Best in

I couldn't find the keys to my backdoor dead bolt lock. I called and they answered. They came promptly to my house same day ata time that worked for me after work. Very reasonably priced. Very friendly and professional even in this day of asocial distancing. I'm thoroughly glad I found them. You will be too!

Quick to respond and fast reliable service. Great quality of work. I highly recommend this service

OMG....my car was running, and locked.
It was after 5:00p.m. I thought it would take him an hour to come.  To my surprise it was 5 min.  Very nice man, didn't make me feel stupid for my stupid mistake.  I highly recommend this business.

Advertised as 24 hour availability and automated answering service reiterates that claim.   Forwarded to an "operator " line 12 times over 30 minutes, so I'm seriously considering the claim to be false.

Excellent experience. I had to replace a lost Nissan key.  This business was efficient/fast.  They are experts at their craft.  We were on our way in no time and at a reasonable price. It's nice to encounter people who care about their business and about their customers.  I'd recommend this business in a heartbeat.  Dan

Called them about a mailbox that would no longer open they responded quickly gave me a time, came out within that time frame and was fast friendly service.

A couple months later, in the dead-heat of Summer, My wife and I accidentally locked ourselves out of our home and vehicle directly in from of our home. I called AA Affordable and he was on his was to another call in another city. Upon learning that we were lock out in the summer heat he immediately re-dispatched himself to our location to assist in reentry to our home. He arrived within 20 minutes and was literally a lifesaver. Thank you! Thank you! Thank you!

My teen daughter locked her keys in the car at school and that is when we learned that the spare key was only a valet key and didn't unlock the car! Sage locksmith responded immediately to my request for quote. They were up front with the cost and got a technician out immediately. The tech got stuck in traffic delaying him 10 minutes (no problem) but I was impressed that he stayed in communication and let us know he was delayed and kept us updated on his ETA. Upon arrival he had the door open in less time than it took to fill out the paperwork. They took my card with a card reader right on site but also had multiple options including things like Zelle. I am very appreciative to have such a reliable - honest- and responsive company to use locally when we have these mini-Emergencies. Highly recommended and would use again!

Got off work early Friday 5/10 and dropped into A Professional Locks to look at a safe I was interested in purchasing. Spoke with a staff member who was professional, knowledgeable, and helpful. He gave me the information and pricing that I needed. I was in and out very quickly. I told him I would be back the following Friday to purchase the safe.

Walked into the business today Friday 5/17 to order/pay for the safe and set up a delivery date. Staff member remembered me from the week before, was again friendly and helpful.  He called to find out if they had the safe I wanted in stock. Turns out they did not, however they had an upgraded "loaded" model in stock in the model I wanted. The owner worked with me without any haggling and gave me the "loaded" model he had in stock for the price of the basic model (I actually came in to get). He told me he would rather have me get a safe now than wait the month it would take to order the one I originally wanted.

I am one happy and satisfied customer with a great deal on a safe with extra features I was not expecting to get for the price paid.  A+ for A Professional Locks staff and owner for service and taking care of me - a first time customer. HIGHLY recommended!

I have used Northwest Lock & Safe multiple times, for keys and locksmith services.  I have always had wonderful experiences and their employees are the best to work with!  Great company and people!

Needed a last minute re-key of the house after leaving a house key in an Uber. Was extremely quick to respond and very friendly. Explained everything and cleaned up after themselves. Reasonably priced for the last minute Saturday service call as well. Would definitely recommend them for your locksmith needs! Still waiting on the other companies I called to call me back!

I ordered a locksmith through Diamondback Locksmith.  They ended up sending me these guys.  The prices Diamondback quoted me were much different then the price Locksmith Guru charged.  

They initially charged me $180 for a door that took 2 min to open.  I was not told ahead of time what the price would be.  They said the price depends on how complex the lock was... Initially Diamondback estimates it would be around $80.

Long story short, I ended up reaching out to their management for what I believed was an excessive charge. After several weeks they credited me back almost half back, which I think was fair and an appropriate way to handle it.  Giving a much higher review than normal due to managements willingness to make it right.

Person on the phone was happy to tell me that they charge $29 for the service call $25 for the labor and after that would not even attempt to try to give me any sort of ballpark figure on what it would cost for a rekey or making a new key for a house lock. She kept saying it depended on the lock. Of course I get that but I'm not going to send out their service person without some sort of ballpark figure and they lost my business because of the vagueness of the possibility of what that price could be. Are we talking $50? $500? Are we talking $1,000? I told her it was a regular house Sledge door lock but still no ballpark figure of what it would cost. She did offer to have her service person call me on their way out to give me some sort of ballpark figure but I don't want a ballpark figure when they're scheduled to come out I want to know the ballpark figure to decide whether or not I want them to come out.

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

A week before Christmas, I took my son's Go-Ped in because it wasn't running. I had tried to rebuild the carb with a kit from another shop which is now closed and had given me wrong parts.

Called Bobs up and they said it would run $75-$80 depending on the issue. They seemed nice enough when I went in and they said a couple days would be needed for repair.  I also asked them to see about replacing 2 missing board screws and the bushings. They called a few days later and I went in to see a $142 bill. I asked them what had happened because this was off the mark from our discussion. I am told that they put several hours into trying to fix the carb only to replace it in addition to the salvaged screws and bushings which they were charging me $7.50 for.  Then I'm told, "well if you had asked us to call before replacing anything, we would have."  

My issue is that we did not discuss work that would double my bill. I understand markups. If you tell me I will have to replace the carb then I will gladly pay for the work that was done and either wait to pay the cost when I have money or I will do it myself.

I will have to keep looking for a reliable small engine mechanic. I have 2 lawn mowers, weed eater, and blower and of course an 11 yo's Go-Ped that all need work.

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

Called about obtaining a key code for my house key. Was asked for my home address and I instructed him that I didnt need them to come to my house that I would travel to their office location to obtain the key code. The male individual hung up on me. Called 2x and they again hung up/declined my calls. Rude and unprofesional.