highly recommend Shellback Plumbing, it's nice to have a company that is professional.

This is the 2nd time I've used Shellback plumbing. My Mom had a plumbing leak under house and Gary had one of his employees come out and fix the problem. The repair was completed with zero issues and was the price it was quoted.
Dave W.
Dave W.
02/02/2020 12:00:00 SA
I saw they had good reviews on Yelp and Google so I gave them a shot.  They gave me a price on the phone for a simple toilet install.  The guy showed up an hour later.  He installed the toilet.  He took the old one.  He got rid of the boxes the new one came in.   He was professional, smart and polite.  He did a great job and did not charge me a penny more than what was quoted.  The price was a good 150 dollars cheaper than most I called.  This is a great plumbing company.
Robert T.
Robert T.
6/22/2017
Resident of North San Fernando Valley. Fast and friendly service. Estimate and replacement of water heater completed by lunch. Knowledgeable and great work. Jimmy did an awesome job. I'd call for service with no hesitation. Keep up the great work and customer service.
Jeff K.
Jeff K.
1/19/2018
I told Gary that I would recommend him when I could. My moms bathroom had a problem and Gary sent one of his guys to La Crescenta to fix it. His guy was on time and fixed the toilet without an issue. When he was leaving he thought he smelled gas in the laundry room and found a gas leak behind the dryer. He went and got the part needed and fixed a leak that no one knew was there. Thank you Gary and your guy for the work and fixing a potentially dangerous problem. Like I said before, I will recommend Shellback every chance I can
Jody K.
Jody K.
02/12/2017 12:00:00 SA
These guys are great!  Very knowledgeable and professional. I was referred to them through my home warranty, Fidelity (also fabulous!), a few months ago when I had a leak in my very old hot water heater. Donavon came out in the dark (it was dark by 5 pm then) and replaced the hot water heater and fixed things to bring it up to code.  It had been previously installed dangerously and illegally! In fact, another company wouldn't even work on it but Shellback hooked it up!  Thanks Gary and Donovan!

A few weeks ago I had family in town and a pipe burst in my only bathroom. Gary worked around my crazy schedule to get Byron to my house to fix the emergency.  My house and pipes are very old (1939) and difficult and delicate to work on.  Byron had the patience and knowledge to replace the broken pipes and explained to us how he had to go very slowly and carefully.  Because of his experience, he was able to fix the problems without cutting into the wall or causing further damage!

This is a great business of caring professionals who truly wants to fix your plumbing problems fairly without charging a bunch of unnecessary costs.

I highly recommend Shellback!  I will continue to use them for all my plumbing needs and have referred my friends to them also.
Janet L.
Janet L.
6/28/2019
Eddy was amazing! He squeezed in a place where I couldn't stick my hand in and replaced our faucet without having to demo our kitchen sink. It was a tricky and difficult job, but he made it work. He was so nice and professional. I'm officially switching to shellback because of Eddy. Thanks shellback!
David S.
David S.
8/30/2019
Want to give a shout out for Alex and Shellback Plumbing.  Alex showed up as scheduled and was courteous and professional....great job as well.
Jeanne C.
Jeanne C.
6/20/2019
Doug was on time and clearly knew his stuff.  He fixed things quickly and was a pleasure to deal with.  Shouldn't have waited so long to call a plumber.
Ryan H.
Ryan H.
5/13/2016
I recently had Shellback Plumbing come out as a second opinion on a home warranty claim.  I needed to get a clean got installed in order to fix the drainage issue (toilets backing up into the shower).  They installed the clean out for me, which required some digging through my landscape.  Shellback put the landscaping back perfectly!  Can't even tell it had to be moved.  After the clean out was installed they scoped the drain line and there was a definite need for hydrojetting to clean out 60 years of deposits in the drain pipe.  The hydrojetting fixed the issue I was having and I have had not further issues since!  

I am very happy with them, their service and their follow-up and I am adding them to my preferred vendor list for my real estate clients too!  I felt that they were honest and upfront about their pricing, unlike the first vendor who quoted a very wide range depending on how difficult it got (and we all know the first vendor would have found something difficult enough to raise the price).  With Shellback when you agreed to their reasonable price, that's what you paid.
Mark A.
Mark A.
8/25/2016
I called 2 minutes before they closed at 9PM on a Tuesday because a pipe exploded in my kitchen.  All the other scumbag 24 hour plumbing services  (I called three others) flat out said they wouldn't come to my house, despite advertising as 24 hours (scumbags).

Shellback came within 20 minutes, was helpful in explaining what he was doing and was nice!
He also took his time and didn't charge for the late night call.

A head above the other scumbag sleeze-ball plumbers lurking out there.

I'll only call him for all future plumbing needs.
Jill G.
Jill G.
11/07/2016 12:00:00 SA
My home warranty assigned me Shellback Plumbing to come out and fix an issue with the pilot light in my water heater.   They were responsive and fast.  Although I do have to share my story because it was frustrating.   The first guy that came out had to order a part for the water heater, he was nice and polite and seemed to know what he was doing. They got the part super fast.  Then a different guy came out to replace the part.  That second guy came when I was not home since it's out side my house, and they said I did not need to be there.   This guy did not know what he had to fix or what was going on, good thing my boyfriend was walking out the door when he arrived to explain what the first guy told me.   I don't hear anything from the company, if the project was completed or there are any issues, next thing I know I get I frantic call from my neighbor on my way home from work that gas was leaking bad out of the water heater and the smell was intense.  I immediately call the gas company, they come out shut off my gas and tell me the part was replaced incorrectly and could have caused some major damage to my house if there were any type of sparks.   fun times.   I call shellback, they were apologetic and they sent someone the next morning to resolve the problem and things are working fine now, I would have given less stars, but they were responsive and fast with the issues, but the fact the part was replaced incorrectly is frustrating.

FOLLOW UP: I appreciate Gary's feedback below and added a star from 3 to 4.  A refresher workshop for water heaters is a great idea.  My intent is not to harm any business but just to explain the situation.  Thank you.
Jeni W.
Jeni W.
06/07/2019 12:00:00 SA
Alex came by to fix a drain clog, fast, efficient and the nicest guy! Would absolutely recommend. Alex explained what he was doing, what the issue was, and cost was reasonable. He's a great representative for Shellback and I am totally satisfied. When I called the office to set up appointment they were pleasant and got someone out within an hour. Awesome experience all around.
holly k.
holly k.
3/29/2019
Dated was awesome! We had a new tankless water heater installed by shellback plumbing about six months ago.  My neighbor noticed them leaking so I called them up and they came out right away and it turned out to be condensation and he ran a PVC pipe away from the unit and our house so as not to create any problems with our foundation. He also showed me on the heater how I can increase the temperature and it recommended replacing the regulator to our main so as not to create too many problems with pressure on our line. He was amazing and very knowledgeable! Will definitely be calling you Shellack again in the future. This is a company that has great integrity and stands behind their work and products!!
Sara C.
Sara C.
9/19/2017
After trying unsuccessfully to contact other plumbers, I called Shellback and couldn't be happier. They took my information, and within 15 minutes, I received a text that a plumber was on the way. He was very courteous and friendly and took care of my clogged sink and leaky toilet quickly and even fixed a minor faucet issue I was having at no extra cost. I highly recommend these guys!
Jamison L.
Jamison L.
02/06/2017 12:00:00 SA
I had a plumbing emergency on Super Bowl Sunday morning and knew finding anyone to handle it in the area would be difficult.  After calling 3 places, Shellback said he would squeeze it in his rounds that day and take care of it.  He sent me a pic of the issue and made the repair without a hitch.  Best of all he didn't try and charge me some outrageous off-hour fee for a Sunday morning visit (like some of the other company's from Yelp).  $59 minimum service call was all!  Thanks, Shellback for being great at what you do, living up to your reputation, and helping get us out of serious pinch.  5 STAR!
Yong L.
Yong L.
12/21/2018
Had a leak from the extension tube under the kitchen sink and called my home warranty to send someone over. Home warranty contacted Shellback. When Alex from Shellback arrived (who by the way is incredible), was able to identify the issue as being caused by a hole that had been poorly drilled too low into a pipe above the extension tube by our water filtration company who had improperly installed it one week prior. Long story short, because my home warranty didn't cover that type of repair I'll most likely be calling Shellback back here to fix it out-of-pocket. Alex went above and beyond. I think I just found my go-to plumbing company.
Brian H.
Brian H.
09/08/2017 12:00:00 SA
This was not a small job. I needed to replace 100 ft of natural gas pipeline, running from my meter to the backyard pool. It involved breaking concrete and lot of trench work. Shellback was prompt with their estimate, and offered me a few options at a reasonable cost. Chad and crew delivered just as promised and I would definitely use Shellback plumbing again.
Steven K.
Steven K.
9/30/2019
Fast response, followed by quality work. Good price, employee personnel. I would recommend them to any neighbor or friend.
Chris P.
Chris P.
07/09/2016 12:00:00 SA
We have used Shellback Plumbing twice, once for an emergency  water heater that was leaking, I called and left message in the early a.m. and received call promptly. Gary gave me instructions on what to do to turn off water to stop leaking until he arrived. Gary arrived on time, checked out the situation told us what needed to be done and quoted affordable price, after receiving new water heater he installed under an hour.  Today, we called Shellback Plumbing for another mini emergency to snake our clean out due to backing up. Shellback Plumbing was very professional and worked quickly and did an excellent job! We will definately be calling  Shellback Plumbing for our future plumbing needs and recommend their services to our friends & family and other business  owners.

Bottom line: friendly, professional, fast and proficient! Excellent service!
Ben K.
Ben K.
02/08/2018 12:00:00 SA
Decided to use Shellback Plumbing to replace my leaking water heater and fix an under-performing toilet.  Alex did a great job in accomplishing both jobs.  I used Shellback based on their high ratings and also being local to my home.  I recommend them.  They came out to access the job of fixing my situation, quoted me a price, and then did the work without a problem.  Use them!  Ask for Alex!
Mona S.
Mona S.
1/22/2019
Honest reliable communicative fair services from this company! From sherry and Jenny who takes my calls to Alex the serviceman. Getting the job done is not only about knowledge but having a heart for the person you are dealing with. The work was done cleanly with great customer service and satisfaction. One year warranty on hydrojet service included too. Definitely recommend them.
Charmin O.
Charmin O.
10/02/2018 12:00:00 SA
On Saturay evening, we discovered our water heater was leaking and immediately began researching the local DIY stores for prices and camparisons on new water heaters...Uugh! With my head spinning, we decided to search for a reliable plumber instead. After seeking advise from our friends and neighbors on Facebook, we yelped Shellback Plumbing. Wow, they had tons of 5-star recommnedations! There were also a couple of less favorable posts, but I so admired the professional manner in which the owner responded to the customer concerns and took every opportunity to make the situation right. Anyway, I called Shellback at about 6:00 P.M. or so and spoke with Gary (owner) to schedule an appointment. Just for my own peace of mind, I asked some questions about the DIY store products and Gary was super knowledgeable and helpful. We received a text message confirmation and Joseph arrived at about 7:30 P.M. and was so nice! He explained what was causing the leak, drained the water heater and then talked us thorugh our options. Since the water heater was 10+ years old, we figured it was time to replace it. Joseph ordered the water heater, hoses, pan, etc. and made an appointment with us for Monday morning at 8:00 A.M. We received another text letting us know that Joseph was on his way and he arrived right on time and got to work. In less than 3 hours he had removed the old equipment and installed the new water heater... all up to code! We are so pleased with the customer service and will certainly be using Shellback for our future plumbing needs. We believe in building life-long relationships with companies that prove they are reliable and fair. A big thank you to Gary and Joseph for a job well done!
Mrs. B.
Mrs. B.
6/27/2020
Wow, need more stars to rate what they deserve!! I called a few other places on a Friday evening and either no answer, were too booked or would get someone who didn't have a clue how to take a message or provide a call back as promised. Call Shellback on Saturday around 1:00 pm, spoke with Jenny (sorry if I have the name wrong), ended up able to fit me in at 4;00 to clean out drain lines, (great start).  Then Joseph arrives even a bit before 4:00, (even better). We discuss the issues I'm having with my drains, he starts off with scoping the drain in the garage, and yup, it's clogged with sludge and who knows what else,  recommends the hydroblast instead of the regular snake, for both the kitchen clean out and the garage drain for a fair price. I agreed and he got started right away.  Joseph was super thorough, ran the process multiple times and scoped the lines in between runs.  Drains all clear!! (Keeps getting better)Then he addresses the slow draining toilet, runs the auger and recommends a DIY remedy. No charge(still getting better), then takes the time to show me the best way to rebuild my drain and clean out in the garage. Yes I had planned on doing it myself, and no he wasn't trying to get out of doing it, he offered a reasonable estimate as well.  Fantastic experience all around!!! I will definitely use Shellback Plumbing again as needed.
Rick D.
Rick D.
3/31/2019
These guys showed up right on time, charged as estimated and really cared to provide a solution. Eddy stayed late with me getting our home move in ready.
Christopher D.
Christopher D.
3/19/2019
I'm quickly coming to the conclusion that there are no other plumbing companies in the world worth calling except Shellback. Today was the second time I've used them within the last six months. Last time, I had Eddy who was absolutely outstanding. I figured he was one of kind and even suggested cloning him as a way of solving all the plumbing problems of the world. This time the plumber's name was Julio and he was just as amazing a plumber as Eddy. These guys seem to roll out of Shellback's dispatch office like Seal Team Six ready to attack any plumbing problem with true grit and smile. A few months ago, I had to use a different plumber from my home warranty company because Shellback wasn't available at the time. OMG, I never thought I'd use the term drama queen to describe a plumber. This other plumber spent more time grunting and groaning about what he had to do than doing what he had to do. Each time I've used Shellback, the plumber came in clean, on time or conveniently early after calling first, put on shoe protectors so he wouldn't mark up my floor, had a great attitude and actually devised a plan to repair what was broken after diagnosing the problem. I just can't say enough good things about this company. I give them five stars only because I can't give them ten. You need a plumber, look no further then Shellback.
Naazy S.
Naazy S.
4/13/2018
Thank you for such friendly and fast race service!
I'd like to highly commend David  for his very  workmanship, patience and efficiency. He took all the stress out of us for the plumbing problems! He spoke clearly and handled everything professionally. His fantastic communication skills needs to be admired. David is the best! From Burbank,Ca
Nazia and John
April 13, 2018
Darren M.
Darren M.
03/09/2017 12:00:00 SA
Great fast service!!!! Had my water heater fail during off hours. Jimmy came over within an hour, diagnosed issue, and replaced water heater. He did a great job, very professional, highly recommended.
Rick H.
Rick H.
12/24/2017
I needed to have my main line snaked for a partial clog.  Figured I would give Shellback a try.

The job was pretty quick and well done, but it was definitely on the pricey side (quote was 55% more than the same job done by another company about 1 1/2 to 2 years ago).

I also only now just realized they never emailed me a receipt/invoice.

Solid work (I'm happy with the results), but could probably be more competitive on pricing and improve some on follow-up.
Sally A.
Sally A.
2/21/2019
Joseph was wonderful, polite, and articulate.  He originally came as a referral from another plumbing service, which did not have a camera to look inside the pipes to see if there was a leak, however he was able to correctly diagnose many issue we were having in our kitchen and baths.  I really appreciated his honesty and integrity which I noticed was the company's slogan!  I highly recommend this company!
Kc W.
Kc W.
11/21/2016
Oh wow! Where do I start?? After 4 quotes, my hubby and I decided on Shellback and by far one of our best decisions in life. They gave us a quote, told us how long it will take, what will happen, and that's exactly what happened. There was no bull...... s.. no excuses. It was one and done. Byron is amaaaazing. Very knowledgeable and genuinely a sweet man. Thank you Shellback! Until the next time. Happy holidays.
Eileen N.
Eileen N.
06/02/2019 12:00:00 SA
Came out and do the work in term of replacing a broken hot water shutoff valve on time. Eddy was proactive in asking whether I wanted also the cold side replace as well.  He carefully tested the work out with the dish washer and the sink outlet to make sure proper operation. He made sure my water pressure is good and took time to answer my question about my whole house shut off valve.  This company did a gREAT job on this project
Patricia J.
Patricia J.
4/20/2016
Gary was beyond helpful, knowledgeable, and a pleasure to work with. Not just told me the issues but showed me exactly what the problems were, the parts, went beyond his call to find the root of the many problems I had. He didn't just fix he improved my home. Came to my home to assess the issues, came back the next day to begin the repairs and finished the next day. He works around your schedule. In fact did I mention he came on Thursday and Friday evenings?!  If you use a home warranty company please make sure to request this company by name.
Joi C.
Joi C.
6/30/2018
This weekend I experienced true professionalism. My entire home was ripped by this company and I could not be happier with the results. Byron was true to his word, it took exactly 2 days to finish the piping job, plus water on at the end of both nights. They are even finishing the walls up on a Sunday. Wow! Dynamite deal, with awesome plumbers! Thanks again so much!
Joe G.
Joe G.
02/03/2019 12:00:00 SA
Great job and good service.  When I needed service again, Shellback was the first and only call made. They delivered again!!
Leslie P.
Leslie P.
5/25/2019
We called Shellback to assist us with relocating the AC condensation pipe which drained into our 1/2 bath sink and was imposing problems with installing a new vanity.  Doug came out to help with our situation.  He was so enjoyable to work with! Friendly, clear on his explanations, a quick worker, and well prepared.  He did a beautiful job and gave a very fair quote for the job.  While he was working I realized I had called on Shellback back in October 2018 when I was moving out of my last home into this current one.  The valve on the water line leading to the refrigerator had broke and I urgently needed it to be repaired because we had to be out that night.  They came out within an hour and that experience was just as great as this one! I'm sorry I didn't write about it sooner.  Shellback's motto is Bringing Honesty and Integrity Back and they genuinely do! I'm so excited to have found a plumbing and HVAc company that is trustworthy and enjoyable to work with! Look forward to working with them again in the future :)
Amanda M.
Amanda M.
08/07/2019 12:00:00 SA
Overall, the job was well done, at a fair price, and Danny was a nice guy.  However, here are the reasons I am giving four stars instead of five: 1) time frame window was originally 10am to 12 pm, and he wasn't able to make it until after 1:30.  Understandable since weekends get busy, but messed my schedule up a bit.  2), after my faucet was installed, that night I discovered that my dishwasher wasn't working.  The next day I noticed my reverse osmosis water purifier wasn't working either!    Bottom line, the plumber had accidentally dislodged the electrical plug during the work under my sink- a simple fix, but for a non-tech girl like me I was stressed out until I was able to troubleshoot the problem.  Little things mean a lot!
Amanda B.
Amanda B.
4/19/2019
Super fast and reliable, will use them again. Price was lower for a new water heater then a few of the places I called, their work was great and the person who came out to install it was really nice and informative.
Jesse N.
Jesse N.
09/09/2018 12:00:00 SA
I highly recommend Shellback Plumbing. My water heater tank started leaking water while I was at work. When I got home I called 2 plumbing companies who were quick to quote me a price without even inspecting my tank. I checked Yelp and contacted Shellback at 6pm in the evening. The person who answered was extremely helpful and advised me that he could not give me an estimate without inspecting my tank. So, he scheduled Alex to come the following day. Alex was awesome and most importantly, straightforward. Alex tried to get my tank working, but it was impossible. At that point I asked for a whole new tank. He asked when did I want the install and I gave him the date. On the date of the install, he got here on time and quickly began to work. 2 1/2 hours later my new tank was installed and my hot water was functioning perfectly. The price for the tank and his service was comparable, actually it was less then the quotes I received from other companies who just wanted to rip me off. I'm extremely happy with Alex's service and especially with the price I paid.  I 100% recommend Shellback Plumbing, if you want good service at a great price.
Douglas S.
Douglas S.
9/22/2017
I had a leaking flex line with my water heater. Jimmy from Shellback Plumbing came out within the time frame given me. He saw where the leak was and also showed me where the tank itself was starting to leak, which I didn't originally notice. He told me what the current code was for replacing water heaters in the Los Angeles area and the reason for the code. He said I could also check out online what the code was and I did. He was right about the code and the reason for it. He was quick, efficient, knowledgeable and  answered all my questions in a courteous and respectful manner. At the end of the job he showed me everything he did and cleaned up all debris.

I also spoke with Gary who was the owner of Shellback and I found him to be courteous and he also answered all my questions in a respectful manner.

I have dealt with other plumbing outfits in the past but never one that was as courteous and respectful and reasonably priced as Shellback.

Douglas- Tarzana Ca.
Rich E.
Rich E.
04/12/2017 12:00:00 SA
They came out the same day. We had a toilet that wouldn't flush. Gave us a fair estimate. Danny was awesome and I'd fully recommend using their services to my friends and neighbors. Family, too! Toilet does need replacing, but he got us going until we can go buy a new one. Thanks!
Debra P.
Debra P.
04/10/2019 12:00:00 SA
Had used Doug at Clearwater Plumbing in the past. They were bought out by Shellback. Same excellent service from the past - would absolutely use them again for plumbing issues.
Carol M.
Carol M.
04/05/2019 12:00:00 SA
Alex and Alex were fantastic!  Very professional, prompt, courteous, thorough, and friendly. Needed same day service and they were there within a couple hours of our call. I would call them for any future plumbing service needs for sure! Also, price seemed very fair.
Linda L.
Linda L.
5/17/2016
We have used Gary for several different projects for the last two years.  Every experience has been great.  He is thoughtful with what he recommends, fair and honest with his prices, and efficient with the work,
And he does a quality job!  
We have recommended him to our friends and they, too, have been very happy with him.
Stong recommendation from us!
John M.
John M.
8/28/2016
They worked on my toilet and we're very efficient and clean and the job was done very quickly and promptly. They were sent to me by Fidelity home insurance and even if I didn't have the insurance I would use them again.
Barbara I.
Barbara I.
4/13/2016
Gary made repairs on our pool equipment. He was extremely competent, punctual, and professional. He is a nice person, extremely good communicator, extremely polite, and we are so satisfied with his work.
T. G.
T. G.
11/17/2016
I had a toilet with a REALLY slow flush. I Yelped this company because they were close and I'm so glad I did. Quick and expedient service. I highly recommend them. You will not be disappointed.
Amanda B.
Amanda B.
4/19/2019
Super fast and reliable, will use them again. Price was lower for a new water heater then a few of the places I called, their work was great and the person who came out to install it was really nice and informative.
Jesse N.
Jesse N.
09/09/2018 12:00:00 SA
I highly recommend Shellback Plumbing. My water heater tank started leaking water while I was at work. When I got home I called 2 plumbing companies who were quick to quote me a price without even inspecting my tank. I checked Yelp and contacted Shellback at 6pm in the evening. The person who answered was extremely helpful and advised me that he could not give me an estimate without inspecting my tank. So, he scheduled Alex to come the following day. Alex was awesome and most importantly, straightforward. Alex tried to get my tank working, but it was impossible. At that point I asked for a whole new tank. He asked when did I want the install and I gave him the date. On the date of the install, he got here on time and quickly began to work. 2 1/2 hours later my new tank was installed and my hot water was functioning perfectly. The price for the tank and his service was comparable, actually it was less then the quotes I received from other companies who just wanted to rip me off. I'm extremely happy with Alex's service and especially with the price I paid.  I 100% recommend Shellback Plumbing, if you want good service at a great price.
Douglas S.
Douglas S.
9/22/2017
I had a leaking flex line with my water heater. Jimmy from Shellback Plumbing came out within the time frame given me. He saw where the leak was and also showed me where the tank itself was starting to leak, which I didn't originally notice. He told me what the current code was for replacing water heaters in the Los Angeles area and the reason for the code. He said I could also check out online what the code was and I did. He was right about the code and the reason for it. He was quick, efficient, knowledgeable and  answered all my questions in a courteous and respectful manner. At the end of the job he showed me everything he did and cleaned up all debris.

I also spoke with Gary who was the owner of Shellback and I found him to be courteous and he also answered all my questions in a respectful manner.

I have dealt with other plumbing outfits in the past but never one that was as courteous and respectful and reasonably priced as Shellback.

Douglas- Tarzana Ca.
Rich E.
Rich E.
04/12/2017 12:00:00 SA
They came out the same day. We had a toilet that wouldn't flush. Gave us a fair estimate. Danny was awesome and I'd fully recommend using their services to my friends and neighbors. Family, too! Toilet does need replacing, but he got us going until we can go buy a new one. Thanks!
Debra P.
Debra P.
04/10/2019 12:00:00 SA
Had used Doug at Clearwater Plumbing in the past. They were bought out by Shellback. Same excellent service from the past - would absolutely use them again for plumbing issues.
Carol M.
Carol M.
04/05/2019 12:00:00 SA
Alex and Alex were fantastic!  Very professional, prompt, courteous, thorough, and friendly. Needed same day service and they were there within a couple hours of our call. I would call them for any future plumbing service needs for sure! Also, price seemed very fair.
Linda L.
Linda L.
5/17/2016
We have used Gary for several different projects for the last two years.  Every experience has been great.  He is thoughtful with what he recommends, fair and honest with his prices, and efficient with the work,
And he does a quality job!  
We have recommended him to our friends and they, too, have been very happy with him.
Stong recommendation from us!
John M.
John M.
8/28/2016
They worked on my toilet and we're very efficient and clean and the job was done very quickly and promptly. They were sent to me by Fidelity home insurance and even if I didn't have the insurance I would use them again.
Barbara I.
Barbara I.
4/13/2016
Gary made repairs on our pool equipment. He was extremely competent, punctual, and professional. He is a nice person, extremely good communicator, extremely polite, and we are so satisfied with his work.
T. G.
T. G.
11/17/2016
I had a toilet with a REALLY slow flush. I Yelped this company because they were close and I'm so glad I did. Quick and expedient service. I highly recommend them. You will not be disappointed.
Robert L.
Robert L.
3/28/2017
On a Sunday afternoon, I found a lot of water on the garage floor.  It turned out our water heater stopped working and released water through the pressure/temperature overflow.
Normally I have a contractor who would replace the unit, which was actually 10  1/2 years old, but he's on vacation.
Yikes, I have to find a plumber whom I don't know!
I looked around for units online to get an idea on pricing for my 50 gallon gas unit.  Prices were about $700.
On the Home Depot site, I put in a request for a plumber. I also check with a friend who recently had this done, and with another firm I have used in the past.  I got an idea for what the total price, including installation, should be.
I got quick responses from several firms on Monday.  I ended up speaking to Gary, the owner I think, at Shellback.  He seemed knowledgeable and would give me a price over the phone. He mentioned a few items that had recently been added to the code, and which I might need.  Nothing extra was very expensive.
His technician, Danny, was nearby and I agreed to have him stop by, which he did in about an hour. I liked Danny to and approved the job.  He did it in a couple of hours, cleaned up well, and left me a pleased customer.
This was a positive experience.  In the past, I've had a few unknown plumbers try or actually rip me off.  Unfortunately, there are some dishonest operators in this business.  We all know this can happen because we, as simple homeowners, really don't know much about plumbing stuff, or what things should really cost. If you're reading this, you might have even had a bad experience.  
Bottom line, it's worth checking with Shellback for your job, and get a few other bids too.
S A.
S A.
3/27/2019
This company deserves the 5 stars.  I just moved into a new condo and needed plumbing work on the pipes for my washing machine.  The building was going to shut down the water for the entire building at a pre arranged date.  I asked Shellback to please be here at a certain time and not a window.  Well like clock work the tech David was here and could not have been nicer.  Without me asking he put booties on to protect my new floors.  He was patient and did an excellent job.  When the work was complete the water to the building was not yet on so he told me that he would come back later just to make sure everything was working properly.  That is the first class service I love to see.  I will always call Shellback for any plumbing needs.
Yasu K.
Yasu K.
07/08/2019 12:00:00 SA
Called Shellback Pluming for kitchen drainage blockage after I trying to solve problem by myself so many time and couldn't unclog and it got worse.  The receptionist was friendly.  The plumber Dave L. came to solve the problem.  He took time to explain what might be the problems.  The problem was much more than a simple fix (hard blockage long into pipe, even it cut the snake in two during the procedure) but he took time to solve problem.    He was professional, knowledgeable, friendly and did a great job.   I certainly recommend Shellback Plumbing and the plumber Dave L.
Bill S.
Bill S.
3/14/2016
I've used Gary many times. He'll respond quickly and with a fair price. I've had so many problems with plumbers in the past, it's nice to now have a go-to-guy. He's like a big teddy bear. Even my wife liked him :)
Sarah N.
Sarah N.
1/30/2018
They didn't solve the problem, only temporarily unclogged our toilet, and charged $90. The very next time we used the toilet it clogged again. Tech suggested we replace all parts in toilet for a mere $250 ($20 worth of parts) if we continue to experience clogging. We replaced the parts as recommended by the technician and still had clogging. Technician said we need a new toilet if the parts don't resolve the problem. We bought a new toilet (only $100 by the way- so why would parts cost $250!?). While we were installing the toilet we decided to try to clean out the old toilet just to be sure we couldn't fix it ourselves. Low and behold, there was a bubble wand stuck in there! Now it works like new. We called Shellback to explain the situation and Gary was extremely rude, replying with, so what are you looking for today? My husband said he paid his tech to fix and problem and he never actually fixed the problem. Gary replied with, I'll just give you your money back so we can be on our way. He was so nice when we were scheduling our appointment but when there's a problem i guess customer service goes out the window!
Philip F.
Philip F.
11/06/2016 12:00:00 SA
I usually dont give 5 stars, but Gary really deserves a good review. I had a broken pipe in my garage on a Sunday afternoon. I tried calling several other plumbers with no luck. I was actually surprised Shellback picked up so fast. He told me to hold on for 10 mins while they checked if he had a technician free, if not he would come himself. Gary came within 30 mins of calling, only because i was down the street in Valencia.

He fixed the pipe and was able to turn water back on in my condo. I was really happy that he stayed on his original quote, plus a few bucks for an extra pipe connection we didnt expect. I also had another problem because the my main water shut off wasnt closing completely. He walked me through what steps i need to take to fix that with my HOA. Overall i'm extremely happy that Gary came by on a Sunday afternoon when he could have been at lunch.
Tom S.
Tom S.
3/17/2017
So these guys are as good as it gets.  They were not only professional and courteous but honest and direct.  They provided an accurate quote and exceeded expectations on delivery.  I was most impressed wit their speed and expertise providing the balance a homeowner really needs in getting the job done.
Monica M.
Monica M.
6/27/2018
Really awesome guys!  I had an issue that 2 plumbers (Heys and On Call Plumbing) couldn't or wouldn't fix so I called these guys out to help me.  At first I was dubious because there was a 20-something (I later found out he's a 30-something) who showed up at the door and I was thinking, Here we go again.  Another no-nothing 'plumber' I have to deal with.  But I was wrong about him.  His name is Joseph (I believe he said but he spells it a little differently) and he was able to quickly narrow down the problem with a pump that Heys Plumbing installed less than a year ago on my also brand-new water heater (to get hot water to the master shower faster...because it's the farthest point from my water heater) but there was something wrong with the heat bursts of hot water, making the water VERY HOT (scalding)...even hot on the cold side too.  So, Joseph figured out that it was the splitter, replaced it, and everything was good.  It was done quicker than I thought and for less money that I thought it would.  I'm impressed.  Not only was Joseph really nice but he was knowledgeable about plumbing and explained everything to me in Layman's terms...even though I still don't get plumbing at all.  (It's just not my thing, what can I say?!)  I now know why these guys have so many 5-star reviews.  It's because they deserve them all.  I'll definitely be using them again whenever anything goes wrong with my plumbing.  Thank you, Shellback!
John L.
John L.
3/13/2016
Found through Home Advisor. Quick response and showed up next day Saturday.  Price and length of time to complete kitchen faucet install spot on. Thanks!
Tambry L.
Tambry L.
03/09/2017 12:00:00 SA
Outstanding in every way! Knowledge, experience, integrity & exceptional customer service - you can't ask for more! Gary's developed the kind of company, that builds longterm relationships, rather than quick fixes. Time & again, even when he had no incentive, Gary shared his vast knowledge with me, just to protect my interests - and saved me a fortune. I can't say enough about Gary & his team. If you're fortunate enough to schedule them, then rest assured, you can put your fears & worries aside. Thanks again, guys!!!
Keith L.
Keith L.
6/29/2019
We had a problem on the weekend and Shellback showed up quickly and got the problem taken care of.  Great service.  I will definitely be calling them in the future.
L B.
L B.
06/06/2016 12:00:00 SA
Had a great experience with Gary today.   Showed up on time, rendered a quick solution, made the repair in minutes, charged what he said he was going to charge.  Can't beat that!  I'll be calling again.  Highly recommend.
Steve I.
Steve I.
6/20/2019
These guys do a super professional job. The hardest part was filling out the order with the office but once that was all done, in a few hours, Alex showed up after texting he was on his way.  He came in, figured out the problem, (broken water heater pilot light unit), He had the part on his truck, gave a quote, said it would take 45 mins, signed his smartphone and we were off and running. Really efficient, pleasant guy.  If they are all like this guy, I would highly recommend Shellback.
Rose S.
Rose S.
02/08/2017 12:00:00 SA
If I could give them six stars they would have it. Superb Customer care.

They were called out as an emergency from my home warranty plan for my water heater that burst.  I first spoke with Gary and he acknowledged I was on a very tight timeframe because I have to go out of town so he preplanned what it was I was going to be needing in order to alleviate any additional time in install.

The installer came and he did a great job. Very knowledgeable, clean, quick and efficient job.

THIS COMPANY CERTAINLY HAS MY NUMBER ONE REFERRAL. AWESOME!
Joan G.
Joan G.
7/13/2017
I had a toilet and new tub/shower fixtures installed. Small job, but I will use them again. They were timely, personable and the work came out excellent.
Aubs L.
Aubs L.
9/20/2018
Had a stopped up kitchen sink that needed to be cleared. It was quick and easy to set up an appointment that day. The tech, Alex, was very friendly and took care of things in about an hour. He made sure the sink was clear, asked if any other items needed to be addressed, then was on his way. Hoping I don't have to call a plumber again any time soon, but if I do I'll make sure to call these guys.
Jennifer W.
Jennifer W.
1/30/2019
Doug was amazing ~ identified our problem and fixed it quickly.  Very reasonable rate.  Will definitely use Shellback again!
Judy S.
Judy S.
03/09/2018 12:00:00 SA
Great service & pricing. Fast. And most of all, trustworthy.  Like anyone else, I'm always afraid of getting price gouged or trying to be sold on services I don't need.  My downstairs bathroom was pushing out water when my upstairs shower was running.  I called Shellback and Gary immediately responded to my voicemail (like within 10-15 min), scheduled me that morning and provided a price quote that he absolutely stuck to.  Chad, the plumber that arrived, quickly assessed the issue and snaked my drains within roughly an hour's timeframe getting my house up and running again!  He was so polite and friendly. I told him he was my hero!  Even my neighbor asked for his card.  Thank you so much for the great service and honesty.
Lynne S.
Lynne S.
6/15/2017
Wow - I feel like I am having a dream - but it is true.  Gary, the owner of Shellback plumbing responded immediately to my Yelp email and his plumber Jimmy arrived at my house within an hour.  Jimmy, the plumber, put his clean boot covers on EVERY time he came into my house.  He diagnosed the problem, left to get a part and was back to finish the job very quickly for exactly what the quote was.  The quote BTW was much less than 2 other plumbers who responded via Yelp.  He explained the problem and showed us the part that was causing the issue.  Oh and he wiped down my shower doors when he was done.  (even my family doesn't always do that)

Jimmy was polite, clean and very professional.  Gary Shellback (and Jimmy) are now the only plumbers we will contact directly in the future.
Big G.
Big G.
9/15/2017
Whether I 've had a great burrito or an amazing experience at a 5-Star Hotel, I always ask for the manager, shake their hand, and tell them so... Always....

I did not call Shellback Plumbing.  I simply called our Home Warranty Provider that came with our new home and they dispatched a Technician to fix a simple, but annoying leak in the downstairs bathroom.

- The nice man showed up when he promised
- He replaced the cheaply made and worn out parts (less than 10 years old)
- He explained everything when I asked
- He cleaned up VERY thoroughly
- And finally, he showed me the finished work with no leaking whatsoever... Very nicely done....

But then he decided to check the water pressure coming into the home.  He checked both outside and at the Water Heater.  The gauge read over 100 in both places when it should have been around 60, and he explained that too much pressure can cause toilets to run and damage other plumbing fixtures.  My cynical mind thought he should have received an Academy Award for caring so deeply about my home:/

It honestly sounded like the act that some mechanics put on, scaring us with handfuls of metal shavings from our transmissions.  So he gets on the phone to call the owner and ask if it's OK to ALSO change the Pressure Regulator Valve.  Also, as in I only pay the flat rate deductible for the original problem.  Here it comes, I thought... I just knew that he was going to say, For another $199 I can replace the ticking time bomb with a new valve.

I don't know what was said on the phone, but he smiled big, pulled a new Valve off his truck, replaced the old one, and showed me the new readings in both places at around 60, right where he said they should be.

That new valve and the Technician's extra time came straight out of the owner's pocket.  It's called, doing the right thing, even when it hurts.  I don't see that kind of thing from a business owner in today's world very often, and that's why I have taken the time to post this review - he is NOT my brother-in-law.

Truly an exceptional company with an exceptional way of treating their customers.

I'm also going to tell all of my friends... Both of them ;)
Todd F.
Todd F.
12/17/2018
By far the best plumbing businesses I have ever delt with since moving to the Santa Clarita Valley. I have had several other big name plumbing operations come perform repairs over the past seventeen years but they were not as efficient as Shellback Plumbing. I received a text message letting me know that they were on their way and Joseph the technician who performed the repair cleaning the main sewage line took the time going over the images from the bore scope camera pointing out the root ball that had penetrated the line and was quick to head back to the shop to get the Hydrojet. He provided me with a quote on the spot and there were no surprises and he spent the necessary time needed to clear the pipe and was not going to leave until I was happy with the job. I'm never going to go with another plumbing operation, I know that the line will need to be lined in the future and I will be calling Shellback Plumbing to perform the repairs but for now I know I'll be safe to get through the Christmas Holiday.
Rob M.
Rob M.
4/26/2018
Outstanding responsiveness, work and value.  I received a response to my inquiry within hours and had a scheduled service call in the time frame I was needing.  The rep arrived on-time and completed the work.  Two thumbs-up!
J D.
J D.
11/19/2018
Hard workers and always make the repairs. My shower leak was on the second floor, Wish the ceiling was not cut open on my 1st floor suspecting it was the drain. The valve and other options should have been checked first. This caused me dry wall ceiling work now too! But I have used shellback twice and they have been great overall.
S B.
S B.
02/03/2018 12:00:00 SA
Shellback Plumbing responding quickly to my messages and were able to come out the same day and take car of my stopped up main. They were professional and courteous.
Gina G.
Gina G.
11/12/2016 12:00:00 SA
I called later in the day so I had little hope of finding a plumber who could come out....something jammed in the pipes was forcing water up the bathtub and the bottoms of the toilets and wouldn't budge. I left a message with Shellback and got a call almost immediately. Byron came out within the hour. He snaked the line (for cheaper than I've paid through a different company) and was done quickly and efficiently. I will definitely call Shellback in the future, thank you Byron!
Lydia S.
Lydia S.
10/21/2018
Alex was very friendly and professional. He was able to address all the issues in our new home and then accommodated a few other requests that I hadn't even thought of yet. Would definitely recommend and use again!
Debbie C.
Debbie C.
06/03/2016 12:00:00 SA
This was the first time I used Shellback Plumbing. Gary sent Donovan over and he did a quick and efficient job fixing my sprinkler pipe that exploded. His pricing was a very reasonable and I would recommend him and use him again anytime!
JoAnn M.
JoAnn M.
3/19/2019
Our plumber Danny was great. He went above and beyond to make sure we were satisfied with the work that he did on our shower. On top of being a very conscientious worker, he was a genuinely nice man and I felt very comfortable with him in our home.
Lana M.
Lana M.
3/15/2019
So glad I found this company. Alex H. was helping me with my plumbing needs third time. Professional, efficient, and respectful as usual. Gave me a very reasonable price. He knows what he is doing and I do like his honesty. Great service and great company. Thanks a lot!
Justin J.
Justin J.
12/31/2017
Gary and his team were great. They helped me out last minute when another company could not help us with a dishpan for under the washer. When we had our washer and dryer installed by another company (horrible experience), Gary again helped us out to make sure the job was done correctly. He was great to work with, and the person he sent over was very professional. I would use this company again. I highly recommend Shellback Plumbing!
Tim B.
Tim B.
3/14/2019
I hired these guys after reading all of their favorable reviews and I am very happy I did!  They responded immediately and did a fantastic job for a very reasonable price.  The technician was friendly, polite and professional and very responsive to our scheduling requests.  I will definitely call them for all my plumbing needs in the future.
Shahrzad B.
Shahrzad B.
10/27/2017
I was extremely happy with the service....David was very good at explaining what was involved and the cost and .....I totally trust these guys.
John S.
John S.
9/26/2018
Had a back yard faucet leaking from underground.  Called Shellback and Alex was here in 20 minutes. Alex is most professional and courteous, he explained what the problem was and how he was going to fix it. Then he fixed it. Fair price and excellent service. No need to search any further when you may need a plumber.
Jason M.
Jason M.
9/22/2018
I scheduled an appointment to get a new fill valve and I was highly satisfied.  The plumber Daniel was thorough and neat with the job.  I spoke with the owner (forgot name) and was able to get the plumber over within two hours and was able to go on with my day.  I highly recommend this company.
Toni G.
Toni G.
02/03/2017 12:00:00 SA
I can not thank Shellback Plumbing enough... Byron is amazing.. I sell Real Estate for a living and this company is unbelievable.. Byron was amazing he would not give up until the water heater was completely functioning ( which meant installing a new one) it was still under warranty and the company was giving us the run around.. Byron got to the bottom of the issue for my clients ( who highly recommend him) and the water heater issue is resolved..... thank you thank you thank you so much Byron for making it happen
Thanks Toni ( and my buyers thank you too)
gayle c.
gayle c.
04/12/2018 12:00:00 SA
I wish I'd called them first! After runaround from another plumbing company, Byron came, on time, with knowledge, listened to me, and researched my problem. He quickly solved it and saved me money. I appreciate the good communication and reliability of this company and will use them again. Best experience I've had with a plumber in 15 years.
Joyce M.
Joyce M.
1/19/2019
Great plumber.  Doug fixed my problem and answered all my questions. Would definitely recommend to anyone with plumbing problems.
Laura B.
Laura B.
3/30/2017
I was able to speak with someone very quickly and they were able to set up the appointment very fast. They were very honest, quick, and reliable in with what needed to be done. I had a bad leak in the house. I think they gave me a fair quote. Very professional and kind. I would highly recommend them as they will give you good service and help you out in any other way possible.
Karen M.
Karen M.
03/03/2018 12:00:00 SA
Found this company on yelp, because I had a leaking water heater, spoke with Jenny who was very nice. She said she could have a technician at my house in only 30 minutes. I thought yeah right!, but sure enough he showed up as promised that fast.  The tech was Alex who was a good guy, although he gave me bad news that I needed a new water heater. So i gave the OK and he got to work right away. Thorough in explaining what he needed to do to complete the job right. I paid more than what I expected the cost would be, But i felt good about the work he did and didn't feel ripped off. Glad I found this company on yelp.
Yvonne A.
Yvonne A.
7/24/2017
I called at about 11 am and received a call back promptly advising me that they did have someone about 20 minutes away that could respond to my clogged garbage disposal and leak. I was thrilled... Their guy Alex showed up, friendly and kind from the first moment. He clearly new what he was doing and explained things to me as he saw my interest in what was going on. He was GREAT with my pets (which can be a challenge because not all people want to deal with them). He found the problem quickly. He did some other types of checks (to make certain that what he repaired (clogged pipe) did in fact repair the issue and I am so glad he checked because when he did... he then found that my garbage disposal was actually cracked and leaking! He showed me where and pointed out the issue. Then Bam - he retrieved a new disposal from his truck, replaced it (cleaned up the kitchen which at this point was a mess from water leaks etc...) then he was done. Friendly the entire time, concerned enough about the issue to make sure there wasn't a secondary issue (which there was) then he left saying goodbye and acknowledging my pets and remembering their names. The pet stuff may sound silly but to a pet owner that adores their animals - it just means a lot. Thank you Alex!
Kimberly L.
Kimberly L.
5/29/2018
Alex H. showed up right on time! He was knowledgeable, courteous, he had the problem fixed fast and at a very reasonable price. Thank you Shellback Plumbing. You are our new go-to from now on!!
Joey C.
Joey C.
11/02/2016 12:00:00 SA
Shellback Plumbing is the best plumber I've ever dealt with.  After our main backed up, I called them and spoke to Gary, who was extremely helpful and reassuring.   He let me know that he would have someone onsite first thing in the morning as we would be okay for the rest of the night.

As expected Byron showed up right on time, and only after about 15 minutes he had the problem snaked and fixed.  He had me test all of the toilets multiple times to ensure that he flow was working great, and it was.  He did a great job cleaning up.  Overall: excellent service!!! If you need a plumber give Shellback Plumbing a call!
Rosemary K.
Rosemary K.
10/30/2019
on 10-28-20190, i phoned shellback plumbing and drain at 661-367-8889 and spoke with a man i think named edgar.  my reason for the call was to unplug/snake my kitchen sinks.  i was quoted a price over the phone of $99.  an appointment was made to come to my house on 10-29-2019 between 12 pm to 2 pm. i requested a call prior before the repair person arrived.  a man named adrian came right after 12 pm without calling first.  when he arrived and i brought him to my kitchen sinks to show him the backup, the first question he asked was, what price were you quoted?  i responded $99.  he pursued to inform me that the usual cost for the job is $189.  i repeated the quote and he proceeded to inform me the same as he was trying to up price me.  adrian's next question was who quoted you that price but i could not recall the man i initially spoke to until adrian named edgar and i stated that sounds familiar.  then adrian then goes into the speel that edgar only anwers phones and does not know the charges for the different work to be done.
i stated he looked it up while i waited on the phone and why would shellback company allow edgar to have the responsibility of the job if he did not know what charges to quote.  adrian just kept repeating the same.  moving on....adrian used a blow somewhat of a small pressure tool the size smaller than a canister vaccuum for a few seconds.  then he followed with a small snake for a few seconds and called me over to show me th sludge he wiped from the snake.  he then informs me that i need to have a hydro-jetting machine to push the sludge and debri out to the main line.  i asked how much that would cost and was told up to $200 to $400.   i told adrian that i thought the price was steep.  then i asked him what would the guarantee on the work be?  adrian responded 4 years.  i told him i would want the price and warranty in writing if i have it done, and he stated yes.  then i asked adrian, will i be able to pay full amount within 3 months without interest?  i also told him my credit was excellent which is true.
adrian tells me he has to speak with his boss to see if it is possible.  after a few minutes outdoors speaking to his boss, adrian returns and states his boss is willing to work with me but the terms have now changed to $475 for the hydro-jetting to be paid  1/2 today and  1/2 in 30 days.  i told adrian that the price keeps going up and it seems like the situation is a bait and switch.  adrian kept trying to convince me that my suspicion was not true even though he did initially quote me $400 for the pressure push through the pipes.  i told him that i was a college graduate and am not stupid and i am angry that i am being treated as if i am stupid.
i told him that i would not pay the $475 bait & switch price and paid him by check for $99 for the little basic snake job.
upon paying the check, adrian asked for the check number and asked me to sign the work order.  i asked him if i would have a copy of the work order.  adrian responded that i will receive a work order through the office via e-mail.  i supplied my e-mail.
it is now 24 hours since adrian left and i have not received a copy of the work order.  furthermore, adrian did not even check to see if the snaking worked because after he left, i ran one of the facets in the kitchen sink and water in both sinks backed up again showing sludge that would not drain at all.  prior to adrian coming to my house, the back up was almost clear water and did recede after a while.   the problem was not corrected by adrian or even close to fixing the problem.  he only did minimal to nothing and was not in my house for even 25 minutes.   i am out of $99 due to a bait and switch and do not want anyone else be fooled by the five stars on yelp because obviously they are either friends, relatives or gullible.  since the issue was not fixed by shellback, i should receive my money back.
it is ironic that shellback advertises on the side of their vans honesty & integrity
due to the above stress and now having to find another plumber who really is honest and has integrity to fix the prolem and must pay for another house call.
i had jr rooter( (818-419-9917) come to my house today and cleared the kitchen sinks in less than 15 minutes by only snaking and only charged $89 and now both since are clear water and no sludge
rosemary kinsella
John M.
John M.
9/22/2016
Originally came out for a Home Warranty service, when my toilet was backing up. They discovered roots had infiltrated the main sewer line. Gary came out and did a camera inspection of the line, found I had orangeburg piping that was distorted and separated from the city main sewer connection. Gary did a great job of communicating all our issues, all the available options, and didn't give unrealistic expectations about the work involved and the possible costs. He did a trench-less pipe replacement, added a cleanout, dealt with the city permits and inspectors. Got it all done in 3 days time. Very little disruption of service, couple hours each day. Always was available to use our plumbing after the workers went home. Only one hole in the yard and the side walk. I will definitely use Shellback for all my future plumbing issues.
Shane V.
Shane V.
09/01/2017 12:00:00 SA
Quick response from Gary on a quote... reasonable prices... fast and friendly service.... my new go-to guys for any household needs
Sebastian M.
Sebastian M.
9/14/2016
Gary is awesome. He recommended & installed the Halo filtering system for us. It works great. We found him to be very professional, knowledgeable, and trustworthy.
L T.
L T.
8/29/2016
Gary saved the day. We were out of town and our water heater broke. He fixed it and made the process easy for us. We have finally found a plumber we can trust.
Yay very happy I have a go to plumber forever. Thank you!!!!!!
Neil M.
Neil M.
6/15/2019
Looked for a reputable contractor to check my water heater when the pilot would not turn on. Turned out it was a part that was recalled and they went above and beyond to make sure I was taken care of. They did everything from calling the manufacturer to see if my warranty was still valid to having them overnight the part that was needed. I was however required by my water heaters manufacturer to use one of there authorized contractors. Well that was a joke since the three contractors I was referred to never picked up the phone and had terrible reviews on yelp. So I called the warranty place and had them ok the work with shellback. I called shellback and explained the situation and they sent a repairman out same day, actually came within a few hours...I dealt with David and Corey, both were super polite, efficient, no bs. Great work and great attitudes! The dispatchers Edgar and Jenny were also a big help and polite! Great company to deal with!!!
Marie P.
Marie P.
06/06/2018 12:00:00 SA
David came in within the time frame that was given to me. Very professional and knowledgeable. Fixed the problem in no time! I will definitely call them again!
Mike K.
Mike K.
8/15/2017
Lost water pressure to house on a Saturday afternoon.  Found Shellback on Yelp.  Had excellent rating.  Called and they were out shortly thereafter.  Diagnosed problem and fixed.  Will be using them in the future as well as referring them to our friends.  Highly recommend.
Jennifer W.
Jennifer W.
05/10/2018 12:00:00 SA
Found this company on yelp and was extremely pleased with the service and the work they did. Gary, was very professional and kind on the phone. Daniel was out service guy and was so nice and personable. Highly recommend them and would use them again
Zelma R.
Zelma R.
3/20/2016
Gary was called to fix a leak in my shower. Not only did he fix this leak, he went out of his way to find he correct older part.  He worked with my insurance company to get this resolved quickly and to my benefit. I would hire Gary for all my plumbing needs. He is on time, understands the problems and works around your schedule. He is honest and always kept me informed every step of the way.  

Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
Jon C.
Jon C.
3/14/2016
Excellent, courteous, and fast service from Shellback Plumbing.  Gary Borg was the guy who came by and was not only courteous, but spent even a few hours trying to engineer a fix on an existing line that was used incorrectly to start.  With having his best effort not work, he made sure to come back to replace it with a solution he knew would work.  Thanks Gary and Shellback Plumbing  I recommend them highly.
Wendy P.
Wendy P.
2/27/2018
This company is great. I had to deal with my home warranty people. They were giving me trouble regarding a repair. He sat on the phone and talked me through it. He examined my plumbing pictures for free and wrote me up an advisement to give to the home warranty people. He did not charge me for this. It shows that he is not only doing his business for the money he took the time to help me without being concerned about a fee. Thank you so much. This company is the best and I will remember them and use them if I need assistance with plumbing in the future.
Brandon W.
Brandon W.
1/27/2018
Best company I've ever dealt with called them last minute on A Thursday to get a number of plumbing issues fixed at are rental. Shellback said they had a guy available to come the next day and meet me after work.  Fri. Alex  showed up on time and even sent me a text to tell me He was on the way.  When he got there He went over all the issues with me and explained everything that needed to be done very clearly Then he called the landlord and explain everything to him he was very knowledgeable he even showed me how to Check and replace the water pressure regulator.Next he took care of all the issues within three hours and had all the parts he needed with him on his truck I was quite astonished he didn't even have to go to the store. So happy we hired Shellback  thank you again Alex!
Angie D.
Angie D.
1/27/2018
This is the second time I've used Shellback and am thoroughly pleased with their service, work ethic and pricing.  I had a leaky main water shut-off valve at just outside the house and Alex came out and cut, welded and installed a brand new valve.  Alex worked efficiently and really went over and beyond to explain the process etc.  Thanks Alex!
Aaron S.
Aaron S.
08/12/2017 12:00:00 SA
Great experience w/ Alex -- he showed up promptly on time, quickly took care of our kitchen sink which wasn't draining, and left -- what more can you ask for! Would highly recommend this company.
F C.
F C.
08/11/2017 12:00:00 SA
Wow.  This guy fixed my sink over the phone.  Super friendly.  I will definitely calling them the next time I have a plumbing issue.
F B.
F B.
1/18/2018
After spending two days calling various plumbers and handymen with no responses, I called Shellback in the afternoon.  I spoke with two live humans, and they had a plumber out to my house in about an hour.  Alex, the plumber, was friendly and very competent.  We talked about our kids' little league experiences while he fixed my bathroom plumbing.  In the end, he spent about 90 minutes and used some new parts.  The charge was $255, which is not bargain-basement, but is very reasonable considering how much some other plumbers charge.  I will definitely call Shellback again if I need a plumber in the future.
Cindy P.
Cindy P.
6/18/2016
Gary is awesome! Came out to my home bright and early on a Saturday!  Replaced my garbage disposal quickly and efficiently. Will definitely use again. Highly recommend.
Denny T.
Denny T.
4/14/2018
I had a great experience with this company.  They came right away and fixed my plumbing issue. They are friendly and know what they are doing. I highly recommend.
Miss F.
Miss F.
2/16/2017
I called them and the lady told me they would call me back .....and they did!They had someone come out the same day, they were nice and efficient. I would definitely recommend their services.
ajay d.
ajay d.
3/31/2016
Gary and his staff were amazing. I was using another plumbing company to replace the main sewage line at my house. I called Gary and asked for a second opinion about the price and service and although he said the other guys price is fair he can beat it, get it done sooner and provide the same warranties. So I used his staff and they did a great job and made sure it was installed correctly. I hope I don't have another issue but if I do I will definitely call Gary first.
TJ M.
TJ M.
3/14/2016
Great & Prompt Service. Assigned to Shellbeck via my home insurance. Gary called within the hour saying he could be onsite within an hour (my insurer gives them 24 hrs to make contact) - so very happy.  Arrived when he said he would & handled the 2 issues I had.  Would definitely use Shellbeck again.
Evie B.
Evie B.
9/13/2017
Alex did a very good job in fixing my clogged kitchen sink. Very professional and friendly as well. Will surely use their services again. I'm very impressed on how they were able to do the job with a short notice despite their busy schedule. Thanks Alex!!!
Dara P.
Dara P.
8/15/2017
I called long after 8 PM & they were out to our home by 7:30 AM, the next morning. We're unstopped & no longer leaking, so we're very pleased, to say the least. Thank you Shellback (& Alex) for saving the day.
Matt S.
Matt S.
2/27/2017
Our toilets were old and we had a foreign (non bio) object go down the drain.  Spoke to Gary on a Sunday and he patiently talked me through how they could help.  I then led the conversation into moving from a clogging issue in one toilet, to actually buying new toilets and having Shellback install.  My thinking was that we would already be paying for a service, and the fact that our toilets were from the late 80's.  Gary talked me through it all and told what kind of toilet to buy.  We bought two and Danny came by first thing the next day and installed.  Danny's service was great all around.  Will use them again and highly recommend.
Jeffrey K.
Jeffrey K.
07/04/2017 12:00:00 SA
Amazing service! I had an emergency--sewage backed up in a downstairs shower!--and called Gary's company; he'd done a great job on a minor job some months before, and I trust him. But because he didn't pick up right away (it was a Sunday), and I was in a panic, I stupidly called another company. That Other Company came right out and then ran a camera down my sewer line. The guy diagnosed the problem as a broken sewer pipe, creating a joint where stuff was snagging and blocking the pipe--so he said. The cost he quoted me to dig up the driveway and fix it was $7,000!! I said I'd think about it. I paid him $250 for that catastrophic diagnosis and he left. Then Gary called!  He came out, ran the camera down the hole, and had me look at the monitor: absolutely no problem. He not only didn't charge me for that second opinion, he unclogged my shower drain for $75.00!!!! That's all I paid. Problem solved. The Other Company is crooked. Shellback is totally honest, fair, professional, smart, experienced. They've won me over as a lifetime customer.
Rick B.
Rick B.
6/27/2017
We recommend Shellback Plumbing 100%! Gary and his people where punctual, polite/very personable, very informative and honest. You can tell they are all about costumer satisfaction. We will definitely recommend them to all our friends. We can't thank them enough for a great job!
Roberto C.
Roberto C.
12/31/2016
Would totally recommend. Gary is very professional, reliable and fairly priced. I've used him on several occasions (including an emergency over the holidays) and he was very responsive.
Ronnie R.
Ronnie R.
5/20/2016
I needed a plumber ASAP and I was referred to them by my home warranty. They were so professional, prompt and efficient. I would definitely use them again!
Margaret Y.
Margaret Y.
3/13/2017
Found this place on Yelp and they are seriously the best people ever!  We had no hot water and they came out so fast.  Technician recognized the problem, but didn't have the part on hand.  He went and got the part and fixed it.  Super fast and efficient!  I am one happy customer.  If you need a plumber, this is the place to call.
Jennifer H.
Jennifer H.
3/14/2016
Excellent service from Shellback Plumbing, I called for the service, Gray came in time and fixed the problem immediately, I am so glad, highly recommend them.
Jeff T.
Jeff T.
12/10/2016 12:00:00 SA
GREAT JOB.  Quick response - excellent work - reasonable prices - friendly and helpful people.  I definitely will use them for future plumbing needs.
E C.
E C.
2/17/2017
I needed a sump pump replaced and I am very pleased with having Shellback Plumbing do the work.  They were quick to respond and worked hard to find the correct part and to get it installed before the big storm that is coming later today.  The technician, Byron, was wonderful. He was friendly, professional, did a great installation and took the time to advise me on how to maintain the pump so it can have a long life.  I'm so appreciative of the work that was done and the level of service provided.
Gris I.
Gris I.
5/14/2016
The best plumbing experience I've ever had.  Donovan was professional, friendly, full of knowledge and extremely honest.  Thank you for the excellence service.  I highly recommend this company.
Hanii T.
Hanii T.
5/19/2016
Here, we would like to thank Gary and Francisco for all their great work. We really appreciate their attitude, honest opinions/suggestions, and hard works. We feel very lucky to have them as our plumber. Gray is very knowledgeable and on top of everything! Extremely  trustworthy!
Gloria C.
Gloria C.
2/17/2017
I had a major water issue in a tri-level condo.  Water was leaking out of a wall and down from 1st floor and 2nd floor ceilings.  Shellback showed up promptly, quickly identified the issue, fixed the problem with minimal damage to surrounding drywall, and charged a reasonable rate.  Gary was patient, professional and knowledgeable in explaining the issue to me.  It turned out there were two leaks around the shower valve inside the wall on the 3rd floor.  Shellback replaced a couple of parts and rough patched the drywall.  Shellback was actually the second plumber I called for the issue.  The first company I called was Payless Water Heaters because they had replace my water heater two days prior to the leak.  I asked them to come out to check if the leak was related to the water pressure associated with the new water heater or the way it was installed.  Payless showed up, told me the leak was not related to the water heater, and proceeded to persuade me to purchase a water conditioning system.  Without proper inspection, Payless concluded that the water issue must be because the water is too hard.  If I don't install a water conditioning system, more appliances will go out and I will have more water issues.  Also, they didn't even bother to inspect and pinpoint the leak because that's not what they specialize in, but they will have to charge the $85 service call anyway because they showed up.  I'm providing my experience with Payless as a point of reference.  Shellback was focused on my problem and took care in solving it as opposed to another company that was more focused on selling more equipment to make a profit.  Without a doubt, Shellback will definitely be the first company I call next time I have a plumbing issue.
Marivic C.
Marivic C.
08/09/2017 12:00:00 SA
I received a recommendation from Home Advisor to call Shellback Plumbing when I requested for a plumber to check my leaking water heater tank. I e mailed Gary and he quickly responded . Wednesday around 8:30 pm , Gary came by my house and he thoroughly inspected my water heater tank . He gave me a quote. He gave me details of how he will have the work done. Very professional. I requested for the work be done Saturday morning around 9 am . He promised me that he will send me one of his best worker . At first I was hesitant. I was hoping that he will do the job himself- the Big Boss. He sent Alex Huerta . He was by my doorstep before 9 am . He explained to me how he will replace  the tank. He was done by 10:30 am. He showed me how to put the water heater tank on vacation when I go on vacation . GREAT JOB!!! Gary B and Alex - you guys are a great team . Very professional and highly recommendable . You guys rock!!!!

To write a review, you must login first.

Similar Items

Ser Plumbing

Ser Plumbing

Ray Mendoza Plumbing

Ray Mendoza Plumbing

Clear Pipe Plumbing & Rooter

Clear Pipe Plumbing & Rooter

John's Plumbing Company

John's Plumbing Company



Call Us Now

Hours


Mon 6:00 AM - 8:00 PM

Tue 6:00 AM - 8:00 PM

Wed 6:00 AM - 8:00 PM

Thu 6:00 AM - 8:00 PM

Fri 6:00 AM - 8:00 PM

Sat 6:00 AM - 6:00 PM

Sun 8:00 AM - 4:00 PM

Location

John's Plumbing Company location

Manager

Admin
phoneCALL US NOW!