I am shocked at all the 5 star reviews. Unfortunately, I did not have the same experience:
1st visit - Andrew came to my place to figure out the source of my leaking shower head. He was not particularly cordial, nice or professional - he was not wearing a mask and wore his boots directly into my place leaving traces of debris all over my bathroom floor from his boots. I brushed it off and gave him benefit of the doubt - we all have bad days, right?
2nd visit - Andrew has the part, and replaces it, which fixed the leak in my shower head. However, he told me I had to have my shower head in a certain tilted position in order for it not to leak (when I've never had to do that before). Then, I didn't notice until after he left that the knob was installed in the opposite direction from before. When I called him, he was a bit short and rude with me and told me it was not a big deal. To me, it is a big deal because of my injury in my arm and also having always turned it one direction since I moved into my place (5+ years ago), to suddenly have to turn it the other is a nuisance and takes getting used to - why should I have to deal with that if I don't need to, and am just asking for it to be installed in the original position like before?
3rd visit - he comes over to try to reinstall the shower knob in the original position. After taking it apart he says it can't be installed in the old position. I found that odd, and questioned him a few times because I was genuinely curious why it was not possible. I knew there had to be a reason but God forbid I ask! He responded very rudely, and couldn't give me a proper answer (because he couldn't do his job of finding out why from the manufacturer or where he bought it from) except that that's just the way it is, and that he didn't know because he didn't make the part (Wow, really?). Very short tempered and raising his voice, he tells me to not waste his time, pressuring me to make a decision on how to reinstall it in a different position and he left shortly after. Still not being satisfied with his extremely unprofessional behavior, I called him after to nicely ask him about the part - what the brand was and what is the serial/part number so I can try to find an answer myself since he won't. All he did was tell me the brand, and said he didn't know what the serial or part number was - couldn't even bother helping me get that information when he purchased the part. Before he got off the phone with me, he even told me that I'm not going to get an answer because the people that sell these parts are idiots (his words) and once again told me to stop wasting his time. This is after I paid him almost $400 (no more than 2 hours labor and about $100 for the part)!!!
Well, 1.5 hours later after speaking with the actual company that makes the part and another store (idiots) that sold the part, I got an answer because there WAS a reason why it was turning the opposite direction, and it was the idiot (store) that solved the problem for me - something Andrew should have tried to find out for me especially when he is the professional here and bought the part and provided the service.
I always try to give people benefit of the doubt and treat all with kindness but the way I was treated was not acceptable. This was a very disappointing, expensive and unprofessional experience and I hope no one has to go through that.
Please don't waste your time with Andrew unless you want to be treated like crap.