Best Sewer Line Repair in Phoenix AZ

75 out of 80 reviews for this company are five stars.  That's pretty amazing, so I'm about to make it 76 out of 81.

Mike was the name of the technician who came to my home to inspect my HVAC unit on the house I had just purchased.  He was the second HVAC guy out because the first guy quoted me an outrageous price to get standard maintenance up-to-date.  I was very happy with how thorough Mike was in his inspection.  He essentially found four things wrong:

1.  Coils needed to be cleaned (part of the visit)
2.  Fuses were the wrong size
3.  Condensation hose was unhooked (ended up it was also clogged)
4.  Thermostat was pretty old.

It should be noted that the previous HVAC guy who was out didn't even catch that the fuses were the wrong size and that the condensation hose was unhooked.  The previous HVAC guy tried to tell me that the unit was a 2002 unit, and I verified through Mike and through the guy who did my home inspection prior to me purchasing it that it was, indeed, a 2009 unit.

Now I don't think the thermostat needed to be replaced, but he offered to do all of the above for $383.  I agreed, and off to work he went.

I am a due diligence kind of guy, so while Mike was working, I did some research on what all of that actually cost.  First of all, I should note that regardless, I was going to pay $85 to have the semi-annual inspection done.  So here is an itemized breakdown:

1.  New fuses     $8      (Lowes)
2.  Thermostat:   $179  (Amazon)
3.  Tax:                $16
4.  Service visit:  $85
    Total              $288

The way I look at it, I essentially paid him a $95 labor fee to install a thermostat, and I'm completely okay with that.  It would probably take me 4-6 hours to do all of the above.  His total visit was about two hours.

As a side note, I think it's pretty awesome that I can change my thermostat on my phone from pretty much anywhere in the world.  

I should also note that Mike was pretty awesome.  He took the time to explain everything to me as well as he could.  I think that in his line of work, which is extremely technical in nature, one of the hardest parts is understanding pricing in such a way so that it can be explained fluently to customers, and he excelled at that.  He also pointed out a couple of other products that the folks at Hays stand behind without offering any pressure to make a purchase.  I'm pretty sure that Mike ended up getting off about 30 minutes after the time his shift was supposed to end, and he had a long drive through traffic to get home.  Those kinds of things annoy the crap out of me when I have to deal with them, but he shrugged them off with a just doing my job attitude.  I think Mike really likes what he does for a living, and I admire that.

I will also be calling Hays next fall to do my semi-annual inspection.  I highly recommend them.

Ronnie Brion came out for the follow up check on our newly installed A/C. He was on time, very courteous and efficient. This is a great company if  you have problems,; they are all very responsive. Thank you all.

I am actually taken back...they really did honor the 100% satisfaction guarantee. A rep from Goettl contacted us since we were unhappy, they offered 100% refund and also additional service. Thank you for doing what is right. We really appreciated this!! Especially just before the holidays!

I was having a tough time finding someone to fix my Midea Air-handler, as it is not a common brand of A/C.  When I called 1800Plumber+Air, Ben answered the phone and listened to exactly what the issue was- he took down the model of my unit and actually talked through the repairs with his tech before sending him out.  The other companies I called (Goettl and George Brazil)just have an answering service and they do not relay any important info to their techs, thus having them show up only to say they could not fix it or find parts.  
Ben listened to my issues and the awful experiences i had at the other places and said he would take care of it for me and that the tech he was sending, Travis - was the best.  Travis showed up and quickly fixed my A/C (needed a new control board) and only charged me half of what the others said a new board would cost if they could find one to fit my unit.  I will never call anyone else again but these guys for plumbing and A/C!!!

Update 07/23/2021 - I read the response from the owner below and a phone call would have been nice. The facts stated in the owners response is accurate. I have previously declined their Preventative Maintenance Agreement in the past and had I been reminded at the time of my most recent call that this plan is available to me, I would have taken it. Especially because I have used their services once a year for the past two years. However, I wonder if I was currently on the PMA plan at the time of my call on 07/22, if Precision would have been able to honor the 24 hour emergency visit due to them being down one technician who experienced heat exhaustion. I understand many field workers in this line of work have experienced heat exhaustion and it is not to be taken lightly. I hope the technician recovers fully. Please note, the technicians who've been to my home have always provided a great experience and they are the reason why I continued to call Precision for annual maintenance. The phone rep. that I spoke with yesterday did not provide a satisfactory experience and I admit, due to her lack of interest to my situation, I lost my patience. It is very hot here in Arizona and when the AC goes down some tend to loose their patience (as I did) a lot quicker especially while speaking to someone who expressed no concern. I apologize for using profanity at the end of the call. Going forward, I will simply no longer use your service, which based off yesterdays call,  I'm sure you as the owner and your employees could care less. BTW the call was not disconnected by your call center rep. I simply called her the B word at the end of the call and I hung up.

Precision Air installed my air conditioner for my home back in 2019. The initial experience went really well. I was under warranty for one year and I made sure to call them to perform routine maintenance which they did and it went relatively well. That was covered under warranty so the first annual maintenance was no cost to me. Fast forward to today (two years later). Precision came to my home 4 weeks ago for an annual maintenance (costed about $159). However, my AC went out today. It's about 106 degrees with 23% humidity. I called and explained that my thermostat nor AC unit was working. The fan simply would not turn on although the therm said it was on. A woman by the name of Tyler (or Taylor) proceeded to tell me that they had no one available until the 3rd week of August. She expressed no concern at all. Therefore, imagine my disappointment and worry. Tyler had no empathy or compassion and simply told me there was nothing she could do to help me.  I said ok, told her to have a nice day and hung up . Then I called another company. That company told me to call Precision Air back and get them out here to take a look since they were recently at my home. So I tried once more and spoke with Tyler again. This call didn't go so well. We were both frustrated at this point as Tyler simply did not care nor did she provide a decent customer service experience. Matter of fact, she placed me on hold three separate times without letting me know and left me talking to myself. I admit at this point I lost my patience with her as my house was very hot and she treated me (an existing customer) very poorly and honestly with disrespect. Therefore, I reached out to the other company (I originally called earlier) and they came out here same day. Apparently the evaporator coil needed to be replaced. I would have thought Precision would have noticed that 4 weeks ago during their routine maintenance. However, it's over now and I will let everyone know about the poor experience I've encountered today. Very disappointing.

Jay from Canyon State did an excellent job! He explained the options to fix the problem and did exactly what he said he would do and it was a bit cheaper than he estimated! Definitely recommend Canyon State for your plumbing needs!

Great service, reasonable price, and very reliable.  I would definitely recommend!  Thanks again!

This company went above and beyond to help one of our veterans and I want to acknowledge Mr. Art Virrey and his crew, James, Daniel, and Ceasar. Thank you Yavapai Plumbing & Heating for your fast response, care and consideration of this situation. God Bless you all Carol K.

Had to have a gas line elbow put in for our laundry room.  Micheal was extremely helpful and even tried to solve the issue with our broken dryer. He was extremely insightful with what he was doing and why.  He then helped me look at my water main switch and suggested we put in a better valve to help with any future issues.  The prices were very reasonable for plumbing services.  I will be using Micheal in the future for any of my future plumbing and AC needs.

Thank you team Donley! We appreciate the great service we can trust. We've Been customers for a number of years and have always had a wonderful experience. This evening our AC stopped working. I called, Ralph was wonderful and Gerrit came to take care of us on the evening of the 4th of July. He was kind, smart and explained all the issues and showed us pictures. Thank you for taking care of us!

The guys were able to schedule me quickly!  I really just needed a tune-up and the condenser line unclogged, but they took the time to explain how each moving part looked in terms of wear and condition.  Their prices were reasonable, too.  I will keep them in mind to continue upkeep on our old AC unit.

Beware. Don't use these guys. They have had to come out 4 times now since my air handler needed to be replaced and after each time my situation has only gotten worse. Flooded floors and no AC and the *#%# loser owner John just hangs up on my calls. Not reputable. Not responsible. Not worth your hard earned money.

Thank you to the 2 APES employees that stopped unprompted at 43rd ave and happy valley today to help me push my broken down car off the Main Road way . Speaks to character and kindness.  you bet your @ss I will be calling these guys going forward for any hvac and plumbing needs Thank you again a Hummer is not a light vehicle to push.

The plumber that helped me was nice and he did a good job. However, I have an issue with the price and the way that the supervisor spoke to me. They charged me $232 to tighten pipes underneath my sink.. they would've charged me $332 but the plumber gave me a discount because it was an easy job. Nothing was replaced or repaired. The supervisor (Luis?) has a smart mouth on him.. I asked him for a further discount and his response was would you rather we replace your p-trap and charge you $100 extra? The p-trap didn't need to be replaced and I'm asking for a discount - Why would you ask me if I'd like to be charged $100 extra when you're already overcharging me as it is? The fact of the matter is - Tightening pipes is a really easy job and it shouldn't cost anymore than $50-$100 at most. Luis, please work on your customer service skills.