Best A/C Repair in Houston TX

Showed up right on time and got the job done.  I called them on short notice and it was during a long holiday week

Definitely worth the read. For those that are like me that try and research and debate on quality vs price vs experience. Let this be a insight. I had a boot repair sanding machine motor go down. And I had hired a different company which I paid nearly $1000 for them to just trouble shoot and tell me that they weren't sure if they can fix it. Being that this is my means of business that answer was not good enough for me. So a friend as well as, quick response made me pick Paul Richard. (I appreciate your speedy follow up even though u were on vacation) the technician came out assessed the situation and multiple times rest assured the time it would take vs cost. The technician(greg) figured it out and had to go get the part. Well upon return and installation it still didn't work.maybe it being his tool he left and went to home depot to get another tool and comeback just to make sure.  With further troubleshooting found out that distributor gave him the wrong part and due to time he would not be able to have it installed and would have to reschedule till the next day afternoon. Stressed and a bit frustrated I said ok. I mean at this point it is what it is. So the next day comes around and I get a call from my mother. He had made it out of his way to get a back full to come in the morning and install the part. Thank you Juan Carlos. And to be honest yes the prices was a bit more BUT the quality, clear communication and attention to customer care surpasses the difference in price. I appreciate everything and the whole experience. We were scared because we didn't think it could be fixed and y'all did it professionally and whole heartedly. Thank you!

This electric company is top notch. From their dispatch manager Ms.Tina to there technicians. They are consummate Professionals and explain in detail the issues they diagnose and the necessary remedies that are needed. Jeremy their master electrician is very friendly and helpful. Elliott is extremely knowledgeable as well & rest assured you will be receiving best in class service from Mr. Electric. My two cents...when it comes to electronic work on your home there is no reason to roll the dice & go with a mom & pop shop it's best to stick with a company that you see their trucks doing work all over Houston.

Great communication and work! Definitely recommend . I was not in Houston at the time and had to Cordinate with my Tenate. He made it easy for me to do! Thank you .

They responded almost right away and we had a plan set within a few messages back and forth.  My project was having our broken garbage disposal replaced with a new one (provided by the Handyman).  The price was right and the work was done within an hour.   They left their worksite cleaner than it had been before and he took the time to explain all of the features and tips and tricks for extending the life of the new garbage disposal.  I really appreciate all of their hard work and I have even booked my next project with them as well.  Lastly, they were fully COVID prepared and remained so the entire time.

They sent someone out within a week. I had 3 problems.
Ceiling fan on patio doesn't work.
Plug at dock doesn't work.
A plug in garage doesn't work.
First - electrician showed 4 hours late at 5:30 pm.
Said he couldn't fix any of the issues. Said he didn't know what was wrong.
Recommended we get new junction box for house and maybe rewire.
He said he would send a journeyman over.
I question if he was licensed at all. Charged 149.00 with no fix. I was told service fee was 49.00.
No one ever called. I called their office and emailed with no response. 3 weeks later, still no response.

Awesome yet again - guys showed up and repaired a broken socket with another broken bulb in - thanks!

They put in a transfer switch and 50 amp RV connection at my house. They were super nice, responsive, and thorough. They took time and explained everything to me and also helped me think out what circuits would be best to power during an outage. I'm super happy with them and highly recommend them.

Also, they were super easy to book and pay. I'm really happy.

I called T&Z for a small remodeling job , they had a project manager (Ron)come by within two days and gave me a quote that was very competitive. They started the job at the agreed date and finished it to perfection!
I am extremely happy with the quality and customer service. I  highly recommend this company

I routinely try to support local area businesses. I gave Mr. Electric a try with an electrical issue and was not disappointed. I experienced a quick response, professional service and competitive pricing. Will use again!

Very satisfied! I was referred from a friend in the neighborhood that used a pro master electric for their whole rewire in their home and they were satisfied. I used a pro master electric to install LED lights around my home that lights up my yard at night and later on used them to change my breaker panel! This is my go to electric company !!!

Pete and his wife were great to work with. Needed to have a breaker replaced and some lighting issues troubleshooted. Very prompt and were able to offer same day service. Great rates as well. He's done a lot of electrical work for townhomes in Houston so he has tons of experience. Would recommend to anyone.

Eric came out promptly to provide an estimate and determined we can go with a different solution for the problem. He was extremely friendly, prompt and informative. Recommended based on honesty alone. Much appreciated, Eric!

The electrician was very knowledgeable. I was happy with his work. He was prompt, came out the same day. Issues all over the house were addressed. Happier now of some safety assurance.

I'll start by saying I had a terrible experience and would not recommend Harmony Electric to any of my friends or colleagues.

1) The electrician gave me an hour advance notice call and arrived an hour and 45 minutes later.
2) I was given the company's hourly rate but was not notified that it was a flat rate with a one hour minimum (no prorating). The work performed by the electrician took 30 minutes and when it came time to pay, we called the company's office to provide our credit card number. This is when we were notified that although the work only took 30 minutes that they will be charging me for the full hourly rate. When I tried to explain to the company that this was not previously explained to me, the lady representative (Laura) began raising her voice and yelling at me (talk about poor customer service). She flat out called me a liar (again, poor customer service) and said that the company fully explained to me their hourly rate policy prior to performing their services (which they did not and was the reason I was surprised in the first place). Reluctantly, I had my girlfriend call the company and pay them over the phone.
3) When my girlfriend called to pay, she (girlfriend) also tried to get an explanation of why we were being charged for a full hour's work when the electrician only took half an hour. The representative of the company (which repeatedly kept saying she was the owner's wife) also began yelling at my girlfriend (for a third time, poor customer service) telling her that things were explained to us beforehand.

We ended up paying the full rate partly out of frustration and partly due to the yelling of the company's representative. I'd also like to mention that the company's findings were to call the energy company. It seemed very unreasonable to pay full rate for 1) half an hours worth of work and 2) to get a call the energy company answer.

I would never EVER recommend this company to anyone.

10/30/17 UPDATE:

Response to my review from the Company:

Comment from Laura V. of Harmony Electric Co
Business Owner
10/30/2017  Dear Andrew,
Every customer is advised of our hourly rate and that the only time we can guarantee arrival time is first call in the morning.  We cannot pay an employee to sit and wait for you to come home. I don't raise my voice or call people liars and I don't tell people I  am the owner's wife because I am the owner.  I will defend employees that I know are honorable if you falsely accuse them. Most service companies have a service rate and I'm sorry you didn't understand that.  You did not pay the full rate as we gave you a discount to try to make you happy because you didn't understand the service rate.  Our technician called  you to inform you he was on his way but there was no answer, so he went to the next call and called you again when he was free to attempt to service you again.  We found that the problem was a power company issue and advised you to call them.  That saved you a lot of money.  I'm sorry if you were unhappy with our attempt to service you.

My response to above:

1. I had someone at my residence the entire time. Your employee did not wait one second for someone to arrive at my residence.
2. You indeed did raise your voice and did indeed call me a liar.
3. I did not falsely accuse your employees of anything
4. I do understand that service companies have a service rate. I think what you do not understand is that it was not clearly communicated to me. You're starting to sound very condescending like you did when we initially interacted on the phone.
5. Your technician called me to tell me he was running late because he didn't have his GPS to input my address. There was no instance in which he called and I did not answer my phone. Again, sounds like you're making stuff up to CYA.
6. My only regret is not having our call recorded so that everyone can listen to the way you talk to your clients and potential clients. After reading all the reviews of your service company, it appears that all those with unfavorable reviews have the same thing in common: lack of communication on behalf of your company and lack of respect by you/your representatives to customers. I would not go out of my way to post this unfavorable update review but I will not tolerate a false statement posted by you/your company in response to my initial review.

Today I have called Mr Electric 7 times.     Endless recordings and menu he'll over and over .     I left a message where they said you would get a callback.    The call came....again endless recordings.    I own several apartment complexes and am changing from gas to electric.    Need help for water heaters and stoves and requiring.    Huge jobs.     But they obviously could not care less.    They have done very good work several times for me but it is impossible to get help or talk with a live person.    I am now calling where a live person eventually picks up the phone.     Do they even care at all?

Had a brand new unit installed through Costco in October 2022, had a few issues with install but in a few visits and pushes from my end things were done as they should and parts that were initially spoken on were provided. Then came another issue with the heat part of the system not working, January of this year. I found out my heater wasn't working Thursday morning but decided to figure out if it was my thermostat before calling the issue in. Thursday night I plugged in my thermostat and figured it wasn't the thermostat but the actual new unit which was installed not even 5 mo ago. I called it in Thursday night and the appointment was made for Sat morning for Abacus to come in and check out the issue. On Sat it was discovered that it was a gas valve that would need to be reordered, since apparently parts are ordered as needed and nothing is kept in stock. They ordered it Monday and the part got delayed because of winter storms in Dallas, so it came in and finally got installed on Wed. Once the work was complete I asked for compensation for not having heat from Thurs to the following Wed, and all they would compensate me for is one nights stay for $100 and 2 years paid for their maintenance program ($99 x2 yrs) ...... first when I checked hotels at that time frame they averaged $135/night and also I don't think it's fair to not get compensated for not being able to stay warm and at home (Thurs to Wed - 7 days total). Now I'm waiting for an answer from the manufacturer of the AC system because Costco washed their hands of this..... they stated that it's either a discussion between Abacus or the AC manufacturer and not them. Still waiting for an answer from them. If I didn't spend $17k on a unit I would just let it be but I figured to put this out there in case anyone else needs to know what may happen once a unit is installed. Now I'm wondering how it will be with the warranty and all from here on out. Silvano (manager), Jonathan (Customer Service Rep) and Lance (operations mgr)  - not impressed at all.

Update: received a check today for the hotel stay for 7 days - which I appreciate and it was a nice surprise after all that's been. I would have liked to settle this without writing reviews or getting the BBB on this to find a resolution but I guess sometimes it has to go to those lengths for anyone to care and provide customer service in 2023. I will still wait on the final resolution which is to include 2 years of their maintenance program paid for with the initial offer. To be continued on the maintenance plan ..... will update as needed.