Harmony Electric Co

Just used Harmony for the first time and will definitely use again.  Lady who took my call was friendly and helpful Electrician came when he said and called ahead. He was very helpful and attentive and got the job done at a competitive price.

Been having problem with a particular circuit breaker tripping repeatedly and another company was not able to diagnose the problem. Today the outlets went out but the circuit did not trip.
Called Harmony- they were able to send Charles today. He arrived promptly and got straight to trying to diagnose the issue. He was relentless and methodical. He eventually figured out the problem. He explained everything and was a complete professional. The price was fair.
I will definitely be using this company for future problems and recommend them to others.
Charles was  great.

Harmony Electric Co., Inc was assigned to my mother's case that I opened through American Resources (Home Warranty Co). Charles called the day prior stating that he was going to be at my mother's property between 9-10am and he did. He examined the house and indicated that he wasn't able to fix the electrical issue. Since he wasn't able to fix it; I'd have to resort to a new company. Easy peasy right? No that was not the case. Charles started trashing my mother's home stating that he doesn't know how she's living there due to her house basically looking like trash. Mind you, it's in the early stages of remodeling. The house has been cleaned and cleared out to where it's just a big open space. The home isn't in the most pristine condition and we're currently working on that. The issue I have was the way Charles approached my mom by berating her. He could've easily said sorry, I don't know how to fix it in a professional manner and that's it, but he didn't. My husband and I called his employer (Harmony Electric Co.) and spoke to Laura (the owner) to inform her of what happened in the morning between her employee and my mother. Instead of listening to what transpired, she tried to deny it happening. I explained to her that my mother is Vietnamese and doesn't speak English but understands it. She had the audacity to say well, how do you know she even understood what he said. I mean what kind of response is that? An easily, I'm sorry this happened, and I will talk with Charles would've been great but to make a comment like that? We called to report what happened so that the issue can be addressed so that this doesn't happen again to someone else. We didn't call to argue with someone who has been in business since 1985 and doesn't know customer service.

Get a quote first before any work is performed or they will take advantage of you. They charge for travel time even if it's their fault. So if they forget parts and have to go back and get it, they charge for that time. Be cautious.

I had an issue that was not an emergency but did need a response so I would know how to handle. I called three separate electricians in the area. Harmony was the first to respond, letting me know that they could not attend to it same day, but at a time in the near future. We scheduled, he came as promised, let me know what the problem was (it actually could have been more of an emergency than I imagined), told me what he needed to do to fix it and also made some recommendations for my home.  He completed without fanfare, left as small as best as I am used to electricians leaving, and the bill was not surprisingly large. You know that that can be the experience sometimes, so that was refreshing. I did hear from one of the other companies, a day or so later. The third never returned the phone call.

Removed two ceiling fans and replaced with light fixtures on dimmer switch.  $500.  No permit as required by city of Houston. Threatened me with legal action. Refused to rectify the situation. Pictures show quality of their work.

I had a variety of electrical issues, one that needed prompt attention. I called Harmony Electric early this morning and Charles was at my door within a few hours. He was very thorough, fixed everything and gave me some pointers. Will use again.

Anthony (eletrician) was an hour late to our house. His excuse was that his phone was out of batteries and that he didn't have GPS. Very unprofessional right off the bat.

He poked around the breaker box in the house and the meter outside. From what he saw and measured with the voltmeter, nothing was wrong. He said that there was no way he could troubleshoot. Then he said he would check the breaker box again with another gadget and miraculously found the issue. His solution was for us to call CenterPoint.

This whole process took less than 30 minutes and he ended up charging the full hourly rate of $148 per hour. Because he did not have a working phone, I went inside to grab my credit card to call the office to pay. I was greeted by the lovely Laura (wife of the owner). I asked her a few questions about the rate and why it was fair to charge customers for the full hour when the electrician only performed half an hour of work. She immediately started to raise her voice and yelled at me. She said that the rate was fully disclosed and that there was a minimum flat rate of $148 for the first hour (which was not mentioned at all in a previous call when we inquired about the rate). After a couple more rude exchanges, I ended up paying. She mentioned that the electrician would stay the full hour and inspect the house (i.e. change light bulbs), which I declined because I just wanted him out. I went outside to get the invoice from Anthony but he was no where to be found. Again, very unprofessional.

I notified Laura that Anthony had left. She said he would come back with the invoice, but he never did.

This was one of the most frustrating and worst experiences I have ever had and would never recommend Harmony Electrics to anyone I know. There are glowing 5 star reviews on Yelp, but I struggle to see how this company could deliver such service.

EDIT - 10/30/2017
The lovely Laura messaged me (or Ms. Parker?) today. Thank you for responding to me 2 months later.

Comment from Laura V. of Harmony Electric Co
Business Owner
10/30/2017  Dear Ms. Parker,
We cannot identify you as a customer.  Please respond with the name you were billed under, otherwise we will advise Yelp that this is a false claim.

Who is Ms. Parker? My last initial is C and Yelp doesn't require me to identify myself by my full first and last name. I *was* a customer and I am going to post the invoice I received to the pictures as proof.

To Yelp - Please do not delete this review or any of the other bad reviews for this business. As you can see, Laura has gone through all the bad reviews and either (1) tried to make an excuse as to why they are not in the wrong or (2) invalidate these people as customers. Just look at reviews by Tracey S., Matthew S., Andrew L., etc. I have not seen any other business do this. If anything, the owners are more than apologetic and have offered me gift cards (i.e. businesses that are restaurants) or other remedies.

EDIT #2 - 10/30/2017 (I'm going to have to start time stamping these - 10:37am)

From Laura - UPDATE: Thank you for sending the invoice.  Now we cannot identify that you and Andrew are related and identify the job.  Please refer to our comments.  We cannot respond to a review if we cannot identify the customer.  I don't know if you are aware that we had a hurricane in Houston and responding to social media has not been a priority.  We already did give you a discount but there is nothing we can do to help you further.  Posting two reviews from the same household is misleading and an attempt to hurt our image.

If Andrew and I are not related, then how do I have an invoice (which was sent to my email directly by the way) to the job for his house? I am not asking for a response from the business owner since I already know how that goes (i.e. more yelling, condescending remarks to try to cover their tracks). I want to share my experience with future customers so they are aware of the type of service they may receive.

Thank you for mentioning Hurricane Harvey. Laura also reprimanded us because she had more important jobs, for example - those affected by Harvey, and I totally agree. But she was the one who provided the time slot of 11:00am on 8/31/2017 to come out and we accepted it. We did not ask her technician to come out as soon as possible and she did not have to schedule us in the midst of the Harvey chaos.

The $20 discount does not even begin to remedy the feelings of being robbed. I accepted it because it's better than giving the business $20 more than they deserve. How is posting two reviews misleading when both of us interacted with you and had the same, rude experience? That's like saying two people of the same household couldn't post 5-star review if they had a good experience. I bet you didn't tell Yelp to take down those duplicate reviews.

Harmony Electric (Houston, TX) installed a new breaker box for me in 2014 that has worked perfectly during the past five years.

A few months ago several of my indoor plugs were not working due to a short in one plug. Raul was able to identify the source of the problem within 30 minutes, and checked several sockets, and repaired one other that was not working. This was an issue that might have taken a less experienced electrician several hours to locate.

I am grateful for Harmony's honesty and integrity as a company, their respectful technicians' character, and highly recommend them to anyone wanting an experience with an ethical company.
Melody D.

Called them to find out some information about a master electrician and the older woman on the phone was VERY rude and combative.

I couldn't even get out what I wanted - she kept cutting me off!

Who operates like this??????

Really disappointing.

Just had a very frustrating experience with Harmony Electric.
I spent $345 to have my doorbell rewired. Was surprised by the high cost and spoke with the owner. Dennis agreed to drop the price *to* $345 from $400ish.  The experience left a bad taste (especially since my brother -- an out of town GC had already done the trouble-shooting and even walked the guys through it over the phone when they couldn't figure it out.).
The men who came out were quite nice enough but struggled to complete the job.
Fast forward 3 months, door bell isn't working again.
I called and spoke with Dennis who said he's send the same men back for an initial service fee of $148. To troubleshoot. Again.
I asked that he wave the fee for troubleshooting since we so recently had the work done. He got agitated and told me I didn't understand business. Seemed like an unnecessary personal attack during what had been a cordial conversation.
We went back and forth and he accused me of wanting something for nothing, of being cheap (in so many words) and of not having any business sense.
I told him I was disappointed in those accusations, in his seeming disinterest in reaching a solution to our electrical issue, and that I realized from our interaction that it was best for us to move on to another electrician.
This is actually the second time I felt like we were over-charged and our concerns were dismissed. Last time I chalked it up to a learning experience for myself. This time I realized they aren't the kind of company I want to do business with.
UPDATED TO SAY: The response from Harmony Electric both on the phone and on Yelp are precisely why we ultimately chose to have another company fix the issue. Bottom line, my goal isn't to win an argument, it's to have a door bell that works. Fortunately, another electrician in the neighborhood was able to fix the problem for us.

Got hosed by this guy whose simple rewiring to an internal fixture didn't hold up for even 6 months. When asked, he insisted on another $150 just to come admire their previous mistakes rather than at least agreeing to stand behind his previous work.  Owner was also quite condescending on the phone as well, which never helps.

Sorry, I can tolerate incompetent-but-nice or competent-but-rude, but I can't tolerate incompetent AND rude... Fortunately, this was revealed on a little a little gig. Needing a new electrical box, downstairs wiring and with an addition four months away, I still have plenty of time to find competent/trustworthy pro with better customer service skills.

Cons:
- High 1st hourly rate
- If you don't choose to go with them, they charge you a full hour - very high price for a quote
- Very rude lady who takes billing info
- Contractor let me go to the store for him to exchange a product that he mistaken bought even though, in his mind, it was a flat priced job

Pros:
- Contractor they sent was nice
- Contractor did a good job

Full Story:
I called to get a quote for a 2 part job and the man who answered told me the hourly rates and that when the contractor got there, they could give me an estimate. The quick 10 minute estimate seemed fair and I asked how much the materials portion of the estimate was. Doing some quick math, it came out to be that the estimate was for 2 hours of work based on their hourly rates.

Now, the issues likely arise from miscommunication on both sides as I should have asked specifically but I had assumed that this estimate and work being done was on a time and materials basis based on the prior conversations. They assumed that now that they gave an estimate, it was a flat priced job.

The contractor that was sent was nice and did a good job but had no parts with him. Once he returned from the store, he realized he had gotten the wrong part. Thinking this was a time and material job, I offered to exchange it for him and get the right part. My trip took 40 minutes and he had been finished with the main, more difficult, part of the job for 10 minutes or so. He popped in the exchanged product and finished up within 5 minutes. Total time that the contractor spent quoting and working was between 1 hour and 1:15.

When paying, they initially were going to charge me for 2 hours. I had assumed the cost would be for an hour or at most an hour and half of the contractors time. After talking with the man I originally spoke with, we agreed to an hour and half which is still more than I would have expected especially with consuming my own time. Upon trying to pay with a credit card, the contractor called a woman on speaker phone to take payment details who immediately stated very loudly and rudely that they wouldn't take credit cards from me since I was getting a 'discount'.

I won't be using them again even though the contractor was pretty good.

Called them about a dryer not working.  They called first and showed up 5 min early for the job.  Quickly found and fixed the breaker problem an I was running in no time.  I did have to pay extra for the breaker but was resonable price and did not try to up-charge me.  I will be calling them for my next electrical problem.

We have used Harmony several times and had great service.  I'm confused about one review clamming they charged her $148 an hour.  That is not their hourly rate, or has not been for us.

All  of the electricians we have had were courteous, professional, clean and respectful of our house.

I asked the electrician to take a look at some lines on the outside of house.  He advised me to contact CenterPoint to fix them for free.

When dealing with any contractor or service provider make sure you have an understanding of the rate and the expected time it will take to finish the job.  I would not wait an hour for anyone to show up.  I would reschedule the appointment or cancel and call another electrician.

Excellent. Diligent and knowledgeable they searched and tracked the electrical line and
probabilities, even climbed up through the attic.

Apparently a loose connection was the cause in the attic wiring. They reconnected and everything is working well now.

I found Harmony a few years back when I learned that our fuse box and electricity had all been wired wrong by the builder some 15 years earlier.  I always wondered why the lights would dim or the microwave not heat.  Once Centerpoint came out and saw, they turned off our electricity.  This was a Friday in a very hot August.  Harmony answered over the weekend, came out and looked, got the permit first thing Monday, and we were back in an air conditioned house by Monday afternoon. I haven't had anything as serious since that time, but Harmony has always been responsive, quick, pleasant and great to deal with.  I don't go anywhere else.

OK, so I managed to somehow remove the base of my kitchen light fixture while trying to change a bulb (don't ask me how that happened).  The fact remained that I needed to get it fixed - fast.  So I called Harmony Electric.

Short version: A professional, prompt company that knows how to service customers and still charge less than their competitors.  USE THEM!!

Long version: After the fiasco in the kitchen, I called a Name Brand here in Houston (who shall go nameless), and they told me that the earliest they could get someone out there was the following week. The following week? WTF??

I politely told them no thank you. Then I called Harmony based on all the reviews. (You guys are so good!)

Not only did the electrician make it out on the DAY I CALLED, but he was even a tad early! Wow.

He was very professional and polite. When I showed him the problem (and the replacement base that I bought at Lowe's), he told me that it was (a) an easy fix and (b) I didn't need the new base as he could reinstall my old one! WOW.

Needless to say, he got the job done in no time flat and even made suggestions as to how to save money on my electric bill with wattage usage.  Bigger WOW.

As for the price - his was much lower than Name Brand quoted on the phone. Plus, he didn't charge a service fee!  Now I'm REALLY impressed.

So, if you want a big or little job done with minimal headache, courteous service and a big savings for your wallet, Harmony Electric is the way to go.  All these great reviews can't be wrong!

I can't say enough great things about my experience with Harmony Electric.  Calvin went above and beyond to solve our issues.  He was courteous and professional from start to finish.  Truly one of the best customer service experiences I've had in a long time.  Not only did he fix everything in the house in a very reasonable amount of time and at a reasonable cost, he also found an issue with some lines behind the house - this could have developed into a serious issue, had it been left unattended.  Can't recommend this business enough and will be sure to use them for any future issues.

Let me start by saying I never give five stars. And I actually should deduct a star since the electrician was half an hour late and I had to call to see if they were still coming. But it was forgivable since he had a good reason for being late.

The electrician was very professional and managed to fix my mess with a smile. I've done contract work, so I know the game - take your time and run up the cost. This guy was fast - like he got right to work, came up with a novel solution to my problem, and had it installed much faster than I could have.

The price was way less than I expected to pay, and after all that, they gave me a mug. They are definitely getting repeat work from me!

Their electrician was on time, courteous, professional, thorough in looking for a solution  -- and fixed the problem we were having in our 77-year-old home very quickly.  I'll call them again for any electrical problems we experience.

Raul from Harmony Electric was great to work with.  Professional and knowledgeable, he showed up on short notice and took the time to do great work at a fair price!  I'll definitely be using them for future projects, highly recommend!

Raul (electrician) was an hour late to my appointment. Was able to quickly identify the problem within 15 minutes and still charged full price at $148. You would think there would be some kind of discount considering the electrician was tardy and the issue was minor. Seemed a bit unfair. Would not use this company again.

As of last Thursday, I was in the midst of receiving the inspection report on our home that we are selling and given our fast close date, was very concerned about getting a reputable electrician to do work on the report to satisfy the buyer.

I called around, frustrated to line someone up, and then I called Harmony, who I had never used previously. They understood the work I needed to have completed and the importance of timeliness. They said they would be able to have technicians at my home the next day.

Anthony and James came out and not only did they execute the work well, but they took time to ensure I knew what the issues were and why they appeared on the report. They were very efficient and the charge came in less than I expected. Anthony and James were very personable, professional and diligent.

If I have any further electrical needs, Harmony is definitely whom I will be calling.

I'll start by saying I had a terrible experience and would not recommend Harmony Electric to any of my friends or colleagues.

1) The electrician gave me an hour advance notice call and arrived an hour and 45 minutes later.
2) I was given the company's hourly rate but was not notified that it was a flat rate with a one hour minimum (no prorating). The work performed by the electrician took 30 minutes and when it came time to pay, we called the company's office to provide our credit card number. This is when we were notified that although the work only took 30 minutes that they will be charging me for the full hourly rate. When I tried to explain to the company that this was not previously explained to me, the lady representative (Laura) began raising her voice and yelling at me (talk about poor customer service). She flat out called me a liar (again, poor customer service) and said that the company fully explained to me their hourly rate policy prior to performing their services (which they did not and was the reason I was surprised in the first place). Reluctantly, I had my girlfriend call the company and pay them over the phone.
3) When my girlfriend called to pay, she (girlfriend) also tried to get an explanation of why we were being charged for a full hour's work when the electrician only took half an hour. The representative of the company (which repeatedly kept saying she was the owner's wife) also began yelling at my girlfriend (for a third time, poor customer service) telling her that things were explained to us beforehand.

We ended up paying the full rate partly out of frustration and partly due to the yelling of the company's representative. I'd also like to mention that the company's findings were to call the energy company. It seemed very unreasonable to pay full rate for 1) half an hours worth of work and 2) to get a call the energy company answer.

I would never EVER recommend this company to anyone.

10/30/17 UPDATE:

Response to my review from the Company:

Comment from Laura V. of Harmony Electric Co
Business Owner
10/30/2017  Dear Andrew,
Every customer is advised of our hourly rate and that the only time we can guarantee arrival time is first call in the morning.  We cannot pay an employee to sit and wait for you to come home. I don't raise my voice or call people liars and I don't tell people I  am the owner's wife because I am the owner.  I will defend employees that I know are honorable if you falsely accuse them. Most service companies have a service rate and I'm sorry you didn't understand that.  You did not pay the full rate as we gave you a discount to try to make you happy because you didn't understand the service rate.  Our technician called  you to inform you he was on his way but there was no answer, so he went to the next call and called you again when he was free to attempt to service you again.  We found that the problem was a power company issue and advised you to call them.  That saved you a lot of money.  I'm sorry if you were unhappy with our attempt to service you.

My response to above:

1. I had someone at my residence the entire time. Your employee did not wait one second for someone to arrive at my residence.
2. You indeed did raise your voice and did indeed call me a liar.
3. I did not falsely accuse your employees of anything
4. I do understand that service companies have a service rate. I think what you do not understand is that it was not clearly communicated to me. You're starting to sound very condescending like you did when we initially interacted on the phone.
5. Your technician called me to tell me he was running late because he didn't have his GPS to input my address. There was no instance in which he called and I did not answer my phone. Again, sounds like you're making stuff up to CYA.
6. My only regret is not having our call recorded so that everyone can listen to the way you talk to your clients and potential clients. After reading all the reviews of your service company, it appears that all those with unfavorable reviews have the same thing in common: lack of communication on behalf of your company and lack of respect by you/your representatives to customers. I would not go out of my way to post this unfavorable update review but I will not tolerate a false statement posted by you/your company in response to my initial review.

We have used them twice. This last time our AC went out, and Bishop came out in 30 minutes. They are affordable, efficient and incredibly knowledgeable.

They came out on time and fixed a problem I had with the power going out in my island kitchen. Quick fix and no parts were needed. Price for the service call was pretty steep (almost double) compared to typical service calls from other companies in the area.

I can't say enough good things about Harmony Electric on Yale. I have used them 3 times in the last year and every time they have been great. They are on time, quick, and friendly. The technician explained what was going on and some of it wasn't anything that needed to be fixed. It was an issue with my bulbs. I love that he didn't charge me unnecessary fees for something that wasn't broken. This is my first year as a homeowner so I don't have any idea what reasonable fees are but I can tel you my heart didn't drop when I saw the invoice. Give them a call.

Saying I HIGHLY RECOMMEND this company is simply not enough. All other electric companies wanted to charge $2175.00 dollars to change out my breaker box and upgrade it to 125amp to keep it from tripping. Calvin pointed out that my breaker box is pulling 200amps so the other companies were lying, and showed me what was causing the breaker to trip every time I used my AC. HousePro installed my AC unit and deliberately used the wrong size wiring and fuses. Calvin fixed all of the problem areas created by HousePro for $298.58.

Harmony fixed an outlet that wasn't working for me. They were prompt, worked quickly, and charged a more than fair rate. Highly recommend!

I needed help repairing my front porch light; it exploded unexpectedly.  My house was for sale and I needed the light repaired quickly.  I found reviews of several companies.  Harmony Electric had the highest of all.  I was nervous about picking a random company, but the lady I spoke to initially reassured me.  I was able to get an appointment on the day I called - a lucky fluke.  The gentleman took the light down, replaced the entire light with my replacement.  From the start to the finish the process was quick and the electrician did a great job.  I am so glad I went with Harmony and I recommend the company for your electrical needs.

Bishop was here 'before' our appointment time, courteous, thorough, and easy to work with! Look no further! Kissed several 'frogs' before I found this Prince!

Great job and really great team! They were prompt, worked great with other crews I had onsite and did a fantastic job. I even got a thank you letter afterwards.

They came out quickly and fixed the problem, they were very nice. They even changed out light bulbs and programmed the switch that automatically turns on our outside lights. We then had another issue with one of the things they worked on and they came out that day and fixed it without an additional charge. Will definitely use them again if we have any electric problems.