Best Ductless A/C Services in Dallas TX

Owner personally came to my house to look at an issue when his other staff was backed up and couldn't make it. After finding no issue, he advised me of warning signs to look for and did not charge me for the visit.

This will be the first place I call if I have an electrical problem in the future since they treated me so fairly. I'm hopeful in my expectation that the work will be high quality and I'll be taken care of as a customer.

This is the worst company I have ever interacted with. After a visit from a man named Ira, I lost heat to my water in the bathroom. A few days pass and they came to fix the problem that they had caused and nothing was fixed. After talking to the 'Boss' for over 40 minutes on the phone nothing was still resolved. They didn't take responsibility for the problem and spoke to me in a very condescending tone. If your a woman who doesn't have a handy man around I strongly suggest you do not call this company.

Kevin was absolutely amazing. He was on time (actually early), very professional, great work ethic, very respectful of our home, and super diligent in his work. He did a great job and we will be using him again for electrical services. God bless.

Cannot say enough good things about Big Bear!  Professional, honest, friendly and competitively priced!  I was impressed every step of the way, from the initial quote to the final installation.  I highly recommend Big Bear to anyone looking to replace their AC unit!!

I have used Hightower for both my business and residential services. They have saved me countless hours of chasing the lowest price (which usually isn't). There techs come equipped with the tools to do the job. And if they don't have the part, they have a support team bring the part to the location. Their techs and support team make the company.

Very polite, gave me options, arrived on time, up front about cost. I had a huge leak in my front yard, they dug The hole, laid new line were covered in mud but pleasant and gave me progress updates as they worked.

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

This is a combo review. A/C was freezing up, showing signs of low freon. Helpful tech did a pretty thorough inspection and showed me several problems. He did a good job. He would get 4 stars.

I was not impressed with the hard sell for a new unit when the sales guy came by to meet with us. I expressed that we plan on staying here so we needed a good solution, but this was a terrible timing due to some financial uncertainties coming up. When I pointed out that the 16 seer unit (the Silver solution) was almost $5k more than the one we had done about 2 years ago in Mississippi (same brand!) he just smiled and said that is Mississippi, this is Texas. Alarm bells were going off when I very honestly told him I was in total sticker shock that the 14 seer unit (the bronze aka lowest solution) was over $10k and I was going to need a second opinion.

Here is what I find VERY shady. When leaving, they informed me they disconnected the A/C and it was just on fan since it was so low on freon. Also one of the main reasons for not recommending any repair was that the unit was from 2004 and it would be a waste of money.

Fortunately, someone at work recommended a guy that had done the work on our coolers and HVAC in the past. He walked in not knowing what BB had said. First thing he asked was why the A/C was off if all it was doing was freezing up. In his view totally unnecessary, he turned it back on but at 78 and it got us through the night with no problems. I can't help but wonder if this wasn't a tactic to make us so uncomfortable we would run to get it replaced (especially when my wife said something about maybe getting another opinion and sales guy laughed and said it was going to get hot), but maybe I'm being cynical.

As for the second point, he said the outside unit/heat pump was 5 years newer and really most of the problems BB pointed out were in the attic unit. He recommended replacing the attic unit and taking care of the outside by acid washing the coils and retrofitting for the newer freon since the old stuff was so expensive.

His solution had me up and going the next day, and the split with the new attic condenser and the retrofitted outside pump is working great.

Oh, and his quote had I wanted to replace it all was indeed almost $5000 less than Bakers silver solution so I guess it wasn't just a Mississippi vs Texas thing. However, he pointed out by only replacing half the split unit and doing the retrofit, if we keep the outside unit going another few years before replacement my total cost won't be much more than doing it this way, and we don't have to spend money that is very tight right now until down the road hopefully.

I felt like the other company listened to what we were saying and tried to gain a life long customer. Companies SHOULD try to be profitable and I have no problem paying for high quality, but I feel this crossed the line into gouging. If Baker gives you a high quote, do yourselves a favor and get another opinion.

My 2nd experience this year (I have a maintenance   package with them.

The 1st time they came out they recommended the replacement of a capacitor which they quoted for close to $400.  After researching and watching a 10 minute you tube video I repaired myself in 10 minutes after spending $16 on the part.

This time when scheduling the appointment, they gave me a 5 hour window of between 2pm and 7pm.  I got a call at 5:15pm telling me they were on their way and would be there at 5:45pm.  At 7:05pm they were still not here.  Finally showed up around 7:30pm.  Spent 1/2 hour at my house checking furnace and A/C unit.

Got quotes for duct work cleaning for $1400......no thank you

Pros: Scheduling service was friendly.  Quote was free.  
Cons: Primary technician was rude and condescending (assistant was fine).  Quote was obscenely high.  My second quote from another company was less than half the amount Service Today quoted.  I ultimately hired a licensed individual who did the work for 15% of the Service Today price.  The work (replacing 8 working smoke detectors) took less than 40 minutes to complete.  Service Today quoted $800, $1600 if I purchased the detectors from them.