Best Backflow Services in Phoenix AZ

We spent a ton of money getting a completely new A/C/Heating System.  To thank us, they make us wait nearly 6 weeks for a Fall heating check up.  A company should never make good customers wait that long.  It tells me that they don't have enough workers to accommodate customer needs.  The gal on the other end wasn't too friendly and seemed like she couldn't care less.  Typical company - once they have your money, they don't care about you anymore.  We are very disappointed in them.

I wish I knew about this company when I purchased my ac system. The owner made the repair call today. He was honest and fair. He clearly communicated the issue and what we can do to prolong the life of our system. It is refreshing to have a honest and fair repair company.

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

Hansen Family Plumbing has been our go-to for our plumbing needs for many years. From major underground pipe repair thanks to tree roots, to your more basic faucet issues, I've called them for various needs and have always received excellent customer service and prompt appointments. I always highly recommend them to anyone who asks.

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

STAY AWAY This company is unprofessional, sent out a technician that was on drugs, demanded payment for a job not done or the tech was not leaving. I decided to pay and figured I would handle it with the office. I called the office and we came to a verbal agreement I would be receiving a refund. 2 weeks go by and countless phone calls. I can not get a hold of anyone and no refund. I decided to also use this as an opportunity to get out of my maintenance plan as how can I trust a company that treats there customers like this. The operations manager John mentioned I could get out of my plan but the total cost to get out of the plan is more than the plan. What a joke! I will be following up with my banks, the BBB, Arizona ROC, and every other platform I can think of.

I installed a new thermostat in my home but could not get the furnace or anything to turn on afterwards. After doing all I knew to do by putting the old thermostat back on, which still did not work as it had before, I knew I blew up something. I checked everything that I could think of and replaced all the fuses, everything but still to no avail I wasn't able to get my furnace to turn on. I called several companies in the phone book on a Monday morning and was told that I was out of luck until later that week or the beginning of the next by them all. Thankfully I called on Yavapai Plumbing and Heating as luck had it they had a tech in my area already on another job and would send him out right afterwards. Steve the tech arrived at my house at about 1130 that morning/afternoon and by noon had the heater up and running like new. Guess I crossed a wire and blew a thermocoupler which he had a replacement in his van. Very very thankful to have heat tonight in my home, yes surprising for Arizona and needing heat right? Lol.  Anyways thanks again Yavapai Plumbing and Heating.  Your now my go to business for the future.  Oh yes they also gave a military discount for being a veteran!

We have had only excellent service from AC by J, including a technician showing up today to re-light the pilot on the water heater. We called this morning, scheduled for this afternoon, and the problem was resolved earlier than expected. We originally called to have our AC unit serviced close to a year ago. This was based on a recommendation from my uncle, who has used AC by J for years. Carey Johnson (technician #408) was extremely helpful in determining an issue with the thermostat and the breaker. The charge was reasonable for the work done, and we decided to sign up for ComfortCare. This gives us peace of mind and AC by J has delivered service over and above on two other occasions, including today. We highly recommend them.

I called Donley for a plumbing problem at 10:00a.m. and they sent Brian out to my house by 11:30.a.m.  I was very impressed with his honesty.  He diagnosed and had my problem fixed in a very short order and didn't try to finesse me into some hugely expensive repair that wasn't needed.  He also took the time to inspect my 8 yr old water heater and was able to replace a couple parts that were obviously corroded and not in the shape they needed to be in.  I was happy to purchase their inexpensive (I have refused to buy others due to ridiculous prices) annual maintenance policy which covers inspections on A/C, plumbing, and my hot water heater.  I highly recommend Donley and Brian and won't ever be calling anyone else.  P S.  They installed my new toilets 4 years ago and I was very happy with the service back then as well which is the reason I called them again.  Listed on BBB as family owned and A+ company.

Excellent Service, great work .. and their 24 hr service .. Ian and Luke know their stuff

I had a particularly bad experience with West Coast. Not because of the level of customer service - they respond very quickly to your calls. They are incredibly courteous. I am writing a poor review because of the low quality of work provided and what appears to me to be a lack of integrity in the bidding process.

They responded to our facility at a point when our air conditioning had shut down entirely - our front office was stifling. The prognoses they provided was poor at best - we had air conditioning units that had reached their last leg and would cost thousands to get operational. We had hours to commit to spending tens of thousands to replace our air conditioning units or risk having to wait.

We called some industry contacts to get a second opinion and realized that 1st the quote that we were being provided for new units was egregious. The competitive quote that we received was 40% (that is a 4 followed by a zero) lower to install the same equipment (a savings of over $6,000) if the units did in fact need to be replaced.

2nd - the technician that reviewed our units found that the real issue was poor air flow from a ten dollar filter, and  a few minor repairs (saving us nearly $15,000 - and he guaranteed the work). His prognoses - our air conditioning units would last for years with simple yearly maintenance.

The most disturbing part of my experience with West Coast Plumbing was what appeared to me to be deliberate actions to force me to purchase new units instead of honestly servicing the units we have. Our main unit was iced up - air flow needed to be unrestricted (changing the filter) - they didn't check the air flow but instead just pulled the breaker out of the unit and left it unplugged - told me it would be thousands to fix it and that they couldn't guarantee the work. When the other tech came by he plugged it back in and the unit instantly started pumping cold air. Replaced the air filter, and what do you know we saved $8000.

In addition, on the same day that they came to our facility, a mysterious Yelp review shows up on the site from another yelper named Keith R. praising their services. I have asked Yelp to review this - when they do and notify me that the review is legitimate, I will modify this part of my review. Until then, my recommendation would be to go to a different company.

What could have been a upsetting situation A.P.E.S. turned into a very pleasant day.
The service technician arrived early, explained what was needed to do and got the job done. Barrett was very professional and efficient.  Job well done
Thank you, Terry M.

A few days ago I had a leaky shutoff valve under my kitchen sink, I called in the morning and they sent someone out same day which was a huge plus because of the urgency of my situation. Both techs that came were very curtios, respectful and professional, their work was A+ and we will definitely call them again if we ever need any additional plumbing work in the future.