Description
Call 213-603-9405 to schedule your free plumbing estimate today! Sewer and Drain Specialist, Water Heater Repair, Hydro Jetting , Pipe Bursting , Pipe Lining, Drain cleaning, Tankless Water Heater , Faucet Installation.
HISTORY
Established in 2017.
Over 15 years Plumbing experience and working in the Highland Park , Los Feliz, Echo Park, Pasadena and South Pasadena Areas.
ABOUT BUSINESS OWNER
Been in the business for over 20 years and finally had the courage to go out and do this for myself.
SERVICES
Pipe Repair, Bathtub and Shower Repair, Sink Repair, Pipe Installation, Gas Line Services, Electric Water Heater Installation, Gas Water Heater Repair, Leak Detection, Hot Water Recirculation Pump Installation, Water Heater Repair, Water Heater Installation, Drain Cleaning, Drain Installation, Bathtub and Shower Installation, Sewer Services, Sump Pump Installation, Gas Water Heater Installation, Sump Pump Repair, ,
Reviews
Had an issue with our Rheem water heater and I couldn't get the pilot to relight. Called New Generation Plumbing in the morning and they gave me their earliest two-hour window available.
After receiving a courtesy call from dispatch that their team is on their way, Martin and David arrived 10 minutes into the scheduled two hour window. The duo worked their magic and relight the pilot flame within seconds.
While waiting for the water to reheat, I asked if the error light the Rheem unit was throwing out could be a false positive from time to time. Martin responded in the affirmative and suggested that I contact Rheem the next time this happens and have them send out a new valve controller since my unit is still within warranty. Once the controller arrives, give them a call back so they can install it for me.
Professional and knowledgeable individuals. No charge for their quick stop. But if I do need to replace the controller in the future, I will be asking for Martin and David!
The technicians were friendly. I think they gave me a fair quote and they were able to perform the work the next day.
Overall, happy with the work.
New Generation Plumbing has great customer service and expert technicians. I specifically want to spotlight Martin G and team.
I had a clogged toilet a few weeks ago. Martin came out and diagnosed the issue being the bathroom drain pipe. He snaked the pipe but recommended having it replaced due to it being corroded cast iron. Said, it'll clog again.
Fast forward 3 weeks later, it clogged AGAIN. Called NGP and got Martin to start work the next day! They replaced the pipe from bathroom to main sewer. While repairing, videoed the sewer pipe and found it to be corroding cast iron as well. We went ahead and sleeved it as well.
In all, took 2 days. The team was professional and cleaned up after work. Highly recommend NGP and Martin G!
Nathan G. S.
05/11/2023 12:00:00 SA
Wow. The quickest, friendliest most professional plumbers I've ever met. Highly recommend them.
MM Y.
05/07/2023 12:00:00 SA
Short version:
+4 stars for good communication, professionalism, workmanship
-1 star for price
Long version:
Unfortunately during the heavy rainfall and windy season last month the post of my grill eroded and snapped in half. I called New Generation Plumbing and they were able to set up a time right away.
I needed their help to replace the existing union and to install a new shut off valve where it would reattach to a new grill. There was no excavation required for this entire job. As they were setting up to do this they found that the connection to the extension at the gas meter was also at the point of needing a replacement as it was completely stuck and could not be shut off without breaking the valve, so they had to replace that portion as well. Initially I was quoted $450 but with the extra work it went up to $875. I was able to get it to $850 and since I felt it was an emergent situation for a potential gas leak issue I had them go ahead with the work.
The 2 plumbers that came out did a great job and were really cool about explaining everything to me. Will I use them again? Probably, with the caveat of doing a little more due diligence to figure out what fair market value is.
I gotta say a couple great things here about Jake and New Generation Plumbing. I needed some advice on a plumbing issue and Jake responded to my inquiry within seconds! He gave me some really helpful input and responded to my messages in lightening fast time. I haven't officially hired him for a plumbing job, but I wouldn't hesitate for a second giving him the job if and when the time comes. Thanks, Jake!
They're responsive, courteous & very professional. They do a great job & are reasonably priced. The visit to determine the problem is free. They don't charge you if it's just a very simple adjustment. I contacted them after closing hours on a Friday night for a hot water problem. They were here at 8am on Saturday. Everything was fixed in a few minutes! Couldn't ask for more!
I would highly recommend new generation plumbing. They have excellent communication and their service was great.
We called them and explained our situation about our kitchen sink and they were so fast to respond.
They came in the next day to do estimate , and the day after to fix it because we need it fixed asap.
Turns out that we have used their service twice and would be our go to people for plumbing problem!
Preston N.
03/11/2023 12:00:00 SA
I contacted New Generation Plumbing to fix a leaky kitchen sink. I received a reply immediately and was able to get an appointment quickly and easily.
Martin and David came by, and they were the best! They quickly diagnosed the problem and fixed it in a matter of minutes.
I had an absolutely amazing experience with the entire team. They are friendly, prompt, and professional. I highly recommend New Generation Plumbing.
The owner and staff were all super responsive to our request and was able to complete the job in a few days. Also, the price was much more reasonable that a previous quote we got from another company!
The plumber came to see the problem, we had a leak. The plumber who showed up quoted me $400 for the job. I agreed. After taking everything apart the price went from $400 to $650. In other words, dishonest plumbers. They will give you a reasonable price so that you'll hire them for the job, but then expect a great hike in the price. This is the second time they did that to us.
I will never call them again.
Can't say enough good things about this company, their service, and employees. I first used them many years ago when we had back up in our sewer. Since then they have done many big projects for me, including placing a sewer liner in our old cement pipes.
Martín is fantastic, knows his customers and their property, will explain things clearly and allow me to observe. Fernando the owner is top notch. The office staff are great. I never have to look for another plumbing company again. Very happy customer in Highland Park.
Siti L.
02/11/2023 12:00:00 SA
Henry did an amazing job on replacing my old all jammed up toilet lid! He is really fast and clean. Highly recommended!
Great experience with New Generation Plumbing. I had a quick need to replace two toilets - they gave a fair price and were able to come right away. They showed up on time, did a great job, and left the place perfectly clean. What more can you ask for! Will definitely work with them again.
Nancy E.
04/03/2023 12:00:00 SA
I called New Generation Plumbing because I had excess water in my backyard that seemed to be due to a broken pipe. They were here within 30 minutes as promised. Jimmy was kind & explained the plan in great detail. He & his partner worked hard to try & figure out the problem & how to resolve it. Would highly recommend this company.
This place was responsive and on time, but tried to charge $1200 for a leaky shower that someone else ended up fixing for $125... they didn't even look closely at what was going on and just quoted based on all the worst case scenarios. Not honest work. Definitely get a second opinion if the price seems high, there are more thorough plumbers out there.
New Bradford White water heaters.
My old water heaters were 10yrs old and I decided to get new ones before running into problems. I got a couple of estimates from a couple of local plumbing companies. At the end of the search New Generation Plumbing had the best customer service representative that was on top of my questions and concerns. The crew that came to review the project was the same crew that showed up on day of water heater exchange.
Henry and Martin showed up promptly at 8am and 2 hrs later the job was done. 2 new water heaters installed and working.
The crew's attention to detail was beyond expectations. They even cleaned out the spiderwebs and junk that had settled on the floor and around the water heater enclosure.
Don't hesitate, trust your plumbing needs to New Generation Plumbing. Henry and Martin are professional, on point, get the job done.
Techs came out next day to troubleshoot drain line clog. Turned out to be roots. Had to replace about 6' of old pipe due to root and pipe damage. New Gen was reliable and worked hard to hydro-jet line plus make repairs. Would recommend them, they give free estimates.
Great work. They gave me the fairest quote out of 5 companies. The first company I called had quoted me literally double what these guys did in less than an hour. I can guarantee you, they'll be my first choice if I ever need anything plumbing related.
Showed up on time, and left zero mess. Top-notch work
Betsy H.
11/06/2022 12:00:00 SA
Jake arrived 10 minutes early, talked me through the job, then tackled the brave task of wedging into the crawlspace under my house to inspect my 60 year-old pipes for corrosion. He shared the pix he took, snaked the tub drain twice, and warned me about the second round being possibly too much for their age and condition. I'm grateful that he took his time to educate me. Now I can plan ahead for the big necessary job of switching out the pipes that need updating, on a non-emergency timeframe.
My sink flooded and the first plumbers I called said they needed to replace the pipes under our sink before they could even start snaking. They quoted us $1700 to do this which I knew was just insane, so we gave New Generation a call. Jimmy was here the same day and gave us a quote of $675 for all the work in my unit, and then they worked with our HOA to get common pipes replaced and hydrojetted at a great deal. New Gen Plumbing will definitely be the first place I call for any more plumbing needs.
Our downstairs toilet and shower overflowed. First plumber used the 75 fts snake but the water position was still the same. Find New Generation in Yelp with good review. They are very responsive even after work hour. Three technician comes and shows on time. The original plumber suggested to use hydrojetting since he suspected the root invasion to the sewer line. After starting to use hydrojetting, the water did not go through as expected. Using camera one more time and find out the leak of the pipe in the middle of the street. Juan and his workers dig almost 7 fts deep and replace the plastic pipe with stronger joint.
The entire project completes in one day. Thank you Jake and your wonderful crew to assist us to solve this issue immediately. Highly recommend New Generation plumbing!
Hilary F.
03/04/2023 12:00:00 SA
Workman were polite, prompt and very nice! I had a leaking faucet that ended up having to be replaced. They were able to identify some other problems as well but were not pushy or interested in up selling me at all. I'm grateful for their service.
I was very pleased with my experience! I requested quotes from a variety of local plumbing companies to swap-out a burned-out old disposal unit with a new one, and New Generation Plumbing had the best rate and best responsiveness. They asked intelligent questions to issue a fair and accurate quote, and they were available to do the work the next morning! They arrived on-time wearing proper PPE, and they wore booties to put over their shoes so they didn't track in any dirt. Super professional!
My one quibble is that they took the old disposal unit with them without asking me my preference. I was totally happy for them to have it, so they might try to refurbish it, cannibalize any working parts, or sell it for scrap, but I would have appreciated being asked. Still a 5-star job, though!
Water started to sip out of my front yard. And I had a suspicion that it could be a broken water main. I called New Generation Plumbing after my discovery at about 5pm - Fernando, who answered the phone scheduled a next-day 7am free inspection and confirmed my hunch. He and his crew started and finished work the next day.
It's a pricey fix, as those kinds of repairs always are. And I appreciate New Generation's prompt and reliable work, so that I didn't have to run up my water bill or go without water for a prolonged period.
A guy named Justin helped me a lot and said some carbon monoxide was dripping three I'll have to get it fixed but the price was very high I'll get ahold of Justin tomorrow. Super nice, very professional, only my brother doesn't want to fix it he's not in the condo though but I live here I'll get ahold of another heating and air vomiting man and hear what he has to say
Natalie L.
02/03/2023 12:00:00 SA
Very professional & prompt. Martin and Fernando were very courteous! Got serviced the next day, highly recommend!
Responsive. Clear price. Came when they promised. Did great work. Made sure to clean up when done.
Mel D.
07/11/2021 12:00:00 SA
My home buying experience has been stressful & new generation did not help the situation. Through a friends referral, I asked my agent to help coordinate a sewer inspection.
The guy came and stated he was unable to locate the clean out pipe which is usually on the side of the house. He said it would cost $750 to dig a hole 6ft x 6ft to search for it. He said he had a packed schedule and left quickly leaving us out in the cold. Now I was super stressed because I had another huge expense to worry about.
Our realtor got another recommendation through a colleague. We spoke to them on the phone, they gave a few alternate solutions which didn't cost $750 or digging a huge hole on a property we didn't own yet.
There other company came out...and found the clean out pipe within minutes on the side of the house which was hiding behind a trash can. I can't believe the guy from New Generation plumbing didn't bother look closely. Note that this is a small 1100 square foot house, not a compound so there are no excuses & they offered only one expensive solution when there were alternate cheaper ones we learned about from another company.
Honestly, plumbing is a huge headache and I would expect top notch service. If these guys aren't careful enough to find a pipe on the side of the house for a sewer inspection, why would you bother with a bigger situation. I do not recommend these guys and I'll definitely have a conversation with the friend who recommended them & make sure they understand my experience. Again, this was just for a simple sewer inspection but I would never contact them for plumbing matters.
Called to have a plumbing issue under the sink looked at, real person answered right away without being on hold forever, tech came out within the hour and was able to fix it on the spot. Ladies in the office followed up immediately with a call and emailing invoice/receipt. 5 stars from beginning to end!
They were able to come out the next day for a sink clog issue and found a bigger issue at hand in our plumbing. They fixed it and were great to work with.
Randy L.
07/12/2022 12:00:00 SA
Responded immediately to my request but did not show up on time. If you provide a two hour window and can't make it you are clearly unprofessional and disorganized.
I requested a quote via Yelps messaging system and Jake R. refused to properly engage in the system and answer even one of my questions, like a simple cost range scale for the type of installation that I was requesting, instead, he kept insisting that I have him on site. This is the worst way to run a business and definitely not a way to get clients.
Ben S.
11/09/2022 12:00:00 SA
Saves our weekend
We had the drain back fill on a Saturday morning for no paper ent reason I called they came in about and hour and a half gave an decent price and opened the drain in a few minutes... used a camera and showed me I had a crack in the main drain... they came back on the following Monday 4 hours of work and it was solved
Price was good service was quick and efficient
Thank you warm regards
Wayne C.
06/02/2021 12:00:00 SA
I needed a new water heater replaced so I called new generation plumbing and they took care of everything same day.
Service: fast, thorough, everything was well explained, very knowledgeable and friendly. They got the boiler and did it all in less than 2 hours. I was impressed. They did some extra fixes for me as well which was awesome.
Price: very reasonable. I got other quotes and they were lower but not too low. Prices too low concern me and they were right in the middle.
I would have them come back for our sewer line when it's time. Great service
Highly recommended! Professional service and price is very reasonable. Jake from nee generation plumbing is my go-plumber for all my plumbing needs. Super honest and professional! That is my number one priority when it comes to plumbers!
Called them, 30 minutes later they were here!!! Amazing fast and professional!! Definitely our go to plumbers!!!!
These guys over charged my 79 year old mom by $2800.00 for the a water heater air vent to her roof. The picture shows two vents one was 1000.00 the other 3800.00 can you tell the difference?
Don't trust them... get another quote.
Both of these vents started at the same place, they both had to be run up the side of the house to the roof.
Another plumber looked at it and said the job should be about 1500.00 not 3800.00
DO NOT USE THEM!!!
Nothing can justify the over charging!!!
These guys are great. They ran a gas line for a BBQ underneath my house and did so promptly and efficiently. Furthermore we have a newborn baby at home and the technicians were very sweet to do their work as quietly as possible. Very thoughtful and professional! I will use you guys forever. Thank you!!!!!!!
Derek Z.
12/02/2022 12:00:00 SA
Martin and the other technician (didn't get his name) were amazing! Not only were they professional and knowledgeable (they came by today and fixed the issue instantly) but they were also great people (didn't try to rip us off and even wore booties inside). So glad I have found a respectable plumber I can trust. We just moved to LA and ill use them for everything in the future.
Great job installing the water heater. The reason for the three stars is that I had to pay via Venmo instead of credit card. They said they accepted card but when I tried to pay they said it wasn't going through even though I didn't see a charge pending or receive a fraud alert and I have a pretty high credit limit. Luckily I had the cash to pay but wanted others to be aware.
These guys are great! Super fast response time, and I was able to schedule an appointment for first thing this morning. They arrived right on time (a little early actually), and were friendly, thorough, and professional. I initially called them to unclog my shower drain (which they were able to do really quickly), but they were also happy to look at my toilet and dishwasher when I mentioned I had issues with those. They immediately found the problem with the dishwasher drainage, which 2 other companies had previously looked at but been unable to diagnose or fix. These guys had it knocked out within 15 minutes!! I got an instant quote for replacing my broken toilet, which was super reasonable, and on top of that, they didn't even charge me for the original appointment today for the drain clearing!
I don't write that many reviews, but these guys are fantastic. :) I've already scheduled another appointment with them to replace the broken toilet.
Thanks for the excellent service!
Sagar A.
12/03/2021 12:00:00 SA
Hands down the best service ever. They show up on time and do honest work. Instead of insisting on a replacement they did a repair on my bathroom faucets which was a relief.
I highly recommend them. If you're putting off plumbing work, pull the trigger and call them now!
Shout out Martin and Carlos, thank you so much!!!
I've used them on a big sewer repair before too. I can't say enough about their quality of work.
Paul G.
01/10/2023 12:00:00 SA
Plumbers that came out to our house were very professional and courteous, they took the time to explain the issues that were impacting our hot water pressure. They also flushed out our back unit's pipes for buildup. All in all, they were great and explained step by step. Would definitely recommend and will be using them for now on.
Cang V.
03/08/2023 12:00:00 SA
There is this loud hammer noise in my bathroom wall every time the sink in the kitchen was turned on. I tried installing water hammer arrestors but they didn't help. I finally decided to call a plumber for an estimate to see what needs to be done and hopefully the cost won't be too much. I scheduled multiple appointments but New Generation Plumbing was the quickest one to offer assistance. From start to finish I couldn't be happier with the service. The owner Jake was really responsive and I was able to schedule a free estimate same day. I was lucky that someone was nearby and was able to come within 30 mins. Jesse and Carlos came out within half an hour from the time I scheduled the appointment. They were very professional and neat. They figured out what the problem was and was able to do a quick fix at no charge since it was an estimate. They didn't try to upsell me and explained how the water hammer arrestors I installed were not necessary. I very much appreciated their honesty. I would recommend this company and will call them for future service. Thank you Jesse and Carlos!
Jennifer M.
01/06/2023 12:00:00 SA
Fernando and team came out at a moment's notice when LA Power & Water knocked on my door at 8 am and said I had a leak and my meter was running. He couldn't have been nicer and more helpful. I would recommend them in a heartbeat and plan to use them for all my plumbing needs in the future. He figured out was wrong quickly, was reasonably priced, and super nice. 5 stars!
I had Jacinto show up to clear a drain and tub as well as adjusting the toilet flapper and shower head. He did an efficient job, and I felt the price was fair. The office was great at communicating. It was a minor job that I didn't want to get worse. I'd call them again when needed.
Michelle H.
01/03/2023 12:00:00 SA
When my sink clogged, they came out and quoted me a very high estimate for what they claimed was an in-depth job. I got a second opinion and learned it was a simple job that could be done fairly cheaply. I'm not sure I trust this company. It seems like they were lying and/or price gouging.
Thank you New Generation Plumbing. Completed all my projects and made it easy for me! They picked up the toilet and installed it, installed and purchased a sink disposal for me. Take aways: Always Support Small Businesses; Work Order projects were Easy and Flowed; Friendly, adaptable and accommodating staff, thanks Martin and Itzel. I will use them for my mother's house too! Thanks!
They came out and answered many questions and gave some tips and tricks for some issues we were having and same day were able to come out and install a fridge line for me.
Gabby M.
01/08/2023 12:00:00 SA
What exceptional plumbers! We were unable to have our new washing machine installed due to the previous washer leads corroding onto the nozzles, and we were eager to have our old, broken washing machine replaced with our new one ASAP. We called on a Friday afternoon and were able to have someone come out first thing Saturday morning. Our plumbers were on-time, professional, knowledgeable, and kind. They were able to fix our issues right away, and they also gave us some great advice about our water heater! All in all, these guys will absolutely be our go-to plumbers going forward!
Wonderful service. Courteous, fast and thorough. Highly recommend.
I have a second review already for New Generation Plumbing. Since my last experience was so good, when I heard a hissing sound in an outside water line that runs to a sprinkler I called and Jose came out and explained the 2 options for replacing the line. He gave me a reasonable quote and we scheduled the work.
A few days later Fernando and Luis arrived on time and got the job done. They were very professional and listened to my concerns about how the new pipe would be set up. They really listened and changed the plan slightly based on my concerns. The job was done very well with attention to detail and the work area was completely cleaned up before they left. I recommend New Generation Plumbing for their plumbing skills, their communications, their attention to detail and their customer service. The scheduling and billing office personnel are very nice to work with as well!
My home was built in 1912 and still had the majority of the original cast iron pipes, only now they were all cracked and broken. I got 3 estimates which were all close. The other 3 quotes however, included a 2 week work period. These guys finished it in 3 days! They had a crew of 3 and worked on different aspects at the same time. They were young and skillful. They did a great job. I do highly recommend them
I had a problem with my tankless hot water heater. Water was getting hot but then turning cold right away. I called new generation and they sent somebody out very promptly. Martin and John showed up and right away. They pointed out that there was a large sediment buildup in the fixtures themselves. They opened up and cleaned those out in a couple minutes, and then advised that the next step would be more drastic and involved flushing the tankless system, which has on occasion caused other issues. They advised I see if cleaning out the sediment fixes the problem before moving forward. They didn't charge me for the service call. It may not work in the end and I may need to go ahead and get the system, flushed or replaced, but I appreciate their thoughtfulness and light touch.
**update** NOTHING WAS COMMUNICATED!! YOU WERE NOT EVEN THERE, AND ARE ONLY ASSUMING THEY COMMUNICATED. YOU ARE CORRECT THE INVOICE WAS PAID AT A LATER TIME, BUT ONLY BECAUSE YOUR WORKERS ASKEDNUS FOR OUR CREDIT CARD INFO AFTER THEY MADE THE HOLE IN THE WALL , AND SAID THE CARD WOULD BE CHARGE. We had a leak in our bathroom and we figured it out where the leak was coming from. The workers came as they advised, they were shown to the restroom to inspect, and told us that we needed an access panel (we didn't have one) but before any further updates/explanations they went ahead and broke out some drywall lower to the floor (not where the panel access door would go). It was not a small section it was pretty big. They left to home depot they got the access panel, and new faucets, which we only found out after they came back because all they said was we will return and they did a few hours later.
Once the access panel was complete I said, well you can't leave me that mess you made, and at that time they said, oh we don't do drywall, umm ok but you were quick to destroy my drywall and not even think to ask if it was ok, or to explain what the process was before you destroyed my wall. It definitely was lesson learned, and an expensive one ($1200) not to mention now I have to find someone to come and make it right. Now that I am writing this review, I am thinking they didn't ask for permission to destroy my wall, nor advise us of what they were going to do.
I'd been without a regular plumber for a while and suddenly needed a simple snake job in my bathroom sink drain. I've done similar jobs for myself, but I was on a time crunch and figured professional plumbers could do it more easily, faster and cleaner.
I found New Generation on yelp; they were local to me and had an appointment the very next day. As the 1st half of the 2-hour window waned, I called dispatch and they were very responsive to my looming time constraints and kept me posted every step of the way. Martin and Henry showed up with time to spare. They were great--smart, amiable and overall, well, cool. Booties, masks, all very professional.
They hit some roadblocks under the sink initially, but overcame and opened up the drain pretty fast. My sink's plumbing was pretty rickety when I moved in 20 years ago, and I was worried it wouldn't survive a professional snake. Well, Martin said it was a close call and suggested he replace the whole upright, p-trap, yada-yada under the sink--all those pipes down there. He shot me a reasonable price, they banged it out--even checked for leaks under the house (it was a rough snaking)--AND they got me to my appointment on time.
They advertise themselves as an emergency plumber. I get that. Would I call them for some huge plumbing overhaul? Well...IDK. I'd certainly check with them, and probably get a 2nd/ 3rd opinion. But for a small to medium-sized problem, there's no doubt NGP will be my first phone call from here out. Very satisfied!
Nick I.
11/10/2022 12:00:00 SA
We are returning customers for NG - extremely responsive, reliable and trustworthy. The technicians are also warm and friendly which we appreciate. Martin G and John came out a second time to look at our bathtub and they fixed the problem in seconds! Really appreciate it and highly recommend!!
Afshin S.
01/10/2022 12:00:00 SA
They responded right away to my emergency (plumbing overflow in master bedroom bathroom) but they had no availability today and there wasn't much proactive action on the part of the person who answered the phone. There was no maybe tonight maybe tomorrow just nothing available today....click....goodbye
They responded quickly, came on time and did a great job.
Danai B.
05/03/2022 12:00:00 SA
These guys are fantastic! They are very responsive, super fast and very good at what they are doing. They were able to replace my faucet in the most efficient and professional way and went a step further to explain why I didn't need a part I originally thought was needed. I am definitely calling them for any future plumbing work and I will be recommending them to my friends!
Thanks Jimmy & Macario! They were punctual and took care of my plumbing issue! I appreciate your quick response New Generation! From initial in take caller, Pilar through the actual service and Lana emailing receipt. I'm a 100% happy customer. Will save your number!
Neil D.
09/09/2021 12:00:00 SA
I needed a leaking shower faucet fixed and I called all 5 places next to my house. It seems like nobody wants business because nobody picked up or responded to my texts/voicemails even after two days! The next day I expanded my search and New Generation Plumbing picked up right away and they had a tech, Martin, out to my house 3 hours later the SAME DAY. That's service! Martin greased up the cartridge and retightened everything (as the cartridge was only a year old). It fixed the problem!
Martin was very respectful, wore his booties and cleaned up going the extra mile to provide good service. I'd highly recommend you guys call them for your needs - it's great to have somebody to recommend in the NELA area.
My kitchen sink was leaking, I called a few plumbers and no one was available. I called new generation, Martin and his buddy came in 20 minutes, they didn't even charge for an on site estimate, while others charge $90 just to show up. I used them for a few times and they always come fast and fix it perfectly. Their work is efficient and reliable. I definitely recommend them.
Really happy we found these guys. They have come by twice and both times they were honest and helpful. I appreciate their excellent customer service and won't hesitate to call them in the future!
WOW! This place is amazing! I called in the AM and got on their schedule the same day. The plumber came out and did not charge me to tighten the screws on the toilet seat. I plan on using them going forward for my plumbing needs.
They did a great job. Turned out to be a bigger job than expected but they saw it through to completion. Even recommended a handyman to complete some of the finish work who did an excellent job. The only downside was the price. Not outrageous but more than expected. Overall, I would highly recommend this company,
Third time using these guys and we are thrilled each time. Super responsive, great communication, and everyone is just really nice and professional. We've used them 3 times for major leaks repairs and some thing as simple as changing a toilet valve. This last time Fernando & Juan didn't even charge us as the repair was a quick fix and very minor. Extremely professional and get the job done perfectly Everytime!
Our water heater was not working properly and the staff at New Generation Plumbing was great in providing me with good service at a competitive price! For reference, we paid $175 to change the water heater valve. Definitely recommend!
Had a great experience with New Generation Plumbing. I was pleasantly greeted by a real person to make my appointment. My appointment was booked for the next day. This morning I was called with an update on the status of the plumbing technicians and then they arrived exactly when I was told they would. I worked with Martín and Charlie who were both VERY nice and helpful. They worked swiftly and completed my job with ease. I will be calling this company again for any future plumbing needs.
Carlos and Martin came to my rescue. They are professional, courteous, clean job from start to finish and they take my misery away which is to install a new valve on my leaky hot water line to my kitchen faucet. I cannot believe it that they didn't even charge me even when I insist to pay. They are just flat out outstanding plumbers. It is rare to find people like Carlos and Martin and I will definitely call them again when I need a plumber and will recommend to all my friends. From the bottom of my heart thanks so much guys! Awesome job!!!
I had a toilet with a cracked tank and wanted it replaced ASAP. I contacted them (and several other companies) Wednesday night around 8:50pm via Yelp messages. New Generation replied very quickly and immediately with a quote for the services (toilet pick-up from Home Depot, and then installation). I didn't confirm immediately as I was checking with other companies as well. I responded about 15 min later, but didn't get any more replies that night, which is understandable given the hour. In the morning, at 8am, I replied again to get the conversation going. They took my phone number through Yelp messages and someone called me about 20 min later. At first, the person was unsure about the store pick-up as she said they don't usually do that, but I told her that I was given a specific quote (a fee just for the pick-up) and she immediately said that they'd honor that, then. She scheduled me for an 11am-1pm service window.
I was happy to see that Martin and Charlie arrived at my door at 11:05am! (I wanted to get this done early as we had plans later in the afternoon and I didn't want to get caught at home.) They made very quick work of removing our old toilet and taking it out of the house. Then, they brought in the new toilet and proceeded to get it all set up.
They were in and out in less than 2 hours. I had considered trying to do this myself, but I'm glad I didn't try. Toilets are heavy and it would have taken me a lot longer to figure out how to do everything.
Thanks to Martin, Charlie, and the office staff that made everything so quick and efficient at a decent price!
Hector V.
04/06/2021 12:00:00 SA
Nothing but good things to say for them. Had my water heater go out overnight, searched yelp and got a couple of responses but no one was able to come out next day. New Generation Plumbing contacted me and was able to book me for a next day free estimate appointment to check out what was the issue. Turns out my water heater was older than I thought and parts would not be easy to come by after some research. They quoted me fairly both how much repairs would be if they were able to find the parts, but ultimately recommended I do a full replacement. They were able to do the complete install same day within a few hours. They were even able to replace a broken shut off valve for a bathroom sink near where my water heater was installed.
I appreciate the great work they did, how quickly they responded. They were very kind and answered all my questions I had, didn't push me to do one thing or another. Would definitely be using them for my future plumbing needs. Thanks!
We had a new tankless water heater installed. Fernando was very friendly and responsive. I compared the cost with the other companies and theirs was the most reasonable. They did a good job.
NGP was responsive to my calls and showed up to diagnose the problem w/ in 24 hours. They explained the problem well and they offered a fair quote in comparison to other reputable plumbers. There's a lot of competition in LA- so, in addition to having exceptional reviews, the qualities which set these guys apart from the other plumbers I called was communication and a willingness to offer a fair (not cheap) fee for service. I recommend them!
Josue Donate changed a new toilet for me which works great now. He also resolved my water pipe issue. I was glad Josue came to my repair. He was very helpful in any way to make it convenient for the customer. And spending a lot more time arranging the logistics to ensure the customer is well taken care of. I liked working with Josue.
They scheduled an Appt the next day . The estimate to come in was a bit high . The part that they fixed was done in about 20 min. No reduction in the fee , but they are plumbers and I needed my water back on . Very friendly and professional .
Gary G.
01/01/2022 12:00:00 SA
A plus workmanship. Prices are fair and Jake is very honest about costs and what needs to be done. Had a fairly large job and they handled it with ease. Highly recommend.
Greg, Sam and Henry did an excellent job of helping us, and New Generation Plumbing came out immediately to help us solve our plumbing issues. They were prompt, friendly, helpful and educational, and have very fair pricing. Extremely professional company! I would recommend them exclusively in the future, and we will be calling them again if we need any help!
Exactly what we needed. Fast turn around time. Great Team work with Fernando and Chuy. They diagnosed the problem almost immediately and handled the problem Lightning quick and safely. I'll definitely call them for my plumbing needs next time.
Martin was extremely kind and helpful. He fixed our disgusting dishwasher problem in under 5 minutes. He also explained why it was having problems draining and made some adjustments to the way our tubes were set up so it wouldn't happen again.
Highly recommend
Raffi S.
12/04/2021 12:00:00 SA
Excellent and professional service by Jake and his team (Henry and Martin). Did a great job in assessing, communicating and repairing the shower leak. He was able to quickly find the part and have his guys repair it. No upsell and no attitude. Will hire them again for other plumbing needs.
Very grateful for the late night emergency service and advice. Overall very positive experience and reasonable fees. Will call them for our next plumbing need.
I contacted New Generation Plumbing, and not only were they accommodating to my schedule but prompt and professional. They sent out Martin and Jose, who promptly replaced a leaky faucet in my kitchen.
I appreciated the top-notch work, clean-up after, and attention to following COVID-19 protocols.
They were also mindful of making sure my cats did not escape when they went out the door to get supplies. I respect the type of care individuals show when they enter my home.
It's no wonder that when my bathroom faucet started acting up, I quickly contacted New Generation again, who again promptly fixed the issue.
You can be sure that I will be calling them again for future problems, issues, or projects. You will not be disappointed, and the price is spot on too!
After reading the multiple positive reviews, I decided to call on a Saturday morning to snake my bathroom shower for a slow drainage after a bathroom remodel. My call was answered immediately and the appointment was set. I did receive a call from a staff member to inform me the technician was running 30 minutes late but surprisingly arrived much sooner. Tony, the technician and his partner, were super professional! Took them less than 30 minutes to snake the drain and I am now a happy customer! Tony also suggested some repairs for the future, which I was well aware of other issues. Excellent price and excellent experience! Very professional company/staff!
Martin D.
02/09/2022 12:00:00 SA
Overall positive experience.
Rates are fair and the service they provided was excellent.
I'll definitely keep them in mind for future work.
Candice B.
07/08/2022 12:00:00 SA
Martine and his assistant arrived at 9:08am, right at the start of the 9-11am window. Yes! They quickly assessed and fixed what was wrong with our Noritz tankless water heater, even though the app for it wasn't working. Boom! We will definitely be calling New Generation Plumbing again if we have any other plumbing issues.
Summary: Everyone at New Generation Plumbing is a pro with integrity, skills and commitment to problem solving and quality--especially Jose and Esteban.
I've met 6 different techs at New Generation, because I bought a house that is even more busted than we thought. I can't afford to do everything this house needs right away, including all the plumbing. But we decided to have a toilet installed, sinks snaked and a tankless water heater installed. We were dreading the cost of the new heater, but feel like we got a good price and an incredible value for the quality of the workmanship from the team that installed it.
Jose and Esteban showed up exactly on time for each day of the job, and worked nonstop for 7 hrs straight building an entirely new system of pipes for the tankless app heater in a new, more efficient location, and they left the old heater's spot looking clean and fresh. Jose was really transparent and explained all of my options at every step, and addressed other safety issues he came across along the way efficiently and creatively. He answered every question I had about materials they were using, how things worked, and what I should look out for in the future. It was the best experience with any company I've had in trying to get this house functioning.
Follow up is excellent--the day after the install I had a question and the office folks worked to find a tech who could come right away on a weekend. Jake came out and answered my concerns quickly and assured me it was no big deal to make the trip, because we did a job for you, you're our priority! Knowing they won't leave me hanging if something comes up is a big deal when you are spending a lot on essential systems for your house. Happy we called the New Generation team.
Jonathan R.
08/03/2022 12:00:00 SA
My first project w New Generation was a success. The crew (Henry and Sam) came out as promised on time and did the work in a fast, courteous and professional manner. No issues so far on the repair. Way to go!! Thanks!!
We had a leaky kitchen faucet that needed to be replaced. Most plumbers were booked up until after New Year's. This company sent someone out the very next morning. They were on time, Covid safe, and very polite. The estimate was reasonable, and then they were able to schedule the very next day after we secured the parts we needed. They arrived early and completed the work very well. They also gave us advice on how to better protect our water filter from the sun. Very helpful and professional.
Writing an overdue review as New Generation Plumbing assisted me in a huge way a few months back.
I am the facilities supervisor at my company and we hold many events at our office. One day during a memorial service event, we had a pipe issue with our bathrooms. Waste was coming up form the drains in our bathrooms.
I gave New Gen plumbing a call and they responded as fast as they could, within an hour of the issue.
It ended up being a big job that required replacement of pipes and running a fiberglass liner through the rest of the system. They gave us a more than fair price for the amount of work being completed.
Martin was my primary contact and he was attentive, honest, and diligent in solving all of our issues. I will be using New Generation for our plumbing issues moving forward. I definitely recommend them.
Cari G.
01/11/2021 12:00:00 SA
I called New Generation Plumbing because my sinks and toilet weren't draining properly. They responded promptly and sent over Jose & Martin. They took a look and told me the toilets were doing their job, it's just that they were old (from 2005) and I could buy new ones if I wanted the toilets to do a better job, but that they were functioning fine. They also took hair out of the sink drain, which improved the water flow.
Jose & Martin were professional, on time, very polite and wore their masks. I'd definitely recommend New Generation Plumbing and will use them once I decide to upgrade my toilets.
Reached out to the company and got a response back in less than 10 min. Natalia spoke with me over the phone and got all my info. Assured me they would have a team member at my house within the next hour.
Fernando showed up on time and was super friendly! He asked me questions about my bathroom to determine the potential problem. Within a minute, he was able to determine the possible thing causing the problem. He advised me to wait a week to see if anything changes and if not, to give them a call back.
Overall, friendly and reliable company! I especially appreciate Fernando's honesty and willingness to help. Instead of urging me to spend unnecessary money on services, Fernando advised me to try out this solution first. Definitely would recommend.
Jake is an amazing plumber with excellent attitude and customer services. I had a toilet replacement job in one of my rental apartment units. My tenant called in with this emergency situation since their toilet came lose and fell off. Jake came for the rescue within 12 hours.
When he arrived, my tenant has managed to re-secure the toilet back in place and made it functional again without any water leaking. Jake inspected it and could not find anything to repair. However, Jake inspected my sewer with his camera since we complained about seeing roots in the drainage pipe. He took his time to clear that rooter dranage concern while he was there.
I asked him how much I owe him later on. He surprisingly said nothing. He said that this is always part of his customer services to quote and inspect. No money is necessary if the need to repair is not discovered and no repair is done. Wow not even gas money!!! That's why I said that Jake is amazing!!!
I have searched and communicated with a dozen of plumbers before hiring New Generation. So glad that I chose Jake. He is not just honest but prices are very reasonable too.
I've been using New Gen for about a year for different plumbing needs in my new home. They've inspected my sewer line, fixed leaking pipes from a tub, serviced my tankless water heater, and more.
I always find the people who come out to my home to be honest and helpful. They're one of my favorite contractors to work with because they come out quickly and tell it like it is.
FYI, they did recently start charging 3% for credit cards, which they didn't do in the past. I understand it's probably necessary as a small business. I prefer to pay with card for consumer protections and now it's a little less convenient with the extra 3%, especially on a bigger home repair. No worries. Just something for you to keep in mind if you use them.
Fernando and Martin came to the rescue to asses a leak in our kitchen faucet and unclogged our bathroom sink. They were professional and were able to resolve my issue quickly. Will definitely contact them again.
Teresa P.
12/09/2021 12:00:00 SA
Martín is reliable, honest and punctual. We have used New Generation for all our plumbing issues big and small and referred him to all of our friends because we've always been satisfied with the work they do and always for a reasonable prove.
Nire A.
05/04/2022 12:00:00 SA
These guys are great! They were professional and friendly, showed up on time, and fixed our leaking faucet with the correct parts : ) for a good price. I'm not at all knowledgeable about plumbing but they were patient to answer my questions too - would definitely recommend!
Great job by these guys! I finally had enough money to run a new 3/4 water main. The technicians also descaled my tankless water heater at no charge. Very happy with their work!
My sink was backing up and my garbage disposal wasn't working. The plumbers came and got it to work again, but noted the disposal was rusted/aging. I appreciated being given the chance to choose whether they replaced it or not, and in the end I decided to have them do it. I asked them to fix one other thing while they were at it, and they were kind to add it on. I also appreciated how the men handled my over-eager dog, who kept trying to join them. Overall, a great experience.
We needed to replace a leaking hose spigot, they were able to send out two technicians very quickly, and fixed it in a short time at a fair price, even though they had to come back separately to be able to turn off the water.
Martin and colleague responded quickly to an emergency and repaired
a leaky pipe efficiently and competently. They saw the problem with the water leaking in living room immediately where as another plumber
spent about 6 hours and many dollars fixing the wrong problem.
This is our new go -to plumber. Very professional ad pleasant.
Despite the schedule mixup, office staff and technicians were great!!!
The sewer under our driveway to the city hookup was damaged and root infested. New Generation came out to water jet the roots, but video showed that some of the sewer had collapsed. We decided to replace the old sewer with a new one using the trenchless method. Tony and his team were super professional. A job that was supposed to take three days only took two and the finished results were excellent and the price was reasonable. The concrete patch they did on my driveway did a perfect match for texture and the seam is almost invisible. You expect a plumber to know plumbing, but the concrete work was a major added bonus.
I hired this company to install a $250 water filtration system. They sent two guys out to install it and I was charged $395. They installed the small faucet lopsided and the unit made a sound like a motor car. They sent two guys a week later to fix the problem. But the loud, spontaneous motor-like noise continued. They indicated that there was nothing they could do. I end up hiring water filtration company and a whole new unit. If this company cannot install a simple water filtration system, I'm not sure they could be trusted with a bigger plumbing job. I would not use them again for any plumbing problem.
I've been dealing with a jammed garbage disposal since I moved into my new condo and haven't been able to properly use my sink. I called New Generation Plumbing on a Wednesday and they were able to send Martin over on Friday morning.
First off, the wonderful person on the other side of the phone was so friendly and honest. Unlike other plumbing companies I've worked with, New Generation Plumbing is there to serve customers and make sure you're getting what you need. They ask all of the right questions and are genuine.
On the day of service, Martin came in on time and was so respectful. He wore booties before he entered the condo and got my garbage disposal working right away! He explained what had happened and gave me a tool so I could avoid something like this in the future. He was incredibly kind and was also just so lovely to speak with. Thank you so, so much, Martin!
New Generation Plumbing is now my go-to plumber. If I ever have any issues again, I'll know who to call :)
Jesse R.
03/06/2021 12:00:00 SA
These guys do great work and there rates are well worth it! The quality of work and time frame was amazing. straight forward project estimate with no upsells .
Will definitely use again
Rarely have I needed to get hold of a plumber, but recently some work was needed at a relatives home, and we looked into New Generation Plumbing for the help. Martin definitely helped the process of work become easier to understand, we took on repairs and all problems were solved. Will reach out again when it's time to purchase my own home.
These guys are great! I had some shower handle problems and it didn't seem like too easy of a fix for me. I contacted some plumbers through Yelp and luckily one of by them was New Generation Plumbing! They got me an appointment the next day and arrived within the 2 hr window. I had just gotten another plumber come and look at the problem but he seemed to quote me a pretty high price plus the other plumber wasn't as courteous as these guys. They introduced themselves as Henry and Hector then instead of just walking right into your house they put in their shoe covers first. Of course they are already masked up. They quickly diagnosed the problem and gave me a fair quote, much lower than the other plumber. I felt at ease with these guys already especially Henry. He was always very calm and had the knowledge to explain everything. It was obvious he was trying to up-sell me on anything. They told me they needed an hour to get some materials and they were back within the hour and got the job done pretty quick. Where they really took the extra step was when they noticed another problem after and instead of leaving they offered to look at it and gave me some info on what i should do. Again, they didn't try to tell me it's going to be another xx$ to fix it. They told me what needed to be done. Really nice and professional! Would highly recommend
Kristen B.
08/12/2021 12:00:00 SA
Fernando and his team were extremely reliable, professional and efficient. They offered us reasonable quotes for our sewer and plumbing needs. This is the 2nd time we've called them out and they fixed our issue before the weekend! Impressive! We will definitely put them on speed dial. Thanks again!
I am so impressed with New Generation Plumbing!! I called them with a sewage issue and they squeezed me in their busy schedule. Jake & Jimmy came even earlier than expected ( which never happens!). Jimmy was very thorough and with snake camera made his recommendation. He did hydrojetting to clear roots etc. He was professional, respectful and not at all condescending. In the past I have had plumbers be condescending or try to take advantage because I have no plumbing knowledge- not Jimmy! He was patient and honest. This is why I will recommend them to my friends and call them in the future. Thanks again Jimmy!!
The dispatcher / operator is incredibly helpful. The plumbers are professional and reliable. They also communicate well.
Martin and Carlos are fantastic plumbers. They are super professional and knowledgeable. They came right on time and took a look at minor leaks in two toilets and were able to immediately assess and mitigate the issues. I would definitely work with them again
Scott C.
08/03/2021 12:00:00 SA
Nice guy over the phone and in person when he came to evaluate the problem with my shower, but I had to reach out to them after a couple days had passed since the consultation without any response. They were having trouble finding the parts needed (understandably because my smitty plate was different than what came with the installed hardware), but I was then notified that he was leaving town for several days. Another guy was supposed to contact me and pick up where he left off, but that never happened. So I waited until a few days after he was supposed to be back in town, only to find out that they still had no answers for what parts were needed to fix my issue. Pretty frustrating, and a waste of time considering someone else could've had this fixed by now.
I submitted a quote online with New Generation and got back to me within about an hour asking to schedule an appointment for a quote. Was able to get an appointment same week, the job was to repair a leaky facet. Plumbers were right on time and gave me a quick estimate. I scheduled for a few days after accepting their reasonable offer. I had another plumber unsuccessfully attempt the same job so I wasn't sure if these guys were able to help me but they were able to do so. Guys were very knowledgeable and were able to perform the repair without a hitch.
COVID-19 safe, came into my house wearing gloves and masks the whole time.
Services was outstanding.
I had a deep clog issue that that quickly resolved.
We found out we needed a new toilet. Got it fixed all in an hour or less.
Workers were fast. and I will definitely be using they services again.
Fully recommend this company.
Very fast, friendly and professional service. I had a clogged shower drain that plunging wouldn't budge. Within about 2-hours of the call they had a very nice plumber named Fernando show up, unclog the drain and charge a reasonable price for the service. I will call again when we're in need. Thanks NGP.
Olivier D.
02/02/2022 12:00:00 SA
I tried to install an under-sink filtration system myself, but ended up having to call a pro. I contacted a few local plumbers, some declined, some charged twice the amount. NGP ended up charging a reasonable price, did a great job, and even pointed to another issue which I had not noticed (without forcing my hand).
Mircat M.
08/02/2021 12:00:00 SA
So professional, so helpful, so kind! Fast and super knowledgeable. We'll be working with them on all our future plumbing needs!
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